48 Technical Roles jobs in Romulus

Our client is looking for an experienced and highly effective Senior Technical Recruiter to join their growing team in Detroit, Michigan, US . This role is essential for identifying, attracting, and engaging top-tier engineering talent across various disciplines. You will be responsible for managing the full recruitment lifecycle, from understanding complex technical requirements with hiring managers to extending offers. This includes developing and implementing innovative sourcing strategies, building robust talent pipelines, screening candidates, conducting in-depth interviews, and assessing technical skills. The ideal candidate will have a deep understanding of the technology landscape, a strong network within the engineering community, and a proven ability to build relationships with both candidates and hiring teams.

Key responsibilities include partnering closely with engineering leaders to define hiring needs and develop effective recruitment plans. You will be responsible for managing a high volume of requisitions, ensuring a positive candidate experience throughout the process, and driving diversity and inclusion initiatives in hiring. Strong negotiation skills are essential for making competitive offers. This role requires excellent communication, interpersonal, and organizational skills, as well as the ability to thrive in a fast-paced, deadline-driven environment. Experience with various recruitment tools, Applicant Tracking Systems (ATS), and sourcing platforms is a must. You should be passionate about talent acquisition and possess a strategic mindset to contribute to the company's overall growth. A Bachelor's degree in Human Resources, Business Administration, or a related field is preferred, along with significant experience specifically in technical recruiting.

Our client, a premier recruitment consultancy, is seeking an experienced Senior Technical Recruiter to join their fully remote team. This position is ideal for a motivated individual with a deep understanding of the technology talent market and a passion for connecting top-tier engineers and IT professionals with innovative companies.

As a Senior Technical Recruiter, you will be responsible for managing the full lifecycle of recruitment for highly specialized technical roles. You will partner closely with hiring managers to understand their needs, develop effective sourcing strategies, screen candidates, and manage the offer process. This role requires excellent communication skills, a strong network within the tech community, and the ability to thrive in a remote-first, high-volume environment.

Key Responsibilities:

• Conduct full-cycle recruitment for technical positions, including software engineers, data scientists, cybersecurity analysts, cloud architects, and more.
• Develop and implement innovative sourcing strategies to attract passive and active candidates through various channels (LinkedIn Recruiter, job boards, networking, referrals).
• Partner closely with hiring managers to understand their specific technical requirements and team dynamics.
• Screen resumes, conduct initial phone interviews, and assess candidates' technical skills and cultural fit.
• Manage candidate experience throughout the recruitment process, ensuring timely communication and feedback.
• Negotiate job offers and facilitate the onboarding process for new hires.
• Build and maintain a strong talent pipeline for critical and hard-to-fill technical roles.
• Stay current with industry trends, new technologies, and best practices in technical recruiting.
• Contribute to employer branding initiatives and participate in virtual recruiting events.
• Track recruitment metrics and provide regular reports on key performance indicators.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum of 4-6 years of progressive experience in technical recruiting, preferably within a consultancy or agency setting.
• Proven success in sourcing and placing candidates in highly specialized IT and engineering roles.
• Deep understanding of various programming languages, software development methodologies, and IT infrastructure.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency with Applicant Tracking Systems (ATS) and other recruitment tools.
• Ability to work independently, manage multiple priorities, and meet deadlines in a remote environment.
• Strong organizational skills and attention to detail.
• A proactive and relationship-driven approach to recruiting.

This is an excellent opportunity for a talented technical recruiter to leverage their expertise and contribute to the success of a dynamic, remote-first organization.

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Product Development uses design thinking & user experience methods to deliver breakthrough products and services that delight our customers. We bring innovative, exciting, and sustainable ideas to life. We have opportunities around the world for you to contribute to advancements in autonomy, electrification, smart mobility technologies, and more!
In this position.
Technical Specialist for all Airbags and Pyrotechnic devices will provide technical guidance to engineering and program teams on all Restraints matters including innovation, cost, quality and efficient/robust execution, provide Restraints training, coaching and mentoring to PD engineering teams and other skill teams as required.
What you'll do.
+ Technical Specialist for all Airbags and Pyrotechnic devices (inflators, initiators, MGGs, etc.).
+ Lead weekly Pyrotechnic TDRM and support/guide all other weekly Airbag TDRMs.
+ Write specifications, design rules, and/or test methods as required with high quality.
+ Provide technical guidance to engineering and program teams on all Restraints matters including cost, quality and efficient/robust execution, provide Restraints training, coaching and mentoring to PD engineering teams and other skill teams as required.
+ Maintain a Restraints technology database and roadmap including benchmark. Keep up to date with latest Airbags and/or pyrotechnic technologies. Build and maintain good understanding of technology development, own a perspective of what that means for Ford globally.
+ Lead the global Airbags and/or pyrotechnic devices Modularity and Business Plan process by defining the global vehicle current and future needs for the commodity and the attributes and enforce their implementation.
+ Lead the Airbags and/or pyrotechnic devices critical concerns and field service activities and work streams for Engineering.
+ Be the Go-To Person for Problem Solving - Launch, Recall, Quality / Field Issues related to Airbags and/or pyrotechnic devices.
+ Build and maintain a lessons-learned database on best practices related to Restraints issue resolution.
+ Support global launches related to Airbags and/or pyrotechnic devices leveraging local Ford engineering teams and suppliers.
+ Champion Engineering Excellence work streams including sign off at major program milestones as well as CDP&R for Airbags and/or pyrotechnic device.
+ Champion Benchmarking of key competition.
+ Support design cost reduction idea generation process and implementation of cost reductions into production.
+ Support delivery of Restraints warranty reduction and quality improvement targets including prevent reoccurrence.
+ Liaise with global Restraints teams to ensure technology exchange and work alignment, close collaboration required with Seats and CAE peers.
+ Work towards the highest commonality on global CV & PV Airbags and/or pyrotechnic devices projects; drive all regions into maximum commonality.
+ Maintain a productive work environment with the global Seats and Restraints Technology/Program teams, other PD areas, Purchase, FCSD, Manufacturing etc.
You'll have.
Bachelor's degree in mechanical engineering or similar degree.
10+ years of experience in Airbag and Pyrotechnic Device Engineering.
Even better, you may have.
Master's degree in mechanical engineering or similar degree.
Very strong technical background of Airbags, Gas Generators & interfacing-systems and attributes.
DFSS Black Belt preferred (if not, must complete within 2 years of hire).
Strong SPC, DFMEA, DRBFM, and statistical skills.
Open-minded, listen-first attitude.
Experience with global Tier 1 supplier sourced commodities and the successful management of such suppliers, in particular regarding quality issues.
Experience with Safety critical systems and Critical Concerns Process required.
Knowledge/experience of Ford, PD and Restraints principles, e.g. GPDS, FEDE, DPA.
Experience in development of a vehicle program "from cradle to grave" desired.
Ability to efficiently lead in a global, multi-cultural and multi-supplier environment.
Excellent interpersonal, communication and leadership skills.
Must demonstrate Ford OS behaviors consistently.
Excellent drive for results and capability to understand complex technical issues.
Understanding of Restraints business and customer needs including experience with Body Interior safety.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder.or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year's Day
- Paid time off and the option to purchase additional vacation time.
For more information on salary and benefits, click here:
( position is a range of salary grades LL6.
**Visa sponsorship is not available for this position.**
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call .
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.
#LI-Hybrid
#LI-DW1
**Requisition ID** : 50383

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?
In 1901, Henry Ford designed and built the racecar called "Sweepstakes." On October 10th of that year, he drove Sweepstakes against Alexander Winton, a famous racer and builder. Against all odds Ford won. That was the beginning - "the race that changed the world" - and it continues to this day. From our victories at Le Mans in 1966 and exactly fifty years later in 2016, to multiple World Championships, the spirit of Henry Ford lives with us every day through our motorsports efforts around the world.
**In this position.**
+ Ford Performance is seeking a highly skilled and experienced Engine Engineer with a strong background in engine systems engineering, from concept to launch
+ This pivotal role within our organization requires a dynamic individual with a proven track record in delivering difficult engine programs from concept to production. They should have a strong knowledge of our research process, understand how technology can be fast tracked into production, and understand the fundamentals to deliver a high-quality design that will deliver a high-quality product in production.
+ We want someone with a passion for high-performance vehicles, and a wide network of connections within powertrain engineering
**What you'll do.**
+ Will be working on the Mustang GTD 5.2L
+ Lead the delivery of a new engine program including complete powertrain system integration and program delivery of quality, cost, weight, function and timing through to production
+ Primary technical interface with core engine technical specialists to insure delivery of a quality system design
+ Primary technical interface with engine plant and manufacturing engineering to insure a design that fits with the process and a process that meets commercial needs
+ Technical support for vehicle program/platform and the functional teams
+ Technical management of all engine elements of this new engine and complexities with other variants for the engine plant and the vehicle plant
+ Technical leadership for prototype builds
+ Technical leadership for engine/powertrain problem resolution
+ Technical lead for engine/powertrain team during launch
**You'll have.**
+ Bachelors Degree in an Engineering related discpline
+ A minimum of 7+ years of hands-on experience in the development of ICE powertrains, with a strong emphasis on high performance engines.
+ In-depth knowledge of automotive powertrain systems, current & future.
+ Demonstrated ability to lead complex projects from conception to completion, meeting tight deadlines and budgetary constraints. We are looking for someone that has taken multiple high performance engine programs from launch to production.
+ We need someone with significant plant manufacturing interface experience. We are looking for the right team player that can resolve difficult manufacturing and quality issues quickly.
+ Strong leadership and interpersonal skills to inspire and motivate team members, fostering a collaborative and high-performing work environment.
+ Excellent verbal and written communication skills, with the ability to convey tough technical issue to non-technical stakeholders effectively.
+ This position requires a person with significant depth of knowledge in both engine components and systems engineering. We are pushing boundaries of a new ICE engine design and need someone that understands both the technical aspects of delivering a high-performance engine and the systems and team aspect of delivering a high performance engine/powertrain in to a low volume production environment.
+ This requires a team player that can pull the team together to solve tough issues, leverage core resources, and make things happen quickly to resolve issues.
+ This person needs to be positioned with significant knowledge, and the ability to immediately pull in significant network technical expertise to solve issues and keep the program on track.
+ Technical oversight of this program will include a strong understanding of program management and project deliverables that align with Ford GPDS deliverable. .
**Even better, you may have.**
+ Masters Degree in an Engineering related discipline
+ Experience in CAE or CAD Software
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder.or all of the above? No matter what you choose, we offer a work life that works for you, including:
+ Immediate medical, dental, vision and prescription drug coverage
+ Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
+ Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
+ Vehicle discount program for employees and family members and management leases
+ Tuition assistance
+ Established and active employee resource groups
+ Paid time off for individual and team community service
+ A generous schedule of paid holidays, including the week between Christmas and New Year's Day
+ Paid time off and the option to purchase additional vacation time.
This position is a leadership level 6.
For more information on salary and benefits, click here:
sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call .
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-MK2
**Requisition ID** : 52017

We are seeking a highly experienced and technically proficient Charging System Technical Expert to lead leading defining system requirements, ensuring quality and reliability, and driving technical solutions and calibration development for the charging systems for PowerNet 1.0, PowerNet 2.0, and future architectures across ICE, FHEV, and PHEV vehicle variants. This role requires deep technical expertise, strong leadership skills, and the ability to drive complex problem-solving, define technical strategy, and ensure system robustness from concept through field performance. The expert will serve as a key technical expert, mentoring engineers and influencing future system designs.
At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.
**Key Responsibilities:**
1. **Technical Leadership & Strategy:**
+ Serve as the primary technical expert for vehicle power supply and charging systems focusing on the powertrain interfaces/controls.
+ Lead the development, strategy definition, and global sign-off for Powertrain INALT (Integrated Alternator) / LVSM (Low Voltage System Management) calibration guides and strategies for ICE, FHEV, EV, and PHEV variants.
+ Provide technical guidance and leadership on power supply system architecture design from a calibration perspective, influencing both new architectures and existing programs.
+ Contribute significantly to the definition of control logic design for new power supply calibrations, offering insights for design improvements and predicting potential issues.
+ Lead the formal sign-off process for critical charging system requirements, including fundamental parameters like voltage drop and setpoint voltage.
**2. System Development & Validation:**
+ Author, maintain, and update comprehensive charging system requirements and test methods (DVM - Design Verification Methods) for both in-vehicle and Hardware-in-the-Loop (HIL) validation.
+ Develop robust and comprehensive diagnostic strategies for charging systems, covering system-level interactions, component failures, and wiring-related issues.
+ Manage and optimize the calibration of key powertrain features that directly impact the electrical system load and charging performance, such as Accessory Torque Manager, Idle Load Response Control, Engine Idle Up Control (Saturation, Snow Plow, Winch), Powertrain Load Shedding (E-Fan), Alternator Engagement and Soft Start, and Thermal Management/Hotspot Mitigation.
+ Drive continuous improvement in performance metrics vehicle operational and failure conditions/behavior of the powernet by refining system requirements and supporting Vehicle Evaluation & Verification (VEV), program impact assessments, and R/1000 (Repairs per Thousand) correlation analysis.
+ Provide expert technical support for emissions and homologation testing processes and related software enhancements concerning the charging system.
+ Collaborate with cross-functional teams (e.g., Chassis) to formalize and execute test methods for voltage quality assessment, including evaluation under challenging conditions like evasive maneuvers or during a failed battery state.
**3. Quality, Reliability & Problem Resolution:**
+ Lead the investigation, root cause analysis, and resolution of significant system quality issues and recalls related to power supply.
+ Lead the campaign prevention sign-off process for power supply elements, ensuring robust designs with a strong focus on Functional Safety (FUSA) requirements and maintaining voltage quality to critical safety-related modules (e.g., EPAS, EBB).
+ Develop and implement proactive robustness actions to prevent future quality campaigns and warranty issues.
+ Develop and maintain comprehensive Failure Mode Avoidance (FMA) documentation for power supply systems in ICE and FHEV vehicles.
+ Generate innovative and intuitive technical solutions for complex, real-world challenges, including those arising from component shortages (e.g., addressing the BMS situation on Super Duty) and difficult-to-diagnose field issues.
+ Lead warranty issue investigations, designing test plans and providing expert guidance on interpreting test results to determine root causes.
+ Address immediate technical needs, such as developing specific diagnostic or monitoring strategies (e.g., Voltage Sensor Rationality Monitoring for PCM related to Carb concerns) and evaluating the impact of strategy changes (e.g., EVAP monitor After Run) on battery life and quality.
**4. Documentation, Mentorship & Knowledge Sharing:**
+ Update, create, and continuously improve existing engineering manuals and technical documentation for Power Supply Calibrations and related systems.
+ Provide technical guidance, training, and mentorship to junior engineers, sharing extensive experience and building team capability.
+ Act as a key resource for technical knowledge transfer within the organization.
**Qualifications:**
**1. Education:**
+ **Required:** Bachelor's degree in Electrical Engineering, Electronics Engineering, Control Systems Engineering, Automotive Engineering, Mechanical Engineering, or a closely related technical field.
+ **Preferred:** Master's or Ph.D. in one of the above disciplines is highly desirable, demonstrating advanced theoretical knowledge and research capabilities relevant to complex power control systems.
**2. Experience:**
+ **Extensive Industry Experience:** 10+ years of progressive experience in automotive electrical power systems, power electronics, and control system development within the automotive industry.
+ **PowerNet & Charging System Expertise:** Proven, in-depth experience with vehicle electrical architectures, including voltage regulation, load management, power distribution strategies, and specifically charging systems with a focus on powertrain interfaces and controls.
+ **Multi-Variant Experience:** Hands-on experience developing and integrating power control strategies across various vehicle powertrain types: Internal Combustion Engine (ICE), Full Hybrid Electric Vehicles (FHEV), Plug-in Hybrid Electric Vehicles (PHEV), and Electric Vehicles (EV).
+ **Control Logic Development & Calibration:** Significant experience in the design, development, and calibration of control logic for automotive power supply and charging systems.
+ **Requirements & Validation:** Demonstrated expertise in defining, authoring, and managing system requirements (e.g., DVMs - Design Verification Methods), leading validation activities (in-vehicle and Hardware-in-the-Loop (HIL) testing), and formal sign-off processes.
+ **Quality, Reliability & Problem Resolution:** Extensive experience in leading root cause analysis, problem-solving, and resolution of complex quality issues, field failures, and warranty claims related to electrical power systems. Experience with Failure Mode Avoidance (FMA) and diagnostic strategies for charging systems. Familiarity with methodologies like 8D is a plus.
+ **Functional Safety (FUSA) & Robustness:** Practical experience with Functional Safety (ISO 26262) principles, campaign prevention, and implementing proactive robustness actions to ensure voltage quality and system integrity.
+ **Technical Leadership & Mentorship:** Proven track record of providing technical leadership, strategic guidance, and mentorship to junior engineers, fostering technical growth and knowledge transfer within a team.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder.or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year's Day
- Paid time off and the option to purchase additional vacation time.
This position is a leadership level 6.
For more information on salary and benefits, click here: sponsorship is available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call .
Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.
#LI-Hybrid #LI-SJ2
**Requisition ID** : 50611

Job Description

Job Description

Essential Duties and Responsibilities

· Lead development of power converters used in BMS systems and vehicles, including housekeeping power supplies, DCDC converters, and on-board chargers

· Lead choice of power converter topology, considering application, power level, voltage level, packaging volume and other constraints

· Design and optimize power transformers and inductors for power converters, including selecting core shapes, core materials, winding ratios, winding patterns, and all other electrical parameters

· Conceive and develop digital control systems for power converter designs, including creating simulation studies and assisting real-time software development by team members

· Utilize simulation tools such as LT Spice, and produce power converter simulations and models

· Work with suppliers on key component selection and custom part design

· Design circuits in Altium, and assist in floor planning and review of PCB layouts

· Plan and lead physical testing on prototypes

· Full product design responsibility, from concept through production launch

· Contribute to the development of electrical PCBAs for all ONE’s products

· Define and write detailed component and subsystem test plans; analyze test data, write detailed test reports, and present results and recommendations to engineering management

· Perform any additional duties as assigned

Our client is looking for a dedicated and knowledgeable Technical Support Specialist to join their IT support team. This role is essential for providing exceptional technical assistance to end-users, resolving hardware, software, and network issues efficiently. You will be the first point of contact for technical problems, ensuring minimal disruption to user productivity. This position offers a hybrid work model, blending remote support capabilities with necessary in-office collaboration and hardware troubleshooting in **Detroit, Michigan, US**.

Responsibilities:

• Provide first-level technical support to users via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network issues in a timely manner.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Troubleshoot user accounts, permissions, and access issues.
• Escalate complex technical problems to senior IT staff when necessary.
• Maintain accurate and detailed records of support requests and resolutions in the ticketing system.
• Create and update IT support documentation, FAQs, and user guides.
• Assist with user onboarding and offboarding processes.
• Participate in IT projects and initiatives as required.
• Stay up-to-date with the latest technology trends and support best practices.

The ideal candidate will have proven experience in IT support or a similar technical role. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Excellent troubleshooting and problem-solving skills are essential. Superior customer service and communication skills are paramount for interacting effectively with users of varying technical abilities. Familiarity with IT ticketing systems and remote support tools is highly desirable. A relevant IT certification (e.g., CompTIA A+, Network+) is a plus. This is a great opportunity to contribute to a supportive IT environment and develop your technical expertise.

Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their growing team in Detroit, Michigan . This role is pivotal in providing advanced technical assistance and resolving complex issues for our client's customer base. The ideal candidate will possess a deep understanding of IT systems, network infrastructure, and software applications, with a strong aptitude for problem-solving and customer service. You will be responsible for troubleshooting hardware and software problems, diagnosing and resolving technical issues via phone, email, and remote access tools, and documenting all support activities and resolutions meticulously. This role also involves mentoring junior support staff, contributing to the knowledge base with solutions to common and complex problems, and collaborating with engineering teams to identify and report product bugs or enhancement requests. The Senior Technical Support Specialist will also play a key role in developing and delivering training materials for both customers and internal support teams. Exceptional communication skills are essential, enabling you to explain technical concepts clearly to users of varying technical proficiency. A minimum of 4-5 years of experience in a technical support role, with a strong emphasis on enterprise-level environments, is required. Proficiency in operating systems (Windows, macOS, Linux), networking protocols, and common business applications is mandatory. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a significant advantage. This is a hybrid role based in Detroit, Michigan , offering a blend of in-office collaboration and remote flexibility. You will have the opportunity to work with cutting-edge technology and make a real difference in customer satisfaction.

Our client is actively seeking a highly skilled and motivated Senior Technical Support Specialist to join their remote-based support team. In this role, you will be instrumental in providing advanced technical assistance and ensuring a high level of customer satisfaction for our client's diverse user base. This is a fully remote position, allowing you to work from anywhere in the US. The ideal candidate will possess a deep understanding of IT systems, network troubleshooting, and software support, coupled with exceptional problem-solving and communication skills. You will handle escalated technical issues, conduct in-depth troubleshooting, and provide clear, concise solutions to end-users. This role requires the ability to diagnose and resolve complex technical problems efficiently, document solutions, and contribute to the knowledge base. Collaboration with engineering and development teams to identify and resolve recurring issues will also be a key part of your responsibilities. If you thrive in a remote environment and excel at resolving intricate technical challenges, this is an excellent opportunity for you.

Key Responsibilities:

• Provide advanced technical support and troubleshooting for hardware, software, and network issues via phone, email, and chat.
• Escalate complex technical problems to appropriate internal teams (e.g., engineering, development) and track resolution.
• Diagnose, troubleshoot, and resolve technical issues efficiently, ensuring minimal disruption to users.
• Develop and maintain comprehensive documentation of technical solutions, procedures, and best practices.
• Contribute to the creation and updating of a knowledge base to assist end-users and support staff.
• Conduct remote user training sessions on software usage and technical best practices.
• Monitor system performance and identify potential issues proactively.
• Assist in the onboarding and training of junior technical support staff.
• Gather customer feedback and report common issues to product and development teams to drive improvements.
• Ensure adherence to service level agreements (SLAs) and maintain high standards of customer service.
• Stay current with the latest technologies and industry trends relevant to technical support.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in technical support or helpdesk roles, with a strong emphasis on problem-solving complex issues.
• Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), common software applications, and network protocols.
• Experience with remote desktop support tools and ticketing systems (e.g., Zendesk, Jira Service Management).
• Excellent analytical and diagnostic skills with a systematic approach to problem-solving.
• Outstanding verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively in a remote setting.
• Certifications such as CompTIA A+, Network+, or ITIL are highly desirable.
• Experience with cloud platforms (AWS, Azure, GCP) is a plus.