Technical Specialist

48228 Detroit, Michigan Apple

Posted 2 days ago

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Job Description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple’s products and services. You deliver exceptional service and empower customers to get the most out of their Apple products. 

A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Description

  • Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
  • Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
  • Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
  • Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
  • Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
  • Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
  • Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.

Minimum Qualifications

You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Preferred Qualifications

You can:

  • Demonstrate technical expertise of Apple products and services.
  • Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
  • Navigate customer service issues with care and strong interpersonal skills.
  • Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
  • Work in a fast-paced environment and balance multiple tasks at the same time.
  • Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
  • Be trusted with sensitive or confidential information, keeping with Apple’s core values.
  • Be curious and open to learning from others and helping each other grow.
Place of Work

On-site

Requisition ID

Retail3

Job Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Application Link
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Seasonal, Operations Technical Specialist

48112 Novi, Michigan H&R Block

Posted 2 days ago

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Job Description

Our Company

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. Its an exciting time to be a part of H&R Block!

What you'll do.

As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Blocks tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.

Day to day, youll

  • Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages

  • Deliver supplies and materials to and from tax office locations in a timely and organized manner

  • Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards

  • Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst

  • Maintain an inventory of district resources

  • Track and control hot spare computer equipment in the district

  • Document hardware problems and their resolution within the ticketing system

  • Maintain up-to-date technical knowledge of the departments supported products and systems

  • Participate in all required training relevant to the position and perform other duties as assigned


What you'll bring to the team.

Education:

  • High school diploma or equivalent

Work Experience:

  • Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools

  • Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware

  • Must have reliable transportation to travel between office locations as required

  • Must be able to work independently

  • Must be able to lift 55 pounds

  • Demonstrated decision-making, analytical, and problem-solving skills

  • Demonstrated organization, prioritization, and project coordination skills

  • Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates

  • Effective time management and multi-tasking skills

  • Ability to follow direction


Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. Youll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit .

Equal Opportunity Employer : H&R Block does not tolerate discrimination based on a persons race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

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Technical Specialist, Exterior Trim

48076 Southfield, Michigan Lucid Motors

Posted 2 days ago

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Job Description

Leading the future in luxury electric and mobility

At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.

We plan to lead in this new era of luxury electric by returning to the fundamentals of great design - where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.

Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we're providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.

We are currently seeking a Technical Specialist in Exterior Trim. This position requires experienced professionals with a responsibility for designing and developing parts of the exterior systems of a world class vehicle in terms of both styling and function. Our ideal candidates exhibits a can-do attitude and approaches his or her work with vigor and determination. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment. Will also act as a mentor to more junior engineers.

Role
  • Lead or play a leading role in the packaging, engineering design, release and launch of exterior trims of a state-of-the-art car
  • Create cutting edge exterior systems focusing on quality, reliability, functionality, mass and cost efficiency
  • Work interactively within a cross functional studio and vehicle engineering team, placing priority upon the greater benefit of the vehicle above any one individual system
  • Employ and develop world class engineering tools and an innovative approach to support the systems generation
  • Will also act as a mentor to more junior engineers.
Qualifications
  • 8+ years of experience in vehicle exterior trim design & development .This includes design related experience with at least some of the following areas:
  • o Fascias
  • o Side valences
  • o Sill trims
  • o Underbody aero shields
  • o Wheelhouse liners Spoilers / Appliques
  • o "Frunk" / "Froot"
  • o Rocker panels
  • A flair for creative engineering and 3D problem solving
  • Proven experience creating complex CAD schemes and models to an excellent standard, preferably using CATIA V5 or V6
  • Proven experience with thermoplastic & thermoset resin materials and class A manufacturing technologies (including painting)
  • A good understanding of the range of computational tools available to design engineers
  • Launch experience
Advantageous
  • Five or more years of experience with plastics design, Class A surfaces, front crash, aero features, lighting integration, module integration, tooling, resins, supply base, fit and finish, gap and flush, module concept, thermal expansion, structural design, paint (matching).
  • A strong desire to create the very best product, working as an integral part of a very capable team
  • Well-developed team working and interpersonal skills
  • A great work ethic
Education
  • Bachelor of Science (minimum) in Mechanical Engineering or relevant engineering discipline.
  • Advanced Degree is advantageous


At Lucid, we don't just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Salary Range : The compensation range for this position is specific to the locations listed below and is the range Lucid reasonably and in good faith expects to pay for the position taking into account the wide variety of factors that are considered in making compensation decisions, including job-related knowledge; skillset; experience, education and training; certifications; and other relevant business and organizational factors.

Additional Compensation and Benefits : Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in Lucid's equity program and/or a discretionary annual incentive program, subject to the rules governing such programs. (Cash or equity incentive awards, if any, will depend on various factors, including, without limitation, individual and company performance.)

Base Pay Range (Annual)

$138,800-$203,500 USD

By Submitting your application, you understand and agree that your personal data will be processed in accordance with our Candidate Privacy Notice. If you are a California resident, please refer to our California Candidate Privacy Notice.

To all recruitment agencies : Lucid Motors does not accept agency resumes. Please do not forward resumes to our careers alias or other Lucid Motors employees. Lucid Motors is not responsible for any fees related to unsolicited resumes.
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Seasonal, Operations Technical Specialist

48131 Dundee, Michigan H&R Block

Posted 2 days ago

Job Viewed

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Job Description

Our Company:

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. Its an exciting time to be a part of H&R Block!

What you'll do.:

As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Blocks tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.

Day to day, youll

  • Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages

  • Deliver supplies and materials to and from tax office locations in a timely and organized manner

  • Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards

  • Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst

  • Maintain an inventory of district resources

  • Track and control hot spare computer equipment in the district

  • Document hardware problems and their resolution within the ticketing system

  • Maintain up-to-date technical knowledge of the departments supported products and systems

  • Participate in all required training relevant to the position and perform other duties as assigned



What you'll bring to the team.:

Education:

  • High school diploma or equivalent

Work Experience:

  • Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools

  • Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware

  • Must have reliable transportation to travel between office locations as required

  • Must be able to work independently

  • Must be able to lift 55 pounds

  • Demonstrated decision-making, analytical, and problem-solving skills

  • Demonstrated organization, prioritization, and project coordination skills

  • Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates

  • Effective time management and multi-tasking skills

  • Ability to follow direction



Why work for us:

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. Youll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being.

Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit .

Equal Opportunity Employer : H&R Block does not tolerate discrimination based on a persons race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

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Technical Specialist, Construction Claim

48228 Detroit, Michigan Travelers Insurance

Posted 2 days ago

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Job Description

Who Are We?

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Claim

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$83,300.00 - $137,400.00

Target Openings

1

What Is the Opportunity?

Under general supervision, the position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned Specialty Liability related Bodily Injury and Property Damage claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.

What Will You Do?

  • Directly handles assigned claims.

  • Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.

  • Consults with Manager on use of Claim Coverage Counsel as needed.

  • Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.

  • Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts.

  • Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.

  • Maintains claim files and documents claim file activities in accordance with established procedures.

  • Utilizes evaluation documentation tools in accordance with department guidelines.

  • Proactively creates Claim File Analysis (CFA) by adhering to quality standards.

  • Utilizes diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.

  • Establishes and maintains proper indemnity and expense reserves.

  • Recommends appropriate cases for discussion at roundtable.

  • Attends and/or presents at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.

  • Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others.

  • Develops and employs creative resolution strategies.

  • Prompt and proper disposition of all claims within delegated authority.

  • Negotiates disposition of claims with insureds and claimants or their legal representatives.

  • Recognizes and implements alternate means of resolution.

  • Manages litigated claims. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.

  • Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.

  • Tracks and controls legal expenses to assure cost-effective resolution.

  • Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.

  • Attends depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.

  • Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.

  • Recognizes cases, based on severity/ complexity protocols that should be transferred to another level of claim professional and refers on a timely basis.

  • Appropriately deals with information that is considered personal and confidential.

  • Fulfills specific service commitments made to certain accounts, as outlined in Special.

  • Account Communication (SAC) instructions and inquiries from agents and brokers.

  • Represents the company as a technical resource; attends legal proceedings as needed, acts within established professional guidelines as well as applicable state laws.

  • Actively provides mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.

  • Shares accountability with business partners to achieve and sustain quality results.

  • Evaluates all claims for recovery potential; directly handles recovery efforts and/or engage and directs Company resources for recovery efforts.

  • Perform other duties as assigned.

  • Potential travel up to 30%

What Will Our Ideal Candidate Have?

  • Bachelor's Degree preferred.

  • 5 years business experience preferred.

  • Advanced level knowledge and skill in claim and litigation.

  • Basic working level knowledge and skill in various business line products.

  • Strong negotiation and customer service skills.

  • Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.

  • Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.

  • Able to make independent decisions on most assigned cases without involvement of supervisor.

  • Openness to the ideas and expertise of others actively solicits input and shares ideas.

  • Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.

  • Demonstrated coaching, influence and persuasion skills.

  • Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.

  • Can adapt to and support cultural change.

  • Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.

  • Analytical Thinking - Intermediate

  • Judgment/Decision Making - Intermediate

  • Communication - Intermediate

  • Negotiation - Intermediate

  • Insurance Contract

  • Knowledge - Intermediate

  • Principles of Investigation - Intermediate

  • Value Determination - Intermediate

  • Settlement Techniques - Intermediate

  • Legal Knowledge - Intermediate

  • Medical Knowledge - Intermediate

What is a Must Have?

  • High School Diploma or GED.

  • 2 years of liability claim handling experience and/or comparable litigation claim experience.

  • In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job.

What Is in It for You?

  • Health Insurance : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.

  • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.

  • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.

  • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.

  • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .

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Aftertreatment Integration Technical Specialist

48170 Plymouth, Michigan Cummins

Posted 3 days ago

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Job Description

DESCRIPTION

We are looking for a talented Aftertreatment Integration Technical Specialist to join our team specializing in Engineering, thermal and fluid systems, in Plymouth, MI.

In this role, you will make an impact in the following ways:

  • Stakeholder Collaboration : By obtaining input and negotiating with various stakeholders, you ensure that project decisions are well-informed and aligned with the needs of all parties involved.

  • Decision-Making : Making decisions on short-term project details, such as conducting analysis and testing, supports the successful progression of projects and enhances their impact.

  • Process Improvement : Applying and supporting the improvement of processes like PPP, PPT, VPI, and VPC ensures that projects are executed efficiently and meet high-quality standards.

  • Technical Expertise : Utilizing tools related to thermal and fluid sciences, such as GT-Suite and Fluent, enables high-quality decision-making and optimizes project outcomes.

  • Leadership : Providing independent leadership on smaller business impact projects or complex components ensures accountability and drives project success.

  • Work Process Development : Leading the development and improvement of work processes and systems enhances efficiency and effectiveness across the functional discipline area.

  • Knowledge Transfer : Coordinating and directing work amongst technicians and temporary employees, and assisting in the transfer of knowledge to less experienced engineers, fosters a collaborative and skilled team environment.

  • Technical Guidance : Providing support and guidance to influence technical direction within the project team ensures that projects are aligned with best practices and continue to develop proficiency in critical competency areas.

RESPONSIBILITIES

To be successful in this role you will need the following:

  • Fluid Dynamics and Heat Transfer : Interpret and predict the performance of fluid and thermal systems using quantitative and intuitive understanding, along with modeling and experimental tools, to answer key questions about the system or component.

  • Thermodynamics and Energy Conversion : Apply principles of thermodynamics and energy conversion systems to predict the performance of systems like IC engines, gas turbines, fuel cells, and batteries, using modeling tools and experimental methods.

  • Product Failure Mode Avoidance : Identify and mitigate potential product failure modes by analyzing interfaces, functions, interactions, and potential failure causes to improve product reliability.

  • Modeling, Simulation, and Analysis : Utilize computational tools and methods to predict product function capabilities, impacting design decisions and ensuring products meet system requirements.

  • Product Problem Solving : Solve product problems by determining the assignable cause, implementing robust, data-based solutions, and identifying systemic root causes to prevent recurrence.

  • System Requirements Engineering : Translate stakeholder needs into verifiable requirements, establish acceptance criteria, track requirements throughout the lifecycle, and assess the impact of changes on project scope, schedule, and resources.

  • Systems Thinking : Define and analyze the system of interest, understanding its context, interfaces, and lifecycle to predict behavior and devise modifications for desired outcomes.

  • Building Networks : Develop and maintain formal and informal relationships inside and outside the organization to foster collaboration and support.

  • Effective Communication : Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences, ensuring that all stakeholders are well-informed and engaged.

  • Decision Quality : Make good and timely decisions that keep the organization moving forward, even under complex and challenging circumstances.

  • Driving Results : Consistently achieve results, maintaining high performance even under tough conditions.

  • Managing Complexity : Navigate and make sense of complex, high-volume, and sometimes contradictory information to solve problems effectively.

  • Resourcefulness : Secure and deploy resources effectively and efficiently to support project goals and organizational objectives.

  • Valuing Differences : Recognize and appreciate the value that diverse perspectives and cultures bring to the organization, fostering an inclusive and innovative work environment.

Education, Licenses, Certifications:

  • College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.

  • Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.

  • This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

  • Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making.

  • Knowledge of MS Office tools is preferred.

QUALIFICATIONS

Additional Information:

  • Proficiency writing MATLAB scripts and functions (1 year professional experience or 3 academic projects using MATLAB).

  • Preferably with experience working with timeseries or recorded data (plotting, working with vectors/arrays/matrices, sorting and filtering data, statistical analysis).

  • At least light experience with Simulink (1 year professional experience or 1 academic project using Simulink)

  • Strong technical communication/presentation skills and creativity

  • Experience with vehicle On-board Diagnostics (OBD), software calibration, and Hardware-In-the-Loop (HIL) testing preferred

  • Experience with Failure Mode Effect Analysis (FMEA), Design Verification Plan & Report (DVP&R), and Fault Tree Analysis (FTA) preferred

  • Advanced knowledge of automotive systems/powertrains would be a nice to have

  • Presenting technical proposals for calibration strategies to external customer

  • Collaborating with internal and external teams for technical problem solving

Compensation:

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.

Job Engineering

Organization Cummins Inc.

Role Category Hybrid

Job Type Exempt - Experienced

Min Salary $85600

Max Salary $128400

ReqID 2413448

Relocation Package Yes

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit to know your rights on workplace discrimination.

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Aftertreatment Integration Technical Specialist

48170 Plymouth, Michigan Cummins Inc.

Posted 3 days ago

Job Viewed

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Job Description

**DESCRIPTION**
We are looking for a talented **Aftertreatment Integration Technical Specialist** to join our team specializing in Engineering, thermal and fluid systems, in Plymouth, MI.
**In this role, you will make an impact in the following ways:**
+ **Stakeholder Collaboration** : By obtaining input and negotiating with various stakeholders, you ensure that project decisions are well-informed and aligned with the needs of all parties involved.
+ **Decision-Making** : Making decisions on short-term project details, such as conducting analysis and testing, supports the successful progression of projects and enhances their impact.
+ **Process Improvement** : Applying and supporting the improvement of processes like PPP, PPT, VPI, and VPC ensures that projects are executed efficiently and meet high-quality standards.
+ **Technical Expertise** : Utilizing tools related to thermal and fluid sciences, such as GT-Suite and Fluent, enables high-quality decision-making and optimizes project outcomes.
+ **Leadership** : Providing independent leadership on smaller business impact projects or complex components ensures accountability and drives project success.
+ **Work Process Development** : Leading the development and improvement of work processes and systems enhances efficiency and effectiveness across the functional discipline area.
+ **Knowledge Transfer** : Coordinating and directing work amongst technicians and temporary employees, and assisting in the transfer of knowledge to less experienced engineers, fosters a collaborative and skilled team environment.
+ **Technical Guidance** : Providing support and guidance to influence technical direction within the project team ensures that projects are aligned with best practices and continue to develop proficiency in critical competency areas.
**RESPONSIBILITIES**
**To be successful in this role you will need the following:**
+ **Fluid Dynamics and Heat Transfer** : Interpret and predict the performance of fluid and thermal systems using quantitative and intuitive understanding, along with modeling and experimental tools, to answer key questions about the system or component.
+ **Thermodynamics and Energy Conversion** : Apply principles of thermodynamics and energy conversion systems to predict the performance of systems like IC engines, gas turbines, fuel cells, and batteries, using modeling tools and experimental methods.
+ **Product Failure Mode Avoidance** : Identify and mitigate potential product failure modes by analyzing interfaces, functions, interactions, and potential failure causes to improve product reliability.
+ **Modeling, Simulation, and Analysis** : Utilize computational tools and methods to predict product function capabilities, impacting design decisions and ensuring products meet system requirements.
+ **Product Problem Solving** : Solve product problems by determining the assignable cause, implementing robust, data-based solutions, and identifying systemic root causes to prevent recurrence.
+ **System Requirements Engineering** : Translate stakeholder needs into verifiable requirements, establish acceptance criteria, track requirements throughout the lifecycle, and assess the impact of changes on project scope, schedule, and resources.
+ **Systems Thinking** : Define and analyze the system of interest, understanding its context, interfaces, and lifecycle to predict behavior and devise modifications for desired outcomes.
+ **Building Networks** : Develop and maintain formal and informal relationships inside and outside the organization to foster collaboration and support.
+ **Effective Communication** : Develop and deliver clear, multi-mode communications tailored to the unique needs of different audiences, ensuring that all stakeholders are well-informed and engaged.
+ **Decision Quality** : Make good and timely decisions that keep the organization moving forward, even under complex and challenging circumstances.
+ **Driving Results** : Consistently achieve results, maintaining high performance even under tough conditions.
+ **Managing Complexity** : Navigate and make sense of complex, high-volume, and sometimes contradictory information to solve problems effectively.
+ **Resourcefulness** : Secure and deploy resources effectively and efficiently to support project goals and organizational objectives.
+ **Valuing Differences** : Recognize and appreciate the value that diverse perspectives and cultures bring to the organization, fostering an inclusive and innovative work environment.
**Education, Licenses, Certifications:**
+ College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.
+ Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.
+ This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
+ Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem solving and quality decision making.
+ Knowledge of MS Office tools is preferred.
**QUALIFICATIONS**
**Additional Information:**
+ Proficiency writing MATLAB scripts and functions (1 year professional experience or 3 academic projects using MATLAB).
+ Preferably with experience working with timeseries or recorded data (plotting, working with vectors/arrays/matrices, sorting and filtering data, statistical analysis).
+ At least light experience with Simulink (1 year professional experience or 1 academic project using Simulink)
+ Strong technical communication/presentation skills and creativity
+ Experience with vehicle On-board Diagnostics (OBD), software calibration, and Hardware-In-the-Loop (HIL) testing preferred
+ Experience with Failure Mode Effect Analysis (FMEA), Design Verification Plan & Report (DVP&R), and Fault Tree Analysis (FTA) preferred
+ Advanced knowledge of automotive systems/powertrains would be a nice to have
+ Presenting technical proposals for calibration strategies to external customer
+ Collaborating with internal and external teams for technical problem solving
**Compensation:**
Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate.
**Job** Engineering
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Exempt - Experienced
**Min Salary** $85600
**Max Salary** $128400
**ReqID** 2413448
**Relocation Package** Yes
**Cummins and E-Verify**
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit to know your rights on workplace discrimination.
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Technical Specialist, Construction Claim

48208 Detroit, Michigan Travelers Insurance Company

Posted 17 days ago

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Job Description

**Who Are We?**
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$83,300.00 - $137,400.00
**Target Openings**
1
**What Is the Opportunity?**
Under general supervision, the position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned Specialty Liability related Bodily Injury and Property Damage claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.
**What Will You Do?**
+ Directly handles assigned claims.
+ Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
+ Consults with Manager on use of Claim Coverage Counsel as needed.
+ Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
+ Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts.
+ Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
+ Maintains claim files and documents claim file activities in accordance with established procedures.
+ Utilizes evaluation documentation tools in accordance with department guidelines.
+ Proactively creates Claim File Analysis (CFA) by adhering to quality standards.
+ Utilizes diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.
+ Establishes and maintains proper indemnity and expense reserves.
+ Recommends appropriate cases for discussion at roundtable.
+ Attends and/or presents at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
+ Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others.
+ Develops and employs creative resolution strategies.
+ Prompt and proper disposition of all claims within delegated authority.
+ Negotiates disposition of claims with insureds and claimants or their legal representatives.
+ Recognizes and implements alternate means of resolution.
+ Manages litigated claims. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
+ Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
+ Tracks and controls legal expenses to assure cost-effective resolution.
+ Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
+ Attends depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
+ Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
+ Recognizes cases, based on severity/ complexity protocols that should be transferred to another level of claim professional and refers on a timely basis.
+ Appropriately deals with information that is considered personal and confidential.
+ Fulfills specific service commitments made to certain accounts, as outlined in Special.
+ Account Communication (SAC) instructions and inquiries from agents and brokers.
+ Represents the company as a technical resource; attends legal proceedings as needed, acts within established professional guidelines as well as applicable state laws.
+ Actively provides mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
+ Shares accountability with business partners to achieve and sustain quality results.
+ Evaluates all claims for recovery potential; directly handles recovery efforts and/or engage and directs Company resources for recovery efforts.
+ Perform other duties as assigned.
+ Potential travel up to 30%
**What Will Our Ideal Candidate Have?**
+ Bachelor's Degree preferred.
+ 5 years business experience preferred.
+ Advanced level knowledge and skill in claim and litigation.
+ Basic working level knowledge and skill in various business line products.
+ Strong negotiation and customer service skills.
+ Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
+ Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
+ Able to make independent decisions on most assigned cases without involvement of supervisor.
+ Openness to the ideas and expertise of others actively solicits input and shares ideas.
+ Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
+ Demonstrated coaching, influence and persuasion skills.
+ Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
+ Can adapt to and support cultural change.
+ Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.
+ Analytical Thinking - Intermediate
+ Judgment/Decision Making - Intermediate
+ Communication - Intermediate
+ Negotiation - Intermediate
+ Insurance Contract
+ Knowledge - Intermediate
+ Principles of Investigation - Intermediate
+ Value Determination - Intermediate
+ Settlement Techniques - Intermediate
+ Legal Knowledge - Intermediate
+ Medical Knowledge - Intermediate
**What is a Must Have?**
+ High School Diploma or GED.
+ 2 years of liability claim handling experience and/or comparable litigation claim experience.
+ In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
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Technical Specialist (Briarwood R230)

48104 Ann Arbor, Michigan Apple

Posted 19 days ago

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Job Description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
# Application Link
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Technical Specialist (Briarwood R230)

48104 Ann Arbor, Michigan Apple

Posted 19 days ago

Job Viewed

Tap Again To Close

Job Description

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant ( Application Link
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