49 Technical Roles jobs in Sandston

**Summary:**
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Technical Specialist Responsibilities:
1. Serve as a technical expert of accessibility features (VoiceOver, TalkBak, Narrator) in WhatsApp for all platforms and a source of information to rest of the WhatsApp Team.
2. Monitor and analyze users' reviews on the respective app stores related to the accessibility topic.
3. Understand specific user pain points, gather supporting data, and influence engineering and product teams on relevant feature changes to improve the overall user experience on accessibility.
4. Will investigate, triage, and report accessibility related issues and requests within WhatsApp on all platforms.
5. Build accessibility test plans for new feature in development, partnering closely with the engineering team as well as product team.
6. Improve the efficiency of the testing and triaging processes.
7. Create and maintain dashboards to generate comprehensive accessibility usage reports of the app, driving empathy and passion for the global user experience.
8. Continually evaluate the organization of support workflows to surface bugs faster to the engineering team.
9. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
10. Requires a Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or related field and one year of work experience in job offered or in an accessibility testing-related occupation
11. Requires one year of experience in each of the following:
12. 1. Serving as Tier 2 or 3 support on smartphone platforms
13. 2. Testing Accessibility features on smartphone platforms
14. 3. Technical support of Android, Windows, or iOS mobile operating systems
15. 4. Analyzing data and defining metrics to drive business decisions
16. 5. Collaborating and working with remote teams across different time zones
17. 6. Providing solutions for accessibility defects based on a thorough understanding of HTML, CSS, JavaScript, and WAI-ARIA
18. 7. Converting legal guidelines into technical and non-technical requirements utilizing accessibility standards and guidelines such as WCAG, Section 508, ADA act, and CVAA
19. 8. Preparing accessibility and training materials and executing training sessions across various teams to explain the importance of accessibility
20. 9. Framing and considering issues within the larger scope and goals of a team, and translating them into actionable insights that have key business impact
21. 10. Analyzing information to identify specific trends/opportunities, recommending appropriate and relevant tactical improvements, and anticipating future business needs
**Public Compensation:**
$150,109/year to $156,114/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

Our client is actively seeking a dedicated and resourceful Technical Support Specialist to join our entirely remote support team. This role is crucial for ensuring our users receive timely and effective assistance with our software products. You will be the frontline contact for technical issues, providing solutions and escalating complex problems when necessary. As a fully remote position, this role offers significant flexibility and the opportunity to work from anywhere within the United States. We foster a collaborative virtual culture, providing all the necessary tools and support for you to excel.

Responsibilities:

• Provide first-level technical support to customers via phone, email, and chat.
• Diagnose and resolve software and hardware issues reported by users.
• Guide customers through step-by-step solutions for technical problems.
• Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Escalate unresolved issues to appropriate senior technical staff or development teams.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify trends in customer issues and report them to the product development team.
• Assist with user account management and system configurations.
• Proactively communicate with customers regarding issue status and resolution.
• Maintain a high level of customer satisfaction through professional and efficient support.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; equivalent practical experience will be considered.
• Minimum of 2 years of experience in technical support or a helpdesk role.
• Strong understanding of operating systems (Windows, macOS) and common software applications.
• Familiarity with troubleshooting network connectivity issues.
• Excellent problem-solving and critical thinking skills.
• Exceptional communication and active listening abilities.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Self-motivated, organized, and able to manage time effectively in a remote environment.
• A passion for helping others and a commitment to customer service excellence.

This is an outstanding opportunity to build your career in a supportive, remote-first environment, contributing directly to the success of our users and our products. We are looking for individuals who are eager to learn, adapt, and grow with us, specifically to support our user base within the Richmond, Virginia, US region and beyond.

COATS is looking for a Technical Support Specialist to join our innovative Support Team!
  
We are looking for someone passionate about providing exceptional customer service and software support. If you're excited about solving real-world problems and being part of a collaborative team — we would love to hear from you!

What your impact will be:  

• Troubleshoot and resolve software issues reported by clients. Escalate tickets to higher level of support, as needed.
• Log and document all support requests in ConnectWise.
• Learn, understand, implement, and train on a variety of software applications. Learn new technologies and tools to enhance your skills and contribute to the team's success.
• Assist in technical writing and proof reading of COATS’ documentation.

• Promptly report system errors or bugs
• Participate in testing new releases of the COATS’ system and aid in the development and improvement process.
• Your ability to remain calm, attentive, and solution-focused is key to ensuring a smooth customer experience.
• Additional duties as deemed required. Including supporting other departments (R&D, sales, professional services) as it relates to customer questions and training.

What we’re looking for:

• Solid understanding of payroll, accounts receivable, accounts payable, and general ledger
• 2+ years customer service experience in a technical environment desired
• Demonstrated track record of working effectively within a collaborative and cohesive, team-based environment
• Excellent verbal and written communication skills
• Outstanding customer service and organizational skills
• Exceptional analytical, troubleshooting and problem-solving skills
• Positive, results oriented mindset
• Working knowledge and experience with MS Teams
• Working knowledge and experience with MS Office Suite
• A passion for learning and growing

What would make you stand out:

• Being versatile
• Passion for AI
• Familiarity with ticketing system
• Certifications in relevant technical areas.

What we offer:

• Comprehensive medical, dental, and vision coverage
• A competitive compensation package
• Tons of opportunities for career growth
• Generous vacation (we want you to use it!)
• A culture that values community involvement and giving back
• This remote role welcomes candidates located in Canada and the US.

About Us:

COATS is a resource and partner for staffing firms. We provide staffing and recruitment software for industrial, clerical, technical, professional, medical, financial, legal, hospitality and other industry specialties since 1995. COATS works seamlessly with other software programs, including MS Outlook, Word, Excel, and Crystal Reports. We provides a wide range of additional services to our clients, including installation, training, upgrades and advanced tech support, all designed to make COATS an even more user-friendly and client-centered staffing software solution.

Our list of happy staffing customers continues to grow with 3,500+  Software Installations to date!

Follow us on social media to learn more about our company!

• Instagram: ⁠@coatsstaffingsoftware
• LinkedIn: ⁠OATS Staffing Software
• Website:

About Harris Computer:

Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.

Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams!

Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!

• We empower our employees to make a difference
• We have an award-winning culture
• We offer opportunity to learn
• We are financially strong and we are owned by the largest software company in Canada (CSI)
• We have fun!

Follow us on social media to learn more about our company values, culture and initiatives!

• Instagram: ⁠@we harris
• LinkedIn: rris Computer

**About JLG, an Oshkosh company**
**JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products-including mobile elevating work platforms, telehandlers, utility vehicles and accessories-can be found all over the world.**
The experienced and highly skilled Technical Support Specialist Associate will deliver cutting-edge equipment solutions that drive efficiency and productivity for our clients worldwide. The ideal candidate will possess exceptional technical troubleshooting abilities, strong communication skills, and a passion for providing top-tier support to our customers. This role involves diagnosing and resolving technical issues, providing detailed product support, managing knowledge bases, and collaborating with cross-functional teams to ensure customer satisfaction and product efficiency.
**YOUR IMPACT**
_These duties are not meant to be all-inclusive, and other duties may be assigned:_
+ Provide technical assistance and support for incoming queries and issues related to equipment.
+ Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution.
+ Document all customer interactions and technical issues in the customer relationship management (CRM) system.
+ Support one model family within the AWP, TMH, or Scissor model families
+ Conduct detailed diagnostics and problem solving for mechanical, electrical, hydraulic, pneumatic and software issues on equipment.
+ Utilize technical documentation and resources to provide accurate solutions and guidance.
+ Escalate unresolved issues to internal teams and/or management for guidance.
+ Follow up with customers to ensure issues are fully resolved to the customers' satisfaction.
+ Utilize current knowledge articles for resolving customer issues.
+ Communicate knowledge article usage to the customer base.
+ Communicate with the knowledge writer and/or technical team if inaccuracies are found.
+ Communicate with the knowledge writer team for opportunities pertaining to new material not currently documented.
+ Stay current with product development, industry trends, and best practices for product support.
+ Participate in ongoing training to maintain high levels of product knowledge and support skills.
+ Work closely with customer support to communicate customer feedback and technical issues.
+ Provide input on product improvements based on customer feedback and trends.
+ Respond promptly and professionally to customer inquiries via phone, email, and chat.
**MINIMUM QUALIFICATIONS**
+ **High School Diploma or GED** and **one (1)** or more years of relevant experience or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role _._
**STANDOUT QUALIFICATIONS**
+ Strong technical troubleshooting and problem-solving skills.
+ Excellent verbal and written communication skills.
+ Proficiency in using CRM software and technical support tools.
+ Ability to explain complex technical information clearly and concisely.
+ Strong organizational skills and attention to detail.
+ Proficiency in data analysis and knowledge management systems.
**WORKING CONDITIONS**
_The following represents general working conditions for this office-based role. Specific conditions may vary depending on business needs and individual circumstances._
+ This role is primarily performed in a professional office environment with standard lighting, ventilation, and temperature-controlled settings.
+ Duties are largely sedentary, requiring extended periods of sitting and using a computer and telephone.
+ Visual acuity to operate a computer and read documents is required, along with auditory ability to participate in virtual and in-person meetings.
+ Occasional movement within the office environment is necessary, including walking short distances, standing, or reaching for files
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
**WHY JLG, AN OSHKOSH COMPANY?**
Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees' success through various skills and training opportunities. Named one of the World's Most Ethical Companies by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the ~15k+ team members around the world who embody them.
**We put people first. We do the right thing. We persevere. We are better together.**
**Pay Range:**
$50,400.00 - $77,200.00
The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at
Oshkosh Corporation is a merit-based Equal Opportunity Employer. Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.
Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

Our client is seeking a highly motivated and enthusiastic Apprentice Technical Support Specialist to join their dynamic IT team in Richmond, Virginia, US . This is an exceptional opportunity for individuals passionate about technology and eager to learn the intricacies of IT support within a structured apprenticeship program. You will work alongside experienced professionals, gaining hands-on experience in troubleshooting hardware, software, and network issues. Your responsibilities will include responding to user support requests, documenting technical issues and resolutions, installing and configuring computer systems, and performing basic network administration tasks. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a foundational understanding of computer systems. This role offers comprehensive training and a clear path for career advancement within the technology sector. You will be exposed to various IT environments and learn best practices in user support and system maintenance. This apprenticeship is designed to equip you with the skills and knowledge necessary to excel in the IT industry. You will be encouraged to take initiative, ask questions, and actively participate in team projects. We are looking for individuals who are reliable, detail-oriented, and committed to delivering high-quality technical assistance. If you are ready to kickstart your career in IT and are looking for a supportive learning environment, this apprenticeship is the perfect fit for you. The program includes structured learning modules, mentorship from senior IT staff, and opportunities to work on real-world IT challenges. Your contribution will be valued, and your growth will be actively supported throughout the apprenticeship period. The goal is to develop a future IT leader from within our organization.

Responsibilities:

• Provide first-level technical support to end-users via phone, email, and in-person
• Diagnose and resolve hardware, software, and network issues
• Install, configure, and upgrade computer hardware and software
• Maintain IT inventory and asset management
• Assist with user account management and access control
• Document technical solutions and create knowledge base articles
• Escalate complex issues to senior IT personnel
• Participate in IT projects as assigned
• Learn and adhere to company IT policies and procedures

Qualifications:

• High school diploma or equivalent
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications
• Excellent verbal and written communication skills
• Strong analytical and problem-solving abilities
• Customer-service oriented mindset
• Eagerness to learn and adapt to new technologies
• Ability to work independently and as part of a team
• Prior experience with IT support or related field is a plus, but not required.

WhatJobs is seeking a highly experienced Senior Technical Support Specialist for a fully remote, permanent position. Our client is a rapidly growing technology firm looking for an individual who can provide expert-level support to their diverse customer base. You will be the go-to person for complex technical issues, troubleshooting advanced software and hardware problems, and guiding users through intricate solutions. This role demands exceptional problem-solving skills, a deep understanding of IT infrastructure, and outstanding communication abilities. As a remote-first team member, you will be expected to manage your time effectively, maintain high productivity, and collaborate seamlessly with colleagues across different time zones.

Responsibilities:

• Provide Tier 2 and Tier 3 technical support to end-users via phone, email, and chat.
• Diagnose and resolve complex hardware, software, and network issues.
• Escalate unresolved issues to appropriate internal teams (e.g., development, network engineering).
• Create and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior support staff on technical procedures and best practices.
• Monitor system performance and identify potential issues before they impact users.
• Assist with system installations, configurations, and upgrades.
• Gather customer feedback and report recurring issues to product development teams for improvement.
• Manage support tickets efficiently, ensuring timely resolution and customer satisfaction.
• Stay up-to-date with the latest technology trends and product updates.
• Contribute to the continuous improvement of support processes and tools.

This role is entirely remote, allowing you to work from any location within the US. Our client fosters a collaborative and supportive remote work environment, providing all the necessary tools and resources for success. If you are a self-starter with a passion for technology and a commitment to delivering exceptional customer support, apply today to join our client's innovative team from Richmond, Virginia, US (or remotely from your chosen US location).

Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their thriving customer service and helpdesk team. This role is fundamental in providing exceptional technical assistance and ensuring customer satisfaction. As a remote-first position, you will be the first point of contact for users experiencing technical difficulties with our software and hardware. Your primary responsibility will be to diagnose, troubleshoot, and resolve complex technical issues efficiently and effectively, utilizing advanced problem-solving skills and a comprehensive understanding of our product ecosystem. You will leverage remote access tools and support platforms to provide seamless assistance to a diverse user base. The ideal candidate possesses a strong technical aptitude, excellent communication skills, and a patient, customer-centric approach. You will be responsible for documenting technical issues, solutions, and user guides, contributing to our knowledge base. This role requires a deep understanding of operating systems, network configurations, and common software applications. You will also be involved in escalating unresolved issues to higher levels of support or engineering teams, ensuring timely resolution. The Senior Technical Support Specialist will mentor junior support staff, share best practices, and contribute to training initiatives. A key aspect of this role involves identifying recurring issues and providing feedback to product development teams for system improvements. You will be expected to manage your workload effectively, prioritize requests, and maintain high levels of service. A Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience, is required. Certifications such as CompTIA A+, Network+, or Microsoft certifications are highly valued. Proven experience (5+ years) in technical support, helpdesk operations, or a similar customer-facing IT role is essential. Exceptional problem-solving skills, a proactive attitude, and the ability to thrive in a fast-paced, remote environment are critical for success.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat.
• Diagnose and resolve complex hardware and software issues.
• Troubleshoot network connectivity and configuration problems.
• Document all support interactions, solutions, and create knowledge base articles.
• Escalate unresolved issues to appropriate internal teams.
• Assist in training and mentoring junior technical support staff.
• Identify trends in technical issues and provide feedback for product improvement.
• Manage support tickets and ensure timely resolution within SLA targets.
• Maintain a high level of customer satisfaction.
• Stay updated on product updates and new technologies.

This position is fully remote, allowing you to work from anywhere in the US. If you are a technically proficient problem-solver with a passion for customer service and a proven ability to excel in a remote setting, we encourage you to apply. Your expertise will be vital in ensuring our users have a seamless experience.

Overview
**Your Future at M.C. Dean**
We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world's most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained-enhancing client outcomes, improving lives, and changing the world for the better.
**Position Overview:**
The **Technical Specialist 2 (Telecommunications)** position may include Bids & Proposals Development, Design Documents Coordination and Development, Construction Documents Coordination and Development, Field Coordination, Commissioning, and Testing for Telecommunications Information Transport Systems. telecommunications low voltage systems, and associated infrastructure for small to large scale projects.
The Technical Specialist 2 (Telecommunications) shall also create, maintain, and manage various engineering planning documentation including but not limited to design document logs, engineering schedules, technical reference libraries, criteria compliance matrices, and other soft documents to support the design and construction of the project.
Responsibilities
· Work and communicate effectively and efficiently with the customer, general contractor, trades, manufacturers, and telecommunications project staff in a fast-paced collaborative environment
· Interface with client and other project team members on a regular basis to ensure project goals are being met and to mitigate risk
· Provide or assist in the design and coordination of telecom infrastructure requirements for other systems (CCTV, access control, fire alarm, building automation, etc.)
· Provide or assist in the design and coordination with other trades of Low Voltage Systems requirements to include public address systems, distributed antenna systems, and emergency phones
· Interface with suppliers and manufacturers to keep up-to-date on the latest technologies and equipment available for projects
· Develop a working knowledge of and the application of relevant sections of NFPA codes, ANSI/TIA Standards, BICSI manuals, and other relevant documents and standards
· Assist in project bids through take offs, proposal development, time estimates and close-out documentation
· Read and interpret statement of work, design drawings, project specifications, and project schedule
· Perform site surveys and conduct site visits, as required
· Develop, respond to, and maintain various project documents including, but not limited to, Requests for Information (RFI), criteria compliance matrices (CCM), Technical Reference Library (TRL), Drawing Design Log (DDL), labeling plans, testing plans, project specifications, cable run lists, test results, construction drawings, design studies, test results, and various other project deliverables and documentation
· Use AutoCAD and Revit to produce detailed design and construction drawings (floor plans, enlarged plans, detail drawings, etc.) based on the project's criteria
· Produce and coordinate construction drawings for modular construction applications
· Perform and check various telecommunication calculations (conduit and cable tray fill calculations, cable quantities/distances, etc.)
· Create, document, and assist with the management of project specific IMMS instances
· Review test results for compliance with project specifications.
· Use Bluebeam to perform peer, technical, and coordination reviews for all engineering submittal documents
· Review design, drawings, and other deliverables produced by less-experienced engineers to ensure that M.C. Dean and industry standards are maintained
· Be actively engaged with the project quality control process and produce reports based on observations made on site visits
· Provide support, mentorship, and instruction to less experienced engineers
· Assist in management of engineer resources as they relate to projects
· Assist of lead low voltage system testing in a lab environment
· Commission and Test low voltage systems in the field
· Perform minor supervisory duties as it relates to less-experienced engineers and project management
· Assist project management with construction activities, as required
Qualifications
**Education & Experience Required:**
· An Associate's degree in an engineering discipline from an ABET-accredited University with a minimum of 6+ years experience in the telecommunications industry.
· A High School Diploma or GED with a minimum of 8+ years experience in the telecommunications industry.
· Possess and demonstrate a basic understanding of EIA/TIA standards and NFPA Codes
· Possess a working knowledge of passive (structured cabling systems and their components)
· Possess a working knowledge of active (Public Address Systems (PAS), Sound Masking Systems (SMS), Distributed Antenna Systems (DAS), Area of Refuge Systems (AoR), Wireless LAN (WLAN), etc.) communication systems
· Proficient with using AutoCAD and Revit
· Must be a detail-oriented self-starter with the motivation to take action without additional prompting from a supervisor, confidence to trust their intuition about the actions they take to complete a task without deliberation, ambition to set goals and achieve them, and resilience to adapt to challenges to improve efficiency.
· Must be able to identify the skills and requirements needed to complete their tasks and be able to research and learn the necessary tools of the trade and technical requirements of the systems to produce high quality engineering documents.
· Must be able to effectively identify, track, and complete their project's engineering activities
· Must be able to efficiently and effectively work independently and in a team environment
· Must be willing to expand knowledge base to accommodate emerging systems and technologies, as project demand dictates.
**Preferred Experience:**
· Previous field installation and testing experience
· Manufacturer certifications
· BICSI Registered Communications Distribution Designer (RCDD)
· Certified Associate in Project Management (CAPM)
**Abilities:**
· Exposure to computer screens for an extended period of time
· Sitting for extended periods of time
· Reach by extending hands or arms in any direction
· Ability to wear steel-toe boots and other Personal Protective Equipment (PPE) as required for construction site visits.
· Have finger dexterity in order to manipulate objects with fingers, rather than whole hands or arms (example: using a keyboard)
· Listen to and understand information and ideas presented through spoken words and sentences
· Communicate information and ideas in speaking so others will understand
· Read and understand information and ideas presented in writing
· Apply general rules to specific problems to produce answers that make sense
· Identify and understand the speech of another person

UKG Pro WFM Technical Specialist Master
Are you passionate about delivering goals to your client that go above and beyond their expectations? The Deloitte HR Strategy and Technology practice is a $650M+ offering, with over 2,000 consulting practitioners, and is part of a $B+ Human Capital team. Our practice encompasses several offerings, including UKG, which is one of the fastest growing in our portfolio.
Working with our Global Payroll and Workforce Management Team means you will be working with UKG's #1 Global System Integrator who had growth of over 35% in 2024. Our commitment to UKG's platforms is demonstrated in over 150 successful implementations, including some of the largest UKG implementations to date.
Human Capital
Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
The Team
Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.
Recruiting for this role ends on 12/31/25
Work you'll do:
As a UKG Pro WFM Technical Specialist, you should expect to be involved in the following:
+ Collaborate with stakeholders, including business analysts, project managers, and end-users, to understand business objectives and translate those goals into technical specifications that ensure scalability, performance, and security.
+ Build technical designs for software applications that incorporate architecture patterns, frameworks, data models, application components, and system integrations.
+ Define the architecture strategy and development roadmap to align with the organization's business goals and technology strategy.
+ Evaluate and select appropriate technologies, platforms, and tools for application development that may or may not be part of the UKG ecosystem.
+ Recommend technologies and tools that align with the application's requirements, based on factors such as performance, scalability, and maintainability.
+ Integrate applications to run smoothly with backend tools, such as cloud storage or application program interfaces (APIs).
Required Qualifications:
+ Bachelor's Degree or equivalent experience
+ 6+ years of experience actively working with HR and WFM functions and processes, demonstrating strong problem solving and troubleshooting skills
+ 6 years of experience with UKG Technical Architecture, and familiarity with the Boomi integration layer and UKG's net-new platform technologies (LLM, FLEX, Bryte).
+ 6+ years of experience working with Global Fortune 500 firms.
+ 6+ years of experience leading technical teams in the full lifecycle of a WFM project or workstream including Business Analysis, Functional Specification, System Configuration, Design, Testing
+ 6+ years of experience in leading requirements gathering workshops or facilitating meetings.
+ Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
+ Limited immigration sponsorship may be available
Preferred Qualifications:
+ 6+ years of external Consulting Experience
+ 6+ years of experience in other HRIS Implementations
+ 6+ years of experience with UKG's technology stack and embedded next gen technologies (UKG Bryte, Flex, UDES and Google LLM)
+ Proficient in Microsoft Excel, Visio and PowerPoint, with at least 2 years' experience creating advanced Excel models (e.g., pivot tables, VLOOKUP, data analysis) and developing client-ready PowerPoint presentations for executive-level audiences.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 130,800 to 241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Hartford, Hermitage, Houston, Huntsville, Indianapolis, Jacksonville, Jericho, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, San Antonio, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tallahassee, Tampa, Tempe, Tulsa, Washington DC
Information for applicants with a need for accommodation:
more information about Human Capital, visit our landing page at: qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.