32 Technical Roles jobs in Springfield

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.

A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Description

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
• Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Preferred Qualifications

You can:

• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.
• Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
• Work in a fast-paced environment and balance multiple tasks at the same time.
• Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.
• Be curious and open to learning from others and helping each other grow.

On-site

Retail3

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.

A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.

Description

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
• Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
• Demonstrate Apple's values of inclusion and diversity in daily activities.

Minimum Qualifications

You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Preferred Qualifications

You can:

• Demonstrate technical expertise of Apple products and services.
• Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
• Navigate customer service issues with care and strong interpersonal skills.
• Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
• Work in a fast-paced environment and balance multiple tasks at the same time.
• Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
• Be trusted with sensitive or confidential information, keeping with Apple's core values.
• Be curious and open to learning from others and helping each other grow.

On-site

Retail3

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

Summary:

Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.

Required Skills:

Technical Specialist Responsibilities:

1. Serve as a technical expert of accessibility features (VoiceOver, TalkBak, Narrator) in WhatsApp for all platforms and a source of information to rest of the WhatsApp Team.

2. Monitor and analyze users' reviews on the respective app stores related to the accessibility topic.

3. Understand specific user pain points, gather supporting data, and influence engineering and product teams on relevant feature changes to improve the overall user experience on accessibility.

4. Will investigate, triage, and report accessibility related issues and requests within WhatsApp on all platforms.

5. Build accessibility test plans for new feature in development, partnering closely with the engineering team as well as product team.

6. Improve the efficiency of the testing and triaging processes.

7. Create and maintain dashboards to generate comprehensive accessibility usage reports of the app, driving empathy and passion for the global user experience.

8. Continually evaluate the organization of support workflows to surface bugs faster to the engineering team.

9. Telecommute from anywhere in the U.S. permitted.

Minimum Qualifications:

Minimum Qualifications:

1. Requires a Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or related field and one year of work experience in job offered or in an accessibility testing-related occupation

2. Requires one year of experience in each of the following:

3. 1. Serving as Tier 2 or 3 support on smartphone platforms
4. 1. Testing Accessibility features on smartphone platforms
5. 1. Technical support of Android, Windows, or iOS mobile operating systems
6. 1. Analyzing data and defining metrics to drive business decisions
7. 1. Collaborating and working with remote teams across different time zones
8. 1. Providing solutions for accessibility defects based on a thorough understanding of HTML, CSS, JavaScript, and WAI-ARIA
9. 1. Converting legal guidelines into technical and non-technical requirements utilizing accessibility standards and guidelines such as WCAG, Section 508, ADA act, and CVAA
10. 1. Preparing accessibility and training materials and executing training sessions across various teams to explain the importance of accessibility
11. 1. Framing and considering issues within the larger scope and goals of a team, and translating them into actionable insights that have key business impact
12. 1. Analyzing information to identify specific trends/opportunities, recommending appropriate and relevant tactical improvements, and anticipating future business needs

Public Compensation:

$150,109/year to $156,114/year + bonus + equity + benefits

Industry: Internet

Equal Opportunity:

Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

Our Company

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!

What you'll do.

As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block’s tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.

Day to day, you’ll…

• Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages

• Deliver supplies and materials to and from tax office locations in a timely and organized manner

• Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards

• Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst

• Maintain an inventory of district resources

• Track and control hot spare computer equipment in the district

• Document hardware problems and their resolution within the ticketing system

• Maintain up-to-date technical knowledge of the department’s supported products and systems

• Participate in all required training relevant to the position and perform other duties as assigned

What you'll bring to the team.

Education:

• High school diploma or equivalent

Work Experience:

• Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools

• Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware

• Must have reliable transportation to travel between office locations as required

• Must be able to work independently

• Must be able to lift 55 pounds

• Demonstrated decision-making, analytical, and problem-solving skills

• Demonstrated organization, prioritization, and project coordination skills

• Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates

• Effective time management and multi-tasking skills

• Ability to follow direction

Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com ( . Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

Our Company

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!

What you'll do.

As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block’s tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.

Day to day, you’ll…

• Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages

• Deliver supplies and materials to and from tax office locations in a timely and organized manner

• Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards

• Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst

• Maintain an inventory of district resources

• Track and control hot spare computer equipment in the district

• Document hardware problems and their resolution within the ticketing system

• Maintain up-to-date technical knowledge of the department’s supported products and systems

• Participate in all required training relevant to the position and perform other duties as assigned

What you'll bring to the team.

Education:

• High school diploma or equivalent

Work Experience:

• Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools

• Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware

• Must have reliable transportation to travel between office locations as required

• Must be able to work independently

• Must be able to lift 55 pounds

• Demonstrated decision-making, analytical, and problem-solving skills

• Demonstrated organization, prioritization, and project coordination skills

• Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates

• Effective time management and multi-tasking skills

• Ability to follow direction

Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com ( . Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

Pay Range Information

The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

Pay Range

$16.06 - $24.09

Sponsored Job

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Our Company

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block!

What you'll do.

As a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R Block’s tax office network. You will be responsible for executing hands-on operational and technical tasks, including basic technology setup, supply delivery, routine maintenance, and support for office openings, closures, and relocations. Working closely with field leadership, you will ensure offices meet brand standards and are equipped for successful operation throughout the tax season.

Day to day, you’ll…

• Perform basic building maintenance such as replacing light bulbs, replacing ceiling tiles, cleaning HVAC vents, conducting minor low-voltage electrical work and repairing minor damages

• Deliver supplies and materials to and from tax office locations in a timely and organized manner

• Support the annual set up and closing of seasonal tax offices, including setting up the office according to the planogram, installing window clings, electrical lightboxes, and open signs, ensuring office cleanliness, performing custodial work, and confirming offices meet overall brand standards

• Set up, shut down, and provide ongoing support for PC hardware across multiple office locations with guidance from the District Operation Coordinator and Operations Technical Analyst

• Maintain an inventory of district resources

• Track and control hot spare computer equipment in the district

• Document hardware problems and their resolution within the ticketing system

• Maintain up-to-date technical knowledge of the department’s supported products and systems

• Participate in all required training relevant to the position and perform other duties as assigned

What you'll bring to the team.

Education:

• High school diploma or equivalent

Work Experience:

• Knowledge of Outlook and Microsoft Suite applications, which may include virtual tools

• Basic IT knowledge including demonstrated ability to set up, maintain, and troubleshoot computer hardware

• Must have reliable transportation to travel between office locations as required

• Must be able to work independently

• Must be able to lift 55 pounds

• Demonstrated decision-making, analytical, and problem-solving skills

• Demonstrated organization, prioritization, and project coordination skills

• Effectively demonstrate oral, written, and interpersonal communication skills; ability to interact with all levels of associates

• Effective time management and multi-tasking skills

• Ability to follow direction

Why work for us

Since 1955, we have been leaders in tax preparation, financial services, and small business solutions. With 70,000 associates and 9,000 retail tax locations across North America, Australia, Ireland, and India, we have helped millions of clients and countless communities. If you embrace challenges as opportunities, value winning as a team, and seek to make a meaningful difference, join us on our journey. You’ll reap the rewards of helping others along with competitive compensation and benefits to support your health and well-being. Specific benefits may vary based on your role. For detailed eligibility requirements and benefits information, visit blockbenefits.com ( . Equal Opportunity Employer: H&R Block does not tolerate discrimination based on a person’s race, color, religion, ancestry, age, sex/gender (including pregnancy, childbirth, related medical conditions and sex-based stereotypes and transgender status), sexual orientation, gender identity or expression, service in the Armed Forces, national origin, physical or mental disability, genetic information, citizenship status or any other status protected by law.

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

The Technician Specialist I installs, maintains, and repairs mechanical systems and system components, including but not limited to cooling towers, strainers, pumps, air handlers, exhaust systems, fume hoods, etc. Responsibilities include maintaining mechanical system, applying appropriate skills and methods as necessary in the areas of HVAC maintenance and repair, pump maintenance and repair, and air compressors and their related equipment. May assist other employees in the performance of their work.

Essential Functions

• Maintains buildings and systems utilizing skills, methods, and tools of the trade to repair HVAC systems, pumps, and compressors.
• Installs and performs preventive maintenance and repairs on heating, ventilating, air conditioning, pumps, and compressor equipment. Maintains, rebuilds, and repairs worn or defective parts, lubricating motors and bearings, changing belts and filters, replacing damaged insulation. Maintains cleanliness of mechanical rooms.
• Performs minor plumbing, heating and electrical-related work not requiring a license.
• Performs related duties such as replacing bearings, belts, couplers, drain views, lubricating, greasing, etc.
• Erects ladders and scaffolding as needed to perform assigned work.
• Interprets and/or sketches layouts of work; estimates length of time, quantities of materials and labor need to complete jobs.
• Operates motor vehicle, on and off campus, as assigned.
• Responds to routine maintenance and emergency calls.
• Assist with reclaiming of refrigerant units.
• Practices and promotes excellent customer service in the workplace and exhibits a clear commitment to the diverse needs of customers.

Other Functions

Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Three (3) years of full-time or equivalent part-time experience and demonstrated competence in the HVAC, pumps, and compressor trades. Substitution: A diploma or certificate from a recognized trade, technical or vocational school, at the high school level or higher, with a major in HVAC, pumps or compressors may be substituted for a maximum of one (1) year of required experience.
• A valid Class D Driver's License.
• Knowledge of the principles and techniques of the following construction and repair trades: HVAC, pumps, and compressors.
• Considerable knowledge of the tools, materials, methods, and standard practices used in HVAC, pump, and compressor repair.
• Working knowledge of the occupational hazards, precautions and safety practices and procedures in the HVAC, pumps, and compressor trades.
• General knowledge of plumbing and electrical principles and techniques.
• Mechanical aptitude and manual dexterity.
• Skill in the use of electric and non-electric hand tools.
• Ability to follow oral and written instruction and to read and interpret documents such as plans, blueprints, and drawings.
• Ability to make simple estimates of time and materials.
• Ability to work in confined spaces and to climb and work from ladders and scaffolds.
• Ability to lift and carry heavy objects.
• Physical stamina and endurance, ability to stand for prolonged periods of time.
• Ability to establish and maintain harmonious working relationships with others, to work as a team, and to interact with others with tact and respect.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Chlorofluorocarbon (CFC) certification.
• Skill and ability to reclaim refrigerant.

Physical Demands/Working Conditions

• Ability to work in confined spaces and to climb and work from ladders and scaffolds.
• Ability to lift and carry heavy objects.
• Physical stamina and endurance, ability to stand for prolonged periods of time.
• Ability to balance, pull, push, stand, bend, climb, drive, reach, sit, twist, and perform repetitive movements.

Additional Details

• This position is designated as essential. This includes the obligation to work overtime, to return to work between scheduled shifts when directed, and to report to work during any delays, early departures, and closures. Incumbent is responsible for updating the service desk with current phone numbers.

Additional qualifications acquired on the job:

• Knowledge of the policies, procedures, specifications, standards, and guidelines governing assigned unit activities.
• Knowledge of the standards, methods, procedures, tools, and equipment of additional construction and repair trades.
• Ability to instruct, functionally supervise and direct others in their work.
• Based on assignment, confined space worker training and certification.
• Receives direct supervision from managers or classified employees of higher grade.

Work Schedule

• M-F; 7AM-3PM.
• 40 hours per week.

Salary Information

AFSCME Non-Exempt Grade 14.

Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valued-and thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

Under general supervision, the Technical Specialist I performs skilled technical and mechanical duties to support the operation, maintenance, and repair of campus utility and mechanical systems. This position requires specialized trade skills in plumbing, pipefitting, welding, water distribution, and related mechanical systems to ensure the efficient, safe, and code-compliant delivery of utilities across the UMass Amherst campus.

Essential Functions

• Perform complex technical mechanical tasks in support of the Utility Mechanical Department, including installation, maintenance, and repair of water distribution, piping, and plumbing systems.
• Utilize trade skills such as pipefitting, welding, and plumbing to fabricate, modify, and repair utility piping and mechanical equipment.
• Perform duties of the confined rescue team.
• Inspect mechanical systems and piping for leaks, deterioration, or code compliance and perform or recommend corrective actions.
• Assist in troubleshooting and resolving mechanical system performance issues to maintain continuous and safe operation of utility services (water, steam, chilled water).
• Monitor and maintain valve operations, pumps, meters and related mechanical components within the utility water distribution system.
• Support the Utilities department in the operation of control systems and instrumentation related to mechanical components.
• Maintain accurate documentation of maintenance activities, repairs, and inspections per departmental and regulatory requirements.
• Work collaboratively with Facilities Maintenance, Engineering, and other campus units to coordinate repairs, upgrades, and inspections related to mechanical and pipefitting systems.
• Provide hands-on assistance during the installation or retrofitting of utility mechanical systems under the direction of operators and supervisors.
• Adhere to safety regulations and industry best practices, including confined space entry, lockout/tagout, and use of personal protective equipment (PPE).
• Contribute to preventative maintenance programs aimed at extending system life and reducing downtime.
• Maintain tools, welding equipment, and mechanical supplies, ensuring availability and proper functioning for plant and utility systems.
• Aid in the cleaning, flushing, and chemical treatment of water and steam systems to preserve system integrity and prevent scaling and corrosion.
• Support emergency response activities involving mechanical system failures, including rapid repair of pipe breaks or valve malfunctions. Assist in scheduling and coordinating maintenance outages or shutdowns with minimal disruption to campus operations.
• May train or provide guidance to less experienced staff or interns as assigned.

Other Functions

• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Two (2) years of full-time or equivalent part-time experience and demonstrated competence in plumbing, water distribution, pipefitting, welding, millwright or related mechanical trades. Substitution: A diploma or certificate from a recognized trade, technical or vocational school, at the high school level or higher, with a major in plumbing, pipefitting, welding, or related mechanical trades may be substituted for required experience.
• Knowledge of the principles and techniques of the following construction and repair trades: water distribution systems, mechanical piping, plumbing repairs, or welding in an industrial, utility, or institutional setting.
• Knowledge of the operation and maintenance of utility mechanical systems including pumps, valves, meters, and piping networks.
• Familiarity with relevant codes and standards (e.g., Massachusetts plumbing code, OSHA safety standards).
• Ability to read and interpret technical drawings, blueprints, and piping schematics.
• Skilled in use of plumbing and pipefitting hand and power tools, welding equipment and mechanical diagnostic tools.
• Strong troubleshooting and problem-solving skills.
• Mechanical aptitude and manual dexterity.
• Ability to work safely in confined spaces and at heights as needed.
• Effective communication skills and ability to work as part of a team.
• Willingness to work flexible hours and respond to emergency situations as required.
• Qualifications Acquired on the Job:
  
  • State of Massachusetts Back Flow Preventer tester certification with the first six (6) months of employment.
  • Welding Power Piping Certification within the first twelve (12) months of employment.
  • Complete steam safety training within the first twelve (12) months of employment.
  
  
  
  

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Certification in welding (e.g., AWS Certified Welder) or equivalent.
• Certification or training in water distribution system operation or maintenance.
• Experience with campus utility systems or mechanical utility plants.
• Massachusetts permissible pipefitter license or ability to obtain within a specified timeframe.
• Demonstrated familiarity with computerized maintenance management systems (CMMS) or work order software.

Physical Demands/Working Conditions

• Primarily perform duties indoors in mechanical rooms as well as outdoors on campus grounds.
• Exposure to utility systems including pressurized water lines, steam pipes, boilers, and mechanical equipment.
• May involve physical work such as lifting, climbing, standing for extended periods, and operating heavy equipment.
• Required to adhere to campus and OSHA safety policies.

Work Schedule

• Monday-Friday; 7am-3pm.
• 40 hours per week.

Salary Information

AFSCME, Non-Exempt, Grade 14.

Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.