What Jobs are available for Technical Roles in White Plains?

Our client is seeking a knowledgeable and empathetic Technical Support Specialist to provide exceptional assistance to users in Washington, D.C., US . This role is crucial for ensuring smooth operations and high customer satisfaction by resolving technical issues efficiently and effectively. You will be the first point of contact for users experiencing hardware, software, or network problems. The ideal candidate possesses strong troubleshooting skills, excellent communication abilities, and a passion for helping others navigate technical challenges. This position offers a blend of remote work and in-office collaboration, providing flexibility while maintaining team synergy.

Key Responsibilities:

• Respond to user inquiries via phone, email, chat, or ticketing system regarding technical issues.
• Diagnose and resolve complex hardware, software, and network problems.
• Guide users through step-by-step solutions to common technical issues.
• Escalate unresolved issues to appropriate support teams or specialists.
• Document all support interactions, issues, and resolutions accurately in the ticketing system.
• Create and maintain technical documentation, FAQs, and knowledge base articles.
• Install, configure, and troubleshoot computer hardware, software, and peripherals.
• Provide training and guidance to end-users on software and system usage.
• Monitor system performance and proactively identify potential issues.
• Contribute to the continuous improvement of support processes and tools.
• Ensure adherence to service level agreements (SLAs) for response and resolution times.
• Assist with user account management, including creation, modification, and deletion.
• Participate in team meetings and knowledge-sharing sessions.
• Stay current with the latest technology trends and support best practices.
• Assist with IT asset management and inventory.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in a technical support or helpdesk role.
• Strong understanding of operating systems (Windows, macOS, Linux).
• Proficiency in troubleshooting common hardware and software issues.
• Experience with networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and analytical skills.
• Exceptional customer service and interpersonal skills.
• Ability to communicate technical information clearly to non-technical users.
• Familiarity with ITIL best practices is a plus.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is highly desirable.
• Certifications like CompTIA A+, Network+, or Microsoft Certified Professional are beneficial.

This role requires a proactive individual who can manage multiple tasks efficiently and maintain a high level of professionalism under pressure.

Our client is looking for a dedicated and knowledgeable Technical Support Specialist to provide exceptional customer service and technical assistance. This role is crucial in resolving hardware, software, and network issues for users, ensuring minimal disruption to their productivity. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a patient demeanor. This position offers a hybrid work arrangement, allowing for a balance between remote work flexibility and in-office collaboration. You will be the first point of contact for technical issues, guiding users through troubleshooting steps and escalating complex problems when necessary.

Responsibilities:

• Respond to user-submitted tickets and service requests in a timely and efficient manner.
• Diagnose and resolve technical issues related to computer hardware, software applications, operating systems, and network connectivity.
• Provide end-user support via phone, email, instant messaging, and remote desktop tools.
• Install, configure, and maintain computer hardware and software.
• Assist with user account management, including creation, modification, and deletion.
• Document technical solutions and troubleshooting steps in a knowledge base.
• Escalate unresolved issues to appropriate IT personnel or third-party vendors.
• Perform routine system maintenance and updates.
• Educate users on basic computer and software usage.
• Contribute to the continuous improvement of IT support processes and services.
• Participate in IT projects as needed.
• Maintain a high level of customer satisfaction through professional and courteous service.

Required Qualifications:

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 2-3 years of experience in technical support or IT helpdesk roles.
• Proficiency in troubleshooting Windows and macOS operating systems.
• Familiarity with common business software applications (e.g., Microsoft Office Suite, G Suite).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Customer-focused attitude with a passion for helping others.
• Ability to work effectively in a hybrid environment.

This role provides a fantastic opportunity to grow your technical expertise and contribute to the smooth functioning of our client's IT operations. You'll be part of a supportive team dedicated to providing top-tier technical assistance. Join us in the heart of Washington, D.C., US , and help shape our user support experience.

Overview
**Your Future at M.C. Dean**
We're seeking people driven to excellence and inspired to have a meaningful impact powering, automating, integrating, and securing the world's most critical infrastructure and facilities. This translates into fulfilling opportunities for employees driven to excel in a meaningful career. As an employee at M.C. Dean, you will join forces with more than 5,800 professionals who engineer and deploy automated, secure and resilient power and technology systems; and deliver the management platforms essential for long-term system sustainability. Together, we transform the way complex, large-scale systems are designed, delivered, and sustained-enhancing client outcomes, improving lives, and changing the world for the better.
We are seeking a **Tech Specialist 2** to join our **Security and Electronic Systems (SES)** business Unit. As part of **(SES)** Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.
Responsibilities
The **Technical Specialist 2 - Network** is responsible for the design, implementation, configuration, and troubleshooting of the organization's network infrastructure. This role involves ensuring the stability and performance of the network. A Network Engineer works to maintain network reliability, resolve issues promptly, and collaborate with other IT teams to ensure that networking systems support the organization's operational needs. Network Engineer will monitor equipment, update configurations, and repair equipment as necessary.
**Technical Responsibilities:**
+ Survey Perform field surveys and coordinate with client to complete design engineering for communication system
+ Reports measurement results in actionable form to more senior personnel and management.
+ Conducts any surveys, inspections, tours, etc. of client sites, as required
**Technical Responsibilities:**
+ Survey Perform field surveys and coordinate with client to complete design engineering for communication system
+ Reports measurement results in actionable form to more senior personnel and management.
+ Conducts any surveys, inspections, tours, etc. of client sites, as required
**Design:**
+ Assist in a design process of new networks
+ Work with comm teams to appropriately model the network and throughput parameters
+ Maintain network designs for each SLA classification.
+ Assists Senior Engineers in preparation of Designs, including: Subsystem Designs (CAD / Panels / Layouts / Wiring / Hardware / Communications)
+ Plans and Design Procedures and Fixtures for PITCO Comment Resolution Testing & Commission
+ Assist senior engineers in creating and updating testing and commissioning procedures
+ Preparation of test reports
+ Commissioning of deployed systems
+ Development of test fixtures and simulation devices
+ Perform device testing and signal analysis
**Service & Maintenance:**
+ Monitors system performance and implements performance tuning
+ Serves as backup for team members during paid time off.
+ Perform hardware / software upgrades and replacements on existing systems
**System Analysis and Reporting:**
+ Documents the crucial working procedures and Troubleshooting of network operations.
+ Employs basic understanding of network administration as related to business operations.
+ Assists team members in identifying and resolving basic/moderate Network/Telecom issues.
+ Interprets and analyzes results versus established benchmarks and goals.
+ Completes project tasks and assignments to meet project deadlines.
+ Contributes to own team and closely related teams through quality and accuracy of output.
+ Performing research on available technologies and products as needed by the Operations or Project managers.
+ Works with vendors to provide support required to meet internal SLA's
**Managerial Responsibilities:**
+ Assists senior engineers in preparation of Bids and Proposals cost estimates and supporting documentation
Qualifications
**Clearance/Citizen Type:** Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information; active Top Secret with ability to obtain a TS-SCI is required.
**Position / Candidate Requirements**
+ High School Diploma/GED with 8+ years of experience with installation, troubleshooting and/or testing of electronic security systems
+ Associates with 6+ years of experience
+ Reliable attendance at customer site during work hours required by customer
+ Ability to work a flexible schedule that includes occasional nights and weekends
+ Ability to travel CONUS
**What we offer:**
+ A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
+ An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
+ Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
+ Open and transparent communication with senior leadership as well as local office management.
**We offer an excellent benefits package including:**
+ A competitive salary
+ Medical, dental, vision, life, and disability insurance
+ Paid time off
+ Tuition reimbursement
+ 401k Retirement Plan
+ Military Reserve pay offset
+ Paid maternity leave
**Abilities:**
+ Exposure to computer screens for an extended period of time.
+ Sitting for extended periods of time.
+ Reach by extending hands or arms in any direction.
+ Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
+ Listen to and understand information and ideas presented through spoken words and sentences.
+ Communicate information and ideas in speaking so others will understand.
+ Read and understand information and ideas presented in writing.
+ Apply general rules to specific problems to produce answers that make sense.
+ Identify and understand the speech of another person.
Pay Range
USD $86,720.00 - USD $130,080.00 /Yr.

At DDC we provide public affairs solutions that enable our clients to identify, manage and communicate with their political assets and advocates. Through our unique blend of professional services and technology solutions, we establish rich connections with targeted audiences and empower our clients to build the relationships necessary to win on their public policy campaigns.
**About the role:**
As a **Technical Support Specialist** , you will support our user community and their usage of our proprietary software and web-based applications. We are looking for a Contractor that will take on the initial customer inquiry, interacts with our users directly and provides troubleshooting, triage, and technical support to our customers. You will be responsible for supporting all clients' technical needs and issue resolution. Sound technical understanding and applied knowledge of DDC's front-end applications, packaged solutions and associated processes will be leveraged into meeting the responsibilities outlined below, with the goal of providing exemplary support to the client's operational needs.
**What you'll be doing:**
+ Primary telephone, email and ticketing technical support response for customers and internal resources.
+ Conducts initial triage and troubleshooting to confirm and help resolve technical issues with proprietary applications and escalates appropriate cases as necessary.
+ Provides customer guidance and training on use and functionality of various services and applications provided by the company.
+ Create and troubleshoot client email communications and web-based content using HTML and various HTML and graphic editors.
+ Track all telephone and email cases in CRM database.
+ Keeps customers informed of their open tickets.
**About you:**
+ Someone with a positive attitude, enthusiastic about technology and imaginative in their approach
+ Excellent problem solving and analytical skills with high attention to details and good follow-through
+ Knowledge of web-based technologies; including but not isolated to understanding web-based technologies, relational databases, and content management systems.
+ Ability to multi-task and prioritize in a very fluid and changing environment
+ Customer focused and dedicated to delivering Service Excellence.
+ Excellent communication skills (both verbal and written)
+ A qualified candidate would be self-motivated, a good communicator, eager to learn, interpersonal, tech savvy, multi-tasker, adaptable, able to meet deadlines, a problem-solver, and possess exceptional time management skills.
+ Excellent problem-solving skills with high attention to detail and strong follow-through.
+ Customer focused and dedicated to delivering technical, strategy-based business solutions
**Additional Details:**
+ Employment type: Contractor
+ Hourly salary: $30/hr.
+ Term: Through December 31, 2025 with the possibility to extend the agreement or convert to a full-time position, depending on the Contractor's performance and the needs of the Company at that time.
+ Benefits (Medical, Dental, Vision) available upon full-time conversion.
Salary is based on a range of factors that include relevant experience, knowledge, skills, and other job-related qualifications. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. Employees from diverse or underrepresented backgrounds are encouraged to apply.
DDC Public Affairs is part of the Omnicom Public Relations Group, a division of Omnicom Group Inc. and is committed to equal employment opportunity and affirmative action. DDC Public Affairs does not discriminate in any aspect of employment on the basis of race, color, religion, national origin, ancestry, gender, sex, sexual orientation, gender identity and/or expression, age, veteran status, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where DDC Public Affairs does business. Our policy is to employ, advance, and reasonably accommodate all qualified employees and applicants. Any person who feels that he or she has been subjected to discrimination should immediately report the matter to Talent Development or to a supervisor.
Any reported incident will be investigated. Retaliation against an employee or applicant who makes a good-faith claim of discrimination is prohibited. Employees and applicants may bring good-faith complaints, ask questions, and raise concerns without fear of reprisal or retaliation.

Our client is seeking a highly skilled and experienced Senior Technical Support Specialist to join their dedicated customer service and helpdesk team. This is a fully remote position, enabling you to provide exceptional technical assistance from the comfort of your home office anywhere in the United States. The ideal candidate will possess a deep understanding of hardware, software, and network troubleshooting, coupled with outstanding communication and problem-solving skills. You will be the first point of contact for complex technical issues, guiding users through step-by-step solutions and ensuring swift resolution. This role demands patience, empathy, and a commitment to delivering world-class customer support.

Key responsibilities include:

• Providing advanced technical support to end-users via phone, email, and chat for hardware, software, and network-related issues.
• Diagnosing and resolving complex technical problems, escalating issues to appropriate teams when necessary.
• Documenting all support requests, troubleshooting steps, and resolutions in the ticketing system.
• Developing and maintaining technical documentation, knowledge base articles, and FAQs.
• Mentoring and guiding junior support staff, sharing knowledge and best practices.
• Identifying recurring technical issues and proposing long-term solutions or workarounds.
• Assisting with system administration tasks, including user account management and software deployment.
• Participating in the evaluation and implementation of new support tools and technologies.
• Conducting remote training sessions for users on software and hardware usage.
• Ensuring customer satisfaction by providing timely, accurate, and professional support.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, helpdesk, or IT support roles.
• Proven expertise in troubleshooting Windows and macOS operating systems, common business applications (e.g., Microsoft Office Suite, G Suite), and network connectivity.
• Familiarity with cloud-based services (e.g., Office 365, Google Workspace) and mobile device support.
• Excellent analytical and problem-solving skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to remain calm and professional under pressure.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Strong understanding of ITIL best practices is a plus.
• Self-motivated and able to work effectively in a remote, independent environment.

This is a fantastic opportunity to advance your career in technical support within a collaborative and supportive remote setting. Make a difference by helping users overcome their technical challenges.

Our client is seeking an accomplished Senior Technical Support Specialist to enhance their client-facing support operations. This role, based in **Washington, D.C., US**, requires an individual with a profound technical aptitude and exceptional customer service skills. You will be responsible for resolving complex technical issues for a diverse clientele, providing in-depth troubleshooting, and contributing to the knowledge base. The ideal candidate will have a strong background in (Specific Software/Hardware relevant to the client's industry - e.g., enterprise software, network infrastructure, SaaS platforms), and a passion for delivering outstanding user experiences.

Responsibilities:

• Provide advanced technical support to clients via phone, email, and chat, addressing complex hardware, software, and network issues.
• Diagnose, troubleshoot, and resolve technical problems efficiently and accurately.
• Escalate unresolved issues to appropriate internal teams while maintaining ownership of client communication.
• Develop and maintain comprehensive documentation, including troubleshooting guides, FAQs, and knowledge base articles.
• Mentor and train junior support staff on technical procedures and best practices.
• Identify trends in support requests and provide feedback to product development and engineering teams for continuous improvement.
• Conduct root cause analysis for recurring technical issues.
• Assist in the testing and deployment of new software releases and updates.
• Proactively communicate technical information and solutions to clients.
• Contribute to enhancing the overall client support experience.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 5+ years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
• In-depth knowledge of (mention specific relevant technologies, e.g., Windows/macOS operating systems, TCP/IP networking, Active Directory, specific CRM/ERP software).
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Proven ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Experience in a customer-facing role, demonstrating a commitment to client satisfaction.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.

This is a critical role that ensures our clients receive unparalleled support. If you are a dedicated problem-solver with a passion for technology and customer service, we want to hear from you.

Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their IT department in Washington, D.C., US . This hybrid role requires a proactive approach to resolving complex technical issues for a diverse user base. You will be responsible for providing advanced troubleshooting for hardware, software, and network problems, escalating issues when necessary, and contributing to the development of support documentation and knowledge base articles. The ideal candidate possesses strong diagnostic skills, a deep understanding of operating systems, network protocols, and common business applications. You will also play a key role in training junior support staff and identifying opportunities for service improvement. This is an excellent opportunity for an experienced IT professional looking to advance their career in a dynamic environment.

Key Responsibilities:

• Provide advanced technical support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems for end-users.
• Escalate unresolved issues to appropriate IT teams or vendors.
• Create and maintain technical documentation, user guides, and knowledge base articles.
• Assist in the installation, configuration, and maintenance of IT systems.
• Monitor IT systems for performance and security issues.
• Provide technical training and mentorship to junior support staff.
• Contribute to the continuous improvement of IT support processes and services.
• Manage and prioritize support tickets using a ticketing system.
• Ensure timely and effective resolution of all support requests.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Relevant IT certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP).
• Minimum of 5 years of experience in technical support or helpdesk roles.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency in network troubleshooting (TCP/IP, DNS, DHCP).
• Experience with mobile device support (iOS, Android).
• Excellent problem-solving and analytical skills.
• Superior customer service and communication skills.
• Ability to work independently and manage time effectively in a hybrid setting.
• Experience with IT ticketing systems (e.g., ServiceNow, Zendesk).

This role offers a competitive salary, comprehensive benefits, and the opportunity to contribute to a critical IT function.

Our client is seeking a highly skilled and experienced Senior Technical Support Specialist to provide expert-level assistance and guidance to their customer base. This is a fully remote position, demanding exceptional problem-solving abilities and a deep understanding of technical systems. You will be responsible for troubleshooting complex technical issues, resolving customer inquiries via phone, email, and chat, and providing clear, concise technical guidance. This role involves diagnosing hardware and software problems, identifying root causes, and implementing effective solutions to ensure customer satisfaction. You will also be instrumental in creating and updating support documentation, knowledge base articles, and FAQs to empower users and reduce recurring issues. Collaboration with development and engineering teams to report bugs, suggest product improvements, and ensure timely resolution of escalated issues is a critical component of this role. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a passion for helping customers succeed. You should be adept at explaining technical concepts to non-technical users and managing multiple support tickets simultaneously in a fast-paced environment. This position offers the opportunity to work remotely, contributing significantly to customer success and product enhancement. Your ability to remain calm under pressure and to deliver a consistently high level of service is paramount. You will be a key resource for the support team, mentoring junior specialists and contributing to the overall efficiency and effectiveness of the technical support function. This role is vital in maintaining our client's reputation for outstanding customer service.

Responsibilities:

• Provide Tier 2 and Tier 3 technical support to customers.
• Diagnose and resolve complex hardware and software issues.
• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Document all support interactions and resolutions in the ticketing system.
• Create and maintain technical documentation, knowledge base articles, and FAQs.
• Identify trends in customer issues and report them to development and product teams.
• Escalate unresolved issues to appropriate internal teams.
• Assist in training and mentoring junior support staff.
• Contribute to the continuous improvement of support processes and tools.
• Ensure a high level of customer satisfaction through effective problem resolution.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
• 5+ years of experience in technical support or a similar customer-facing IT role.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking, and common software applications.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Strong diagnostic and troubleshooting skills.
• Excellent written and verbal communication skills.
• Ability to explain technical concepts clearly to diverse audiences.
• Proven ability to manage time effectively and prioritize tasks in a remote setting.

This position is based in **Washington, D.C., US**, but offers a fully remote work environment.

Our client is looking for a highly skilled and motivated Lead Technical Support Specialist to enhance their customer support operations. This hybrid role requires a strategic blend of hands-on technical assistance and team leadership, contributing to exceptional user experiences. The ideal candidate will possess deep technical knowledge, strong problem-solving abilities, and a passion for mentoring and guiding a support team in resolving complex user issues.

Responsibilities:

• Provide advanced technical support to users experiencing hardware, software, and network-related issues across various platforms.
• Diagnose and resolve complex technical problems, escalating issues to appropriate teams when necessary.
• Develop and maintain comprehensive knowledge base articles, troubleshooting guides, and FAQs to empower users and support staff.
• Mentor and train junior technical support specialists, fostering a culture of continuous learning and service excellence.
• Monitor support ticket queues, ensuring timely and effective resolution of issues in accordance with service level agreements (SLAs).
• Identify recurring technical issues and collaborate with relevant departments (e.g., IT, Development) to implement long-term solutions.
• Manage and maintain IT equipment, software licenses, and system configurations.
• Contribute to the evaluation and implementation of new support tools and technologies.
• Develop and deliver technical training sessions to end-users and support staff.
• Ensure all support activities are documented accurately and efficiently.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Expertise in troubleshooting operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Strong understanding of hardware troubleshooting, including PCs, laptops, printers, and mobile devices.
• Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Excellent problem-solving, analytical, and critical thinking skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work effectively in a hybrid environment, balancing on-site collaboration with remote work responsibilities.
• Certifications such as CompTIA A+, Network+, or ITIL are a plus.
• Must be authorized to work in the US.

This role requires a leader who can inspire a team and ensure our client's users receive the highest level of technical assistance. If you are a proactive problem-solver with a talent for leadership, we encourage you to apply. The position is based in Washington, D.C., US .