100 Technical Roles jobs in Willow Grove
Technical Specialist

Posted 5 days ago
Job Viewed
Job Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
**Summary:**
+ The incumbent's primary responsibility is to manage the daily technical and administrative functions of their individual laboratory section(s); ensure compliance with institutional and laboratory policies and procedures; evaluate and recommend technical methods based on clinical and financial parameters; ensure that written and approved technical procedures and documentation are maintained for each determination performed. (HUP - Lab-Med Flow Cytometry - 3400 Spruce Street)
**Responsibilities:**
**Technical Services** :
+ Monitors pre-analytical, analytical and post analytical phases of test systems
+ Periodically reviews the range and types of tests offered to ensure laboratory services remain supportive of advances in laboratory testing systems
+ Keeps abreast of technical development in area of specialization
+ Acts as a resource person for the section's services
+ Maintains technical ability and knowledge required to supervise the performance of any procedure in the section
+ Assists in the formulation and monitoring of a Quality Control/Quality Improvement program
+ Takes responsibility for staff errors
+ As assigned, oversees and resolves test system problems for all assays through instrument troubleshooting, assessing operator performance and monitoring trends in patient data and quality control data to determine proper instrument/method performance
+ As assigned, develops new assays through to validation
+ As assigned, ensures enrollment in appropriate Proficiency Testing programs which meet federal, state, and accrediting agency requirements
+ Manages the entry of results into appropriate database for all proficiency testing results
+ Monitors workflow and workload within the sections and adapts operational plan accordingly in a timely manner
+ Assists clinicians and researchers in utilizing lab services in support of special projects and research protocols
+ Meets with clinical research sponsors/auditors to review lab service support for various clinical trials
+ As assigned, ensures equipment is maintained with appropriate documentation
+ Follows manufacturer's guidelines and routine preventive maintenance schedules for all equipment in the sections
+ Assumes bench responsibilities when required
+ Maintains competency in all technical aspects of the section
+ Able to perform, troubleshoot, and explain each test procedure currently performed in the section
+ Performs teaching functions with residents/fellows, Medical Laboratory Science and other students.
**Regulatory Compliance** :
+ Works with the Division's Quality Assurance manager in functioning as liaison to accrediting / regulatory agencies in preparation for inspections, site visits, documentation of compliance, deficiency corrections, status changes, and licensing renewals
+ Maintains an updated database related to Federal, State, and local government agencies and professional accrediting agencies' regulatory requirements impacting lab operations including: AABB, CMS (Center for Medicare/Medicaid Services), DOH (Appropriate state Dept. of Health), DOH (Bureau of Laboratories), CAP (College of American Pathologists), CLSI (Clinical laboratory Standards Institute), FDA, FACT, TJC (The Joint Commission), OSHA (Occupational Safety and health Act), NRC (Nuclear Regulatory Commission), DEA (Drug Enforcement Agency), DOT (Dept. of Transportation: Shipment of Hazardous Material)
+ Ensures that all quality control, instrument records, test records and other documentation are maintained in a manner which complies with all regulatory requirements
+ Ensures that review of department operating policies and processes are performed within required time limits
+ Monitors and participates in department efforts to maintain a safe working environment through development of safety policies, ongoing surveillance of environment, and work practices
+ Ensures deficiencies noted are corrected.
**Credentials:**
+ Appropriate certification from ASCP (American Society for Clinical Pathology) if available
+ Appropriate Specialist Certification if available
**Education or Equivalent Experience:**
+ Bachelor of Arts or Science degree in Medical Laboratory Science or other biological or chemical science or U.S. equivalent (substantiated by foreign credential evaluation statement) is required.
+ Master of Arts or Science degree in Medical Laboratory Science or other biological or chemical science or U.S. equivalent (substantiated by foreign credential evaluation statement) is preferred.
+ 2+ years Clinical lab experience is required.
+ Additional education and or training in Management or Lab Management is preferred.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 276337
Technical Specialist
Posted 24 days ago
Job Viewed
Job Description
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Technical Specialist Responsibilities:
1. Serve as a technical expert of accessibility features (VoiceOver, TalkBak, Narrator) in WhatsApp for all platforms and a source of information to rest of the WhatsApp Team.
2. Monitor and analyze users' reviews on the respective app stores related to the accessibility topic.
3. Understand specific user pain points, gather supporting data, and influence engineering and product teams on relevant feature changes to improve the overall user experience on accessibility.
4. Will investigate, triage, and report accessibility related issues and requests within WhatsApp on all platforms.
5. Build accessibility test plans for new feature in development, partnering closely with the engineering team as well as product team.
6. Improve the efficiency of the testing and triaging processes.
7. Create and maintain dashboards to generate comprehensive accessibility usage reports of the app, driving empathy and passion for the global user experience.
8. Continually evaluate the organization of support workflows to surface bugs faster to the engineering team.
9. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
10. Requires a Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or related field and one year of work experience in job offered or in an accessibility testing-related occupation
11. Requires one year of experience in each of the following:
12. 1. Serving as Tier 2 or 3 support on smartphone platforms
13. 2. Testing Accessibility features on smartphone platforms
14. 3. Technical support of Android, Windows, or iOS mobile operating systems
15. 4. Analyzing data and defining metrics to drive business decisions
16. 5. Collaborating and working with remote teams across different time zones
17. 6. Providing solutions for accessibility defects based on a thorough understanding of HTML, CSS, JavaScript, and WAI-ARIA
18. 7. Converting legal guidelines into technical and non-technical requirements utilizing accessibility standards and guidelines such as WCAG, Section 508, ADA act, and CVAA
19. 8. Preparing accessibility and training materials and executing training sessions across various teams to explain the importance of accessibility
20. 9. Framing and considering issues within the larger scope and goals of a team, and translating them into actionable insights that have key business impact
21. 10. Analyzing information to identify specific trends/opportunities, recommending appropriate and relevant tactical improvements, and anticipating future business needs
**Public Compensation:**
$150,109/year to $156,114/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
Technical Specialist
Posted 24 days ago
Job Viewed
Job Description
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Technical Specialist Responsibilities:
1. Serve as a technical expert of accessibility features (VoiceOver, TalkBak, Narrator) in WhatsApp for all platforms and a source of information to rest of the WhatsApp Team.
2. Monitor and analyze users' reviews on the respective app stores related to the accessibility topic.
3. Understand specific user pain points, gather supporting data, and influence engineering and product teams on relevant feature changes to improve the overall user experience on accessibility.
4. Will investigate, triage, and report accessibility related issues and requests within WhatsApp on all platforms.
5. Build accessibility test plans for new feature in development, partnering closely with the engineering team as well as product team.
6. Improve the efficiency of the testing and triaging processes.
7. Create and maintain dashboards to generate comprehensive accessibility usage reports of the app, driving empathy and passion for the global user experience.
8. Continually evaluate the organization of support workflows to surface bugs faster to the engineering team.
9. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
10. Requires a Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or related field and one year of work experience in job offered or in an accessibility testing-related occupation
11. Requires one year of experience in each of the following:
12. 1. Serving as Tier 2 or 3 support on smartphone platforms
13. 2. Testing Accessibility features on smartphone platforms
14. 3. Technical support of Android, Windows, or iOS mobile operating systems
15. 4. Analyzing data and defining metrics to drive business decisions
16. 5. Collaborating and working with remote teams across different time zones
17. 6. Providing solutions for accessibility defects based on a thorough understanding of HTML, CSS, JavaScript, and WAI-ARIA
18. 7. Converting legal guidelines into technical and non-technical requirements utilizing accessibility standards and guidelines such as WCAG, Section 508, ADA act, and CVAA
19. 8. Preparing accessibility and training materials and executing training sessions across various teams to explain the importance of accessibility
20. 9. Framing and considering issues within the larger scope and goals of a team, and translating them into actionable insights that have key business impact
21. 10. Analyzing information to identify specific trends/opportunities, recommending appropriate and relevant tactical improvements, and anticipating future business needs
**Public Compensation:**
$150,109/year to $156,114/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at
Accounting Technical Specialist
Posted 11 days ago
Job Viewed
Job Description
The School District of Philadelphia is the cornerstone provider of public education in Philadelphia. For forward-thinking administrators and educators, opportunities abound. Over 131,000 students entrusted to the District arrive at school every day with an extraordinary range of needs and.
Coupa Technical Specialist
Posted 12 days ago
Job Viewed
Job Description
**Job Title: Coupa Technical Specialist - Platform Configuration & Supplier Enablement**
**Position Summary:**
We are seeking a highly skilled and motivatedCoupa Technical Specialistto join our Procurement Systems team. This role will be responsible for thetechnical configuration, optimization, and support of the Coupa platform, with a specialized focus onsupplier enablement and integrations. The ideal candidate will have hands-on experience withcXML integrations, supplier onboarding processes, and end-to-end procurement workflows.
**Key Responsibilities:**
**Platform Configuration & Support**
+ Configure and maintain Coupa modules including Purchasing, Invoicing, Sourcing, Contract Lifecycle Management, and Supplier Management.
+ Manage platform settings, user roles, approval workflows, and custom fields.
+ Collaborate with business stakeholders to gather requirements and implement system enhancements.
+ Monitor system performance and troubleshoot technical issues.
**Supplier Enablement & Integration**
+ Lead supplier onboarding initiatives, ensuring seamless integration into the Coupa platform.
+ Design, implement, and support **cXML-based integrations** for purchase orders, invoices, and catalogs.
+ Coordinate with suppliers and internal teams to test and validate end-to-end cXML transactions.
+ Maintain documentation for integration specifications and onboarding procedures.
**Collaboration & Continuous Improvement**
+ Work closely with Procurement, Finance, and IT teams to align Coupa capabilities with business needs.
+ Provide training and support to end-users and suppliers.
+ Stay current with Coupa product updates and industry leading practices to drive continuous improvement.
**Qualifications:**
**Required:**
+ 3+ years of experience in a technical role supporting Coupa or similar procurement platforms.
+ Strong understanding of **cXML protocols** , supplier integration, and procurement processes.
+ Experience with system configuration, workflow design, and data management in Coupa.
+ Excellent problem-solving skills and attention to detail.
+ Strong communication and interpersonal skills.
+ Ability to work within complex, transformative environments
**Preferred:**
+ Coupa certifications (e.g., Coupa Platform, Supplier Enablement).
+ Familiarity with REST APIs and data transformation tools.
**Why Join Us?**
+ Be part of a dynamic team driving digital transformation in procurement.
+ Work with cutting-edge technology in a collaborative and innovative environment.
+ Competitive salary, benefits, and opportunities for professional growth.
**Benefits**
We offer a competitive range of benefits to support our employees' health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager.
**Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling 1- . We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.**
**An Equal Opportunity Employer.**
**Please note:**
+ _All job offers are subject to pre-employment drug screening and a background check._
+ _Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position._
**Notice to Agencies:** We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.
MS Dynamics Technical Specialist
Posted 2 days ago
Job Viewed
Job Description
**About Cognizant's CIS Practice:**
Cognizant's CIS (Cognizant Infrastructure Services) Practice is a global leader in providing IT infrastructure services. We deliver innovative solutions to optimize and transform IT infrastructure, ensuring business agility and operational efficiency. Our services include cloud computing, data center management, network services, and cybersecurity. We focus on understanding client needs and delivering customized solutions to drive business success.
**In this role, you will:**
+ IT Support for recently implemented Microsoft Dynamics 365 (SaaS) Revenue Cycle Management (RCM) product for Optum Rx Home Infusion.
+ Serve as primary technical point of contact for the application - manage system provisioning, administration, data refresh and maintenance, inclusive for all Dynamics 365 environments.
+ Resolving support tickets, working with business and Ops team in providing solutions to issues raised.
+ System monitoring and raising alerts for unusual performance.
+ Set up war rooms for any P1/P2 issue and coordinating with business, IT and vendor for resolution of the issue.
+ Working with end user in understanding the issue in detail, replicating the issue in lower environment, and updating ticket logs accordingly.
+ Working with business stake holders for requirement gathering of future enhancements and taking part in planning/designing/solutioning sessions with vendor.
**What you'll need to succeed (required skills):**
+ Undergraduate degree or equivalent experience.
+ Prior experience of healthcare and application support preferred.
+ Experience with MSFT Dynamics 365 RCM product (nice to have).
+ Experience with Service now support tool (nice to have).
+ Strong understanding of observability concepts and ITIL processes.
+ Cloud knowledge and experience to perform cloud deployment will be preferred.
+ Understanding of Revenue Cycle Management process is considered an asset.
At Cognizant, we're eager to meet people who believe in our mission and can make an impact in various ways! We strongly encourage you to apply even if you only meet the required skills listed. Consider what transferrable experience and skills make you an outstanding applicant and help us see how you'd be helpful to this role.
**Salary and Other Compensation:**
The annual base salary offered for this role is between $73,000-$86,000. Applications will be accepted until August 25, 2025.
This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.
**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Technical Specialist (Sagemore R088)

Posted 4 days ago
Job Viewed
Job Description
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant ( Application Link
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Technical Specialist (Willowbrook R325)

Posted 4 days ago
Job Viewed
Job Description
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant ( Application Link
Technical Specialist (Willowbrook R325)

Posted 4 days ago
Job Viewed
Job Description
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
# Application Link
Technical Specialist (Sagemore R088)

Posted 4 days ago
Job Viewed
Job Description
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
# Application Link