64 Technical Roles jobs in Willow Grove

**Summary:**
Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.
**Required Skills:**
Technical Specialist Responsibilities:
1. Serve as a technical expert of accessibility features (VoiceOver, TalkBak, Narrator) in WhatsApp for all platforms and a source of information to rest of the WhatsApp Team.
2. Monitor and analyze users' reviews on the respective app stores related to the accessibility topic.
3. Understand specific user pain points, gather supporting data, and influence engineering and product teams on relevant feature changes to improve the overall user experience on accessibility.
4. Will investigate, triage, and report accessibility related issues and requests within WhatsApp on all platforms.
5. Build accessibility test plans for new feature in development, partnering closely with the engineering team as well as product team.
6. Improve the efficiency of the testing and triaging processes.
7. Create and maintain dashboards to generate comprehensive accessibility usage reports of the app, driving empathy and passion for the global user experience.
8. Continually evaluate the organization of support workflows to surface bugs faster to the engineering team.
9. Telecommute from anywhere in the U.S. permitted.
**Minimum Qualifications:**
Minimum Qualifications:
10. Requires a Master's degree (or foreign degree equivalent) in Computer Science, Engineering, Applied Sciences, Mathematics, Physics, or related field and one year of work experience in job offered or in an accessibility testing-related occupation
11. Requires one year of experience in each of the following:
12. 1. Serving as Tier 2 or 3 support on smartphone platforms
13. 2. Testing Accessibility features on smartphone platforms
14. 3. Technical support of Android, Windows, or iOS mobile operating systems
15. 4. Analyzing data and defining metrics to drive business decisions
16. 5. Collaborating and working with remote teams across different time zones
17. 6. Providing solutions for accessibility defects based on a thorough understanding of HTML, CSS, JavaScript, and WAI-ARIA
18. 7. Converting legal guidelines into technical and non-technical requirements utilizing accessibility standards and guidelines such as WCAG, Section 508, ADA act, and CVAA
19. 8. Preparing accessibility and training materials and executing training sessions across various teams to explain the importance of accessibility
20. 9. Framing and considering issues within the larger scope and goals of a team, and translating them into actionable insights that have key business impact
21. 10. Analyzing information to identify specific trends/opportunities, recommending appropriate and relevant tactical improvements, and anticipating future business needs
**Public Compensation:**
$150,109/year to $156,114/year + bonus + equity + benefits
**Industry:** Internet
**Equal Opportunity:**
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

**Description**
**Job Title: Coupa Technical Specialist - Platform Configuration & Supplier Enablement**
**Position Summary:**
We are seeking a highly skilled and motivatedCoupa Technical Specialistto join our Procurement Systems team. This role will be responsible for thetechnical configuration, optimization, and support of the Coupa platform, with a specialized focus onsupplier enablement and integrations. The ideal candidate will have hands-on experience withcXML integrations, supplier onboarding processes, and end-to-end procurement workflows.
**Key Responsibilities:**
**Platform Configuration & Support**
+ Configure and maintain Coupa modules including Purchasing, Invoicing, Sourcing, Contract Lifecycle Management, and Supplier Management.
+ Manage platform settings, user roles, approval workflows, and custom fields.
+ Collaborate with business stakeholders to gather requirements and implement system enhancements.
+ Monitor system performance and troubleshoot technical issues.
**Supplier Enablement & Integration**
+ Lead supplier onboarding initiatives, ensuring seamless integration into the Coupa platform.
+ Design, implement, and support **cXML-based integrations** for purchase orders, invoices, and catalogs.
+ Coordinate with suppliers and internal teams to test and validate end-to-end cXML transactions.
+ Maintain documentation for integration specifications and onboarding procedures.
**Collaboration & Continuous Improvement**
+ Work closely with Procurement, Finance, and IT teams to align Coupa capabilities with business needs.
+ Provide training and support to end-users and suppliers.
+ Stay current with Coupa product updates and industry leading practices to drive continuous improvement.
**Qualifications:**
**Required:**
+ 3+ years of experience in a technical role supporting Coupa or similar procurement platforms.
+ Strong understanding of **cXML protocols** , supplier integration, and procurement processes.
+ Experience with system configuration, workflow design, and data management in Coupa.
+ Excellent problem-solving skills and attention to detail.
+ Strong communication and interpersonal skills.
+ Ability to work within complex, transformative environments
**Preferred:**
+ Coupa certifications (e.g., Coupa Platform, Supplier Enablement).
+ Familiarity with REST APIs and data transformation tools.
**Why Join Us?**
+ Be part of a dynamic team driving digital transformation in procurement.
+ Work with cutting-edge technology in a collaborative and innovative environment.
+ Competitive salary, benefits, and opportunities for professional growth.
**Benefits**
We offer a competitive range of benefits to support our employees' health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager.
**Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling . We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.**
**An Equal Opportunity Employer.**
**Please note:**
+ _All job offers are subject to pre-employment drug screening and a background check._
+ _Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position._
**Notice to Agencies:** We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.

Nevro (A subsidiary of Globus Medical) is a global medical device company . We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.

Position Summary :

Great Customer Experience is one of the keys to Nevro’s success. The Technical Support Specialist is one of the few roles in Nevro that has a direct customer touchpoint to resolve product and therapy questions or issues. This role is critical to ensure that the customer is served as best as we can to ensure that our product and therapy continues to deliver much needed relief to our customers.

The position requires good listening, verbal and written communication skills to accurately present technical information to our non-technical customers. Good organizational and multi-tasking skills is a must to succeed in this high paced environment. Successful candidates will need to have a good technical background with good problem-solving skills. The primary responsibility will be to troubleshoot and resolve active implantable medical devices issues by means of communication with the patients, doctors and field representatives, and simultaneously document the communication in approved system. This job is on-site in Audubon, PA.

Essential Functions :

• Answer phone calls from customers and patients, reply to emails from customers, patients and sales reps and document issues generated from company’s social media sites.
• Provide technical or clinical information to patients, doctors, and our field representatives with appropriate technical information to resolve product or procedural inquiries.
• Responds to situations where the first line of support has failed to resolve customer hardware and software issues.
• Use a combination of procedures and sound judgement to ensure that all inputs from all sources are evaluated for potential product complaints.
• Initiate all complaints in a timely and compliant manner as per process requirements.
• Conduct Good Faith Effort to follow-up on complaints as required.
• Help processing and closing complaints as needed or requested.
• Thoroughly document all information in various systems and ensure that all pertinent data is gather for efficient and thorough processing of product issues.
• Co-ordinate with other departments to help with information and data gathering from patients and customers.
• Documents all contacts via an approved tracking system per internal, FDA and ISO requirements.
• Maintain proper individual and team metrics to monitor and participate in projects to improve existing processes.
• Refine existing procedures or processes to include new knowledge from the field.
• Able to analyze and evaluate technologically complex devices.
• Provide on call coverage after hours routinely.
• Participate in departmental projects as assigned.
• Perform other related duties and responsibilities as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications :

• BS degree in any scientific, technical or medical field
• 1+ years of working experience in a fast-paced customer service environment
• Knowledge of FDA regulations with respect to complaint handling a plus.
• Strong computer skills (hardware, software and networking)
• Basic working knowledge of Microsoft word, outlook and excel.
• Basic knowledge of interacting with ERP or other Database software.
• Needs demonstrated written and verbal communication.
• Experience with class III medical devices preferred.
• Prior experience in complaint handling for medical devices a plus

Physical Demands :

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
• Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus

Description We are looking for a dedicated Technical Support Specialist to join our team in Conshohocken, Pennsylvania. This Contract to permanent position involves supporting a range of IT systems and resources, including laptops, office technology, cloud platforms, and security tools. The ideal candidate will excel in troubleshooting technical issues, managing service tickets, and ensuring smooth operations for both on-site and remote employees.
Responsibilities:
- Provide timely and detail-oriented responses to technical inquiries and requests through platforms such as Jira and Zendesk.
- Coordinate and execute IT setup for new team members, including configuring laptops and other equipment.
- Troubleshoot and resolve issues related to laptops, monitors, printers, and other office technology, escalating complex cases as needed.
- Manage and prioritize service tickets effectively using tools like Zendesk and Jira.
- Support meetings and remote collaboration by configuring tools such as Zoom and Microsoft Teams.
- Maintain a consistent on-site presence, adhering to assigned schedules and shift expectations.
- Participate in technical projects, ensuring alignment of resources and objectives.
- Be available for overtime during weekdays and weekends to address critical business needs.
- Ensure adherence to IT security protocols and contribute to the maintenance of cloud systems.
- Perform additional duties as required to support operational goals. Requirements - Minimum of three years of experience in technical support or a related field.
- High school diploma or equivalent; additional education or certifications like CompTIA A+, Network+, or similar are preferred.
- Proficiency in troubleshooting and administering cloud services and Office 365 applications.
- Strong knowledge of Windows 10 and 11 operating systems.
- Familiarity with Active Directory, firewalls, networks, and Wi-Fi systems.
- Exceptional communication skills, both written and verbal, with a focus on customer service.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Strong technical writing skills and attention to detail. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Nevro (A subsidiary of Globus Medical) is a global medical device company . We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.

Position Summary:

Great Customer Experience is one of the keys to Nevro’s success. The Technical Support Specialist is one of the few roles in Nevro that has a direct customer touchpoint to resolve product and therapy questions or issues. This role is critical to ensure that the customer is served as best as we can to ensure that our product and therapy continues to deliver much needed relief to our customers.

The position requires good listening, verbal and written communication skills to accurately present technical information to our non-technical customers. Good organizational and multi-tasking skills is a must to succeed in this high paced environment. Successful candidates will need to have a good technical background with good problem-solving skills. The primary responsibility will be to troubleshoot and resolve active implantable medical devices issues by means of communication with the patients, doctors and field representatives, and simultaneously document the communication in approved system. This job is on-site in Audubon, PA.

Essential Functions:

• Answer phone calls from customers and patients, reply to emails from customers, patients and sales reps and document issues generated from company’s social media sites.
• Provide technical or clinical information to patients, doctors, and our field representatives with appropriate technical information to resolve product or procedural inquiries.
• Responds to situations where the first line of support has failed to resolve customer hardware and software issues.
• Use a combination of procedures and sound judgement to ensure that all inputs from all sources are evaluated for potential product complaints.
• Initiate all complaints in a timely and compliant manner as per process requirements.
• Conduct Good Faith Effort to follow-up on complaints as required.
• Help processing and closing complaints as needed or requested.
• Thoroughly document all information in various systems and ensure that all pertinent data is gather for efficient and thorough processing of product issues.
• Co-ordinate with other departments to help with information and data gathering from patients and customers.
• Documents all contacts via an approved tracking system per internal, FDA and ISO requirements.
• Maintain proper individual and team metrics to monitor and participate in projects to improve existing processes.
• Refine existing procedures or processes to include new knowledge from the field.
• Able to analyze and evaluate technologically complex devices.
• Provide on call coverage after hours routinely.
• Participate in departmental projects as assigned.
• Perform other related duties and responsibilities as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:

• BS degree in any scientific, technical or medical field
• 1+ years of working experience in a fast-paced customer service environment
• Knowledge of FDA regulations with respect to complaint handling a plus.
• Strong computer skills (hardware, software and networking)
• Basic working knowledge of Microsoft word, outlook and excel.
• Basic knowledge of interacting with ERP or other Database software.
• Needs demonstrated written and verbal communication.
• Experience with class III medical devices preferred.
• Prior experience in complaint handling for medical devices a plus

Physical Demands:

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
• Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus

Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their fully remote team. In this critical role, you will provide advanced technical assistance and troubleshooting for a wide range of software and hardware issues, ensuring a seamless experience for our valued customers. You will be the front line of support for complex technical challenges, escalating issues when necessary and contributing to the overall improvement of our support processes and documentation.

The ideal candidate possesses a deep understanding of IT systems, operating systems, networking principles, and common software applications. You should have a proven track record of resolving challenging technical problems, excellent communication skills, and a genuine passion for helping others. As part of a remote-first environment, you will need to be highly organized, self-motivated, and proficient in using remote support tools and collaboration platforms. Your ability to diagnose issues quickly, provide clear explanations, and maintain a high level of customer satisfaction will be paramount. You will play a key role in ensuring our customers receive timely and effective technical solutions.

Responsibilities:

• Provide expert-level technical support and troubleshooting for software, hardware, and network issues via phone, email, and chat.
• Diagnose and resolve complex technical problems efficiently and effectively.
• Escalate unresolved issues to appropriate internal teams (e.g., Tier 2/3 support, development) with detailed documentation.
• Document troubleshooting steps, solutions, and customer interactions accurately in the ticketing system.
• Contribute to the development and maintenance of a comprehensive knowledge base and support documentation.
• Assist in the training and mentoring of junior support staff.
• Identify trends in support requests and provide feedback to product development and engineering teams for product improvement.
• Ensure customer satisfaction by providing timely, professional, and empathetic support.
• Maintain a deep understanding of the company's products and services.
• Participate in after-hours support rotation as needed.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in technical support or a related IT role.
• Proven expertise in troubleshooting operating systems (Windows, macOS), network connectivity, and common business applications.
• Strong understanding of hardware components, peripherals, and mobile devices.
• Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management).
• Excellent analytical, problem-solving, and critical-thinking skills.
• Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage time effectively in a remote work setting.
• Customer-centric mindset with a passion for delivering exceptional service.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.

If you are a technically proficient problem-solver passionate about customer success, apply today!

Our client is looking for a Senior Technical Support Specialist to provide advanced, remote-first technical assistance to their diverse customer base. This role is essential for troubleshooting complex software and hardware issues, guiding users through intricate problem-solving steps, and ensuring a seamless user experience. You will be at the forefront of our client's support operations, acting as a key resource for both end-users and the junior support team. Your expertise will be critical in maintaining high levels of customer satisfaction and operational efficiency.

Responsibilities:

• Provide advanced technical support for hardware, software, and network issues via phone, email, and chat.
• Troubleshoot and diagnose complex technical problems, developing effective and timely solutions.
• Guide end-users through step-by-step solutions for technical issues, ensuring clear and understandable communication.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) with detailed documentation.
• Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Train and mentor junior support staff on best practices, product knowledge, and troubleshooting techniques.
• Monitor support ticket queues and ensure all issues are addressed within established SLAs.
• Identify recurring issues and trends, providing feedback to product and engineering teams for potential improvements.
• Contribute to the development and refinement of support processes and tools.
• Participate in on-call rotations to provide 24/7 support as needed.
• Conduct root cause analysis for critical incidents.

Qualifications:

• Minimum of 4 years of experience in a technical support or helpdesk role, with at least 2 years in a senior capacity.
• Extensive knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Proven ability to troubleshoot and resolve complex hardware and software issues.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced, remote environment.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are highly desirable.
• Experience in a SaaS environment is a plus.

This role offers a fantastic opportunity to be a leader in remote technical support, directly impacting customer success and product quality. You will be part of a dynamic team that values collaboration and continuous improvement, working from the convenience of your home office. Our client is committed to providing the resources and support necessary for you to excel in this challenging and rewarding position. The impact you can make on user experience and technical resolution is substantial, offering a clear path for career advancement within a growing industry.

Nevro (A subsidiary of Globus Medical) is a global medical device company . We are focused on delivering comprehensive, life-changing solutions that continue to set the standard for enduring patient outcomes in chronic pain treatment. The company started with a simple mission to help more patients suffering from debilitating pain and developed its proprietary 10 kHz Therapy, an evidence-based, non-pharmacologic innovation that has impacted the lives of more than 100,000 patients globally.

Position Summary :

Great Customer Experience is one of the keys to Nevros success. The Technical Support Specialist is one of the few roles in Nevro that has a direct customer touchpoint to resolve product and therapy questions or issues. This role is critical to ensure that the customer is served as best as we can to ensure that our product and therapy continues to deliver much needed relief to our customers.

The position requires good listening, verbal and written communication skills to accurately present technical information to our non-technical customers. Good organizational and multi-tasking skills is a must to succeed in this high paced environment. Successful candidates will need to have a good technical background with good problem-solving skills. The primary responsibility will be to troubleshoot and resolve active implantable medical devices issues by means of communication with the patients, doctors and field representatives, and simultaneously document the communication in approved system. This job is on-site in Audubon, PA.

Essential Functions :

• Answer phone calls from customers and patients, reply to emails from customers, patients and sales reps and document issues generated from companys social media sites.
• Provide technical or clinical information to patients, doctors, and our field representatives with appropriate technical information to resolve product or procedural inquiries.
• Responds to situations where the first line of support has failed to resolve customer hardware and software issues.
• Use a combination of procedures and sound judgement to ensure that all inputs from all sources are evaluated for potential product complaints.
• Initiate all complaints in a timely and compliant manner as per process requirements.
• Conduct Good Faith Effort to follow-up on complaints as required.
• Help processing and closing complaints as needed or requested.
• Thoroughly document all information in various systems and ensure that all pertinent data is gather for efficient and thorough processing of product issues.
• Co-ordinate with other departments to help with information and data gathering from patients and customers.
• Documents all contacts via an approved tracking system per internal, FDA and ISO requirements.
• Maintain proper individual and team metrics to monitor and participate in projects to improve existing processes.
• Refine existing procedures or processes to include new knowledge from the field.
• Able to analyze and evaluate technologically complex devices.
• Provide on call coverage after hours routinely.
• Participate in departmental projects as assigned.
• Perform other related duties and responsibilities as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications :

• BS degree in any scientific, technical or medical field
• 1+ years of working experience in a fast-paced customer service environment
• Knowledge of FDA regulations with respect to complaint handling a plus.
• Strong computer skills (hardware, software and networking)
• Basic working knowledge of Microsoft word, outlook and excel.
• Basic knowledge of interacting with ERP or other Database software.
• Needs demonstrated written and verbal communication.
• Experience with class III medical devices preferred.
• Prior experience in complaint handling for medical devices a plus

Physical Demands :

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl
• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds
• Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus

UKG Pro WFM Technical Specialist Master
Are you passionate about delivering goals to your client that go above and beyond their expectations? The Deloitte HR Strategy and Technology practice is a $650M+ offering, with over 2,000 consulting practitioners, and is part of a $B+ Human Capital team. Our practice encompasses several offerings, including UKG, which is one of the fastest growing in our portfolio.
Working with our Global Payroll and Workforce Management Team means you will be working with UKG's #1 Global System Integrator who had growth of over 35% in 2024. Our commitment to UKG's platforms is demonstrated in over 150 successful implementations, including some of the largest UKG implementations to date.
Human Capital
Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.
The Team
Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.
Recruiting for this role ends on 12/31/25
Work you'll do:
As a UKG Pro WFM Technical Specialist, you should expect to be involved in the following:
+ Collaborate with stakeholders, including business analysts, project managers, and end-users, to understand business objectives and translate those goals into technical specifications that ensure scalability, performance, and security.
+ Build technical designs for software applications that incorporate architecture patterns, frameworks, data models, application components, and system integrations.
+ Define the architecture strategy and development roadmap to align with the organization's business goals and technology strategy.
+ Evaluate and select appropriate technologies, platforms, and tools for application development that may or may not be part of the UKG ecosystem.
+ Recommend technologies and tools that align with the application's requirements, based on factors such as performance, scalability, and maintainability.
+ Integrate applications to run smoothly with backend tools, such as cloud storage or application program interfaces (APIs).
Required Qualifications:
+ Bachelor's Degree or equivalent experience
+ 6+ years of experience actively working with HR and WFM functions and processes, demonstrating strong problem solving and troubleshooting skills
+ 6 years of experience with UKG Technical Architecture, and familiarity with the Boomi integration layer and UKG's net-new platform technologies (LLM, FLEX, Bryte).
+ 6+ years of experience working with Global Fortune 500 firms.
+ 6+ years of experience leading technical teams in the full lifecycle of a WFM project or workstream including Business Analysis, Functional Specification, System Configuration, Design, Testing
+ 6+ years of experience in leading requirements gathering workshops or facilitating meetings.
+ Ability to travel up to 50%, on average, based on the work you do and the clients and industries/sectors you serve
+ Limited immigration sponsorship may be available
Preferred Qualifications:
+ 6+ years of external Consulting Experience
+ 6+ years of experience in other HRIS Implementations
+ 6+ years of experience with UKG's technology stack and embedded next gen technologies (UKG Bryte, Flex, UDES and Google LLM)
+ Proficient in Microsoft Excel, Visio and PowerPoint, with at least 2 years' experience creating advanced Excel models (e.g., pivot tables, VLOOKUP, data analysis) and developing client-ready PowerPoint presentations for executive-level audiences.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 130,800 to 241,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Possible Locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Costa Mesa, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Hartford, Hermitage, Houston, Huntsville, Indianapolis, Jacksonville, Jericho, Jersey City, Kansas City, Las Vegas, Los Angeles, Louisville, McLean, Memphis, Miami, Midland, Minneapolis, Morristown, Nashville, New Orleans, New York, Philadelphia, Pittsburgh, Portland, Princeton, Raleigh, Richmond, Rochester, San Antonio, San Diego, San Francisco, San Jose, Seattle, St. Louis, Stamford, Tallahassee, Tampa, Tempe, Tulsa, Washington DC
Information for applicants with a need for accommodation:
more information about Human Capital, visit our landing page at: qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.