11,738 Technical Service jobs in the United States

• Review Technician reports daily for accuracy, appropriate detail, and completion.
• Prepare and send work orders daily to facilitate electronic entry of data.

• Prepare and send work orders for processing weekly payroll time reports.
• Open and close work orders as directed.
• Electronically update the Open Work Order Report daily.
• Prepare and make available a daily work order report for technician reference.
• Be able to issue and process expense purchase orders for service department if needed.
• Do yard inspections for equipment and clean up.
• Manage the service truck inspections and crane inspections and keep appropriate files on each.
• Assist in handling incoming customer calls to service department, take messages and gather information from customer.
• Assist in giving information to customer about status of their equipment as needed.
• Assist Service Manager in scheduling & dispatching jobs for technicians if needed under managers direction.
• Assist technicians or Service Manager in gathering information as needed to scope a pending job. (This would include being fluent in utilizing manufacturer and in-house electronic information tools such as Komatsu extranet, Komtrax, Campaigns, Mystuff, etc.)
• Capable of entering data to create a repair estimate for jobs & PMs.
• Capable of obtaining technical information via computer and telephone from manufacturer provided sources.
• Perform any & all duties in the Rental area when there is no rental person assigned or in their absence.
• Work with technicians on parts they need & keep part bins clean & up to date, to include checking on parts on backorder.
• Assist in keeping up with shop tools & their condition.
• Assist in communication of backordered parts information between parts department, service department and rental department.
• Perform any or all other duties that are needed for the service department & branch as directed by the Service Manager.

• High School Diploma or Equivalent, college coursework is a plus
• Must have 2 or more years experience in the Heavy Equipment Industry or comparable.
• Must have good written and oral communication skills.
• Proficient with a computer, including the use of Microsoft programs (Word, Excel, PowerPoint, etc.) and diagnostic use using manufacturer provided programs.
• Must have a good working knowledge of equipment operations and mechanical functions.
• Capable of working with limited supervision / self-starter.
• Must be capable of dealing with the various personalities and skill set levels of technicians, other employees and customers. Good organizational skills.
• Must be a team player, comfortable in a group setting.
• Ability and initiative for continuous learning.
• Assist in problem solver if needed or directed.
• Capable of initiating follow-up.
• Maintain excellent customer relations.
• Must successfully pass background, drug screen, and physical

• Must have diagnosing and repairing construction equipment, as well as demonstrated knowledge and understanding of mechanical, electrical, and hydraulic systems and components used in construction, material handling and/or crane equipment.
• Deliver service support to our dealers and end-users as part of our call center or online via Sales Force.
• Record, update, maintain and close cases in Sales Force, documenting dealer and customer inquiries.
• Interact with Sany authorized dealers and customers to provide and process information in response to inquiries, concerns, and requests about machine repairs, diagnostics and maintenance.
• Gather requirements needed to ensure request is properly qualified prior to diagnosis assistance given.
• Research required information using the internet, SAP system, SIS parts information system, along with other CRM systems.
• Identify and escalate priority issues per dealer or customer needs.
• Independently resolve problems, involving manager and other departments as appropriate
• Offer alternative solutions where appropriate with the objective of increasing dealer and customer satisfaction and their business.
• Follow up on pending cases and requests with dealers and customers on a regular and scheduled basis.
• Stay current with and actively help develop and improve IT systems, procedures and processes.
• Review assigned service manuals and other technical publications to ensure that they are correct and meet market requirements.
• Will need to be able to work on machines and utilize machines on site to help diagnose and work with technicians via electronic communication and phone calls.

• Ability to work in shop or field environments, including construction and industrial equipment sites.
• Must be able to stand, walk, bend, and climb in and around heavy equipment
• Ability to lift and carry parts, tools, or materials up to 50 pounds.
• Use of hands for detailed work involving tools, diagnostic equipment, and technical components.
• Must be comfortable working in outdoor or non-climate-controlled environments.
• Must wear appropriate personal protective equipment (PPE) when on-site.

• Outstanding phone etiquette, fluent in verbal and written English, with the ability to speak and write clearly and accurately.
• Knowledge of heavy equipment of Sany or other similar brands.
• Demonstrated experience and history of providing outstanding customer service
• Demonstrated knowledge and understanding of mechanical, electrical, and hydraulic systems and components used in construction, material handling and/or crane equipment.
• Proficient in the use of Microsoft Office programs.
• Ability to identify parts, systems, and components reliably and correctly in parts and service repair manuals and diagrams and ability to understand, apply, and interpret technical specifications.
• Strong communication, presentation skills and teamwork skills with the ability to build trust and credibility.
• Demonstrate a high degree of creativity and mature judgement in anticipating and solving non-reoccurring, unprecedented problems. Have a Root Cause/Countermeasure approach to problem solving (analytical vs. intuitive).
• High energy with a sense of urgency, resiliency, and self-confidence.

• Technical certificates
• Minimum of 5 years' experience in heavy construction, industrial or agricultural equipment industry.

• providing product/ technical information support
• resolving product-related problems by providing product and service information, resolving reagents and instrumentation problems
• maintaining and providing supporting documentation or additional technical training
• managing the IVD instruments by coordinating the tracking activities.

• Management of customer requests and complaints relating to the platforms (registration, resolution)
• Organization of training courses and demonstrations for sales teams, end users, and distribution partners
• Collaboration with the QA / RA functions for matters relating to the EC regulations and extra-EC registrations, including mandatory post-sales supervision according to the IVD/pharma Regulations and Good Distribution Practices (GDP), as required by current legislation
• Collaborating with the RA / QA functions for the maintenance of the Quality Management System and the ISO13485 certificate
• Develop project plans and manage cross-functional activity to ensure the timely preparation and completion of projects/programs.
• Maintain open communication throughout the organization, especially regarding cross-site and cross-business unit efforts.
• Collaborate with the Technical Service Manager and the other team members to prepare training and resource manuals by identifying the purpose, assembling, and composing information.
• Provide Technical and Scientific support to the Tender Office in Italy
• Organize scientific events and training in the territory.
• Collaborate with the Technical Service Manager and the team members to resolve product or service problems by recording and clarifying the customer's complaints and inquiries; determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution.
• Provide support for the management of distributed products, such as BÜHLMANN, SCHEBO, etc

• Master's degree in Biology, Biotechnology, Pharmacy, Chemistry, or Chemistry and pharmaceutical technologies (CTF) or Industrial Chemistry.
• Italian NATIVE / English GOOD
• Current residence in the vicinity of the office (<30 Km). The position is office-based, NOT remote

Tradebe is a group of industrial businesses with the commitment of creating a more sustainable planet and making significant contributions to human wellbeing. In the US, we are leaders focused on recycling and circular economy, managing all different environmental liabilities in a sustainable way.

Take the next step in your environmental services career! This is a home-based role with 50-60% day-trip travel and approximately one overnight every other week to customer sites and Tradebe facilities in and around Kansas City, KS, St. Louis, MO, and Minnesota. Candidates must live or be willing to relocate to Kansas City, KS, or Urbandale, IA, and have at least one year of hazardous waste labpacking experience.

What will you do? Make an impact! Put your lab pack expertise to work in a role that blends technical knowledge with customer engagement and business development. As a Technical Service Specialist, you'll serve as the go-to resource for lab pack services, partnering with sales, operations, and third-party vendors to scope jobs, build quotes, and deliver seamless service to clients. This is a great opportunity for individuals with field experience who enjoy a mix of autonomy, customer interaction, and problem-solving.

Key Job Responsibilities:

• Act as the technical expert supporting sales and operations with lab pack opportunities
• Visit customer sites to scope jobs and develop quotes in collaboration with vendors and clients
• Support account managers in business development and customer retention
• Create job strategies that maximize pricing and profitability
• Communicate job needs to operations and ensure all required documentation is in place
• Track customer interactions and opportunities using internal sales tools
• Other duties as assigned

Do you have what it takes?

• High School Diploma or equivalent required; Bachelors degree in Environmental Science, Chemistry, or Biology preferred
• At least one year of hands-on lab packing experience
• Previous experience in the environmental services industry preferred
• Strong understanding of environmental regulations and compliance
• Excellent communication, relationship-building, and problem-solving skills
• Must be able to obtain 40-hour OSHA HAZWOPER certification within 30 days of hire
• Valid drivers license and ability to travel regionally (approximately 25%)
• Able to wear a full-face respirator and pass required pre-employment screenings

Why Tradebe is Right for You:

• Competitive pay and benefits
• Student loan repayment assistance
• Generous vacation and sick plans
• Medical (including telehealth), dental and vision
• 401k Retirement match
• Flexible spending accounts (FSA)
• Health savings accounts (HSA)
• Agency paid, basic life and AD&D insurance
• Career ladders, professional development, and promotion opportunities
• Leadership opportunities
• Great work environment and culture
• And more!

Tradebe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

Nearest Major Market: Kansas City

Technical Service Scientist The Ingredient Technical Sales Representative will serve as a vital bridge between the company’s technical capabilities and our customers’ needs. This role is responsible for driving sales growth by translating technical product knowledge into value-based solutions for customers. This includes supporting sales efforts through technical presentations, product demonstrations, and collaboration with executive leadership, Plant Operations, and cross-functional teams. The ideal candidate is a technically-minded communicator with experience in food ingredients and a passion for innovation. Essential Duties and Key Responsibilities: Act as the technical liaison between R&D, Sales, and prospective and current customers. Communicate ingredient functionality, performance, and benefits to a variety of audiences including customers, senior leadership, and operations teams. Lead and support technical presentations and product demonstrations for customers and at industry events. Collaborate with the R&D team to understand and apply technical data, formulation performance, and product specifications in customer-facing engagements. Identify and assess customer needs, propose ingredient solutions, and support application development. Partner with Operations and Manufacturing teams to ensure customer requirements are met through scale-up, production trials, and commercialization. Maintain strong knowledge of industry trends, competitive landscape, and regulatory considerations. Support the development of technical sales materials, including product sheets, usage guidelines, and training content. Provide ongoing customer support and troubleshoot technical issues as they arise. Collaborate cross-functionally to ensure alignment of commercial strategy with technical capabilities. **If you’d like to hear more about this opportunity and others we are currently working on, please contact Jeff Fee at JO: 133.25JF #LI-JF1 Salary $110,000 - $140,000 Benefits available

• Provide Tier I, II, and III technical support via phone and on-site assistance for the entire BEA product line.
• Respond to technical support calls within scheduled timeframes.
• Log all support interactions in the CRM system for tracking, reference, training, and quality control purposes.
• Attend OEM-focused technical training seminars, document key takeaways, and retrain internal teams.

• Conduct on-site and remote technical training for internal and external customers.
• Develop and lead technical training sessions for:
  • Internal teams (technical and sales).
  • External partners, including Sensor Certification Training and customer-focused webinars.
• Ensure AAADM training is delivered, and technicians are certified in compliance with current ANSI standards.

• Assist engineering with in-house lab and field testing of products.
• Perform and document competitive product testing as needed.
• Maintain and update the wiring diagram database, including the creation of new diagrams.

• Provide on-site installation support when necessary.
• Submit Trip/Customer Visit Follow-up Reports (BTR/TTR) after each customer interaction.
• Stay up to date with local and international industry standards.
• Obtain and maintain AAADM Inspector certification.

• Contribute to continuous process improvement and knowledge sharing.
• Perform additional duties as assigned by the Manager.

• Associate's degree in electronics (preferred) or 2-3 years of relevant experience.
• Strong electro-mechanical aptitude.
• Excellent verbal and written communication skills.
• Required travel up to 50%.
• Exceptional presentation and training skills.
• Ability to read, interpret, and create wiring diagrams.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our productsincluding mobile elevating work platforms, telehandlers, utility vehicles and accessoriescan be found all over the world.

JLG is seeking an experienced and highly skilled Technical Service/Support Specialist to join our dynamic team. At JLG, we are dedicated to delivering cutting-edge equipment solutions that drive efficiency and productivity for our clients worldwide. The ideal candidate will possess exceptional technical troubleshooting abilities, strong communication skills, and a passion for providing top-tier support to our customers. This role involves diagnosing and resolving technical issues, providing detailed product support, managing knowledge bases, and collaborating with cross-functional teams to ensure customer satisfaction and product efficiency.

YOUR IMPACT

• Respond promptly and professionally to customer inquiries via phone, email, and chat.

• Provide technical assistance and support for incoming queries and issues related to equipment.

• Diagnose and troubleshoot complex equipment problems, ensuring timely and effective resolution.

• Document all customer interactions and technical issues in the customer relationship management (CRM) system.

• Support one model family within the AWP, TMH, or Scissor model families

• Conduct detailed diagnostics and problem solving for mechanical, electrical, hydraulic, pneumatic and software issues on equipment.

• Utilize technical documentation and resources to provide accurate solutions and guidance.

• Escalate unresolved issues to internal teams and/or management for guidance.

• Follow up with customers to ensure issues are fully resolved to the customers satisfaction.

• Utilize current knowledge articles for resolving customer issues.

• Communicate knowledge article usage to the customer base.

• Communicate with the knowledge writer and or Technical team if inaccuracies are found.

• Communicate with the knowledge writer team for opportunities pertaining to new material not currently documented.

• Stay current with product development, industry trends, and best practices for product support.

• Participate in ongoing training to maintain high levels of product knowledge and support skills.

• Work closely with customer support to communicate customer feedback and technical issues.

• Provide input on product improvements based on customer feedback and trends

MINIMUM QUALIFICATIONS

• High School Diploma or its equivalent

• Minimum of 1 year of experience in technical support, preferably within the equipment manufacturing industry.

• Strong technical troubleshooting and problem-solving skills.

• Excellent verbal and written communication skills.

• Proficiency in using CRM software and technical support tools.

• Ability to explain complex technical information clearly and concisely.

• Strong organizational skills and attention to detail.

• Proficiency in data analysis and knowledge management systems.

STANDOUT QUALIFICATIONS

• Bachelors degree in Engineering, Specialized Technology, or a related technical field.

• Customer-focused with a commitment to providing exceptional service.

• Ability to work independently and as part of a team.

• Adaptable and able to thrive in a fast-paced, dynamic environment.

• Strong interpersonal and communication skills.

• Experience with diagnostic tools and software related to equipment troubleshooting.

• Knowledge of mechanical, electrical, and software systems used in equipment manufacturing.

• Ability to travel domestically as needed.

• Commitment to continuous learning and professional development.

WHY JLG, AN OSHKOSH COMPANY?

Moving the future forward is our priority and this includes your future. We encourage professional development and champion our employees success through various skills and training opportunities. Named one of the Worlds Most Ethical Companies by Ethisphere Institute for six consecutive years, everything we do at Oshkosh is guided by our core values and the 15k+ team members around the world who embody them.

We put people first. We do the right thing. We persevere. We are better together.

Pay Range:

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.

Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at

Oshkosh Corporation is a merit-based Equal Opportunity Employer.Job opportunities are open for application to all qualified individuals and selection decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.

• Create accurate technical documents as required by internal programs as well as per customer request on timely manner.
• Maintain technical documents for updates, revisions, and regulatory requirements. Maintain vendor management program.
• Provide technical support to the clients and internal Sales/Customer Service departments.
• Create official communication to our clients in form of business letters.
• Investigate specific technical information as required for documents or per requests.
• Organize and maintain both electronic and hard copy raw data. Keep up to date with current industry news and upcoming new regulations.
• Data entry. Conform to established internal food safety programs such as GMP, FSMA, Allergen, Glass/Brittle Plastic, and Food Defense program.

• B.S. in Food Science/Chemistry or related field.
• Familiarity with FDA (21 CFR) and USDA Regulations.
• Working knowledge of Word and Excel.