10,358 Technical Services jobs in the United States
Technical Services Support Supervisor
Posted 2 days ago
Job Viewed
Job Description
Classified - Position - IT Positions
Job Number
Start Date
Open Date 08/21/2025
Closing Date 09/05/2025
GENERAL RESPONSIBILITIES
Under the direction of a designated coordinator, this position is responsible for providing leadership and daily supervision to a team of technical staff members responsible for providing best in class technical support and meeting all necessary Department of Technology in compliance with the department's objectives, standards, and Service Level Agreements (SLA).
ESSENTIAL TASKS
(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)
- Coordinate workflow and assign work to ensure completion in a timely manner and/or to meet service levels.
- Manage team's case queue to ensure SLA compliance and assign resources as appropriate.
- Interact with users to provide the best-in-class service.
- Manage multiple projects and priorities simultaneously.
- Interact with vendors to address and resolve support issues.
- Ensure adequate staffing levels to cover work requests while balancing on-site responsibilities, special projects, and other operational needs.
- Develop and facilitate training for end users on systems, applications, and technical processes.
- Identify training and coaching opportunities and communicate them as appropriate.
- Provide training, daily supervision and guidance to team to complete ongoing projects and tasks.
- Provide input into annual evaluations of assigned team members.
- Work collaboratively with other DOT teams as needed to enhance end-user support.
- Perform related work as required.
Field Services Team Member
- Administer and troubleshoot enterprise directory services, endpoint management policies and software deployment processes.
- Develop, document and enforce standard operating procedures and contribute to continuous improvement.
- Maintain and improve the Field Services team's knowledge base documentation to ensure accuracy.
- Provide hiring support, training and mentoring for Technology Support Technicians.
- Manage and optimize the enterprise print management system for division.
- Oversee and coordinate large-scale endpoint provisioning projects to ensure efficient deployment and management.
- Responsible for research and development projects on new software, hardware and configurations.
- Confirm completion and compliance of hardware repair team members' training to ensure certification according to certified self-maintainer guidelines.
- Confirm completion and compliance of asset management team members for certification in equipment used in daily tasks.
- Serve as point-of-contact for self-maintainer general questions, ask specifics when reviewing financial statements for trade and warranty repairs.
- Work collaboratively with DOT office associate to ensure any team invoices are paid in a timely manner
- Oversee the purchase of consumable parts inventory.
- Work collaboratively with appropriate staff to review repair part compatibility and availability through various suppliers or vendors.
- Work collaboratively with appropriate staff to lead the review of Non-Standard Hardware Requests.
- Conduct warranty repair work utilizing manufacturer specific diagnostic programs and submit and maintain manufacturer warranty claim documentation.
- Maintain manufacturer certification.
- Monitor manufacturer product bulletins for product recalls and updates.
- Assist with documenting troubleshooting guidance, processes, and procedures for daily workflows and best practices.
- Oversee asset management needs for 1:1 instructional program and support the administrative asset management program.
- Work with asset management team members to ensure data reported from the asset management application is reviewed for quality assurance.
- Work with asset managers as needed to ensure the data is verified for accuracy.
- Document processes and procedures and conduct training for the technology asset management system.
- Test new hardware for approval and adoption by the division.
- Manage computer hardware repair and parts.
- Disable and move devices in Google Admin Console for 1:1 oversight.
- Work collaboratively with other DOT teams as needed.
Must have a thorough knowledge of the operation, uses and capabilities of computer equipment; methods and techniques used to maintain and repair computer equipment; hazards of the work and of necessary safety precautions; and service desk applications. Must have the ability to understand and carry out written and oral instructions; read and understand technical manuals and work from sketches, drawings and diagrams; ability to establish and maintain effective working relationships with colleagues, associates, team members, and vendors. Must possess excellent written and oral communication, organizational, customer service, problem-solving and analytical skills. Demonstrated ability to be flexible and adaptive to internal processes and changes, delays, or unexpected events. Demonstrated ability to effectively manage multiple priorities simultaneously and meet critical deadlines in a fast-paced environment. Must be proficient in the use of Microsoft and Google enterprise applications, local area networking and Active Directory account/rights maintenance, hardware repair for desktops, laptops, printers, and other electronic equipment.
EDUCATION AND EXPERIENCE
Required: An associate's degree in computer science, information science, management information systems, business administration, or a related field, with three (3) years of hands-on technical experience in Information Technology, including work with hardware, operating systems, and client-server applications in an enterprise-wide distributed computing environment. Expert-level knowledge of Windows, iOS, and Google client operating systems as well as troubleshooting and maintaining PC, laptop, and tablet hardware; or a high school diploma/GED and (5) five years of work experience in the referenced areas. In addition, a minimum of two years of supervisory experience leading an IT technical team is required.
Preferred: Bachelor's degree in information technology field. Relevant industry certifications such as MCSA (Microsoft Certified Solutions Associate) MTA (Microsoft Technology Associate), CompTIA Network+, Security +, A+, and ITIL Foundation Certificate in IT Service Management, Google Apps Certified). Administrator and ITIL Foundation Certificate in IT Service Management or equivalent certifications.
PHYSICAL REQUIREMENTS
Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see, read, talk, hear, handle or feel objects and controls. Frequent sitting, walking, bending, stooping, crouching, kneeling, grasping, fingering, repetitive motion, reaching, and driving. Occasional standing, climbing, and crawling. Work involves moderate exposure to unusual elements such as dirt, fumes, gases, unpleasant odors, hazards such as moving vehicles, electric current, moving mechanical parts, etc. and/or loud noises. Ability to lift up to 50 pounds frequently. Requires timely and regular adherence to established work schedules.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
SPECIAL REQUIREMENTS
- Possession of a valid driver's license.
- Regular and reliable attendance is an essential function of this position.
- Occasional travel while responding onsite at a Virginia Beach City Public School (VBCPS) facility as assigned.
HOW TO APPLY
External Applicants: If you are interested in applying for this position, you must create an account. Please select "Login and Apply" from the bottom of this posting. After creating an account, please login, complete the online application, and apply for this job.
Eligible Internal Applicants: Follow these instructions to complete a transfer application. After creating an account, please complete the application and apply for this job.
Reports To Director of Technology
Full Time or Part Time? Full Time
Job Posting Link
Salary Range: From/To
Salary range: $67,640-$98,664
Salary will be based on job-related creditable years of full-time, verified work experience. Entry-level salary will be awarded at the time of hire. Upon the return of employment verification forms from the candidate's current and previous employers, the salary will be adjusted if creditable full-time experience is confirmed.
VBCPS offers a full range of benefits including health insurance, paid life insurance, paid sick/annual leave, tuition reimbursement, professional development and membership in the Virginia Retirement System.
Unified Experience Based Step Pay Scale: U18
FTE 1.000
Start Date 2025-2026 School Yr
Additional Job Information
All applicants, both internal and external, must attach a current detailed resume to your electronic application.
Technical Services & Support Specialist
Posted 14 days ago
Job Viewed
Job Description
ESC is a growing HR outsourcing company, headquartered in Amherst, which administers payroll, benefits, and human resources consulting services for our clients. We are a people-centric organization with a focus on culture. We work smart and have fun in a team-oriented environment, working together to serve as the HR function in small to mid-sized businesses.
We are seeking to add a Technical Services & Support Specialist to our team! The Technical Services & Support Specialist position helps to provide technological services to the company’s clients and internal staff. This role will create and deliver technical presentations, technology-based solutions, training necessary to service clients and support end users (both internal and external) using their technical expertise and strong interpersonal communication skills.
Key Responsibilities include but are not limited to :
- Create and deliver system demonstrations and technical presentations explaining ESC’s systems and technical customer service to prospects, existing customers and internal staff.
- Provide new client implementation support to ensure successful client onboarding and ongoing technical support.
- Work with the Technical Services team to create training standards and training resources for internal staff, clients and their employees.
- Maintain all training documentation and product support materials.
- Configure, train, maintain and support core systems and various add-on products.
- Scripting and custom programming to provide customized solutions for customers.
- Collaborate with ESC’s IT team and participate on cross functional teams to address the company’s operational needs and implement process improvements.
- Maintain, evaluate and complete Freshdesk tickets.
- Create system reports and provide assistance to end users in creating reports.
The successful candidate will have:
- BS in Computer Science or related
- 2+ years of relevant experience
- Experience delivering presentations, demonstrations and training
- Basic knowledge of Microsoft Office
- Strong problem-solving skills
- Knowledge of HRIS, Time & Attendance, LMS, Performance Management and ATS
- Ability to explain technical concepts to inexperienced users
- Strong customer services skills
- Strong attention to detail
We offer an outstanding benefits package including health, dental, 401(k), vacation, and PTO, as well as a great working environment. All of our positions offer flexibility and hybrid work from home options.
Apply today and join “One of the Best Places to Work in WNY”!
Technical Services & Support Specialist Job Description
Technical Services Support Specialist
Posted 14 days ago
Job Viewed
Job Description
Technical Services Support Specialist
Apply Online
The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications.
Responsibilities- The Technical Support Specialist should be able to:
- Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
- Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows
- Operating Systems, using Microsoft SQL Databases.
- Provide first tier support for technical issues.
- Respond to client requests for service by priority according to published policies.
- Build rapport with clients to turn what may be a negative situation into a positive customer service experience. Manage and prioritize multiple and often conflicting tasks.
- Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.
- Adapt to changing product and environments.
- Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and
- future products and services by means of self-study, supplemented by formal education.
- Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility.
- Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include:
- Remote support of client's mission critical financial server(s)
- Operating system administration for Windows or Web servers
- Network & local printing
- Point of sale hardware configuration and troubleshooting
- Tyler program release and third party software upgrades
- Database administration (Microsoft SQL)
- Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
- Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
- Manage open calls by identifying and prioritizing issues according to published policies.
- Escalate to senior team member or department member if situation is beyond ability and additional assistance is needed.
- Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.
- Collaborate with other teams, departments and divisions with issues pertaining to Tyler software applications.
- May contribute to company knowledge library.
- May conduct training for end-users.
Billings, Montana | Lakewood, Colorado | Lubbock, Texas
Travel0-5%
Qualifications- Bachelor's degree in computer science, MIS, or equivalent experience
- Experience administering Windows servers.
- Working knowledge of server hardware and network configurations, including web servers.
- Ability to troubleshoot PC configurations and connectivity issues.
- Excellent interpersonal and communication skills.
- Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
- Strong analytical and problem-solving skills.
Ability to work independently and in a team environment. - Demonstrated ability to maintain a positive, professional attitude
- Flexible to work various shifts to cover our core hours. Monday - Friday 8AM - 8PM
State-Specific Salary Range Disclosure Requirements
Salary will generally fall between $46,185 - $68,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.
Apply Online
Requisition Number:2025-7077
#INDSS
#LI-Hybrid
#LI-NT1
Technical Services Support Specialist
Posted 14 days ago
Job Viewed
Job Description
ESC is a growing HR outsourcing company, headquartered in Amherst, which administers payroll, benefits, and human resources consulting services for our clients. We are a people-centric organization with a focus on culture. We work smart and have fun in a team-oriented environment, working together to serve as the HR function in small to mid-sized businesses.
We are seeking to add a Technical Services & Support Specialist to our team! The Technical Services & Support Specialist position helps to provide technological services to the company’s clients and internal staff. This role will create and deliver technical presentations, technology-based solutions, training necessary to service clients and support end users (both internal and external) using their technical expertise and strong interpersonal communication skills.
Key Responsibilities include but are not limited to :
- Create and deliver system demonstrations and technical presentations explaining ESC’s systems and technical customer service to prospects, existing customers and internal staff.
- Provide new client implementation support to ensure successful client onboarding and ongoing technical support.
- Work with the Technical Services team to create training standards and training resources for internal staff, clients and their employees.
- Maintain all training documentation and product support materials.
- Configure, train, maintain and support core systems and various add-on products.
- Scripting and custom programming to provide customized solutions for customers.
- Collaborate with ESC’s IT team and participate on cross functional teams to address the company’s operational needs and implement process improvements.
- Maintain, evaluate and complete Freshdesk tickets.
- Create system reports and provide assistance to end users in creating reports.
The successful candidate will have:
- BS in Computer Science or related
- 2+ years of relevant experience
- Experience delivering presentations, demonstrations and training
- Basic knowledge of Microsoft Office
- Strong problem-solving skills
- Knowledge of HRIS, Time & Attendance, LMS, Performance Management and ATS
- Ability to explain technical concepts to inexperienced users
- Strong customer services skills
- Strong attention to detail
We offer an outstanding benefits package including health, dental, 401(k), vacation, and PTO, as well as a great working environment. All of our positions offer flexibility and hybrid work from home options.
Apply today and join “One of the Best Places to Work in WNY”!
Technical Services & Support Specialist Job Description
Technical Services Support Specialist
Posted 23 days ago
Job Viewed
Job Description
Technical Services Support Specialist
Apply Online
The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications.
Responsibilities- The Technical Support Specialist should be able to:
- Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
- Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows
- Operating Systems, using Microsoft SQL Databases.
- Provide first tier support for technical issues.
- Respond to client requests for service by priority according to published policies.
- Build rapport with clients to turn what may be a negative situation into a positive customer service experience. Manage and prioritize multiple and often conflicting tasks.
- Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.
- Adapt to changing product and environments.
- Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and
- future products and services by means of self-study, supplemented by formal education.
- Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility.
- Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include:
- Remote support of client's mission critical financial server(s)
- Operating system administration for Windows or Web servers
- Network & local printing
- Point of sale hardware configuration and troubleshooting
- Tyler program release and third party software upgrades
- Database administration (Microsoft SQL)
- Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
- Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
- Manage open calls by identifying and prioritizing issues according to published policies.
- Escalate to senior team member or department member if situation is beyond ability and additional assistance is needed.
- Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.
- Collaborate with other teams, departments and divisions with issues pertaining to Tyler software applications.
- May contribute to company knowledge library.
- May conduct training for end-users.
Billings, Montana | Lakewood, Colorado | Lubbock, Texas
Travel0-5%
Qualifications- Bachelor's degree in computer science, MIS, or equivalent experience
- Experience administering Windows servers.
- Working knowledge of server hardware and network configurations, including web servers.
- Ability to troubleshoot PC configurations and connectivity issues.
- Excellent interpersonal and communication skills.
- Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
- Strong analytical and problem-solving skills.
Ability to work independently and in a team environment. - Demonstrated ability to maintain a positive, professional attitude
- Flexible to work various shifts to cover our core hours. Monday - Friday 8AM - 8PM
State-Specific Salary Range Disclosure Requirements
Salary will generally fall between $46,185 - $68,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.
Apply Online
Requisition Number:2025-7077
#INDSS
#LI-Hybrid
#LI-NT1
Technical Services Support Specialist
Posted 24 days ago
Job Viewed
Job Description
Technical Services Support Specialist
Apply Online
The Technical Services Support Specialist is responsible for diagnosing and solving customer issues in a timely and courteous manner. The incumbent may work independently or with other team members to resolve operating system, database, and other technical issues related to Tyler applications.
Responsibilities- The Technical Support Specialist should be able to:
- Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
- Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows
- Operating Systems, using Microsoft SQL Databases.
- Provide first tier support for technical issues.
- Respond to client requests for service by priority according to published policies.
- Build rapport with clients to turn what may be a negative situation into a positive customer service experience. Manage and prioritize multiple and often conflicting tasks.
- Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.
- Adapt to changing product and environments.
- Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and
- future products and services by means of self-study, supplemented by formal education.
- Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility.
- Provide systems management (operating system, database administration, server, and workstation support) troubleshooting and consultation technical support to clients and fellow employees. Primary areas of support include:
- Remote support of client's mission critical financial server(s)
- Operating system administration for Windows or Web servers
- Network & local printing
- Point of sale hardware configuration and troubleshooting
- Tyler program release and third party software upgrades
- Database administration (Microsoft SQL)
- Resolves client inquiries and issues in a timely manner; communicates closure effectively through email and phone communications.
- Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues.
- Manage open calls by identifying and prioritizing issues according to published policies.
- Escalate to senior team member or department member if situation is beyond ability and additional assistance is needed.
- Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis.
- Collaborate with other teams, departments and divisions with issues pertaining to Tyler software applications.
- May contribute to company knowledge library.
- May conduct training for end-users.
Billings, Montana | Lakewood, Colorado | Lubbock, Texas
Travel0-5%
Qualifications- Bachelor's degree in computer science, MIS, or equivalent experience
- Experience administering Windows servers.
- Working knowledge of server hardware and network configurations, including web servers.
- Ability to troubleshoot PC configurations and connectivity issues.
- Excellent interpersonal and communication skills.
- Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
- Strong analytical and problem-solving skills.
Ability to work independently and in a team environment. - Demonstrated ability to maintain a positive, professional attitude
- Flexible to work various shifts to cover our core hours. Monday - Friday 8AM - 8PM
State-Specific Salary Range Disclosure Requirements
Salary will generally fall between $46,185 - $68,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.
Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.
Apply Online
Requisition Number:2025-7077
#INDSS
#LI-Hybrid
#LI-NT1
Technical Services Associate
Posted today
Job Viewed
Job Description
Triumvirate Environmental, one of the largest environmental services firms in North America, is seeking a Technical Services Associate for our Operations team.
Triumvirate Environmental provides leading organizations in higher education, life sciences, healthcare, and advanced manufacturing sectors with diverse services and expertise to assist them with compliance management. At Triumvirate Environmental, we strive to WOW both our employees and our customers. Our unique culture fosters growth, development, education, and creativity.
This position reports to the Technical Services Manager . This role is in an office( 5 days a week)and is based in Somerville.
Responsibilities:
Customer Coordination & Communication:
- Collaborate with Technical Services Representatives and partner closely with TSRs during job preparation and execution to ensure seamless service delivery and customer satisfaction.
- Consistently provide clear, timely, and professional updates to both internal teams and external clients throughout all job phases.
- Collect complete and accurate details for each job and promptly share this information with the team assigned to the client's location.
- Ensure all necessary materials and supplies are prepared and delivered to the on-site team in a timely manner.
- Accurately complete the daily data entries into the system.
- Assist with scheduling, documentation, and general administrative duties within the Technical Services Department.
- Contact clients to arrange environmental services, monitor shipment volumes, and distribute reports to the appropriate stakeholders.
- Generate invoices based on job paperwork, ensuring precision and adherence to billing standards.
- Develop proficiency in Oracle and Waste Land system. to track and manage waste management and disposal processes.
- Guide the Technical Services team in completing daily tasks effectively; offer direction, resolve issues, and promote operational efficiency.
- Work collaboratively with all New England operations teams to identify challenges and drive process improvements.
- Build a working understanding of Environmental Health & Safety requirements, including compliance with regulations such as (RCRA) and (DOT) standards.
- Understand the required compliance and regulatory documentation while creating profiles and manifest documents.
- Education: Bachelor's or Associate degree in Environmental Science, Business ,Economics, Public Policy, or a related field.
- Experience: 3 - 6 months of customer service and coordination experience in a professional or People/client facing role.
- Proficiency in Microsoft Word, Excel, and Outlook.
- Demonstrated eagerness to learn and grow in the Environmental Health & Safety (EHS) field.
- Strong multitasking skills with exceptional attention to detail.
- Ability to thrive in a fast-paced work environment and work under pressure.
- Must be legally authorized to work in the United States without the need for future sponsorship.
- Must have reliable transportation to and from the worksite(s).
- Prior hands-on experience with Oracle systems (e.g., ERP, order management, or data entry modules).
- Previous experience managing or maintaining client relationships in a service-oriented environment.
#L1-RS!
#LI-Onsite
Besides Health, Dental and Vision Insurance, we contribute to a 401k, offer a generous tuition reimbursement program, TONS of safety training for some positions with opportunities for external trainings and certifications, Mentorship & Career Succession Planning, Relocation Opportunities, Auto/Home insurance discounts, pet assistance discount plans, discounted movie passes & more!
To learn more about our business, culture, and the exciting work that we are doing in the industry, find us on LinkedIn, Instagram (@triumvirateenvironmental), or our website!
Triumvirate Environmental is committed to a diverse and inclusive workplace. As an Equal Opportunity Employer (EOE), Triumvirate does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals with Disabilities and Protected Veterans are encouraged to apply.
If you have a disability and need accommodation during the application and hiring process, please contact us at or call us at . The requirements listed above are representative of the knowledge, skill, and/or ability required. To view our California Privacy Notice and Policy, click here.
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Technical Services Assistant
Posted today
Job Viewed
Job Description
Provides entry-level technical support and assistance to staff and end-users. This role emphasizes hands-on experience, basic troubleshooting, and friendly customer service, while gaining exposure to common IT operational practices in a professional Technical, Assistant, Technical Support, IT, Desktop Support, Operations, Technology, Education
Technical Services Assistant
Posted today
Job Viewed
Job Description
Essential duties and responsibilities include the following. Other duties may be assigned.
Continually assists with all on stage activities before, during and after performances.
Hang and focus lights, assemble staging, and sound systems as per show needs.
Basic operation of audio, performance lighting, and Daktronics video systems.
Assists with ensuring all in-house lighting and sound equipment is in proper working order and assists in the routine inspections of all lighting/sound systems and computer equipment.
Continually ensures that areas of responsibility are kept clean and orderly.
Consistently demonstrates safety when required to move furniture and equipment.
Demonstrates a thorough knowledge of current OSHA safety regulations and the ability to identify safety issues and respond appropriately.
The ability to troubleshoot technical problems and offer positive solutions.
Provide outstanding customer service to clients while on-site.
Work varied shifts, including weekends and holidays.
Be ready to assist staff and clients with IT-related problems when called upon.
Patch and deploy network cables and wire ethernet ports.
Network cabling maintenance and support.
Provide customer service and help desk technical support to staff members.
Provide support for all IT related show/event services (e.g., wired/wireless show networks, installation of temporary ethernet and portable box office systems).
Identify, diagnose, and resolve technical support problems and equipment, systems, & infrastructure.
Assist in maintenance of IT inventory.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High School Diploma or GED equivalent.
3-5 years technical experience in the audio-visual industry.
Skills and Abilities:
General knowledge of Fly rail systems and lighting consoles.
Basic concepts of rigging a plus.
Knowledge of audio, powered and passive speakers, mixing consoles, wireless and wired microphones, audio recorders, signal flow.
Knowledge of video, projectors, video switching systems, and signal flow.
LED intelligent lighting, intelligent lighting boards, basic electrical knowledge.
Possess knowledge and experience in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
Must possess a thorough understanding of the facility's electrical, audio/visual, TV's, computer network, telephone, and scoreboard systems.
Ability to operate Scissor Lift, Single Man Lift, and Forklift, will train if necessary. Working at heights is mandatory.
Ability to make decisions in a stressful environment and accommodate a flexible work schedule.
Ability to maintain effective working relationships with clients, employees, exhibitors, patrons, and others encountered while working.
Above average verbal and written communication skills required.
Effective time management skills, with strong organization and prioritization abilities.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software. Knowledge of spreadsheets is helpful.
Physical Demands the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work throughout the facility for various events including sitting, standing walking, lifting, reaching, stooping, kneeling and/or crouching, pulling, and pushing.
Ability to work both indoors and outdoors, and in warm temperatures.
Ability to lift 30 lbs. and up to 100 lbs. with mechanical assistance.
ASM Tucson Convention Center
260 S. Church Ave.
Tucson, AZ 85701
Technical Services Assistant
Posted 1 day ago
Job Viewed
Job Description
for essential or functional purposes, such as to enable certain features of our Digital Services (for example, to allow a customer to maintain a basket when they are shopping at an online store);
for analytics purposes, such as to analyze the traffic to and on our Digital Services (for example, we can count how many people have looked at a specific page, or see how visitors move around the website when they use it, what website they visited prior to visiting our website, and use this information to understand user behaviors and improve the design and functionality of the website); and
for retargeting or similar advertising or commercial purposes, such as:
The use of these technologies by third parties may be subject to their own privacy policies and is not covered by this Policy, except as required by law. We may also use your Identity Data, Device/Network Data, Inference Data and Contact Data collected in this context for Commercial Purposes.
Technical Services Assistant page is loaded
Technical Services Assistant Apply locations Tucson, AZ time type Part time posted on Posted 2 Days Ago job requisition id R100115147Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Continually assists with all on stage activities before, during and after performances.
- Hang and focus lights, assemble staging, and sound systems as per show needs.
- Basic operation of audio, performance lighting, and Daktronics video systems.
- Assists with ensuring all in-house lighting and sound equipment is in proper working order and assists in the routine inspections of all lighting/sound systems and computer equipment.
- Continually ensures that areas of responsibility are kept clean and orderly.
- Consistently demonstrates safety when required to move furniture and equipment.
- Demonstrates a thorough knowledge of current OSHA safety regulations and the ability to identify safety issues and respond appropriately.
- The ability to troubleshoot technical problems and offer positive solutions.
- Provide outstanding customer service to clients while on-site.
- Work varied shifts, including weekends and holidays.
- Be ready to assist staff and clients with IT-related problems when called upon.
- Patch and deploy network cables and wire ethernet ports
- Network cabling maintenance and support
- Provide customer service and help desk technical support to staff members
- Provide support for all IT related show/event services (e.g., wired/wireless show networks, installation of temporary ethernet and portable box office systems).
- Identify, diagnose, and resolve technical support problems and equipment, systems, & infrastructure.
- Assist in maintenance of IT inventory.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
- High School Diploma or GED equivalent.
- 3-5 years technical experience in the audio-visual industry.
Skills and Abilities:
- General knowledge of Fly rail systems and lighting consoles.
- Basic concepts of rigging a plus.
- Knowledge of audio, powered and passive speakers, mixing consoles, wireless and wired microphones, audio recorders, signal flow.
- Knowledge of video, projectors, video switching systems, and signal flow.
- Lighting: LED intelligent lighting, intelligent lighting boards, basic electrical knowledge
- Possess knowledge and experience in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
- Must possess a thorough understanding of the facilitys electrical, audio/visual, TVs, computer network, telephone, and scoreboard systems.
- Ability to operate Scissor Lift, Single Man Lift, and Forklift, will train if necessary. Working at heights is mandatory.
- Ability to make decisions in a stressful environment and accommodate a flexible work schedule.
- Ability to maintain effective working relationships with clients, employees, exhibitors, patrons, and others encountered while working.
- Above average verbal and written communication skills required.
- Effective time management skills, with strong organization and prioritization abilities
Computer Skills:
To perform this job successfully, an individual should have knowledge of Word Processing software. Knowledge of spreadsheets is helpful.
Certificates, Licenses, Registrations:
No certifications are required.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work throughout the facility for various events including sitting, standing walking, lifting, reaching, stooping, kneeling and/or crouching, pulling, and pushing.
- Ability to work both indoors and outdoors, and in warm temperatures.
- Ability to lift 30 lbs. and up to 100 lbs. with mechanical assistance.
NOTE: The essential responsibilities of this position are described below the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Tucson Convention Center
260 S. Church Ave.
Tucson, AZ 85701
Applicants that need reasonable accommodations to complete the application process may contact .
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
VEVRAA Federal Contractor
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