2,260 Technical Skills jobs in the United States
Department of Transportation Technical Expertise and Support Services
20080 Washington, District Of Columbia
UIC Government Services and the Bowhead Family of Companies
Posted 24 days ago
Job Viewed
Job Description
**Overview**
DEPARTMENT OF TRANSPORTATION TECHNICAL EXPERTISE AND SUPPORT SERVICES (DOTTESS):
Bowhead seeks individuals to network with relative to a potential opportunity supporting the Department of Transportation (DOT) Technical Expertise and Support Services directorate located in Washington, DC. This directorate is tasked with providing support for Office of Safety's mission through related activities outlined in the task order work. Office of Safety approaches safety from several areas-all rooted in the Safe System Approach. This directorate will augment this work through expertise in transportation safety (engineering, planning, and research) and associated areas (e.g., public health, sociology, advocacy, industry, nonprofits, researchers, and the public).
**Responsibilities**
Positions available may include:
+ Program Manager
+ Principle Investigator
+ Meeting Facilitator/Coordinator
+ Clerical Support
+ Technology Transfer (T2) Specialist
+ Data Analyst
+ Sr. Writer/Editor
+ Jr. Writer/Editor
+ Sr. Engineer
+ Sr. Technical Specialist
+ Jr. Technical Specialist
Bowhead seeks to network with qualified individuals relative to a potential opportunity, which is contingent upon award and not currently funded. Please click the link at the bottom of this posting to apply for consideration. Incumbent employees are encouraged to respond. No solicitations or third party applications will be accepted.
**Qualifications**
+ Required education, years of experience, and certifications will vary based on position requirements
+ Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
+ Ability to communicate effectively with all levels of employees and outside contacts
+ Strong interpersonal skills and good judgment with the ability to work alone or as part of a team
Physical Demands:
- Must be able to lift up to 25 pounds
- Must be able to stand and walk for prolonged amounts of time
- Must be able to twist, bend, and squat periodically
Required education, years of experience, certifications, and pay will vary based on position requirements
SECURITY CLEARANCE REQUIRED: Must be able to obtain a security clearance at the Public Trust level. A minimum of three (3) years US residency, or US Citizenship, is required for a Public Trust clearance at this location.
#LI-KC1
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
All candidates must apply online at and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance ( contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
**Join our Talent Community!**
Join our Talent Community ( to receive updates on new opportunities and future events.
**ID** _ _
**Category** _Information Technology_
**Location : Location** _US-DC-Washington_
**Clearance Level Must Be Able to Obtain** _Public Trust (NAC)_
**Minimum Clearance Required** _Public Trust (NAC)_
**Travel Requirement** _N/A_
DEPARTMENT OF TRANSPORTATION TECHNICAL EXPERTISE AND SUPPORT SERVICES (DOTTESS):
Bowhead seeks individuals to network with relative to a potential opportunity supporting the Department of Transportation (DOT) Technical Expertise and Support Services directorate located in Washington, DC. This directorate is tasked with providing support for Office of Safety's mission through related activities outlined in the task order work. Office of Safety approaches safety from several areas-all rooted in the Safe System Approach. This directorate will augment this work through expertise in transportation safety (engineering, planning, and research) and associated areas (e.g., public health, sociology, advocacy, industry, nonprofits, researchers, and the public).
**Responsibilities**
Positions available may include:
+ Program Manager
+ Principle Investigator
+ Meeting Facilitator/Coordinator
+ Clerical Support
+ Technology Transfer (T2) Specialist
+ Data Analyst
+ Sr. Writer/Editor
+ Jr. Writer/Editor
+ Sr. Engineer
+ Sr. Technical Specialist
+ Jr. Technical Specialist
Bowhead seeks to network with qualified individuals relative to a potential opportunity, which is contingent upon award and not currently funded. Please click the link at the bottom of this posting to apply for consideration. Incumbent employees are encouraged to respond. No solicitations or third party applications will be accepted.
**Qualifications**
+ Required education, years of experience, and certifications will vary based on position requirements
+ Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
+ Ability to communicate effectively with all levels of employees and outside contacts
+ Strong interpersonal skills and good judgment with the ability to work alone or as part of a team
Physical Demands:
- Must be able to lift up to 25 pounds
- Must be able to stand and walk for prolonged amounts of time
- Must be able to twist, bend, and squat periodically
Required education, years of experience, certifications, and pay will vary based on position requirements
SECURITY CLEARANCE REQUIRED: Must be able to obtain a security clearance at the Public Trust level. A minimum of three (3) years US residency, or US Citizenship, is required for a Public Trust clearance at this location.
#LI-KC1
Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification.
Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.
UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
All candidates must apply online at and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance ( contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.
**Join our Talent Community!**
Join our Talent Community ( to receive updates on new opportunities and future events.
**ID** _ _
**Category** _Information Technology_
**Location : Location** _US-DC-Washington_
**Clearance Level Must Be Able to Obtain** _Public Trust (NAC)_
**Minimum Clearance Required** _Public Trust (NAC)_
**Travel Requirement** _N/A_
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0
ASM Shell Scripting PLSQL Analytical Skills Technical Management Experience Require
27608 Glenwood, North Carolina
COOLSOFT
Posted 9 days ago
Job Viewed
Job Description
ASM Shell Scripting PLSQL Analytical Skills Technical Management Experience Require
Requirement id
Job title Consultant
Job location in Raleigh, NC
Skills required Oracle Databases, Linux Platform, ASM, Shell Scripting PLSQL Analytical Skills
Open Date 08-Oct-2025
Close Date
Job type Contract
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Consultant: Oracle Databases, Linux Platform, ASM, Shell Scripting PLSQL Analytical Skills
Start Date: 10/20/2025
End Date:05/25/2026
Submission Deadline :10/14/2025
Client Info : NCDHHS-NCFAST
Note:
* Agency Interview Type: Either Webcam Interview or In Person
* Work Arrangement: Hybrid
Description :
Primary responsibilities include managing the application schema, design, and extensions within the database for development, test, and production environments for Oracle database on Linux platform. The responsibilities also include database technical support, performance tuning, application administration and consulting, and providing support for Oracle, Oracle Data guard, Oracle Exadata.
This resource will serve in a key role in the managing Oracle database on AWS cloud platform, Lead the development of procedures and best practices for effective database for high volume application system and providing database solution for application modernization.
This position is responsible for performing tasks associated with the Leading the management of the application schema, design, and extensions within the database, in development, test and production environments.
Some of the key duties:
Provision and manage Oracle database instances on AWS/Linux
Set up replication and high availability for Oracle databases using tools like Golden gate Monitor Oracle database performance and Troubleshoot Oracle database problems.
Perform backups and restores of Oracle databases
Work with application developers to identify and refine data requirements, table/database design, assist in SQL writing
Call Ext 100for more details. Please provide Requirement id: while calling.
EOE Protected Veterans/Disability
Requirement id
Job title Consultant
Job location in Raleigh, NC
Skills required Oracle Databases, Linux Platform, ASM, Shell Scripting PLSQL Analytical Skills
Open Date 08-Oct-2025
Close Date
Job type Contract
Duration 7 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Consultant: Oracle Databases, Linux Platform, ASM, Shell Scripting PLSQL Analytical Skills
Start Date: 10/20/2025
End Date:05/25/2026
Submission Deadline :10/14/2025
Client Info : NCDHHS-NCFAST
Note:
* Agency Interview Type: Either Webcam Interview or In Person
* Work Arrangement: Hybrid
Description :
Primary responsibilities include managing the application schema, design, and extensions within the database for development, test, and production environments for Oracle database on Linux platform. The responsibilities also include database technical support, performance tuning, application administration and consulting, and providing support for Oracle, Oracle Data guard, Oracle Exadata.
This resource will serve in a key role in the managing Oracle database on AWS cloud platform, Lead the development of procedures and best practices for effective database for high volume application system and providing database solution for application modernization.
This position is responsible for performing tasks associated with the Leading the management of the application schema, design, and extensions within the database, in development, test and production environments.
Some of the key duties:
Provision and manage Oracle database instances on AWS/Linux
Set up replication and high availability for Oracle databases using tools like Golden gate Monitor Oracle database performance and Troubleshoot Oracle database problems.
Perform backups and restores of Oracle databases
Work with application developers to identify and refine data requirements, table/database design, assist in SQL writing
Call Ext 100for more details. Please provide Requirement id: while calling.
EOE Protected Veterans/Disability
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1
Technical Subject Matter Expertise - Envizi
60684 Chicago, Illinois
IBM
Posted 3 days ago
Job Viewed
Job Description
**Introduction**
* The Automation Asset Lifecycle Management Subject Matter Expert (SME) role is a technical, pre-sales, client-facing role supporting customers in the US Industry Market focusing in the Energy & Utilities, Communications and high tech verticals.
**Your role and responsibilities**
* The SME provides prospects, customers, IBM business partners and the IBM's sales team with in-depth domain, technical product expertise covering the IBM Enviz solution of the IBM Automation Asset Lifecycle Management (ALM) pillar. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.
* The BTS engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Automation ALM pillar.
* This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities. When engaged for a specific opportunity or project, the SME role is responsible for the technical accuracy of the proposed solution.
* As this solution pillar is large and comprised of many different individual solution components, when applicable, the SME will also pull in other resources such as BTS, solution focused SMEs, Partners, etc. to help drive a successful technical solution review with our clients.
**Required technical and professional expertise**
* At least 3+ years of experience with IBM Automation ALM solution Envizi and/or competing solutions
* Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful.
* Excellent customer relations; verbal and written communications skills.
* Ability to successfully work with sales reps, BTSs and business partners to close business deals.
* Ability to manage multiple accounts and associated opportunities simultaneously.
* Ability to learn IBM's line of products and services.
* Ability to analyze and resolve business and technical challenges.
* Ability to negotiate and prioritize projects.
* Travel up to 60% or 3 days a week (home on weekends- based on project requirements)
**Preferred technical and professional experience**
* Experience in the Energy & Utilities, Communications, Telco, Media and high tech verticals is a plus.
* Deployment experience is a differentiator for the successful candidate
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
* The Automation Asset Lifecycle Management Subject Matter Expert (SME) role is a technical, pre-sales, client-facing role supporting customers in the US Industry Market focusing in the Energy & Utilities, Communications and high tech verticals.
**Your role and responsibilities**
* The SME provides prospects, customers, IBM business partners and the IBM's sales team with in-depth domain, technical product expertise covering the IBM Enviz solution of the IBM Automation Asset Lifecycle Management (ALM) pillar. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.
* The BTS engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Automation ALM pillar.
* This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities. When engaged for a specific opportunity or project, the SME role is responsible for the technical accuracy of the proposed solution.
* As this solution pillar is large and comprised of many different individual solution components, when applicable, the SME will also pull in other resources such as BTS, solution focused SMEs, Partners, etc. to help drive a successful technical solution review with our clients.
**Required technical and professional expertise**
* At least 3+ years of experience with IBM Automation ALM solution Envizi and/or competing solutions
* Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful.
* Excellent customer relations; verbal and written communications skills.
* Ability to successfully work with sales reps, BTSs and business partners to close business deals.
* Ability to manage multiple accounts and associated opportunities simultaneously.
* Ability to learn IBM's line of products and services.
* Ability to analyze and resolve business and technical challenges.
* Ability to negotiate and prioritize projects.
* Travel up to 60% or 3 days a week (home on weekends- based on project requirements)
**Preferred technical and professional experience**
* Experience in the Energy & Utilities, Communications, Telco, Media and high tech verticals is a plus.
* Deployment experience is a differentiator for the successful candidate
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
View Now
2
Technical Subject Matter Expertise - Envizi
94103, California
IBM
Posted 3 days ago
Job Viewed
Job Description
**Introduction**
* The Automation Asset Lifecycle Management Subject Matter Expert (SME) role is a technical, pre-sales, client-facing role supporting customers in the US Industry Market focusing in the Energy & Utilities, Communications and high tech verticals.
**Your role and responsibilities**
* The SME provides prospects, customers, IBM business partners and the IBM's sales team with in-depth domain, technical product expertise covering the IBM Enviz solution of the IBM Automation Asset Lifecycle Management (ALM) pillar. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.
* The BTS engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Automation ALM pillar.
* This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities. When engaged for a specific opportunity or project, the SME role is responsible for the technical accuracy of the proposed solution.
* As this solution pillar is large and comprised of many different individual solution components, when applicable, the SME will also pull in other resources such as BTS, solution focused SMEs, Partners, etc. to help drive a successful technical solution review with our clients.
**Required technical and professional expertise**
* At least 3+ years of experience with IBM Automation ALM solution Envizi and/or competing solutions
* Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful.
* Excellent customer relations; verbal and written communications skills.
* Ability to successfully work with sales reps, BTSs and business partners to close business deals.
* Ability to manage multiple accounts and associated opportunities simultaneously.
* Ability to learn IBM's line of products and services.
* Ability to analyze and resolve business and technical challenges.
* Ability to negotiate and prioritize projects.
* Travel up to 60% or 3 days a week (home on weekends- based on project requirements)
**Preferred technical and professional experience**
* Experience in the Energy & Utilities, Communications, Telco, Media and high tech verticals is a plus.
* Deployment experience is a differentiator for the successful candidate
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
* The Automation Asset Lifecycle Management Subject Matter Expert (SME) role is a technical, pre-sales, client-facing role supporting customers in the US Industry Market focusing in the Energy & Utilities, Communications and high tech verticals.
**Your role and responsibilities**
* The SME provides prospects, customers, IBM business partners and the IBM's sales team with in-depth domain, technical product expertise covering the IBM Enviz solution of the IBM Automation Asset Lifecycle Management (ALM) pillar. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.
* The BTS engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Automation ALM pillar.
* This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities. When engaged for a specific opportunity or project, the SME role is responsible for the technical accuracy of the proposed solution.
* As this solution pillar is large and comprised of many different individual solution components, when applicable, the SME will also pull in other resources such as BTS, solution focused SMEs, Partners, etc. to help drive a successful technical solution review with our clients.
**Required technical and professional expertise**
* At least 3+ years of experience with IBM Automation ALM solution Envizi and/or competing solutions
* Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful.
* Excellent customer relations; verbal and written communications skills.
* Ability to successfully work with sales reps, BTSs and business partners to close business deals.
* Ability to manage multiple accounts and associated opportunities simultaneously.
* Ability to learn IBM's line of products and services.
* Ability to analyze and resolve business and technical challenges.
* Ability to negotiate and prioritize projects.
* Travel up to 60% or 3 days a week (home on weekends- based on project requirements)
**Preferred technical and professional experience**
* Experience in the Energy & Utilities, Communications, Telco, Media and high tech verticals is a plus.
* Deployment experience is a differentiator for the successful candidate
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
View Now
3
Technical Subject Matter Expertise - Envizi
30326 Lenox, Georgia
IBM
Posted 3 days ago
Job Viewed
Job Description
**Introduction**
* The Automation Asset Lifecycle Management Subject Matter Expert (SME) role is a technical, pre-sales, client-facing role supporting customers in the US Industry Market focusing in the Energy & Utilities, Communications and high tech verticals.
**Your role and responsibilities**
* The SME provides prospects, customers, IBM business partners and the IBM's sales team with in-depth domain, technical product expertise covering the IBM Enviz solution of the IBM Automation Asset Lifecycle Management (ALM) pillar. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.
* The BTS engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Automation ALM pillar.
* This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities. When engaged for a specific opportunity or project, the SME role is responsible for the technical accuracy of the proposed solution.
* As this solution pillar is large and comprised of many different individual solution components, when applicable, the SME will also pull in other resources such as BTS, solution focused SMEs, Partners, etc. to help drive a successful technical solution review with our clients.
**Required technical and professional expertise**
* At least 3+ years of experience with IBM Automation ALM solution Envizi and/or competing solutions
* Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful.
* Excellent customer relations; verbal and written communications skills.
* Ability to successfully work with sales reps, BTSs and business partners to close business deals.
* Ability to manage multiple accounts and associated opportunities simultaneously.
* Ability to learn IBM's line of products and services.
* Ability to analyze and resolve business and technical challenges.
* Ability to negotiate and prioritize projects.
* Travel up to 60% or 3 days a week (home on weekends- based on project requirements)
**Preferred technical and professional experience**
* Experience in the Energy & Utilities, Communications, Telco, Media and high tech verticals is a plus.
* Deployment experience is a differentiator for the successful candidate
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
* The Automation Asset Lifecycle Management Subject Matter Expert (SME) role is a technical, pre-sales, client-facing role supporting customers in the US Industry Market focusing in the Energy & Utilities, Communications and high tech verticals.
**Your role and responsibilities**
* The SME provides prospects, customers, IBM business partners and the IBM's sales team with in-depth domain, technical product expertise covering the IBM Enviz solution of the IBM Automation Asset Lifecycle Management (ALM) pillar. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.
* The BTS engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Automation ALM pillar.
* This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities. When engaged for a specific opportunity or project, the SME role is responsible for the technical accuracy of the proposed solution.
* As this solution pillar is large and comprised of many different individual solution components, when applicable, the SME will also pull in other resources such as BTS, solution focused SMEs, Partners, etc. to help drive a successful technical solution review with our clients.
**Required technical and professional expertise**
* At least 3+ years of experience with IBM Automation ALM solution Envizi and/or competing solutions
* Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful.
* Excellent customer relations; verbal and written communications skills.
* Ability to successfully work with sales reps, BTSs and business partners to close business deals.
* Ability to manage multiple accounts and associated opportunities simultaneously.
* Ability to learn IBM's line of products and services.
* Ability to analyze and resolve business and technical challenges.
* Ability to negotiate and prioritize projects.
* Travel up to 60% or 3 days a week (home on weekends- based on project requirements)
**Preferred technical and professional experience**
* Experience in the Energy & Utilities, Communications, Telco, Media and high tech verticals is a plus.
* Deployment experience is a differentiator for the successful candidate
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
View Now
4
Technical Subject Matter Expertise - Envizi
20080 Washington, District Of Columbia
IBM
Posted 17 days ago
Job Viewed
Job Description
**Introduction**
* The Automation Asset Lifecycle Management Subject Matter Expert (SME) role is a technical, pre-sales, client-facing role supporting customers in the US Industry Market focusing in the Energy & Utilities, Communications and high tech verticals.
**Your role and responsibilities**
* The SME provides prospects, customers, IBM business partners and the IBM's sales team with in-depth domain, technical product expertise covering the IBM Enviz solution of the IBM Automation Asset Lifecycle Management (ALM) pillar. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.
* The BTS engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Automation ALM pillar.
* This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities. When engaged for a specific opportunity or project, the SME role is responsible for the technical accuracy of the proposed solution.
* As this solution pillar is large and comprised of many different individual solution components, when applicable, the SME will also pull in other resources such as BTS, solution focused SMEs, Partners, etc. to help drive a successful technical solution review with our clients.
**Required technical and professional expertise**
* At least 3+ years of experience with IBM Automation ALM solution Envizi and/or competing solutions
* Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful.
* Excellent customer relations; verbal and written communications skills.
* Ability to successfully work with sales reps, BTSs and business partners to close business deals.
* Ability to manage multiple accounts and associated opportunities simultaneously.
* Ability to learn IBM's line of products and services.
* Ability to analyze and resolve business and technical challenges.
* Ability to negotiate and prioritize projects.
* Travel up to 60% or 3 days a week (home on weekends- based on project requirements)
**Preferred technical and professional experience**
* Experience in the Energy & Utilities, Communications, Telco, Media and high tech verticals is a plus.
* Deployment experience is a differentiator for the successful candidate
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
* The Automation Asset Lifecycle Management Subject Matter Expert (SME) role is a technical, pre-sales, client-facing role supporting customers in the US Industry Market focusing in the Energy & Utilities, Communications and high tech verticals.
**Your role and responsibilities**
* The SME provides prospects, customers, IBM business partners and the IBM's sales team with in-depth domain, technical product expertise covering the IBM Enviz solution of the IBM Automation Asset Lifecycle Management (ALM) pillar. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.
* The BTS engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Automation ALM pillar.
* This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities. When engaged for a specific opportunity or project, the SME role is responsible for the technical accuracy of the proposed solution.
* As this solution pillar is large and comprised of many different individual solution components, when applicable, the SME will also pull in other resources such as BTS, solution focused SMEs, Partners, etc. to help drive a successful technical solution review with our clients.
**Required technical and professional expertise**
* At least 3+ years of experience with IBM Automation ALM solution Envizi and/or competing solutions
* Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful.
* Excellent customer relations; verbal and written communications skills.
* Ability to successfully work with sales reps, BTSs and business partners to close business deals.
* Ability to manage multiple accounts and associated opportunities simultaneously.
* Ability to learn IBM's line of products and services.
* Ability to analyze and resolve business and technical challenges.
* Ability to negotiate and prioritize projects.
* Travel up to 60% or 3 days a week (home on weekends- based on project requirements)
**Preferred technical and professional experience**
* Experience in the Energy & Utilities, Communications, Telco, Media and high tech verticals is a plus.
* Deployment experience is a differentiator for the successful candidate
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
View Now
5
Technical Subject Matter Expertise - Envizi
27709 Research Triangle Park, North Carolina
IBM
Posted 17 days ago
Job Viewed
Job Description
**Introduction**
* The Automation Asset Lifecycle Management Subject Matter Expert (SME) role is a technical, pre-sales, client-facing role supporting customers in the US Industry Market focusing in the Energy & Utilities, Communications and high tech verticals.
**Your role and responsibilities**
* The SME provides prospects, customers, IBM business partners and the IBM's sales team with in-depth domain, technical product expertise covering the IBM Enviz solution of the IBM Automation Asset Lifecycle Management (ALM) pillar. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.
* The BTS engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Automation ALM pillar.
* This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities. When engaged for a specific opportunity or project, the SME role is responsible for the technical accuracy of the proposed solution.
* As this solution pillar is large and comprised of many different individual solution components, when applicable, the SME will also pull in other resources such as BTS, solution focused SMEs, Partners, etc. to help drive a successful technical solution review with our clients.
**Required technical and professional expertise**
* At least 3+ years of experience with IBM Automation ALM solution Envizi and/or competing solutions
* Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful.
* Excellent customer relations; verbal and written communications skills.
* Ability to successfully work with sales reps, BTSs and business partners to close business deals.
* Ability to manage multiple accounts and associated opportunities simultaneously.
* Ability to learn IBM's line of products and services.
* Ability to analyze and resolve business and technical challenges.
* Ability to negotiate and prioritize projects.
* Travel up to 60% or 3 days a week (home on weekends- based on project requirements)
**Preferred technical and professional experience**
* Experience in the Energy & Utilities, Communications, Telco, Media and high tech verticals is a plus.
* Deployment experience is a differentiator for the successful candidate
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
* The Automation Asset Lifecycle Management Subject Matter Expert (SME) role is a technical, pre-sales, client-facing role supporting customers in the US Industry Market focusing in the Energy & Utilities, Communications and high tech verticals.
**Your role and responsibilities**
* The SME provides prospects, customers, IBM business partners and the IBM's sales team with in-depth domain, technical product expertise covering the IBM Enviz solution of the IBM Automation Asset Lifecycle Management (ALM) pillar. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.
* The BTS engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Automation ALM pillar.
* This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities. When engaged for a specific opportunity or project, the SME role is responsible for the technical accuracy of the proposed solution.
* As this solution pillar is large and comprised of many different individual solution components, when applicable, the SME will also pull in other resources such as BTS, solution focused SMEs, Partners, etc. to help drive a successful technical solution review with our clients.
**Required technical and professional expertise**
* At least 3+ years of experience with IBM Automation ALM solution Envizi and/or competing solutions
* Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful.
* Excellent customer relations; verbal and written communications skills.
* Ability to successfully work with sales reps, BTSs and business partners to close business deals.
* Ability to manage multiple accounts and associated opportunities simultaneously.
* Ability to learn IBM's line of products and services.
* Ability to analyze and resolve business and technical challenges.
* Ability to negotiate and prioritize projects.
* Travel up to 60% or 3 days a week (home on weekends- based on project requirements)
**Preferred technical and professional experience**
* Experience in the Energy & Utilities, Communications, Telco, Media and high tech verticals is a plus.
* Deployment experience is a differentiator for the successful candidate
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
View Now
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6
Technical Subject Matter Expertise - Envizi
10176 New York, New York
IBM
Posted 17 days ago
Job Viewed
Job Description
**Introduction**
* The Automation Asset Lifecycle Management Subject Matter Expert (SME) role is a technical, pre-sales, client-facing role supporting customers in the US Industry Market focusing in the Energy & Utilities, Communications and high tech verticals.
**Your role and responsibilities**
* The SME provides prospects, customers, IBM business partners and the IBM's sales team with in-depth domain, technical product expertise covering the IBM Enviz solution of the IBM Automation Asset Lifecycle Management (ALM) pillar. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.
* The BTS engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Automation ALM pillar.
* This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities. When engaged for a specific opportunity or project, the SME role is responsible for the technical accuracy of the proposed solution.
* As this solution pillar is large and comprised of many different individual solution components, when applicable, the SME will also pull in other resources such as BTS, solution focused SMEs, Partners, etc. to help drive a successful technical solution review with our clients.
**Required technical and professional expertise**
* At least 3+ years of experience with IBM Automation ALM solution Envizi and/or competing solutions
* Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful.
* Excellent customer relations; verbal and written communications skills.
* Ability to successfully work with sales reps, BTSs and business partners to close business deals.
* Ability to manage multiple accounts and associated opportunities simultaneously.
* Ability to learn IBM's line of products and services.
* Ability to analyze and resolve business and technical challenges.
* Ability to negotiate and prioritize projects.
* Travel up to 60% or 3 days a week (home on weekends- based on project requirements)
**Preferred technical and professional experience**
* Experience in the Energy & Utilities, Communications, Telco, Media and high tech verticals is a plus.
* Deployment experience is a differentiator for the successful candidate
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
* The Automation Asset Lifecycle Management Subject Matter Expert (SME) role is a technical, pre-sales, client-facing role supporting customers in the US Industry Market focusing in the Energy & Utilities, Communications and high tech verticals.
**Your role and responsibilities**
* The SME provides prospects, customers, IBM business partners and the IBM's sales team with in-depth domain, technical product expertise covering the IBM Enviz solution of the IBM Automation Asset Lifecycle Management (ALM) pillar. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients.
* The BTS engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Automation ALM pillar.
* This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities. When engaged for a specific opportunity or project, the SME role is responsible for the technical accuracy of the proposed solution.
* As this solution pillar is large and comprised of many different individual solution components, when applicable, the SME will also pull in other resources such as BTS, solution focused SMEs, Partners, etc. to help drive a successful technical solution review with our clients.
**Required technical and professional expertise**
* At least 3+ years of experience with IBM Automation ALM solution Envizi and/or competing solutions
* Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful.
* Excellent customer relations; verbal and written communications skills.
* Ability to successfully work with sales reps, BTSs and business partners to close business deals.
* Ability to manage multiple accounts and associated opportunities simultaneously.
* Ability to learn IBM's line of products and services.
* Ability to analyze and resolve business and technical challenges.
* Ability to negotiate and prioritize projects.
* Travel up to 60% or 3 days a week (home on weekends- based on project requirements)
**Preferred technical and professional experience**
* Experience in the Energy & Utilities, Communications, Telco, Media and high tech verticals is a plus.
* Deployment experience is a differentiator for the successful candidate
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
View Now
7
Senior Technical QA Engineer (Power BI testing expertise)
Growth Acceleration Partners
Posted 18 days ago
Job Viewed
Job Description
WHAT WE DO
Founded in 2007, Growth Acceleration Partners (GAP) is a consulting and technology services company. We consult, design, build and modernize revenue-generating software and data engineering solutions for clients. With modernization services and AI tools, we help businesses achieve a competitive advantage through technology. GAP’s remote, integrated engineering teams use end-to-end solutions to innovate and align with your business goals. We have 600+ English-speaking engineers based in Latin America and approximately 20 U.S.-based engineers. With some of the highest customer satisfaction scores in the industry, GAP’s focus is customer and employee success.
GAP is a woman-owned company headquartered in Austin Texas. We are a values-based company focused on growing our people by investing in education, onsite English classes and training in the latest technologies, including AI, data analytics and machine learning. Our goal is to provide solutions for our customers that help them achieve critical business outcomes, while enabling our GAPSters and our communities to attain long-term success.
Summary:
We are seeking a detail-oriented Quality Assurance (QA) Specialist with strong expertise in Power BI testing and Microsoft Fabric migrations. This role will play a critical part in ensuring data integrity, reliability, and performance across our reporting and analytics environment. The ideal candidate will combine front-end user testing skills (Power BI Service navigation, validating report usability) with back-end data validation (SQL queries, pipeline testing, data model checks).
Key Responsibilities:
• QA Strategy & Execution:
o Develop and implement QA strategies for data workflows, pipelines, and models within Microsoft Fabric.
o Establish repeatable testing processes to validate data quality, consistency, and accuracy across Power BI reports and semantic models.
• Testing & Validation:
o Test Power BI Service functionality, including navigation, permissions, and user interactions.
o Validate front-end report outputs and ensure consistency with underlying data sources.
o Query SQL backend sources to confirm data accuracy, transformations, and performance.
o Compare legacy vs. Fabric environments to ensure identical functionality and results.
• Automation & Documentation:
o Design and manage automated testing processes for pipelines, models, and integrations.
o Document test cases, scenarios, and outcomes in a clear, reproducible manner.
o Track and report quality metrics, ensuring SLAs for data availability and accuracy are met.
• Collaboration & Issue Resolution:
o Work closely with Business Analysts, Power BI Developers, Data Engineers, Modelers, and Governance Specialists to uphold data quality standards.
o Conduct root cause analysis for data-related issues and coordinate resolution efforts.
o Recommend improvements in testing frameworks, methodologies, and tools.
Required Skills & Experience :
• Proven experience in Power BI Service testing, including navigation, permissions, and report validation.
• Ability to query SQL databases for back-end validation and issue troubleshooting.
• Comfort with Excel (pivot tables, lookups, comparisons) for validation and analysis.
• Strong understanding of data quality principles (completeness, accuracy, consistency).
• Familiarity with Microsoft Fabric and Azure environments.
• Knowledge of automated testing frameworks for data pipelines and integrations.
• Experience in defining, tracking, and reporting QA and data quality metrics.
• Strong documentation skills to create clear and repeatable test cases.
Preferred Qualifications:
• Hands-on experience testing data migrations to Microsoft Fabric.
• Familiarity with Azure security protocols and governance frameworks.
• Prior experience in root cause analysis for complex data/reporting issues.
• Exposure to continuous integration/continuous testing (CI/CT) practices.
At Growth Acceleration Partners, we're an equal opportunity employer committed to building a diverse and inclusive team. We value everyone's unique background, and we provide equal opportunities regardless of race, color, creed, religion, sexual orientation, gender identity, age, national origin, disability, marital status, veteran status or any other personal right protected by law. We foster a culture of belonging and strive to provide a welcoming environment where everyone feels safe to contribute and grow.
Apply Now
8
Technical Support
21217 Baltimore, Maryland
Koniag Government Services
Posted 3 days ago
Job Viewed
Job Description
**Technical Support**
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**
**Tuknik Government Solutions** , a Koniag Government Services Company, is seeking an experienced **Technical Support** analyst to support TGS and our government customer in Baltimore, MD.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
**Job Overview:**
Provides technical assistance and support for internal customers, both in person and remote, using agency standard software and hardware. Troubleshoot, address and (to the extent possible) rectify software and hardware issues, meeting customer needs to use agency systems and/or maintain connection, usage, or physical set-ups of required hardware and/or software.
**Essential Duties and Responsibilities include the following (not listed in order of importance; other duties may be assigned):**
+ Perform software/hardware customer support and troubleshooting for workstation, laptop, printer, and other similar IT equipment.
+ Provide basic IT troubleshooting. While addressing the situation, keep end-users notified until resolved. If unable to resolve the issue within the same day, apprise management immediately and update the problem tracking system with all actions taken within one hour of the resolution of any issue.
+ Assist staff with user support of installed Microsoft, Adobe, and AutoCAD software applications.
+ Utilize the problem tracking system to document all end user, hardware and software issues encountered. The system is updated in real time and closed out properly upon resolution of issues.
+ Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
+ Open a ticket in the problem tracking system for every customer contact and determine and document scope, impact, and priority; resolve, or escalate as appropriate.
+ Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
+ Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
**Work Experience, Knowledge, Skills & Abilities:**
+ To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
+ The requirements listed below are representative of the knowledge, skill and ability required.
+ Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
+ High School Diploma and/or related advanced training.
+ At least 2 years of experience in desktop and computer peripheral installation and assistance.
**Abilities:**
+ Ability to organize, prioritize and meet deadlines
+ Excellent critical thinking skills
+ Strong self-starter requiring minimal supervision
+ Strong problem-solving skills
+ Strong verbal communication to effectively express concepts, plans, and proposal
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at or by calling to request accommodations.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Family** **Client Techncial Support and Training**
**Job Function** **Mgmt.-Customer Technical Support**
**Pay Type** **Hourly**
View Now
9