2,812 Technical Skills jobs in the United States

We're looking for a reliable and tech-savvy Technical Support Specialist to join our team. In this role, you'll be the first point of contact for customers and internal staff seeking assistance with software, hardware, or network-related issues. You’ll troubleshoot problems, provide clear solutions, and escalate complex issues when needed. A strong customer service mindset, solid communication skills, and a good understanding of common technical systems are essential.

Daily tasks include responding to support tickets, assisting users via phone or chat, documenting issues, and working closely with other IT staff to resolve technical challenges. You’ll also help with system setups, software installations, and routine maintenance tasks.

The ideal candidate is patient, detail-oriented, and eager to help others solve problems. Experience with Windows and macOS environments, basic networking knowledge, and familiarity with ticketing systems (like Zendesk or Freshdesk) is a plus.

This is a great opportunity for someone looking to grow in the IT field while gaining hands-on experience with real-world support issues.

We are seeking a detail-oriented and customer-focused Remote Technical Support Specialist to join our team. In this role, you will be the first point of contact for customers experiencing technical issues, providing timely solutions, guidance, and troubleshooting across a variety of hardware, software, and network systems. You will play a key role in ensuring customer satisfaction by delivering excellent technical assistance and clear communication.

• Provide technical support via phone, email, chat, or ticketing systems.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues.
• Walk customers through step-by-step solutions in an easy-to-understand manner.
• Document issues, resolutions, and customer interactions in the support system.
• Escalate complex problems to higher-level support or engineering teams when necessary.
• Assist in setting up, configuring, and maintaining customer accounts or systems.
• Stay updated on company products, services, and industry technology trends.
• Deliver excellent customer service with patience, empathy, and professionalism.

• Proven experience in a technical support or help desk role (remote experience preferred).
• Strong knowledge of operating systems (Windows, macOS, Linux) and mobile platforms.
• Familiarity with networking, cloud applications, and troubleshooting tools.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work independently in a remote environment.
• Strong problem-solving and critical-thinking skills.
• High-speed internet connection and reliable home office setup.

• Experience with ticketing systems (e.g., Zendesk, Freshdesk, Jira, ServiceNow).
• Knowledge of remote desktop applications and support tools.
• Basic understanding of IT security practices.
• Certifications such as CompTIA A+, Network+, or similar are a plus.

• Flexible remote work environment.
• Competitive salary and performance-based incentives.
• Opportunities for professional growth and training.
• Supportive and collaborative team culture.

We are currently seeking a dedicated Technical Support professional to join PHOTAVIA, a leading company in the media production industry. As a Technical Support specialist, you will play a crucial role in providing technical assistance to our clients and ensuring smooth operations of our products and services. You will have the opportunity to work on exciting projects and contribute to the success of our innovative solutions. This position is vital in maintaining customer satisfaction and optimizing our technical support processes.

As a Technical Support team member at PHOTAVIA, you will be involved in troubleshooting technical issues, resolving customer queries, and offering timely solutions. Your role will be instrumental in enhancing the overall customer experience and building strong relationships with our clients. This is an excellent opportunity for individuals interested in technical support roles within the media production industry, with a focus on providing exceptional customer service and technical expertise.

• Provide technical assistance and support to customers via phone, email, or chat.
• Troubleshoot and resolve technical issues related to PHOTAVIA products and services.
• Document and track customer issues to ensure timely resolution and customer satisfaction.
• Collaborate with cross-functional teams to escalate and resolve complex technical issues.
• Assist in testing new product features and updates to ensure quality and functionality.
• Deliver product training and guidance to customers on technical aspects and best practices.
• Contribute to the development of knowledge base articles and support documentation.
• Participate in continuous learning and training to stay updated on technical advancements.

• Strong technical aptitude and ability to troubleshoot software and hardware issues.
• Excellent communication skills and ability to explain technical information clearly to non-technical users.
• Customer-oriented mindset with a focus on providing high-quality technical support.
• Ability to work independently and collaboratively in a fast-paced environment.
• Attention to detail and strong problem-solving skills.
• Experience in customer service or technical support roles is a plus.
• Knowledge of media production technologies and software is desirable.
• Proficiency in using help desk software and customer support tools.

We are seeking a dedicated and knowledgeable Technical Support professional to join our dynamic team. As a Technical Support specialist, you will play a crucial role in ensuring our customers receive prompt and effective assistance with their technical issues. This position requires not just a deep understanding of our products and services but also a commitment to delivering exceptional customer service. You will be the primary point of contact for our clients, addressing their inquiries, troubleshooting problems, and providing expert guidance to resolve issues. In this fast-paced environment, you will work collaboratively with other departments to identify areas of improvement, develop solutions, and facilitate seamless communication. Your ability to convey complex technical information in a clear and understandable manner will be essential to ensure our customers feel supported. We look for individuals who are not afraid to take the initiative, think critically, and provide innovative solutions. If you have a passion for technology, possess excellent communication skills, and are eager to help others, we encourage you to apply for this exciting opportunity to make a difference in our clients' experiences.

• Provide exceptional technical support via phone, email, and chat to customers experiencing issues with our products.
• Diagnose and troubleshoot hardware and software issues, guiding customers through solutions and steps.
• Document and track support requests using our ticketing system to ensure timely follow-up and resolution.
• Collaborate with engineering and product teams to convey customer feedback and identify recurring issues.
• Educate customers on product features and best practices to enhance their experience and satisfaction.
• Perform routine maintenance checks and updates on software as needed to prevent technical issues.
• Stay up-to-date with product knowledge, industry trends, and emerging technologies to provide informed support.

• Bachelor's degree in Computer Science, Information Technology, or a related field preferred.
• Proven experience in a technical support role or similar customer-facing position.
• Solid understanding of computer systems, mobile devices, and other tech products.
• Strong problem-solving skills with a focus on customer satisfaction and empathy.
• Excellent verbal and written communication skills, with a clear and professional demeanor.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with ticketing systems and customer relationship management (CRM) tools.

Top 3 Skills:
1. Hardware configuration/Distribution/provisioning
2. MAC OS X / iOS
3. Customer focus

Key Qualifications:
• Excellent customer service skills
• Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose
problems without scripted documentation
• Excellent English-language oral and written communication skills
• Excellent time management and multi-tasking skills
• Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
• Ability to maintain composure and customer-service focus in stressful situations
• Motivation and ability to work as part of a distributed team
• Conceptual understanding of IP networking and basic network troubleshooting skills
• Conceptual understanding of multi-tiered and web-based information systems architecture
• Experience providing hardware and software technical support for client's devices.
• Experience troubleshooting macOS and iOS operating systems
• Experience using an IT service management or CRM system for tracking technical support cases
• Experience using a knowledge base system

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.

Day-to-day operational activities focusing on change, configuration, incident and problem management, leading to service level management, service and software delivery life cycle (SDLC) and to the Test Lift Cycle using Information Technology Information Library (ITIL) as framework.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Drive the assessment, planning and authorization of changes to the IT production environment.
• Minimize disruption of services due to improper change implementation.
• Drive the identification of the root cause of Incidents or their prevention.
• Ensure services are stable, timely and accurate and Incidents neither occur nor recur, focusing on incident prevention.
• Support all the other processes providing accurate data related to the production environment, the elements (configuration items) that make it and their relationship.
• Establish effective relationship within IT organizations and Jabil to understand and interpret the process requirements and ensure efficient integration and optimal results for process definition
• Lead in the design and implementation of the process of his/her responsibilities, related tools and/or methodology to ensure cost efficient, timely and effective services that support the corporate business strategy
• Develop process tools and templates to facilitate process consistency and effectiveness
• Drive the efficiency and effectiveness of the process of responsibility and ensure that the process participants consistently follow the process standards, policies, business roles and procedures
• Maintain concise process management documentation and ensure process information repository is complete and accurate
• Oversee the day-to-day administration and operation of the process of his/her responsibilities and associated tools (Global, Regions, Sites level as assigned), facilitates or chairs process-related meetings

Knowledge requirements:
dvanced: User end points: HW and OS Win7-Win11, patching, vulnerabilities management, AD experience (users, group management)
Basic : Network knowledge (VLAN concept, basic network topology), Server knowledge (mount and rack, iLO, etc)
ppreciated experience: Thin Clients and Raspberry PI, DHCP, SCCM

Technical Support | Salt Lake City, Utah, United States

Position: Technical Support

Location: Salt Lake City, UT 84120

Duration: 3+ Months Contract

Pay Rate: $15.54/hr on W2

Hybrid Schedule:

Expected in-office days: 3 times a week

Expected remote days: 2 times a week

Daily working hours: The schedules can fall anywhere from 6am-7pm EST sun-sat.

Job Profile Summary:

• Advises and assists users over the telephone, email or chat to resolve incidents related to hardware, software, network connectivity and peripherals.
• Screens, diagnoses, researches, and resolves user issues. Maintains passwords, data integrity and file system security for the desktop environment.
• Provides onboarding support of new associates, including laptop and/or desktop configuration, system access and security clearances. Documents service requests and dispatches orders to support groups for problem resolution.
• Provides quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs)

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.

• Collaborate closely with internal teams to understand and address customer requirements with tailored aerospace and defense product solutions.
• Serve as the primary technical contact for customers, providing expert guidance, conducting product demonstrations, and preparing technical proposals.
• Partner with engineering, product management, and R&D to develop customized solutions compliant with aerospace regulations and customer specifications.
• Assist in creating clear, accurate technical documentation, proposals, and bid responses that meet industry standards.
• Deliver ongoing technical training and product updates to sales and marketing teams to enhance their capabilities.
• Monitor industry trends, competitor activities, and regulatory changes to inform the team and support strategic decisions.
• Provide technical support post-sale, coordinating with customer support and engineering to resolve issues and maintain customer satisfaction.
• Support onboarding efforts by guiding new clients through technical setup and configuration processes.

• Bachelor's degree in Engineering, Aerospace, Mechanical, Electrical, or related technical field.
• Experience in technical support or application engineering within aerospace, defense, or related high-technology industries.
• Strong understanding of aerospace and defense systems, regulations (e.g., ITAR, EAR), and industry standards.
• Excellent verbal and written communication skills, capable of conveying complex technical information to diverse audiences.
• Proficient in CRM software, Microsoft Office Suite, and technical drawing/diagram tools.

• Experience with RF, avionics, propulsion, or other aerospace-specific technologies.
• Basic understanding of the Connector and Harness MFG processes
• Familiarity with government contracting and procurement processes.
• Certifications related to aerospace systems or sales engineering.
• Ability and willingness to travel occasionally to customer sites and industry events.
• Demonstrated ability to work collaboratively in fast-paced, cross-functional teams.

• Provide real-time technical support for our smart scent diffuser devices and mobile app.
• Assist customers with connectivity, firmware, misting settings, and onboarding/setup.
• Respond to inquiries via phone, email, SMS, and live chat.
• Document all customer interactions using a support platform (Gorgias).
• Use VoIP platforms like RingCentral or Aircall for support calls.
• Resolve general customer service issues such as order status, returns, and product guidance.
• Identify and escalate recurring issues and contribute to our support knowledge base.

• 2+ years of customer service experience (3+ preferred), including at least 1 year in technical support .
• Proficiency with support platforms like Gorgias, Zendesk, or Freshdesk .
• Experience with VoIP systems (e.g., RingCentral, Aircall).
• Excellent communication skills-able to clearly explain tech to non-technical users.
• Ability to stay calm, professional, and solution-oriented during escalations.
• Strong attention to detail and organizational skills.
• Experience in a fast-paced or startup environment is a plus.
• Bilingual (English/Spanish) is a strong plus.

• Must reside in or near Doral, FL and be able to work on-site daily .
• Must be authorized to work in the United States (no sponsorships offered).
• Must be able to verify legal work eligibility .

• Pay: $18.00/hour (firm cap)
• Schedule: Full-Time, On-Site
• Work Location: One location (Doral, FL)
• PTO and Holiday Pay