15 Technical Specialists jobs in Frederick

Overview:

This role will assist the Tactical Technical Team Hotel training department. Candidate should possess history of training on various different systems both manned and autonomous. Candidate should possess ability to analyze information in regards to experimental technology and work with cirriculum developer to create both practical and tactical employment trainings to be used with various military and civilian support units. This includes creating lesson plans, designing training exercises, and selecting appropriate training methods. Strong practical experience in military, law enforcement, or security operations is vital. Tactical trainers must be able to adjust their methods to suit various training settings and scenarios. 

Travel: Up to 15% Conus Clearance:

An ACTIVE Secret Clearance is required for this position. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. US Citizenship is required to obtain a clearance.

Requirements:

• FAA Part 107 certification

Responsibilities:

This role will assist the Tactical Technical Team Hotel training department. Candidate should possess history of training on various different systems both manned and autonomous. Candidate should possess ability to analyze information in regards to experimental technology and work with cirriculum developer to create both practical and tactical employment trainings to be used with various military and civilian support units. This includes creating lesson plans, designing training exercises, and selecting appropriate training methods. Strong practical experience in military, law enforcement, or security operations is vital. Tactical trainers must be able to adjust their methods to suit various training settings and scenarios. 

Preferred Skills and Experience:

• Prior military service in a combat MOS.
• Prior experience with training military personnel. 
• Prior experience with curriculum development.

Education: A Bachelors degree from an accredited university is preferred. Compensation:

Compensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate’s experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements.

The projected annual compensation range for this position is $80,000.00 - $120,000.00 (USD). This estimate reflects the standard salary range for this position and is just one component of the total compensation package that SimVentions offers. 

Benefits:

At SimVentions, we’re committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs. 

We offer:

• Medical, dental, vision, and prescription drug coverage
• Employee Stock Ownership Plan (ESOP)
• Competitive 401(k) programs
• Retirement and Financial Counselors
• Health Savings and Health Reimbursement Accounts
• Flexible Spending Accounts
• Life insurance, short- & long-term disability
• Continuing Education Assistance
• Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military)
• Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling
• Supplemental Benefit Program 

Why Work for SimVentions?:

SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It’s also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together.

Support Our Warfighters

SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world.

Drive Customer Success

We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact.

Get Involved in Giving Back

We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year.

Build Innovative Technology

SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer’s success.

Work with Brilliant People

We don’t just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture.

Create Meaningful Solutions

We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve.

Employees who join SimVentions will enjoy additional perks like:

• Employee Ownership:  Work with the best and help build YOUR company!
• Family focus:  Work for a team that recognizes the importance of family time.
• Culture:  Add to our culture of technical excellence and collaboration.
• Dress code:  Business casual, we like to be comfortable while we work.
• Resources:   Excellent facilities, tools, and training opportunities to grow in your field.
• Open communication:  Work in an environment where your voice matters.
• Corporate Fellowship:   Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development.
• Employee Appreciation:  Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more.
• Founding Partner of the FredNats Baseball team:  Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite.
• Food:  We have a lot of food around here!

FTAC

Overview:

This role will assist the Tactical Technical Team Hotel training department. Candidate should possess history of training on various different systems both manned and autonomous. Candidate should possess ability to analyze information in regards to experimental technology and work with cirriculum developer to create both practical and tactical employment trainings to be used with various military and civilian support units. This includes creating lesson plans, designing training exercises, and selecting appropriate training methods. Strong practical experience in military, law enforcement, or security operations is vital.  Tactical trainers must be able to adjust their methods to suit various training settings and scenarios. 

Travel: Up to 15% Conus Clearance:

An ACTIVE Secret Clearance is required for this position. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. US Citizenship is required to obtain a clearance.

Requirements:

• FAA Part 107 certification

Responsibilities:

This role will assist the Tactical Technical Team Hotel training department. Candidate should possess history of training on various different systems both manned and autonomous. Candidate should possess ability to analyze information in regards to experimental technology and work with cirriculum developer to create both practical and tactical employment trainings to be used with various military and civilian support units. This includes creating lesson plans, designing training exercises, and selecting appropriate training methods. Strong practical experience in military, law enforcement, or security operations is vital.  Tactical trainers must be able to adjust their methods to suit various training settings and scenarios. 

Preferred Skills and Experience:

• Prior military service in a combat MOS.
• Prior experience with training military personnel. 
• Prior experience with curriculum development.

Education: A Bachelors degree from an accredited university is preferred. Compensation:

Compensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate’s experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements.

The projected annual compensation range for this position is $80,000.00 - $120,000.00 (USD). This estimate reflects the standard salary range for this position and is just one component of the total compensation package that SimVentions offers. 

Benefits:

At SimVentions, we’re committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs. 

We offer:

• Medical, dental, vision, and prescription drug coverage
• Employee Stock Ownership Plan (ESOP)
• Competitive 401(k) programs
• Retirement and Financial Counselors
• Health Savings and Health Reimbursement Accounts
• Flexible Spending Accounts
• Life insurance, short- & long-term disability
• Continuing Education Assistance
• Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military)
• Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling
• Supplemental Benefit Program 

Why Work for SimVentions?:

SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It’s also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together.

Support Our Warfighters

SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world.

Drive Customer Success

We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact.

Get Involved in Giving Back

We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year.

Build Innovative Technology

SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer’s success.

Work with Brilliant People

We don’t just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture.

Create Meaningful Solutions

We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve.

Employees who join SimVentions will enjoy additional perks like:

• Employee Ownership:   Work with the best and help build YOUR company!
• Family focus:   Work for a team that recognizes the importance of family time.
• Culture:   Add to our culture of technical excellence and collaboration.
• Dress code:   Business casual, we like to be comfortable while we work.
• Resources:   Excellent facilities, tools, and training opportunities to grow in your field.
• Open communication:   Work in an environment where your voice matters.
• Corporate Fellowship:   Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development.
• Employee Appreciation:  Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more.
• Founding Partner of the FredNats Baseball team:   Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite.
• Food:   We have a lot of food around here!

FTAC

Overview:

This role will assist the Tactical Technical Team Hotel training department. Candidate should possess history of training on various different systems both manned and autonomous. Candidate should possess ability to analyze information in regards to experimental technology and work with cirriculum developer to create both practical and tactical employment trainings to be used with various military and civilian support units. This includes creating lesson plans, designing training exercises, and selecting appropriate training methods. Strong practical experience in military, law enforcement, or security operations is vital.  Tactical trainers must be able to adjust their methods to suit various training settings and scenarios. 

Travel: Up to 15% Conus Clearance:

An ACTIVE Secret Clearance is required for this position. Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. US Citizenship is required to obtain a clearance.

Requirements:

• FAA Part 107 certification

Responsibilities:

This role will assist the Tactical Technical Team Hotel training department. Candidate should possess history of training on various different systems both manned and autonomous. Candidate should possess ability to analyze information in regards to experimental technology and work with cirriculum developer to create both practical and tactical employment trainings to be used with various military and civilian support units. This includes creating lesson plans, designing training exercises, and selecting appropriate training methods. Strong practical experience in military, law enforcement, or security operations is vital.  Tactical trainers must be able to adjust their methods to suit various training settings and scenarios. 

Preferred Skills and Experience:

• Prior military service in a combat MOS.
• Prior experience with training military personnel. 
• Prior experience with curriculum development.

Education: A Bachelors degree from an accredited university is preferred. Compensation:

Compensation at SimVentions is determined by a number of factors, including, but not limited to, the candidate’s experience, education, training, security clearance, work location, skills, knowledge, and competencies, as well as alignment with our corporate compensation plan and contract specific requirements.

The projected annual compensation range for this position is $80,000.00 - $120,000.00 (USD). This estimate reflects the standard salary range for this position and is just one component of the total compensation package that SimVentions offers. 

Benefits:

At SimVentions, we’re committed to supporting the total well-being of our employees and their families. Our benefit offerings include comprehensive health and welfare plans to serve a variety of needs. 

We offer:

• Medical, dental, vision, and prescription drug coverage
• Employee Stock Ownership Plan (ESOP)
• Competitive 401(k) programs
• Retirement and Financial Counselors
• Health Savings and Health Reimbursement Accounts
• Flexible Spending Accounts
• Life insurance, short- & long-term disability
• Continuing Education Assistance
• Paid Time Off, Paid Holidays, Paid Leave (e.g., Maternity, Paternity, Jury Duty, Bereavement, Military)
• Third Party Employee Assistance Program that offers emotional and lifestyle well-being services, to include free counseling
• Supplemental Benefit Program 

Why Work for SimVentions?:

SimVentions is about more than just being a place to work with other growth-orientated technically exceptional experts. It’s also a fun place to work. Our family-friendly atmosphere encourages our employee-owners to imagine, create, explore, discover, and do great things together.

Support Our Warfighters

SimVentions is a proud supporter of the U.S. military, and we take pride in our ability to provide relevant, game-changing solutions to our armed men and women around the world.

Drive Customer Success

We deliver innovative products and solutions that go beyond the expected. This means you can expect to work with a team that will allow you to grow, have a voice, and make an impact.

Get Involved in Giving Back

We believe a well-rounded company starts with well-rounded employees, which is why we offer diverse service opportunities for our team throughout the year.

Build Innovative Technology

SimVentions takes pride in its innovative and cutting-edge technology, so you can be sure that whatever project you work on, you will be having a direct impact on our customer’s success.

Work with Brilliant People

We don’t just hire the smartest people; we seek experienced, creative individuals who are passionate about their work and thrive in our unique culture.

Create Meaningful Solutions

We are trusted partners with our customers and are provided challenging and meaningful requirements to help them solve.

Employees who join SimVentions will enjoy additional perks like:

• Employee Ownership:   Work with the best and help build YOUR company!
• Family focus:   Work for a team that recognizes the importance of family time.
• Culture:   Add to our culture of technical excellence and collaboration.
• Dress code:   Business casual, we like to be comfortable while we work.
• Resources:   Excellent facilities, tools, and training opportunities to grow in your field.
• Open communication:   Work in an environment where your voice matters.
• Corporate Fellowship:   Opportunities to participate in company sports teams and employee-led interest groups for personal and professional development.
• Employee Appreciation:  Multiple corporate events throughout the year, including Holiday Events, Company Picnic, Imagineering Day, and more.
• Founding Partner of the FredNats Baseball team:   Equitable distribution of tickets for every home game to be enjoyed by our employee-owners and their families from our private suite.
• Food:   We have a lot of food around here!

FTAC

Product Support Technical Trainer

As a Technical Trainer for STULZ USA, a precision cooling manufacturer for mission critical applications, you will be responsible for providing onsite owner's training to end-users, facility maintenance personal and onsite technicians. This position requires extensive travel to client locations. You will report directly to the Training Program Manager and collaborate with cross-functional teams to ensure effective training delivery and customer satisfaction.

Essential Duties and Responsibilities:

• Conduct Onsite Training: Travel to customer sites to deliver comprehensive training sessions on HVAC precision cooling systems. This includes classroom instruction, hands-on demonstrations, and practical exercises.
• Training Material Development: Collaborate with the Training Program Manager and subject matter experts to develop training materials, including presentations, and training aids when necessary. Ensure that the content is accurate, up-to-date, and aligned with the company's guidelines.
• Customize Training Programs: Tailor training programs to meet the specific needs of each customer, considering their equipment configurations, operational requirements, and skill levels. Work closely with the Training Program Manager to understand customer requirements and expectations.
• Product Knowledge: Stay updated on the latest HVAC industry standards, trends, and features. Continuously enhance your product knowledge of the STULZ product line to deliver accurate and relevant training.
• Documentation: Create and maintain training documentation, including training schedules, attendance records, evaluation forms, and training reports. Ensure that all relevant information is accurately recorded and submitted in a timely manner.
• Continuous Improvement: Seek feedback from customers and field personnel to evaluate the effectiveness of training programs. Collaborate with the Training Program Manager and other stakeholders to identify areas for improvement and implement necessary changes to enhance training content and delivery methods.
• Safety Compliance: Emphasize safety protocols and best practices during training sessions to ensure customers operate the HVAC equipment in a safe and efficient manner. Adhere to company safety policies and guidelines at all times.
• Travel Management: Coordinate travel arrangements, including scheduling, accommodation, and logistics, to optimize training efficiency and minimize disruptions. Communicate travel plans and updates to the Training Program Manager to ensure clear visibility and effective coordination.
• Other duties as assigned.

Qualifications:

• Bachelor's degree in HVAC Technology, or a related field or related field experience.
• Proven experience in conducting technical training for HVAC systems, preferably precision cooling equipment.
• In-depth knowledge of HVAC principles, precision cooling technologies, and industry standards.
• Strong presentation and communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
• Excellent interpersonal skills to establish rapport with customers and effectively address their training needs.
• Detail-oriented with strong organizational skills to manage training schedules, documentation, and travel arrangements.
• Flexibility to travel extensively, occasionally on short notice, to customer locations.
• Valid driver's license and ability to operate HVAC equipment during training sessions.
• Safety-conscious mindset with knowledge of safety protocols and procedures in HVAC environments.

Salary Range: $70,000 - $80,000

Nearest Major Market: Washington DC

**Koniag Professional Services, LLC,** a Koniag Government Services company **,** is seeking a Technical Guidance Analyst with a Top-Secret clearance to support **KPS** and our government customer in Germantown, MD. _This position is for a Future New Business Opportunity._
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag Professional Services, a Koniag Government Services company, is seeking a skilled Technical Guidance Analyst (TGA) to join our team supporting the Department of Energy (DOE) in the preparation of classification guidance and classification/declassification policy documents. The TGA will work under the direction of a Senior Technical Guidance Analyst (STGA) and ensure compliance with applicable laws, regulations, DOE orders, and DOE Office of Classification (OC) procedures for Restricted Data (RD), Formerly Restricted Data (FRD), National Security Information (NSI), and Unclassified Controlled Nuclear Information (UCNI).
**Essential Functions, Responsibilities & Duties may include, but are not limited to:**
+ Assist with the preparation of classification guidance and classification/declassification policy documents in accordance with applicable laws, regulations, DOE orders, and DOE OC procedures for RD, FRD, NSI, and UCNI.
+ Determine whether information is classified or UCNI or other Controlled Unclassified Information (CUI).
**Requirements**
**Education:**
+ Bachelor's degree in engineering or physical science from an accredited college or university.
+ Top-Secret clearance required
**Work Experience, Knowledge, Skills & Abilities:**
+ Ability to read and understand written English at or above academic grade 15 level, as demonstrated by the Nelson Denny reading assessment or equivalent.
+ For promotion to this position, an individual on the contract must be certified as a current DOE Derivative Classifier (DC).
+ After the transition period, the individual must qualify as a DC and UCNI Reviewing Official (RO) within ninety (90) days of the first day on the contract and meet DOE requirements to qualify as a Derivative Declassifier (DD) within twelve (12) months of hire.
+ At least one (1) year of experience in conducting classification reviews in accordance with applicable laws, regulations, DOE orders, and DOE Office of Classification (OC) procedures for RD, FRD, NSI, and UCNI.
+ Proficiency in reading and comprehending technical documents related to classification and declassification.
+ Knowledge of applicable laws, regulations, DOE orders, and DOE OC procedures for RD, FRD, NSI, and UCNI.
+ Attention to detail and accuracy in conducting classification reviews.
**Desired Skills and Competencies:**
+ It is highly desirable for the individual to be qualified as a DOE DC at the time of hire.
+ It is desirable for the individual to have one (1) or more years of experience as a DD, with one (1) or more years performing bracketing reviews.
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at or by calling to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit .
**Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352**
**Job Details**
**Job Family** **Proposal Positions**
**Job Function** **Policy Analyst**
**Pay Type** **Salary**
**Education Level** **Bachelor's Degree**
**Travel Required** **No**

Your Role:

The Technical Customer Trainer is responsible for organizing, preparing, and delivering customer training courses with the Miltenyi Innovation and Technology Centers (MITC) in collaboration with the senior team members to support marketing strategies and new product introduction.

Essential Duties and Responsibilities:

• Utilize adult learning principles to conduct essential MITC customer training courses according to quality standards and company goals.
• Test new and updated training material, providing comprehensive feedback to instructional designers and SME.
• Attend specialist training to increase proficiency in MB technologies and applications, as well as modern training techniques and trainer certifications.
• Enrich customer training experience through technical consultation.
• Further customer success and brand loyalty through pre- and post-training engagement strategies.
• Cultivate sales and marketing leads by showcasing MACS solutions and educational advertisements during training courses and customer engagements.
• Keep and report data on completed courses, attendees, and feedback.
• Serve as co-trainer/preparation support as needed.
• Contribute to global training exchanges, department meetings, TTT workshops, and technical journal clubs.
• Maintain training lab equipment and supplies as needed.
• Manage trainee and course logistics as needed.

Requirements:

• Master’s degree or higher in Immunology, Stem Cell Biology, Cancer Research or similar scientific field; A minimum of 2-4 years lab experience; or equivalent combination of work experience and education.
• Knowledge of training technical concepts and lab procedures.
• Knowledge of flow cytometric procedures, concepts, and laboratory techniques, and/or GMP compliant cell processing.

Skills:

• Excellent written and verbal communication skills.
• Strong attention to detail.
• Skilled at prioritization and multitasking.
• Strong understanding of technical concepts and ability to quickly grasp complex technologies.
• Ability to operate a computer with Windows™ operating system, Outlook™ email, internet, and basic MS Office™ products.
• Excellent writing, editing, and proofreading skills, with a keen eye for detail and grammar.
• Proven experience collaborating with cross-functional teams and subject matter experts.
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.

Preferred:

• Experience designing technical course content with both traditional and modern training methods and tools (in classroom training, e-learning, workshops, simulations etc.).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail. Must be able to travel routinely by car and plane. Must possess a valid driver’s license, evidence of insurance/ insurability.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a temperature controlled, handicap-accessible facility without exposure to extreme hot or cold temperatures. Generally, this job is performed in an office environment. This job is performed in a variety of facilities. This job requires the person to be mobile to visit customer sites. Due to the travel requirements, this position may be exposed to natural elements of nature.

The hiring range for this position is expected to fall between $93,100 - $101,299, reflecting the range candidates can reasonably expect to be considered for at time of offer, based on factors such as experience, internal equity, and qualifications.

The salary of the finalist(s) selected for this role will be set based on a variety of considerations, including but not limited to internal equity, experience, education, specialization, skills, abilities, and training. The above range represents the Company’s good faith and reasonable estimate of possible compensation at the time of posting.

In addition to your salary, the Company offers a comprehensive benefits package, including health, vision, and dental insurance, as well as a 401(k) plan. All benefits are subject to eligibility requirements. Certain positions may also be eligible for additional compensation such as bonuses or commissions.

Miltenyi Biotec, Inc. is an EO Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Are you ready to start revolutionizing biomedical research? When you join Miltenyi Biotec, you join a family that is passionate about making a real impact – one breakthrough at a time. For over 30 years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs. These developments have led to cutting-edge cell and gene therapies – transformative methods that mobilize the body’s own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions. Today, our more than 18,000 solutions play a vital role in paving the way for the medicine of tomorrow.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Description

Your Role:

The Technical Customer Trainer is responsible for organizing, preparing, and delivering customer training courses with the Miltenyi Innovation and Technology Centers (MITC) in collaboration with the senior team members to support marketing strategies and new product introduction.

Essential Duties and Responsibilities:

• Utilize adult learning principles to conduct essential MITC customer training courses according to quality standards and company goals.
• Test new and updated training material, providing comprehensive feedback to instructional designers and SME.
• Attend specialist training to increase proficiency in MB technologies and applications, as well as modern training techniques and trainer certifications.
• Enrich customer training experience through technical consultation.
• Further customer success and brand loyalty through pre- and post-training engagement strategies.
• Cultivate sales and marketing leads by showcasing MACS solutions and educational advertisements during training courses and customer engagements.
• Keep and report data on completed courses, attendees, and feedback.
• Serve as co-trainer/preparation support as needed.
• Contribute to global training exchanges, department meetings, TTT workshops, and technical journal clubs.
• Maintain training lab equipment and supplies as needed.
• Manage trainee and course logistics as needed.

Requirements:

• Master's degree or higher in Immunology, Stem Cell Biology, Cancer Research or similar scientific field; A minimum of 2-4 years lab experience; or equivalent combination of work experience and education.
• Knowledge of training technical concepts and lab procedures.
• Knowledge of flow cytometric procedures, concepts, and laboratory techniques, and/or GMP compliant cell processing.

Skills:

• Excellent written and verbal communication skills.
• Strong attention to detail.
• Skilled at prioritization and multitasking.
• Strong understanding of technical concepts and ability to quickly grasp complex technologies.
• Ability to operate a computer with Windows operating system, Outlook email, internet, and basic MS Office products.
• Excellent writing, editing, and proofreading skills, with a keen eye for detail and grammar.
• Proven experience collaborating with cross-functional teams and subject matter experts.
• Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.

Preferred:

• Experience designing technical course content with both traditional and modern training methods and tools (in classroom training, e-learning, workshops, simulations etc.).

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is required to stand; climb or balance and stoop, kneel, crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Must have ability to handle more than one task at a time and must work at a rapid pace while maintaining attention to detail. Must be able to travel routinely by car and plane. Must possess a valid driver's license, evidence of insurance/ insurability.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This job is performed in a temperature controlled, handicap-accessible facility without exposure to extreme hot or cold temperatures. Generally, this job is performed in an office environment. This job is performed in a variety of facilities. This job requires the person to be mobile to visit customer sites. Due to the travel requirements, this position may be exposed to natural elements of nature.

The hiring range for this position is expected to fall between $93,100 - $101,299, reflecting the range candidates can reasonably expect to be considered for at time of offer, based on factors such as experience, internal equity, and qualifications.

The salary of the finalist(s) selected for this role will be set based on a variety of considerations, including but not limited to internal equity, experience, education, specialization, skills, abilities, and training. The above range represents the Company's good faith and reasonable estimate of possible compensation at the time of posting.

In addition to your salary, the Company offers a comprehensive benefits package, including health, vision, and dental insurance, as well as a 401(k) plan. All benefits are subject to eligibility requirements. Certain positions may also be eligible for additional compensation such as bonuses or commissions.

Miltenyi Biotec, Inc. is an EO Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

Are you ready to start revolutionizing biomedical research? When you join Miltenyi Biotec, you join a family that is passionate about making a real impact - one breakthrough at a time. For over 30 years, we have played a pivotal role in the design, development, manufacture, and integration of products for sample preparation, cell separation, cell analysis, imaging, and cell culture needs. These developments have led to cutting-edge cell and gene therapies - transformative methods that mobilize the body's own cells and genetic blueprint to tackle diseases such as cancer and autoimmune conditions. Today, our more than 18,000 solutions play a vital role in paving the way for the medicine of tomorrow.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Description

We are seeking a highly skilled Senior Technical Project Manager to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal government agency. This role requires strong program management experience within an IT project management framework and a deep understanding of contact center technologies and operations. The ideal candidate will have a background in solution architecture with hands-on experience in technologies such as CCaaS, CRMs, telephony systems, and related platforms.

The Senior Technical Project Manager will be responsible for managing contact center technology solutions, driving program operations, leading innovations, and implementing continuous improvements to optimize contact center performance and deliver high-quality service outcomes.

Please Note: This is 100% telework/remote opportunity. Candidate must be in the Gaithersburg, MD/Washington, DC metro area .

Job Duties:

• Responsible for professionally interacting with external customers to probe for and understand agency mission needs.

• Lead end-to-end project lifecycle management, including initiation, planning, execution, monitoring, and closeout for Salesforce and Contact Center projects.

• Coordinate across functional teams (e.g., HUD business owners, OCIO, GSA, vendors) to drive alignment and clear communication.

• Oversee Salesforce platform implementation and enhancements (Service Cloud, Experience Cloud, Knowledge Management, Analytics), ensuring FedRAMP compliance and federal standards are met.

• Manage Contact Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration.

• Manage customer-facing requests from both internal and external client stakeholders, including standard service requests, SLA, and Change Management requests.

• Meet with internal program managers and external customers to analyze and understand program requirements, customer goals, and future needs.

• Collaborate with business stakeholders to gather and document functional requirements for Salesforce projects and initiatives.

• Translate business requirements into comprehensive technical specifications, user stories, and use cases.

• Analyze and assess current business processes to identify opportunities for process improvement and automation using Salesforce capabilities.

• Lead or participate in multiple projects by completing and updating project documentation, managing project scope, adjusting schedules, and determining daily priorities towards on-time delivery of project tasks and milestones.

• Conduct daily Scrums and team Agile ceremonies, especially backlog refinement.

• Manage modernization projects, working in conjunction with other IT management staff and customer stakeholders.

• Proactively suggest and deliver continuous improvements by analyzing existing business operations and identifying technical solutions that will improve efficiency, performance, and the user and customer experience.

• Ensure contact center operations meet quality standards by implementing performance metrics and conducting regular quality audits.

• Drive innovation and continuous improvements by analyzing operations and identifying technical solutions to enhance efficiency and user experience.

• Develop and implement solution architecture for contact center technologies, including CCaaS, CRM systems, telephony, and related platforms.

• Assist in recruiting, training, and onboarding contact center agents to ensure optimal staffing levels and skill sets.

• Accountable for weekly project status reporting internally and externally.

Required Qualifications:

• Bachelors degree and 12+ years of relevant experience OR Masters with 10+ years of relevant experience. Additional years of relevant experience maybe considered and/or accepted in lieu of degree.

• PMP Certification.

• Extensive Salesforce expertise, including Service Cloud, Experience Cloud, Knowledge Management, and platform integrations.

• Contact Center solutions experience (NICE CXone, Amazon Connect, OR equivalent cloud CCaaS platforms).

• Experience in managing and optimizing contact center operations, including workforce management, quality monitoring, and performance metrics.

• Proven ability to lead innovations and implement continuous improvements within contact center operations.

• Background in solution architecture with hands-on experience in contact center technologies such as CCaaS, CRM systems, and/or telephony.

• Scrum Master certification.

• Experience with Agile ceremonies.

• Ability to develop labor estimates and schedules for IT projects.

• Ability to track and manage project spending according to budget.

• Strong leadership skills with the ability to manage and motivate a team.

• Ability to work well with a virtual-based team in a fast-paced environment.

• Ability to lead and work collaboratively within a dynamic team structure.

• Detail-oriented with strong analytical, communication, organizational, and time management skills.

• US Citizenship and ability to successfully obtain a government-issued Public Trust clearance.

Additional Attributes That Will Help Ensure Success:

• 8+ years of experience in program and project management, with a focus on IT and contact center operations.

• 6+ years of experience leading IT projects built on the Salesforce platform.

• 5+ years of experience applying Agile/Scrum development methodologies to IT modernization projects.

• 5+ years of experience in documenting customer journeys and writing user stories.

Preferred Qualifications:

• Knowledge of UI/UX design.

• Experience writing test cases and testing IT applications.

• Experience implementing chatbots and/or other AI-based solutions.

• Experience working with Federal government customers.

• Knowledge of contact center technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition.

• Experience in recruiting and training contact center agents to maintain a skilled and effective workforce.

Please Note: The program budget salary for this role could fall anywhere between $150,000 to mid/high $60,000 with a slight wiggle room (no guarantees) based on relevant experience and assessment. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

Original Posting:

October 2, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range 112,450.00 - 203,275.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#Remote

REQNUMBER: R-

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

**Description**
We are seeking a highly skilled **Senior Technical Project Manager** to lead the planning, execution, and delivery of Salesforce CRM and Contact Center modernization initiatives for a Federal government agency. This role requires strong program management experience within an IT project management framework and a deep understanding of contact center technologies and operations. The ideal candidate will have a background in solution architecture with hands-on experience in technologies such as CCaaS, CRMs, telephony systems, and related platforms.
The Senior Technical Project Manager will be responsible for managing contact center technology solutions, driving program operations, leading innovations, and implementing continuous improvements to optimize contact center performance and deliver high-quality service outcomes.
**Please Note:** This is 100% telework/remote opportunity. Candidate must be in the **Gaithersburg, MD/Washington, DC metro area** .
**Job Duties:**
+ Responsible for professionally interacting with external customers to probe for and understand agency mission needs.
+ Lead end-to-end project lifecycle management, including initiation, planning, execution, monitoring, and closeout for Salesforce and Contact Center projects.
+ Coordinate across functional teams (e.g., HUD business owners, OCIO, GSA, vendors) to drive alignment and clear communication.
+ Oversee Salesforce platform implementation and enhancements (Service Cloud, Experience Cloud, Knowledge Management, Analytics), ensuring FedRAMP compliance and federal standards are met.
+ Manage Contact Center technology deployments (NICE CXone or Amazon Connect) including IVR design, call routing, self-service automation, and CRM integration.
+ Manage customer-facing requests from both internal and external client stakeholders, including standard service requests, SLA, and Change Management requests.
+ Meet with internal program managers and external customers to analyze and understand program requirements, customer goals, and future needs.
+ Collaborate with business stakeholders to gather and document functional requirements for Salesforce projects and initiatives.
+ Translate business requirements into comprehensive technical specifications, user stories, and use cases.
+ Analyze and assess current business processes to identify opportunities for process improvement and automation using Salesforce capabilities.
+ Lead or participate in multiple projects by completing and updating project documentation, managing project scope, adjusting schedules, and determining daily priorities towards on-time delivery of project tasks and milestones.
+ Conduct daily Scrums and team Agile ceremonies, especially backlog refinement.
+ Manage modernization projects, working in conjunction with other IT management staff and customer stakeholders.
+ Proactively suggest and deliver continuous improvements by analyzing existing business operations and identifying technical solutions that will improve efficiency, performance, and the user and customer experience.
+ Ensure contact center operations meet quality standards by implementing performance metrics and conducting regular quality audits.
+ Drive innovation and continuous improvements by analyzing operations and identifying technical solutions to enhance efficiency and user experience.
+ Develop and implement solution architecture for contact center technologies, including CCaaS, CRM systems, telephony, and related platforms.
+ Assist in recruiting, training, and onboarding contact center agents to ensure optimal staffing levels and skill sets.
+ Accountable for weekly project status reporting internally and externally.
**Required Qualifications:**
+ Bachelors degree and 12+ years of relevant experience OR Masters with 10+ years of relevant experience. Additional years of relevant experience maybe considered and/or accepted in lieu of degree.
+ PMP Certification.
+ Extensive Salesforce expertise, including Service Cloud, Experience Cloud, Knowledge Management, and platform integrations.
+ Contact Center solutions experience (NICE CXone, Amazon Connect, OR equivalent cloud CCaaS platforms).
+ Experience in managing and optimizing contact center operations, including workforce management, quality monitoring, and performance metrics.
+ Proven ability to lead innovations and implement continuous improvements within contact center operations.
+ Background in solution architecture with hands-on experience in contact center technologies such as CCaaS, CRM systems, and/or telephony.
+ Scrum Master certification.
+ Experience with Agile ceremonies.
+ Ability to develop labor estimates and schedules for IT projects.
+ Ability to track and manage project spending according to budget.
+ Strong leadership skills with the ability to manage and motivate a team.
+ Ability to work well with a virtual-based team in a fast-paced environment.
+ Ability to lead and work collaboratively within a dynamic team structure.
+ Detail-oriented with strong analytical, communication, organizational, and time management skills.
+ **US Citizenship and ability to successfully obtain a government-issued Public Trust clearance.**
**Additional Attributes That Will Help Ensure Success:**
+ 8+ years of experience in program and project management, with a focus on IT and contact center operations.
+ 6+ years of experience leading IT projects built on the Salesforce platform.
+ 5+ years of experience applying Agile/Scrum development methodologies to IT modernization projects.
+ 5+ years of experience in documenting customer journeys and writing user stories.
**Preferred Qualifications:**
+ Knowledge of UI/UX design.
+ Experience writing test cases and testing IT applications.
+ Experience implementing chatbots and/or other AI-based solutions.
+ Experience working with Federal government customers.
+ Knowledge of contact center technologies and solutions such as PBX, ACD, IVR, CTI, WFM, Call Recording/Quality Monitoring, Performance Management, eLearning, Intelligent IVR/speech recognition.
+ Experience in recruiting and training contact center agents to maintain a skilled and effective workforce.
**Please Note:** **The program budget salary for this role could fall anywhere between $150,000 to mid/high $60,000 with a slight wiggle room (no guarantees) based on relevant experience and assessment. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.**
Come break things (in a good way). Then build them smarter.
We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."
**Original Posting:**
October 2, 2025
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
**Pay Range:**
Pay Range 112,450.00 - 203,275.00
The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote
REQNUMBER: R-
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.