44,196 Technical Staff jobs in the United States

ECC is looking for a Technical Service Manager to take on the challenge of ensuring all customer deadlines are met with a high level of technical standards. This role involves managing multiple priorities in a fast-paced environment and provides a mixture of customer service, employee development, technical knowledge, and problem-solving to meet the needs of ECC’s clients and staff. With an opportunity to have a significant impact on a growing territory, responsibilities include:

• Leading performance of profit and people for technical teams in the central region
• Planning and scheduling projects and staff to support client requirements
• Managing key performance financial and operational metrics to meet profitability
• Supporting sales and clients with customized support plans and agreements
• Aligning processes and standards with other leaders and ECC territories
• Creating and adhering to technical standards to ensure teams are trained properly
• Overseeing project and technical management to meet on-time, on-budget, and per specification customer requirements
• Developing employees to meet job standards and performance expectations
• Communicating and working with both technical and non-technical staff and customers

Primary Responsibilities (Essential Functions):

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The following areas of responsibility represent Key Results Areas (KRA’s) for which performance will be measured:

Financial Management

• Manage the overall department(s) profits to equal or exceed budget.
• Plan and schedule projects to provide adequate workload and maintain established chargeability target.
• Provide financial and operational performance analysis and projections to relevant managers.
• Manage staffing hours to ensure appropriate staffing levels.
• Offer timely proposals for system upgrades and technical solutions to clients.
• Provide monitoring, inspection, and support agreement proposals.

Marketing

• Conduct joint sales calls to promote engineering, implementation, and service agreements.
• Deliver presentations to ensure client embracement of project deliverables and company processes.
• Maintain direct customer contact for satisfaction throughout project lifecycles.
• Promote technical services capabilities to grow revenues.
• Communicate sales leads to the Sales Department.

Internal and External Client Support

• Develop overall Technical Support strategy for client applications and future products.
• Ensure premier client experience through the Client Support department.

Technical Standards

• Train technical staff to provide highest level of integration support.
• Ensure adherence to technical service standards for customer satisfaction.
• Communicate with sales and technical departments on proposed systems.
• Address and document complaints as per company policies.
• Provide necessary tools and equipment while managing finances.
• Maintain accurate inventory levels for support services.
• Prepare cost estimates and ensure minimal variance.
• Oversee Central Station monitoring accounts.

Staffing Management

• Interview and hire personnel to maintain staff size for profitability.
• Maintain a network of subcontractor technical personnel.

Project Management

• Review contractual documents and conduct consultations to ensure objectives are met.
• Assign Project Managers and maintain project scheduling.
• Conduct project reviews and manage costs in relation to budgets.
• Ensure actual project costs do not exceed 110% of budget.
• Prepare necessary documents for project completion and invoicing.

Employee Development

• Develop department and individual goals in alignment with business plan.
• Create staff training and development plans with necessary certifications.
• Implement onboarding plans with Human Resources.

Performance Management

• Provide real-time feedback and guidance to team members.
• Conduct objective performance assessments with Human Resources.
• Address performance issues and reinforce desired behaviors.

Additional Responsibilities

• Cultivate positive inter-departmental relationships.
• Foster a healthy work environment and represent the company professionally.
• Ensure adherence to company policies and safety standards.
• Oversee company vehicle and building maintenance.

Professional Knowledge, Skills, and Ability:

• Advanced knowledge in the technology industry.
• Managerial, business, financial planning, and technical skills.
• Computer literacy for company software programs.
• Ability to learn and use new technologies.
• Independent work capability within policies, procedures, and budgets.
• Solution-focused and results-driven.
• Excellent customer and employee relation skills.
• Willingness to work long hours and travel occasionally.

Required Education and/or Work Experience:

• Management, business, and formal technical training or experience.
• Experience managing teams and knowledge of system installations and repair.
• Experience with Fire Alarm, Audio/Video systems, Nurse Call, Intercom, security, and access control.
• Ability to train others on work standards and processes.

Certificates, Licenses, Registrations:

• Preferably AVIXA CTS; obtain within one year.
• NICET Level II or higher preferred; obtain within one year.
• Valid driver’s license and vehicle insurance.

Physical Requirements:

Reasonable accommodations may be made for individuals with disabilities. Requests should be submitted in writing to the supervisor or Human Resources.

• Ability to communicate verbally in person and over the phone.
• Perform repetitive motions with wrists, hands, and fingers.
• Exert up to 100 pounds of force occasionally.
• Travel up to 20% of the time within company regions and nationally.
• Utilize computers, scanners, smartphones, and tablets; willingness to learn new technologies.
• Perform physical activities such as climbing, stooping, and operating power tools.
• Work with potential hazards and in various physical conditions.

Job Type: Full-time

Pay:$95K+ per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

As a subsidiary of Hanwha Energy, a global energy solutions company, Hanwha Convergence USA Corp. provides reliable Smart Factory Solution, Factory Automation, and renewable energy O&M (Operations and Maintenance) services to semi-conductor manufacturing as well as solar PV & battery energy storage system (BESS) power generation clients. Hanwha Convergence is an affiliate of Hanwha Group, which is the 7th largest business conglomerate in Korea. Hanwha Group is a world leader in solar energy and a Fortune Global 500 company.

Position Summary: The TS Coordinator will provide support to the Technical Services team by assisting in creating Standard Operating Procedures (SOPs), Scope of Works (SOWs), and supporting our internal ticketing process. This role will collaborate closely with the Technical Services manager, Business Operations team, and field technicians to assist in streamlining processes and maintaining accurate documentation. This position may require occasional travel and would be ideal for someone who is detail-oriented, thrives in a technical environment, and is motivated to improve team efficiency and operational standards.

Attention external recruitment firms, we will not accept any unsolicited resumes at this time. Please do not contact any internal member of our company to discuss the position or to solicit candidates .

Essential Duties and Responsibilities:

• Provide day-to-day administrative support for Technical Service Team members.
• Maintain organized documentation and records for projects and compliance
• Deliver training to Field Service team members on internal processes and best practices.
• Schedule employees for special training courses (substation, inverter, tracker, etc.)
• Ensure vehicle registration requirements are up to date.
• Manage and track the maintenance and repair of the vehicle fleet.
• Verify vehicle users complete monthly inspections of their assigned vehicles.
• Coordinate ordering and verify delivery of tools and parts for Field Service team.
• Maintain uniform inventory and distribute as needed to employees.
• Ensure a healthy inventory PPE.
• Provide daily and as-needed Work Order updates to teams
• Other duties assigned

Education and/or Experience Requirements:

• Required:
• BS/BA or AA degree preferred or relative work experience
• Proficient in Microsoft Office software (ie Outlook, Excel).
• Highly organized with 1-3 years of record keeping experience.
• Capability to handle multiple projects simultaneously.
• Excellent verbal and written communication skills
• Ability to learn new technologies as necessary
• Prior experience in job costing, a plus
• Ability to multi-task and prioritize among assignments with a strong adherence to deadlines
• Must be organized, detail oriented and self-motivating.
• Punctual and Accountable

• Preferred:
• Smartsheet program experience.
• Vehicle management experience.

Physical Requirements / Work Environment:

• Ability to remain in a stationary position (e.g., seated at a desk) for extended periods of time.
• Frequent operation of a computer, keyboard, mouse, and other standard office equipment.
• Must be able to communicate effectively in person, over the phone, and through video conferencing.
• Ability to read, interpret, and analyze information on screens and in printed materials.
• Occasionally required to stand, walk, reach, bend, or lift office materials and supplies up to 25 pounds.
• Visual and auditory acuity necessary to perform job functions in a typical office environment.
• Ability to work in a fast-paced, professional office setting with regular use of standard office equipment.

Hanwha Convergence is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Convergence will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations.

Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-will employment opportunity.

JOB SUMMARY

Lead our in-house Riding Teams, designed to support technical projects and maintenance onboard our vessels. This role will be instrumental in ensuring the effective planning, training, deployment, and oversight of multi-disciplinary riding teams, in close collaboration with the shipboard and shoreside technical teams, including drydock projects.

POSITION RESPONSIBILITIES

• Collaborate with Technical Superintendents to develop detailed scopes of work for riding team relevant onboard technical annual and drydock works and projects.
• Plan and coordinate the deployment and scheduling of riding teams in accordance with vessel itineraries and project timelines.
• Ensure riding teams are adequately trained, equipped, and certified for their specific areas of responsibility.
• Maintain and manage toolboxes and specialized equipment required for riding team operations.
• Supervise the execution of work remotely or onboard to ensure quality, safety, and adherence to regulatory requirements.
• Monitor progress of riding team projects and provide regular updates and reports to the Director of Technical Services and the vessel-specific Fleet Senior Director and Technical Superintendents.
• Promote and ensure a strong safety culture within the riding teams, complying with all company safety policies, environmental standards, and international regulations.
• Ensure that all work is conducted in accordance with classification society standards, flag state requirements, and other regulatory bodies.
• Assist in onboarding new riding team members, including mentoring and development of technical skillsets.
• Support cost control initiatives by optimizing in-house capabilities and tracking performance against project budgets.
• Perform other job-related functions as assigned.

QUALIFICATIONS

DEGREE TYPE: Bachelor's Degree

FIELD(S) OF STUDY: Marine Engineering, HVAC, or related technical field.

EXPERIENCE

• Minimum 5 years of experience in Technical/HVAC operations within the maritime or cruise industry. Prior sailing experience or shipboard supervision experience is a plus.

COMPETENCIES & SKILLS

• Familiarity with maintenance planning systems (e.g., AMOS) and other marine technical platforms.
• Familiarity with ILO, MARPOL, SOLAS, and ISM Code standards related to marine maintenance activities.
• Strong understanding of shipboard systems, technical maintenance, and repair practices.
• Ability to develop and manage complex project plans in coordination with Technical Superintendents and other project stakeholders.
• Knowledge of international maritime regulations, classification society rules, and environmental standards.
• Experience supervising multi-disciplinary technical teams, preferably in a shipboard or drydock environment.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Project, Outlook, and report generation tools.
• Strong interpersonal and collaborative skills with the ability to work across departments and with shipboard staff.
• Excellent organizational and time management abilities.
• Able to travel and work aboard vessels as required for approximately 30% of the year.

Job DescriptionJob DescriptionDescription:

* This position is fully on-site*

We have an immediate opening for a talented and motivated individual to serve as a customer IT Specialist. You will be provided with the extensive and ongoing training needed to succeed in the field of electronic security systems. This is the ideal position for someone that is looking to start their career or take it to the next level with a stable, well respected and established company.

Responsibilities :

• Troubleshoot hardware and IP communication issues for clients' systems, including DVR/NVR, Access Control Systems and Electronic Security Systems.
• Handle inbound calls to department and assist clients as needed.
• Communicate with client IT personnel to troubleshoot a variety of issues that will include IP Filtering, VPN Tunneling and Port Forwarding.
• Bench testing and repair of devices and equipment.
• Ensure accurate data entry of all activity.

Requirements:

Technical Qualifications :

• 2-year college degree or equivalent experience required, 4-year college degree in a related field .
• Industry Standard Certifications a plus: CompTIA Network+, A+, and/or Security+; Cisco.
• Experience with Windows® and Linux Operating Systems.
• A thorough understanding of and hands-on experience with PC hardware and IP network communications.
• Knowledge of security systems, digital video recording and closed-circuit television systems a plus but not a requirement for this position.

Customer Service Qualifications :

• Strong written/verbal communication skills with the ability to deliver clear and concise training and direction to our clients.
• A positive attitude and strong work ethic along with a desire to learn and be trained.
• Flexible and adaptable to thrive in a fast-paced work environment that is team oriented.
• Attention to detail and high level of accuracy.
• Must be presentable/business professional.

Physical Requirements :

Ability to lift 50 lbs. and climb a ladder.

About DGA Security

DGA Security is a high-growth security technology company. Many of the world’s iconic brands trust DGA’s suite of security and monitoring services to protect their businesses, real estate, and retail presences across North America. With over fifty years of market dominance, we are a rock-solid company that is lucky enough to leverage today’s evolving technologies to enjoy continued aggressive growth.

What’s in it for you

• Competitive compensation and excellent comprehensive benefits package
• Chance to work with an extremely experienced and talented team
• Company outings, catered lunches, team building events and much more
• Excellent location in Midtown-Manhattan

Benefits and Perks

• Excellent Comprehensive Insurance Coverage
• 401(k) Retirement Savings Plan & Employer Match
• Access to Corporate Discounts
• Commuter Benefits
• Company Paid Life Insurance
• And much more…

DGA is an Equal Opportunity Employer. Here, we believe that embracing innovation is not just a core value, but a responsibility. We are committed to building an inclusive and diverse workplace where everyone, regardless of , , , , , , or any other characteristic, feels valued and supported. We provide equal opportunities to all applicants and employees and strive to foster a culture where are celebrated and everyone's voice is heard. Your unique perspectives and experiences are what drive us forward.

• This position is considered full time (40 hours a week on average, sometimes more) position. Follows all policies, procedures, SOPs, cGMPs, Work Instructions, and supervisor instructions. This duty is performed daily, about 100% of the time.
• To provide overall support in the safe and compliant manufacture of commercial pharmaceutical products. This duty is performed daily, about 100% of the time.
• Define and assist in the development of manufacturing processes of pharmaceutical products. This includes process scale-up, product transfer, new product development and existing product and process improvement. This duty is performed weekly, about 50% of the time.
• Troubleshoot process and procedural issues during the manufacturing operations. This duty is performed weekly, about 50% of the time.
• Generate, edit and issue master batch documentation (MBRs) for process, equipment and cleaning activities. This duty is performed weekly, about 30% of the time.
• Investigate deviations and variances in both manufacturing and packaging. Generate deviation reports and identify long term corrective and preventative actions. Assure implementation of such solutions in a timely manner. This duty is performed weekly, about 30% of the time.
• Lead and assist in all technical process enhancements and ancillary activities such as but not limited to: Process and equipment validation, implementation of new equipment, changes to existing manufacturing process, etc. This duty is performed weekly, about 30% of the time.
• Lead and assist in demonstration/scale up/pilot batch manufacture, engineering studies, equipment upgrades, etc. This duty is performed weekly, about 30% of the time.
• Identify and suggest process, equipment and efficiency improvements in the operational area. This duty is performed weekly, about 20% of the time.
• Prepare and present training presentations for technical training of operations personnel. This duty is performed weekly, about 20% of the time.
• Review executed batch documentation as needed. This duty is performed weekly, about 10% of the time.
• Work in multi-functional teams (Validation, QA, QC, SCM) to enhance and facilitate overall operational success. This duty is performed weekly, about 50% of the time.
• Perform any other related duties as required or assigned.

• Provide timely and accurate responses to technical inquiries from all levels of the sales structure (sales team, distributors, dealers, builders/contractors, and owners).
• Responsible for collecting and organizing inquiries to generate a data driven feedback loop to expand and improve the technical publications.
• Support the continuous maintenance and expansion of the company's technical publications.
• Support Sales and Installation Specialist in customer training and onboarding.
• Work closely with Installation Specialists and Sales to ensure customer requirements are clear, actionable, and satisfied.
• Maintain a working knowledge of all relevant building codes and regulatory changes (IBC/IRC, FBC, CBC, CCMC, etc.) and how they impact product compliance.
• Stay abreast of industry trends and how changing preferences impact technical publications and regulatory compliance.
• Assist with evaluation of regulatory landscape, market dynamics, and customer and consumer preferences to develop technical requirements of new market strategies.
• Support the continuous maintenance and expansion of the companies regulatory and code compliance.

• 5-years professional experience in the building materials industry, with a preference for building envelope.
• Excellent written and verbal communication skills tailored to the audience.
• Proficient in Microsoft Office suite.
• Strong capacity to understand, digest, and summarize regulatory codes, technical literature, and construction procedures.
• Preferred but not required qualifications & skills:
  1. Spanish-English bi-lingual
  2. Proficient in AutoCAD LT
• Willing to travel up to 20%