3,677 Technical Support Analyst jobs in the United States

Our client, a leading organization in the technology support industry, is seeking a **Technical Support Analyst** to join their team. As a Technical Support Analyst, you will be part of the customer support department, assisting clients with troubleshooting and device connectivity. The ideal candidate will have strong **problem-solving** , **communication** , and **collaboration** skills which will align successfully within the organization.
**Job Title:** Technical Support Analyst
**Location:** Remote
**Pay Range:** $20.00 per hour
**What's the Job?**
+ Provide high-quality technical support to effectively diagnose and resolve issues reported by external customers.
+ Troubleshoot and resolve complex problems across a wide range of internet-connected devices.
+ Deliver excellent customer service and maintain ownership of technical issues until resolution.
+ Utilize available resources to identify and resolve advanced technical problems.
+ Serve as a Subject Matter Expert, mentoring other team members and contributing to the knowledge base.
**What's Needed?**
+ Minimum 6 months of experience in customer service or technical troubleshooting.
+ At least 1 year of experience providing technical support in one or more areas such as mobile devices, home networking, or Bluetooth technologies.
+ Ability to type 30-40 WPM.
+ High school diploma or GED (post-secondary education preferred).
+ Strong verbal and written communication skills.
**What's in it for me?**
+ Medical insurance
+ Dental insurance
+ Disability insurance
+ Life insurance
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

**ABOUT THIS POSITION**
As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for outstanding, brilliant, and driven people to help guide our clients to become more efficient and successful. The primary responsibility of the Analyst is to provide exceptional support to our clients by handling incoming inquiries through ACD, email, and system feedback. Proactive problem identification, communication and resolution are essential in providing superior customer support. The Technical Analyst must maintain a positive attitude and have a positive effect on the morale of the team.
**WHAT YOU'LL DO**
+ Answer incoming support calls  
+ Make outbound calls as needed to customers, vendors, intermediaries and payers in support and resolution of inquiries
+ Respond to written email inquiries from our customers
+ Document, investigate and resolve customer issues to resolution
+ Identify client concerns and engage appropriate internal resources to ensure timely resolution
+ Abide by phone schedule to ensure sufficient availability for receiving inbound calls
+ Document all client interactions - phone calls, emails, work effort, etc
+ Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
+ Consistently meet performance standards as set forth in the quality guidelines
+ Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
+ Ability to demonstrate professionalism in communicating with clients and payers both written and verbally 
+ Ability to work self directed 
+ Availability to work extended hours when needed
+ Appropriately escalates issues and concerns in order to achieve timely resolution
+ Perform other duties and /or projects as assigned by management within the area of responsibility and control
**WHAT YOU'LL NEED**
+ Must have experience working in medical billing and/or with HCFA 1500/CMS 1500 and/or with UB-92/UB-04 (with demonstrated knowledge)
+ Exceptional client service skills
+ Technically savvy with excellent troubleshooting and analytical skills
+ Working knowledge of EDI files (Preferred)
+ Demonstrated verbal and written communication skills
+ Self-motivated with the ability to multitask, work independently, and work in a team setting
+ Strong sense of urgency
+ Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
+ Bachelor degree (Preferred)
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R1893

Job Description
Day to Day:
Insight Global is seeking IT Support Analysts to sit onsite for a local higher education client. These candidates would provide support to all IT-related activities, assistance end users, coordination resolutions for end user issues, and follow-up to end user related IT problems and ensure a resolution.
- Provide technical support onsite and over the phone for Customers
- Software and network issues on laptops and desktops
- Troubleshooting and resolving issues with software and printers.
- Create and manage tickets
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
Requirements:
- Associates Degree OR Bachelors Degree and
- Minimum 1 year professional IT Support Expereince
- Phone support experience - high call volume
- Experience remoting into devices to fix issues
- Previous IT Support expereince MUST INCLUDE both HARDWARE and SOFTWARE support

**Job Description:**
**Essential Job Functions:**
- Provide technical support in infrastructure services, responding to issues and assisting in tasks.
- Contribute to infrastructure projects and tasks under supervision.
- Participate in the monitoring and basic troubleshooting of infrastructure systems.
- Work with the team to address infrastructure-related challenges and meet departmental needs.
- Support the development of infrastructure documentation, including incident logs and records.
- Continue to develop and enhance technical skills.
- Apply problem-solving abilities to address infrastructure issues.
- Follow established best practices and standards in infrastructure service delivery.
**Basic Qualifications:**
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 2+ years of relevant work experience
- Proven experience in infrastructure technology analysis
- Proficiencies in data analysis and problem-solving
- A continuous learner that stays abreast with industry knowledge and technology
- **Onsite support required, Eunice, NM**
**- Candidates must be authorized to work in United States without the requirement of sponsorship.**
**Other Qualifications:**
- An advanced degree in a relevant field is a plus
- Relevant certifications, such as CompTIA Security+, Cisco CCENT, or AWS Certified Solutions Architect, are a plus
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.
**If you are an applicant from the United States, Guam, or Puerto Rico**
DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the **Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters** . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link ( Accommodations**
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email ( ) .
Please note: DXC will respond only to requests for accommodations due to a disability.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._

Technical Support Analyst
Hatfield,PA
POSITION SUMMARY
The primary function of this position is to independently support and perform complex technical duties related to the company's imaging and imaging products by resolving customer questions, problems or concerns.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Troubleshoot basic and advanced software/hardware issues with internal and external customers, including installers and trainers, via phone, email, chat, and remote control/assist software.
- Update existing dental X-ray equipment, software, firmware and/or hardware remotely and/or on site
- Answer & resolve inbound calls, emails and chats from Technical Support queues as needed
- Provide technical account management for customers and manage escalations
- Provide customer support including training, servicing, and quality assurance
- Documents and logs all calls in the CRM system
- Document and manage Product Development issues to resolution
- Checks warranty status, orders, and sends replacement parts, equipment, and requests dispatch of technician
- Collects data or provides basic reports to management
- Performs other duties and tasks as assigned by their supervisor/manager
QUALIFICATIONS
This position will require strong interpersonal phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting equipment by phone and with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working standard departmental support hours (8am - 8pm EST Mon-Fri), holidays and overtime. The role requires supporting and performing complex technical products, by answering customer questions or resolving issues in a support center environment. This role serves as a mentor for other Technical Support team members, handles customer escalations, and executes technical projects.
EDUCATION AND/OR EXPERIENCE
- Minimum high school diploma or equivalent
- Minimum of 1-2 years' work experience in a customer support role or equivalent
- 3-4 years of experience in troubleshooting hardware/software in a technical-related field
- Intermediate knowledge with MS Office; Word and Excel required
PREFERRED QUALIFICATIONS
- 2 year college degree in Associates of Applied Science or Electrical Technology preferred
- Understanding and use of CRM systems preferred
- Knowledge of SAP preferred
- Experience in a related dental or medical x-ray equipment manufacturer field preferred Job Ref: R

We’re looking for a Technical Support Analyst to join our IT team at Community Medical Group.

At CMG, technology drives our ability to deliver exceptional care. Our IT team supports the systems and devices that thousands of healthcare professionals rely on every day. As a Technical Support Analyst, you will be the go-to resource for end users across our facilities, ensuring their computers, applications, and systems run seamlessly. Joining us means contributing to a mission-driven organization where your technical expertise makes a real impact.

Here’s what you can look forward to as part of our team:

• 17 PTO Days
• 11 Paid Holidays
• 1 Floating Holiday
• United Healthcare for health, dental, and vision plans
• 401k + Employer Match
• Company paid Life Insurance
• An engaging work environment
• Growth opportunities and much more

What we’re looking for:

• Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience)
• 2 to 4 years of experience in IT support, helpdesk, or technical analyst role
• Proficiency with operating systems (Windows, macOS, Linux) and troubleshooting techniques
• Experience with networking (TCP/IP, DNS, DHCP, VPN) and IT ticketing systems (Jira preferred)
• Familiarity with Active Directory, Office 365, and enterprise productivity tools
• Strong problem-solving, communication, and customer service skills
• Ability to prioritize in a fast-paced, service-driven environment

Day-to-day, you’ll be:

• Installing and repairing IT equipment and software across facilities
• Responding to service desk requests and troubleshooting incidents
• Supporting moves, adds, and changes for users across CMG locations
• Mentoring entry-level analysts and training staff on technology use
• Maintaining documentation and escalating complex issues when needed
• Participating in on-call support rotation to keep operations running smoothly

If you’re ready to grow your career with a company guided by strong values, we’d love to hear from you.

Passion | Service | Integrity | Accountability

#CMGProud

Headquartered in St. Louis, Missouri with more than 1,200 employees and nearing $2B in revenue, Alberici is a diversified construction company that partners with leading organizations throughout North America to build their most challenging and important projects.

Since our founding in 1918, Alberici earned a reputation for executing with quality, safety and trust. Combined with our 100+ years of experience, we provide construction solutions to the automotive, commercial, civil, energy, food & beverage, healthcare, heavy industrial, industrial process, and water industries.

We build the critical structures that improve lives and strengthen communities.

Our mission is simple — and our approach to delivering on it is equally straightforward. We are as open and honest with our employees and partners as we are with our clients. We are here to work together to do the best work possible to bring this mission to life.

When it comes to our team, Alberici employees are built differently. We seek the best and brightest and are committed to investing in our people and providing the training and resources they need to learn, grow, and advance.

Are you Built for the Challenge ?

Our Values:

• Working Safely   
• Valuing Diversity             
• Serving Humbly
• Executing with Integrity
• Solving Creatively
• Engaging Fully

What We Offer:

• Profit-sharing plan, cash bonus programs and annual cost-of-living adjustments
• Generous salary increases and per diems for qualified out-of-town assignments
• Health, dental and vision insurance eligibility on day one
• Paid parental leave
• Continuing education reimbursement
• Personalized career development and training programs
• Minimum of 29 days of PTO (including holidays) for entry-level roles
• Fitness center for St. Louis office-based team members
• Gym membership reimbursement for project-based team members
• Corporate office cafeteria access
• Employee Resource Group (ERG) opportunities
• Philanthropy opportunities

Position Overview:

Essential Duties and Responsibilities include the following; however, other duties may be assigned.  To perform in this position successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Configures and installs computer hardware and software.
• Maintains IT work areas.
• Upgrades hardware and software components.
• Maintains IT hardware asset and software tracking.
• Remains abreast of changes in user and system software and hardware requirements.
• Provides first level end-user support.
• Maintains IT helpdesk ticketing system.

Additional Duties and Responsibilities

• Supports and adheres to the matrix organization format.
• Models and reinforces safety as a top priority of the organization.  Always wears a hard hat and other appropriate personal protective equipment in the field.
• Meets schedules and deadlines, adheres to policies and procedures, and maintains a good attendance/tardiness record.
• Ensures client satisfaction, both internally and externally, through positive, pleasant, professional, and efficient handling of issues.
• Exercises good interpersonal skills by gladly assisting others to accomplish work of the organization, even if it is outside the scope of regular duties.
• Performs other duties as assigned by the Supervisor.

Knowledge, Skills, and Abilities

• Reads, analyzes, and interprets documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Writes routine reports and correspondence.
• Speaks effectively before groups of customers or employees of organization.
• Defines problems, collects data, establishes facts, and draws valid conclusions.
• Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
• Organizes and manages time, duties, and activities efficiently.

Education and Experience

Two-year degree/certificate from a college or technical school AND one to three years related experience and/or training OR equivalent combination of education and experience.

Alberici is a North American company with multiple Operating Companies:

Alberici Constructors, Inc., Alberici Constructors, LTD., Alberici Construcciones, BRC, CAS Constructors, Filanc, Flintco, Hillsdale Fabricators, Kienlen Constructors, and WWPS

#LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

See job description

Job Location:                   Arlington, TX

Job Type:                          Full-time, Permanent

Internal Job Title:             Technical Support Analyst - Tier 1

Reports To:                      Team Lead - Technical Support

Job Requirement(s):       Travel throughout Canada and USA, 1 week per month

No. of Openings:              01 

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “ 
 
The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
 
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
 
And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. This role will support the PBS Install Services Team. As a Technical Support Analyst you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.

Responsibilities:

• Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
• Logging and documenting all customer interactions within our ticketing system and escalating matters as required
• Collaborating with other groups/departments to streamline service delivery
• Identify opportunities to drive process improvements that positively impact the client’s experience
• Develop knowledge and understanding of our software and the supporting Infrastructure
• Achieve relevant certification in line with department needs and requirements
• Achieving and exceeding KPI targets and other Metrics defined by the department
• Available to travel at least 1 week per month throughout the US and Canada
• Keeping abreast of Software enhancements and new releases, by reviewing release notes
• Commit to an ongoing personal development and cross-training as recommended by your Team Lead 

Qualifications:

• Relevant certification or post-secondary Diploma or Degree
• Valid Driver's License
• Strong understanding of Windows 7/8/10/11 Operating Systems and Windows 2019/2022 Servers
• Previous experience working with Networks (TCP/IP)
• Basic LAN/WAN knowledge
• CompTIA A+ and Network +
• Thorough understanding of PC hardware and software as well as Microsoft Products
• Excellent customer service skills
• Problem solving and trouble shooting skills
• Strong documentation abilities
• Effective time management and organization
• Strong multi-tasking and prioritization
• Excellent verbal and written communication skills
• Ability to work within and meet set deadlines
• Strong base knowledge of industry standard business applications
• Willingness to commit to an ongoing system of education and cross-training

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, and more
  

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder

PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department. 

JOB DESCRIPTION

Chubb's Global End User Services (EUS) organization is relentlessly focused on driving and improving the end user experience globally thru technology programs, deliveries and innovative solutions. With an extreme focus on the end user and a drive for excellence, the organization owns and oversees activities that support new ways of working to help improve productivity and simplify the technology experience.

We are looking for a Site Support Analyst to assist employees, new hires and contractors with technical issues related to their PC's, mobile devices, and peripherals. With us, your role will be broadly focused, with the exposure and opportunity to support hardware and software issues as well as upgrades related to desktop technology, will help develop, implement and enforce policies and procedures related to end user technology and will have excellent customer service skills and a positive attitude.

In this role, you will:

• Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products
• Support users in their use of printers, digital scanners, smart devices, meeting room scheduling and video conferencing technology
• Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues
• Train and guide staff on hardware and software usage
• Ensure patch compliance for PCs
• Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls
• Configure and build hardware; install and configure software based on user service requests
• Document resolution to desktop issues, propose solutions to root cause problems
• Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
• Interact with 3rd party vendors to drive and resolve specific technical problems
• Manage new hire setups, including coordination and configuration of equipment
• Assist with new hire orientations and onboard new users from a technology perspective
• Document resolutions to desktop issues and propose solutions to root cause problems
• Identify opportunities to improve, automate, or simplify processes or systems
• Ensure standardization of End User Services to align the EUS catalogue of services globally

QUALIFICATIONS

• At

  ABOUT US

  Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

  At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.