6,891 Technical Support Analyst jobs in the United States

• Offer hardware & software support for team members remotely.
• Assist with the planning and implementation of software solutions
• Act as first line of support for technology inquiries submitted by team members
• Troubleshoot, repair, prepare, and redeploy workstations to team members of all positions in the company (entry to executive level)
• Provide clear concise communication to support team members through many communication channels
• Uphold asset management standards
• Participate in an On-Call rotation for after business hours support
• Key technical contributor for project-based work as assigned
• Perform technology testing of new solutions/products and enhancements to current solutions/products
• Participate in creating and maintaining knowledge base documentation
• Partner with vendors to provide solutions and support of the business

• Understanding and/or experience with workflow automation solutions
• Desktop/workstation experience in troubleshooting hardware
• Demonstrating problem solving and critical thinking.
• Proficient in managing Office 365 Admin Center, configuring and supporting Microsoft Teams for collaboration and communication, overseeing Outlook for enterprise email solutions, and maintaining SharePoint sites for document management and team productivity. Skilled in user provisioning, policy enforcement, troubleshooting, and driving adoption of Microsoft cloud services to enhance organizational efficiency and security.
• Best in class customer service skills
• Outstanding communication skills both written and verbal
• Experience maintaining and developing strong relationships with external vendors & contractors
• Self-starter and ability to work in a fast-paced environment on multiple tasks simultaneously

Who we are:
Farm Credit Bank of Texas is a $38.9 billion wholesale bank that has been financing agriculture and rural America for over 100 years. Headquartered in Austin, Texas, we provide funding and services to rural lending associations in five states, and we are active in the nation's capital markets.
While you may not be familiar with our name, Farm Credit Bank of Texas plays a critical role in supporting the businesses that make it possible for America to maintain access to an affordable and safe food supply, an industry which is one of the most innovative and evolving of our time. And while you help us deliver on our mission, we deliver on our commitment to you as a valued employee by providing competitive compensation, generous health and wellness benefits packages and an attractive hybrid workplace located along the bluffs of the Colorado River just minutes west of downtown Austin.
We seek out top talent in their fields, whether it be technolo gy, finance, accounting, credit, human resources, or other administrative functions, and welcome you to join us in our mission to feed the world.

Position Description:
We are searching for a Technical Support Analyst. This position supports the operation of the help desk and serves as focal point for customer concerns and is responsible for providing enterprise-level technical assistance related to computer systems, hardware, network, and software issues through various intake channels. Resolves customer issues timely through problem-solving process and follows up with customers to ensure the issue has been resolved. Reports problems with procedures and makes suggestions for improvements. Infrequent travel may be required.
Day-to Day-Duties and Responsibilities:
- Provide first point of contact to customers via phone, email, chat, or in-person; onsite presence is required.
- Provide first and second-level technical support for desktops, laptops, network connectivity, mobile devices, printers, and other peripherals.
- Ability to navigate multiple computer systems while interacting with the customer.
- Record, track, and document the help desk request problem-solving process in real time, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
- Drive closure of incidents & problems meeting defined SLA.
- Ability to absorb and retain information quickly.
- Self-motivated and able to work with moderate supervision. Agent will be able to manage call flow, own time, and know when to escalate.
- Ability to proactively engage in alternate work when the primary intake method(s) volume is low to maximize agent occupancy.
- Document troubleshooting steps and solutions in a knowledge base and user documentation for future reference.
- Participates as part of a team and in team assignments when necessary.
- Assist with produc t rollouts, upgrades and special projects supporting the bank and user community.
- Comfortable receiving ongoing performance feedback and coaching.
- Flexible to provide support evenings, weekends/holidays as and when required for on call rotation.
- Educate customers on product features, best practices, and self-help resources.
- Stay up to date with product updates, industry trends, and best practices.
What You Bring to the Team:
It is an important role that covers many skills. This position requires:
Associates degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field, or two (2) to four (4) years of experience. (Desktop Support, Systems Administration, Network Administration) Prefer call center experience in a technical helpdesk environment. CompTIA A+, Microsoft, or other industry certifications would be desirable. The ideal candidate should have excellent problem-solving skills, strong communication abilities, a customer-oriented approach, and a keen interest in technology.
- Handles low and mid-level issues and problems and consults with or escalates to senior staff when solution is unclear.
- Strong customer service skills with a patient and friendly approach.
- Solid understanding of Windows OS (administration) and working knowledge of MAC/Linux OS.
- Intermediate knowledge of Microsoft Windows Server Platforms, Active Directory, Group Policy and Office 365.
- Knowledgeable in common enterprise applications and adept at troubleshooting related issues.
- Working understanding of networking: TCP/IP, LAN / WAN, DHCP, DNS, VPN, Routing, Switching, and Proxy/Firewalls.
- Working knowledge of ITSM/ticketing tools (e.g., ServiceNow).
- Capable of reading system logs, conducting health checks, and identifying potential issues before they escalate.
- Ability to exercise sound judgment, use discretion and main tain confidentiality
- Excellent problem-solving, verbal and written communication, and interpersonal skills.
- Possesses analytical thinking and mathematical skills.
- Ability to explain technical concepts to non-technical users.
- Ability to work independently and collaboratively in a team environment.
- A minimal degree of creativity and latitude is expected.
- Strong attention to detail and organizational skills.
Our benefits:
In addition to a competitive salary, we offer comprehensive, affordable, and competitive benefit options that are focused on health and wellness, financial security, and achieving a work-life balance:
- Flexible and affordable health and wellness benefits, including medical insurance, prescription drug coverage, dental insurance, vision care, flexible spending accounts, and more.
- 401(k) plan that includes an employer match (up to 4%) plus an additional employer contribution (up to 5%), both of w hich vest on the first day of employment
- Employer paid long-term disability and life insurance
- Generous vacation leave, sick leave, and up to eleven paid holidays
- Paid parental leave program of up to six weeks
- Up to five days per year to volunteer in local community organizations, services, or events
- Ongoing professional development opportunities
- Generous tuition-reimbursement program
- Physical fitness incentive plan
- Employer matching gifts program
- Modern hybrid work schedule combining in office and remote work locations.
Our culture:
In a world filled with unpredictable challenges, we invest in our people and ensure they have dependable careers with ample growth opportunities. As part of the larger Farm Credit System, we focus on building our culture around personal relationships and the ability to be connected to leadership through in-person conversations, regular town halls and employee engagement events. We are deeply committed to attracting and fostering a diverse workforce, development and career advancement and recognizing the hard work of individuals who contribute to our success.
Important note: We care about your hiring process and take it seriously. A real person will review your application and resume, meaning response timelines may vary. The interviewing process at Farm Credit Bank of Texas may include phone calls, text messages, emails, video interviews, on-site interviews, and requests for portfolios or demonstrations of work. We cannot personally follow-up with each applicant, and we will do our best to create a professional, respectful, and thorough process for candidates with whom we identify as a potential fit.

A/EOE/M/F/D/V
#LI-Hybrid

• Responsible for basic field support including desktop re-imaging and deployment of new end user devices with Windows 10 operating systems.
• Responsible for basic onsite and remote field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
• Responsible for remote software and device support and problem resolution, which includes advanced troubleshooting, installation and configuration.

• Must be able to obtain clearance to drive state vehicles
• Basic Hardware / Software Troubleshooting skills
• Active Directory Domain Services
• Windows Imaging and Driver Management

• Troubleshooting skills with basic hardware and software components
• Network experience with switches from various manufacturers.
• Experience in deployments with Microsoft System Center Configuration Manager
• Desktop and Mobile Device imaging and user transition
• Third party software to be migrated and handled on a case-by-case basis

• Provide level II technical support for hardware, software, networking, audio visual, and various peripherals ensuring timely resolution of issues.
• Builds, configures, tests, and deploys equipment and software that adheres to company and security standards.
• Performs vulnerability management on all end user equipment to include software, drivers, and tools.
• Performs Active Directory administration through creating, changing, and removing users accounts and workstations to maintain accurate and secure access controls.
• Builds application packages and deploys security patches and updates using various tools to include Patch My PC, Microsoft Intune, and Microsoft Endpoint Configuration Manager (MECM).
• Creates and manages scripts using PowerShell and other common scripting tools.
• Administers End User Services owned applications to include building, updating, patching and documenting.
• Manages the print servers and other print management systems.
• Visits branch locations to assist with any digital and technology needs.
• Builds laptop/desktop equipment, installs/configures needed software, and deploys equipment for various departments as part of lifecycle of equipment.
• Administers End User Services owned systems to include installing, updating, configuring troubleshooting and supporting.
• Provides support for the credit union's audio/visual solutions and equipment. This includes video walls, digital sign displays, conference room equipment, video conference software and hardware, and online meeting software.
• Maintains accurate asset inventories for equipment and manages and documents the equipment disposal process and procedures.
• Documents and maintains all procedures for which this position is made responsible.
• Maintains workstation licensing procedures and documents.
• Works with hardware and software vendors for evaluations, troubleshooting, and warranty repairs.
• Performs other related duties as assigned by the End User Services Manager.
• Closely adheres to credit union security standards, policies, and procedures.
• Participate in the on-call rotation as required.
• Performs other duties as assigned.

• Two-year associates degree or equivalent work experience.
• 3+ years related technical support experience.
• Valid MN driver's license and reliable transportation for local travel. Travel is required.
• Familiarity with the following: -
  • Knowledge of ITSM ticketing systems and tools such as ServiceNow.
  • Microsoft platforms and tools to include Microsoft Endpoint Configuration Manager, Intune, Active Directory/Entra, Teams, Office.
  • Knowledge of Audio-Visual administration and support.
• Strong analytical and problem-solving skills with a proactive approach to identifying and resolving issues.
• Ability and aptitude to learn new and changing technologies quickly.
• Ability to work with all levels of employees.
• Strong organization and prioritization skills with the ability to manage multiple tasks to ensure timely and accurate completion.
• Demonstrates attention to detail in all tasks, ensuring accuracy and thoroughness.
• Ability to work effectively in a team environment and collaborate with various other teams and departments.
• Bondable

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.
• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.
• Access knowledge bases and resources on the Internet to aid in problem resolution.
• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.
• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

• Perform other duties, as assigned.

• Associate's degree in related field or an equivalent combination of experience and education is required.

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.
• Application support experience with Office 365 products with an emphasis on Word and Excel.
• Experience with DMS/FileSite a plus.

• Working knowledge of network and local PC diagnostic utility tools.
• Exceptional written and oral communication skills.
• Ability to work in a fast-paced team environment.
• Exceptional customer service orientation.
• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.
• Ability to absorb and retain information quickly.
• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

• Las Vegas: $60,000 to $5,000
• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000
• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

Are you a problem-solver with a passion for tech and a knack for delivering top-notch support? We're looking for a Technical Support Analyst to be the go-to expert for second-tier desktop and network support. This role is perfect for someone who enjoys tackling complex issues, and values collaboration.

What You'll Do

As a key member of our IT team, you'll:

• Diagnose and resolve complex PC, laptop, server, email, VPN, and network issues-on-site and remotely.

• Manage user accounts, groups, and directories with a security-first mindset.

• Handle Microsoft Exchange administration and support Office 365 users.

• Recommend and implement system upgrades to improve performance and efficiency.

• Partner with IT Purchasing to meet hardware/software needs.

• Serve as a liaison with Network Services to troubleshoot and resolve technical challenges.

• Stay in sync with leadership about potential issues and solutions.

• Travel as needed to company facilities to provide direct technical support.

• Rotate on-call once per month for one week.

• Report in-office starting at 7:00am daily with some flexibility.

What You Bring

• 3-5 years of hands-on technical support experience.

• Deep knowledge of Windows 10 and 11 in a business environment.

• Proficiency with Microsoft Office 365 and Active Directory.

• Excellent communication and customer service skills.

• A self-starter mentality with the ability to manage multiple priorities.

• Associate's or Bachelor's degree in IT (or equivalent experience preferred).

• Willingness to travel overnight when needed.

You're a Great Fit If You

• Love solving tough technical problems.

• Communicate clearly and confidently-verbally and in writing.

• Are proactive, organized, and can work independently or with a team.

• Understand business systems and know how IT fits into the big picture.

Why Join Us?

• Work with a collaborative and supportive IT team.

• Take ownership of meaningful projects.

• Travel to different facilities and grow your tech exposure.

Who We Are

At Ag Processing Inc (AGP) , we're more than just a global leader in soybean processing-we're a farmer-owned cooperative with a mission . Every day, we work to transform soybeans, grains, and related products into essential resources for animal feed, food, fuel, and beyond. With a proud history of innovation and growth, AGP has become the largest soybean processing cooperative in the world -and we're just getting started.

Our people are the driving force behind everything we do. That's why we invest in your future with competitive pay, growth opportunities, and one of the most robust benefits packages in the industry , including:

• 100% Employer-Funded Pension Plan - We're thinking long-term, just like you.

• 401(k) Retirement Plan - Choose between Roth or Traditional with a generous company match .

• Comprehensive Health Coverage - Medical, dental, and vision insurance for you and your family. Coverage starts the same day you do - no waiting period!

• Tax-Advantaged Accounts - Health Savings Account (HSA), plus medical and dependent care FSAs.

• Peace of Mind - Long-term and short-term disability insurance, plus company-paid life insurance.

• Paid Time Off - Enjoy vacation days and paid holidays to recharge and spend time where it matters most.

Join AGP and become part of a purpose-driven team that's shaping the future of agriculture-powered by people, innovation, and community.

Ag Processing Inc is an Equal Opportunity Employer and participates in E-Verify.

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,

About our Team:

The Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team plays a critical part in providing our customers with an excellent first impression of doing business with us. We are uniquely positioned in a core role to coordinate with multiple key stakeholders every single day which provides a platform to drive change and enhance our current ways of working.

About the Role:

Are you a problem solver that wants to work with a global team in a fast growing technical field? The Technical Support Analyst role is a great opportunity to continue or start your journey in Risk Solutions! This role works with customers from all around the world, supporting them in their goal to ensure they maintain safe and compliant business practices.

Responsibilities:

• Identifies, investigates, and resolves users problems with computer software and hardware.

• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.

• Consults with users to determine steps and procedures taken to identify and resolve the problem.

• Applies knowledge of computer software and procedures to solve problems.

• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

• Collaborates with other staff to research and resolve problems.

• Collaborates with escalation teams to explain errors and/or recommend enhancements to products

Requirements:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Professional and pleasant telephone manner.

• Ability to explain technical issues to technical and nontechnical employees and customers.

• Proven analytical and problem-solving skills.

• Proficient with or the ability to quickly learn an array of computer software.

• 2+ years experience in customer technical support

Working for you:

• We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Learn more about the LexisNexis Risk team and how we workThe salary range provided in this posting is the base salary range for New York and New Jersey: $46,000-50,000 USD

The salary range provided in this posting is the base salary range for CA and Washington, DC: $6,000-50,000 USD

The salary range provided in this posting is the base salary range for Maryland and Washington: 46,000-50,000 USD

The salary range provided in this posting is the base salary range for Colorado 46,000-50,000 USD

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights .

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,

About our Team:

The Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team plays a critical part in providing our customers with an excellent first impression of doing business with us. We are uniquely positioned in a core role to coordinate with multiple key stakeholders every single day which provides a platform to drive change and enhance our current ways of working.

About the Role:

Are you a problem solver that wants to work with a global team in a fast growing technical field? The Technical Support Analyst role is a great opportunity to continue or start your journey in Risk Solutions! This role works with customers from all around the world, supporting them in their goal to ensure they maintain safe and compliant business practices.

Responsibilities:

• Identifies, investigates, and resolves users problems with computer software and hardware.

• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.

• Consults with users to determine steps and procedures taken to identify and resolve the problem.

• Applies knowledge of computer software and procedures to solve problems.

• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

• Collaborates with other staff to research and resolve problems.

• Collaborates with escalation teams to explain errors and/or recommend enhancements to products

Requirements:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Professional and pleasant telephone manner.

• Ability to explain technical issues to technical and nontechnical employees and customers.

• Proven analytical and problem-solving skills.

• Proficient with or the ability to quickly learn an array of computer software.

• 2+ years experience in customer technical support

Working for you:

• We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Learn more about the LexisNexis Risk team and how we workThe salary range provided in this posting is the base salary range for New York and New Jersey: $46,000-50,000 USD

The salary range provided in this posting is the base salary range for CA and Washington, DC: $6,000-50,000 USD

The salary range provided in this posting is the base salary range for Maryland and Washington: 46,000-50,000 USD

The salary range provided in this posting is the base salary range for Colorado 46,000-50,000 USD

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights .

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,

About our Team:

The Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team plays a critical part in providing our customers with an excellent first impression of doing business with us. We are uniquely positioned in a core role to coordinate with multiple key stakeholders every single day which provides a platform to drive change and enhance our current ways of working.

About the Role:

Are you a problem solver that wants to work with a global team in a fast growing technical field? The Technical Support Analyst role is a great opportunity to continue or start your journey in Risk Solutions! This role works with customers from all around the world, supporting them in their goal to ensure they maintain safe and compliant business practices.

Responsibilities:

• Identifies, investigates, and resolves users problems with computer software and hardware.

• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.

• Consults with users to determine steps and procedures taken to identify and resolve the problem.

• Applies knowledge of computer software and procedures to solve problems.

• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.

• Collaborates with other staff to research and resolve problems.

• Collaborates with escalation teams to explain errors and/or recommend enhancements to products

Requirements:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Professional and pleasant telephone manner.

• Ability to explain technical issues to technical and nontechnical employees and customers.

• Proven analytical and problem-solving skills.

• Proficient with or the ability to quickly learn an array of computer software.

• 2+ years experience in customer technical support

Working for you:

• We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

Learn more about the LexisNexis Risk team and how we workThe salary range provided in this posting is the base salary range for New York and New Jersey: $46,000-50,000 USD

The salary range provided in this posting is the base salary range for CA and Washington, DC: $6,000-50,000 USD

The salary range provided in this posting is the base salary range for Maryland and Washington: 46,000-50,000 USD

The salary range provided in this posting is the base salary range for Colorado 46,000-50,000 USD

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .

Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights .

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.