144 Technical Support Analyst jobs in Washington
Technical Support Analyst
Posted 3 days ago
Job Viewed
Job Description
About the Business
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below,
About our Team:
The Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team plays a critical part in providing our customers with an excellent first impression of doing business with us. We are uniquely positioned in a core role to coordinate with multiple key stakeholders every single day which provides a platform to drive change and enhance our current ways of working.
About the Role:
Are you a problem solver that wants to work with a global team in a fast growing technical field? The Technical Support Analyst role is a great opportunity to continue or start your journey in Risk Solutions! This role works with customers from all around the world, supporting them in their goal to ensure they maintain safe and compliant business practices.
Responsibilities:
-
Identifies, investigates, and resolves users problems with computer software and hardware.
-
Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.
-
Consults with users to determine steps and procedures taken to identify and resolve the problem.
-
Applies knowledge of computer software and procedures to solve problems.
-
Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
-
Collaborates with other staff to research and resolve problems.
-
Collaborates with escalation teams to explain errors and/or recommend enhancements to products
Requirements:
-
Excellent verbal and written communication skills.
-
Excellent interpersonal and customer service skills.
-
Professional and pleasant telephone manner.
-
Ability to explain technical issues to technical and nontechnical employees and customers.
-
Proven analytical and problem-solving skills.
-
Proficient with or the ability to quickly learn an array of computer software.
-
2+ years experience in customer technical support
Working for you:
-
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
-
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
-
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
-
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
-
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
-
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
-
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
-
In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Learn more about the LexisNexis Risk team and how we workThe salary range provided in this posting is the base salary range for New York and New Jersey: $46,000-50,000 USD
The salary range provided in this posting is the base salary range for CA and Washington, DC: $6,000-50,000 USD
The salary range provided in this posting is the base salary range for Maryland and Washington: 46,000-50,000 USD
The salary range provided in this posting is the base salary range for Colorado 46,000-50,000 USD
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Technical Support Analyst
Posted 3 days ago
Job Viewed
Job Description
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, our Team:
The Customer Support Teams' primary focus is to provide the highest quality service to support our clients. As the first point of contact for our customers, the team plays a critical part in providing our customers with an excellent first impression of doing business with us. We are uniquely positioned in a core role to coordinate with multiple key stakeholders every single day which provides a platform to drive change and enhance our current ways of working.
About the Role:
Are you a problem solver that wants to work with a global team in a fast growing technical field? The Technical Support Analyst role is a great opportunity to continue or start your journey in Risk Solutions! This role works with customers from all around the world, supporting them in their goal to ensure they maintain safe and compliant business practices.
Responsibilities:
+ Identifies, investigates, and resolves users problems with computer software and hardware.
+ Fields support calls, chat, email, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.
+ Consults with users to determine steps and procedures taken to identify and resolve the problem.
+ Applies knowledge of computer software and procedures to solve problems.
+ Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
+ Collaborates with other staff to research and resolve problems.
+ Collaborates with escalation teams to explain errors and/or recommend enhancements to products
Requirements:
+ Excellent verbal and written communication skills.
+ Excellent interpersonal and customer service skills.
+ Professional and pleasant telephone manner.
+ Ability to explain technical issues to technical and nontechnical employees and customers.
+ Proven analytical and problem-solving skills.
+ Proficient with or the ability to quickly learn an array of computer software.
+ 2+ years experience in customer technical support
Working for you:
+ We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
+ Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
+ Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
+ Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
+ Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
+ Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
+ Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
+ In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
Learn more about the LexisNexis Risk team and how we workThe salary range provided in this posting is the base salary range for New York and New Jersey: $46,000-50,000 USD
The salary range provided in this posting is the base salary range for CA and Washington, DC: $6,000-50,000 USD
The salary range provided in this posting is the base salary range for Maryland and Washington: 46,000-50,000 USD
The salary range provided in this posting is the base salary range for Colorado 46,000-50,000 USD
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1- .
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here .
Please read our Candidate Privacy Policy .
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.
Senior-Technical-Support-Analyst
Posted 24 days ago
Job Viewed
Job Description
About the job Senior-Technical-Support-Analyst
Sr. Technical Support Analyst IT Service Desk Team
The Sr. Technical Support Analyst performs a variety of complex tasks and works closely with the applications, network, server, and engineering teams. This role is responsible for providing end-user software, hardware, and network support. The analyst identifies, researches, and resolves technical issues presented through Tier I, II, and III support, while also documenting, tracking, and monitoring problems to ensure timely resolution. Additionally, this role plays a key part in developing new configurations and software deployment packages.
Key Responsibilities:
- Install, maintain, and configure customer hardware and software for PC, Mac, network printers, and other network devices
- Troubleshoot and coordinate resolution of desktop problems, remote system connections, software, and equipment errors
- Create and update technical and procedural documentation related to the installation and maintenance of PCs and Macs
- Independently design software distribution solutions using available toolsets and technical expertise
- Research, evaluate, and test hardware/software products and system solutions
- Install, configure, and test hardware and software, prepare reports and proposals for service
- Provide patch management for the distributed environment
- Provide backup support as needed for Systems Administrators
- Configure and maintain smartphones
- Coordinate equipment deliveries, software licensing compliance, inventory, and asset control
- Collaborate with other IT departments to ensure best practices and standards are followed and platform technology is effectively leveraged
- Other duties as required, which may include occasional travel to support new or relocated store/restaurant openings
- CompTIA A+ certification or comparable experience required
- CompTIA Network+/CompTIA Server+ or comparable experience preferred
- Minimum 3 years of experience working with computer hardware and software
- Experience working in a Microsoft-networked environment
- Experience working with Apple products is a plus
- Strong hardware, software, and networking troubleshooting skills
- Strong Windows Active Directory (AD) management skills
- Ability to respond to technical issues in a timely manner with an emphasis on customer service
- Ability to manage and prioritize multiple tasks under pressure
- Excellent verbal communication skills
- Strong phone, email etiquette, and customer service skills
- Ability to occasionally lift and/or move up to 50 lbs
- Ability to occasionally bend, stoop, or kneel as required
- Ability to travel approximately 3% of the time
Help Desk Analyst - ITGP
Posted 24 days ago
Job Viewed
Job Description
Location: Remote
Contract Duration: 6 Months
Employment Type: Contract
Position Summary:
We are seeking a professional and customer-oriented Help Desk Analyst to provide technical support to end users in a fully remote capacity. This is a 6-month contract position focused on delivering high-quality Tier 1 support via phone, email, and remote tools. The ideal candidate is organized, responsive, and capable of documenting and resolving technical issues in a timely manner.
Key Responsibilities:
- Respond to incoming help requests from end users via telephone, email, and remote sessions in a courteous and professional manner.
- Accurately document user information, issue details, and troubleshooting steps in the ticketing system .
- Diagnose and resolve software, hardware, and connectivity issues.
- Prioritize and escalate incidents to appropriate Tier II/III teams as needed.
- Record, track, and follow up on issues from initial contact through resolution and closure.
- Utilize knowledge bases, FAQs, and other online resources to research and resolve issues.
- Assist in maintaining documentation for end-user support procedures and troubleshooting guides.
- 1-3 years of experience in a Help Desk or IT Support role.
- Strong customer service and communication skills.
- Proficiency in supporting Windows and/or Mac operating systems.
- Basic understanding of networking, email clients, Microsoft Office 365, and remote support tools.
- Experience with a ticketing system (e.g., ServiceNow, Zendesk, Jira, etc.).
- Ability to work independently in a remote environment .
- Excellent problem-solving and documentation skills.
- CompTIA A+ or equivalent certification.
- Experience supporting remote employees in a distributed work environment.
- Familiarity with VPNs, Active Directory, and cloud services.
Technical Analyst 1-Support
Posted today
Job Viewed
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
+ As a Technical Analyst you will be joining our Mission Critical Immediate Response Center(IRC) support team. In this role, you'll provide critical technical support, troubleshoot application and system issues, and proactively monitor environments to ensure stability and performance. This position involves direct client interaction, making strong communication and problem-solving skills essential. Ideal candidates have experience in system diagnostics, log analysis, and a passion for keeping systems running smoothly-especially in high-stakes environments.
**Responsibilities**
As a Technical Support Analyst, you will be responsible for troubleshooting solution-related incidents for the Oracle Health platform, execute mitigation actions and initiate escalation actions as needed.
This person will perform troubleshooting investigations reviewing front-end and backend applications to mitigate client impacting issues.
+ **This is a 5544 Shift position working at day shift 7am to 7pm, 5 days on, 5 days off, 4 days on, 4 days off, cycling throughout the month**
+ **Must have the ability to obtain and maintain federal security clearance necessary for this role which requires being a US citizen**
+ You will also perform troubleshooting investigations via backend methods by reviewing log files, querying Database tables and cycling servers to mitigate issues that could lead to client (Clinical & Financial) impact.
+ You will communicate effectively verbally and in writing to clients and internal stakeholders.
+ You will be responsible for documenting all notes, activities, and resolutions throughout the lifecycle of an incident.
+ You will communicate effectively verbally and in writing to clients and internal stakeholders.
You will also collaborate among and across teams to ensure issues are getting mitigated in a timely manner.
Seeking 1-4 years of relevant industry experience.
#LI-JO2
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $21.97 to $2.88 per hour; from: 45,700 to 89,200 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC1
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Technical Analyst 3-Support
Posted 4 days ago
Job Viewed
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical questions regarding the use of and troubleshooting for hardware services via phone and electronic means, as well as, non-technical customer inquiries. As a primary point of contact for customers, you are responsible for facilitating customer relationships with support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
The RHS Technical Support Senior Engineer is responsible for providing remote support for Oracle's hardware products including x86, Network, Engineered Systems and Cloud.
Competencies for this role specific to x86/Engineered Systems/OCI and include solid analytical skills with x86 HW and SW, including Microsoft Windows and/or Linux/Solaris/Unix, understanding and troubleshooting experience. The role requires excellent problem-solving skills, with a strong bias for quality and engineering excellence. The ability to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints. Handling issues with utmost professionalism without compromising customers' satisfaction.
**Responsibilities**
Job Duties include
-Provide exceptional customer service and technical assistance to internal and external customers.
-Resolve issues in a timely and accurate manner to help the team meet expected metrics and SLAs.
-Assist in helping customers with their environments to get or stay connected to Oracle through the Automatic Service Request workflow. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
-Assess ticket priority and escalate as necessary through proper channels to resolve issues promptly. You should communicate customer needs and wishes to the leadership team.
-Maintain the highest level of confidentiality and security regarding our customers' accounts, assigned company equipment, and company systems.
-Monitor release notes to understand new or updated services and products. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
-Should have a passion for technology and troubleshooting complex customer problems. Should be able to communicate effectively with other team members and members of the Sales, Engineering, and Operations teams.
-Participate in weekend shift, for coverage as needed.
Skills and experience
-Minimum of six years experience in hardware technology-related field or discipline
-Experience with customer success strategies, technical support/helpdesk, and/or sales engineering roles.
-Should be able to work a schedule that includes Saturdays and/or Sundays, as needed.
-Should have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA
-3+ years' experience troubleshooting hardware technical issues in a post-sales environment.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $24.95 to $0.63 per hour; from: 51,900 to 126,100 per annum. May be eligible for equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC3
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Help Desk Analyst 10 a.m. - 7 p.m. M-F (Remote)
Posted 4 days ago
Job Viewed
Job Description
Overview
GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.
- Provide support from 10 a.m. - 7 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.
Responsibilities
The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.
-
Resolution of help desk tickets received from the end users.
-
Interacting with end users in a professional manner.
-
Escalation of issues to VA (Veteran Affairs) stakeholders.
-
Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.
-
Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.
-
Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.
-
Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.
-
Escalate issues to the Project Manager as needed.
-
Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.
-
Manage and track the suspended-user process.
Qualifications
Required Skills & Qualifications:
-
Bachelor's degree with 2 - 5 years (or commensurate experience)
-
Proficiency in MS Word, Excel, and PowerPoint
-
Organized, self-directed, and able to work with minimal supervision·?
-
Strong understanding of help desk and ticketing system (ServiceNow)
-
Strong communication skills for professional interactions with end users and stakeholders
-
Customer-centric approach to resolve issues efficiently while maintaining user satisfaction
-
Ability to work with cross-functional teams, including project managers, developers, and IT staff
-
Dependability for providing support during designated hours, ensuring timely response and resolution
-
Minimum of 2 years of experience supporting public-facing helpdesk or equivalent
-
At least 5 years total professional experience
Preferred Skills & Qualifications:
-
VA clearance (Public Trust) and access
-
Knowledgeable of VA organizations and processes
-
Bachelor's Degree or equivalent
Clearance Required: Ability to Obtain and Maintain a Suitability/Public Trust Clearance
Company Overview
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
Posted Salary Range
USD $50,000.00 - USD $60,000.00 /Yr.
Submit a referral to this job (
Location US-Remote
ID 2025-6491
Category Information Technology
Position Type Full-Time
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Help Desk Analyst 10 a.m. - 7 p.m. M-F (Remote)
Posted 4 days ago
Job Viewed
Job Description
GovCIO is currently hiring for a Help Desk Analyst to support the Department of Veteran Affairs (VA). This position will be full-time and fully remote.
+ Provide support from 10 a.m. - 7 p.m. (Eastern Time) Mondays through Fridays except for Federal Holidays.
**Responsibilities**
The Help Desk Analyst performs daily activities that are vital to the operation and support of Veteran Affairs.
+ Resolution of help desk tickets received from the end users.
+ Interacting with end users in a professional manner.
+ Escalation of issues to VA (Veteran Affairs) stakeholders.
+ Development, review, and maintenance of help desk process, knowledge artifacts, and other documentation.
+ Collaboration across entire project team functional areas to ensure help desk is in alignment with the evolving product as new features are developed and released.
+ Generates help desk reports, maintaining content on SharePoint sites, and end user/help desk training session planning and coordination.
+ Work directly with the Project Manager, developers, Office of Information & Technology, and other government staff to maintain daily operations.
+ Escalate issues to the Project Manager as needed.
+ Create reports from gathered and logged metrics for content requests, Customer Service support, and/or web analytics.
+ Manage and track the suspended-user process.
**Qualifications**
**Required Skills & Qualifications:**
+ Bachelor's degree with 2 - 5 years (or commensurate experience)
+ Proficiency in MS Word, Excel, and PowerPoint
+ Organized, self-directed, and able to work with minimal supervision·
+ Strong understanding of help desk and ticketing system (ServiceNow)
+ Strong communication skills for professional interactions with end users and stakeholders
+ Customer-centric approach to resolve issues efficiently while maintaining user satisfaction
+ Ability to work with cross-functional teams, including project managers, developers, and IT staff
+ Dependability for providing support during designated hours, ensuring timely response and resolution
+ Minimum of 2 years of experience supporting public-facing helpdesk or equivalent
+ At least 5 years total professional experience
**Preferred Skills & Qualifications:**
+ VA clearance (Public Trust) and access
+ Knowledgeable of VA organizations and processes
+ Bachelor's Degree or equivalent
**Clearance Required:** Ability to Obtain and Maintain a Suitability/Public Trust Clearance
**Company Overview**
GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.
But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?
**We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.
Posted Pay Range
The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.
**Posted Salary Range**
USD $50,000.00 - USD $60,000.00 /Yr.
Submit a referral to this job ( _US-Remote_
**ID** _2025-6491_
**Category** _Information Technology_
**Position Type** _Full-Time_
Field Support Analyst - (Help Desk)
Posted 3 days ago
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Job Description
Field Support Analyst - (Help Desk) Job ID 227892 Posted 15-Jul-2025 Service line GWS Segment Role type Full-time Areas of Interest Data & Analytics Location(s) Redmond - Washington - United States of America - - About the Role - - As a CBRE Field Su Support Analyst, Help Desk, Field, Technical Support, Analyst, Support, Property Management, Business Services
Help Desk (2)
Posted 17 days ago
Job Viewed
Job Description
Contract
Job Site : Onsite
Job No. : 31696
City :
State : WA
Pay Range : $26-35/hr W2
Job Details:
BENEFITS: Medical, dental, and vision insurance, 401K, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.
EXTENSION/CONVERSION: Eligible
ROLES & RESPONSIBILITIES
Seeking a highly capable and motivated help desk technician. This role is customer facing, supporting users through technical challenges and assisting with requests for new applications or hardware. Working on a tiered support team and supported by documented processes and procedures, this role supports the teams designing next generation nuclear technologies. Primarily based out of Bellevue head quarters this role supports both in person and virtual staff requests.
- Utilizing existing and creating new Internal and external knowledge base documents to assist with ticket resolution
- Active Directory Account maintenance
- Managing access to internal and external collaboration spaces
- PC Lifecycle Management
- Conference Room Support
- Inventory Receiving, & Tracking
- Fulfil software requests
- Printer management
- Business travel support
- Demonstrate and assist with remote access to resources
- Assisting with onboarded as assigned
- 1-3 years of experience supporting customers and clients both in person and remotely
- Rapid deployment imaging technologies MDT and SCCM
- Windows 10/11 in a domain-managed environment
- A general understanding of DHCP, DNS, and TCP/IP, and wireless networking, as well as how to troubleshoot them
- A general understanding of modern Information Security principles and practices
- Experience with a commercial ticketing system JIRA
- An understanding of desktop and laptop hardware
WHY AVERRO?
BENEFITS: We offer premium benefits to our contractors.
VETERAN OWNED: We support and place a high number of veterans.
Averro is an equal opportunity employer, and we are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment, regardless of criminal histories, consistent with legal obligations. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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