45,364 Technical Support Engineers jobs in the United States

**A Snapshot of Your Day**
Customer Technical Support is a fast- paced customer-centric world. You spend your day helping others, answering their questions, evaluating their technical issues and providing technical leadership. Work across organization and across the world in real and virtual teams. Approximately 25% travel, both domestic and international with ability to obtain a passport. Occasional work during off-hours and weekends is required to support 24/7 operations. Must be willing to relocate if not in commuting distance of Houston, TX, Trenton, NJ, or Olean, NY
**How You'll Make an Impact**
+ Support the Siemens Energy Industrial Application steam turbine technical services business with creating inspection plans, reviewing findings, developing repair plans, supporting shop repairs, and writing reports for existing equipment.
+ Update fleet records to reflect steam turbine and valve configurations and support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers.
+ Provide technical support and leadership for root cause investigations, inspection and repair quote support to the marketing organization, and technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations.
+ Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets.
+ Provide mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and/or create new engineering drawings. Review, modify, and sign-off engineering drawings.
+ Provide technical instructions to the field in support of turbine installation or troubleshooting activities and support business cost reduction and process improvement initiatives.
**What You Bring**
+ Bachelor of Science in Engineering required. Mechanical field preferred with 3 years of relevant experience required and at least 1 year of technical engineering experience with rotating equipment. Fundamental understanding of mechanical engineering principles required; Candidates with more years of experience may be considered for a higher- level position.
+ Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions.
+ Rotating equipment product knowledge and familiarity with the product design.
+ Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions.
+ Background in reliability, manufacturing, design, or operations of rotating equipment. Rotating equipment design experience, preferably of steam turbines.
+ Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
**About the Team**
**Transformationof Industry**
Our Transformation of Industry division is decarbonizing
the industrial sector. Increasing electrification and efficiency are key and
demand for green H2 and derivative fuels will rise. We enable decarbonization
of the industrial sector and the transition to sustainable processes, building
on a strong industrial customer base, a global network, diverse technologies,
and integrated execution capabilities.
**Who is Siemens Energy?**
At
Siemens Energy, we are more than just an energy technology company. With ~100,000
dedicated employees in more than 90 countries, we develop the energy systems of
the future, ensuring that the growing energy demand of the global community is
met reliably and sustainably. The technologies created in our research
departments and factories drive the energy transition and provide the base for
one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and
affordable energy a reality by pushing the boundaries of what is possible. We
uphold a 150-year legacy of innovation that encourages our search for people
who will support our focus on decarbonization, new technologies, and energy
transformation.
Find
out how you can make a difference at Siemens Energy: Career growth and development opportunities
+ Supportive work culture
+ Company paid Health and wellness benefits
+ Paid Time Off and paid holidays
+ 401K savings plan with company match
+ Family building benefits
+ Parental leave
This job may be based in Olean, New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: Benefits At Energy ( . The base salary range for this position in Olean, New York is $77,000-$110,000 and the annual incentive target is 10% of base salary.
Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.

**A Snapshot of Your Day**
Customer Technical Support is a fast- paced customer-centric world. You spend your day helping others, answering their questions, evaluating their technical issues and providing technical leadership. Work across organization and across the world in real and virtual teams. Approximately 25% travel, both domestic and international with ability to obtain a passport. Occasional work during off-hours and weekends is required to support 24/7 operations. Must be willing to relocate if not in commuting distance of Houston, TX, Trenton, NJ, or Olean, NY
**How You'll Make an Impact**
+ Support the Siemens Energy Industrial Application steam turbine technical services business with creating inspection plans, reviewing findings, developing repair plans, supporting shop repairs, and writing reports for existing equipment.
+ Update fleet records to reflect steam turbine and valve configurations and support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers.
+ Provide technical support and leadership for root cause investigations, inspection and repair quote support to the marketing organization, and technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations.
+ Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets.
+ Provide mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and/or create new engineering drawings. Review, modify, and sign-off engineering drawings.
+ Provide technical instructions to the field in support of turbine installation or troubleshooting activities and support business cost reduction and process improvement initiatives.
**What You Bring**
+ Bachelor of Science in Engineering required. Mechanical field preferred with 3 years of relevant experience required and at least 1 year of technical engineering experience with rotating equipment. Fundamental understanding of mechanical engineering principles required; Candidates with more years of experience may be considered for a higher- level position.
+ Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions.
+ Rotating equipment product knowledge and familiarity with the product design.
+ Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions.
+ Background in reliability, manufacturing, design, or operations of rotating equipment. Rotating equipment design experience, preferably of steam turbines.
+ Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
**About the Team**
**Transformationof Industry**
Our Transformation of Industry division is decarbonizing
the industrial sector. Increasing electrification and efficiency are key and
demand for green H2 and derivative fuels will rise. We enable decarbonization
of the industrial sector and the transition to sustainable processes, building
on a strong industrial customer base, a global network, diverse technologies,
and integrated execution capabilities.
**Who is Siemens Energy?**
At
Siemens Energy, we are more than just an energy technology company. With ~100,000
dedicated employees in more than 90 countries, we develop the energy systems of
the future, ensuring that the growing energy demand of the global community is
met reliably and sustainably. The technologies created in our research
departments and factories drive the energy transition and provide the base for
one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and
affordable energy a reality by pushing the boundaries of what is possible. We
uphold a 150-year legacy of innovation that encourages our search for people
who will support our focus on decarbonization, new technologies, and energy
transformation.
Find
out how you can make a difference at Siemens Energy: Career growth and development opportunities
+ Supportive work culture
+ Company paid Health and wellness benefits
+ Paid Time Off and paid holidays
+ 401K savings plan with company match
+ Family building benefits
+ Parental leave
This job may be based in Olean, New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: Benefits At Energy ( . The base salary range for this position in Olean, New York is $77,000-$110,000 and the annual incentive target is 10% of base salary.
Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.

Our client is seeking a highly motivated and experienced Lead Customer Support Specialist to manage and mentor a team providing technical assistance. This role requires a deep understanding of customer service principles, exceptional problem-solving skills, and the ability to guide a team in resolving complex technical issues. The Lead Specialist will be responsible for ensuring high levels of customer satisfaction, improving support processes, and acting as a point of escalation for challenging inquiries. This is an exciting opportunity to shape the customer experience in a fast-paced environment.

Key Responsibilities:

• Lead and manage a team of customer support representatives, providing guidance, training, and performance feedback.
• Handle escalated customer inquiries and complex technical issues, providing timely and effective resolutions.
• Develop and maintain comprehensive support documentation, including FAQs, troubleshooting guides, and knowledge base articles.
• Monitor support queues and key performance indicators (KPIs) to ensure efficient service delivery and identify areas for improvement.
• Collaborate with product and engineering teams to relay customer feedback and advocate for product enhancements.
• Identify trends in customer issues and recommend proactive solutions to prevent recurrence.
• Ensure adherence to company policies and service level agreements (SLAs).
• Contribute to the onboarding and ongoing training of new support team members.
• Champion best practices in customer service and technical support.
• Assist in the development and implementation of new support tools and technologies.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3-5 years of experience in customer support, with at least 1-2 years in a lead or supervisory role.
• Proven experience in technical troubleshooting and problem-solving for software or hardware products.
• Excellent communication, interpersonal, and de-escalation skills.
• Strong understanding of customer support best practices and methodologies.
• Ability to work effectively in a remote team environment, demonstrating self-motivation and discipline.
• Proficiency with helpdesk software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to train, mentor, and motivate team members.
• Strong organizational skills and attention to detail.
• A passion for customer advocacy and delivering exceptional service.

This position is fully remote, allowing you to contribute your expertise from anywhere. Join our client in delivering outstanding support to their valued customers.

Our client is seeking a dedicated and customer-focused Remote Customer Support Specialist to provide exceptional technical assistance. This is a fully remote position, allowing you to assist customers from the comfort of your own home. You will be the first point of contact for customers seeking help with our products and services, diagnosing and resolving a wide range of technical issues. The ideal candidate will possess strong communication skills, a patient demeanor, and a passion for helping others. You will leverage your technical aptitude to guide customers through troubleshooting steps, provide clear explanations, and ensure customer satisfaction. Responsibilities include answering inbound calls and emails, managing support tickets, documenting customer interactions, and escalating complex issues when necessary. Experience with CRM systems and a solid understanding of common software and hardware issues are beneficial. We are looking for individuals who are proactive problem-solvers, adaptable, and committed to delivering outstanding customer experiences. This role offers a fantastic opportunity to grow within a supportive team and contribute to the success of a growing company.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues related to software, hardware, and services.
• Guide customers through troubleshooting steps and provide clear, concise instructions.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Escalate complex technical problems to higher-level support teams or specialists.
• Educate customers on product features and functionalities.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Identify trends in customer issues and provide feedback to product and engineering teams.
• Maintain a high level of customer satisfaction.
• Adhere to company policies and procedures regarding customer support.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• 1+ year of experience in customer support or a technical helpdesk role.
• Proficiency in troubleshooting common software and hardware issues.
• Excellent communication (verbal and written) and interpersonal skills.
• Ability to remain patient and empathetic while assisting customers.
• Strong problem-solving and analytical abilities.
• Familiarity with CRM systems and ticketing software.
• Ability to work independently and manage time effectively in a remote environment.
• Fast learner with a passion for technology and customer service.

Our client, a leading provider of (Industry Name - e.g., SaaS solutions), is seeking an experienced and motivated Senior Customer Support Lead to oversee their Technical Assistance team in **Tampa, Florida, US**. This leadership role is crucial in ensuring exceptional customer service and timely resolution of technical issues for our valued clients. The Senior Support Lead will be responsible for managing a team of support specialists, setting performance standards, providing ongoing training and coaching, and driving continuous improvement in support processes. You will act as a point of escalation for complex customer inquiries, ensuring that issues are resolved efficiently and effectively, meeting or exceeding customer satisfaction goals. The ideal candidate possesses a deep understanding of customer support best practices, technical troubleshooting methodologies, and team leadership. Experience with CRM systems and helpdesk software is essential for managing support operations and tracking key performance indicators (KPIs). You will work closely with product development and engineering teams to provide feedback on product issues and identify areas for improvement. This role requires strong analytical skills to identify trends in customer issues and implement proactive solutions. Excellent communication, problem-solving, and interpersonal skills are paramount for motivating the team and interacting with customers. This is a hybrid position, offering a blend of on-site team collaboration and remote flexibility.

Key Responsibilities:

• Lead, mentor, and manage a team of technical support specialists.
• Develop and implement strategies to improve customer satisfaction and reduce resolution times.
• Handle escalated customer support issues and ensure timely and effective resolution.
• Monitor team performance metrics and provide regular feedback and coaching.
• Develop and maintain knowledge base articles and support documentation.
• Collaborate with other departments (e.g., Engineering, Product Management) to address customer needs.
• Identify recurring technical issues and recommend product improvements.
• Train new team members and conduct ongoing training for the support staff.
• Ensure adherence to support SLAs and company policies.
• Contribute to the overall improvement of customer support processes and tools.

Qualifications:

• Bachelor's degree in a relevant field or equivalent practical experience.
• Minimum of 5 years of experience in customer support or technical assistance, with at least 2 years in a leadership or supervisory role.
• Proven experience managing and motivating a support team.
• Strong technical aptitude and ability to troubleshoot complex software/hardware issues.
• Proficiency with CRM and helpdesk software (e.g., Salesforce, Zendesk).
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work effectively in a hybrid work environment.
• Experience in (Specific Industry or Technology) is a plus.

This is an excellent opportunity to lead a critical function within a growing company and make a significant impact on customer success.

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Job Description:

VMware Cloud Foundation (VCF) Division Overview

The VMware Cloud Foundation Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.

With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud. Modern infrastructures, accelerated application innovation, and predictable TCO savings and investment returns are just a few of the benefits from having a private cloud infrastructure powered by VMware Cloud Foundation.

Together, our bold group of technology professionals with diverse backgrounds – spanning engineering, products, marketing, partners, professional services, and global support services – is focusing on what can be for the largest enterprises, governments, financial services, healthcare, manufacturing and educational institutions of the world.

The Elevator Pitch: Why will you enjoy this new opportunity?

NSX Technical Support Engineers (TSEs) are the life blood of Global Support, passionate about helping Broadcom customers and committed to solving their most complicated issues in a timely fashion. As a Senior Technical Support Engineer, you are the trusted ally of our global customers and the expert they turn to for troubleshooting, diagnosis, and resolution. Our Technical Support Engineers are the “face” of Broadcom to IT professionals world-wide.

When you join Broadcom as a NSX Senior Technical Support Engineer, you will learn and support our latest technology, provides mentoring to new engineers, receive mentoring from Tech Leads and become eligible for performance bonuses. NSX TSE’s who deliver outstanding customer satisfaction are well-positioned for future career growth opportunities across various disciplines.

Success in the Role: What are the performance outcomes over the first 6 months you will work toward completing?

As a first-year NSX Senior TSE you will undergo a substantial skills development training program focused on learning our NSX product, tools & processes. NSX is the network virtualization and security platform that enables Broadcom's cloud networking solution with a software-defined approach to networking that extends across data centers, clouds, and application frameworks.

After an 8-week onboarding program that includes technical and soft-skills training, you will shadow and collaborate with fellow Senior TSEs to learn the skills and habits necessary to deliver unparalleled customer experiences. Within 12 weeks, you will begin engaging directly with Broadcom global customers and partnering with them to resolve critical issues.

To be successful in this role, you must be a motivated self-starter and resourceful learner, have previous experience working as a network administrator or in a networking support role, possess strong customer interaction and problem-solving skills, has proven expert knowledge and experience with one or multiple networking areas, and is able to prioritize multiple requests and work assignments. Are you eager to learn about our latest technologies, work with the best team of support engineers and gain the network virtualization knowledge required to help Broadcom’s customers? Do you possess expert level knowledge and experience with switching and routing protocols, network topologies, Linux OS, firewalls or other security products, load balancers, containers, or any other networking specialty? If you are someone who embraces new technology, enjoys continuous learning, and desires a collaborative work environment, we encourage you to explore this opportunity with Broadcom.

What type of work will you be doing? What assignments, requirements or skills will you be performing on a regular basis?

Our Technical Support Engineers are trusted advisors and experts that Broadcom customers seek out when they have a question or issue. The responsibilities for this role include:

• Engaging with global customers via email, and/or virtual collaboration sessions.

• Troubleshooting with global customers and/or reproducing issues in a lab environment.

• Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.

• Partnering with internal stakeholders like engineering, field teams and other technical experts to drive resolution to critical situations

• Collaborating with experienced Senior engineers to troubleshoot complex environments, review logs and communicate detailed action plans.

• Researching issues via our internal knowledge base.

• Creating and updating knowledge base articles.

• Creating training material and coaching/mentoring new team members.

• Maintaining a positive customer experience in every interaction.

• Driving global escalations toward resolution and generating Root Cause Analysis reports

• Dealing with customers in English within the NASA region.

• Completing various self-paced training programs designed to further enhance your skills.

Requirements:

• Education / Work Experience should be one of the following

• Bachelors and 8+ years of related experience; at this level post-graduate coursework may be desirable

• Masters degree and 6+ years of related experience

• PhD and 3+ years of related experience

What is the leadership for this role? What is the structure and culture of the team like?

Managers will provide guidance and coaching to help you achieve your maximum potential. You will also collaborate with teams from across the globe. We value fresh ideas, innovative thinking, and constructive feedback. Team members are encouraged to challenge the status quo and invent better ways of delivering support. Our culture is one of possibility. Everyone is empowered to develop new ways to achieve success.

Note about Working Hours

• This position will cover the PST shift (9am - 6pm Pacific Time, 10am - 7pm Mountain Time)

• Occasional weekend and holiday coverage is required.

Additional Job Description:

Compensation and Benefits

The annual base salary range for this position is $88,300 - $141,

This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents, and equity in accordance with equity plan documents and equity award agreements.

Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

Welcome! Thank you for your interest in Broadcom!

We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.

For more information please visit our video library ( and check out our Connected by Broadcom ( series.

Follow us on Linked In Broadcom Inc ( .

What are we looking for (Position Summary):

To provide industry exceptional customer support with a high degree of customer satisfaction, technical expertise, business acumen and timeliness. This position will work closely with Sales, Marketing, Client Service and QA in regard to product complaint evaluation as well as many other areas of the company.

Essential Duties and Responsibilities:

~80% of time provides technical support to internal and external customers through the following channels:

• Call/Email/Onsite
• Installation and Training
• Maintenance Visits
• Generation of technical product content; e.g. technical notes, videos, manuals, etc.
• Directing customer feedback to internal stakeholders

~20% of time performing the following duties:

• Engineering Support; e.g. system testing, manufacturing training, etc.
• Marketing Support; e.g. represent voice of customer, participate in cross-functional team activities, etc.
• Alpha/Beta site Support
• Services Support (Data & Validation, Surgical, or IACUC)

Skills and Abilities Required:

• Well-developed written and verbal communication skills enabling the individual to confidently convey critical and complex information via phone, email, and in person.
• Ability to communicate directly with customers in a manner that provides them continued confidence in DSI.
• Engineering technical ability to understand and support DSI's broad offering of products.
• Aptitude for problem solving and continuous improvement proficiency and application.
• Maintains awareness of policies, procedures and work instructions as identified in DSI training programs. Individuals performing activities that affect quality must have the expertise, skills and knowledge to carry out their role.
• Operating systems: knowledge in Windows 7, 10
• Programing: C++, C#, HTML/CSS, Java, Python

Education and Experience Required:

• BS in electrical engineering, biomedical engineering, software related to life sciences (physiology), or computer science degree with emphasis on instrumentation or relevant experience.
• 2 years' experience minimum.

Bonus Skills & Experience

• Previous Technical Support Experience
• Knowledge of networking system (DHCP, TCP, firewall setup)

Description & Requirements

A Career at HARMAN Lifestyle

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
• Unite your passion for audio innovation with high-tech product development
• Create pitch-perfect, cutting-edge technology that elevates the listening experience

About the Role

As the Technical Support Engineer, you will provide technical support to consultants, contractors, and end-users with product and troubleshooting information relevant to the Harman Professional brands.

What You Will Do

• Provide high-level technical expertise to both Internal and External customers.
• Create digital customer self-help materials for Audio brands.
• Make design recommendations to internal and external stakeholders on best practices and the correct utilization of Harman Professional equipment.
• Log product problems within the HAR Customer Relationship Mgmt. (CRM) System and escalate to Mgmt. & Engineering teams when appropriate.
• Attempt to resolve customer issues while products are still in the field, eliminating the need for a product return or exchange.
• Exercise judgment within defined practices and policies in selecting the best methods and /or techniques for solving problems and obtaining solutions for the customer.
• Issue repair authorizations and advanced replacement requests when necessary.
• When required, help with spare parts identification.
• Work with customers and sales partners to identify and arrange customers' training needs.
• Research and create product comparison sheets for sales reps and internal customers
• Physical Demands: must occasionally lift/move up to 40 lbs.
• Occasional gear maintenance and setup, including cleaning.

What You Need

• Strong knowledge of audio principles.
• Minimum 5 years' experience in the professional audio industry
• Live Music/Lighting Production Experience
• Extensive knowledge of the company and competitors' Audio products.
• Experience with Home Studio Products and Techniques.

What is Nice to Have

• Associate's degree in a related field.
• Proven interpersonal and written communication skills.
• Experience using Adobe Creative Suite - After Effects, Premiere, and Photoshop
• Strong computer skills using Microsoft Operating System, Office products, and MAC OS X.
• Extensive knowledge of the company and competitors, Lighting products

What Makes You Eligible

• Willingness to travel up to 30%.
• Willingness to work in an office located in Northridge, CA
• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition Reimbursement
• An inclusive and diverse work environment that fosters and encourages professional and personal development

#LI-DP2

Pay Transparency

$ 66,000 - $ 96,800

Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission.

Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled.

Benefits

HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you're ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams

Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through:

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.( )

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role: **  **

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

Qualifications and technical skills that will lead to success:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 0-2+ years customer facing technical support experience

• Ability to troubleshoot difficult technical issues with ease and complexity

• Ability to read basic Java/JavaScript code

• Personal commitment to quality and customer service

For positions in this location, we offer a base pay of $87,700 - $136,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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