What Jobs are available for Technical Support Engineers in the United States?
Showing 5000+ Technical Support Engineers jobs in the United States
Customer Support Specialist - Technical Assistance
80901 Colorado Springs, Colorado
$55000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their thriving technical assistance team. This role is pivotal in ensuring exceptional customer experiences by providing timely and effective solutions to technical queries and issues. You will be the primary point of contact for customers, offering support via phone, email, and chat. Responsibilities include troubleshooting software and hardware problems, guiding users through product functionalities, escalating complex issues to senior support engineers, and documenting customer interactions and resolutions in a CRM system. A key aspect of this role is maintaining a high level of customer satisfaction and contributing to the continuous improvement of support processes. We are looking for individuals with excellent communication skills, a patient and positive demeanor, and a passion for helping others. Previous experience in a customer service or technical support role is required, along with a strong understanding of common IT concepts and troubleshooting methodologies. Familiarity with (Specific Software/Product relevant to the fictional company) is a significant plus. This is a fully remote position, allowing you to work from the comfort of your home. We provide all necessary equipment and comprehensive training. The ideal candidate is self-motivated, organized, and possesses strong time management skills to excel in a remote work environment. Join a supportive team dedicated to empowering customers and ensuring seamless product usage. This opportunity is based remotely, but we are seeking candidates who can be available during core business hours for **Colorado Springs, Colorado, US** business operations.
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0
Customer Support Specialist - Technical Assistance
77001 Houston, Texas
$50000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their growing team. This role is crucial in providing exceptional technical assistance and ensuring customer satisfaction. You will be the primary point of contact for customers experiencing issues with our products and services, offering solutions through various communication channels including phone, email, and live chat. Your ability to troubleshoot technical problems effectively, understand customer needs, and communicate complex information clearly will be paramount.
Key Responsibilities:
We are looking for individuals with a passion for helping others, excellent communication skills, and a knack for problem-solving. Experience in a customer service or technical support role is highly desirable. Familiarity with CRM software and ticketing systems is a plus. While this position is based in **Houston, Texas, US**, a hybrid work model offers a balance between in-office collaboration and remote flexibility. The ideal candidate is a patient, resilient individual who can handle challenging situations with grace and efficiency. A strong technical aptitude and a genuine desire to learn and grow within the customer support field are essential. Join a company that values its employees and fosters a supportive work environment.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues in a timely and professional manner.
- Troubleshoot software and hardware problems, providing step-by-step guidance.
- Document customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Identify trends in customer issues and provide feedback to product development teams.
- Develop and maintain a comprehensive knowledge base of product information and support procedures.
- Proactively engage with customers to ensure their satisfaction and build strong relationships.
- Participate in training sessions to stay updated on product features and support best practices.
- Contribute to a positive and collaborative team environment.
- Assist in developing and improving support processes and documentation.
We are looking for individuals with a passion for helping others, excellent communication skills, and a knack for problem-solving. Experience in a customer service or technical support role is highly desirable. Familiarity with CRM software and ticketing systems is a plus. While this position is based in **Houston, Texas, US**, a hybrid work model offers a balance between in-office collaboration and remote flexibility. The ideal candidate is a patient, resilient individual who can handle challenging situations with grace and efficiency. A strong technical aptitude and a genuine desire to learn and grow within the customer support field are essential. Join a company that values its employees and fosters a supportive work environment.
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1
Customer Support Lead, Technical Assistance
21201 Baltimore, Maryland
$65000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Customer Support Lead to manage and elevate their technical assistance team. This role is integral to ensuring exceptional customer satisfaction by providing timely, accurate, and effective solutions to user inquiries and technical issues. The ideal candidate will possess strong leadership qualities, deep technical knowledge, and a passion for customer service excellence. You will be responsible for guiding the support team, handling escalated issues, and identifying opportunities for process improvement.
Responsibilities:
Qualifications:
This position is based in Baltimore, Maryland, US and offers a hybrid work model, combining the benefits of remote work with essential in-office teamwork.
Responsibilities:
- Lead, train, and mentor a team of customer support representatives.
- Oversee daily operations of the customer service department, ensuring service level agreements (SLAs) are met.
- Handle complex customer escalations and provide advanced technical troubleshooting.
- Develop and maintain support documentation, knowledge base articles, and FAQs.
- Monitor customer feedback and implement strategies to improve customer satisfaction scores.
- Identify recurring technical issues and collaborate with product and engineering teams to find root causes and solutions.
- Analyze support metrics and KPIs to identify trends and areas for improvement.
- Contribute to the development and implementation of customer support policies and procedures.
- Ensure the team is equipped with the necessary tools and knowledge to provide top-tier support.
- Act as a point of contact for high-profile customer issues.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer support, with at least 2 years in a lead or supervisory role.
- Strong technical aptitude and experience troubleshooting software or hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in using customer support software (e.g., Zendesk, Salesforce Service Cloud) and ticketing systems.
- Experience in developing and managing knowledge bases.
- Ability to work effectively in a hybrid environment, balancing remote work with necessary in-office collaboration.
- Demonstrated ability to manage and motivate a team.
- Experience analyzing support data to drive improvements.
- A customer-centric mindset with a commitment to delivering outstanding service.
This position is based in Baltimore, Maryland, US and offers a hybrid work model, combining the benefits of remote work with essential in-office teamwork.
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2
Remote Customer Support Lead, Technical Assistance
80202 Denver, Colorado
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Remote Customer Support Lead specializing in Technical Assistance to join their fully remote team. In this vital role, you will be instrumental in providing top-tier support to customers encountering technical challenges with our innovative products and services. You will be the go-to expert for complex technical inquiries, guiding customers through troubleshooting steps and ensuring swift resolution of issues. This position requires a deep understanding of our product suite and a passion for helping users succeed. As a Lead, you will also be responsible for mentoring and guiding a team of remote customer support agents, setting performance expectations, and ensuring adherence to quality standards. Key responsibilities include managing incoming support tickets, diagnosing and resolving technical problems via various communication channels (email, chat, phone), documenting solutions, and escalating complex issues to higher-level support teams or engineering when necessary. You will contribute to the knowledge base by creating and updating support articles, FAQs, and troubleshooting guides to empower both customers and support agents. The ideal candidate will possess exceptional problem-solving skills, excellent communication abilities (written and verbal), and a patient, customer-centric approach. Experience with CRM systems and ticketing platforms is essential. This is a remote-first position, requiring strong self-discipline, excellent time management, and the ability to work independently in a home office environment. You will collaborate with cross-functional teams, including product and engineering, to provide feedback on user issues and contribute to product improvements. A proactive attitude towards identifying trends in customer issues and proposing solutions is highly valued. This is an exciting opportunity to lead a dedicated support team and make a significant impact on customer satisfaction and product success from the comfort of your own home.
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3
Senior Customer Support Specialist, Technical Assistance
50301 Pleasant Hill, Iowa
$60000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join our team in Des Moines, Iowa . This hybrid role offers the flexibility to work both remotely and from our office, focusing on providing expert technical assistance to our valued customers. You will be a critical point of contact, resolving complex issues and ensuring a high level of customer satisfaction.
Responsibilities:
Qualifications:
This is an excellent opportunity for a seasoned support professional to grow their career and make a tangible difference in customer experience. If you are passionate about technology and helping others, we encourage you to apply. Join our collaborative team and contribute to our commitment to exceptional customer service.
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat, troubleshooting and resolving complex software and hardware issues.
- Serve as a point of escalation for customer issues that cannot be resolved by Tier 1 support.
- Diagnose and troubleshoot technical problems, identifying root causes and implementing effective solutions.
- Document all customer interactions, technical issues, and resolutions accurately and thoroughly in the CRM system.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Train and mentor junior support staff, sharing expertise and best practices.
- Identify trends in customer issues and provide feedback to product development and engineering teams for continuous improvement.
- Manage customer expectations and ensure timely resolution of inquiries.
- Assist with onboarding new customers and providing initial product training.
- Contribute to the development and refinement of support processes and policies.
- Proactively identify opportunities to enhance the customer support experience.
- Participate in team meetings and contribute to departmental goals.
- Handle customer complaints and difficult situations with professionalism and empathy.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 4 years of experience in customer support, technical assistance, or a similar role, preferably in a SaaS or technology environment.
- Proven ability to troubleshoot and resolve complex technical issues across various platforms.
- Excellent understanding of common software applications, operating systems, and network fundamentals.
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
- Strong analytical and problem-solving skills, with a methodical approach to diagnostics.
- Exceptional communication, interpersonal, and active listening skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively both independently and as part of a team in a hybrid work model in Des Moines, Iowa .
- Strong organizational skills and the ability to manage multiple priorities simultaneously.
- Experience creating and maintaining technical documentation.
- Willingness to learn new technologies and product updates quickly.
This is an excellent opportunity for a seasoned support professional to grow their career and make a tangible difference in customer experience. If you are passionate about technology and helping others, we encourage you to apply. Join our collaborative team and contribute to our commitment to exceptional customer service.
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4
Remote Customer Support Specialist - Technical Assistance
45202 Cincinnati, Ohio
$45000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join their growing technical assistance team. This is a fully remote position, allowing you to provide exceptional service from the comfort of your own home. You will be the first point of contact for customers, addressing inquiries, troubleshooting technical issues, and ensuring a positive customer experience across various communication channels, including phone, email, and chat.
Key responsibilities include:
The ideal candidate will have at least 2 years of experience in a customer service or technical support role. Proficiency with common operating systems (Windows, macOS) and basic networking concepts is required. Excellent verbal and written communication skills are essential, along with strong active listening and problem-solving abilities. The ability to explain technical concepts clearly to non-technical users is crucial. Candidates must have a reliable internet connection, a quiet dedicated workspace, and the ability to work independently with minimal supervision. Familiarity with CRM software (e.g., Zendesk, Salesforce) and remote support tools is a plus. This is an excellent opportunity for individuals passionate about helping others and working in a flexible, remote-first environment.
Key responsibilities include:
- Providing timely and accurate technical support to customers experiencing issues with our client's products or services.
- Troubleshooting hardware, software, and connectivity problems.
- Guiding customers through step-by-step solutions and product usage.
- Documenting customer interactions, issues, and resolutions in the CRM system.
- Escalating complex issues to higher-level support or engineering teams when necessary.
- Maintaining a high level of customer satisfaction through professional and courteous communication.
- Identifying recurring customer issues and providing feedback to product development teams.
- Staying up-to-date with product knowledge and support procedures.
- Contributing to the creation and maintenance of support documentation and FAQs.
- Achieving individual and team performance goals related to response times and resolution rates.
The ideal candidate will have at least 2 years of experience in a customer service or technical support role. Proficiency with common operating systems (Windows, macOS) and basic networking concepts is required. Excellent verbal and written communication skills are essential, along with strong active listening and problem-solving abilities. The ability to explain technical concepts clearly to non-technical users is crucial. Candidates must have a reliable internet connection, a quiet dedicated workspace, and the ability to work independently with minimal supervision. Familiarity with CRM software (e.g., Zendesk, Salesforce) and remote support tools is a plus. This is an excellent opportunity for individuals passionate about helping others and working in a flexible, remote-first environment.
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5
Senior Customer Support Specialist, Technical Assistance
45202 Cincinnati, Ohio
$65000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is a rapidly growing software company seeking a highly experienced Senior Customer Support Specialist with a strong technical aptitude to join their fully remote support team. This role is vital for providing exceptional technical assistance to our diverse customer base, ensuring swift resolution of issues and fostering customer satisfaction and loyalty. You will leverage your in-depth knowledge of our products and troubleshooting methodologies to guide customers, diagnose complex problems, and escalate issues when necessary. The ideal candidate is patient, articulate, and possesses a passion for helping others solve technical challenges.
Key Responsibilities:
Key Responsibilities:
- Provide expert-level technical support to customers via phone, email, and chat, addressing complex inquiries and issues related to our software products.
- Diagnose and troubleshoot technical problems, identifying root causes and implementing effective solutions.
- Guide customers through product features, functionalities, and troubleshooting steps with clarity and patience.
- Escalate critical or complex issues to appropriate internal teams (e.g., development, engineering) and ensure timely resolution.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in our CRM system.
- Develop and update customer-facing support documentation, including FAQs, knowledge base articles, and tutorials.
- Identify recurring customer issues and provide feedback to product and development teams for continuous improvement.
- Contribute to training and mentoring junior support specialists.
- Proactively monitor customer feedback and system performance to identify potential problems.
- Ensure adherence to established service level agreements (SLAs) and customer satisfaction targets.
- Stay up-to-date with product updates, new features, and industry best practices in customer support.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in a technical customer support or helpdesk role, with a proven ability to handle complex technical issues.
- In-depth understanding of software troubleshooting methodologies and common technical issues.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) and ticketing platforms.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Strong analytical and problem-solving abilities.
- Exceptional customer service orientation and a patient, empathetic demeanor.
- Ability to work independently and manage time effectively in a fully remote environment.
- Experience with (Specific Software/Product Area relevant to client) is highly desirable.
- This fully remote position allows you to support our clients globally, while being part of our team based out of Cincinnati, Ohio, US .
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6
Senior Customer Support Specialist, Technical Assistance
80901 Colorado Springs, Colorado
$65000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client, a dynamic technology company experiencing rapid growth, is looking for an experienced Senior Customer Support Specialist to join their fully remote technical assistance team. This role is critical in providing exceptional support to customers, resolving complex technical issues, and ensuring a high level of customer satisfaction. You will be the primary point of contact for customers encountering challenges with our client's software products, requiring a deep understanding of the technology, excellent troubleshooting skills, and a patient, empathetic approach. Responsibilities include diagnosing and resolving technical problems via phone, email, and chat, escalating issues to engineering teams when necessary, documenting solutions, and contributing to the knowledge base. As a Senior Specialist, you will also mentor junior support staff, identify recurring issues for product improvement, and contribute to developing support strategies. This fully remote position demands excellent self-management, strong communication skills, and the ability to thrive in a virtual team environment. The ideal candidate possesses a passion for technology, a commitment to customer success, and a proven ability to handle challenging support situations effectively. This is a fantastic opportunity to be part of a supportive and innovative company culture, contributing directly to customer experience and product evolution from your home office.
Key Responsibilities:
Key Responsibilities:
- Provide expert technical support to customers via multiple channels (phone, email, chat, ticketing system).
- Diagnose, troubleshoot, and resolve complex hardware and software issues.
- Escalate unresolved issues to appropriate engineering or development teams, providing detailed information.
- Document all support interactions, solutions, and technical issues accurately and thoroughly.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ resources.
- Identify trends in customer issues and provide feedback to product development teams for improvement.
- Mentor and train junior customer support specialists, sharing best practices and technical knowledge.
- Assist in developing and refining support processes and procedures.
- Ensure prompt and professional resolution of customer inquiries and concerns.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience will be considered.
- 3-5 years of experience in technical customer support or helpdesk roles, with a focus on software troubleshooting.
- In-depth knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Excellent problem-solving, analytical, and diagnostic skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Familiarity with (mention specific technologies if applicable, e.g., cloud platforms, specific software suites).
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7
Remote Customer Support Specialist - Technical Assistance
23451 Virginia Beach, Virginia
$45000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and empathetic Remote Customer Support Specialist to join their fully remote team, providing exceptional technical assistance to users. This role is ideal for individuals who thrive in a virtual environment and possess excellent communication and problem-solving skills. You will be the primary point of contact for customers, resolving inquiries and ensuring a positive support experience from the comfort of your own home.
Responsibilities:
Responsibilities:
- Provide first-level technical support and customer service via phone, email, and chat.
- Diagnose and troubleshoot a wide range of customer issues, guiding users through step-by-step solutions.
- Respond to customer inquiries promptly and professionally, ensuring a high level of customer satisfaction.
- Escalate complex issues to higher-level support teams when necessary, providing detailed information.
- Maintain accurate and comprehensive records of customer interactions and resolutions in the CRM system.
- Educate customers on product features and functionalities to enhance their user experience.
- Contribute to the knowledge base by documenting common issues and their solutions.
- Identify trends in customer issues and provide feedback to the product and engineering teams.
- Adhere to established service level agreements (SLAs) and performance metrics.
- Participate in virtual team meetings and training sessions to stay updated on product knowledge and support procedures.
- Proactively seek ways to improve the customer support process and customer experience.
- Manage customer expectations effectively and ensure timely follow-up on unresolved issues.
- Handle customer complaints with patience and professionalism, aiming for first-contact resolution.
- Work collaboratively with colleagues in a remote setting to share best practices and support each other.
- Ensure a secure and private handling of customer data.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support, preferably in a remote capacity.
- Excellent verbal and written communication skills, with a clear and concise speaking voice.
- Strong troubleshooting and problem-solving abilities with a patient and methodical approach.
- Proficiency with helpdesk software, CRM systems, and remote support tools.
- Ability to multitask and manage time effectively in a self-directed environment.
- Comfortable navigating and troubleshooting various software and hardware platforms.
- A strong understanding of customer service principles and best practices.
- Ability to remain calm and professional under pressure.
- Must have a reliable internet connection and a dedicated workspace conducive to remote work.
- Team-oriented mindset with the ability to collaborate effectively online.
- A passion for helping others and delivering outstanding service.
- Familiarity with ticketing systems is essential.
- Self-motivated and disciplined to maintain productivity in a remote setting.
- Positive attitude and a commitment to continuous learning.
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8
Lead Customer Support Specialist - Technical Assistance
85001 Whispering Pines, Arizona
$65000 Annually
WhatJobs
Posted 25 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a dedicated and experienced Lead Customer Support Specialist to manage their technical assistance operations. This is a fully remote position, offering the flexibility to work from anywhere within the US. You will be the primary point of contact for resolving complex customer technical issues, leading a team of support specialists, and ensuring the highest levels of customer satisfaction. Your responsibilities will include troubleshooting advanced software and hardware problems, documenting solutions, escalating issues to engineering teams when necessary, and training junior support staff. You will also play a key role in identifying trends in customer issues and providing feedback to product development teams to drive improvements. This role requires exceptional problem-solving skills, strong leadership capabilities, and a passion for delivering outstanding customer service.
Key Responsibilities:
Required Qualifications:
Key Responsibilities:
- Lead and mentor a team of customer support specialists, providing guidance and support.
- Handle escalated customer inquiries and complex technical issues via phone, email, and chat.
- Diagnose and resolve software, hardware, and network-related problems for customers.
- Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
- Identify recurring customer issues and provide feedback to product and engineering teams for resolution.
- Train new and existing support staff on products, procedures, and best practices.
- Monitor support queues and ensure timely resolution of all customer requests.
- Contribute to the continuous improvement of support processes and tools.
- Analyze customer support data to identify areas for improvement and report on key metrics.
- Ensure a high level of customer satisfaction through effective communication and problem resolution.
Required Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in customer support, with at least 2 years in a lead or senior role.
- Proven expertise in troubleshooting technical issues related to software applications, operating systems, and hardware.
- Excellent communication, interpersonal, and active listening skills.
- Strong analytical and problem-solving abilities.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Experience training or mentoring team members.
- Familiarity with (Specific Technology Area Relevant to Client, e.g., Cloud Computing, SaaS Platforms, Network Devices) is a strong plus.
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9