4484 Technical Support Representative jobs in Ohio

**Description**
DRB Systems ("DRB") is the leading provider of technology-enabled devices and software solutions to the North American car wash industry. The Technical Support Representative is responsible for providing technical assistance to car wash owners, operators, and staff.
**JOB PURPOSE:**
We are looking for a Technical Support Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior.
**ESSENTIAL FUNCTIONS & RESPONSIBILITIES**
+ Respond to customer queries in a timely and accurate way: incoming phone calls and e-mails from car wash owners, operators, and management needing technical support, configuration changes, or training on their products.
+ Resolves cases representing technical requests from our customers troubleshoots technical and process issues
+ Takes Notes in Salesforce detailing steps and processes taken on every interaction.
+ Follow up with customers to ensure their technical issues are resolved.
+ Assist in training new Technical Support Representatives
+ Gathers data to identify and evaluate technical purchasing options.
+ Provide Best in Class service to internal and external customers
+ Availability to work evenings, weekends, and holidays on a rotation.
+ Sitting for long periods of time doing computer work
**MINIMUM REQUIREMENTS:**
**Skill Sets:**
+ Experience in customer facing position
+ Ability to maintain composure in high-stress situations
+ Problem solving and troubleshooting skills
+ Active listening and interpersonal skills
+ Strong attention to detail
+ Knowledgeable in MS Office (Excel, Word, Power Point)
+ Curiosity
**Education:**
+ High School Diploma (or GED or High School Equivalence Certificate)
**Preferred Requirements:**
+ Associates or Bachelor's Degree
+ Technical experience
About DRB: As the car care technology leader for 40 years, DRB is the ultimate partner for operators who seek rapid ROI, unparalleled membership growth and unwavering reliability. Our technology is designed to give operators the tools they need to maximize their car care investments. From groundbreaking point-of-sale technology to marketing automation that drives traffic, DRB enables data-led business decisions and scalability that helps car washes thrive while delivering extraordinary customer experiences. Choosing DRB means connecting with a partner that is A Vontier Company committed to car wash business success. Learn why leading car wash operators choose DRB: is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies-Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems-are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier's pioneering solutions advance safety, security, efficiency, and sustainability worldwide.
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as "Vontier Company".
Vontier is proud to be an equal opportunity employer. We strive to build inclusive environments and ensure equitable access, opportunity, and treatment for all. Vontier does not tolerate discrimination and harassment of any kind based on race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, sexual orientation, marital status, disability, veteran status, citizenship status, gender identity or expression, gender information and any other characteristics protected by law. We make hiring decisions based on your experience and skills. Vontier is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation in the application or interview process, you may contact us at e-mail
Equal Opportunity Employer ( **Team Player:** Works well as a member of a group
**Motivations**
**Preferred**
+ **Work-Life Balance:** Inspired to perform well by having ample time to pursue work and interests outside of work
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
The company in which you have expressed employment interest is equal opportunity employer that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.

Job Title:
Technical Support Representative - Remote (Bilingual: Spanish/English)
Job Description
**JOB DESCRIPTION**
The Technical Support Representative-Remote (Bilingual: Spanish/English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
**A NEW CAREER POWERED BY YOU**
Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Happiest Employees** ," and " **Best Companies for Career Growth** " awards every year? Then a remote Technical Support Representative position at Concentrix is just the right place for you!
As a remote Technical Support Representative (Bilingual: Spanish/English), you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Technical Support Representative (Bilingual: Spanish/English) working from home, you will:
+ Be the friendly voice of our client, answering questions about products and services while providing world-class customer service, troubleshooting, and technical support
+ Provide inbound customer support using a call flow guide in the customer's preferred language
+ Resolve technical issues related to hardware, software, and client products
+ Track, document, and retrieve information in databases
+ Be an amazing problem-solver
+ Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
+ Deliver expert customer experiences.with a smile.
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative (Bilingual: Spanish/English) (Remote) role include:
+ The ability to read, write and speak fluently both Spanish and English
+ 1+ year of customer service experience
+ A high school diploma or GED
+ Strong focus on building customer relationships
+ Comfortable using and explaining technology
+ A quiet, distraction-free environment to work from in your home
+ Proficiency in fast-paced multi-tasking with strong problem solving skills
+ Eagerness to learn new technologies
+ Strong problem-solving skills with the ability to ask probing questions to come to a resolution
+ Strong computer navigation skills and PC knowledge
+ The availability to work during the Hours of Operation: 8am-1130pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
+ A desktop or laptop to complete PC and internet testing; A work computer will be provided
+ High Speed internet (no wireless/hotspots or satellite) and a smartphone (10 Mbps upload, 10 Mbps download)
+ Must reside in the United States and have a valid U.S. address for residence
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:
+ The base salary range for this position is $16-$20/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
+ DailyPay enrollment option to access pay "early," when you want it
+ Full time, paid classroom and on the job training
+ Lucrative employee referral bonus opportunities
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
+ Work-from-home convenience
+ Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
+ Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
USA, OH, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents ( to Work:**
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
**Where Job May be Performed:**
Currently, this position may be performed only in the states listed here ( .
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
-English ( ( request a reasonable accommodation please click here ( .
If you wish to review the Affirmative Action Plan, please click here ( .

Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people.

At Ascensia, our values serve as the bedrock of our organization. They guide our decisions, actions, and interactions, shaping the culture we collectively foster.

Our Values include:

• Resilient Growth Mindset

• Executional Excellence

• Courageous Leadership

• Inclusive Collaboration

We believe that when we live our values authentically, both individually and as a team, we unlock our true potential and drive sustainable success.

We're looking for a Technical Software & Support Representative to provide expert service and application support for our Histology and Labeling equipment. In this role, you'll manage LIS applications, system workflows, and upgrades while acting as the bridge between our development teams and end users. You'll troubleshoot and resolve technical, application, and software issues-primarily via phone and email-while documenting and tracking all cases in ServiceMax and/or Salesforce. Your work will ensure smooth system performance, identify and escalate systemic issues, and deliver the high-quality support our customers expect.

Location: Kalamazoo, MI - Hybrid Role

What you will be doing:

• Receive and process customer phone calls and emails, providing technical assistance, troubleshooting support and follow up.

• Responds to problems by listening, clarifying, understanding, and taking action.

• Assist with calls regarding product discrepancies, document appropriately and follow-up where necessary.

• Basic ability to read and understand technical materials such as schematics and diagrams found within service documentation.

• Proper documentation of potential critical complaints to assist Quality team with complaint follow up.

• Proper documentation for escalated customer complaints to assist Service Managers with documentation of escalation.

• Work with internal teams to update database and correct information discrepancies surrounding warranty's, facility locations, general customer information.

• Record daily calls and all appropriate information in Service Max system.

• Provide technical support for Field Service and Sales teams, Customer Service, and other Epredia personnel regarding product complaints, inquiries, availability, and catalog numbers.

• Troubleshoot, investigate, repair, and document customer complaints of inventory within the department for quick turnaround.

Skills you will need:

• 2+ year of customer service experience.

• high school diploma or GED required, Bachelor's degree preferred.

• Demonstrated technical product support including troubleshooting strongly preferred, must be customer facing, phone based, or other documented function.

• Demonstrated computer skills required to include Windows environment. ERP computer experience strongly preferred.

• Critical thinking and logical troubleshooting skills.

• Experience working IT, network, IP Address.

• Strong focus on building customer relationships.

• Comfortable using and explaining technology.

• Proficiency in fast-paced multi-tasking with strong problem solving skills.

• Eagerness to learn new technologies.

• Strong problem-solving skills with the ability to ask probing questions to come to a resolution.

• Strong computer navigation skills and PC knowledge.

#LI-MK1

TO ALL RECRUITMENT AGENCIES: Ascensia does not accept unsolicited third-party resumes.

Building an Inclusive Culture: We are a company that brings varying backgrounds, ideas, and points of view to inventing on behalf of all customers. Our diverse perspectives are enriched by many dimensions, including race, ethnicity, gender, age, physical and mental ability, sexual orientation, religious beliefs, culture, language, and education, as well as professional and life experience. We are committed to diversity, equity, and inclusion, and leveraging our unique perspectives to scale our impact and growth.

We're looking for a reliable and detail-oriented PC Support Technician for a full-time, onsite role in downtown Columbus, OH. The candidate will be supporting a busy technical support environment.
Role Overview
This position focuses on Tier 1 Helpdesk support, with occasional Tier 2 Deskside responsibilities. You'll assist both remote and onsite staff, resolving technical issues via phone, email, and in person. The role requires strong communication skills, a customer-first mindset, and the ability to manage a steady flow of support requests.
Key Responsibilities:
+ Respond to support calls and emails, resolving technical issues efficiently
+ Troubleshoot Windows operating systems and common hardware peripherals
+ Perform basic installations, repairs, and maintenance on devices and software
+ Image and reimage equipment for deployment
+ Provide clear documentation and ticket updates
+ Deliver professional, courteous support to all users
What We're Looking For
The ideal candidate will have:
+ At least 2 years of experience in a technical support or call center environment
+ Strong diagnostic and problem-solving abilities
+ Excellent written and verbal communication skills
+ Attention to detail and a proactive approach
+ Ability to work independently and collaborate with team members
+ Experience providing support both over the phone and in person
Pay and Benefits
The pay range for this position is $20.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbus,OH.
Application Deadline
This position is anticipated to close on Sep 17, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description We are looking for a dedicated Help Desk Analyst to join our team in West Jefferson, Ohio. This long-term contract position offers an excellent opportunity to provide technical support and assist with IT-related tasks. If you have a knack for solving technical issues and a strong understanding of IT systems, we encourage you to apply.
Responsibilities:
- Provide comprehensive support for desktop computers, laptops, and mobile devices.
- Diagnose and resolve hardware, software, and network-related problems.
- Manage basic system administration tasks, including user accounts, permissions, and updates.
- Monitor, configure, and maintain network systems to ensure operational efficiency.
- Create and update documentation for technical procedures and solutions.
- Offer assistance on IT-related projects and initiatives as required.
- Respond to service desk tickets promptly and ensure timely resolutions.
- Deliver technical guidance to users both on-site and remotely. Requirements - Proven experience in IT support or help desk roles.
- Solid understanding of Windows operating systems, particularly Windows 10.
- Familiarity with networking concepts, including routers, switches, and related technologies.
- Proficiency in basic troubleshooting techniques for hardware and software.
- Strong communication skills with the ability to explain technical information clearly.
- Capability to work independently with minimal supervision.
- Experience with managing service desk tickets and prioritizing tasks effectively. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

**Description**
ARS is seeking an IT Helpdesk Technician to provide end-user support and manage software/hardware solutions in a hybrid Azure environment. The ideal candidate will have experience in account administration, troubleshooting, and deploying solutions within Microsoft and Linux ecosystems.
**Why Work with us?**
Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers.
**Responsibilities:**
+ Administer employee accounts using Windows Active Directory, and Entra AD in a hybrid cloud environment.
+ Troubleshoot and resolve software and hardware issues both remotely and on-site.
+ Track, document, and communicate with employees via collaboration tools and ticketing systems.
+ Develop, test, and deploy PowerShell scripts to manage software using Microsoft Intune.
+ Configure and maintain software/firmware updates for corporate devices.
+ Perform mobile device management (MDM) for laptops and smartphones accessing company resources.
+ Deploy, monitor, test, and troubleshoot company resources and cloud infrastructure using Microsoft Azure.
+ Other duties as assigned
**Qualifications:**
+ Must be a US citizen
+ Proven experience in IT support, system administration, or a related role in a hybrid Azure cloud and Windows environment.
+ Strong knowledge of Active Directory, Microsoft 365, Intune, and Azure.
+ Experience with PowerShell scripting and automation in a hybrid cloud environment.
+ Familiarity with MDM solutions and cloud-based security practices.
+ Excellent troubleshooting and problem-solving skills.
+ Strong communication and a strong customer service focus.
+ Relevant certifications (e.g., AZ-104 Azure Administrator, CompTIA Security+, MCSA) are a plus.
**Work Environment:**
+ Onsite and remote support as needed.
+ Occasional after-hours work may be required.
All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals based on disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.

Description & Requirements

Maximus is seeking an IT Help Desk Manager to support work with a Health client remotely.
The IT Help Desk Manager will leverage help desk operations to collect, analyze, and interpret end-user support data and service interactions. They will provide actionable insights and system improvement recommendations that support government IT modernization goals, ensuring alignment between user needs and technical solutions.

This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS148, T4, Band 7

Job-Specific Essential Duties and Responsibilities:

• Oversee the IT Help Desk operation, ensure SLAs are met, and manage the team.
• Supervise IT Help Desk team.
• Monitor performance metrics and SLAs.
• Report to senior management.
• Handle escalations and critical issues.

Job-Specific Minimum Requirements:

• 7 years related work experience is required.
• Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
• Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
• The ability to obtain, and maintain, a Public Trust clearance is required.

#techjobs #clearance #veteransPage

Minimum Requirements

TCS148, T4, Band 7

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

100,000.00

Maximum Salary

$

120,000.00

Description & Requirements

Maximus is seeking an IT Help Desk Manager to support work with a Health client remotely.
The IT Help Desk Manager will leverage help desk operations to collect, analyze, and interpret end-user support data and service interactions. They will provide actionable insights and system improvement recommendations that support government IT modernization goals, ensuring alignment between user needs and technical solutions.

This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS148, T4, Band 7

Job-Specific Essential Duties and Responsibilities:

• Oversee the IT Help Desk operation, ensure SLAs are met, and manage the team.
• Supervise IT Help Desk team.
• Monitor performance metrics and SLAs.
• Report to senior management.
• Handle escalations and critical issues.

Job-Specific Minimum Requirements:

• 7 years related work experience is required.
• Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
• Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
• The ability to obtain, and maintain, a Public Trust clearance is required.

#techjobs #clearance #veteransPage

Minimum Requirements

TCS148, T4, Band 7

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

100,000.00

Maximum Salary

$

120,000.00

Description & Requirements

Maximus is seeking an IT Help Desk Manager to support work with a Health client remotely.
The IT Help Desk Manager will leverage help desk operations to collect, analyze, and interpret end-user support data and service interactions. They will provide actionable insights and system improvement recommendations that support government IT modernization goals, ensuring alignment between user needs and technical solutions.

This position requires the ability to obtain and maintain an active Public Trust security clearance and is contingent upon award.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS148, T4, Band 7

Job-Specific Essential Duties and Responsibilities:

• Oversee the IT Help Desk operation, ensure SLAs are met, and manage the team.
• Supervise IT Help Desk team.
• Monitor performance metrics and SLAs.
• Report to senior management.
• Handle escalations and critical issues.

Job-Specific Minimum Requirements:

• 7 years related work experience is required.
• Bachelor's degree is required. An associate's degree + 2 years of work-related experience or a high school diploma/ GED + 4 years of work-related experience may be substituted in lieu of the degree requirement.
• Due to federal requirements, candidates must be US Citizens without Dual Citizenship to another country.
• The ability to obtain, and maintain, a Public Trust clearance is required.

#techjobs #clearance #veteransPage

Minimum Requirements

TCS148, T4, Band 7

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

100,000.00

Maximum Salary

$

120,000.00