1193 Technical Support Representative jobs in Ohio

**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**At this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.**
**Your Responsibilities**
**As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.**
+ **Provide front line, first level, technical assistance for consumers**
+ **Supporting Client specific high speed internet services delivering an exceptional customer experience**
+ **Resolve technical problems, within a fast paced, customer facing environment**
+ **Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.**
+ **Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.**
+ **Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.**
+ **Demonstrate advanced product knowledge and he ability to solve customer issues.**
+ **Resolve customer issues on the first call as frequently as possible.**
+ **Open and manage trouble ticket system for user issues, Data Network, OS issues.**
+ **Be patient, courteous and friendly with customers at all times.**
+ **Demonstrate a positive attitude.**
+ **Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.**
+ **Adhere to all work schedule assignments.**
+ **Abide by and support management directives and adhere to all TP policies.**
**We're looking for fearless people - people who are inspired to deliver only the best in all that we do.**
**Qualifications:**
+ **High School Diploma or equivalent.**
+ **Minimum of 6 months of customer service experience.**
+ **Must be 18 years of age or older.**
+ **Ability to type at least 25 words per minute.**
+ **Comfortable with desktop computer systems and have general knowledge of Windows-based systems.**
+ **Customer service and/or sales experience preferred.**
+ **College degree preferred but not required.**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**Work from Home Requirements:**
+ **Internet Requirements:**
+ **Minimum subscribed download rate equal or exceeds 25.0 Mbps**
+ **Minimum subscribed upload rate equal or exceeds 10.0 Mbps**
+ **ISP must have no packet loss and ping under 30ms**
+ **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN**
+ **Proof of internet details required**
+ **Clean and quiet workspace**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**

**About the Role**
Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support.
As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction.
This position offers:
- Remote work style
- Various scheduling options
- Paid orientation and training
- Benefits (medical, vision, dental, life insurance, and disability)
- Company-paid holidays
- Paid time off: personal, vacation, and sick time
- 401(k) with company match
- Employee assistance program
- Tuition reimbursement
- Employee discounts
- Pay differentials
Available Schedules:
Mon - Fri | 9:00 am - 5:30 pm EST
Mon - Fri | 9:15 am - 5:45 pm EST
Mon - Fri | 9:30 am - 6:00 pm EST
Mon - Fri | 9:45 am - 6:15 pm EST
Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential
**Your Impact**
As a Canon Technical Printer Support Representative I, you'll:
- Provide positive and professional technical support to Canon customers via phone, email, and chat
- Analyze complex issues to answer questions, troubleshoot, and advise on solutions
- Promptly identify, research, and resolve customer inquiries using all available software and network tools
- Interact with customers and team members simultaneously to expedite call resolution
- Make prompt, accurate business decisions that mutually benefit the business and the customer
- Document interactions and resolutions in our easy-to-use applications
- Assist customers using our Total Care approach with making a purchase decision and completing their order on the Canon website
**About You: The Skills & Expertise You Bring**
- High school diploma or equivalent
- Previous customer service or call center experience
- Demonstrated knowledge of PC operating systems such as Windows and/or MAC
- Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
- Keyboarding and MS Office proficiency
- Ability to work independently and manage time effectively
- Strong communicator with active listening skills and proficiency in English
- Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
- Ability to multitask, prioritize, and navigate multiple computer programs and screens at one time
- Dependable, punctual, and consistent attendance are a must for this position
- A reliable high-speed internet connection and a workspace free from noise and distractions
** This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.
**Company Overview**
Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.
**Statement of Policy on Equal Employment Opportunity**
Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon's policy is to:
Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Base decisions on employment so as to further the principle of equal employment opportunity.
Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
**Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation**
Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at , Eastern time from within the US. For all other reasonable accommodation requests, please call . You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.
**Pay Transparency Policy Statement**
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Canon ITS is a tobacco-free work environment.
**Notice to Recruiting Firms/Agencies**
Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.
Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law,click here ( Description**
Virtual - This position is considered virtual. The office will be open 5 days a week; however, you will not be required to report to the office unless there is a specific business need. Note that work schedules and office reporting requirements may change from time to time based on business needs.
**Location** _US-VA-Chesapeake | US-FL | US-GA | US-IA | US-IN | US-LA | US-NC | US-NY | US-OH | US-TN_
**Company** _Canon Info Technology Services_
**Requisition ID** _33687_ **Category** _Customer Service/Support_ **Position Type** _Full-Time_ **Workstyle** _Virtual_
Canon is proud to be an equal opportunity/affirmative action employer. Minority/Female/Individuals with Disabilities/Veteran. We value the diversity of our workforce and knowledge of our people. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identification, national origin, disability, genetic information or protected veteran status, or any other characteristic protected by law. Click on the following links to learn more "EEO is the Law" poster, "EEO is the Law" poster supplement, NLRA "Employee Rights" poster and Canon's Pay Transparency Statement.
Canon is committed to providing reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation in order to complete an employment application, or during the application process, please e-mail us at

Description We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.
Responsibilities:
- Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.
- Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.
- Manage and support APIs to maintain consistent business data flow.
- Utilize Kepware to enable effective data communication across manufacturing systems.
- Provide expertise in discrete manufacturing processes to optimize production workflows.
- Ensure accurate product genealogy and traceability through detailed record-keeping.
- Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.
- Collaborate closely with production, quality, and IT teams to drive continuous improvements.
- Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing. Requirements - Hold a bachelor's degree in Information Technology, Computer Science, Electrical Engineering, or a related field.
- Possess at least 3 years of experience in IT support and troubleshooting within a discrete manufacturing environment.
- Demonstrate proficiency with the Tulip platform, Kepware, and general IT troubleshooting, including knowledge of server systems.
- Exhibit a strong understanding of discrete manufacturing processes and principles of product genealogy and traceability.
- Showcase excellent analytical and problem-solving abilities to address technical issues effectively.
- Have expertise in Active Directory, Windows 10, and basic troubleshooting techniques.
- Be skilled in managing service desk tickets and resolving Windows-related issues.
- Familiarity with APIs and web services is essential for supporting data integration needs. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Description

Job Description

Job Title: Help Desk Professionals (Tier 1- Tier 3)
Company: Virtual Technologies Group (VTG) 
Location: Hybrid/Remote, Maumee, OH
Department: Managed Services
Vacancy Opening: October 2025/Evergreen
Travel: N/A
Position Type:  Full-Time
Employee Type: FTE/Hourly 

Company Overview: 
Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. With a team of highly skilled professionals, we deliver customized solutions tailored to meet the unique needs of our clients across various industries. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world.

Position Overview

Virtual Technologies Group is seeking dynamic, customer-focused Help Desk Professionals across Tier 1 to Tier 3 levels to provide technical support and service excellence to our clients. Whether you're just entering the tech support world or you're a seasoned troubleshooter, we have a place for you in our growing team. These opportunities will be available October of 2025.

Day-To-Day Duties and Responsibilities
 

• Staff Mentorship & Training:
  Provide coaching, performance reviews, and ongoing training to Tier 1 and Tier 2 staff; foster career development
• Process Optimization:
  Identify opportunities to streamline troubleshooting workflows and ticket escalation processes; implement industry best practices
• Incident & Escalation Oversight:
  Coordinate response to critical issues and ensure timely resolution; serve as the final escalation point for complex cases
• Documentation Management:
  Maintain detailed records, SOPs, and technical documentation for internal use and compliance
• Cross-Department Collaboration:
  Act as a liaison between support, engineering, and product teams to ensure unified service delivery
• Technology Planning & Procurement:
  Contribute to vendor selection and purchasing decisions for support tools, software, and IT hardware
• Performance Reporting:
  Monitor support analytics, generate reports, and present insights to leadership on trends and improvement areas

Preferred Qualifications

• CompTIA A+ – Foundational IT skills (ideal for Tier 1 support
• CompTIA Network+ – Networking concepts and troubleshooting
• CompTIA Security+ – Entry-level cybersecurity fundamentals
• Microsoft Certified: Modern Desktop Administrator Associate – Desktop deployment and support
• Microsoft 365 Certified: Fundamentals or Enterprise Administrator Expert – Administration of Microsoft cloud and productivity tools
• Cisco Certified Support Technician (CCST) – Entry-level networking and cybersecurity knowledge
• Cisco Certified Network Associate (CCNA) – Intermediate networking, switching, and routing skills
• ITIL Foundation Certification – Best practices in IT service management and incident handling
• HDI Support Center Analyst (HDI-SCA) – Customer service and help desk operations
• Apple Certified Support Professional (ACSP) – macOS troubleshooting and Apple ecosystem support
• Google IT Support Professional Certificate – Foundations for IT support and operations
• VMware Certified Technical Associate (VCTA) – Virtualization knowledge for Tier 3-level troubleshooting
• Jamf Certified Associate – Apple device management and support in enterprise settings

Why Join Us?
At Virtual Technologies Group we provide more than just IT solutions—we offer a dynamic environment where you can learn, grow, and expand your skillset. As a leading managed services, cybersecurity, and IT consulting firm, we support a diverse range of customers, giving you the opportunity to tackle unique challenges and stay ahead in a rapidly evolving industry.

Join a team that values innovation, collaboration, and professional development. Whether you're looking to sharpen your technical expertise, work with cutting-edge technology, or make a real impact, we’re committed to helping you build a rewarding career.

Benefits Overview:
VTG offers a comprehensive benefits package to meet the needs of our employees and their families. Benefits include medical insurance plans, dental insurance, vision insurance, health savings accounts (HSA), flexible spending accounts (FSA), life insurance, short and long-term disability insurance, paid time off and holidays, and a 401(k) with employer match.

EEO Statement: 
VTG is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

We believe that diversity strengthens our team and drives innovation. All employment decisions are based on qualifications, merit, and business needs. If you require reasonable accommodation during the application or interview process, please contact

 

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Description
The IT Help Desk Representative 1 provides support for tier 1 incident resolution, change requests and how-to requests reported to the Bank IT Employee Helpdesk. Responsibilities include initial assessment, triage, research, and resolution of tier 1 incidents and requests regarding the use of application software, hardware and/or infrastructure components. The Bank Help Desk Representative 1 is responsible for collecting support information through phone, instant message and email conversations with employees, accessing support tools, and escalation to second tier support staff as required.
Essential Functions (primary functions and/or reasons the job exists in order of importance)
1. Provides support for tier 1 incident resolution, change requests and how-to requests reported to the IT Employee Helpdesk.
2. Provides initial assessment, triage, research, and resolution for all hardware and software, computer and communications systems questions and problems for employees.
3. Provides resolution, recommends corrective action for recurring problems, and/or escalates issue to appropriate tier-2 support personnel.
4. Accurately documents calls in ticketing system including, but not limited to, correspondences with the customer, problem analysis, troubleshooting performed and resolution; and ensures proper closure of all issues.
5. Monitors queues to ensure requests are properly transferred and received by the appropriate tier-2 groups.
6. Assists with revising/documenting appropriate standards, process improvements, policies and procedures.
7. Focuses on continuous enhancement of customer service experience and increasing first call resolution.
8. Acts as a liaison between end-users and technical staff to communicate issues, problems, and questions.
9. Analyzes and troubleshoots issues as reported.
10. Ensures telephone and email response coverage during normal help desk hours of operation.
11. May work on small to medium complexity assignments and actively participates in special projects, as assigned.
12. Executes and oversees the New Hire process coordinating with IT teams and leaders to implement a new employee/consultant setup.
Skills
Help desk support, Troubleshooting, Windows, Customer service, Active directory, Password reset, Office 365, Support, Ticketing system, Outlook, Windows 11, Help desk, Service desk, Helpdesk troubleshooting, Remote desktop, Service Now
Additional Skills & Qualifications
Strong soft skills include: communication, customer facing, motivated, positive attitued, problem solving, collaboration and a desire to learn
Interview will focus on soft skills and any work history. Technical will be more do you know it and tell us about your experience rather than heavy technical
Onsite 5 days a week with some hyrid flexibility
Pay and Benefits
The pay range for this position is $15.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Seville,OH.
Application Deadline
This position is anticipated to close on Nov 1, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description We are looking for a skilled Help Desk Analyst III to join our team in Dublin, Ohio. This long-term contract position offers an excellent opportunity to contribute to the healthcare industry by providing advanced technical support and desktop engineering solutions. The role will involve both onsite and hybrid work arrangements, with a focus on enhancing IT operations and user experiences.
Responsibilities:
- Oversee desktop engineering tasks, including remote device management and application deployment using Microsoft Intune.
- Administer and support mobile devices and telephony systems, such as CXOne.
- Develop and implement scripts to automate device configuration and maintenance processes.
- Act as a subject matter expert and escalation point for Tier I and Tier II support teams.
- Manage service tickets through FreshService, ensuring resolutions are delivered promptly.
- Execute enterprise-wide computer deployments using Autopilot.
- Collaborate with various teams to improve IT operations and enhance user satisfaction.
- Participate in a rotational on-call schedule every five weeks, including remote work during weekends. Requirements - Possess 5-10 years of relevant IT experience, including Tier III-level support.
- Demonstrated expertise in Microsoft Intune for enterprise-level device management.
- Solid background in desktop engineering, scripting, and remote device management.
- Ability to adapt quickly, mentor team members, and learn new technologies effectively.
- Strong communication and interpersonal skills, with a dependable and punctual work ethic.
- Proven experience deploying and managing devices across multiple enterprise locations.
- MD-102: Endpoint Administrator certification is preferred but not required. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Description: 

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.

· Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.

· Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.

· Interfaces with other platforms from bothhardware and software perspectives.

· Provides informal mentorship opportunities topeers and/or lower-level staff through conversation, observation, or technicaldocumentation.

· Responds verbally and in writing to questionsand concerns.

· Performs other duties as assigned.

· Strong experience supporting Windows 11

· Experience with file server management, activedirectory, GPO settings.

· Travel is required

RequirementsSkillRequired / DesiredAmountof ExperienceDiagnoses, analyzes, and resolves issues for customers across multiple technological domainsRequired3YearsStrong experience supporting Windows 11Required3YearsExperience with file server management, active directory, GPO settingsRequired3YearsVery extensive knowledge with Windows 11, active directory, GPO settingsRequired3YearsDemonstrates strong technical proficiency in operating systems (Windows, macOS)Required3YearsExperience with the Service Now IT service management application.Required3Years

Job Description: 

Independently installs, maintains, configures, upgrades, and administers hardware and/or software in areas such as workstation support, network administration, server administration, business continuity, information security, telecommunications and network connectivity, and SAN administration, following provided directions.

· Develops innovative solutions to encounter problems by evaluating, selecting, adapting, and modifying standard procedures.

· Diagnoses, analyzes, and resolves issues forcustomers across multiple technological domains.

· Interfaces with other platforms from bothhardware and software perspectives.

· Provides informal mentorship opportunities topeers and/or lower-level staff through conversation, observation, or technicaldocumentation.

· Responds verbally and in writing to questionsand concerns.

· Performs other duties as assigned.

· Strong experience supporting Windows 11

· Experience with file server management, activedirectory, GPO settings.

· Travel is required

RequirementsSkillRequired / DesiredAmountof ExperienceDiagnoses, analyzes, and resolves issues for customers across multiple technological domainsRequired3YearsStrong experience supporting Windows 11Required3YearsExperience with file server management, active directory, GPO settingsRequired3YearsVery extensive knowledge with Windows 11, active directory, GPO settingsRequired3YearsDemonstrates strong technical proficiency in operating systems (Windows, macOS)Required3YearsExperience with the Service Now IT service management application.Required3Years

Job Description

Job Description

Job Title:  Help Desk Technician - Tier 1
Company:  Virtual Technologies Group (VTG) 
Location:  Maumee, OH (hybrid)
Position Type:  Full-time 
Compensation Range:  $18-20/hr plus comprehensive benefit package

Company Overview:
Be the HERO  for your company again! Join Virtual Technologies Group for an opportunity to tackle complex technology challenges and make a significant impact. Our company supports numerous clients, has a broad array of high-tech resources at your disposal, and fosters close client relationships. We boast the leading technical team nationwide and are expanding our workforce to better serve our customer base.

We offer diverse tech solutions at Virtual Technologies Group, ranging from managed IT services and hosted voice services for resellers and direct clients, to cybersecurity as well as physical security offerings. Additionally, we develop custom software and provide educational support in testing and fleet management for educational institutions.

Benefit Offerings:
-Medical, dental, and vision
-401K with company match
-Short-term and long-term disability coverage paid for by the company
-Life insurance paid for by the company with a buy up option for you and your family
-Flexible work schedule

Job Overview:   
The Tier 1 Help Desk Technician provides expeditious support leveraged through various backend platforms to meet and exceed goals and expectations that have been stipulated by clients. Support is primarily performed over the phone, through a ticket system and/or through remote methods for hardware and software support.  

Location and Hours: This job is located on site at our Maumee, OH office location, with the opportunity for future remote / hybrid work. Tier 1 Helpdesk Technicians are required to work in-office during normal business hours.
 
Responsibilities/Job Functions:     

• The main responsibility of a Tier 1 Help Desk Technician is to answer the phone and work the ticket boards. 

• Troubleshoot and resolve computer-related issues with end users remotely and over the phone.  

• Proactively monitor tickets to prevent larger issues from occurring and watch for priority one (P1) and VIP User tickets.  

• Manage accounts through Microsoft Active Directory/ Entra ID and Office 365.  

• Setup and configuration of Microsoft Office products and many other software products.  

• Identify and troubleshoot VoIP related tickets – extension issues, voicemail reset, connectivity issues.

• Handle customer issues in an organized fashion through a ticketing system.  

• Communicate with coworkers to escalate tickets as needed to Tier 2 Help Desk Technicians. 

Minimum Qualifications:   

• Customer service experience is a must.

• Excellent with oral and written communication.  

• Ability to quickly solve problems. 

• Flexibility in a dynamic work environment.  

• Entry level industry certifications are a plus.

• Experience in VoIP platforms a plus.

• Multitasking and completing projects according to their scheduled deadlines.  

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