183,137 Technical Support Representative jobs in the United States
Technical Support Representative
Posted today
Job Viewed
Job Description
The Technical Support Level I representative is responsible for answering and resolving incoming merchant and agent inquiries related to point-of-sale (POS) equipment. The function is not limited to providing product information, troubleshooting and diagnostics. The function is critical to the high end standard of service level maintained within the department. Available shifts: various, weekends and holidays.
- Problem solving skills while working well under pressure
- Ability to handle escalated issues
- Ability to navigate all systems used within the Technical Support Department
- Representative should have a good working knowledge of the industry
- Representative must have a good rapport with co-workers and supervisors
- Must show dependability (good attendance history)
- Must be able to multi task
- Must show good phone skills etiquette
- Must show initiative and display good teamwork
- Knowledge and understanding of how various POS equipment's functionality and troubleshooting
- Ability to create downloading files for POS equipment and assist the merchant and agent on how to successfully complete a download
- Must obtain and continue to acquire technical knowledge, as it relates to POS equipment and the industry
- Provide consistent and accurate information to our merchants and agents
- Must understand and be able to meet all statistical requirements set forth for a Technical Support level I representative
- Must understand and comply with company and department's attendance and punctuality policy and procedure
- Must have basic knowledge of Windows based programs
- Must understand and be able to navigate all systems used within the Technical Support Department
- Must be familiar with download procedures and functions for all supported terminals
- Must understand how to build and edit a download file
- Representative should be meeting all current position requirements
- Must hold an average of 95% or better on all quality Monitors
Technical Support Representative
Posted today
Job Viewed
Job Description
Overview of the Role
We’re looking for a skilled and customer-focused Technical Support Representative to join our Customer Support Team. In this role, you’ll troubleshoot, support, and resolve technical issues related to VoIP systems and voice services. You’ll play a key role in ensuring our hospitality customers experience reliable and seamless communication technology.
What You’ll Do
- Troubleshoot Voiceware and Connectware-based VoIP networks, including physical phones, Voiceware software, configuration changes, and new phone installs/programming
- Support customers using Connectware, Voiceware, Mitel, or Ooma systems at the property or resident level
- Diagnose call quality issues (jitter, latency, packet loss)
- Support SIP trunking, call routing, and dial plans
- Configure and troubleshoot call forwarding, voicemail, IVR, hunt groups, etc.
- Collaborate with engineering or Tier 3 teams for complex problems
- Guide customers through number porting and provisioning processes
- Provide remote support through tools such as TeamViewer or AnyDesk
- Deliver accurate product information and act as a knowledgeable resource for customers
- Identify root causes of technical issues and provide timely, effective resolutions
- Document interactions and resolutions in Salesforce with accuracy and detail
- De-escalate customer concerns with professionalism and empathy
- Collaborate with internal teams to ensure customer needs are met
What You Bring
- Must Haves:
- 2+ years of recent customer service and/or help desk experience
- 2 - 5 + years of technical troubleshooting experience
- Strong knowledge of VoIP systems, networks, or related technologies
- Excellent communication skills, written, verbal, and interpersonal
- Ability to multitask, stay calm under pressure, and resolve conflict professionally
- Strong analytical and decision-making skills
- Nice-to-Have:
- Voiceware certification
- Connectware certification
- CompTIA Network +
- Familiarity with networking and provisioning
- 2 + years of experience in telecommunications
- Experience with Winbox, Mikrotik, Grandstream, Asterisk, and/or Phybridge
- Knowledge of phone blocks and general telephony infrastructure
Why You’ll Love It Here
- Brand-new office in Midvale, stocked kitchen, onsite gym & Peloton
- Wellness perks, including an on-site masseuse and mental health support
- Robust benefits package: medical, dental, vision, pet insurance, 401(k) match
- Ongoing technical training and professional development
- A culture that values innovation, growth, and having fun while doing it
Who We Are
We’re revolutionizing hospitality tech—offering everything from DIRECTV and Wi-Fi to video surveillance and energy management. Named a Top Workplace and one of the Fastest Growing Companies in Utah, we’re proud of our people-first culture and commitment to innovation. If you're ready to grow your career in a company that values excellence, join us in shaping the future of hospitality technology.
Technical Support Representative
Posted today
Job Viewed
Job Description
Job Description
We are seeking a highly skilled Technical Support Specialist to join our team. In this role, you will be the first line of support for our customers, helping them resolve technical issues and ensuring a seamless experience with our products and services.
What You’ll Do
-
Diagnose and resolve technical issues across a range of products and software platforms
-
Maintain deep expertise in all company products and solutions
-
Provide exceptional support through multiple channels (phone, email, chat)
-
Identify and report bugs, trends, and customer feedback to improve processes
-
Deliver first-class customer service and technical assistance
What You Bring
Required Skills:
-
Proven experience in technical support and troubleshooting
-
Strong customer service and communication skills
-
Ability to work in a fast-paced call center or support environment
-
Familiarity with support tools and ticketing systems
Preferred Qualifications:
-
Familar with law enforcement or public safety
-
Knowledge of networking fundamentals
-
Tech-savvy with a passion for helping others
-
Bilingual or multilingual communication skills (a plus)
Why Join Us?
-
Be part of a team that values innovation, collaboration, and customer success
-
Work with cutting-edge technology and impactful solutions
-
Opportunities for growth and professional development
Pay and Benefits
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Scottsdale,AZ.
Application Deadline
This position is anticipated to close on Sep 12, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Technical Support Representative
Posted today
Job Viewed
Job Description
Technical Support Representative
Managed Solutions Group
1 Positions
ID: 79503
Posted On 08/25/2025
Job Overview
The Technical Support Representative will work cooperatively with the Technical Services Manager and other members of the team assisting with the delivery and management of technology-based services and solutions for new and existing customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-
Manage customers’ business systems with a focus on maximizing uptime, utilization and optimization.
-
Installs, maintains, repairs, upgrades and troubleshoots computer hardware, servers, printers, software and peripherals.
-
Designs, implements and supports new and existing networks and solutions utilizing the latest technologies.
-
Work in different technological environments and learn new applications on a daily basis.
-
Responds to problem tickets, telephone calls, e-mail and personal requests for technical support.
-
Facilitate for initial setup of new managed services customers.
-
Assist other site team members in supporting customers ongoing fleet operations.
-
Engage coworkers and/or third-party resources to provide proactive and ongoing maintenance to ensure service levels are met.
-
Works with OEM’s, software providers and third-party vendors
-
Communicate account business process opportunities to sales team.
QUALIFICATION REQUIREMENTS:
EDUCATION and/or EXPERIENCE: Degree in a related field or 2+ years' experience in a professional technical business or operations support company.
OTHER SKILLS AND ABILITIES:
Requires strong computer skills including knowledge of hardware, printers, web-based software platform, networks and MS Office Suite to include proficiency in spreadsheet software and word processing.
Must possess strong analytical and problem-solving skills.
Must be detail-oriented with excellent written, communication, customer service, organizational and project management skills.
Must be an effective time manager; prioritize tasks in a fast-paced environment.
Requires a valid, restriction-free driver's license along with reliable transportation.
Some physical effort is required and ability to lift or move items weighing up to 50 pounds.
Managed Solutions Group offers competitive pay and an excellent benefits package.
To apply, send resume to:
Managed Solutions Group
Attn: Human Resources
120 Bryant Street
Dubuque, IA 52003
Or
E-mail to:
Primary Contact
12284
Human Resources
,
Phone
Phone
Phone
Fax
True
False
True
Job Details
Categories
Information Technology/Telecommunications
Technical
Location
Dubuque, IA
Shift
First Shift
Job Type
Employee
Full/Part
Full Time
Company ID
1130
Job REQ #
# Positions
1
Start Date
End Date
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Managed Solutions Group
About the Company
Managed Solutions Group is a leading provider of IT solutions, including technical support, product procurement, managed network services, cloud, security, and managed print solutions. Our innovative strategy builds on our expertise assisting our clients in achieving competitive advantage and operational excellence.
Technical Support Representative
Posted 2 days ago
Job Viewed
Job Description
At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary
As a Technical Support Representative, you will be working in a positive cultural environment, working through timely technical responses to inquiries from CVS store employees, pharmacy, and Minute Clinic employees regarding solving, diagnosing, and resolving problems for the stores on Hardware, Pharmacy, Point of Sale systems, Minute Clinic and Photo. Reporting to the Manager of Technical Support, this role requires a detailed knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related online knowledge articles are used for troubleshooting; incidents are supervised in a case tracking system. The main responsibility of this employee is to take live troubleshooting calls daily. This candidate must deliver outstanding customer service in a timely, and efficient manner, with a shown dedication to 1st call resolution and overall customer happiness.
Work from home option is available. You must have a quiet, private work area with a closed door. You must arrange dependent and child-care, as if you were onsite. You must have a secure internet connection with a speed of 150 mbps to work from home. If your internet or power gets interrupted and you are not able to fix the connection problem in a timely manner you will need to come into the call center to finish your shift, you are to arrive no longer than an hour after your connection was interrupted. You may also come into the call center to work if you prefer to work onsite.
Key Responsibilities:
-
Document problems, complete problem tickets, and request information in the support tools.
-
Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques.
-
Effectively manage call workload.
-
Provide outstanding customer support by analyzing, diagnosing, and resolving problems and requests within service level agreements.
-
Collaborate well in a team environment.
-
The full-time employee will work 5 days a week and must be able to work one weekend shift a week.
Required Qualifications
- 6 months of technical and/or call center experience
Preferred Qualifications
-
Experience in a help desk/call center environment providing technical support in a retail environment.
-
Experience using computer hardware and software applications.
Education
- High School Diploma or GED required or 2 years equivalent experience.
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $31.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
-
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .
-
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
-
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit
We anticipate the application window for this opening will close on: 09/12/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Technical Support Representative
Posted 4 days ago
Job Viewed
Job Description
Job Description: Desktop Support Specialist
We are seeking a Desktop Support Specialist to join our technical support team. This role is critical in ensuring a seamless end-user experience by providing hands-on and remote support for hardware, software, and system issues. The ideal candidate will be customer-focused, technically skilled, and capable of resolving a wide range of desktop-related issues in a timely and professional manner.
Key Responsibilities
-
Provide Tier 1 and Tier 2 desktop support via phone, email, and in-person for internal users.
-
Troubleshoot and resolve issues related to Windows OS, Microsoft Office, printers, network connectivity, and desktop hardware.
-
Set up, configure, and maintain desktops, laptops, mobile devices, and peripherals.
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Manage user accounts, permissions, and access in Active Directory and other enterprise systems.
-
Document support interactions and resolutions in the ticketing system (e.g., ServiceNow, Zendesk).
-
Assist with software installations, updates, and patch management.
-
Support remote users with VPN, remote desktop, and collaboration tools.
-
Maintain inventory of IT assets and assist with hardware lifecycle management.
-
Collaborate with other IT teams to escalate and resolve complex issues.
-
Contribute to knowledge base articles, FAQs, and internal documentation.
Required Skills & Experience
-
1+ years of experience in desktop or technical support.
-
Strong knowledge of Windows 10/11, Microsoft Office Suite, and common desktop applications.
-
Familiarity with Active Directory, Exchange, and remote support tools.
-
Experience with imaging tools and endpoint management platforms (e.g., SCCM, Intune).
-
Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
-
Ability to diagnose hardware issues using tools such as multimeters or diagnostic software.
Soft Skills
-
Excellent communication and interpersonal skills.
-
Strong problem-solving and analytical thinking.
-
Ability to work independently and as part of a team.
-
Customer-focused with a positive, can-do attitude.
-
Strong organizational and time management skills.
Certifications (Preferred but not required)
-
CompTIA A+, Network+, or similar certifications.
-
Microsoft Certified: Modern Desktop Administrator Associate.
Pay and Benefits
The pay range for this position is $19.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Menomonee Falls,WI.
Application Deadline
This position is anticipated to close on Sep 12, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Technical Support Representative
Posted 8 days ago
Job Viewed
Job Description
About the job Technical Support Representative
As a Technical Support Representative at Spark Wiz Limited , an engineering consulting firm, you will play a crucial role in providing high-quality technical assistance and support to our clients and internal teams. Your primary responsibility will be to resolve technical issues, ensure seamless operations of our engineering software and systems, and assist with client inquiries to ensure customer satisfaction.
Note: This is position is strictly open for candidates within the United States.
Key Responsibilities:
- Technical Issue Resolution:
- Provide timely and effective technical support for engineering software, systems, and tools used by clients and internal staff.
- Troubleshoot and resolve technical issues related to software applications, network connectivity, and hardware components.
- Escalate complex issues to senior technical staff or engineering teams as needed.
- Customer Interaction:
- Act as the first point of contact for clients experiencing technical difficulties, handling inquiries via phone, email, or chat.
- Communicate effectively with clients to understand their technical issues and provide clear instructions or solutions.
- Document all client interactions and technical issues in the companys support ticketing system.
- System Monitoring and Maintenance:
- Monitor the performance and stability of engineering systems and software applications.
- Perform routine maintenance tasks, such as software updates and system backups, to ensure optimal performance.
- Assist with the configuration and deployment of new software or system upgrades.
- Documentation and Reporting:
- Create and maintain technical documentation, including user guides, FAQs, and troubleshooting procedures.
- Generate and analyze support metrics and reports to identify common issues and areas for improvement.
- Contribute to knowledge base articles and support materials for both internal and external use.
- Training and Support:
- Provide training and support to clients and internal staff on the use of engineering software and tools.
- Develop and deliver training sessions or webinars to enhance user proficiency and address common technical challenges.
- Collaboration:
- Work closely with engineering teams and other departments to understand software requirements and issues.
- Collaborate with software developers and IT staff to address technical problems and enhance system functionality.
- Education: Bachelors degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
- Experience: Prior experience in a technical support role is preferred but not required; engineering or technical backgrounds are a plus.
- Technical Skills: Familiarity with engineering software and systems, such as CAD tools, project management software, or data analysis applications.
- Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues.
- Communication: Excellent verbal and written communication skills with the ability to convey complex technical information clearly.
- Customer Service: Demonstrated ability to provide exceptional customer service and support in a professional manner.
- Organization: Strong organizational skills with attention to detail and the ability to manage multiple tasks efficiently.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Knowledge of networking concepts and protocols.
- Familiarity with engineering project workflows and terminology.
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A dynamic and collaborative remote work environment.
- Supportive team culture with a focus on innovation and excellence.
- Full time
- $25.00 - $27.00 per hour
- 40 hours per week
- 401(k)
- Dental insurance
- Health Insurance
- Life Insurance
- Paid time off
- Monday to Friday
- Remote
People with a criminal record are encouraged to apply
Sparks Wiz Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Package Details
- 401(k)
- Dental insurance
- Health Insurance
- Life Insurance
- Paid time off
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Technical Support Representative
Posted 8 days ago
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Job Description
A Technical Support Representative is responsible for assisting our associates with technical issues or questions relating to computer hardware or software devices. Their duties include taking phone calls from associates or communicating with them through messaging platforms, helping diagnose technical issues over the phone and speaking with them about installing hardware or software on their computers.
Responsibilities:
- Provide client support by resolving their technical issues via email, phone, or in-person
- Perform accurate account administration tasks.
- Being resourceful and providing quick, effective, IT support and troubleshooting.
- Support telecommunication system hardware and software
- Install PC hardware and peripheral components
- Provide accurate clear ticket documentation and maintain proper ticket hygiene.
- Asset management
- Keeping all work areas clean and organized
- Other related duties as assigned
- Ability to support Windows OS 10&11, Office 365, and One Drive
- Strong oral and written communication skills
- Proven ability to interact with employees at all levels
- Ability to prioritize tasks and work accurately and efficiently.
- Bachelor's Degree Preferred
- A+ preferred
- 2+ years technical support experience required
- This job operates in a professional, office environment in Richmond, VA, with periodic travel to other locations on Lansing business (including branches).
- Expected hours of work-full time position, Mon-Fri 8:00am-5:00pm
- Travel-10%-15%
#LI-CF1
A Career with Lansing Building Products offers:
- Coverage to support your overall well-being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAP
- Investment in your future: Competitive 401k, Employer Match of 50% up to 15% of salary
- Culture: Great Place to Work Certified every year since 2019
- Work/Life Balance: Paid Vacation & Sick Days
- Growth/Development: Tuition Reimbursement & Training Programs
- Company Paid Parental Leave
- Company Paid Life Insurance
- Short Term & Long-Term Disability
- Paid Holidays
- Health and Wellness program
- Volunteer Time
Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.
Technical Support Representative
Posted 8 days ago
Job Viewed
Job Description
Technical Support Representative
Location: Hanover, MD, US
Job ID: ATR 17628
Job Description
Job Title: Technical Support Representative
Location: Hanover, MD
Eligibility: Must be authorized to work in the US
Job Description:
The Technical Support Representative will be a primary point of contact
for desktop and application support. They will provide technical
assistance to end-users and customers, manage support queues, and
collaborate with IT staff and vendors to resolve issues.
Essential Job Functions
· Monitor and respond to incoming requests via phone queues and the
ticketing system, ensuring timely and professional support.
· Provide first-level technical support to internal staff and external
customers, resolving issues when possible and escalating as needed.
· Gather and document detailed problem information, including
user-reported steps and troubleshooting performed.
· Troubleshoot basic hardware, software, and network issues before
escalating to higher tiers.
· Ensure all support requests are logged in the ticketing system for
tracking, reporting, and trend analysis.
· Follow established daily, weekly, and monthly operational checklists.
· Assist with deploying and configuring PCs and software.
· Configure and support VoIP telephones and software for deployment to
end users.
· Install and configure standard business applications and provide basic
printer/peripheral support.
· Perform user onboarding and offboarding, including account
creation/removal, access provisioning, and equipment handling.
· Maintain clear, detailed documentation for troubleshooting steps and
resolutions.
· Adhere to defined service level agreements (SLAs) and company
security/compliance policies.
· Participate in training, process improvement activities, and other
duties as assigned.
Experience and Educational Background
· 6–12 months of technical support or help desk experience in a business
environment (required).
· Strong interpersonal, customer service, and communication skills
(verbal and written).
· Solid analytical and problem-solving abilities, with the capacity to
manage multiple tickets simultaneously.
· Proficiency with Microsoft 365 Suite, Intune, and Windows operating
systems.
· Basic networking knowledge (e.g., IP configuration, connectivity
troubleshooting).
· Experience configuring and troubleshooting desktops, laptops,
printers, and other networked equipment.
· Ability to quickly learn new hardware, software, and processes.
· Any college coursework, degrees, or IT certifications (e.g., CompTIA
A+, Network+) are considered a plus.
· Familiarity with software deployment, endpoint management, and VoIP
systems is preferred.
· Awareness of IT security best practices.
First Name
Required
Last Name
Required
Email Address
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Technical Support Representative
Posted 8 days ago
Job Viewed
Job Description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Summary of This Role
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front-end programs related to the client.
What Part Will You Play?-
Resolve client and/or merchants technical support issues relating to point of service (POS) products, such as but not limited to dial-up card swipe terminals and standard software-based systems and provide standardized responses by utilizing established documentation and processes and begins to assist clients/merchants with technical support issues not included in the established documentation. Enters required and additional relevant information into databases while resolving customer issues.
Further develops knowledgebase to include newly implemented or revisions to POS products, policies, procedures, and regulations through the continued participation in on-going training and reference to online manuals. Begins to interpret polices, procedures, compliance and association regulations.
Minimum Qualifications
High School Diploma or Equivalent
Typically Minimum 2 Years Relevant Exp
Preferred Qualifications
Typically Minimum 4 Years Relevant Exp
Previous service industry experience (food & beverage, restaurant)
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Skills / Knowledge - Has substantial understanding of the job and applies knowledge and skills to complete a wide range of tasks.
Job Complexity - Works on assignments that are routine to moderately difficult, requiring some decision in resolving issues or in making recommendations.
Supervision - Normally receives little instruction on daily work, general instructions on newly introduced assignments.
Computer Skills - Basic computer skills
Industry Knowledge - Ability to develop basic payments industry knowledge
Research - Basic ability to research issues and resolve customer inquiries
Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at:
At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact