11,773 Technical Support Role jobs in the United States
Customer Technical Support Engineer
08629 Trenton, New Jersey
Siemens Energy
Posted 16 days ago
Job Viewed
Job Description
**A Snapshot of Your Day**
Customer Technical Support is a fast- paced customer-centric world. You spend your day helping others, answering their questions, evaluating their technical issues and providing technical leadership. Work across organization and across the world in real and virtual teams. Approximately 25% travel, both domestic and international with ability to obtain a passport. Occasional work during off-hours and weekends is required to support 24/7 operations. Must be willing to relocate if not in commuting distance of Houston, TX, Trenton, NJ, or Olean, NY
**How You'll Make an Impact**
+ Support the Siemens Energy Industrial Application steam turbine technical services business with creating inspection plans, reviewing findings, developing repair plans, supporting shop repairs, and writing reports for existing equipment.
+ Update fleet records to reflect steam turbine and valve configurations and support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers.
+ Provide technical support and leadership for root cause investigations, inspection and repair quote support to the marketing organization, and technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations.
+ Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets.
+ Provide mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and/or create new engineering drawings. Review, modify, and sign-off engineering drawings.
+ Provide technical instructions to the field in support of turbine installation or troubleshooting activities and support business cost reduction and process improvement initiatives.
**What You Bring**
+ Bachelor of Science in Engineering required. Mechanical field preferred with 3 years of relevant experience required and at least 1 year of technical engineering experience with rotating equipment. Fundamental understanding of mechanical engineering principles required; Candidates with more years of experience may be considered for a higher- level position.
+ Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions.
+ Rotating equipment product knowledge and familiarity with the product design.
+ Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions.
+ Background in reliability, manufacturing, design, or operations of rotating equipment. Rotating equipment design experience, preferably of steam turbines.
+ Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
**About the Team**
**Transformationof Industry**
Our Transformation of Industry division is decarbonizing
the industrial sector. Increasing electrification and efficiency are key and
demand for green H2 and derivative fuels will rise. We enable decarbonization
of the industrial sector and the transition to sustainable processes, building
on a strong industrial customer base, a global network, diverse technologies,
and integrated execution capabilities.
**Who is Siemens Energy?**
At
Siemens Energy, we are more than just an energy technology company. With ~100,000
dedicated employees in more than 90 countries, we develop the energy systems of
the future, ensuring that the growing energy demand of the global community is
met reliably and sustainably. The technologies created in our research
departments and factories drive the energy transition and provide the base for
one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and
affordable energy a reality by pushing the boundaries of what is possible. We
uphold a 150-year legacy of innovation that encourages our search for people
who will support our focus on decarbonization, new technologies, and energy
transformation.
Find
out how you can make a difference at Siemens Energy: Career growth and development opportunities
+ Supportive work culture
+ Company paid Health and wellness benefits
+ Paid Time Off and paid holidays
+ 401K savings plan with company match
+ Family building benefits
+ Parental leave
This job may be based in Olean, New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: Benefits At Energy ( . The base salary range for this position in Olean, New York is $77,000-$110,000 and the annual incentive target is 10% of base salary.
Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.
Customer Technical Support is a fast- paced customer-centric world. You spend your day helping others, answering their questions, evaluating their technical issues and providing technical leadership. Work across organization and across the world in real and virtual teams. Approximately 25% travel, both domestic and international with ability to obtain a passport. Occasional work during off-hours and weekends is required to support 24/7 operations. Must be willing to relocate if not in commuting distance of Houston, TX, Trenton, NJ, or Olean, NY
**How You'll Make an Impact**
+ Support the Siemens Energy Industrial Application steam turbine technical services business with creating inspection plans, reviewing findings, developing repair plans, supporting shop repairs, and writing reports for existing equipment.
+ Update fleet records to reflect steam turbine and valve configurations and support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers.
+ Provide technical support and leadership for root cause investigations, inspection and repair quote support to the marketing organization, and technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations.
+ Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets.
+ Provide mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and/or create new engineering drawings. Review, modify, and sign-off engineering drawings.
+ Provide technical instructions to the field in support of turbine installation or troubleshooting activities and support business cost reduction and process improvement initiatives.
**What You Bring**
+ Bachelor of Science in Engineering required. Mechanical field preferred with 3 years of relevant experience required and at least 1 year of technical engineering experience with rotating equipment. Fundamental understanding of mechanical engineering principles required; Candidates with more years of experience may be considered for a higher- level position.
+ Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions.
+ Rotating equipment product knowledge and familiarity with the product design.
+ Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions.
+ Background in reliability, manufacturing, design, or operations of rotating equipment. Rotating equipment design experience, preferably of steam turbines.
+ Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
**About the Team**
**Transformationof Industry**
Our Transformation of Industry division is decarbonizing
the industrial sector. Increasing electrification and efficiency are key and
demand for green H2 and derivative fuels will rise. We enable decarbonization
of the industrial sector and the transition to sustainable processes, building
on a strong industrial customer base, a global network, diverse technologies,
and integrated execution capabilities.
**Who is Siemens Energy?**
At
Siemens Energy, we are more than just an energy technology company. With ~100,000
dedicated employees in more than 90 countries, we develop the energy systems of
the future, ensuring that the growing energy demand of the global community is
met reliably and sustainably. The technologies created in our research
departments and factories drive the energy transition and provide the base for
one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and
affordable energy a reality by pushing the boundaries of what is possible. We
uphold a 150-year legacy of innovation that encourages our search for people
who will support our focus on decarbonization, new technologies, and energy
transformation.
Find
out how you can make a difference at Siemens Energy: Career growth and development opportunities
+ Supportive work culture
+ Company paid Health and wellness benefits
+ Paid Time Off and paid holidays
+ 401K savings plan with company match
+ Family building benefits
+ Parental leave
This job may be based in Olean, New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: Benefits At Energy ( . The base salary range for this position in Olean, New York is $77,000-$110,000 and the annual incentive target is 10% of base salary.
Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.
View Now
0
Customer Technical Support Engineer
14760 Olean, New York
Siemens Energy
Posted 16 days ago
Job Viewed
Job Description
**A Snapshot of Your Day**
Customer Technical Support is a fast- paced customer-centric world. You spend your day helping others, answering their questions, evaluating their technical issues and providing technical leadership. Work across organization and across the world in real and virtual teams. Approximately 25% travel, both domestic and international with ability to obtain a passport. Occasional work during off-hours and weekends is required to support 24/7 operations. Must be willing to relocate if not in commuting distance of Houston, TX, Trenton, NJ, or Olean, NY
**How You'll Make an Impact**
+ Support the Siemens Energy Industrial Application steam turbine technical services business with creating inspection plans, reviewing findings, developing repair plans, supporting shop repairs, and writing reports for existing equipment.
+ Update fleet records to reflect steam turbine and valve configurations and support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers.
+ Provide technical support and leadership for root cause investigations, inspection and repair quote support to the marketing organization, and technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations.
+ Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets.
+ Provide mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and/or create new engineering drawings. Review, modify, and sign-off engineering drawings.
+ Provide technical instructions to the field in support of turbine installation or troubleshooting activities and support business cost reduction and process improvement initiatives.
**What You Bring**
+ Bachelor of Science in Engineering required. Mechanical field preferred with 3 years of relevant experience required and at least 1 year of technical engineering experience with rotating equipment. Fundamental understanding of mechanical engineering principles required; Candidates with more years of experience may be considered for a higher- level position.
+ Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions.
+ Rotating equipment product knowledge and familiarity with the product design.
+ Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions.
+ Background in reliability, manufacturing, design, or operations of rotating equipment. Rotating equipment design experience, preferably of steam turbines.
+ Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
**About the Team**
**Transformationof Industry**
Our Transformation of Industry division is decarbonizing
the industrial sector. Increasing electrification and efficiency are key and
demand for green H2 and derivative fuels will rise. We enable decarbonization
of the industrial sector and the transition to sustainable processes, building
on a strong industrial customer base, a global network, diverse technologies,
and integrated execution capabilities.
**Who is Siemens Energy?**
At
Siemens Energy, we are more than just an energy technology company. With ~100,000
dedicated employees in more than 90 countries, we develop the energy systems of
the future, ensuring that the growing energy demand of the global community is
met reliably and sustainably. The technologies created in our research
departments and factories drive the energy transition and provide the base for
one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and
affordable energy a reality by pushing the boundaries of what is possible. We
uphold a 150-year legacy of innovation that encourages our search for people
who will support our focus on decarbonization, new technologies, and energy
transformation.
Find
out how you can make a difference at Siemens Energy: Career growth and development opportunities
+ Supportive work culture
+ Company paid Health and wellness benefits
+ Paid Time Off and paid holidays
+ 401K savings plan with company match
+ Family building benefits
+ Parental leave
This job may be based in Olean, New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: Benefits At Energy ( . The base salary range for this position in Olean, New York is $77,000-$110,000 and the annual incentive target is 10% of base salary.
Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.
Customer Technical Support is a fast- paced customer-centric world. You spend your day helping others, answering their questions, evaluating their technical issues and providing technical leadership. Work across organization and across the world in real and virtual teams. Approximately 25% travel, both domestic and international with ability to obtain a passport. Occasional work during off-hours and weekends is required to support 24/7 operations. Must be willing to relocate if not in commuting distance of Houston, TX, Trenton, NJ, or Olean, NY
**How You'll Make an Impact**
+ Support the Siemens Energy Industrial Application steam turbine technical services business with creating inspection plans, reviewing findings, developing repair plans, supporting shop repairs, and writing reports for existing equipment.
+ Update fleet records to reflect steam turbine and valve configurations and support the technical services case queues by reviewing fleet data and answering questions asked by internal and external customers.
+ Provide technical support and leadership for root cause investigations, inspection and repair quote support to the marketing organization, and technical instructions to manufacturing, supply chain management, or field service for disposition of product deviations.
+ Lead and/or support steam turbine R&D projects by performing calculations, ensuring drawings are issued to required dates, and completing tasks within allocated budgets.
+ Provide mark-ups and information to direct drafting personnel so that they may correctly revise existing engineering drawings and/or create new engineering drawings. Review, modify, and sign-off engineering drawings.
+ Provide technical instructions to the field in support of turbine installation or troubleshooting activities and support business cost reduction and process improvement initiatives.
**What You Bring**
+ Bachelor of Science in Engineering required. Mechanical field preferred with 3 years of relevant experience required and at least 1 year of technical engineering experience with rotating equipment. Fundamental understanding of mechanical engineering principles required; Candidates with more years of experience may be considered for a higher- level position.
+ Problem-solving mentality and the ability to collaborate with internal and external business partners to create solutions.
+ Rotating equipment product knowledge and familiarity with the product design.
+ Knowledge of root cause analysis and the process, and curiosity about creating customer-focused solutions.
+ Background in reliability, manufacturing, design, or operations of rotating equipment. Rotating equipment design experience, preferably of steam turbines.
+ Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.
**About the Team**
**Transformationof Industry**
Our Transformation of Industry division is decarbonizing
the industrial sector. Increasing electrification and efficiency are key and
demand for green H2 and derivative fuels will rise. We enable decarbonization
of the industrial sector and the transition to sustainable processes, building
on a strong industrial customer base, a global network, diverse technologies,
and integrated execution capabilities.
**Who is Siemens Energy?**
At
Siemens Energy, we are more than just an energy technology company. With ~100,000
dedicated employees in more than 90 countries, we develop the energy systems of
the future, ensuring that the growing energy demand of the global community is
met reliably and sustainably. The technologies created in our research
departments and factories drive the energy transition and provide the base for
one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and
affordable energy a reality by pushing the boundaries of what is possible. We
uphold a 150-year legacy of innovation that encourages our search for people
who will support our focus on decarbonization, new technologies, and energy
transformation.
Find
out how you can make a difference at Siemens Energy: Career growth and development opportunities
+ Supportive work culture
+ Company paid Health and wellness benefits
+ Paid Time Off and paid holidays
+ 401K savings plan with company match
+ Family building benefits
+ Parental leave
This job may be based in Olean, New York. Siemens Energy offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: Benefits At Energy ( . The base salary range for this position in Olean, New York is $77,000-$110,000 and the annual incentive target is 10% of base salary.
Specific offers are determined by various factors, such as experience, skills, certifications, and other business needs. Employees typically do not start at the top of the range, though compensation depends on each individual's qualifications.
Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
law.
View Now
1
Customer Technical Support Specialist
RavenPack
Posted 3 days ago
Job Viewed
Job Description
About us
What's in it for You?
At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. Building on this expertise, we are launching a new suite of GenAI and SaaS services, designed specifically for financial professionals.
Join a Company that is Powering the Future of Finance with AI
RavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year’s Top 100 Next Unicorns by Viva Technology. RavenPack has launched Bigdata, our Gen-AI platform tailored for finance, which is already being recognized as the #1 platform for powering financial AI agents.
About the Role
We are seeking a highly motivated Customer Technical Support Specialist with hands-on experience in supporting data and AI-powered platforms. The ideal candidate will have a strong background in Python, SQL, Snowflake, and Jupyter notebooks, along with exposure to large language models (LLMs). You will act as a trusted technical partner for our customers, troubleshooting complex issues, guiding best practices, and collaborating with internal teams to deliver high-quality solutions.
Key Responsibilities- Provide tier 1/2 technical support for customers working with Python, SQL, Snowflake, and LLM-based solutions.
- Diagnose and resolve technical issues involving data pipelines, APIs, model integrations, and notebook environments .
- Collaborate closely with engineering, product, and data science teams to escalate and resolve complex issues.
- Write and maintain knowledge base articles, technical documentation, and troubleshooting guides .
- Assist customers in writing and optimizing Python scripts, SQL queries, and Jupyter workflows .
- Support deployment, integration, and troubleshooting of LLM and machine learning workflows .
- Provide actionable feedback to engineering and product teams on feature requests and recurring issues .
- Experience in technical support, solutions engineering, or a related customer-facing technical role.
- Strong proficiency with Python for scripting and troubleshooting.
- Hands-on experience with SQL (query design, debugging, performance optimization).Working knowledge of Snowflake (data modeling, query optimization, access control).
- Proficiency in Jupyter Notebooks for testing and analysis.
- Familiarity with LLMs (Large Language Models) and their integration in real-world workflows.
- Strong analytical and problem-solving skills with the ability to translate technical concepts for varied audiences.
- Excellent communication skills, both written and verbal.
- Experience supporting cloud platforms (AWS, Azure, or GCP).
- Understanding of APIs, REST/GraphQL, and integrating ML models into production systems.
- Background in data engineering or data science workflows .
- Exposure to DevOps practices or CI/CD pipelines .
- Work directly with cutting-edge technologies in AI and cloud data platforms .
- Collaborate with data scientists, ML engineers, and product teams .
- Contribute to shaping scalable and innovative support solutions without on-call requirements.
What's in it for You?
Growth Opportunity : Join a rapidly growing company with 180+ team members with offices in New York, Madrid, and Marbella, building AI that truly matters for business and finance.
International Culture : Be part of a diverse, global organization with a truly international culture.
Team of Superstars : Work alongside a talented team of professionals, including Silicon Valley executives and Wall Street veterans.
Work-Life Balance : Enjoy paid vacation, flexible time-off, and a flexible work policy.
Benefits : Access to healthcare insurance and a 401K plan.
Hybrid work arrangement
Equal Opportunity Employer : We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Apply Now
2
Lead Customer Support Specialist (Technical Support)
94203 Sacramento, California
$60000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a fast-growing technology company, is seeking an experienced and motivated Lead Customer Support Specialist with a strong background in technical support to join their dedicated team in Sacramento, California, US . This leadership role will be responsible for overseeing a team of support specialists, ensuring the highest level of customer satisfaction, and driving continuous improvement in support processes and knowledge base. The ideal candidate will possess excellent communication skills, a deep understanding of technical troubleshooting, and a passion for exceptional customer service.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of customer support specialists, fostering a positive and productive work environment.
- Oversee daily support operations, ensuring timely and effective resolution of customer inquiries and technical issues.
- Develop and implement best practices for customer support, including response times, resolution rates, and customer satisfaction metrics.
- Serve as an escalation point for complex technical issues, providing advanced troubleshooting and problem-solving.
- Create and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Monitor support queues and performance dashboards, identifying trends and areas for improvement.
- Collaborate with product development and engineering teams to provide customer feedback and influence product enhancements.
- Develop and deliver training programs for support staff on new products, features, and troubleshooting techniques.
- Manage customer feedback and surveys, using insights to drive service improvements.
- Ensure adherence to company policies, procedures, and service level agreements (SLAs).
- Contribute to the development and execution of customer support strategy.
- Assist in the onboarding and ongoing development of new support hires.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer support or technical support roles, with at least 2 years in a lead or supervisory capacity.
- Proven ability to troubleshoot and resolve complex technical issues across various software and hardware platforms.
- Strong understanding of ticketing systems (e.g., Zendesk, Salesforce Service Cloud) and CRM software.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated leadership qualities and experience managing a team.
- Ability to develop and deliver effective training materials.
- Strong organizational skills and attention to detail.
- Experience in a SaaS or technology-driven industry is highly preferred.
- Familiarity with scripting languages or basic programming concepts is a plus.
- A passion for delivering outstanding customer experiences.
Apply Now
3
Lead Customer Support Representative - Technical Support
53201 West Milwaukee, Wisconsin
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Customer Support Representative with a specialization in Technical Support to join their growing team. This role is essential in ensuring our customers receive prompt, accurate, and friendly assistance with their technical inquiries. While this position is primarily remote, occasional on-site training or team meetings in Milwaukee, Wisconsin, US may be required. You will be responsible for handling escalated customer issues, providing in-depth technical guidance, and troubleshooting complex problems across our product suite.
As a Lead Representative, you will also play a key role in training and mentoring junior support staff, setting performance standards, and contributing to the development of support documentation and knowledge bases. Your expertise will be crucial in identifying recurring technical issues and collaborating with product development teams to implement permanent solutions. This position requires a deep understanding of our products and services, combined with exceptional problem-solving abilities. You will be expected to maintain a high level of customer satisfaction by resolving issues efficiently and professionally. Effective communication skills, both written and verbal, are paramount, as you will be interacting with customers via phone, email, and chat. You will also be responsible for analyzing support metrics to identify areas for improvement and implementing strategies to enhance the overall customer support experience. The ability to remain calm and composed under pressure, especially when dealing with frustrated customers, is essential. This role offers a fantastic opportunity to lead a dedicated team and make a tangible impact on customer loyalty and retention. Your commitment to excellence will be instrumental in maintaining our reputation for outstanding customer service.
Qualifications: High school diploma or equivalent required; Associate's or Bachelor's degree in a relevant field is a plus. Minimum of 5 years of experience in customer service, with at least 3 years in a technical support role. Proven experience handling escalated customer issues and troubleshooting complex technical problems. Strong knowledge of common software applications, operating systems, and hardware. Excellent communication, interpersonal, and active listening skills. Demonstrated leadership abilities and experience mentoring team members. Proficiency with CRM software and ticketing systems. Ability to work independently and manage time effectively in a remote setting. A patient, empathetic, and customer-focused attitude. Experience in the specific industry of our client is highly desirable. This role offers the flexibility of remote work.
As a Lead Representative, you will also play a key role in training and mentoring junior support staff, setting performance standards, and contributing to the development of support documentation and knowledge bases. Your expertise will be crucial in identifying recurring technical issues and collaborating with product development teams to implement permanent solutions. This position requires a deep understanding of our products and services, combined with exceptional problem-solving abilities. You will be expected to maintain a high level of customer satisfaction by resolving issues efficiently and professionally. Effective communication skills, both written and verbal, are paramount, as you will be interacting with customers via phone, email, and chat. You will also be responsible for analyzing support metrics to identify areas for improvement and implementing strategies to enhance the overall customer support experience. The ability to remain calm and composed under pressure, especially when dealing with frustrated customers, is essential. This role offers a fantastic opportunity to lead a dedicated team and make a tangible impact on customer loyalty and retention. Your commitment to excellence will be instrumental in maintaining our reputation for outstanding customer service.
Qualifications: High school diploma or equivalent required; Associate's or Bachelor's degree in a relevant field is a plus. Minimum of 5 years of experience in customer service, with at least 3 years in a technical support role. Proven experience handling escalated customer issues and troubleshooting complex technical problems. Strong knowledge of common software applications, operating systems, and hardware. Excellent communication, interpersonal, and active listening skills. Demonstrated leadership abilities and experience mentoring team members. Proficiency with CRM software and ticketing systems. Ability to work independently and manage time effectively in a remote setting. A patient, empathetic, and customer-focused attitude. Experience in the specific industry of our client is highly desirable. This role offers the flexibility of remote work.
Apply Now
4
Senior Customer Support Specialist - Technical Support
28202 Charlotte, North Carolina
$65000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Support Specialist to join their growing technical support team. This role is critical in providing exceptional assistance to customers, resolving complex technical issues, and contributing to customer satisfaction and retention. The Senior Specialist will act as a point of escalation for challenging support cases, mentor junior team members, and contribute to the development of support resources. Responsibilities include diagnosing and resolving a wide range of technical issues for customers via phone, email, and chat. You will guide customers through troubleshooting steps, provide clear and concise explanations, and ensure timely resolution of all support tickets. This role requires a deep understanding of the company's products and services, as well as strong analytical and problem-solving skills. The Senior Specialist will also be responsible for documenting technical issues and solutions, contributing to the knowledge base, and identifying trends or recurring problems to inform product development. You will collaborate with engineering and product teams to escalate bugs and provide feedback for product improvements. This is an excellent opportunity for an individual passionate about technology and customer service to make a significant impact. The role is based in Charlotte, North Carolina, US , and offers a hybrid work arrangement. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 4 years of experience in technical customer support or a similar role is required. Proven ability to troubleshoot complex software and hardware issues is essential. Excellent communication, interpersonal, and active listening skills are paramount. Strong technical aptitude and the ability to explain technical concepts to non-technical users are mandatory. Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable. Experience in mentoring or leading junior team members is a plus. If you are a proactive problem-solver with a passion for delivering outstanding customer experiences, we encourage you to apply.
Apply Now
5
Senior Customer Support Specialist - Technical Support
89146 Sunrise Manor, Nevada
$55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology company, is seeking a dedicated and skilled Senior Customer Support Specialist to join their team in **Las Vegas, Nevada, US**. This role focuses on providing exceptional technical support and ensuring customer satisfaction for our suite of software products. The Senior Support Specialist will handle complex customer inquiries, troubleshoot technical issues, and provide solutions in a timely and efficient manner. You will act as a point of escalation for junior support staff, guiding them through challenging cases and contributing to their development. Key responsibilities include diagnosing and resolving software-related problems, documenting solutions in our knowledge base, and collaborating with engineering and product teams to report and track bugs or feature requests. We are looking for individuals with a strong technical aptitude, excellent problem-solving skills, and a genuine passion for helping customers. The ideal candidate will have experience with CRM systems, ticketing platforms, and a solid understanding of common IT issues. This position offers a hybrid work model, allowing for a blend of in-office collaboration and remote flexibility, centered around **Las Vegas, Nevada, US**.
Responsibilities:
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex software and hardware issues.
- Act as an escalation point for challenging customer cases.
- Document customer interactions and solutions accurately in the ticketing system.
- Create and maintain knowledge base articles and troubleshooting guides.
- Collaborate with engineering and product teams to identify and resolve product defects.
- Contribute to the training and mentorship of junior customer support staff.
- Identify trends in customer issues and provide feedback for product improvement.
- Ensure high levels of customer satisfaction through efficient and effective support.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4+ years of experience in technical customer support or helpdesk roles.
- Strong troubleshooting and problem-solving skills.
- Proficiency with Windows and macOS operating systems.
- Familiarity with common networking concepts and protocols.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Excellent communication and interpersonal skills.
- Ability to explain technical concepts to non-technical users.
- Previous experience in a senior support role or team lead capacity is a plus.
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6
Technical Support
Remote
$22 - $27 per hour
Next Level Door & Millwork Inc
Posted 24 days ago
Job Viewed
Job Description
We are currently seeking a friendly and highly skilled Technical Support Engineer to provide enterprise-level support to our vast customer base. This technician must be able to provide support via phone, web, email, chat, and other channels as needed. Excellence in customer service skills is a must. A background in IT support or engineering is also required. We are looking for a self-motivated person who is willing to take ownership of customer issues reported and see those problems through to resolution. Ideal candidates will be comfortable researching, diagnosing, troubleshooting, and identifying solutions to resolve any issues presented. S/he must also be able to follow standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction.
Technical Support Duties and Responsibilities- Able to demonstrate leadership skills and take ownership of customer issues reported
- Commitment, focus, and follow-through needed to see problems through to resolution
- Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
- Willingness to comply with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction
- Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
- Superb written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
- Great written communication skills needed to prepare accurate, clear, and timely reports
- Commitment to documenting knowledge in the form of knowledge base tech notes and articles
- BS degree in Information Technology, Computer Science, or similar
- Significant work experience in technical support, IT support, or as a technical engineer
- Working knowledge of Unix/Linux systems, utilities, and scripting
- Aptitude for problem-solving
- Excellent client-facing/customer service skills
- Excellent written and verbal communication skills
- Ability to focus and follow-through to resolution of issues
- Ability to diffuse tension and work the issue at hand
Company Details
Next Level Door & Millwork, Inc. is a reputable supplier and installer of residential, custom and commercial builder products in the Southwestern United States. Through our experience, craftsmanship and use of the latest technology, we have become synonymous with the best products and service in the industry. No detail or client is too large or small. We’re determined to exceed expectations.
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7
Technical support
Remote
$18 - $25 per hour
Content crux
Posted 27 days ago
Job Viewed
Job Description
We're looking for a reliable and tech-savvy Technical Support Specialist to join our team. In this role, you'll be the first point of contact for customers and internal staff seeking assistance with software, hardware, or network-related issues. You’ll troubleshoot problems, provide clear solutions, and escalate complex issues when needed. A strong customer service mindset, solid communication skills, and a good understanding of common technical systems are essential.
Daily tasks include responding to support tickets, assisting users via phone or chat, documenting issues, and working closely with other IT staff to resolve technical challenges. You’ll also help with system setups, software installations, and routine maintenance tasks.
The ideal candidate is patient, detail-oriented, and eager to help others solve problems. Experience with Windows and macOS environments, basic networking knowledge, and familiarity with ticketing systems (like Zendesk or Freshdesk) is a plus.
This is a great opportunity for someone looking to grow in the IT field while gaining hands-on experience with real-world support issues.
Company Details
Content Crux is a full-service creative design and technical consulting agency . We hold a strong track record of delivering a positive ROI. Content Crux Ltd. is a creative consulting and digital marketing agency that provides a broad range of services tailored to helping businesses enhance their online presence. Great
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8
Technical Support
90079 Los Angeles, California
TPS Group LLC
Posted today
Job Viewed
Job Description
Imaging Support Specialist
Location: Los Angeles, CA 90032
Type: Direct Hire | 100% On-Site
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay Range: $31/HR - $36/HR (Non-Exempt)
Position Summary
Our client, a leading private university in Los Angeles, CA, is seeking an Imaging Support Specialist (ISS) to join their medical enterprise. You will provide technical support for imaging systems, modalities, and related technologies within a healthcare environment. This position ensures the reliability and performance of imaging applications and equipment by maintaining, troubleshooting, and assisting with hardware, software, and network issues. The ISS serves as the key liaison between clinical staff, IT teams, and vendors, delivering timely solutions and high-quality customer service.
Responsibilities
Qualifications
Education:
Why This Role Matters
This position plays a critical role in ensuring that clinical imaging systems operate efficiently and reliably, directly supporting patient care. The Imaging Support Specialist bridges technology and healthcare, delivering essential support to clinicians and maintaining the systems that drive diagnostic accuracy and workflow efficiency.
Please submit your resume in Word or PDF format to be considered.
Location: Los Angeles, CA 90032
Type: Direct Hire | 100% On-Site
Schedule: Monday - Friday, 8:00 AM - 5:00 PM
Pay Range: $31/HR - $36/HR (Non-Exempt)
Position Summary
Our client, a leading private university in Los Angeles, CA, is seeking an Imaging Support Specialist (ISS) to join their medical enterprise. You will provide technical support for imaging systems, modalities, and related technologies within a healthcare environment. This position ensures the reliability and performance of imaging applications and equipment by maintaining, troubleshooting, and assisting with hardware, software, and network issues. The ISS serves as the key liaison between clinical staff, IT teams, and vendors, delivering timely solutions and high-quality customer service.
Responsibilities
- Serve as the on-site, in-person point of contact for all imaging system support and troubleshooting.
- Install, configure, and maintain imaging workstations, peripherals, and software applications.
- Support end-users and resolve technical issues related to imaging systems both on-site and remotely.
- Troubleshoot network and connectivity issues involving imaging devices.
- Assist with onboarding, assessment, and troubleshooting of medical imaging devices.
- Maintain and update hardware inventory and documentation.
- Participate in daily imaging huddles and departmental meetings to support operational needs.
- Ensure all imaging systems remain secure and updated with current software and patches.
- Create and maintain knowledge base articles and training materials for users.
- Escalate issues to tier 2 or other IT departments as appropriate.
- Support clinical and IT projects involving imaging systems and related infrastructure.
- Assist with testing, validation, and deployment of new imaging technologies.
- Provide excellent customer service and communication to ensure user satisfaction.
Qualifications
Education:
- High school diploma or equivalent required.
- Minimum of one year supporting imaging or technical environments; healthcare experience preferred.
- Strong understanding of computer hardware, diagnostic monitors, and imaging peripherals.
- Familiarity with imaging workflows and systems such as PACS, RIS, or DICOM.
- Effective troubleshooting and problem-solving abilities.
- Strong written and verbal communication skills.
- Experience using ticketing systems for issue tracking and resolution.
- Basic knowledge of networking and connectivity fundamentals.
- Ability to work collaboratively with clinical and technical teams.
Why This Role Matters
This position plays a critical role in ensuring that clinical imaging systems operate efficiently and reliably, directly supporting patient care. The Imaging Support Specialist bridges technology and healthcare, delivering essential support to clinicians and maintaining the systems that drive diagnostic accuracy and workflow efficiency.
Please submit your resume in Word or PDF format to be considered.
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