11,646 Technical Support Specialists jobs in the United States

Job DescriptionJob Description

Position : Technical Support Specialist

Job Pay : $25 -$30 Hourly.

Job Type : Full Time/ Non- Exempt

Department : Information Technology

Report to : IT Operations Manager

Location : Diamond Bar, CA

Business Hours : TBD

Company Overview : Ono Hawaiian BBQ is a fast-casual restaurant chain with over 100 locations across California and Arizona. We specialize in authentic Hawaiian plate lunches and other island specialties, prepared fresh daily using the finest ingredients. Our goal is to bring a taste of the islands to our customers while delivering exceptional service in an inviting atmosphere.

Job Overview: Ono Hawaiian BBQ is excited it hire IT Technical Support Specialist staff member who will provide technical support services to corporate and store users; assisting users by troubleshooting problems with computer hardware (PC and Mac) and/or software. If you love technology, good at figuring things out, willing to wear many hats, and are looking to join a dynamic and fun team, you are who we are looking for join our Ohana.

Duties and Responsibilities:

• Serve as initial point of contact for any support issues revolving in-store or corporate office operations.
• Keep store-level and corporate office level operational downtime to a minimum.
• Monitor IT requests and proactively resolve problems based on priorities.
• Ensure timely and effective resolution of all requests by providing technical and procedural support.
• Communicate solutions clearly and concisely when providing support via phone, text, email, or Microsoft Teams.
• Initiate services orders with POS vendor, Internet provider, phone provider, etc. to dispatch technicians onsite to resolve any in-store related issues.
• Troubleshoot technical issues relating to restaurant technology (e.g., connectivity issues, software upgrade, stability issues, etc.).
• Staging, maintaining, and repairing business devices such as laptops, desktops, printers and mobile phones.
• Perform other related duties as assigned by supervisor(s).
• May be required to visit restaurant locations for on-site troubleshooting or meetings as directed by supervisor(s).
• This role may work in shift hours to cover restaurant operations, which may or may not include weekends.

Skills and Abilities:

• Understanding or experience with Microsoft technology (Active Directory, Office 365, Azure, Windows Servers, Win 10/11, etc.)
• Understanding or experience with networking (firewall, manage switches, switching protocols)
• Outstanding interpersonal, written, and verbal communication skills.
• Ability to multitask while providing support over the phone, web, Microsoft Teams, email, etc.
• Ability to think and troubleshoot critically.
• Trilingual (Cantonese, Mandarin, Spanish) Plus.
• Some travel may be required to visit restaurant locations.

Education and Experience:

• CompTIA A+ Certified .
• CompTIA Network+ Certified .
• Bachelor’s degree in information technology or related field .
• Restaurant/Retail customer service experience a plus.

Benefits:

• Comprehensive 401(k) matching program to help you plan for your future financial security.
• Dental insurance coverage to promote your oral health and well-being.
• Health insurance package, ensuring access to medical care and support for you and your eligible dependents.
• Generous paid time off policy to encourage work-life balance and personal well-being.
• Vision insurance plan to assist in maintaining your visual health.
• Opportunities for professional growth and development within a dynamic and expanding organization.

Company Perks:

At Ono Hawaiian BBQ, we believe in taking care of our employees and creating a positive work environment. In addition to the competitive compensation and comprehensive benefits package, we offer exciting company perks. Our employees have access to online discounts for amusement parks, restaurants, movie theaters, spas, sporting events, and more. We believe in providing opportunities for our team members to enjoy their time outside of work, create memorable experiences with their loved ones, and promote a healthy work-life balance.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer.
• You must be able to lift up to 15 pounds at times.
• Required some traveling when necessary.

Additional Information:

Ono Hawaiian BBQ is an equal-opportunity employer committed to diversity and in the workplace. We prohibit discrimination and harassment based on , , , , , , , genetic information, , or any other protected characteristic outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Ono Hawaiian BBQ makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Company DescriptionFounded in 2002, Ono Hawaiian BBQ is a fast-casual restaurant known for our authentic Hawaiian plate lunches and other island specialties. Ono Hawaiian uses the freshest ingredients, prepared from scratch daily in each restaurant and grilled fresh to order. With 100 locations in California and Arizona, we aim to combine the culture and “aloha” spirit of Hawaii into our restaurants to bring a taste of the islands with exceptional service in an inviting atmosphere.Company DescriptionFounded in 2002, Ono Hawaiian BBQ is a fast-casual restaurant known for our authentic Hawaiian plate lunches and other island specialties. Ono Hawaiian uses the freshest ingredients, prepared from scratch daily in each restaurant and grilled fresh to order. With 100 locations in California and Arizona, we aim to combine the culture and “aloha” spirit of Hawaii into our restaurants to bring a taste of the islands with exceptional service in an inviting atmosphere.

Overview:

Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.

Responsibilities:

• Analyze operational and training data to assess performance and identify improvements.
• Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
• Develop instructional materials and deliver presentations to large, diverse audiences.
• Operate computer-based systems for simulation, analysis, and reporting.
• Apply knowledge of Navy operational and administrative directives and procedures.

Qualifications:

• Bachelor's degree preferred.
• 3 to 5 years of relevant experience required.
• Strong analytical, communication, and presentation skills.
• Familiarity with Navy systems, tactics, and operational environments.
• Secret Clearance required with ability to obtain TS/SCI

Benefits: Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors.

The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.

At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.

Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.

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Overview:

Responsible for analyzing exercise operations, sensor performance, tactics, and weapons systems to support Navy training and operational readiness. Develops and delivers computer-based training materials tailored to Navy operational units and systems.

Responsibilities:

• Analyze operational and training data to assess performance and identify improvements.
• Create and present computer-generated reports and written materials for Navy Fleet personnel, including flight crews, ship/submarine commanding officers, and operational staff.
• Develop instructional materials and deliver presentations to large, diverse audiences.
• Operate computer-based systems for simulation, analysis, and reporting.
• Apply knowledge of Navy operational and administrative directives and procedures.

Qualifications:

• Bachelor's degree preferred.
• 3 to 5 years of relevant experience required.
• Strong analytical, communication, and presentation skills.
• Familiarity with Navy systems, tactics, and operational environments.
• Secret Clearance required with ability to obtain TS/SCI

Benefits: Sayres Defense offers a competitive benefits package including medical, dental, and vision insurance, retirement plan options, paid time off, and additional employee support programs. Eligibility and specific offerings may vary based on position, location, and other factors.

The position description is only meant to be a representative summary of the major responsibilities and accountabilities performed by the incumbents of this position. The incumbents may be requested to perform position-related tasks other than those stated in this description. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, gender identity, disability or veteran status.

At Sayres, our employees enjoy an atmosphere conducive to realizing their potential through personal and professional development while simultaneously exceeding customers' expectations. We offer a broad spectrum of technical, engineering and administrative services including acquisition, financial and program management; fleet synthetic training; logistics; ship construction engineering; systems engineering and integration; wargaming; test and evaluation; security, counterintelligence and policy analysis.

Sayres is headquartered in Washington, DC with offices throughout the United States and has a presence abroad.

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Sanmina Corporation (Nasdaq: SANM) is a leading integrated manufacturing solutions provider serving the fastest growing segments of the global Electronics Manufacturing Services (EMS) market. Recognized as a technology leader, Sanmina Corporation provides end-to-end manufacturing solutions, delivering superior quality and support to Original Equipment Manufacturers (OEMs) primarily in the communications networks, defense and aerospace, industrial and semiconductor systems, medical, multimedia, computing and storage, automotive and clean technology sectors. Sanmina Corporation has facilities strategically located in key regions throughout the world.

Job Purpose:

To provide technical support and experience in a Windows7 - 10 environment, Chrome OS environment. This includes Application support and deployment, Networking / Connectivity support, Security support, Hardware deployment and Inventory support. Server support and Linux experience are a plus.

Nature of Duties/ Responsibilities:

Responsible for supporting office and production systems.

Maintains a high level of customer credibility by providing customer service response and following through on that response.

Installs, configures and troubleshoots laptops and workstations.

Ability to troubleshoot network issues.

Ability to troubleshoot Server issues.

Proactively works at identifying and resolving potential or recurring client issues.

Reports all potentially systemic problems to Management.

Provides an atmosphere of ownership of customer issues and demonstrates appropriate empathy and concern.

This is a 100% on-site role.

Education & Experience:

-Ability to work based on goals and ticketing system and deliver on time resolutions

-Knowledge of Windows XP, 7, and 10.

-Knowledge of Office (2003, 2007, and 2010)

-Ability to be a team player in large deployment projects

-Intermediate Networking knowledge and skills including, but not limited to: Ethernet physical layer connectivity analysis, basic TCP/IP protocol setup and troubleshooting skills, network interface card setup and connectivity analysis.

- 1 - 2 years experience in IT related jobs.

-Communication skills are necessary for interacting with internal customers.

-Must be able to work in fast pace, high demand environment.

-Applicant must be able to work as a team to meet the needs of the customer

PREFERRED:

-MIS/CIS/CS degree

• -CompTIA A+, Network+, Security+, or other recognized certifications

Salary Range (annual) : $52,000.00 - $60,000.00

Sanmina is an Equal Opportunity Employer

This is an ITAR facility and applicant must be a US Citizen or a lawful permanent resident .

Actual base pay within this range (determined at the offer stage) will be based on a candidate's years of relevant work experience, education, certifications, and skills, and is just one element of our total rewards package. The total rewards package also includes a variety of benefits, including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business and, depending on the role, may include eligibility for restricted stock unit awards and participation in a discretionary bonus program.

Job DescriptionJob Description

The Technical Support Specialist will interact with website events and customer issues in an intuitive, problem-solving manner. You will be responsible for monitoring the availability of 24/7 applications and responding to alerts by either resolving issues or escalating them to the appropriate level in real-time. Expertise is needed to support mobile devices as well as desktops and laptops. We are looking to fill 1 full-time employee for our 3rd shift, and you will be on-call 1 weekend per month, which will accrue PTO. This position requires a tech-savvy person who can predict potential issues and is looking for a career opportunity that is challenging.

You will be working with a large team that is responsible for architecting, building, testing, and supporting the site. You may be involved in assisting with some of these efforts. PA state government or other government experience is helpful. This position is associated with a long-term contract with excellent career-building opportunities.

This is a work-from-home position. Must be dependable with a proven ability to work without direct supervision. You must reside in the United States.

Laptop & communication tools will be provided.

Requirements

· Website monitoring includes analyzing notifications and alerts for escalation, supporting real-time and scheduled events, and ensuring all automated communications are distributed without error.

· Provide support communications for customer issues.

· Interface with team leadership to understand daily / weekly roles and responsibilities and provide status updates on all activities daily.

· Performs quality assurance (testing) procedures to ensure error-free working products and applications.

· Evaluation and analysis of digital program performance and preparation of standardized analytical reports for internal and external purposes.

Job Requirements:

· Ability to handle multiple tasks with changing priorities.

· Ability to work in a fast-paced, deadline-oriented environment.

· Shift schedule will be non-traditional working hours, including one weekend a month.

· Ability to work independently to complete required tasks without direct support or supervision.

· Understands basic user experience/information architecture.

· Understanding of website technologies (HTML, CSS, JavaScript).

· Content Management System (CMS) Experience .

· Ability to think critically to solve problems on the fly.

· Strong analytical, prioritizing, interpersonal, problem-solving skills.

A clear criminal background is necessary.

U.S. permanent is required.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance
• STD/LTD
• Accidental Dismemberment

• Act as the first line of support for technical inquiries via phone, email, and video chat
• Troubleshoot issues with AV hardware, conferencing devices, and software integrations
• Guide users through product configurations, firmware updates, and system connectivity
• Maintain detailed case records in our support ticketing system
• Follow up with customers to ensure complete resolution and satisfaction
• Collaborate with sales, engineering, and warehouse teams to solve complex problems
• Maintain organized workspaces and accurate inventory of demo and loaner equipment
• Provide weekly support reports and product feedback to management
• Continuously build your technical knowledge through manuals, hands-on use, and training

• 4+ years in technical support or customer service, ideally in tech or AV industries
• Experience working with Microsoft Teams environments , licensing, and hardware integration
• Solid understanding of Windows and Android operating systems
• Comfortable working with interactive displays, PTZ cameras, video bars , speakerphones, and related peripherals
• Knowledge of networking basics , firmware updates, and remote troubleshooting
• Strong communication skills-both written and verbal
• Detail-oriented, self-motivated, and highly organized
• Must be based in or near Lake Forest, CA and available to work on-site 5 days/week
• CTS certification is a plus
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Able to pass a background check and drug screening

• 100% employer-paid medical and dental benefits
• Life insurance and long-term disability coverage
• Supportive, collaborative team environment
• Opportunities to attend industry events and expand your skills
• Make a direct impact in a growing company that values customer experience and innovation