13,348 Technical Support Staff jobs in the United States

• Collaborate closely with internal teams to understand and address customer requirements with tailored aerospace and defense product solutions.
• Serve as the primary technical contact for customers, providing expert guidance, conducting product demonstrations, and preparing technical proposals.
• Partner with engineering, product management, and R&D to develop customized solutions compliant with aerospace regulations and customer specifications.
• Assist in creating clear, accurate technical documentation, proposals, and bid responses that meet industry standards.
• Deliver ongoing technical training and product updates to sales and marketing teams to enhance their capabilities.
• Monitor industry trends, competitor activities, and regulatory changes to inform the team and support strategic decisions.
• Provide technical support post-sale, coordinating with customer support and engineering to resolve issues and maintain customer satisfaction.
• Support onboarding efforts by guiding new clients through technical setup and configuration processes.

• Bachelor's degree in Engineering, Aerospace, Mechanical, Electrical, or related technical field.
• Experience in technical support or application engineering within aerospace, defense, or related high-technology industries.
• Strong understanding of aerospace and defense systems, regulations (e.g., ITAR, EAR), and industry standards.
• Excellent verbal and written communication skills, capable of conveying complex technical information to diverse audiences.
• Proficient in CRM software, Microsoft Office Suite, and technical drawing/diagram tools.

• Experience with RF, avionics, propulsion, or other aerospace-specific technologies.
• Basic understanding of the Connector and Harness MFG processes
• Familiarity with government contracting and procurement processes.
• Certifications related to aerospace systems or sales engineering.
• Ability and willingness to travel occasionally to customer sites and industry events.
• Demonstrated ability to work collaboratively in fast-paced, cross-functional teams.

Description

1. Home
2. Search Jobs
3. Job Description

• With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras.
• Provide courteous and knowledgeable troubleshooting support over the phone and via email.
• Ensure timely and accurate set up of all systems.
• Phone Support during regular business hours and on-call availability during off hours.
• Monitor Chat sessions to assist other team members.
• Test systems to ensure they are working correctly.
• May be required to adjust systems, including software or hardware, to make equipment functional depending upon the environment.
• Follow the department process, procedure, and metrics for a technical support II technician
• Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system
• Train customers on use of systems including software, hardware and installation.
• Multi-task and have excellent time management skills
• Understand the severity of an issue and escalate issues efficiently and appropriately.
• Demonstrated strong work ethic

• High School Diploma or equivalent and 2+ years of Technical
• Troubleshooting experience and/or 2+ years of customer service experience
• Must be able to obtain background clearance as required by government customers
• 2+ years of Networking Experience Preferred
• 2+ years of customer service experience Preferred

• Hardware Maintenance
• Troubleshooting
• Network Diagnostics
• Root Cause Analysis
• Network Experience

• Recruiter
• Email
• Phone
• Deepak Arya

***NEED TO HAVE CCTV SUPPORT EXPERIENCE**
*Description*
Company is currently seeking a qualified Technical Support Associate I to help contribute to our ongoing success and growth.
The Technical Support Associate I is responsible for supporting all Company field-based activities including providing support to our vendor partner technicians which requires troubleshooting and issue resolution. This position is designated to provide third level support for selected Company projects. This position also involves data entry for status and reporting information.
*Specific Duties and Responsibilities:*
Project Support Activities including developing a thorough understanding of the project's Statement of Work (SOW); collecting required project data and information; providing advanced technical support to ongoing field service activities; working directly with field teams to troubleshoot and resolve site specific technical situations; escalating issues to assigned resources as needed; and value selling of company products/services.
Positive Communication including utilizing company's systems and tools to effectively communicate status of project activities; maintaining positive and effective working relationships with company's network of vendor partners; participating in internal project meetings; maintaining positive working relationships with internal departments including providing overall feedback to the project management teams; and making recommendations for continued process improvement.
*Skills*
Technical support, Customer service, Troubleshooting, Active directory, LAN/WAN, CCTV, Low Voltage
*Top Skills Details*
Technical support, Customer service, Troubleshooting, Active directory, LAN/WAN, CCTV, Low Voltage
*Additional Skills & Qualifications*
Qualifications and Experience Required:
*Bachelor's degree or equivalent related experience
*Strongly prefer relevant technical certification(s)
*Minimum 3 to 5 years relevant technical experience
*Overall experience working in LAN / WAN environments
*Prefer prior experience or familiarity with ERP software applications
*Experience involving low voltage services (physical layer, equipment installation and high voltage electrical services)
*Proven technical troubleshooting skills
*Proficiency in the Microsoft Suite tools
*Excellent communication and customer service skills
*Ability to listen and accurately track and collect information
*Enthusiastic with exceptional organizational skills
*Experience with SharePoint a definite plus
*Any relevant certifications a definite plus
*Experience Level*
Entry Level
*Pay and Benefits*
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully remote position.
*Application Deadline*
This position is anticipated to close on Aug 29, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Technical Support

BCforward is currently seeking highly motivated Technical Support in Alpharetta, GA

Position Title: Technical Support

Location: Alpharetta, GA

Anticipated Start Date: Tentative start Date 09/02/2025
Please note this is the target date and is subject to change. BCForward will send official notice ahead of a confirmed start date.



Expected Duration: 2+ Months with possibilities for extension
Job Type: Contract: 40 hrs/week

Pay Range: $35 to $37.35/hr on W2

Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Responsibilities

Key Responsibilities
* Active Remote Resolution:
Deliver end-to-end technical support using remote diagnostic tools.
Resolve 75%+ of cases remotely and help shape a "Shift Left" model through knowledge transfer and automation.
* Deep Technical Analysis & RCA:
Conduct detailed remote Root Cause Analysis to identify recurring patterns and drive continuous product and process improvement. Contribute RCA outcomes to the broader technical knowledge base.
* Customer Engagement & Success:
Lead strategic engagements with customers remotely to understand pain points, align on resolution strategies, and define success metrics. Establish long-term trust and position yourself as a proactive partner, not just a troubleshooter.
* Cross-Functional Collaboration:
Act as a bridge between customers, Field Engineers (FSE), delivery teams, and parts approval teams. Ensure diagnostic accuracy and quality handover for field visits.
* Remote Enablement & Shift Left Execution:
Share learnings, participate in technical debriefs, and develop knowledge articles and training to enable remote resolution and self-service adoption by customers and peers.
* Escalation Management & Ownership:
Take full ownership of complex support cases. Set priorities, manage escalations professionally, and ensure timely and effective case progression.
* After-Hours On-Call Support:
Participate in monthly on-call rotation to support customers across global time zones (24x7 / 18x6 coverage), ensuring business continuity for critical operations.
___
Desired Skills & Experience
* Customer-Centric Attitude:
Demonstrated commitment to delivering excellent service experiences and solving problems with empathy and urgency.
* Remote Support Agility:
Proven ability to diagnose and resolve complex technical problems using remote tools and data insights, minimizing the need for dispatch.
* Communication & Documentation:
Strong written and verbal communication skills. Ability to produce clear, concise technical documentation and guide customers effectively.
* Team Collaboration:
Demonstrates "One Team - One Goal" mindset. Works well in a matrixed environment with cross-regional, cross-functional teams.
* Initiative & Innovation:
Brings forward ideas to enhance remote resolution, improve efficiency, and influence product or process evolution. Actively contributes to strategic improvement projects.
___
Minimum Qualifications
* Required: High School Diploma or equivalent
* Preferred: College Degree in a technical field
* Experience:
o Minimum 3 years in customer-facing technical support (remote or onsite)
o Highly Preferred: Experience with HP Indigo as press operator or field technician
o Familiarity with remote diagnostic tools, knowledge management systems, and case management platforms (e.g., ServiceNow)

Keywords: Experience with HP Indigo as press operator or field technician

Benefits:

BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.



About BCforward:
Founded in 1998 on the idea that industry leaders needed professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled

BCforward to become a market leader and best in class place to work.

BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 243173 when responding to this ad.

*Description*

IT Service Operations IT Support Partner will provide tier 2+ IT partnership for internal employees implementing, maintaining, and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards.
Through utilizing best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects at their new site on campus HQ termed Factory of the Future. This site is home to engineering, robotics and IoT Test environments and the ITSP will be responsible for being the first point of contact for this site. This site will also be used for Town Halls / large meetings where this person will be responsible for AV Infrastructure in addition to the IT. This role will also support an R&D production environment where they will need to support Manufacturing specific IT Hardware and Software.
Support will be provided as during normal business hours, as well as occasional after-hours support.

*Skills*

Technical support, Support

*Top Skills Details*

Technical support,Support

*Additional Skills & Qualifications*

Contract to hire for the right candidate who performs well for at least 6 months on contract.

*Experience Level*

Expert Level
*Pay and Benefits*
The pay range for this position is $25.00 - $27.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*
This is a fully onsite position in Davidson,NC.
*Application Deadline*
This position is anticipated to close on Aug 25, 2025.
h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

• Collaborate closely with internal teams to understand and address customer requirements with tailored aerospace and defense product solutions.
• Serve as the primary technical contact for customers, providing expert guidance, conducting product demonstrations, and preparing technical proposals.
• Partner with engineering, product management, and R&D to develop customized solutions compliant with aerospace regulations and customer specifications.
• Assist in creating clear, accurate technical documentation, proposals, and bid responses that meet industry standards.
• Deliver ongoing technical training and product updates to sales and marketing teams to enhance their capabilities.
• Monitor industry trends, competitor activities, and regulatory changes to inform the team and support strategic decisions.
• Provide technical support post-sale, coordinating with customer support and engineering to resolve issues and maintain customer satisfaction.
• Support onboarding efforts by guiding new clients through technical setup and configuration processes.

• Bachelor's degree in Engineering, Aerospace, Mechanical, Electrical, or related technical field.
• Experience in technical support or application engineering within aerospace, defense, or related high-technology industries.
• Strong understanding of aerospace and defense systems, regulations (e.g., ITAR, EAR), and industry standards.
• Excellent verbal and written communication skills, capable of conveying complex technical information to diverse audiences.
• Proficient in CRM software, Microsoft Office Suite, and technical drawing/diagram tools.

• Experience with RF, avionics, propulsion, or other aerospace-specific technologies.
• Basic understanding of the Connector and Harness MFG processes
• Familiarity with government contracting and procurement processes.
• Certifications related to aerospace systems or sales engineering.
• Ability and willingness to travel occasionally to customer sites and industry events.
• Demonstrated ability to work collaboratively in fast-paced, cross-functional teams.

• Serve as the primary contact for service-related technical support and parts inquiries from customers and dealers.
• Provide expert troubleshooting and technical guidance to dealers, service centers, and end-users.
• Accurately process parts orders, returns, and warranty claims in a timely manner.
• Coordinate with internal teams to ensure swift resolution of technical issues.

• Assist with procurement, inventory management, and distribution of spare parts.
• Monitor stock levels to ensure parts availability and support operational planning.
• Contribute to the development and maintenance of technical documentation and parts catalogs.

• Support field technicians and customers with installation, repair, and maintenance procedures.
• Track and document recurring issues to identify trends and recommend product improvements.
• Create and deliver training content for dealers and customers on product care and servicing.
• Liaise with engineering and product teams to communicate field feedback and technical concerns.

• Maintain detailed records of support cases, customer interactions, and service activities.
• Ensure adherence to company policies, safety guidelines, and service protocols.

• Education: High school diploma or equivalent required;technical certification or associate degree preferred.
• Experience: Minimum 4 years in a technical support, service, or parts coordination role, preferably in construction, heavy equipment, or machinery sectors.
• Technical Knowledge: Understanding of hydraulic and electrical systems, mechanical components, and construction equipment.

• Strong diagnostic and problem-solving abilities.
• Excellent communication and customer service skills.
• Ability to work both independently and collaboratively.
• Proficiency in Microsoft Office and ERP systems for inventory and order management.

• Hands-on experience with excavators, hydraulic systems, or similar heavy equipment.
• Familiarity with CRM or service management software.
• Bilingual in English and Spanish or French is an asset.

• The Implementation Consultant is primarily responsible for configuring system components for new client implementations and modifying configurations of existing clients. The Consultant will be a detail-oriented individual with the ability to multi-task and manage multiple requests for our healthcare provider customers.

• Work with department management to ensure work efforts are accurate and timely and ensure customer expectations are exceeded.
• Consult with department management and Sr Implementation Analysts to understand business processes, procedures and configuration best practices.
• Partner internally and cross-functionally to understand the requirements and scope of Implementation and maintenance requests.
• Complete individual project assignments according to schedules and standards.
• Manage multiple open deliverables ensuring accurate and timely completion.
• Create transparency when issues, changing needs, or requirements impact project goals.
• Contribute to ongoing process and product improvement efforts.

• Associate degree or higher in management information systems or related discipline or equivalent combination of education and experience preferred.
• At least 1 year of implementation or customer support experience working in healthcare or financial technology industries.
• Working knowledge of healthcare payment systems preferred.
• Strong verbal and written communication skills.
• Detail-oriented business analysis, problem solving, and organizational skills.
• Ability to apply critical thinking to work independently.
• Proficiency with Microsoft Office 365 Suite (Excel, Word, Outlook