6 Technical Support Staff jobs in Westford

**Join our Stevie Award Winning Team at HUB International!**
When you join the team at HUB International, you become part of the largest privately owned global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 20,000 professionals in 570+ offices across North America.
We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture.
We currently have an opportunity for a Technical Support Associate.
**Overview:**
Responsible for providing technical assistance and workflow support to the Commercial Service, Marketing and Production team.
**Responsibilities:**
Responsibilities may include all or some or the following:
+ Support production and account managers with proposals and policy summaries.
+ Enter data as required by insurance company automation systems.
+ Handle correspondence and the clerical processing of accounts including applications, attachment processes, pre-renewal data collections and agency management system input.
+ Process certificate of insurance requests which cannot be forwarded to the certificate processing team.
+ Obtain and provide account managers, producers and marketing loss reports from our insurance carriers.
+ Process quotations and binders for Workers Compensation Pool business and Flood Insurance for Commercial Lines clients
+ Maintain cancellation/reinstatement system for commercial accounts.
+ Responsible for the invoicing of commercial policies.
+ Policy checking and endorsement processing of automobile and workers compensation insurance policies.
+ Responsible for developing complete familiarity with all forms and paperwork including their intent and purpose.
+ Responsible for implementing a quality control review process to assure the production of quality work and the provision of excellent customer service.
+ Conduct business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
+ Other responsibilities as assigned by Manager.
**Qualifications:**
+ Work experience within an office environment
+ Ability to obtain a Property and Casualty license after hire.
+ Experience automated systems and Microsoft Office products.
+ Excellent organizational, interpersonal, communication skills and ability to work in a team environment.
The expected pay range for this position is $21.00 an hour to $30.00 an hour and will be impacted by factors such as the successful candidate's skills, experience, and work location, as well as the specific position's business line, scope, and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and commissions for some positions.
Department Account Management & Service
Required Experience: 1-2 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
E-Verify Program ( endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

VIP is looking for an entry-level Customer Support Specialist to join our support team. The successful candidate must enjoy working with others, be a fast learner, and enjoy a fast-paced environment. We are looking for an enthusiastic individual who will be committed to customer satisfaction.

Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT

Starting Pay Range: $21.00 - $25.00/hour (Level 1)

Primary Responsibilities:

• Work directly with customers either by phone, chat, email or video call
• Respond promptly to customer inquiries in a professional manner
• Handle and resolve customer issues by obtaining and evaluating all relevant information
• Direct requests and unresolved issues to the designated resource
• Serve as liaison between the customer and various departments
• Keep records of customer interactions and transactions in help desk ticketing system
• Record details of inquiries, comments and issues as well as the details of actions taken
• Follow up on customer interactions to ensure their satisfaction in the resolution

Requirements: We are looking for someone with the following skills & strengths. We'll train you on the rest!

• Excellent communication skills - verbal & written
• Attention to detail and accuracy
• Able to maintain data confidentiality
• Reliable & dependable
• Able to multitask under pressure

Benefits Include:

• Health Insurance
• Vision and Dental Expense Reimbursement
• 401k Match & Employer Contributions
• Life and Disability Insurance
• Health Savings and Flexible Spending Accounts
• Paid Parental Leave
• On-site Child Care Center (VT)
• On-site Fitness Center (VT)
• On-site Health Clinic (VT)
• Discounted Gym Memberships
• Combined Time Off and Floating Holidays
• Flex and Hybrid Schedules

All full time job offers are contingent upon passing a pre-employment drug screening and background check.

Position at Parts Town

See What We're All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change.and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat - Apply Today!

Perks

• Parts Town Pride - check out our virtual tour and culture!
• Quarterly profit sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Hybrid Work Schedule
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away - don't worry, we've got you covered.

The Job at a Glance

The Platinum Customer Experience Specialist will partner with an Elite customer base to assist with pricing, quote generation, parts identification, shipping, tracking, and returns. The Customer Experience Specialist will be part of an Elite group, always upholding Parts Town's high quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

A Typical Day

• Manage customer orders processed through various different channels
• Answer various inbound calls daily from an assigned account base of customers while delivering top notch customer service
• Manage customer relationships throughout the entire ordering process, handling inquiries relating to pricing, quote generation, part identification, availability, shipping, and returns

To Land This Opportunity

• You have at least 2 years of experience in a customer centric role (over the phone or face-to-face)
• You have been identified as the "go-to" team member in your current role with a proven track record of providing a superior customer experience
• You have the ability to empathize and provide account management style customer service through building stellar relationships
• You are hungry for knowledge and have a desire to grow within afast paced environment
• You know MS Office; you may not be a master but you're on your way
• You have a quality, high speed internet connection at home
• You're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus!
• You can work a schedule of M-F 12:00 PM - 9:00 PM (EST) with flexibility to adjust to different hours as needed
  • Please note: The first 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)

About Your Future Team

Our team is pretty serious about team lunches and decorating desks to celebrate birthdays & milestone anniversaries. Start thinking about what you'll bring to your first potluck at Parts Town!

At Parts Town, we valuetransparencyand are committed to ensuring our team members feel appreciated and supported.We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. Thesalaryrange for this role is$36,235.03 - $8,482.90annually ( 17.43 - 23.30hourly)which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is apayfor performance-company. In addition to basepay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish