138 Technical Support jobs in Wheeling

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

Job Description

The Technical Support Specialist acts as first line of support for KeepStock issues in the field, monitors system failures, communicates technology deployments to the end user community, and assists with technology changes.

Compensation: $18-$21 per hour. Exact compensation may vary based on several factors, including skills, experience, and education.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Skills and Requirements

-BS/BA or equivalent preferred

-0 to 2 years of experience in customer service or tech support

-Must have outstanding verbal and written communication skills

-Working knowledge of the KeepStock systems and solutions preferred

-Working knowledge of Microsoft Office Suite -Customer service and Tech support experience null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to

Job DescriptionJob Description

Technical Support Specialist is responsible for assisting clients and exhibitors with questions or technical issues related to lead retrieval. The ideal candidate will have strong communication skills and a background in customer service and a general knowledge of software and hardware. Often tasked with being onsite at conferences, events, and trade shows, it is essential that the TSS be personable and professional.

Duties/Responsibilities:

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Collaborates with other staff to research and resolve problems.
• Maintains knowledge of technology innovations and trends.
• Hands on ability to utilize, implement, repair, update various computer software and hardware.
• Represent eShow’s products and services with an understanding of how our solutions meet our customers’ needs.
• Generate new sales onsite and support sales made online.
• Maintain working relationships with existing customers to ensure exceptional service.
• Create and maintain documentation for lead retrieval sales, including but not limited to order forms, emails, webpages, and pdf.
• Communicate effectively with customers to assist with their lead retrieval needs.
• Fields support calls, chat, email, and/or other communication from users.
• Performs other related duties as assigned.
• Ability for frequent travel / around 10-20 days per month (as needed)

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Professional and pleasant email & telephone manner.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite, Google Suite or related software.
• Proficient with or the ability to quickly learn an array of computer hardware and software.
• Strong attention to detail and organizational skills
• Effective time management skills and multi-task oriented
• Ability to perform within short term deadlines and work in a team environment
• Ability to communicate clearly with personnel at all levels of education, inside and outside the organization
• Proficient with Google applications

Skills/Certifications/Abilities:

• Experience in Sales and/or Event Management in the Tradeshow Industry or a combination
• Network+
• A+
• Any higher or relevant certifications considered

Requirements:

• Ability for frequent travel / around 10-20 days per month (as needed)
• Hybrid Remote/Onsite/In Office Position (as needed)
• Willingness to work weekends when needed or long hours
• Ability to sit and stand for long periods of time
• Pull/push equipment used for Onsite
• Lift and pull up to 50 pounds

Job Perks:

• Salary with potential annual raises (Bi-weekly pay)
• Paid Holidays/10 days PTO
• Medical/Dental/Vision Insurance and 401(k)
• Paid Travel Opportunities with per diem
• Pay: $36,000-$42,000 per year

Company DescriptionJoin eShow and Shape the Future of Event Management!

At eShow, we’re revolutionizing the event management industry with cutting-edge technology and innovative solutions. Founded in 1996, eShow was built to tackle the challenges event organizers face, and today, our dynamic, all-in-one event management platform empowers organizations to plan, execute, and measure their events seamlessly.
Our comprehensive suite of tools, including Registration Management, Conference Management, Exhibit Management, Mobile App solutions, and more, helps streamline every aspect of event planning.

At eShow, we don’t just provide software—we deliver efficiency, innovation, and game-changing solutions that redefine event success. We’re looking for passionate, forward-thinking professionals who are ready to make an impact in a fast-growing industry.

Join our team and be part of shaping the future of events!

For additional information, please visit DescriptionJoin eShow and Shape the Future of Event Management!

At eShow, we’re revolutionizing the event management industry with cutting-edge technology and innovative solutions. Founded in 1996, eShow was built to tackle the challenges event organizers face, and today, our dynamic, all-in-one event management platform empowers organizations to plan, execute, and measure their events seamlessly.
Our comprehensive suite of tools, including Registration Management, Conference Management, Exhibit Management, Mobile App solutions, and more, helps streamline every aspect of event planning.

At eShow, we don’t just provide software—we deliver efficiency, innovation, and game-changing solutions that redefine event success. We’re looking for passionate, forward-thinking professionals who are ready to make an impact in a fast-growing industry.

Join our team and be part of shaping the future of events!

For additional information, please visit

• Ensure service is provided in accordance with 1WorldSync Service Desk Operating Procedures and adheres to defined Service Level Agreements
• Actively seek to understand the customer's needs and/or the root cause of the current inbound request
• Lead "voice of client" communication process with Product Management, to define requirements for product improvements and new features to grow and scale the business
• Manage inbound requests from customers
• Resolve assigned customer inbound requests within established service levels and balancing workload
• Monitor, balance, and help to resolve functional escalations from agents in partner locations
• Actively participate in the 1WorldSync Customer Community
• Continuously strive to become subject matter expert in all 1WorldSync customer facing applications and internal service desk tools and technologies
• Own and drive both external client projects and internal projects to improve how we work including client upgrades, internal tools, and documentation
• Perform quality assurance management and testing for clients
• Follow established protocols to escalate appropriate requests to more advanced functions within the service model
• Provide after-hours support for priority incidents as needed
  
  

• Bachelor's degree or practical equivalent experience
• 1+ years working in a client-facing technology role
• 1+ years of experience in a call center environment or equivalent is required
  
  

• Proven problem solving skills and ability to communicate technical concepts to both technical and non-technical coworkers and clients
• Proven ability to analyze data sets for both issue resolution and optimization
• HTML, JavaScript, XML, CSS, and SQL knowledge a plus
• Solid teamwork qualities and ability to work effectively in a matrix environment
• Excellent technology problem-solving skills
• Demonstrates 1WorldSync Core Values (Teamwork, Continuous Improvement, Humility, Integrity) in Action
  
  

• $25.48 - $27.40 per hour base salary, depending on experience.
• This is a full-time, non-exempt position.
• This role is eligible for an annual discretionary corporate bonus.
• Candidates can expect salary offers that range from the minimum to the midpoint of the salary range.
• 1WorldSync provides full pay ranges so candidates can consider their growth potential.
  
  

• Incredible health benefits (FSA and HSA options), with dental and vision coverage.
• 401(k) plan with employer match.
• Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave.
• Short and long term disability and life insurance.
• Additional optional benefits, including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, identity theft prevention, tuition reimbursement, and pet insurance.
  
  

• This is a hybrid position that requires 3 days per week at our Chicago headquarters location.
• This role requires the candidate to have the authority to work in, and be located in the US.
  
  

1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at (emailprotected).

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We're looking for an experienced, curious, and collaborative Technical Support Specialist (TSS) who can hit the ground running with minimal direction and help shape the future of our Support organization.

This is not your typical support role. As a Technical Support Specialist, you'll own complex technical queries, act as a trusted advisor to both customers and internal teams, and help drive improvements in product, processes, and peer development. You'll be a change agent on the team solving high-impact problems, supporting cross-functional partners, and driving high-impact, AI-informed solutions.

If you're the kind of person who thrives in fast-paced environments, loves solving puzzles, and you're sharing feedback, spotting gaps, and constantly looking for better ways to serve our customers, this is the role for you!
Why Join Us

This role is a chance to deepen your technical skills, expand your influence, and help shape a fast-moving team that's redefining what great support looks like. You won't just be answering tickets - you'll be helping build the future of how we support customers.
What will I be doing?
Customer-Facing Work & Team Collaboration

• Communicating efficiently and effectively with our customers - we use our own product to do most of our support, but outbound phone calls are part of our offering too.
• Experience in chat, email, and/or video-based customer support.
• Display strong communication skills-able to break down complex topics for non-technical users.
• Provide a consultative approach to customer interactions, proactively identifying ways to help users succeed.
• Ability to support 60-70 customers per week, providing efficient and meaningful support.
• Take ownership of complex customer questions across our suite of products - from first contact to final resolution.
• Confidently diagnose, reproduce, and troubleshoot technical issues (APIs, webhooks, SDKs, and more).
• Navigate ambiguity using structured thinking, creativity, and a strong product mindset.
• Act as a mentor providing feedback, initiating upskilling, and modeling best practices.
• Coach peers through tough tickets while flagging trends that impact Support.
• Share insights and improvements to help evolve how our team supports customers and collaborates internally.

• Technical Support Experience. You've spent 3-5 years in customer support , with 1-2 years in SaaS, B2B, or complex product environments. You know what good support looks like and what it takes to deliver it.
• Technically Fluent. You're confident in navigating APIs, debugging workflows, and digging into systems to get to the root of an issue.
• A Confident Communicator. You explain technical topics in simple, human language and can shift tone based on the situation.
• Self-Directed. You plan your workload based on urgency and impact. You don't wait for someone to assign you tasks - you find the work that matters and do it.
• Curious + AI-Passionate. You're excited about the role AI plays in customer support and you stay informed on new tools, features, and workflows (specifically our AI Agent Fin).
• A Team Player & Coach. You uplift others through mentorship, thoughtful feedback, and by modeling the behaviors that make a high-performing team.

• Experience using Intercom, or similar SaaS platforms.
• Comfort with tools like GitHub, logging platforms, or browser dev tools.
• Experience writing or maintaining self-serve documentation, macros, or AI prompts.
• A passion for teaching, mentoring, or leveling up others in your team.
• Previous experience in a fast-growing startup environment.

• Are passionate about leveraging AI to enhance support experiences and drive team performance.
• See support as an exciting opportunity to solve daily customer related puzzles.
• Like finding ways to work smarter, not just harder.
• Are hungry to learn, iterate, and help build something great.
• Are excited by ownership, accountability and feedback-you don't just do the work, you shape how it's done, and are ok with sharing both constructive feedback & kudos about it.

• Competitive salary and meaningful equity.
• Comprehensive medical, dental, and vision coverage.
• Regular compensation reviews - great work is rewarded!
• Flexible paid time off policy.
• Paid Parental Leave Program.
• 401k plan & match.
• In-office bicycle storage.
• Fun events for Intercomrades, friends, and family!

MagTech is currently hiring a Motor Drive Support Specialist near Wheeling, IL . Please apply below if you are interested and meet the qualifications below!

Responsibilities:
MOTOR DRIVE SUPPORT SPECIALIST is responsible for ALL technical service support for customers, that includes over the phone, e-mail and possible on-site assistance. Provides technical support to the sales team by interpreting and analyzing customer inquiries to ensure customer needs are met. Enter and maintain support call information in tech ticket system for all technical support inquiries. Embrace the Company's Mission, Vision and Goals. Ensure a clean and safe work environment compliant to CLEAN WORKPLACE STANDARDS. Conduct Vigilant Safety Practices.
Salary: Starting at $30-35 hourly, Engineers may be salaried higher depending on experience
Hours: Business hours - Monday-Friday - 7:00am-4:30pm, Overtime as needed based on project
Direct Hire - Permanent Position
Job Description:

• Provide technical (phone, email, and internet support) knowledge and troubleshooting support to customers
• Enter and maintain support call information in tech ticket system for all technical support inquiries.
• Handle all technical inquiries including all requests for modifications of standard product and retrofits.
• Assist technicians with troubleshooting and finding technical documentation and parts for repairs.

• Associate's degree in electrical/Electronic/Mechanical Engineering or equivalent education and experience.
• Experience with servicing and diagnosing motor drives for automation, CNC or robotics strongly preferred
• Brands include Fanuc, Kuka, Okuma, Mori Seiki, Haas, general VFD's, etc.
• 1+ years' experience in Technical Support or field service experience is preferred.
• Ability to read and use schematics and wiring diagrams.
• Time management skills and attention to details are required.
• Must have advanced computer skills and can critique and analyze data.

LaSalle Network is currently partnering with a client in the higher education domain that is seeking a Technical Support Analyst to join their team. This position is based in Evanston, IL and is onsite. This is a contract-to-hire opportunity.

Technical Support Analyst Responsibilities:

• Provide technical support for users' computers and peripheral devices, including standard installation and maintenance
• Diagnose and resolve user requests
• Coordinate standard projects, working closely with peers and users to deliver optimum service
• Implement policies, procedures and standards and ensure compliance with organizational requirements and goals

• 1-2 years of experience in Information Technology, or equivalent combination of education and experience
• Technical support background
• Familiarity with Microsoft Windows and macOS
• Ability to interact and communicate, both verbally and written accurately and professionally
• Strong listening skills with ability to comprehend and document details accurately
• Detail-oriented approach focusing on accuracy and completion of tasks

Network Perception is looking for a driven, highly motivated technical support person interested in joining an exciting early stage company in the network security space. The core responsibilities for this position are managing support requests and being the liaison between clients and the software development team. Duties will include creating support tickets, responding to client requests, orchestrating support calls and gathering the necessary information to address technical issues in a timely manner. This is the initial hire of this position within the company and candidates must be comfortable working with management and the team of developers. Network Perception is a high growth early stage technology company that has launched two innovative and cutting-edge products in the network security industry. The company was founded at the University of Illinois by a team of industry leading security experts.

In order to be successful in this role, you will need to have a deep understating of networking concepts, and also experience with professional software development. This is a client facing position and candidates must have strong communication skills and be comfortable working directly with clients. Previous experience in a technical support role is an advantage.

Qualifications

• BS or MS in Computer Science (or related) with at least 2 years of relevant experience
• Excellent ability to effectively communicate with different stakeholders
• Strong analytical and problem solving skills
• In-depth knowledge about networking protocols and the TCP/IP stack
• Perfect understanding of access control lists, address translation, tunneling, and standard routing protocols
• Fluent with Unix toolset and Git
• Experience in Python, Web development, and large code base

• Manage technical support requests generated by clients.
• Create support tickets and follow up with clients
• Schedule support call to understand technical issues and gather information to address them
• Work with software developers to fix technical issues
• Understand technical issues related to network architecture, network access control, routing, and network device configurations
• Prepare and provide reports on technical support service requests and response time