2,717 Technical Troubleshooting jobs in the United States

In this position.
Product Development uses design thinking & user epxerience methods to deliver breakthrough products and services that delight our customers. We bring innovative, exciting, and sustainable ideas to life. We have opportunities around the world for you to contribute to advancements in autonomy, electrification, smart mobility technologies, and more!
What you'll do.
+ Lead Diesel calibration investigations into current and past model year quality issues, working closely with Diesel Commodity and OBD calibration teams, and VPSE quality team, and E&SC as required
+ Champion problem solving strategies for clear communication and documentation as well as robust identification of root causes and solutions
+ Work cross-functionally with ATS, IPTSE, transmission, controls, and sensors teams and suppliers to identify root causes and solutions
+ Develop and implement plans to release diesel calibrations to improve quality, including timing, personnel, travel, and vehicles/dynos
+ Use the latest calibration tools and methods (Jira, CFX, Feature Sign-Off, Sign-off File Compares, APR Adherence, Calibration Release Checklist, etc.) for robust quality improvement cal releases
+ Develop new and innovative techniques to continuously improve quality and reduce calibration development time, including benchmarking and adopting from Gas PSTT processes and supporting gPR actions
+ Lead issue resolution of customer quality, VoCF, durability, and plant incidents and lead report out at quality and new model launch meetings, including supporting VPSE CPM updates
+ Lead Voice+ improvement initiatives for section/department to remove workplace obstacles and improve team morale
+ Conduct performance reviews and coaching of section personnel and participate in GSR related workgroup discussions
You'll have.
+ B.S. (M.S. preferred) in Engineering (Mechanical or Electrical) or other B.S. in Engineering with adequate Powertrain experience
+ 7+ years experience of Powertrain Calibration/Controls/Systems including program delivery through launch and quality feedback
+ Demonstrated problem solving abilities - definition, root cause, correction, validation - utilizing problem solving tools (DMAIC, fishbone, 3L5W, etc)
+ In-depth understanding of engine controls, emissions components, and test methods (diesel preferred)
+ Experience with calibration development tools
Even better, you may have.
+ Must have excellent oral and written communication skills
+ Able to manage multiple issues on multiple programs effectively and efficiently
+ Outstanding leadership skills with demonstrated ability to deliver results
+ Ability to mentor and lead engineers and co-workers
+ Willingness to travel for root cause investigation and calibration development and signoff
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder.or all of the above? No matter what you choose, we offer a work life that works for you, including:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year's Day
- Paid time off and the option to purchase additional vacation time.
This position is a Leadership Level 6.
For more information on salary and benefits, click here:
sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
This position is hybrid (onsite four days per week) for candidates who are in commuting distance to a Ford hub location. #LI-Hybrid #LI-CL2
**Requisition ID** : 51035

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
**Company Overview**
At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our 35,000 employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world.
**Position Overview**
The Root Cause Analysis and Problem-Solving Program Lead is accountable for developing, implementing, managing, and sustaining systems and capabilities required to support best-in-class Root Cause Analysis and Problem Solving for Lilly Manufacturing & Quality (M&Q). This role ensures the integration and sustainability of Root Cause Analysis and Problem-Solving principles into all sites and functions. This includes coaching and monitoring the application of structured methodologies, fostering organizational learning, and establishing metrics that assess operational performance.
**Key Responsibilities**
+ Lead the development, deployment, and integration of Root Cause Analysis and Problem-Solving standards within the manufacturing and quality system framework.
+ Facilitate global forums and communities of practice focused on Root Cause Analysis and Problem Solving, ensuring cross-site collaboration and alignment.
+ Develop, deliver, implement, and coordinate training programs to build problem-solving capabilities at all organizational levels.
+ Partner with senior M&Q leadership to embed structured problem-solving into global initiatives and strategic priorities.
+ Ensure appropriate resource allocation and funding for Root Cause Analysis and Problem-Solving during business planning cycles.
+ Own and execute governance and assessment processes to monitor the maturity and effectiveness of problem-solving practices.
+ Benchmark with industry leaders and external experts to integrate best practices into Lilly's systems.
+ Coach and mentor global personnel, partnering with site leaders to sustain local implementation and cultural adoption.
+ Provide SME input to enterprise and site-level risk evaluations and continuous improvement strategies.
+ Implement monitoring systems to track progress and cultural alignment with problem-solving objectives.
+ Support quality and safety investigations with expert input and promote internal knowledge sharing and trend analysis.
+ Serve as global Root Cause Analysis and Problem-Solving Subject Matter Expert
+ Lead Root Cause Analysis or Problem-solving initiatives for significant issues within M&Q as needed
**Basic Qualifications**
+ Bachelor's degree in Engineering or related field
+ 15+ years of relevant experience in a regulated industry (preference for pharmaceutical experience)
**Additional Preferences:**
+ Proven expertise in structured problem-solving methodologies (e.g., 5 Whys, Fishbone, A3, DMAIC, Kepner Tregoe, Fault Tree).
+ Experience in formal leadership or supervisory roles.
+ Effective communication and influencing skills across all organizational levels.
+ Strong data analysis and critical thinking skills
+ Demonstrated ability to lead change and manage multiple priorities.
+ High proficiency in analytical thinking and decision-making.
+ Strong emotional intelligence and self-awareness.
**Additional Information:**
+ Both OUS and domestic travel (10%-50%)
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$142,500 - $253,000
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly

Visio CMMI DHS BPMN Analytical And Problem Solving Skills Analyst
(Jobs in Jackso
Requirement id
Job title Analyst
Job location in Jackson, MS
Skills required Visio, Six Sigma, CMMI, DHS BPMN Analytical And Problem Solving
Open Date 06-Oct-2025
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Analyst: Visio, Six Sigma, CMMI, DHS BPMN Analytical And Problem Solving
Start date : 10/13/2025
End Date : 10/12/2026
Submission deadline : 10/9/2025 3:00:00 PM
Client Info : MDCPS
Note:
* 100% remote
Description :
Collaborate with MDCPS functional leads and SMEs to understand, index, and document future-state Business
Processes using industry-standard notations (e.g., BPMN)
Build Methods and Procedures Documentation for specific tasks within a business process where step-by-step
instructions are required
Analyze future-state workflows for improvement and optimization opportunities
Work closely with MDCPS and vendor project teams (Development, OCM, Testing, Training, etc.) to ensure that
Business Process documentation aligns with project objectives and timelines
Provide expertise in process mapping, modeling techniques, and best practices - transition knowledge and
documentation to MDCPS at the close of the project
Conduct workshops and interviews where required to address potential gaps in future-state Business Process and / or
Methods & Procedures documentation
Support the implementation of process improvements by providing guidance and documentation to relevant
stakeholders
Manage project "open items" pertaining to Business Process and / or Methods & Procedures to closure leveraging
Business Process Flows and Methods & Procedures documents of record
2
4. Scoring Method
Criteria Score Percentage Must equal 100%
Resume 30
Interview questions 30
Preferred experience 10
Price 30
Manage interim process design and maintenance where temporary alterations in a standard Business Process may be
required to manage anticipated system downtime or workarounds for production defects
Call Ext 100for more details. Please provide Requirement id: while calling.
EOE Protected Veterans/Disability

**Company Description**
Robert Bosch Tool Corporation seeks Problem Solving & Bosch Production System Site Coordinator (Multiple Positions) at its facility located at 1980 Indian Creek Road, Lincolnton, North Carolina 28092. Support the plant management team in shaping the problem-solving culture by working with the value streams to identify appropriate project selection. Provide advice to the value streams to help grow our problem-solving culture. Use advanced knowledge in problem solving methodologies to support in shaping our culture and mindset of lean principles. Support associates to utilize and apply lean and problem-solving methodologies in their day-to-day job functions. Support the team in developing and tracking the site problem solving KPI's. Coordinate efforts to support the continuous improvement strategy and identify problem solving and continuous improvement projects using tools like multi-metric pareto management. Ensure internal certifications for BLI (Bosch Leading Improvement) using Shainin, KT or PS during their development and associate certifications. Support the management team to assist in identification of patterns in CIP top offenders across the organization, simplify complexity and implement forward-thinking solutions with the use of Lean, Shainin, KT and PS as frameworks. Direct and coordinate data-informed decisions with clear insights by establishing transparent performance metrics that are tracked and actionable. Monitor progress through use of dynamic dashboards and visual reporting systems. REQS: This position requires a bachelor's degree or foreign equivalent in Electrical Engineering, Mechanical Engineering, Industrial Engineering, Systems Engineering or a related field. Plus 5 years of experience as a Problem-Solving Expert, Lean Manufacturing Expert or occupation involving coaching of problem solving and lean manufacturing projects. Additionally, the applicant must have employment experience with: (1) Shanin Red X Master, and Problem-Solving Coach; (2) Running a Problem-Solving program at a manufacturing site level using Change Wheel and Rolling Top 5 Methodology; (3) Lean Manufacturing; (4) 8D, KT or similar technology; (5) Manufacturing, Quality, Logistics or Technical functions; (6) Data analysis tools (Power BI or Tachinbo specialist); and (7) Statistical concepts (SPC and DOE). Telecommuting 1day/week WFH. Applicants who are interested in this position should apply ** , search **(Problem Solving & Bosch Production System Site Coordinator / Reference # -** **REF M** .
**#LD-NI**
**Job Description**
**Qualifications** **Additional Information**
**Equal Opportunity Employer, including disability / veterans**
***Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.**

**Job Summary:**
The Technical Writer will organize, plan and develop technical writing, in the areas of logistic engineering / maintenance and validation/verification activities for Military Programs. Interface with clients on TM and Logistic Engineering issues under the direction of the Technical Writing Project Lead.
**Essential Functions include but are not limited to: (** **_Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.)_**
+ Develop technical writing procedures in support of a program to meet schedule and quality guidelines.
+ Follow established plan to meet overall program objectives as defined by the technical writing project lead.
+ Possess a thorough understanding of the MIL-STD and quality requirements and produce technical manual procedures that meet these requirements.
+ Prepare and submit art requests and technical manual procedures in a timely manner to ensure internal deadlines are met.
+ Perform validation and verification of mechanical and diagnostic processes on equipment in accordance with established procedures and schedules
+ Develop technical manual procedures in accordance with (IAW) the contract and/or military standard.
+ Consistently meet program and quality objectives for technical data products.
+ Follow written or provided technical writing development processes.
+ Other duties as assigned.
**Knowledge, Skills & Ability:**
+ Requires an accredited bachelor's degree or at least 10 years progressively responsible experience in the area of Technical Writing and Logistic Engineering.
+ Strong communication, leadership, technical writing and logistic engineering skills are essential.
+ Must be able to interpret engineering drawings, schematics and other engineering/technical documentation.
+ Demonstrated mechanical ability in automotive or heavy equipment maintenance and diagnostics.
+ Past experience performing in depth troubleshooting and diagnostics on automotive, military, or mechanical systems.
+ Strong analytical skills with experience in diagnosing and resolving technical issues in mechanical, electrical, hydraulic, or electronic systems.
+ Ability to analyze systems and develop step-by-step troubleshooting procedures that systemically isolate faults and provide solutions.
+ Familiarity with diagnostic tools, software, and testing equipment (ex. multimeter, scan tools, proprietary diagnostic software).
+ Exceptional attention to details in engineering data, technical descriptions, diagrams, and procedures.
+ Ability to create or edit technical diagrams, flowcharts, and schematics to aid in development of diagnostic procedures utilizing various engineering data or by analyzing equipment hands-on.
+ Understanding of trouble and fault code systems including Failure Mode Identifiers (FMI), Suspect Parameter Numbers (SPN), Parameter Identifiers (PIDS), and Controller Area Network (CAN) bus communications.
+ Ability to support projects with minimal supervision.
+ Ability to multitask and prioritize.
+ Strong computer skills with a working knowledge of Microsoft Office Suite, FrameMaker, Arbor text and sgml/XML.
+ Strong oral and written communications skills and the ability to collaborate effectively with all levels of the organization.
+ Excellent interpersonal skills; must be able to work independently and interact effectively with all levels of the organization.
+ Ability to pass U.S. Government Background Screening required to obtain and maintain clearance.
+ Dependable attendance.
+ Ability to climb, bend, and otherwise access all areas of Heavy Construction and Military Land Vehicles.
+ Ability to maintain 3 points of contact while climbing on equipment.
+ Ability to lift and/or move up to 25 lbs. without assistance and up to 75 lbs. with assistance.
+ Ability to work safely in a busy shop environment with crane, forklift and heavy equipment operation and movement.
+ Ability to operate power and hand tools, hydraulic and manual jacks and other vehicle repair equipment.
+ Ability to travel up to 25%.
+ U.S. Citizen or U.S. Person status.
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at or by calling to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352**
**Job Details**
**Job Family** **Publications, Multimedia, Graphic Arts**
**Job Function** **Validation Technical Writer**
**Pay Type** **Hourly**
**Travel Required** **Yes**
**Travel Percentage** **25**

MS SQL Server Hyper V Windows Server Problem Solving Skills Communication Skills Ad
Requirement id
Job title Administrator
Job location in Boise, ID
Skills required MS SQL Server, not found, Clustering Knowledge, Hyper V Windows Server Problem Solving S
Open Date 03-Oct-2025
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
Email Recruiter:coolsoft
Job Description Administrator: MS SQL Server, not found, Clustering Knowledge, Hyper V Windows Server Problem Solving S
Start date : 10/20/2025
End Date : 10/30/2026
Submission deadline : 10/09/2025
Client Info : Idaho Department of Health & Welfare - Information Technology
Note:
* Agency Interview Type : Either Webcam or In Person
* Remote
Description :
We are seeking a senior-level SQL Server DBA to support a critical upgrade project from SQL Server2017 to 2022. This role is focused on managing and upgrading SQL Server environments hosted on on-premises virtual machines (VMs). The ideal candidate will have deep experience with high availability configurations, clustering, and disaster recovery in a virtualized infrastructure.
Key Responsibilities
Lead the upgrade of SQL Server 2017 to 2022 in a complex, on-prem VM-based environment
Maintain and troubleshoot Always On Availability Groups and Windows Server Failover Clustering (WSFC)
Collaborate with infrastructure teams to manage VM configurations, storage, and networking
Support both production and disaster recovery (DR) environments
Perform performance tuning, capacity planning, and backup/restore operations
Create and maintain detailed documentation and procedures
Provide on-call support as needed
Provide direction as needed for other DBA contractors on work required to be performed
Provide knowledge transfer to internal teams
Required Qualifications
7+ years of SQL Server DBA experience in enterprise environments
Proven experience upgrading SQL Server 2017 to 2022 on virtualized infrastructure
Expertise in clustering, high availability, and DR strategies using VMs
Strong understanding of Hyper-V or VMware environments
Proficiency in T-SQL and PowerShell scripting
Experience managing SQL Server on Windows Server in an on-premises data center
Excellent problem-solving and communication skills
Experience with SQL Server components such as SSRS, SSIS, and Analysis Services
Preferred Qualifications
Microsoft Certified: Azure Database Administrator Associate or equivalent
Familiarity with VM backup and snapshot strategies
Experience with monitoring tools like Redgate®, SolarWinds®, or Sentry One®
Knowledge of hybrid DR strategies involving off-site or co-located data centers
Knowledge of current Microsoft SQL Server licensing
Experience in using and configuring 3rd party tools such as Redgate® monitoring tools
Understanding of Active Directory configuration requirements, including:
Cluster Name Object (CNO) requirements for pre staged SQL Computer Objects
Delegation of rights to service accounts for dynamic object creation within specific OUs
Understanding of DNS configuration requirements to support dynamic updates for SQL Server listeners and CNOs in high availability scenarios
Note: While the contractor will not directly manage AD or DNS, they will work closely with the Server Support team to facilitate necessary changes and ensure proper configuration.
Call Ext 100for more details. Please provide Requirement id: while calling.
EOE Protected Veterans/Disability

Our client, a rapidly growing technology company, is looking for a Senior Customer Support Specialist with a strong technical aptitude to join their team in Nashville, Tennessee, US . This hybrid role involves providing exceptional technical support and troubleshooting assistance to customers experiencing issues with our client's software products. You will be a primary point of contact for escalated customer inquiries, requiring in-depth product knowledge, excellent problem-solving skills, and the ability to communicate complex technical information clearly and concisely. The ideal candidate is patient, empathetic, and dedicated to ensuring customer satisfaction while working collaboratively with development and QA teams to identify and resolve software bugs and enhance user experience. This position offers the chance to grow within a supportive and innovative environment.

Key Responsibilities:

• Provide advanced technical support and troubleshooting for complex customer issues related to our software products via phone, email, and chat.
• Diagnose, document, and resolve software defects and customer-reported problems, escalating issues to the engineering team when necessary.
• Act as a subject matter expert on our product suite, guiding customers and junior support staff through technical challenges.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Collaborate closely with product development and quality assurance teams to report bugs, provide feedback, and influence product improvements.
• Monitor support queues and ensure timely resolution of customer tickets, meeting defined service level agreements (SLAs).
• Educate customers on product features and best practices to enhance their experience and reduce support inquiries.
• Identify trends in customer issues and provide insights to the product and engineering teams for proactive problem-solving.
• Assist in training new customer support team members.
• Participate in team meetings, contributing to discussions on improving support processes and customer satisfaction.
• Handle customer escalations with professionalism and a commitment to finding satisfactory solutions.
• Contribute to a positive and collaborative team environment.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3-5 years of experience in technical customer support, preferably in a SaaS or software environment.
• Proven ability to troubleshoot and diagnose complex technical issues.
• Excellent understanding of software applications, operating systems, and basic networking concepts.
• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Proficiency with ticketing systems (e.g., Zendesk, Jira Service Desk) and CRM software.
• Customer-centric mindset with a high degree of patience and empathy.
• Ability to work effectively in a hybrid work environment, balancing remote and in-office responsibilities.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Experience with scripting languages or SQL is a plus.

This is an excellent opportunity for a skilled support professional to make a significant impact in a dynamic tech company based in Nashville.

Our client is looking for a highly skilled and empathetic Senior Customer Support Specialist to handle complex technical issues. This role involves providing exceptional assistance to customers, troubleshooting a wide range of product-related problems, and ensuring customer satisfaction. You will be the primary point of contact for escalated customer inquiries, requiring in-depth knowledge of our client's products and services. Responsibilities include diagnosing and resolving technical software and hardware issues, guiding customers through product functionalities, and documenting all interactions meticulously. You will also be expected to train and mentor junior support staff, contribute to the development of support knowledge bases, and collaborate with engineering teams to identify and resolve recurring issues. A key aspect of this role is to proactively identify trends in customer support requests and provide feedback to product development teams for continuous improvement. The ideal candidate possesses outstanding communication, active listening, and problem-solving skills. A strong technical aptitude and the ability to explain complex concepts in a clear and concise manner are essential. Experience with CRM software and ticketing systems is required. This position requires a dedicated professional who is passionate about customer advocacy and committed to delivering outstanding service. You will be an integral part of a team focused on maintaining high customer satisfaction ratings and building lasting customer relationships. The ability to remain calm and professional under pressure is crucial. This role is based in Sacramento, California, US and offers a hybrid work model.