243 Technical jobs in Bogota

Technical Support Representative

07175 Newark, New Jersey Cengage Group

Posted 2 days ago

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Job Description

Join Cengage Group and be part of a mission to empower learners worldwide!

At Cengage Group, we are dedicated to enhancing the educational experience for students globally. Our employees play a crucial role in this endeavor, helping learners find joy in discovering new knowledge. Together, we drive innovation that supports millions in achieving their dreams through education.

Why Work With Us?

  • A culture that prioritizes inclusion, engagement, and discovery.
  • Opportunities to voice your ideas and bring your authentic self to work.
  • Comprehensive benefits that support your well-being.

About the Role:

As a Technical Support Representative, your primary responsibility will be to assist customers utilizing Cengage's digital solutions in educational settings. This position is primarily work from home.

Your Responsibilities Will Include:

  • Providing live and non-live support for various digital solutions.
  • Using administrative tools for analyzing technical issues reported by customers.
  • Troubleshooting customer-reported issues regarding system requirements like operating systems, browsers, plug-ins, internet connectivity, etc.
  • Identifying issues that need software development intervention and forwarding them to the appropriate team.
  • Communicating customer feature requests effectively within the company.
  • Documenting customer interactions accurately using a ticketing system.
  • Delivering clear written and verbal instructions to customers and partners.

What We Offer:

  • Vacation accrual starting on day one, plus designated holidays throughout the year.
  • 401K plan with employer-matched contributions.
  • Healthcare benefits (medical, dental, and vision) effective from day one.
  • A remote work environment with necessary equipment provided by the company.

Preferred Qualifications:

  • High school diploma.
  • Ability to work independently and in teams.
  • Detail-oriented self-starter.
  • Familiarity with Microsoft operating systems and Office suite; knowledge of Apple operating systems is a plus.
  • Understanding of major browsers and mobile devices.
  • Analytical thinking and troubleshooting skills.
  • Proficiency in keyboarding.
  • A dedicated workspace with high-speed internet.

Competencies:

  • Punctuality and great attendance record.
  • Adaptability to change.
  • Ability to connect with customers on a personal level.
  • Critical thinking skills for problem-solving.

Cengage Group values a diverse workforce and is an equal opportunity employer. All job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other protected classifications. We are committed to providing reasonable accommodations to qualified individuals with disabilities during the application process.

Cengage Group has been committed to empowering learners for over a century, offering affordable digital products and services tailored for multiple educational markets, including higher education and workforce skills training. We utilize scalable technology to support learners seeking to enhance their lives through education.

Compensation:

The pay range for this position is $17.00 - $22.00 USD, depending on qualifications and experience.

Note: There has been an increase in recruitment scams impersonating Cengage Group. Be cautious of job offers that seem suspicious. Cengage Group conducts interviews through verified channels before extending any offers.

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Technical Support Representative

07098 Avenel, New Jersey Vantage Apparel

Posted 3 days ago

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Job Description

Vantage Apparel is the nation's top source for custom logo apparel, outfitting and decorating for some of the most well-known brands in the World. We are a top player in the collegiate, golf, resort, and licensed products markets, and have been the leading B2B innovator in the promotional apparel industry since 1977. In 2020, we were awarded our 24th PPAI Gold Pyramid Award for Supplier Decorating in the category of embroidery, our 12th ASI Distributor Choice Award for Decorated Apparel, and we also won Silver Pyramid Awards in the embroidery and video content categories. If you've been to a store that has employees wearing shirts with logos, there is a very good chance that the product or logo decoration was done by Vantage Apparel.

JOB SUMMARY

In this role, the candidate will provide maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the staff. She/He will be responsible for administration and internal support of the company's PCs, printers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades, and configurations.

The Technical Support Representative will:

  • Provide helpdesk support and resolve problems to the end user's satisfaction
  • Monitor and respond quickly and effectively to requests
  • Modify configurations, utilities, software default settings, etc. for the local workstation
  • Utilize and maintain the helpdesk tracking software
  • Document internal procedures
  • Install, test, and configure new workstations, peripheral equipment, and software
  • Maintain inventory of all equipment, software, and software licenses
  • Escalate unresolved issues to second level support
  • Manage PC setup and deployment for new employees using standard hardware, images, and software
  • Assign users and computers to proper groups in Active Directory
  • Perform timely workstation hardware and software upgrades as required
  • Manifest and prepare for recycling obsolete equipment
  • Proper disposal of data drives
  • Maintain switches and cabling
QUALIFICATIONS
  • Strong interest in computer science and some experience in IT Support
  • Proficient computer and technical skills (Microsoft Office Suite)
  • Strong problem solving and analytical skills
  • Ability to grasp new concepts
  • Good written & oral communication skills
  • Motivated self-starter
  • Knowledge and ability to follow basic safety procedures
Requirements
  • Ability to work within a team environment
  • Ability to lift up to 50 pounds
  • Ability to use stepladder up to 10 feet
  • Ability to work in dusty environment
  • Candidates must have authorization to work permanently in the US without the need for sponsorship.
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Technical Support Engineer - Chillers

11120 Long Island City, New York Trane Technologies

Posted 14 days ago

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Job Description

At Trane TechnologiesTM (   and through our businesses including Trane® (  and Thermo King® ( , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**What's in it for you:  **
Be a part of our mission!  As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. 
**Thrive at work and at home:  **
· Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!   
· Family building benefits include fertility coverage and adoption/surrogacy assistance.   
· 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.   
· Paid time off, including in support of volunteer and parental leave needs.   
· Educational and training opportunities through company programs along with tuition assistance and student debt support.   
· Learn more about our benefits here ( !  
**Where is the work:**
Virtual:  Alternative possible locations in Grand Rapids MI, Newberry SC, La Crosse WI, Pueblo CO, White Bear Lake MN, Clarksville TN, Lexington KY.
**Job Summary:**
**Job Summary:**
As a Chiller Technical Support Engineer, you will provide technical support for the startup, commissioning, operation, and service of Trane Chillers, primarily focused on, but not limited to, TCA mag-bearing and Thermafit modular equipment, but also including the balance of Trane's chiller portfolio, depending on background and experience. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators. As a Technical Product Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of various air-cooled and water-cooled commercial chillers. Ideally, specialists in this role have previous field service experience, giving them the knowledge required to remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and determine the best course of action. Additionally, the creation and maintenance of answers to FAQs and troubleshooting guides for common issues. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience.
**What you will do:   **
· Provide remote Technical Support and subject matter expertise for the Trane Chiller portfolio, primarily, but not limited to, the Trane Mag-bearing and Thermafit Modular Chiller portfolio
Support the startup and commissioning of Chillers in the Data Center market
· Knowledge management: create and maintain documented FAQs and troubleshooting guides to reduce problem resolution time and improve technician and support efficiency for repeat issues
· Perform chiller service report and chiller data analysis, organize output data, technical and other reports and records as required to support data driven decision making.
· Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives.
· Ensures quality standards of all support processes and functions required for execution of work and customer satisfaction.
· Participate in Quality Audits, Design review teams, and technology transfer.
· Identify field problem trends and provide detailed information to the Quality and Engineering functions
· Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications.
· Travel (up to 20%) to jobs to troubleshoot, train, provide field support and support new product development.
· Perform root cause analysis and defect resolution
· Author and/or review product literature and assist with training classes
· Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in that area
· Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process
**What you will bring:**
· Bachelor's Degree or at least 10 years work experience with commercial HVAC products and/or field service;
OR an equivalent combination of education and work experience on commercial HVAC equipment.
· Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles
**Key Competencies:**
· Experience with case and knowledge management tools for issue tracking and content creation
Previous experience with Mag-Bearing / Oil-Free compressor technology
Strong electrical troubleshooting of electric, and electro-mechanical devices, including strong low voltage (up to 600vac) starter and drive knowledge
· Formal Technical Training in Refrigeration and air conditioning preferred but not required.
· Strong customer facing experience.
· Chiller servicing and overhaul experience a plus.
· Ability to learn and utilize various Trane software programs related to technical service.
· Strong work ethic, great attitude, customer-focused, team-oriented and results-oriented.
· Proficiency in Microsoft Office applications required: Call Center experience a plus.
· The ability to multi-task and perform in pressure situations required.
· Must be able to work independently with minimal direction.
· Attitude, receptive to extensive involvement in a participative management atmosphere.
· Ability to function in a team environment and ability to work remote if required
**Compensation:   **
Base Pay Range: $100,000 - $140,000, depending on location and experience
Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
** Equal Employment Opportunity:   **
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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Technical Support Manager (Queens)

11354 Queens, New York Atlantic Partners Corporation

Posted 1 day ago

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Job Description

part time

The Manager of Technical Services is a critical role responsible for overseeing the development, implementation, and maintenance of the organization's desktop, compute and storage infrastructure. This position involves leading a team of technical professionals, ensuring compliance with IT policies and procedures, and driving the overall health and efficiency of the corporate IT environment.

Key Responsibilities:

  • Infrastructure Management:
  • Develop, implement, and maintain the organization's desktop and server infrastructure, ensuring alignment with IT policies and procedures.
  • Oversee the design and architecture of the corporate infrastructure.
  • Manage a team of desktop support engineers and server administrators, providing guidance, mentorship, and performance evaluations.
  • Cross-Functional Collaboration:
  • Work closely with other departments to ensure compatibility and integration of systems.
  • Identify and address potential technical challenges that may impact business operations.
  • Team Development:
  • Participate in the hiring and training of new staff.
  • Provide mentorship and coaching to junior team members.
  • Conduct annual performance reviews to assess employee performance and identify development opportunities.
  • IT Project Management:
  • Oversee and contribute to IT projects related to infrastructure upgrades, system implementations, and technology initiatives.
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TECHNICAL SUPPORT MANAGER (T & E)

10701 Yonkers, New York The City of Yonkers

Posted 3 days ago

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Job Description

TECHNICAL SUPPORT MANAGER (CONTINUOUS T & E EXAM)

Type:Full Time

SALARY YPL: $103,186 - 121,234

RESIDENCY REQUIREMENT WAIVED

DUTIES:

This position is responsible overseeing and directing the configuration, installation, implementation of network devices, PC's and other technology equipment. The work includes providing technical assistance in troubleshooting and equipment repair for devices on the network. An incumbent in this position is also responsible for researching and recommending improved hardware and software options and following the latest technological advances. While the ability to exercise independent judgement is required, general supervision is received from administrative personnel. Direct supervision is exercised over assigned personnel. Does related work as required.

TYPICAL WORK ACTIVITIES: (Illustrative Only)

  • Upgrade, repair and maintain core network infrastructure equipment, which includes switches,routers, and other related devices;
  • Install and repair physical network infrastructure cabling;
  • Purchase hardware, software, printers and all technology supply needs through various vendors while adhering to local government purchasing best practices; budget for IT and infrastructure needs; work with vendors to negotiate pricing and service contracts; supervise RFP bidding process for IT services;
  • Oversee maintenance, troubleshooting and repair of peripherals including laser printers, projectors, and other technology equipment;
  • Manage and maintain mobile devices including mobile app purchases, patches and updates;
  • Install, maintain, replace and troubleshoot VOIP-based phone systems and PA systems;
  • Provide hardware and software support to users;
  • Configure and maintain helpdesk software used to track work tickets;
  • Deploy upgrades and security patches through the helpdesk system;
  • Supervise IT staff members and provide constructive feedback and coaching; receive complaints and resolve issues;
  • Prepare activity and progress reports;
  • Assess feasibility for new or additional equipment and software;
  • Trains and supervises on-the-job training of IT staff.
MINIMUM QUALIFICATIONS:

Candidates must meet the requirements of one of the following groups on or before the date of the written test.

MINIMUM QUALIFICATIONS: EITHER

A) Graduation from a regionally accredited or New York State registered four year college or university with a Bachelor's Degree and two (2) years of experience in the installation, maintenance and technical support of computer software and hardware applications of which must have been in a supervisory capacity; or

B) Graduation from a regionally accredited or New York State registered two year college or university with an Associate's Degree and four (4) years of experience as described in (A), two (2) years of which must have been in a supervisory capacity; or

C) Graduation from high school or possession of a High School Equivalency Diploma and six (6) years of experience as described in (A) and (B), two (2) years of which must have been in a supervisory capacity; or

D) An equivalent combination of education/training and experience as defined by the limits of (A) through (C).

SUBJECT OF EXAMINATION:

The examination will consist of a rated evaluation of training and experience.

RATED EVALUATION OF TRAINING AND EXPERIENCE:

You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas:

  • Computer Programming
  • Help Desk
  • User Support
  • Microcomputer Repair
  • Network Administration
  • Data Communications
  • Telecommunications
  • Business / System Analysis
  • Website Development
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Technical Customer Support Agent

07054 Parsippany, New Jersey Automatic Data Processing

Posted 5 days ago

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Job Description

Technical Support Analyst II

ADP is hiring a Technical Support Analyst II. In this position, you will provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, Social Responsibility.

Responsibilities:

  • Provide technical support to clients regarding the resolution of product hardware, software, and operating system issues via phone or remote access for all supported applications or products.
  • Responds promptly and professionally.
  • Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
  • Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
  • Effectively troubleshoots, replicates, and develops workarounds for client issues.
  • Documents and communicates the results to the client and/or Corporate Development.
  • Maintains appropriate records of client contact through the CRM system.
  • Uses Knowledge Management database to locate solutions to issues.
  • Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
  • Provide on-site assistance on issues that could not be resolved via remote tools, i.e. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
  • Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, i.e. MS Access, Oracle, mySQL, MS SQL Server, etc.
  • Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
  • Assists in new product pilots and roll outs to other departments and clients.
  • Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
  • Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
  • Mentors and trains newly hired associates to ensure successful integration into the role.
  • Identifies training needs for the department and assists with training development programs. Provides feedback to management.
  • Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
  • Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
  • Remains proficient on networks, operating systems, hardware, software, databases, browsers, and related products.
  • Assists in developing internal documentation to support new features and procedures for product enhancements.
  • Performs other related duties as assigned.

Qualifications Required:

  • 1 - 3 Years ADP Client Services or equivalent outside experience.
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Technical Customer Support Agent

07054 Parsippany, New Jersey ADP

Posted 9 days ago

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Job Description

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values : Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

  • Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.

  • Responds promptly and professionally.

  • Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.

  • Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.

  • Effectively troubleshoots, replicates and develops workarounds for client issues.

  • Documents and communicates the results to the client and/or Corporate Development.

  • Maintains appropriate records of client contact through the CRM system.

  • Uses Knowledge Management database to locate solutions to issues.

  • Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.

  • Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.

  • Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.

  • Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.

  • Assists in new product pilots and roll outs to other departments and clients.

  • Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.

  • Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.

  • Mentors and trains newly hired associates to ensure successful integration into the role.

  • Identifies training needs for the department and assists with training development programs. Provides feedback to management.

  • Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.

  • Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.

  • Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.

  • Assists in developing internal documentation to support new features and procedures for product enhancements.

  • Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

  • 1 - 3 Years ADP Client Services or equivalent outside experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

  • Bachelor's Degree Preferred or Equivalent in Education - Experience

  • MCP Preferred or Equivalent experience

  • Microsoft office suite, client server, Operating Systems, TCP/IP

  • Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*

*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

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About the latest Technical Jobs in Bogota !

Technical Customer Support Agent

07054 Parsippany, New Jersey ADP

Posted 15 days ago

Job Viewed

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Job Description

**ADP is hiring a Technical Support Analyst II.** in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
**At ADP we are driven by your success.** We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.
We strive for every interaction to be driven by our **CORE** values **: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.**
**RESPONSIBILITIES:**
+ Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products.
+ Responds promptly and professionally.
+ Analyzes client issues to determine if resolution can be found on initial call or if second level support is required.
+ Supports and installs upgrades and assists in all technical problems (i.e. performance, security, etc.) for the ADP supported products.
+ Effectively troubleshoots, replicates and develops workarounds for client issues.
+ Documents and communicates the results to the client and/or Corporate Development.
+ Maintains appropriate records of client contact through the CRM system.
+ Uses Knowledge Management database to locate solutions to issues.
+ Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional.
+ Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products.
+ Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, mySQL, MS SQL Server, etc.
+ Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues.
+ Assists in new product pilots and roll outs to other departments and clients.
+ Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner.
+ Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues.
+ Mentors and trains newly hired associates to ensure successful integration into the role.
+ Identifies training needs for the department and assists with training development programs. Provides feedback to management.
+ Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner.
+ Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings.
+ Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products.
+ Assists in developing internal documentation to support new features and procedures for product enhancements.
+ Performs other related duties as assigned.
**QUALIFICATIONS REQUIRED:**
+ 1 - 3 Years ADP Client Services or equivalent outside experience
**PREFERRED QUALIFICATIONS:** Preference will be given to candidates who have the following:
+ Bachelor's Degree Preferred or Equivalent in Education - Experience
+ MCP Preferred or Equivalent experience
+ Microsoft office suite, client server, Operating Systems, TCP/IP
+ Troubleshooting and Analysis Technical Communication - written and verbal Problem Solving Organization and Time Management Probing
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $19.33 - USD $39.23 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
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Technical Recruiter

07390 Jersey City, New Jersey Inoltra

Posted 3 days ago

Job Viewed

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Job Description

Direct message the job poster from Inoltra

Head of Talent at Inoltra - Hiring experienced SAP recruiters in LDN & NJ

We're searching for an experienced IT/ Technical Recruiter to join our team in Jersey City.

Responsibilities:

  • Working in partnership with the sales team to deliver on their clients open job vacancies
  • Building relationships with candidates that work within the SAP industry across the Americas and Canada
  • Obtaining leads & working with the sales team to follow them up
  • Sourcing, managing and interviewing candidates
  • Developing your targeted market knowledge, building and maintaining a specialist network of high calibre SAP professionals
  • In person meetings and participating in industry events

Experience required:

The ideal candidate will have prior experience of working within a staffing agency sourcing candidates for an external client base. Your experience will preferably be within the IT/ Tech space , experience recruiting within the SAP space is beneficial but not necessary.

Inoltra is a global staffing solutions provider, with a specific focus on SAP and emerging IT technologies. With offices in New Jersey, London and Barcelona, we have 20 employees globally but have ambitious growth plans that you can play a part in.

What we offer:

We encourage a fun, productive, evolving but above all, honest working environment, along with the following benefits:

  • Competitive commission structure (currently one of the strongest in the staffing space)
  • Flexible working (hybrid - 2 days per week in our Jersey City office )
  • Structured career development plan, as a growing business you will get first access to leadership, owning new markets & even relocation
  • Healthcare including dental and vision plus generous 401k match
  • 20 days PTO plus public holidays (this increases with length of service)
  • Enhanced maternity and paternity leave
  • Hands on training from multiple million dollar billers
  • Annual company vacation incentive and bi-monthly Directors clubs for top performers

If the sound of this opportunity excites you, then please apply today!

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Sales, Business Development, and Consulting
  • Industries Staffing and Recruiting

Referrals increase your chances of interviewing at Inoltra by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

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Technical Specialist

07094 Secaucus, New Jersey PersonalRX

Posted 5 days ago

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Job Description

Technical Specialist

PersonalRX is a fast-growing mail-order pharmacy that's changing the way patients experience pharmacy care. Our unique "Patient Concierge" model puts patients first, ensuring personalized service and streamlined medication delivery no standing in lines, no waiting on hold.

We are seeking a detail-oriented, tech savvy and motivated Technical Specialist to join our East Rutherford, NJ team. This role supports the pharmacy's operational infrastructure by maintaining and optimizing pharmacy related hardware (e.g., PCs and printers), resolving technical issues, and ensuring smooth integration between technology platforms and pharmacy workflows. The ideal candidate will serve as a bridge between pharmacy operations, IT, and patient care teams.

Responsibilities:
  • Set up personnel computers for new staff
  • Set up new user accounts in our system
  • Work with phone vendor to set up new accounts
  • Troubleshoot and resolve technical issues affecting end users
  • Work with external IT vendor to assist with maintaining our network
  • Assign/manage all company phone numbers
  • Partner with phone vendor to maintain/update company interactive voice response unit (IVRU)
  • Manage corporate and pharmacy printers to ensure they are performing properly
  • Assist Pharmacist in Charge with maintaining pharmacy licensure and payor contracts
  • Monitor and manage physical inventory as well as master spreadsheet (Google Suite)
  • Complete various office administrative tasks for the executive team
Required Experience:
  • 2+ years of experience in a corporate IT environment; setting up PC's and managing internal computer networks/printer queues
  • Excellent problem-solving, communication, and organizational skills
  • Highly motivated to advance within the company
  • Ability to work independently and collaboratively across departments
Education:

Associate or bachelor's degree

Work Location:

On-site, in-office 5x a week in our East Rutherford, NJ mail order pharmacy

Why Join Us?
  • Be part of a growing, tech-driven pharmacy serving patients nationwide
  • Opportunity to contribute to the optimization of systems that improve healthcare delivery
  • Supportive team environment with room for growth and professional development
  • Competitive annual salary: $55,000-$60,000 (based on experience)
  • Performance-based annual reviews
  • Stock options for high performers
  • Health benefits (medical)
  • Paid Time Off + Holiday Pay
  • Growth potential & promotional opportunities
  • Work in a non-retail, supportive environment focused on efficiency and care

We've recently raised significant capital and are investing in new technology and expanding our team. If you're a motivated pharmacy technician who thrives in a fast-paced, innovative environment we want to hear from you!

PersonalRX is proud to be an Equal Opportunity Employer. We welcome applicants of all backgrounds, including race, gender identity, sexual orientation, religion, veteran status, disability status, and more.

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