Intern, Technical Support
45066 Spring Valley, Ohio
General Dynamics - Ordnance and Tactical Systems (AR,ME,NE,OH,VT)
Posted 5 days ago
Job Viewed
Job Description
Intern, Technical Support
Job Locations
US-OH-Springboro
Requisition ID
2025-34542
Position Type
Part-Time
Position Classification
On-Site
Job Function
Interim Assignment
Company Overview
General Dynamics Ordnance and Tactical Systems (OTS) is a global leader in the design, engineering and production of munitions, energetics, weapons, armaments, and missile subsystems around the world. OTS empowers the U.S. military and its allies with an extensive range of overarching product segments applied across all levels of strategic and tactical operations, providing a cutting-edge advantage to our warfighters.
Our Ethos of Honesty, Trust, Transparency, and Alignment, are the guiding principles that form the foundation of everything we do. Integrity is paramount, innovation fuels our passion, customer satisfaction is at the core of our mission, and collaboration is key to our success - fostering a culture of teamwork and mutual respect among employees, partners, and stakeholders.
Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package that goes above and beyond with compensation; healthcare, wellness, retirement, and work/life benefits that include career development and recognition programs.
If who we are and what we do resonates with you, we invite you to join our high-performance team!
Job Summary
Any intern or co-op working at a GD-OTS location.
Essential Functions
- Provides support to technical employees working in an organizational function related to the Intern's area of study.
- Assists with technical tasks and project support.
- Supports equipment set up and monitors tests and experiments.
- Observes results, collects data, and compiles summaries and reports.
- Learns technical processes and procedures.
- Job shadows other more experienced professionals and or support staff.
- May also support the documentation & updates of procedures or work instructions.
- Handles basic issues and problems
- Required education and experience: Must be currently enrolled in related Technical courses or be within 6 months of graduation; No prior experience needed
- Knowledge, skills & abilities: Ability to work as part of a team. Oral and written communication skills. Attentiveness. Ability to understand and follow directions.
- Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
- Requires regular movement throughout GD-OTS facilities.
- May need to stand for long periods of time.
- Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
- This position is Safety-Sensitive.
Travel Requirements
No or very little travel likely.
___
The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added or this job description may be amended at any time. This job description does not alter an employee's at-will employment status or create an employment agreement or contract, implied or otherwise.
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0
Technical Support Analyst
45444 Dayton, Ohio
STRATACACHE GROUP
Posted 24 days ago
Job Viewed
Job Description
Job Details
Job Location
Needmore - Dayton, OH
Position Type
Full Time
Education Level
High School
Job Category
Information Technology
Description
STRATACACHE provides scalable customer experiences, empowering retailers to learn deeply about their customers shopping preferences and behaviors, allowing for personalized shopper interaction. Our solutions deliver consumer activation at the point-of-decision, generating new sales opportunities and enhanced retail profitability. With 3 million+ software activations globally, we power the biggest digital networks for the worlds largest brands. Across the STRATACACHE family of complementary digital media/ad tech solution companies, we have the technology, expertise and track record to bring retail innovation that delivers results.
The Technical Support Analyst will serve as a technical resource for STRATACACHE products and will provide customer support, product testing and other essential job functions in a call center environment.
Principal Accountabilities:
EMPLOYMENT CONDITIONS: As a condition of employment, all successful candidates are required to consent and successfully pass mandatory drug and background screening prior to first day of employment.
STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable national, federal, state or local law.
While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.
No vendor/agency solicitation please.
Job Location
Needmore - Dayton, OH
Position Type
Full Time
Education Level
High School
Job Category
Information Technology
Description
STRATACACHE provides scalable customer experiences, empowering retailers to learn deeply about their customers shopping preferences and behaviors, allowing for personalized shopper interaction. Our solutions deliver consumer activation at the point-of-decision, generating new sales opportunities and enhanced retail profitability. With 3 million+ software activations globally, we power the biggest digital networks for the worlds largest brands. Across the STRATACACHE family of complementary digital media/ad tech solution companies, we have the technology, expertise and track record to bring retail innovation that delivers results.
The Technical Support Analyst will serve as a technical resource for STRATACACHE products and will provide customer support, product testing and other essential job functions in a call center environment.
Principal Accountabilities:
- Provide technical support via phone and email for STRATACACHE hardware/software products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow through to resolution or escalate if no resolution can be found.
- Document all technical inquires and customer reported problems in the customer tracking database including the nature of the inquiry, and the resolution recommended.
- Analyze problems and develop solutions to meet customer needs.
- Additional job duties as assigned.
- High School Diploma required; Bachelors Degree in Computer Science, Computer Engineering or similar discipline preferred.
- 1 year of relevant technical support experience required.
- Ability to effectively interact and maintain professionalism with customers at all levels via phone and email.
- Ability to handle problems of a diverse scope where analysis of data requires evaluation of identifiable factors.
- Knowledge of IP based networks and technologies.
- Knowledge of Linux and Windows operating systems, file system structure and troubleshooting techniques.
- Must be able to work autonomously as well as with a team
EMPLOYMENT CONDITIONS: As a condition of employment, all successful candidates are required to consent and successfully pass mandatory drug and background screening prior to first day of employment.
STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable national, federal, state or local law.
While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.
No vendor/agency solicitation please.
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1
Administrative & Technical Support Assistant
45444 Dayton, Ohio
Celestar
Posted 10 days ago
Job Viewed
Job Description
The Celestar Corporation is seeking an Administrative Assistant who will be seated in Dayton, OH . Please review the position description below. If interested and qualified, we welcome you to apply for this challenging opportunity.
CLEARANCE/ACCESS: Active Secret Level Clearance; Clearance must appear in DISS, and be within scope.
RESPONSIBILITIES
- Records and file management
- Employee in- and out-processing
- Assist in managing DOD, DSS, and local office policies and programs.
- Support the field office chief in scheduling.
- Correspondence drafting and routing
- Travel planning (Defense Travel System (DTS))
- Conference room coordination
- Office equipment and supply inventory maintenance
- Government timecard program (DAI) management
- Receipt and routing of office mail/correspondence.
- Management of the task management (CATMS) system
- Assist in the execution of the office training program.
- Responsible for inputting and managing databases as directed.
- High School Graduate with two (2) years of administrative experience
- Active Secret Level Clearance
- Proficiency in Microsoft applications, particularly Word, Excel, and Outlook
- Familiarity with the Defense Travel System and timekeeping management programs is a plus
IMPORTANT NOTE: This is a Best Athlete Selection Process! With this in mind, please ensure that the required and/or desired experience is reflected on your resume to receive fair and competitive consideration.
Come on board with a company that values its Employees!
Celestar, a Veteran-Owned Company, is Very Competitive with Salaries and Benefits. As an example, we offer Company Paid Benefits that include Employee and Family Dental Insurance, Employee Health Insurance. We also offer a 401k retirement company match, paid Holidays, and Personal Time Off.
Celestar is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, protected veteran status, disability status, gender identity or national origin.
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2
Technical Support Analyst - 3rd shift
45444 Dayton, Ohio
STRATACACHE GROUP
Posted 4 days ago
Job Viewed
Job Description
Job Details
Job Location
Needmore - Dayton, OH
Position Type
Full Time
Education Level
High School
Job Category
Information Technology
Description
STRATACACHE provides scalable customer experiences, empowering retailers to learn deeply about their customers shopping preferences and behaviors, allowing for personalized shopper interaction. Our solutions deliver consumer activation at the point-of-decision, generating new sales opportunities and enhanced retail profitability. With 3 million+ software activations globally, we power the biggest digital networks for the worlds largest brands. Across the STRATACACHE family of complementary digital media/ad tech solution companies, we have the technology, expertise and track record to bring retail innovation that delivers results.
The Technical Support Analyst, 3rd shift, will serve as a technical resource for STRATACACHE products and will provide customer support, product testing and other essential job functions in a call center environment.
Principal Accountabilities:
EMPLOYMENT CONDITIONS: As a condition of employment, all successful candidates are required to consent and successfully pass mandatory drug and background screening prior to first day of employment.
STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable national, federal, state or local law.
While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.
No vendor/agency solicitation please.
Job Location
Needmore - Dayton, OH
Position Type
Full Time
Education Level
High School
Job Category
Information Technology
Description
STRATACACHE provides scalable customer experiences, empowering retailers to learn deeply about their customers shopping preferences and behaviors, allowing for personalized shopper interaction. Our solutions deliver consumer activation at the point-of-decision, generating new sales opportunities and enhanced retail profitability. With 3 million+ software activations globally, we power the biggest digital networks for the worlds largest brands. Across the STRATACACHE family of complementary digital media/ad tech solution companies, we have the technology, expertise and track record to bring retail innovation that delivers results.
The Technical Support Analyst, 3rd shift, will serve as a technical resource for STRATACACHE products and will provide customer support, product testing and other essential job functions in a call center environment.
Principal Accountabilities:
- Provide technical support via phone and email for STRATACACHE hardware/software products: answer technical inquiries, diagnose reported problems or configuration issues, recommend possible solutions, follow through to resolution or escalate if no resolution can be found.
- Document all technical inquires and customer reported problems in the customer tracking database including the nature of the inquiry, and the resolution recommended.
- Analyze problems and develop solutions to meet customer needs.
- Additional job duties as assigned.
- High School Diploma required; Bachelors Degree in Computer Science, Computer Engineering or similar discipline preferred.
- 1 year of relevant technical support experience required.
- Ability to effectively interact and maintain professionalism with customers at all levels via phone and email.
- Ability to handle problems of a diverse scope where analysis of data requires evaluation of identifiable factors.
- Knowledge of IP based networks and technologies.
- Knowledge of Linux and Windows operating systems, file system structure and troubleshooting techniques.
- Must be able to work autonomously as well as with a team
EMPLOYMENT CONDITIONS: As a condition of employment, all successful candidates are required to consent and successfully pass mandatory drug and background screening prior to first day of employment.
STRATACACHE and its family of companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable national, federal, state or local law.
While we are excited and appreciate you interest in our opportunities, please keep in mind that we are not able to contact all applicants that have applied.
No vendor/agency solicitation please.
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3
TECHNICAL SUPPORT SPECIALIST - US Residence based position
45410 Dayton, Ohio
Bayer
Posted 4 days ago
Job Viewed
Job Description
At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Hope | United States : Kansas : Overland Park | United States : Kansas : Plains | United States : Kansas : Residence Based | United States : Kansas : Shawnee Mission | United States : Kansas : Stilwell | United States : Kansas : Topeka | United States : Kansas : Ulysses | United States : Kansas : WICHITA E | United States : Kansas : Wichita | United States : Kentucky : ASHLAND | United States : Kentucky : ELIZABETHTOWN | United States : Kentucky : LEXINGTON E | United States : Kentucky : Lexington | United States : Kentucky : Louisville | United States : Kentucky : Owensboro | United States : Kentucky : Residence Based | United States : Kentucky : Richmond | United States : Kentucky : SOMERSET | United States : Louisiana : ALEXANDRIA | United States : Louisiana : Baton Rouge | United States : Louisiana : LAKE CHARLES | United States : Louisiana : Lafayette | United States : Louisiana : Luling | United States : Louisiana : MONROE | United States : Louisiana : Marrero | United States : 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Division: Pharmaceuticals
Reference Code: 851858
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TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
Reference Code: 851858
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TECHNICAL SUPPORT SPECIALIST - US Residence based position
45373 Troy, Ohio
Bayer
Posted 4 days ago
Job Viewed
Job Description
At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
Reference Code: 851858
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TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
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Division: Pharmaceuticals
Reference Code: 851858
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5
Technical Lead
43026 Beavercreek, Ohio
Manifest Solutions
Posted 22 days ago
Job Viewed
Job Description
Manifest Solutions is currently seeking a Technical Lead for a position in Dublin, OH.
- Provide technical leadership for a growing team of 8+ engineers across backend services and cloud platforms
- Contribute to architecture, design patterns, and development strategy for scalable, resilient cloud-native applications
- Write and review code (30% of your time) primarily in Java and Python
- Architect and implement data and event-driven solutions using GCP services (BigQuery, Composer, GKE, Cloud Functions)
- Collaborate with product managers and delivery leaders to align technical execution with business goals
- Ensure best practices in CI/CD, testing, and cloud security
- Lead design reviews, conduct mentoring sessions, and drive technical excellence across the team
- Participate in problem-solving, root cause analysis, and system performance improvement
Required Skills & Experience:
- 10+ years of professional experience in software development
- Strong hands-on experience with Java (primary), Python , and cloud-based microservice architectures
- Proven experience with Google Cloud Platform , especially: GKE (Google Kubernetes Engine), Cloud Functions, Composer (Airflow), BigQuery
- Experience in technical leadership, team mentorship, and cross-functional collaboration
- Ability to balance strategic design with tactical coding tasks
- Excellent communication and leadership skills in hybrid team settings
Bonus Experience:
- Healthcare data systems or regulated environments
- DevOps or SRE collaboration experience
- Background in ETL or big data pipelines
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6
Technical Writer
45377 Vandalia, Ohio
Adare Pharmaceuticals
Posted 7 days ago
Job Viewed
Job Description
Are you ready to join a growing, global drug development and manufacturing organization that puts people first? Come to Adare! We work closely with our pharmaceutical industry partners during all phases of drug development with a mission of improving the lives of patients and medicines essential to people all over the world. Each role and every department within Adare offer you a unique, customized experience with a chance to make a real impact and is critical to our success. With the help of people like you dedicated to our mission, Adare is transforming lives by transforming drug delivery!
Join our mission at Adare !
What can Adare offer you?
- Medical/dental/vision/life – low employee premiums
- 401k with a highly competitive match
- Generous PTO, including floating holidays
- Career growth and internal opportunities
- Tuition reimbursement
- Relocation assistance
- Performance-based bonus
- Employee Recognition Programs
We are seeking to hire a Technical Writer to join our Technical Services Team …
If any of the below describes you, we would love to meet you!
JOB SUMMARY
The Technical Writer reports to the Director of Technical Services and Validation. The essential job function is to assume responsibility for all documentation and procedural activities associated with commercial production and technical transfers, as well as support documentation needs of the R&D scientists. It includes monitoring of existing documents (including, but not limited to: Batch Records, SOPs, OIMs), identifying opportunities for improvement, and implementing both process and/or procedural improvements to further the efforts in the Manufacturing group to continuously improve. It also includes project execution within the department, such as product transfers or changes, in addition to other daily functions needed or requested by the Director of Validation and Technical Services.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provide documentation services to the Technical Services department including writing, revising, formatting, processing, filing, and maintaining documents, including electronic files. These documents include, but are not limited to batch production records, SOPs, protocols, and reports.
- Be able to draft incident reports, investigation reports, or other quality event (QE) reports.
- Support Quality Systems for the Technical Services Department, including CAPA, Change Control, QE tracking/trending.
- Work with technical experts to identify and document appropriate Corrective Action, Preventative Action (CAPA) as needed. Responsible for completion of appropriate CAPA documentation.
- Act as Electronic Quality Documentation Management System Subject Matter Expert (SME) for the department, assisting and training others as needed.
- Responsible for the SOP biennial review process for Technical Services, including SOP revisions within the established timelines, as needed.
- Preparation of the Validation Section for Periodic Quality Reviews (PQRs), including data collection, document preparation, and identification of applicable CAPAs as necessary.
- Support the process for the generation of scientific papers and technical documentation to promote Adare Technologies and support marketing initiatives
- Support the Technical Services and, as appropriate, the Research & Development depts. by drafting Papers, Posters, Whitepapers, Presentations, Webinars, etc.
- Support all Continuous Improvement efforts within the department.
- Support and promote Safety and cGMP programs, ensuring strict conformance to all current FDA and cGMP guidelines.
- Follow and observe all regulatory requirements (GMP’s, ISO, FDA, internal policies) applicable to area of responsibility.
- Uphold Company policies, including the Professional Conduct Policy and Prohibition Against Harassment Policy, and the Business Ethics and Conduct Cod e.
- Perform other tasks as required.
REQUIRED SKILLS AND QUALIFICATIONS
- High School diploma or equivalency with three to five years of experience technical writing and/or procedure development, preferably in FDA regulated environment OR Bachelor’s degree with two to three years of experience technical writing and/or procedure development, preferably in FDA regulated environment.
- Proficient with Microsoft Office (Excel, Word, PowerPoint).
- Capable of organizing data from multiple sources, extracting key information and writing reports and summaries
- Demonstrated ability to write logically and consistently
- Strong decision making and problem-solving skills
- Excellent interpersonal written and oral communication skills
- Ability to thrive in a dynamic and fast-paced environment.
- Able to prioritize duties and manage multiple projects from start to finish with minimal supervision.
- Must possess the ability to take initiative to complete assignments and job responsibilities with minimal supervision.
- Exceptional attention to detail and excellent organizational skills.
Adare Pharma is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital & veteran status.
PRINCIPALS ONLY
NO AGENCIES OR THIRD PARTIES
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7
Technical Sales Representative
45444 Dayton, Ohio
Veolia North America
Posted 12 days ago
Job Viewed
Job Description
Company Description
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Job Description
Position Purpose:
This is a remote position.
The position's purpose is to win new, large, strategic customer accounts for ESS.
Primary Duties /Responsibilities:
-
Develop a plan for winning customers identified as priorities by the Strategy & Growth Manager as it aligns with the overall VNA & Corporate Strategies.
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Identify additional leads and opportunities.
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Effectively manage the entire sales cycle from prospecting to creative customer solutions to client onboarding using consultative-selling techniques.
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Prepare strategic presentations and collateral for prospects (with help from Corporate/Marketing and Sales Operations).
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Record prospect evolution and entire sales cycle in Salesforce for owned prospects and won accounts.
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Engage with prospects to move the sales process along with exploratory meetings, quotes & proposals, to the point of execution of contract.
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Work with Account Manager and Technical Customer Advisor upon close of sale to start developing transition plans and build relationships.
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Create an initial account plan and manage handover to account management
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Other responsibilities at the direction of the Strategy & Growth Manager.
Qualifications
Education / Experience / Background:
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Several years experience in the hazardous waste industry within Veolia, a customer or competitor or similar business
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A background and track record of growth in sales/account management
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Technical knowledge/ experience of waste transport, disposal and recycling
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Preferred degree or equivalent experience in science, mathematics, or business
Knowledge / Skills / Abilities:
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Results focused. "Hunter" mindset is always looking for the next opportunity.
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Able to work autonomously, very determined, and able to remain motivated )
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Strong customer relationship/ management skills
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Focus on meeting customers needs, but with ability to propose standard ESS solutions
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Comfortable with a role on the road, but able to maintain connectivity to branch/ satellite
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Ability to communicate clearly with others
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Highly organized and structured - able to follow a standard process
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Strong verbal and written communication skills required
Required Certification / Licenses / Training:
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Veolia training as required.
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High School Diploma
Additional Information
Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
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8
Technical Lead, EDI
45444 Dayton, Ohio
CareSource
Posted 4 days ago
Job Viewed
Job Description
Job Summary:
This position supports TRICARE Prime® Demo by CareSource Military & Veterans, which aims to enhance healthcare access and prioritize the unique needs of the military community. We encourage military affiliated individuals, veterans, military spouses, and those with prior TRICARE experience to apply.
The Technical Lead, EDI is responsible for owning technical delivery and technical management for a defined domain or platform. The role will work closely with cross-functional teams, including product managers, designers, and quality assurance, to ensure the successful delivery of solutions within the defined scope, timeline, and quality standards.
Essential Functions:
• Work with the EDI Manager to develop high-level implementation plans for the delivery of new technology; validate business proposition of this technology; evaluate currently deployed services and develop plan to optimize delivery
• Improve platform resiliency across all aspects of EDI, real time and batch transactions
• Prioritize team activities based upon IT leadership priorities and bandwidth
• Represent IT in project/business meetings and engagements
• Improve solution functionality and efficiency with added business value
• Collaborate closely with other business areas to optimize the use of systems and applications
• Apply creative thinking in problem solving and identifying opportunities for improvement
• Provide subject matter expertise for technical guidance, training and direction
• Provide direction, lead and review of work products and daily tasks for quality
• Design, architect, and oversee the development of complex software systems, ensuring scalability, reliability, and maintainability
• Drive the full development lifecycle, from requirements gathering and design to implementation, testing, and deployment
• Establish and enforce coding standards, best practices, and development methodologies within the team
• Conduct regular code reviews to ensure code quality, performance, and adherence to architectural principles
• Identify technical risks and propose effective mitigation strategies to ensure project success
• Accountable for EDI Service Level Agreements (SLAs) across all HIPAA transactions
• Collaborate with product managers to prioritize and schedule project deliverables based on business objectives and resource availability
• Provide accurate and timely progress updates to project stakeholders, highlighting achievements, challenges, and proposed solutions
• Stay up to date with the latest industry trends, technologies, and frameworks, and evaluate their potential application in the organization
• Perform any other job duties as requested
Education and Experience:
• Bachelor's degree in Business, Computer Science or related field or equivalent work experience is required
• Five (5) years or more active experience within software development (Edifecs, Integration, Database, Portal preferred) required
• Five (5) years of experience working in a medium or large operating environment supporting 1,000,000+ transactions per month
• Five (5) years of programming and analysis experience
• Experience with Agile methodologies is required
• Experience with Edifecs (Smart Trading, Enrollment Manager, Encounters) preferred
• Experience translating business requirements into technical specifications
• Three (3) years of experience within Technology/Architecture leadership is preferred
• Project planning and project management experience is preferred
• Experience with Product Management environment and Cloud technologies is preferred
• Strong understanding of all EDI transactions in the healthcare domain (834, 837, 270/271, 276/277, 835, 820, 275, 278)
• Expert level skills in technical architecture, project management, and team collaboration
• Strong analytical, evaluative and problem solving abilities
• Knowledge of the healthcare and managed care philosophy is preferred
• Critical listening and thinking skills
• Strong learning competency and ability to teach others
• Solid project planning and management abilities
• Technical teaching, programming, analysis and specification skills
• Network protocols and security standards (may require)
• Application development tools methodologies (e.g. Agile) and Architecture skills
• Strong knowledge of best practices relative to application development or infrastructure standards
• Excellent written and oral communication skills
• Effective organization and prioritization skills
Licensure and Certification:
• Cloud certification a plus
Working Conditions:
• General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$92,300.00 - $161,600.00
CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
#LI-GM1
This position supports TRICARE Prime® Demo by CareSource Military & Veterans, which aims to enhance healthcare access and prioritize the unique needs of the military community. We encourage military affiliated individuals, veterans, military spouses, and those with prior TRICARE experience to apply.
The Technical Lead, EDI is responsible for owning technical delivery and technical management for a defined domain or platform. The role will work closely with cross-functional teams, including product managers, designers, and quality assurance, to ensure the successful delivery of solutions within the defined scope, timeline, and quality standards.
Essential Functions:
• Work with the EDI Manager to develop high-level implementation plans for the delivery of new technology; validate business proposition of this technology; evaluate currently deployed services and develop plan to optimize delivery
• Improve platform resiliency across all aspects of EDI, real time and batch transactions
• Prioritize team activities based upon IT leadership priorities and bandwidth
• Represent IT in project/business meetings and engagements
• Improve solution functionality and efficiency with added business value
• Collaborate closely with other business areas to optimize the use of systems and applications
• Apply creative thinking in problem solving and identifying opportunities for improvement
• Provide subject matter expertise for technical guidance, training and direction
• Provide direction, lead and review of work products and daily tasks for quality
• Design, architect, and oversee the development of complex software systems, ensuring scalability, reliability, and maintainability
• Drive the full development lifecycle, from requirements gathering and design to implementation, testing, and deployment
• Establish and enforce coding standards, best practices, and development methodologies within the team
• Conduct regular code reviews to ensure code quality, performance, and adherence to architectural principles
• Identify technical risks and propose effective mitigation strategies to ensure project success
• Accountable for EDI Service Level Agreements (SLAs) across all HIPAA transactions
• Collaborate with product managers to prioritize and schedule project deliverables based on business objectives and resource availability
• Provide accurate and timely progress updates to project stakeholders, highlighting achievements, challenges, and proposed solutions
• Stay up to date with the latest industry trends, technologies, and frameworks, and evaluate their potential application in the organization
• Perform any other job duties as requested
Education and Experience:
• Bachelor's degree in Business, Computer Science or related field or equivalent work experience is required
• Five (5) years or more active experience within software development (Edifecs, Integration, Database, Portal preferred) required
• Five (5) years of experience working in a medium or large operating environment supporting 1,000,000+ transactions per month
• Five (5) years of programming and analysis experience
• Experience with Agile methodologies is required
• Experience with Edifecs (Smart Trading, Enrollment Manager, Encounters) preferred
• Experience translating business requirements into technical specifications
• Three (3) years of experience within Technology/Architecture leadership is preferred
• Project planning and project management experience is preferred
• Experience with Product Management environment and Cloud technologies is preferred
- Military affiliation or TRICARE experience is preferred
• Strong understanding of all EDI transactions in the healthcare domain (834, 837, 270/271, 276/277, 835, 820, 275, 278)
• Expert level skills in technical architecture, project management, and team collaboration
• Strong analytical, evaluative and problem solving abilities
• Knowledge of the healthcare and managed care philosophy is preferred
• Critical listening and thinking skills
• Strong learning competency and ability to teach others
• Solid project planning and management abilities
• Technical teaching, programming, analysis and specification skills
• Network protocols and security standards (may require)
• Application development tools methodologies (e.g. Agile) and Architecture skills
• Strong knowledge of best practices relative to application development or infrastructure standards
• Excellent written and oral communication skills
• Effective organization and prioritization skills
Licensure and Certification:
• Cloud certification a plus
Working Conditions:
• General office environment; may be required to sit or stand for extended periods of time
Compensation Range:
$92,300.00 - $161,600.00
CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
- Create an Inclusive Environment
- Cultivate Partnerships
- Develop Self and Others
- Drive Execution
- Influence Others
- Pursue Personal Excellence
- Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.
#LI-GM1
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