TECHNICAL SUPPORT SPECIALIST - US Residence based position
Posted 4 days ago
Job Viewed
Job Description
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
Location: United States : Alabama : ANNISTON | United States : Alabama : Birmingham | United States : Alabama : Centre | United States : Alabama : DOTHAN | United States : Alabama : Huntsville | United States : Alabama : Loxley | United States : Alabama : Mobile | United States : Alabama : Montgomery | United States : Alabama : NORTHEAST | United States : Alabama : Piedmont | United States : Alabama : Residence Based | United States : Alabama : TUSCALOOSA | United States : Alaska : Anchorage | United States : Alaska : Residence Based | United States : Arizona : Casa Grande | United States : Arizona : Chandler | United States : Arizona : Eloy | United States : Arizona : Flagstaff | United States : Arizona : Glendale | United States : Arizona : Maricopa | United States : Arizona : Mesa | United States : Arizona : PHOENIX W | United States : Arizona : Peoria | United States : Arizona : Phoenix | United States : Arizona : Residence Based | United States : Arizona : Tucson | United States : Arizona : Yuma | United States : Arkansas : Bentonville | United States : Arkansas : CONWAY | United States : Arkansas : DeWitt | United States : Arkansas : HOT SPRINGS | United States : Arkansas : Harrisburg | United States : Arkansas : Jonesboro | United States : Arkansas : Little Rock | United States : Arkansas : Marion | United States : Arkansas : North Little Rock | United States : Arkansas : Residence Based | United States : Arkansas : Rogers | United States : Arkansas : Stuttgart | United States : California : Acampo | United States : California : Anaheim | United States : California : Arroyo Grande | United States : California : Bakersfield | United States : California : Bell Gardens | United States : California : Berkeley | United States : California : Beverly Hills | United States : California : Burbank | United States : California : CORONA | United States : California : Canoga Park | United States : California : Coalinga | United States : California : Colusa | United States : California : Corona | United States : California : Davis | United States : California : El Centro | United States : California : Emeryville | United States : California : Escondido | United States : California : Esparto | United States : California : Fremont | United States : California : Fresno | United States : California : Hemet | United States : California : Huntington Beach | United States : California : Huron | United States : California : Indio | United States : California : Irvine | United States : California : Lancaster | United States : California : Long Beach | United States : California : Los Angeles | United States : California : Manteca | United States : California : Martinez | United States : California : Mcfarland | United States : California : Milpitas | United States : California : Modesto | United States : California : Mountain View | United States : California : North Hollywood | United States : California : Oakland | United States : California : Ontario | United States : California : Oxnard | United States : California : Palm Springs | United States : California : Pasadena | United States : California : Pomona | United States : California : Redding | United States : California : Redlands | United States : California : Residence Based | United States : California : Richmond | United States : California : Riverside | United States : California : Roseville | United States : California : SAN JOSE S | United States : California : SANTA BARBARA | United States : California : Sacramento | United States : California : Salinas | United States : California : San Bernardino | United States : California : San Diego | United States : California : San Francisco | United States : California : San Jose | United States : California : San Juan Bautista | United States : California : San Ramon | United States : California : Santa Ana | United States : California : Santa Clarita | United States : California : Santa Monica | United States : California : Santa Rosa | United States : California : Shafter | United States : California : Simi Valley | United States : California : Sunnyvale | United States : California : Visalia | United States : California : West Sacramento | United States : California : Whittier | United States : California : Williams | United States : California : Woodland | United States : California : Yorba Linda | United States : Colorado : Aurora | United States : Colorado : Boulder | United States : Colorado : Centennial | United States : Colorado : Colorado Springs | United States : Colorado : DENVER N | United States : Colorado : Denver | United States : Colorado : Englewood | United States : Colorado : Fort Collins | United States : Colorado : Lakewood | United States : Colorado : Littleton | United States : Colorado : Longmont | United States : Colorado : Residence Based | United States : Connecticut : Berlin | United States : Connecticut : Bristol | United States : Connecticut : HARTFORD S | United States : Connecticut : Hartford | United States : Connecticut : Mystic | United States : Connecticut : New Britain | United States : Connecticut : New Haven | United States : Connecticut : Residence Based | United States : Connecticut : STAMFORD | United States : Connecticut : Stamford | United States : Connecticut : Waterbury | United States : Connecticut : West Haven | United States : Delaware : Dover | United States : Delaware : NEWARK | United States : Delaware : Residence Based | United States : Delaware : Wilmington | United States : District of Columbia : Residence Based | United States : District of Columbia : Washington | United States : Florida : Boca Raton | United States : Florida : Boynton Beach | United States : Florida : Bradenton | United States : Florida : Cape Coral | United States : Florida : Clearwater | United States : Florida : Daytona Beach | United States : Florida : Deltona | United States : Florida : Destin | United States : Florida : FORT LAUDERDALE N | United States : Florida : Felda | United States : Florida : Fort Lauderdale | United States : Florida : Ft Myers | United States : Florida : Gainesville | United States : Florida : Hialeah | United States : Florida : Hollywood | United States : Florida : Homestead | United States : Florida : Jacksonville | United States : Florida : Kissimmee | United States : Florida : Labelle | United States : Florida : Lakeland | United States : Florida : MELBOURNE | United States : Florida : MIAMI S | United States : Florida : MIAMI W | United States : Florida : Miami | United States : Florida : Molino | United States : Florida : Naples | United States : Florida : New Port Richey | United States : Florida : Ocala | United States : Florida : Orange Park | United States : Florida : Orlando | United States : Florida : PORT CHARLOTTE | United States : Florida : Panama City | United States : Florida : Pensacola | United States : Florida : Plant City | United States : Florida : Port St Lucie | United States : Florida : Residence Based | United States : Florida : SPRING HILL | United States : Florida : Sarasota | United States : Florida : St Petersburg | United States : Florida : THE VILLAGES | United States : Florida : Tallahassee | United States : Florida : Tampa | United States : Florida : West Palm Beach | United States : Florida : Winter Haven | United States : Georgia : ALBANY | United States : Georgia : Alpharetta | United States : Georgia : Atlanta | United States : Georgia : Augusta | United States : Georgia : Cartersville | United States : Georgia : Chatsworth | United States : Georgia : Columbus | United States : Georgia : Dalton | United States : Georgia : Dawson | United States : Georgia : Duluth | United States : Georgia : Forest Park | United States : Georgia : Gainesville | United States : Georgia : Kennesaw | United States : Georgia : Lawrenceville | United States : Georgia : Leesburg | United States : Georgia : Macon | United States : Georgia : Marietta | United States : Georgia : McDonough | United States : Georgia : North Atlanta | United States : Georgia : Peachtree City | United States : Georgia : Residence Based | United States : Georgia : Rome | United States : Georgia : Roswell | United States : Georgia : Sandy Springs | United States : Georgia : Savannah | United States : Georgia : South Atlanta | United States : Georgia : Tifton | United States : Georgia : Tucker | United States : Georgia : VALDOSTA | United States : Georgia : Warner Robins | United States : Georgia : Woodbine | United States : Hawaii : Haleiwa | United States : Hawaii : Honolulu | United States : Hawaii : Kalaheo | United States : Hawaii : Kapolei | United States : Hawaii : Kaunakakai | United States : Hawaii : Kaunakakai- Molokai | United States : Hawaii : Kihei | United States : Hawaii : Kunia | United States : Hawaii : Lahaina | United States : Hawaii : Residence Based | United States : Idaho : Boise | United States : Idaho : Filer | United States : Idaho : Nampa | United States : Idaho : Parma | United States : Idaho : Payette | United States : Idaho : Residence Based | United States : Idaho : Soda Springs | United States : Idaho : Williamsburg | United States : Illinois : Ashton | United States : Illinois : Aurora | United States : Illinois : BELLEVILLE | United States : Illinois : Bloomington | United States : Illinois : Calumet City | United States : Illinois : Centralia | United States : Illinois : Champaign | United States : Illinois : Chicago | United States : Illinois : Collinsville | United States : Illinois : Dekalb | United States : Illinois : Dwight | United States : Illinois : Effingham | United States : Illinois : Elgin | United States : Illinois : Elk Grove Village | United States : Illinois : Fairmount | United States : Illinois : Farmer City | United States : Illinois : Geneseo | United States : Illinois : Illiopolis | United States : Illinois : Jerseyville | United States : Illinois : Joliet | United States : Illinois : Lexington | United States : Illinois : Mason City | United States : Illinois : Milford | United States : Illinois : Monmouth | United States : Illinois : Morton | United States : Illinois : Morton Grove | United States : Illinois : Moweaqua | United States : Illinois : Naperville | United States : Illinois : Niles | United States : Illinois : Oak Grove | United States : Illinois : Peoria | United States : Illinois : Pleasant Plains | United States : Illinois : ROCKFORD | United States : Illinois : Residence Based | United States : Illinois : Rolling Meadows | United States : Illinois : Savoy | United States : Illinois : Skokie | United States : Illinois : Springfield | United States : Illinois : Stonington | United States : Illinois : Thomasboro | United States : Illinois : Tremont | United States : Illinois : Tuscola | United States : Illinois : Ursa | United States : Illinois : Waterman | United States : Illinois : White Heath | United States : Indiana : Brazil | United States : Indiana : CORYDON | United States : Indiana : Carmel | United States : Indiana : Cicero | United States : Indiana : Crawfordsville | United States : Indiana : Edison Lakes | United States : Indiana : Elkhart | United States : Indiana : Evansville | United States : Indiana : Fort Wayne | United States : Indiana : Franklin | United States : Indiana : GREENFIELD | United States : Indiana : Gary | United States : Indiana : Greensburg | United States : Indiana : Indianapolis | United States : Indiana : Kentland | United States : Indiana : Lafayette | United States : Indiana : Lebanon | United States : Indiana : Mishawaka | United States : Indiana : Monticello | United States : Indiana : New Castle | United States : Indiana : Oxford | United States : Indiana : Remington | United States : Indiana : Rensselaer | United States : Indiana : Residence Based | United States : Indiana : Reynolds | United States : Indiana : SOUTH BEND S | United States : Indiana : Tipton | United States : Indiana : Washington | United States : Indiana : West Lafayette | United States : Indiana : Whitestown | United States : Indiana : Windfall | United States : Iowa : AMES | United States : Iowa : Anamosa | United States : Iowa : Ankeny | United States : Iowa : Aplington | United States : Iowa : Atlantic | United States : Iowa : Beaman | United States : Iowa : Boone | United States : Iowa : Carroll | United States : Iowa : Cedar Falls | United States : Iowa : Cedar Rapids | United States : Iowa : Clarion | United States : Iowa : Davenport | United States : Iowa : Des Moines | United States : Iowa : Dyke | United States : Iowa : Earlham | United States : Iowa : Grinnell | United States : Iowa : Harcourt | United States : Iowa : Harlan | United States : Iowa : Humboldt | United States : Iowa : Huxley | United States : Iowa : Independence | United States : Iowa : Muscatine | United States : Iowa : North Liberty | United States : Iowa : Oelwein | United States : Iowa : Pella | United States : Iowa : Perry | United States : Iowa : Residence Based | United States : Iowa : SIOUX CITY | United States : Iowa : Spencer | United States : Iowa : Storm Lake | United States : Iowa : Urbandale | United States : Iowa : Williamsburg | United States : Kansas : Colwich | United States : Kansas : KANSAS CITY N | United States : Kansas : Kansas City | United States : Kansas : Kismet | United States : Kansas : Manhattan | United States : Kansas : Mt. Hope | United States : Kansas : Overland Park | United States : Kansas : Plains | United States : Kansas : Residence Based | United States : Kansas : Shawnee Mission | United States : Kansas : Stilwell | United States : Kansas : Topeka | United States : Kansas : Ulysses | United States : Kansas : WICHITA E | United States : Kansas : Wichita | United States : Kentucky : ASHLAND | United States : Kentucky : ELIZABETHTOWN | United States : Kentucky : LEXINGTON E | United States : Kentucky : Lexington | United States : Kentucky : Louisville | United States : Kentucky : Owensboro | United States : Kentucky : Residence Based | United States : Kentucky : Richmond | United States : Kentucky : SOMERSET | United States : Louisiana : ALEXANDRIA | United States : Louisiana : Baton Rouge | United States : Louisiana : LAKE CHARLES | United States : Louisiana : Lafayette | United States : Louisiana : Luling | United States : Louisiana : MONROE | United States : Louisiana : Marrero | United States : Louisiana : NEW ORLEANS E | United States : Louisiana : NORTHSHORE | United States : Louisiana : New Orleans | United States : Louisiana : Residence Based | United States : Louisiana : Shreveport | United States : Maine : Augusta | United States : Maine : Bangor | United States : Maine : Portland | United States : Maine : Residence Based | United States : Maryland : BALTIMORE | United States : Maryland : Baltimore | United States : Maryland : College Park | United States : Maryland : Columbia | United States : Maryland : Frederick | United States : Maryland : Gaithersburg | United States : Maryland : Galena | United States : Maryland : Glen Burnie | United States : Maryland : HYATTSVILLE | United States : Maryland : Laurel | United States : Maryland : Residence Based | United States : Maryland : SALISBURY | United States : Maryland : Silver Spring | United States : Maryland : Towson | United States : Maryland : Waldorf | United States : Massachusetts : Boston | United States : Massachusetts : Bridgewater | United States : Massachusetts : Cambridge | United States : Massachusetts : Framingham | United States : Massachusetts : NORTHBOROUGH | United States : Massachusetts : New Bedford | United States : Massachusetts : Norwood | United States : Massachusetts : Reading | United States : Massachusetts : Residence Based | United States : Massachusetts : SPRINGFIELD N | United States : Massachusetts : Sheffield | United States : Massachusetts : Shrewsbury | United States : Massachusetts : South Deerfield | United States : Massachusetts : Springfield | United States : Massachusetts : WORCESTER | United States : Massachusetts : Worcester | United States : Michigan : Ann Arbor | United States : Michigan : Auburn Hills | United States : Michigan : BAY CITY | United States : Michigan : Clinton Twp | United States : Michigan : Constantine | United States : Michigan : Dearborn | United States : Michigan : Detroit | United States : Michigan : Farmington | United States : Michigan : Flint | United States : Michigan : GRAND RAPIDS E | United States : Michigan : Grand Rapids | United States : Michigan : Holland | United States : Michigan : KALAMAZOO SOUTH | United States : Michigan : Kalamazoo | United States : Michigan : Lansing | United States : Michigan : Madison Heights | United States : Michigan : Marquette | United States : Michigan : Mason | United States : Michigan : Muskegon | United States : Michigan : North Detroit | United States : Michigan : ROCHESTER | United States : Michigan : Residence Based | United States : Michigan : Richland | United States : Michigan : Saginaw | United States : Michigan : South Bend | United States : Michigan : South Detroit | United States : Michigan : TRAVERSE CITY | United States : Michigan : Ypsilanti | United States : Minnesota : Blaine | United States : Minnesota : Bloomington | United States : Minnesota : Chanhassen | United States : Minnesota : Chaska | United States : Minnesota : Dassel | United States : Minnesota : Duluth | United States : Minnesota : EAGAN SW, MN SPECIALTY | United States : Minnesota : Eagan | United States : Minnesota : Eden Prairie | United States : Minnesota : Edina | United States : Minnesota : Glyndon | United States : Minnesota : Hutchinson | United States : Minnesota : Leland | United States : Minnesota : MANKATO | United States : Minnesota : Mankato | United States : Minnesota : Mapleton | United States : Minnesota : Minneapolis | United States : Minnesota : Olivia | United States : Minnesota : Owatonna | United States : Minnesota : Redwood Falls | United States : Minnesota : Residence Based | United States : Minnesota : Rochester | United States : Minnesota : Sabin | United States : Minnesota : Shakopee | United States : Minnesota : St Paul | United States : Minnesota : Stanton | United States : Minnesota : Stoneville | United States : Mississippi : Biloxi | United States : Mississippi : Columbus | United States : Mississippi : Flora | United States : Mississippi : Gulfport | United States : Mississippi : HATTIESBURG | United States : Mississippi : Hollandale | United States : Mississippi : Indianola | United States : Mississippi : JACKSON EAST | United States : Mississippi : Jackson | United States : Mississippi : Leland | United States : Mississippi : Olive Branch | United States : Mississippi : Residence Based | United States : Mississippi : Scott | United States : Mississippi : Southaven | United States : Mississippi : Stoneville | United States : Mississippi : Tupelo | United States : Mississippi : Winterville | United States : Missouri : Brookfield | United States : Missouri : CAPE GIRARDEAU | United States : Missouri : COLUMBIA | United States : Missouri : Chesterfield | United States : Missouri : Creve Coeur | United States : Missouri : Hazelwood | United States : Missouri : Joplin | United States : Missouri : Kansas City | United States : Missouri : Liberty | United States : Missouri : Marshall | United States : Missouri : Matthews | United States : Missouri : New Haven | United States : Missouri : Owensville | United States : Missouri : Residence Based | United States : Missouri : SAINT CHARLES | United States : Missouri : SPRINGFIELD E | United States : Missouri : Saint Joseph | United States : Missouri : Sikeston | United States : Missouri : Springfield | United States : Missouri : St. Charles | United States : Missouri : St. Louis | United States : Montana : Billings | United States : Montana : Bozeman | United States : Montana : Great Falls | United States : Montana : Residence Based | United States : Nebraska : Beaver Crossing | United States : Nebraska : Blair | United States : Nebraska : Fontenelle | United States : Nebraska : Gothenburg | United States : Nebraska : Grand Island | United States : Nebraska : Hastings | United States : Nebraska : Henderson | United States : Nebraska : Kearney | United States : Nebraska : Lincoln | United States : Nebraska : North Bend | United States : Nebraska : Omaha | United States : Nebraska : Residence Based | United States : Nebraska : Stromsburg | United States : Nebraska : Waco | United States : Nebraska : York | United States : Nevada : Carson City | United States : Nevada : LAS VEGAS N | United States : Nevada : Las Vegas | United States : Nevada : Reno | United States : Nevada : Residence Based | United States : New Hampshire : Hanover | United States : New Hampshire : MANCHESTER | United States : New Hampshire : Manchester | United States : New Hampshire : Nashua | United States : New Hampshire : Portsmouth | United States : New Jersey : Cedar Knolls | United States : New Jersey : Cherry Hill | United States : New Jersey : Edison | United States : New Jersey : Egg Harbor Twp | United States : New Jersey : FREEHOLD | United States : New Jersey : Fairfield | United States : New Jersey : Jersey City | United States : New Jersey : Lakewood | United States : New Jersey : Montville | United States : New Jersey : Morristown | United States : New Jersey : Newark | United States : New Jersey : Old Bridge | United States : New Jersey : Parsippany | United States : New Jersey : Paterson | United States : New Jersey : Residence Based | United States : New Jersey : Toms River | United States : New Jersey : Trenton | United States : New Jersey : Vineland | United States : New Jersey : Wayne | United States : New Jersey : Whippany | United States : New Mexico : Albuquerque | United States : New Mexico : Berino | United States : New Mexico : Las Cruces | United States : New Mexico : Residence Based | United States : New York : Albany | United States : New York : BUFFALO S | United States : New York : Bronx | United States : New York : Brooklyn | United States : New York : Buffalo | United States : New York : Canandiagua | United States : New York : Commack | United States : New York : Garden City | United States : New York : HEMPSTEAD | United States : New York : JAMAICA | United States : New York : LIVERPOOL | United States : New York : Long Island | United States : New York : Manhattan | United States : New York : Newburgh | United States : New York : Poughkeepsie | United States : New York : Queens | United States : New York : Residence Based | United States : New York : Rochester | United States : New York : SARATOGA SPRINGS | United States : New York : SCHENECTADY | United States : New York : SPRING VALLEY | United States : New York : SYRACUSE S | United States : New York : Schenectady | United States : New York : Staten Island | United States : New York : Syracuse | United States : New York : Tarrytown | United States : New York : UTICA | United States : New York : WEBSTER | United States : New York : White Plains | United States : North Carolina : Asheville | United States : North Carolina : Cary | United States : North Carolina : Chapel Hill | United States : North Carolina : Charlotte | United States : North Carolina : Clayton | United States : North Carolina : DURHAM | United States : North Carolina : DURHAM | United States : North Carolina : Durham | United States : North Carolina : Fayetteville | United States : North Carolina : Gastonia | United States : North Carolina : Greensboro | United States : North Carolina : Greenville | United States : North Carolina : Hickory | United States : North Carolina : Kannapolis | United States : North Carolina : Matthews | United States : North Carolina : Morrisville | United States : North Carolina : Mount Olive | United States : North Carolina : Mt Olive | United States : North Carolina : Pikeville | United States : North Carolina : Raleigh | United States : North Carolina : Research Triangle Park | United States : North Carolina : Residence Based | United States : North Carolina : Rocky Mount | United States : North Carolina : Statesville | United States : North Carolina : Wilmington | United States : North Carolina : Wilson | United States : North Carolina : Winston-Salem | United States : North Dakota : Bismark | United States : North Dakota : Fargo | United States : North Dakota : Grand Fords | United States : North Dakota : Minot | United States : North Dakota : Residence Based | United States : North Dakota : West Fargo | United States : Ohio : AKRON E | United States : Ohio : Akron | United States : Ohio : CANTON | United States : Ohio : CINCINNATI S | United States : Ohio : COLUMBUS S | United States : Ohio : COLUMBUS W | United States : Ohio : Cincinnati | United States : Ohio : Cleveland | United States : Ohio : Columbus | United States : Ohio : DAYTON N | United States : Ohio : Dayton | United States : Ohio : Deshler | United States : Ohio : Findlay | United States : Ohio : Greenville | United States : Ohio : Hamilton | United States : Ohio : Hebron | United States : Ohio : LIMA | United States : Ohio : Lebanon | United States : Ohio : London | United States : Ohio : Lorain | United States : Ohio : MASON | United States : Ohio : Manfields | United States : Ohio : Marion | United States : Ohio : Mentor | United States : Ohio : Residence Based | United States : Ohio : Reynoldsburg | United States : Ohio : St Marys | United States : Ohio : Toledo | United States : Ohio : Troy | United States : Ohio : Washington Courthouse | United States : Ohio : Zanesville | United States : Oklahoma : LAWTON | United States : Oklahoma : Oklahoma City | United States : Oklahoma : Residence Based | United States : Oklahoma : Tulsa | United States : Oklahoma : Turpin | United States : Oklahoma : Yukon | United States : Oregon : Brooks | United States : Oregon : Eugene | United States : Oregon : PORTLAND NORTH | United States : Oregon : Portland | United States : Oregon : ROGUE VALLEY | United States : Oregon : Residence Based | United States : Oregon : Salem | United States : Oregon : WILLAMETTE VALLEY | United States : Oregon : Wilsonville | United States : Pennsylvania : Allentown | United States : Pennsylvania : Bensalem | United States : Pennsylvania : Bethlehem | United States : Pennsylvania : Butler | United States : Pennsylvania : CARLISLE | United States : Pennsylvania : Drexel Hill | United States : Pennsylvania : ERIE | United States : Pennsylvania : Greensburg | United States : Pennsylvania : Harrisburg | United States : Pennsylvania : Indianola | United States : Pennsylvania : Johnstown | United States : Pennsylvania : LANCASTER | United States : Pennsylvania : Lancaster | United States : Pennsylvania : Lawrence | United States : Pennsylvania : Levittown PA | United States : Pennsylvania : Manchester | United States : Pennsylvania : Manheim | United States : Pennsylvania : Myerstown | United States : Pennsylvania : Norristown | United States : Pennsylvania : PHILADELPHIA E | United States : Pennsylvania : PITTSBURGH NE | United States : Pennsylvania : Philadelphia | United States : Pennsylvania : Pittsburgh | United States : Pennsylvania : Pittsburgh Heilman | United States : Pennsylvania : Pottstown | United States : Pennsylvania : Reading | United States : Pennsylvania : Residence Based | United States : Pennsylvania : Saxonburg | United States : Pennsylvania : Scranton | United States : Pennsylvania : State College , Williamsport | United States : Pennsylvania : WILKES BARRE | United States : Pennsylvania : Warrendale | United States : Pennsylvania : West Chester | United States : Pennsylvania : Wilkes Barre | United States : Pennsylvania : York | United States : Pennsylvania : Youngstown | United States : Puerto Rico : Caguas | United States : Puerto Rico : Dorado | United States : Puerto Rico : Guanica | United States : Puerto Rico : Guaynabo | United States : Puerto Rico : Isabela | United States : Puerto Rico : Juana Diaz | United States : Puerto Rico : PUERTO RICO W HYBRID | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Sabana Grande | United States : Puerto Rico : San Juan | United States : Puerto Rico : Santa Isabel | United States : Puerto Rico : Yauco | United States : Residence Based : Residence Based | United States : Rhode Island : Cumberland | United States : Rhode Island : Providence | United States : Rhode Island : Residence Based | United States : Rhode Island : Woonsocket | United States : South Carolina : CHARLESTON NORTH | United States : South Carolina : COLUMBIA WEST | United States : South Carolina : Charleston | United States : South Carolina : Columbia | United States : South Carolina : FLORENCE | United States : South Carolina : Greenville | United States : South Carolina : Greenwood | United States : South Carolina : Hartsville | United States : South Carolina : Myrtle Beach | United States : South Carolina : Residence Based | United States : South Carolina : Spartanburg | United States : South Carolina : Summerville | United States : South Dakota : Aberdeen | United States : South Dakota : Brandon | United States : South Dakota : Harrisburg | United States : South Dakota : Pierre | United States : South Dakota : Rapid City | United States : South Dakota : Residence Based | United States : South Dakota : Sioux Falls | United States : South Dakota : Tea | United States : Tennessee : Brentwood | United States : Tennessee : CLARKSVILLE | United States : Tennessee : Charleston | United States : Tennessee : Chattanooga | United States : Tennessee : Cleveland | United States : Tennessee : Collierville | United States : Tennessee : Cordova | United States : Tennessee : Franklin | United States : Tennessee : Germantown | United States : Tennessee : Hendersonville | United States : Tennessee : Jackson | United States : Tennessee : Johnson City | United States : Tennessee : KNOXVILLE W | United States : Tennessee : Kingsport | United States : Tennessee : Knoxville | United States : Tennessee : Memphis | United States : Tennessee : Murfreesboro | United States : Tennessee : Nashville | United States : Tennessee : Residence Based | United States : Tennessee : Union City | United States : Texas : AMARILLO | United States : Texas : Aiken | United States : Texas : Amarillo | United States : Texas : Arlington | United States : Texas : Austin | United States : Texas : Baytown | United States : Texas : Beaumont | United States : Texas : Big Spring | United States : Texas : Bishop | United States : Texas : Cedar Hill | United States : Texas : Channelview | United States : Texas : College Station | United States : Texas : Corpus Christi | United States : Texas : Dallas | United States : Texas : Denton | United States : Texas : Donna | United States : Texas : Dumas | United States : Texas : El Campo | United States : Texas : El Paso | United States : Texas : Fort Worth | United States : Texas : Friendswood | United States : Texas : Frisco | United States : Texas : Georgetown Temple | United States : Texas : Hale Center | United States : Texas : Haskell | United States : Texas : Houston | United States : Texas : Idalou | United States : Texas : Irving | United States : Texas : KILLEEN | United States : Texas : Laredo | United States : Texas : Littlefield | United States : Texas : Lockhart | United States : Texas : Longview | United States : Texas : Lubbock | United States : Texas : Mansfield | United States : Texas : McAllen | United States : Texas : New Braunfels | United States : Texas : ODESSA | United States : Texas : Pasadena | United States : Texas : Pharr | United States : Texas : Plainview | United States : Texas : Plano | United States : Texas : Residence Based | United States : Texas : SAN ANTONIO W | United States : Texas : San Antonio | United States : Texas : Spring | United States : Texas : Sugarland | United States : Texas : TEXARKANA | United States : Texas : Tomball | United States : Texas : VALLEY NORTH | United States : Texas : VICTORIA | United States : Texas : WICHITA FALLS | United States : Texas : Weslaco | United States : Utah : Clearfield | United States : Utah : Layton | United States : Utah : Ogden | United States : Utah : Residence Based | United States : Utah : Salt Lake City | United States : Utah : Sandy | United States : Vermont : Burlington | United States : Vermont : Residence Based | United States : Vermont : Rutland | United States : Virginia : Arlington | United States : Virginia : CHARLOTTESVILLE | United States : Virginia : Chantilly | United States : Virginia : Charlottesville | United States : Virginia : Chesterfield | United States : Virginia : Fairfax | United States : Virginia : Fredericksburg | United States : Virginia : Hampton | United States : Virginia : Lynchburg | United States : Virginia : Norfolk | United States : Virginia : Residence Based | United States : Virginia : Richmond | United States : Virginia : Roanoke | United States : Virginia : Virginia Beach | United States : Virginia : WOODBRIDGE | United States : Washington : Bothell | United States : Washington : Bremerton | United States : Washington : Issaquah | United States : Washington : Kennewick | United States : Washington : Laconner | United States : Washington : Lynnwood | United States : Washington : Othello | United States : Washington : Residence Based | United States : Washington : SEATTLE N | United States : Washington : SeaTac | United States : Washington : Seattle | United States : Washington : Spokane | United States : Washington : Tacoma | United States : Washington : Warden | United States : West Virginia : Charleston | United States : West Virginia : HUNTINGTON | United States : West Virginia : Institute | United States : West Virginia : MARTINSBURG | United States : West Virginia : MORGANTOWN | United States : West Virginia : New Martinsville | United States : West Virginia : PARKERSBURG | United States : West Virginia : Residence Based | United States : West Virginia : South Charleston | United States : West Virginia : Weirton | United States : Wisconsin : Appleton | United States : Wisconsin : Arlington | United States : Wisconsin : Deforest | United States : Wisconsin : Green Bay | United States : Wisconsin : Janesville | United States : Wisconsin : Livingston | United States : Wisconsin : Madison | United States : Wisconsin : Middleton | United States : Wisconsin : Milwaukee | United States : Wisconsin : Randolph | United States : Wisconsin : Residence Based | United States : Wisconsin : Sussex | United States : Wyoming : Cheyenne | United States : Wyoming : Residence Based
Division: Pharmaceuticals
Reference Code: 851858
Contact Us
Email:
TECHNICAL SUPPORT SPECIALIST - US Residence based position
Posted 4 days ago
Job Viewed
Job Description
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
Location: United States : Alabama : ANNISTON | United States : Alabama : Birmingham | United States : Alabama : Centre | United States : Alabama : DOTHAN | United States : Alabama : Huntsville | United States : Alabama : Loxley | United States : Alabama : Mobile | United States : Alabama : Montgomery | United States : Alabama : NORTHEAST | United States : Alabama : Piedmont | United States : Alabama : Residence Based | United States : Alabama : TUSCALOOSA | United States : Alaska : Anchorage | United States : Alaska : Residence Based | United States : Arizona : Casa Grande | United States : Arizona : Chandler | United States : Arizona : Eloy | United States : Arizona : Flagstaff | United States : Arizona : Glendale | United States : Arizona : Maricopa | United States : Arizona : Mesa | United States : Arizona : PHOENIX W | United States : Arizona : Peoria | United States : Arizona : Phoenix | United States : Arizona : Residence Based | United States : Arizona : Tucson | United States : Arizona : Yuma | United States : Arkansas : Bentonville | United States : Arkansas : CONWAY | United States : Arkansas : DeWitt | United States : Arkansas : HOT SPRINGS | United States : Arkansas : Harrisburg | United States : Arkansas : Jonesboro | United States : Arkansas : Little Rock | United States : Arkansas : Marion | United States : Arkansas : North Little Rock | United States : Arkansas : Residence Based | United States : Arkansas : Rogers | United States : Arkansas : Stuttgart | United States : California : Acampo | United States : California : Anaheim | United States : California : Arroyo Grande | United States : California : Bakersfield | United States : California : Bell Gardens | United States : California : Berkeley | United States : California : Beverly Hills | United States : California : Burbank | United States : California : CORONA | United States : California : Canoga Park | United States : California : Coalinga | United States : California : Colusa | United States : California : Corona | United States : California : Davis | United States : California : El Centro | United States : California : Emeryville | United States : California : Escondido | United States : California : Esparto | United States : California : Fremont | United States : California : Fresno | United States : California : Hemet | United States : California : Huntington Beach | United States : California : Huron | United States : California : Indio | United States : California : Irvine | United States : California : Lancaster | United States : California : Long Beach | United States : California : Los Angeles | United States : California : Manteca | United States : California : Martinez | United States : California : Mcfarland | United States : California : Milpitas | United States : California : Modesto | United States : California : Mountain View | United States : California : North Hollywood | United States : California : Oakland | United States : California : Ontario | United States : California : Oxnard | United States : California : Palm Springs | United States : California : Pasadena | United States : California : Pomona | United States : California : Redding | United States : California : Redlands | United States : California : Residence Based | United States : California : Richmond | United States : California : Riverside | United States : California : Roseville | United States : California : SAN JOSE S | United States : California : SANTA BARBARA | United States : California : Sacramento | United States : California : Salinas | United States : California : San Bernardino | United States : California : San Diego | United States : California : San Francisco | United States : California : San Jose | United States : California : San Juan Bautista | United States : California : San Ramon | United States : California : Santa Ana | United States : California : Santa Clarita | United States : California : Santa Monica | United States : California : Santa Rosa | United States : California : Shafter | United States : California : Simi Valley | United States : California : Sunnyvale | United States : California : Visalia | United States : California : West Sacramento | United States : California : Whittier | United States : California : Williams | United States : California : Woodland | United States : California : Yorba Linda | United States : Colorado : Aurora | United States : Colorado : Boulder | United States : Colorado : Centennial | United States : Colorado : Colorado Springs | United States : Colorado : DENVER N | United States : Colorado : Denver | United States : Colorado : Englewood | United States : Colorado : Fort Collins | United States : Colorado : Lakewood | United States : Colorado : Littleton | United States : Colorado : Longmont | United States : Colorado : Residence Based | United States : Connecticut : Berlin | United States : Connecticut : Bristol | United States : Connecticut : HARTFORD S | United States : Connecticut : Hartford | United States : Connecticut : Mystic | United States : Connecticut : New Britain | United States : Connecticut : New Haven | United States : Connecticut : Residence Based | United States : Connecticut : STAMFORD | United States : Connecticut : Stamford | United States : Connecticut : Waterbury | United States : Connecticut : West Haven | United States : Delaware : Dover | United States : Delaware : NEWARK | United States : Delaware : Residence Based | United States : Delaware : Wilmington | United States : District of Columbia : Residence Based | United States : District of Columbia : Washington | United States : Florida : Boca Raton | United States : Florida : Boynton Beach | United States : Florida : Bradenton | United States : Florida : Cape Coral | United States : Florida : Clearwater | United States : Florida : Daytona Beach | United States : Florida : Deltona | United States : Florida : Destin | United States : Florida : FORT LAUDERDALE N | United States : Florida : Felda | United States : Florida : Fort Lauderdale | United States : Florida : Ft Myers | United States : Florida : Gainesville | United States : Florida : Hialeah | United States : Florida : Hollywood | United States : Florida : Homestead | United States : Florida : Jacksonville | United States : Florida : Kissimmee | United States : Florida : Labelle | United States : Florida : Lakeland | United States : Florida : MELBOURNE | United States : Florida : MIAMI S | United States : Florida : MIAMI W | United States : Florida : Miami | United States : Florida : Molino | United States : Florida : Naples | United States : Florida : New Port Richey | United States : Florida : Ocala | United States : Florida : Orange Park | United States : Florida : Orlando | United States : Florida : PORT CHARLOTTE | United States : Florida : Panama City | United States : Florida : Pensacola | United States : Florida : Plant City | United States : Florida : Port St Lucie | United States : Florida : Residence Based | United States : Florida : SPRING HILL | United States : Florida : Sarasota | United States : Florida : St Petersburg | United States : Florida : THE VILLAGES | United States : Florida : Tallahassee | United States : Florida : Tampa | United States : Florida : West Palm Beach | United States : Florida : Winter Haven | United States : Georgia : ALBANY | United States : Georgia : Alpharetta | United States : Georgia : Atlanta | United States : Georgia : Augusta | United States : Georgia : Cartersville | United States : Georgia : Chatsworth | United States : Georgia : Columbus | United States : Georgia : Dalton | United States : Georgia : Dawson | United States : Georgia : Duluth | United States : Georgia : Forest Park | United States : Georgia : Gainesville | United States : Georgia : Kennesaw | United States : Georgia : Lawrenceville | United States : Georgia : Leesburg | United States : Georgia : Macon | United States : Georgia : Marietta | United States : Georgia : McDonough | United States : Georgia : North Atlanta | United States : Georgia : Peachtree City | United States : Georgia : Residence Based | United States : Georgia : Rome | United States : Georgia : Roswell | United States : Georgia : Sandy Springs | United States : Georgia : Savannah | United States : Georgia : South Atlanta | United States : Georgia : Tifton | United States : Georgia : Tucker | United States : Georgia : VALDOSTA | United States : Georgia : Warner Robins | United States : Georgia : Woodbine | United States : Hawaii : Haleiwa | United States : Hawaii : Honolulu | United States : Hawaii : Kalaheo | United States : Hawaii : Kapolei | United States : Hawaii : Kaunakakai | United States : Hawaii : Kaunakakai- Molokai | United States : Hawaii : Kihei | United States : Hawaii : Kunia | United States : Hawaii : Lahaina | United States : Hawaii : Residence Based | United States : Idaho : Boise | United States : Idaho : Filer | United States : Idaho : Nampa | United States : Idaho : Parma | United States : Idaho : Payette | United States : Idaho : Residence Based | United States : Idaho : Soda Springs | United States : Idaho : Williamsburg | United States : Illinois : Ashton | United States : Illinois : Aurora | United States : Illinois : BELLEVILLE | United States : Illinois : Bloomington | United States : Illinois : Calumet City | United States : Illinois : Centralia | United States : Illinois : Champaign | United States : Illinois : Chicago | United States : Illinois : Collinsville | United States : Illinois : Dekalb | United States : Illinois : Dwight | United States : Illinois : Effingham | United States : Illinois : Elgin | United States : Illinois : Elk Grove Village | United States : Illinois : Fairmount | United States : Illinois : Farmer City | United States : Illinois : Geneseo | United States : Illinois : Illiopolis | United States : Illinois : Jerseyville | United States : Illinois : Joliet | United States : Illinois : Lexington | United States : Illinois : Mason City | United States : Illinois : Milford | United States : Illinois : Monmouth | United States : Illinois : Morton | United States : Illinois : Morton Grove | United States : Illinois : Moweaqua | United States : Illinois : Naperville | United States : Illinois : Niles | United States : Illinois : Oak Grove | United States : Illinois : Peoria | United States : Illinois : Pleasant Plains | United States : Illinois : ROCKFORD | United States : Illinois : Residence Based | United States : Illinois : Rolling Meadows | United States : Illinois : Savoy | United States : Illinois : Skokie | United States : Illinois : Springfield | United States : Illinois : Stonington | United States : Illinois : Thomasboro | United States : Illinois : Tremont | United States : Illinois : Tuscola | United States : Illinois : Ursa | United States : Illinois : Waterman | United States : Illinois : White Heath | United States : Indiana : Brazil | United States : Indiana : CORYDON | United States : Indiana : Carmel | United States : Indiana : Cicero | United States : Indiana : Crawfordsville | United States : Indiana : Edison Lakes | United States : Indiana : Elkhart | United States : Indiana : Evansville | United States : Indiana : Fort Wayne | United States : Indiana : Franklin | United States : Indiana : GREENFIELD | United States : Indiana : Gary | United States : Indiana : Greensburg | United States : Indiana : Indianapolis | United States : Indiana : Kentland | United States : Indiana : Lafayette | United States : Indiana : Lebanon | United States : Indiana : Mishawaka | United States : Indiana : Monticello | United States : Indiana : New Castle | United States : Indiana : Oxford | United States : Indiana : Remington | United States : Indiana : Rensselaer | United States : Indiana : Residence Based | United States : Indiana : Reynolds | United States : Indiana : SOUTH BEND S | United States : Indiana : Tipton | United States : Indiana : Washington | United States : Indiana : West Lafayette | United States : Indiana : Whitestown | United States : Indiana : Windfall | United States : Iowa : AMES | United States : Iowa : Anamosa | United States : Iowa : Ankeny | United States : Iowa : Aplington | United States : Iowa : Atlantic | United States : Iowa : Beaman | United States : Iowa : Boone | United States : Iowa : Carroll | United States : Iowa : Cedar Falls | United States : Iowa : Cedar Rapids | United States : Iowa : Clarion | United States : Iowa : Davenport | United States : Iowa : Des Moines | United States : Iowa : Dyke | United States : Iowa : Earlham | United States : Iowa : Grinnell | United States : Iowa : Harcourt | United States : Iowa : Harlan | United States : Iowa : Humboldt | United States : Iowa : Huxley | United States : Iowa : Independence | United States : Iowa : Muscatine | United States : Iowa : North Liberty | United States : Iowa : Oelwein | United States : Iowa : Pella | United States : Iowa : Perry | United States : Iowa : Residence Based | United States : Iowa : SIOUX CITY | United States : Iowa : Spencer | United States : Iowa : Storm Lake | United States : Iowa : Urbandale | United States : Iowa : Williamsburg | United States : Kansas : Colwich | United States : Kansas : KANSAS CITY N | United States : Kansas : Kansas City | United States : Kansas : Kismet | United States : Kansas : Manhattan | United States : Kansas : Mt. Hope | United States : Kansas : Overland Park | United States : Kansas : Plains | United States : Kansas : Residence Based | United States : Kansas : Shawnee Mission | United States : Kansas : Stilwell | United States : Kansas : Topeka | United States : Kansas : Ulysses | United States : Kansas : WICHITA E | United States : Kansas : Wichita | United States : Kentucky : ASHLAND | United States : Kentucky : ELIZABETHTOWN | United States : Kentucky : LEXINGTON E | United States : Kentucky : Lexington | United States : Kentucky : Louisville | United States : Kentucky : Owensboro | United States : Kentucky : Residence Based | United States : Kentucky : Richmond | United States : Kentucky : SOMERSET | United States : Louisiana : ALEXANDRIA | United States : Louisiana : Baton Rouge | United States : Louisiana : LAKE CHARLES | United States : Louisiana : Lafayette | United States : Louisiana : Luling | United States : Louisiana : MONROE | United States : Louisiana : Marrero | United States : Louisiana : NEW ORLEANS E | United States : Louisiana : NORTHSHORE | United States : Louisiana : New Orleans | United States : Louisiana : Residence Based | United States : Louisiana : Shreveport | United States : Maine : Augusta | United States : Maine : Bangor | United States : Maine : Portland | United States : Maine : Residence Based | United States : Maryland : BALTIMORE | United States : Maryland : Baltimore | United States : Maryland : College Park | United States : Maryland : Columbia | United States : Maryland : Frederick | United States : Maryland : Gaithersburg | United States : Maryland : Galena | United States : Maryland : Glen Burnie | United States : Maryland : HYATTSVILLE | United States : Maryland : Laurel | United States : Maryland : Residence Based | United States : Maryland : SALISBURY | United States : Maryland : Silver Spring | United States : Maryland : Towson | United States : Maryland : Waldorf | United States : Massachusetts : Boston | United States : Massachusetts : Bridgewater | United States : Massachusetts : Cambridge | United States : Massachusetts : Framingham | United States : Massachusetts : NORTHBOROUGH | United States : Massachusetts : New Bedford | United States : Massachusetts : Norwood | United States : Massachusetts : Reading | United States : Massachusetts : Residence Based | United States : Massachusetts : SPRINGFIELD N | United States : Massachusetts : Sheffield | United States : Massachusetts : Shrewsbury | United States : Massachusetts : South Deerfield | United States : Massachusetts : Springfield | United States : Massachusetts : WORCESTER | United States : Massachusetts : Worcester | United States : Michigan : Ann Arbor | United States : Michigan : Auburn Hills | United States : Michigan : BAY CITY | United States : Michigan : Clinton Twp | United States : Michigan : Constantine | United States : Michigan : Dearborn | United States : Michigan : Detroit | United States : Michigan : Farmington | United States : Michigan : Flint | United States : Michigan : GRAND RAPIDS E | United States : Michigan : Grand Rapids | United States : Michigan : Holland | United States : Michigan : KALAMAZOO SOUTH | United States : Michigan : Kalamazoo | United States : Michigan : Lansing | United States : Michigan : Madison Heights | United States : Michigan : Marquette | United States : Michigan : Mason | United States : Michigan : Muskegon | United States : Michigan : North Detroit | United States : Michigan : ROCHESTER | United States : Michigan : Residence Based | United States : Michigan : Richland | United States : Michigan : Saginaw | United States : Michigan : South Bend | United States : Michigan : South Detroit | United States : Michigan : TRAVERSE CITY | United States : Michigan : Ypsilanti | United States : Minnesota : Blaine | United States : Minnesota : Bloomington | United States : Minnesota : Chanhassen | United States : Minnesota : Chaska | United States : Minnesota : Dassel | United States : Minnesota : Duluth | United States : Minnesota : EAGAN SW, MN SPECIALTY | United States : Minnesota : Eagan | United States : Minnesota : Eden Prairie | United States : Minnesota : Edina | United States : Minnesota : Glyndon | United States : Minnesota : Hutchinson | United States : Minnesota : Leland | United States : Minnesota : MANKATO | United States : Minnesota : Mankato | United States : Minnesota : Mapleton | United States : Minnesota : Minneapolis | United States : Minnesota : Olivia | United States : Minnesota : Owatonna | United States : Minnesota : Redwood Falls | United States : Minnesota : Residence Based | United States : Minnesota : Rochester | United States : Minnesota : Sabin | United States : Minnesota : Shakopee | United States : Minnesota : St Paul | United States : Minnesota : Stanton | United States : Minnesota : Stoneville | United States : Mississippi : Biloxi | United States : Mississippi : Columbus | United States : Mississippi : Flora | United States : Mississippi : Gulfport | United States : Mississippi : HATTIESBURG | United States : Mississippi : Hollandale | United States : Mississippi : Indianola | United States : Mississippi : JACKSON EAST | United States : Mississippi : Jackson | United States : Mississippi : Leland | United States : Mississippi : Olive Branch | United States : Mississippi : Residence Based | United States : Mississippi : Scott | United States : Mississippi : Southaven | United States : Mississippi : Stoneville | United States : Mississippi : Tupelo | United States : Mississippi : Winterville | United States : Missouri : Brookfield | United States : Missouri : CAPE GIRARDEAU | United States : Missouri : COLUMBIA | United States : Missouri : Chesterfield | United States : Missouri : Creve Coeur | United States : Missouri : Hazelwood | United States : Missouri : Joplin | United States : Missouri : Kansas City | United States : Missouri : Liberty | United States : Missouri : Marshall | United States : Missouri : Matthews | United States : Missouri : New Haven | United States : Missouri : Owensville | United States : Missouri : Residence Based | United States : Missouri : SAINT CHARLES | United States : Missouri : SPRINGFIELD E | United States : Missouri : Saint Joseph | United States : Missouri : Sikeston | United States : Missouri : Springfield | United States : Missouri : St. Charles | United States : Missouri : St. Louis | United States : Montana : Billings | United States : Montana : Bozeman | United States : Montana : Great Falls | United States : Montana : Residence Based | United States : Nebraska : Beaver Crossing | United States : Nebraska : Blair | United States : Nebraska : Fontenelle | United States : Nebraska : Gothenburg | United States : Nebraska : Grand Island | United States : Nebraska : Hastings | United States : Nebraska : Henderson | United States : Nebraska : Kearney | United States : Nebraska : Lincoln | United States : Nebraska : North Bend | United States : Nebraska : Omaha | United States : Nebraska : Residence Based | United States : Nebraska : Stromsburg | United States : Nebraska : Waco | United States : Nebraska : York | United States : Nevada : Carson City | United States : Nevada : LAS VEGAS N | United States : Nevada : Las Vegas | United States : Nevada : Reno | United States : Nevada : Residence Based | United States : New Hampshire : Hanover | United States : New Hampshire : MANCHESTER | United States : New Hampshire : Manchester | United States : New Hampshire : Nashua | United States : New Hampshire : Portsmouth | United States : New Jersey : Cedar Knolls | United States : New Jersey : Cherry Hill | United States : New Jersey : Edison | United States : New Jersey : Egg Harbor Twp | United States : New Jersey : FREEHOLD | United States : New Jersey : Fairfield | United States : New Jersey : Jersey City | United States : New Jersey : Lakewood | United States : New Jersey : Montville | United States : New Jersey : Morristown | United States : New Jersey : Newark | United States : New Jersey : Old Bridge | United States : New Jersey : Parsippany | United States : New Jersey : Paterson | United States : New Jersey : Residence Based | United States : New Jersey : Toms River | United States : New Jersey : Trenton | United States : New Jersey : Vineland | United States : New Jersey : Wayne | United States : New Jersey : Whippany | United States : New Mexico : Albuquerque | United States : New Mexico : Berino | United States : New Mexico : Las Cruces | United States : New Mexico : Residence Based | United States : New York : Albany | United States : New York : BUFFALO S | United States : New York : Bronx | United States : New York : Brooklyn | United States : New York : Buffalo | United States : New York : Canandiagua | United States : New York : Commack | United States : New York : Garden City | United States : New York : HEMPSTEAD | United States : New York : JAMAICA | United States : New York : LIVERPOOL | United States : New York : Long Island | United States : New York : Manhattan | United States : New York : Newburgh | United States : New York : Poughkeepsie | United States : New York : Queens | United States : New York : Residence Based | United States : New York : Rochester | United States : New York : SARATOGA SPRINGS | United States : New York : SCHENECTADY | United States : New York : SPRING VALLEY | United States : New York : SYRACUSE S | United States : New York : Schenectady | United States : New York : Staten Island | United States : New York : Syracuse | United States : New York : Tarrytown | United States : New York : UTICA | United States : New York : WEBSTER | United States : New York : White Plains | United States : North Carolina : Asheville | United States : North Carolina : Cary | United States : North Carolina : Chapel Hill | United States : North Carolina : Charlotte | United States : North Carolina : Clayton | United States : North Carolina : DURHAM | United States : North Carolina : DURHAM | United States : North Carolina : Durham | United States : North Carolina : Fayetteville | United States : North Carolina : Gastonia | United States : North Carolina : Greensboro | United States : North Carolina : Greenville | United States : North Carolina : Hickory | United States : North Carolina : Kannapolis | United States : North Carolina : Matthews | United States : North Carolina : Morrisville | United States : North Carolina : Mount Olive | United States : North Carolina : Mt Olive | United States : North Carolina : Pikeville | United States : North Carolina : Raleigh | United States : North Carolina : Research Triangle Park | United States : North Carolina : Residence Based | United States : North Carolina : Rocky Mount | United States : North Carolina : Statesville | United States : North Carolina : Wilmington | United States : North Carolina : Wilson | United States : North Carolina : Winston-Salem | United States : North Dakota : Bismark | United States : North Dakota : Fargo | United States : North Dakota : Grand Fords | United States : North Dakota : Minot | United States : North Dakota : Residence Based | United States : North Dakota : West Fargo | United States : Ohio : AKRON E | United States : Ohio : Akron | United States : Ohio : CANTON | United States : Ohio : CINCINNATI S | United States : Ohio : COLUMBUS S | United States : Ohio : COLUMBUS W | United States : Ohio : Cincinnati | United States : Ohio : Cleveland | United States : Ohio : Columbus | United States : Ohio : DAYTON N | United States : Ohio : Dayton | United States : Ohio : Deshler | United States : Ohio : Findlay | United States : Ohio : Greenville | United States : Ohio : Hamilton | United States : Ohio : Hebron | United States : Ohio : LIMA | United States : Ohio : Lebanon | United States : Ohio : London | United States : Ohio : Lorain | United States : Ohio : MASON | United States : Ohio : Manfields | United States : Ohio : Marion | United States : Ohio : Mentor | United States : Ohio : Residence Based | United States : Ohio : Reynoldsburg | United States : Ohio : St Marys | United States : Ohio : Toledo | United States : Ohio : Troy | United States : Ohio : Washington Courthouse | United States : Ohio : Zanesville | United States : Oklahoma : LAWTON | United States : Oklahoma : Oklahoma City | United States : Oklahoma : Residence Based | United States : Oklahoma : Tulsa | United States : Oklahoma : Turpin | United States : Oklahoma : Yukon | United States : Oregon : Brooks | United States : Oregon : Eugene | United States : Oregon : PORTLAND NORTH | United States : Oregon : Portland | United States : Oregon : ROGUE VALLEY | United States : Oregon : Residence Based | United States : Oregon : Salem | United States : Oregon : WILLAMETTE VALLEY | United States : Oregon : Wilsonville | United States : Pennsylvania : Allentown | United States : Pennsylvania : Bensalem | United States : Pennsylvania : Bethlehem | United States : Pennsylvania : Butler | United States : Pennsylvania : CARLISLE | United States : Pennsylvania : Drexel Hill | United States : Pennsylvania : ERIE | United States : Pennsylvania : Greensburg | United States : Pennsylvania : Harrisburg | United States : Pennsylvania : Indianola | United States : Pennsylvania : Johnstown | United States : Pennsylvania : LANCASTER | United States : Pennsylvania : Lancaster | United States : Pennsylvania : Lawrence | United States : Pennsylvania : Levittown PA | United States : Pennsylvania : Manchester | United States : Pennsylvania : Manheim | United States : Pennsylvania : Myerstown | United States : Pennsylvania : Norristown | United States : Pennsylvania : PHILADELPHIA E | United States : Pennsylvania : PITTSBURGH NE | United States : Pennsylvania : Philadelphia | United States : Pennsylvania : Pittsburgh | United States : Pennsylvania : Pittsburgh Heilman | United States : Pennsylvania : Pottstown | United States : Pennsylvania : Reading | United States : Pennsylvania : Residence Based | United States : Pennsylvania : Saxonburg | United States : Pennsylvania : Scranton | United States : Pennsylvania : State College , Williamsport | United States : Pennsylvania : WILKES BARRE | United States : Pennsylvania : Warrendale | United States : Pennsylvania : West Chester | United States : Pennsylvania : Wilkes Barre | United States : Pennsylvania : York | United States : Pennsylvania : Youngstown | United States : Puerto Rico : Caguas | United States : Puerto Rico : Dorado | United States : Puerto Rico : Guanica | United States : Puerto Rico : Guaynabo | United States : Puerto Rico : Isabela | United States : Puerto Rico : Juana Diaz | United States : Puerto Rico : PUERTO RICO W HYBRID | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Sabana Grande | United States : Puerto Rico : San Juan | United States : Puerto Rico : Santa Isabel | United States : Puerto Rico : Yauco | United States : Residence Based : Residence Based | United States : Rhode Island : Cumberland | United States : Rhode Island : Providence | United States : Rhode Island : Residence Based | United States : Rhode Island : Woonsocket | United States : South Carolina : CHARLESTON NORTH | United States : South Carolina : COLUMBIA WEST | United States : South Carolina : Charleston | United States : South Carolina : Columbia | United States : South Carolina : FLORENCE | United States : South Carolina : Greenville | United States : South Carolina : Greenwood | United States : South Carolina : Hartsville | United States : South Carolina : Myrtle Beach | United States : South Carolina : Residence Based | United States : South Carolina : Spartanburg | United States : South Carolina : Summerville | United States : South Dakota : Aberdeen | United States : South Dakota : Brandon | United States : South Dakota : Harrisburg | United States : South Dakota : Pierre | United States : South Dakota : Rapid City | United States : South Dakota : Residence Based | United States : South Dakota : Sioux Falls | United States : South Dakota : Tea | United States : Tennessee : Brentwood | United States : Tennessee : CLARKSVILLE | United States : Tennessee : Charleston | United States : Tennessee : Chattanooga | United States : Tennessee : Cleveland | United States : Tennessee : Collierville | United States : Tennessee : Cordova | United States : Tennessee : Franklin | United States : Tennessee : Germantown | United States : Tennessee : Hendersonville | United States : Tennessee : Jackson | United States : Tennessee : Johnson City | United States : Tennessee : KNOXVILLE W | United States : Tennessee : Kingsport | United States : Tennessee : Knoxville | United States : Tennessee : Memphis | United States : Tennessee : Murfreesboro | United States : Tennessee : Nashville | United States : Tennessee : Residence Based | United States : Tennessee : Union City | United States : Texas : AMARILLO | United States : Texas : Aiken | United States : Texas : Amarillo | United States : Texas : Arlington | United States : Texas : Austin | United States : Texas : Baytown | United States : Texas : Beaumont | United States : Texas : Big Spring | United States : Texas : Bishop | United States : Texas : Cedar Hill | United States : Texas : Channelview | United States : Texas : College Station | United States : Texas : Corpus Christi | United States : Texas : Dallas | United States : Texas : Denton | United States : Texas : Donna | United States : Texas : Dumas | United States : Texas : El Campo | United States : Texas : El Paso | United States : Texas : Fort Worth | United States : Texas : Friendswood | United States : Texas : Frisco | United States : Texas : Georgetown Temple | United States : Texas : Hale Center | United States : Texas : Haskell | United States : Texas : Houston | United States : Texas : Idalou | United States : Texas : Irving | United States : Texas : KILLEEN | United States : Texas : Laredo | United States : Texas : Littlefield | United States : Texas : Lockhart | United States : Texas : Longview | United States : Texas : Lubbock | United States : Texas : Mansfield | United States : Texas : McAllen | United States : Texas : New Braunfels | United States : Texas : ODESSA | United States : Texas : Pasadena | United States : Texas : Pharr | United States : Texas : Plainview | United States : Texas : Plano | United States : Texas : Residence Based | United States : Texas : SAN ANTONIO W | United States : Texas : San Antonio | United States : Texas : Spring | United States : Texas : Sugarland | United States : Texas : TEXARKANA | United States : Texas : Tomball | United States : Texas : VALLEY NORTH | United States : Texas : VICTORIA | United States : Texas : WICHITA FALLS | United States : Texas : Weslaco | United States : Utah : Clearfield | United States : Utah : Layton | United States : Utah : Ogden | United States : Utah : Residence Based | United States : Utah : Salt Lake City | United States : Utah : Sandy | United States : Vermont : Burlington | United States : Vermont : Residence Based | United States : Vermont : Rutland | United States : Virginia : Arlington | United States : Virginia : CHARLOTTESVILLE | United States : Virginia : Chantilly | United States : Virginia : Charlottesville | United States : Virginia : Chesterfield | United States : Virginia : Fairfax | United States : Virginia : Fredericksburg | United States : Virginia : Hampton | United States : Virginia : Lynchburg | United States : Virginia : Norfolk | United States : Virginia : Residence Based | United States : Virginia : Richmond | United States : Virginia : Roanoke | United States : Virginia : Virginia Beach | United States : Virginia : WOODBRIDGE | United States : Washington : Bothell | United States : Washington : Bremerton | United States : Washington : Issaquah | United States : Washington : Kennewick | United States : Washington : Laconner | United States : Washington : Lynnwood | United States : Washington : Othello | United States : Washington : Residence Based | United States : Washington : SEATTLE N | United States : Washington : SeaTac | United States : Washington : Seattle | United States : Washington : Spokane | United States : Washington : Tacoma | United States : Washington : Warden | United States : West Virginia : Charleston | United States : West Virginia : HUNTINGTON | United States : West Virginia : Institute | United States : West Virginia : MARTINSBURG | United States : West Virginia : MORGANTOWN | United States : West Virginia : New Martinsville | United States : West Virginia : PARKERSBURG | United States : West Virginia : Residence Based | United States : West Virginia : South Charleston | United States : West Virginia : Weirton | United States : Wisconsin : Appleton | United States : Wisconsin : Arlington | United States : Wisconsin : Deforest | United States : Wisconsin : Green Bay | United States : Wisconsin : Janesville | United States : Wisconsin : Livingston | United States : Wisconsin : Madison | United States : Wisconsin : Middleton | United States : Wisconsin : Milwaukee | United States : Wisconsin : Randolph | United States : Wisconsin : Residence Based | United States : Wisconsin : Sussex | United States : Wyoming : Cheyenne | United States : Wyoming : Residence Based
Division: Pharmaceuticals
Reference Code: 851858
Contact Us
Email:
TECHNICAL SUPPORT SPECIALIST - US Residence based position
Posted 4 days ago
Job Viewed
Job Description
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
Location: United States : Alabama : ANNISTON | United States : Alabama : Birmingham | United States : Alabama : Centre | United States : Alabama : DOTHAN | United States : Alabama : Huntsville | United States : Alabama : Loxley | United States : Alabama : Mobile | United States : Alabama : Montgomery | United States : Alabama : NORTHEAST | United States : Alabama : Piedmont | United States : Alabama : Residence Based | United States : Alabama : TUSCALOOSA | United States : Alaska : Anchorage | United States : Alaska : Residence Based | United States : Arizona : Casa Grande | United States : Arizona : Chandler | United States : Arizona : Eloy | United States : Arizona : Flagstaff | United States : Arizona : Glendale | United States : Arizona : Maricopa | United States : Arizona : Mesa | United States : Arizona : PHOENIX W | United States : Arizona : Peoria | United States : Arizona : Phoenix | United States : Arizona : Residence Based | United States : Arizona : Tucson | United States : Arizona : Yuma | United States : Arkansas : Bentonville | United States : Arkansas : CONWAY | United States : Arkansas : DeWitt | United States : Arkansas : HOT SPRINGS | United States : Arkansas : Harrisburg | United States : Arkansas : Jonesboro | United States : Arkansas : Little Rock | United States : Arkansas : Marion | United States : Arkansas : North Little Rock | United States : Arkansas : Residence Based | United States : Arkansas : Rogers | United States : Arkansas : Stuttgart | United States : California : Acampo | United States : California : Anaheim | United States : California : Arroyo Grande | United States : California : Bakersfield | United States : California : Bell Gardens | United States : California : Berkeley | United States : California : Beverly Hills | United States : California : Burbank | United States : California : CORONA | United States : California : Canoga Park | United States : California : Coalinga | United States : California : Colusa | United States : California : Corona | United States : California : Davis | United States : California : El Centro | United States : California : Emeryville | United States : California : Escondido | United States : California : Esparto | United States : California : Fremont | United States : California : Fresno | United States : California : Hemet | United States : California : Huntington Beach | United States : California : Huron | United States : California : Indio | United States : California : Irvine | United States : California : Lancaster | United States : California : Long Beach | United States : California : Los Angeles | United States : California : Manteca | United States : California : Martinez | United States : California : Mcfarland | United States : California : Milpitas | United States : California : Modesto | United States : California : Mountain View | United States : California : North Hollywood | United States : California : Oakland | United States : California : Ontario | United States : California : Oxnard | United States : California : Palm Springs | United States : California : Pasadena | United States : California : Pomona | United States : California : Redding | United States : California : Redlands | United States : California : Residence Based | United States : California : Richmond | United States : California : Riverside | United States : California : Roseville | United States : California : SAN JOSE S | United States : California : SANTA BARBARA | United States : California : Sacramento | United States : California : Salinas | United States : California : San Bernardino | United States : California : San Diego | United States : California : San Francisco | United States : California : San Jose | United States : California : San Juan Bautista | United States : California : San Ramon | United States : California : Santa Ana | United States : California : Santa Clarita | United States : California : Santa Monica | United States : California : Santa Rosa | United States : California : Shafter | United States : California : Simi Valley | United States : California : Sunnyvale | United States : California : Visalia | United States : California : West Sacramento | United States : California : Whittier | United States : California : Williams | United States : California : Woodland | United States : California : Yorba Linda | United States : Colorado : Aurora | United States : Colorado : Boulder | United States : Colorado : Centennial | United States : Colorado : Colorado Springs | United States : Colorado : DENVER N | United States : Colorado : Denver | United States : Colorado : Englewood | United States : Colorado : Fort Collins | United States : Colorado : Lakewood | United States : Colorado : Littleton | United States : Colorado : Longmont | United States : Colorado : Residence Based | United States : Connecticut : Berlin | United States : Connecticut : Bristol | United States : Connecticut : HARTFORD S | United States : Connecticut : Hartford | United States : Connecticut : Mystic | United States : Connecticut : New Britain | United States : Connecticut : New Haven | United States : Connecticut : Residence Based | United States : Connecticut : STAMFORD | United States : Connecticut : Stamford | United States : Connecticut : Waterbury | United States : Connecticut : West Haven | United States : Delaware : Dover | United States : Delaware : NEWARK | United States : Delaware : Residence Based | United States : Delaware : Wilmington | United States : District of Columbia : Residence Based | United States : District of Columbia : Washington | United States : Florida : Boca Raton | United States : Florida : Boynton Beach | United States : Florida : Bradenton | United States : Florida : Cape Coral | United States : Florida : Clearwater | United States : Florida : Daytona Beach | United States : Florida : Deltona | United States : Florida : Destin | United States : Florida : FORT LAUDERDALE N | United States : Florida : Felda | United States : Florida : Fort Lauderdale | United States : Florida : Ft Myers | United States : Florida : Gainesville | United States : Florida : Hialeah | United States : Florida : Hollywood | United States : Florida : Homestead | United States : Florida : Jacksonville | United States : Florida : Kissimmee | United States : Florida : Labelle | United States : Florida : Lakeland | United States : Florida : MELBOURNE | United States : Florida : MIAMI S | United States : Florida : MIAMI W | United States : Florida : Miami | United States : Florida : Molino | United States : Florida : Naples | United States : Florida : New Port Richey | United States : Florida : Ocala | United States : Florida : Orange Park | United States : Florida : Orlando | United States : Florida : PORT CHARLOTTE | United States : Florida : Panama City | United States : Florida : Pensacola | United States : Florida : Plant City | United States : Florida : Port St Lucie | United States : Florida : Residence Based | United States : Florida : SPRING HILL | United States : Florida : Sarasota | United States : Florida : St Petersburg | United States : Florida : THE VILLAGES | United States : Florida : Tallahassee | United States : Florida : Tampa | United States : Florida : West Palm Beach | United States : Florida : Winter Haven | United States : Georgia : ALBANY | United States : Georgia : Alpharetta | United States : Georgia : Atlanta | United States : Georgia : Augusta | United States : Georgia : Cartersville | United States : Georgia : Chatsworth | United States : Georgia : Columbus | United States : Georgia : Dalton | United States : Georgia : Dawson | United States : Georgia : Duluth | United States : Georgia : Forest Park | United States : Georgia : Gainesville | United States : Georgia : Kennesaw | United States : Georgia : Lawrenceville | United States : Georgia : Leesburg | United States : Georgia : Macon | United States : Georgia : Marietta | United States : Georgia : McDonough | United States : Georgia : North Atlanta | United States : Georgia : Peachtree City | United States : Georgia : Residence Based | United States : Georgia : Rome | United States : Georgia : Roswell | United States : Georgia : Sandy Springs | United States : Georgia : Savannah | United States : Georgia : South Atlanta | United States : Georgia : Tifton | United States : Georgia : Tucker | United States : Georgia : VALDOSTA | United States : Georgia : Warner Robins | United States : Georgia : Woodbine | United States : Hawaii : Haleiwa | United States : Hawaii : Honolulu | United States : Hawaii : Kalaheo | United States : Hawaii : Kapolei | United States : Hawaii : Kaunakakai | United States : Hawaii : Kaunakakai- Molokai | United States : Hawaii : Kihei | United States : Hawaii : Kunia | United States : Hawaii : Lahaina | United States : Hawaii : Residence Based | United States : Idaho : Boise | United States : Idaho : Filer | United States : Idaho : Nampa | United States : Idaho : Parma | United States : Idaho : Payette | United States : Idaho : Residence Based | United States : Idaho : Soda Springs | United States : Idaho : Williamsburg | United States : Illinois : Ashton | United States : Illinois : Aurora | United States : Illinois : BELLEVILLE | United States : Illinois : Bloomington | United States : Illinois : Calumet City | United States : Illinois : Centralia | United States : Illinois : Champaign | United States : Illinois : Chicago | United States : Illinois : Collinsville | United States : Illinois : Dekalb | United States : Illinois : Dwight | United States : Illinois : Effingham | United States : Illinois : Elgin | United States : Illinois : Elk Grove Village | United States : Illinois : Fairmount | United States : Illinois : Farmer City | United States : Illinois : Geneseo | United States : Illinois : Illiopolis | United States : Illinois : Jerseyville | United States : Illinois : Joliet | United States : Illinois : Lexington | United States : Illinois : Mason City | United States : Illinois : Milford | United States : Illinois : Monmouth | United States : Illinois : Morton | United States : Illinois : Morton Grove | United States : Illinois : Moweaqua | United States : Illinois : Naperville | United States : Illinois : Niles | United States : Illinois : Oak Grove | United States : Illinois : Peoria | United States : Illinois : Pleasant Plains | United States : Illinois : ROCKFORD | United States : Illinois : Residence Based | United States : Illinois : Rolling Meadows | United States : Illinois : Savoy | United States : Illinois : Skokie | United States : Illinois : Springfield | United States : Illinois : Stonington | United States : Illinois : Thomasboro | United States : Illinois : Tremont | United States : Illinois : Tuscola | United States : Illinois : Ursa | United States : Illinois : Waterman | United States : Illinois : White Heath | United States : Indiana : Brazil | United States : Indiana : CORYDON | United States : Indiana : Carmel | United States : Indiana : Cicero | United States : Indiana : Crawfordsville | United States : Indiana : Edison Lakes | United States : Indiana : Elkhart | United States : Indiana : Evansville | United States : Indiana : Fort Wayne | United States : Indiana : Franklin | United States : Indiana : GREENFIELD | United States : Indiana : Gary | United States : Indiana : Greensburg | United States : Indiana : Indianapolis | United States : Indiana : Kentland | United States : Indiana : Lafayette | United States : Indiana : Lebanon | United States : Indiana : Mishawaka | United States : Indiana : Monticello | United States : Indiana : New Castle | United States : Indiana : Oxford | United States : Indiana : Remington | United States : Indiana : Rensselaer | United States : Indiana : Residence Based | United States : Indiana : Reynolds | United States : Indiana : SOUTH BEND S | United States : Indiana : Tipton | United States : Indiana : Washington | United States : Indiana : West Lafayette | United States : Indiana : Whitestown | United States : Indiana : Windfall | United States : Iowa : AMES | United States : Iowa : Anamosa | United States : Iowa : Ankeny | United States : Iowa : Aplington | United States : Iowa : Atlantic | United States : Iowa : Beaman | United States : Iowa : Boone | United States : Iowa : Carroll | United States : Iowa : Cedar Falls | United States : Iowa : Cedar Rapids | United States : Iowa : Clarion | United States : Iowa : Davenport | United States : Iowa : Des Moines | United States : Iowa : Dyke | United States : Iowa : Earlham | United States : Iowa : Grinnell | United States : Iowa : Harcourt | United States : Iowa : Harlan | United States : Iowa : Humboldt | United States : Iowa : Huxley | United States : Iowa : Independence | United States : Iowa : Muscatine | United States : Iowa : North Liberty | United States : Iowa : Oelwein | United States : Iowa : Pella | United States : Iowa : Perry | United States : Iowa : Residence Based | United States : Iowa : SIOUX CITY | United States : Iowa : Spencer | United States : Iowa : Storm Lake | United States : Iowa : Urbandale | United States : Iowa : Williamsburg | United States : Kansas : Colwich | United States : Kansas : KANSAS CITY N | United States : Kansas : Kansas City | United States : Kansas : Kismet | United States : Kansas : Manhattan | United States : Kansas : Mt. Hope | United States : Kansas : Overland Park | United States : Kansas : Plains | United States : Kansas : Residence Based | United States : Kansas : Shawnee Mission | United States : Kansas : Stilwell | United States : Kansas : Topeka | United States : Kansas : Ulysses | United States : Kansas : WICHITA E | United States : Kansas : Wichita | United States : Kentucky : ASHLAND | United States : Kentucky : ELIZABETHTOWN | United States : Kentucky : LEXINGTON E | United States : Kentucky : Lexington | United States : Kentucky : Louisville | United States : Kentucky : Owensboro | United States : Kentucky : Residence Based | United States : Kentucky : Richmond | United States : Kentucky : SOMERSET | United States : Louisiana : ALEXANDRIA | United States : Louisiana : Baton Rouge | United States : Louisiana : LAKE CHARLES | United States : Louisiana : Lafayette | United States : Louisiana : Luling | United States : Louisiana : MONROE | United States : Louisiana : Marrero | United States : Louisiana : NEW ORLEANS E | United States : Louisiana : NORTHSHORE | United States : Louisiana : New Orleans | United States : Louisiana : Residence Based | United States : Louisiana : Shreveport | United States : Maine : Augusta | United States : Maine : Bangor | United States : Maine : Portland | United States : Maine : Residence Based | United States : Maryland : BALTIMORE | United States : Maryland : Baltimore | United States : Maryland : College Park | United States : Maryland : Columbia | United States : Maryland : Frederick | United States : Maryland : Gaithersburg | United States : Maryland : Galena | United States : Maryland : Glen Burnie | United States : Maryland : HYATTSVILLE | United States : Maryland : Laurel | United States : Maryland : Residence Based | United States : Maryland : SALISBURY | United States : Maryland : Silver Spring | United States : Maryland : Towson | United States : Maryland : Waldorf | United States : Massachusetts : Boston | United States : Massachusetts : Bridgewater | United States : Massachusetts : Cambridge | United States : Massachusetts : Framingham | United States : Massachusetts : NORTHBOROUGH | United States : Massachusetts : New Bedford | United States : Massachusetts : Norwood | United States : Massachusetts : Reading | United States : Massachusetts : Residence Based | United States : Massachusetts : SPRINGFIELD N | United States : Massachusetts : Sheffield | United States : Massachusetts : Shrewsbury | United States : Massachusetts : South Deerfield | United States : Massachusetts : Springfield | United States : Massachusetts : WORCESTER | United States : Massachusetts : Worcester | United States : Michigan : Ann Arbor | United States : Michigan : Auburn Hills | United States : Michigan : BAY CITY | United States : Michigan : Clinton Twp | United States : Michigan : Constantine | United States : Michigan : Dearborn | United States : Michigan : Detroit | United States : Michigan : Farmington | United States : Michigan : Flint | United States : Michigan : GRAND RAPIDS E | United States : Michigan : Grand Rapids | United States : Michigan : Holland | United States : Michigan : KALAMAZOO SOUTH | United States : Michigan : Kalamazoo | United States : Michigan : Lansing | United States : Michigan : Madison Heights | United States : Michigan : Marquette | United States : Michigan : Mason | United States : Michigan : Muskegon | United States : Michigan : North Detroit | United States : Michigan : ROCHESTER | United States : Michigan : Residence Based | United States : Michigan : Richland | United States : Michigan : Saginaw | United States : Michigan : South Bend | United States : Michigan : South Detroit | United States : Michigan : TRAVERSE CITY | United States : Michigan : Ypsilanti | United States : Minnesota : Blaine | United States : Minnesota : Bloomington | United States : Minnesota : Chanhassen | United States : Minnesota : Chaska | United States : Minnesota : Dassel | United States : Minnesota : Duluth | United States : Minnesota : EAGAN SW, MN SPECIALTY | United States : Minnesota : Eagan | United States : Minnesota : Eden Prairie | United States : Minnesota : Edina | United States : Minnesota : Glyndon | United States : Minnesota : Hutchinson | United States : Minnesota : Leland | United States : Minnesota : MANKATO | United States : Minnesota : Mankato | United States : Minnesota : Mapleton | United States : Minnesota : Minneapolis | United States : Minnesota : Olivia | United States : Minnesota : Owatonna | United States : Minnesota : Redwood Falls | United States : Minnesota : Residence Based | United States : Minnesota : Rochester | United States : Minnesota : Sabin | United States : Minnesota : Shakopee | United States : Minnesota : St Paul | United States : Minnesota : Stanton | United States : Minnesota : Stoneville | United States : Mississippi : Biloxi | United States : Mississippi : Columbus | United States : Mississippi : Flora | United States : Mississippi : Gulfport | United States : Mississippi : HATTIESBURG | United States : Mississippi : Hollandale | United States : Mississippi : Indianola | United States : Mississippi : JACKSON EAST | United States : Mississippi : Jackson | United States : Mississippi : Leland | United States : Mississippi : Olive Branch | United States : Mississippi : Residence Based | United States : Mississippi : Scott | United States : Mississippi : Southaven | United States : Mississippi : Stoneville | United States : Mississippi : Tupelo | United States : Mississippi : Winterville | United States : Missouri : Brookfield | United States : Missouri : CAPE GIRARDEAU | United States : Missouri : COLUMBIA | United States : Missouri : Chesterfield | United States : Missouri : Creve Coeur | United States : Missouri : Hazelwood | United States : Missouri : Joplin | United States : Missouri : Kansas City | United States : Missouri : Liberty | United States : Missouri : Marshall | United States : Missouri : Matthews | United States : Missouri : New Haven | United States : Missouri : Owensville | United States : Missouri : Residence Based | United States : Missouri : SAINT CHARLES | United States : Missouri : SPRINGFIELD E | United States : Missouri : Saint Joseph | United States : Missouri : Sikeston | United States : Missouri : Springfield | United States : Missouri : St. Charles | United States : Missouri : St. Louis | United States : Montana : Billings | United States : Montana : Bozeman | United States : Montana : Great Falls | United States : Montana : Residence Based | United States : Nebraska : Beaver Crossing | United States : Nebraska : Blair | United States : Nebraska : Fontenelle | United States : Nebraska : Gothenburg | United States : Nebraska : Grand Island | United States : Nebraska : Hastings | United States : Nebraska : Henderson | United States : Nebraska : Kearney | United States : Nebraska : Lincoln | United States : Nebraska : North Bend | United States : Nebraska : Omaha | United States : Nebraska : Residence Based | United States : Nebraska : Stromsburg | United States : Nebraska : Waco | United States : Nebraska : York | United States : Nevada : Carson City | United States : Nevada : LAS VEGAS N | United States : Nevada : Las Vegas | United States : Nevada : Reno | United States : Nevada : Residence Based | United States : New Hampshire : Hanover | United States : New Hampshire : MANCHESTER | United States : New Hampshire : Manchester | United States : New Hampshire : Nashua | United States : New Hampshire : Portsmouth | United States : New Jersey : Cedar Knolls | United States : New Jersey : Cherry Hill | United States : New Jersey : Edison | United States : New Jersey : Egg Harbor Twp | United States : New Jersey : FREEHOLD | United States : New Jersey : Fairfield | United States : New Jersey : Jersey City | United States : New Jersey : Lakewood | United States : New Jersey : Montville | United States : New Jersey : Morristown | United States : New Jersey : Newark | United States : New Jersey : Old Bridge | United States : New Jersey : Parsippany | United States : New Jersey : Paterson | United States : New Jersey : Residence Based | United States : New Jersey : Toms River | United States : New Jersey : Trenton | United States : New Jersey : Vineland | United States : New Jersey : Wayne | United States : New Jersey : Whippany | United States : New Mexico : Albuquerque | United States : New Mexico : Berino | United States : New Mexico : Las Cruces | United States : New Mexico : Residence Based | United States : New York : Albany | United States : New York : BUFFALO S | United States : New York : Bronx | United States : New York : Brooklyn | United States : New York : Buffalo | United States : New York : Canandiagua | United States : New York : Commack | United States : New York : Garden City | United States : New York : HEMPSTEAD | United States : New York : JAMAICA | United States : New York : LIVERPOOL | United States : New York : Long Island | United States : New York : Manhattan | United States : New York : Newburgh | United States : New York : Poughkeepsie | United States : New York : Queens | United States : New York : Residence Based | United States : New York : Rochester | United States : New York : SARATOGA SPRINGS | United States : New York : SCHENECTADY | United States : New York : SPRING VALLEY | United States : New York : SYRACUSE S | United States : New York : Schenectady | United States : New York : Staten Island | United States : New York : Syracuse | United States : New York : Tarrytown | United States : New York : UTICA | United States : New York : WEBSTER | United States : New York : White Plains | United States : North Carolina : Asheville | United States : North Carolina : Cary | United States : North Carolina : Chapel Hill | United States : North Carolina : Charlotte | United States : North Carolina : Clayton | United States : North Carolina : DURHAM | United States : North Carolina : DURHAM | United States : North Carolina : Durham | United States : North Carolina : Fayetteville | United States : North Carolina : Gastonia | United States : North Carolina : Greensboro | United States : North Carolina : Greenville | United States : North Carolina : Hickory | United States : North Carolina : Kannapolis | United States : North Carolina : Matthews | United States : North Carolina : Morrisville | United States : North Carolina : Mount Olive | United States : North Carolina : Mt Olive | United States : North Carolina : Pikeville | United States : North Carolina : Raleigh | United States : North Carolina : Research Triangle Park | United States : North Carolina : Residence Based | United States : North Carolina : Rocky Mount | United States : North Carolina : Statesville | United States : North Carolina : Wilmington | United States : North Carolina : Wilson | United States : North Carolina : Winston-Salem | United States : North Dakota : Bismark | United States : North Dakota : Fargo | United States : North Dakota : Grand Fords | United States : North Dakota : Minot | United States : North Dakota : Residence Based | United States : North Dakota : West Fargo | United States : Ohio : AKRON E | United States : Ohio : Akron | United States : Ohio : CANTON | United States : Ohio : CINCINNATI S | United States : Ohio : COLUMBUS S | United States : Ohio : COLUMBUS W | United States : Ohio : Cincinnati | United States : Ohio : Cleveland | United States : Ohio : Columbus | United States : Ohio : DAYTON N | United States : Ohio : Dayton | United States : Ohio : Deshler | United States : Ohio : Findlay | United States : Ohio : Greenville | United States : Ohio : Hamilton | United States : Ohio : Hebron | United States : Ohio : LIMA | United States : Ohio : Lebanon | United States : Ohio : London | United States : Ohio : Lorain | United States : Ohio : MASON | United States : Ohio : Manfields | United States : Ohio : Marion | United States : Ohio : Mentor | United States : Ohio : Residence Based | United States : Ohio : Reynoldsburg | United States : Ohio : St Marys | United States : Ohio : Toledo | United States : Ohio : Troy | United States : Ohio : Washington Courthouse | United States : Ohio : Zanesville | United States : Oklahoma : LAWTON | United States : Oklahoma : Oklahoma City | United States : Oklahoma : Residence Based | United States : Oklahoma : Tulsa | United States : Oklahoma : Turpin | United States : Oklahoma : Yukon | United States : Oregon : Brooks | United States : Oregon : Eugene | United States : Oregon : PORTLAND NORTH | United States : Oregon : Portland | United States : Oregon : ROGUE VALLEY | United States : Oregon : Residence Based | United States : Oregon : Salem | United States : Oregon : WILLAMETTE VALLEY | United States : Oregon : Wilsonville | United States : Pennsylvania : Allentown | United States : Pennsylvania : Bensalem | United States : Pennsylvania : Bethlehem | United States : Pennsylvania : Butler | United States : Pennsylvania : CARLISLE | United States : Pennsylvania : Drexel Hill | United States : Pennsylvania : ERIE | United States : Pennsylvania : Greensburg | United States : Pennsylvania : Harrisburg | United States : Pennsylvania : Indianola | United States : Pennsylvania : Johnstown | United States : Pennsylvania : LANCASTER | United States : Pennsylvania : Lancaster | United States : Pennsylvania : Lawrence | United States : Pennsylvania : Levittown PA | United States : Pennsylvania : Manchester | United States : Pennsylvania : Manheim | United States : Pennsylvania : Myerstown | United States : Pennsylvania : Norristown | United States : Pennsylvania : PHILADELPHIA E | United States : Pennsylvania : PITTSBURGH NE | United States : Pennsylvania : Philadelphia | United States : Pennsylvania : Pittsburgh | United States : Pennsylvania : Pittsburgh Heilman | United States : Pennsylvania : Pottstown | United States : Pennsylvania : Reading | United States : Pennsylvania : Residence Based | United States : Pennsylvania : Saxonburg | United States : Pennsylvania : Scranton | United States : Pennsylvania : State College , Williamsport | United States : Pennsylvania : WILKES BARRE | United States : Pennsylvania : Warrendale | United States : Pennsylvania : West Chester | United States : Pennsylvania : Wilkes Barre | United States : Pennsylvania : York | United States : Pennsylvania : Youngstown | United States : Puerto Rico : Caguas | United States : Puerto Rico : Dorado | United States : Puerto Rico : Guanica | United States : Puerto Rico : Guaynabo | United States : Puerto Rico : Isabela | United States : Puerto Rico : Juana Diaz | United States : Puerto Rico : PUERTO RICO W HYBRID | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Sabana Grande | United States : Puerto Rico : San Juan | United States : Puerto Rico : Santa Isabel | United States : Puerto Rico : Yauco | United States : Residence Based : Residence Based | United States : Rhode Island : Cumberland | United States : Rhode Island : Providence | United States : Rhode Island : Residence Based | United States : Rhode Island : Woonsocket | United States : South Carolina : CHARLESTON NORTH | United States : South Carolina : COLUMBIA WEST | United States : South Carolina : Charleston | United States : South Carolina : Columbia | United States : South Carolina : FLORENCE | United States : South Carolina : Greenville | United States : South Carolina : Greenwood | United States : South Carolina : Hartsville | United States : South Carolina : Myrtle Beach | United States : South Carolina : Residence Based | United States : South Carolina : Spartanburg | United States : South Carolina : Summerville | United States : South Dakota : Aberdeen | United States : South Dakota : Brandon | United States : South Dakota : Harrisburg | United States : South Dakota : Pierre | United States : South Dakota : Rapid City | United States : South Dakota : Residence Based | United States : South Dakota : Sioux Falls | United States : South Dakota : Tea | United States : Tennessee : Brentwood | United States : Tennessee : CLARKSVILLE | United States : Tennessee : Charleston | United States : Tennessee : Chattanooga | United States : Tennessee : Cleveland | United States : Tennessee : Collierville | United States : Tennessee : Cordova | United States : Tennessee : Franklin | United States : Tennessee : Germantown | United States : Tennessee : Hendersonville | United States : Tennessee : Jackson | United States : Tennessee : Johnson City | United States : Tennessee : KNOXVILLE W | United States : Tennessee : Kingsport | United States : Tennessee : Knoxville | United States : Tennessee : Memphis | United States : Tennessee : Murfreesboro | United States : Tennessee : Nashville | United States : Tennessee : Residence Based | United States : Tennessee : Union City | United States : Texas : AMARILLO | United States : Texas : Aiken | United States : Texas : Amarillo | United States : Texas : Arlington | United States : Texas : Austin | United States : Texas : Baytown | United States : Texas : Beaumont | United States : Texas : Big Spring | United States : Texas : Bishop | United States : Texas : Cedar Hill | United States : Texas : Channelview | United States : Texas : College Station | United States : Texas : Corpus Christi | United States : Texas : Dallas | United States : Texas : Denton | United States : Texas : Donna | United States : Texas : Dumas | United States : Texas : El Campo | United States : Texas : El Paso | United States : Texas : Fort Worth | United States : Texas : Friendswood | United States : Texas : Frisco | United States : Texas : Georgetown Temple | United States : Texas : Hale Center | United States : Texas : Haskell | United States : Texas : Houston | United States : Texas : Idalou | United States : Texas : Irving | United States : Texas : KILLEEN | United States : Texas : Laredo | United States : Texas : Littlefield | United States : Texas : Lockhart | United States : Texas : Longview | United States : Texas : Lubbock | United States : Texas : Mansfield | United States : Texas : McAllen | United States : Texas : New Braunfels | United States : Texas : ODESSA | United States : Texas : Pasadena | United States : Texas : Pharr | United States : Texas : Plainview | United States : Texas : Plano | United States : Texas : Residence Based | United States : Texas : SAN ANTONIO W | United States : Texas : San Antonio | United States : Texas : Spring | United States : Texas : Sugarland | United States : Texas : TEXARKANA | United States : Texas : Tomball | United States : Texas : VALLEY NORTH | United States : Texas : VICTORIA | United States : Texas : WICHITA FALLS | United States : Texas : Weslaco | United States : Utah : Clearfield | United States : Utah : Layton | United States : Utah : Ogden | United States : Utah : Residence Based | United States : Utah : Salt Lake City | United States : Utah : Sandy | United States : Vermont : Burlington | United States : Vermont : Residence Based | United States : Vermont : Rutland | United States : Virginia : Arlington | United States : Virginia : CHARLOTTESVILLE | United States : Virginia : Chantilly | United States : Virginia : Charlottesville | United States : Virginia : Chesterfield | United States : Virginia : Fairfax | United States : Virginia : Fredericksburg | United States : Virginia : Hampton | United States : Virginia : Lynchburg | United States : Virginia : Norfolk | United States : Virginia : Residence Based | United States : Virginia : Richmond | United States : Virginia : Roanoke | United States : Virginia : Virginia Beach | United States : Virginia : WOODBRIDGE | United States : Washington : Bothell | United States : Washington : Bremerton | United States : Washington : Issaquah | United States : Washington : Kennewick | United States : Washington : Laconner | United States : Washington : Lynnwood | United States : Washington : Othello | United States : Washington : Residence Based | United States : Washington : SEATTLE N | United States : Washington : SeaTac | United States : Washington : Seattle | United States : Washington : Spokane | United States : Washington : Tacoma | United States : Washington : Warden | United States : West Virginia : Charleston | United States : West Virginia : HUNTINGTON | United States : West Virginia : Institute | United States : West Virginia : MARTINSBURG | United States : West Virginia : MORGANTOWN | United States : West Virginia : New Martinsville | United States : West Virginia : PARKERSBURG | United States : West Virginia : Residence Based | United States : West Virginia : South Charleston | United States : West Virginia : Weirton | United States : Wisconsin : Appleton | United States : Wisconsin : Arlington | United States : Wisconsin : Deforest | United States : Wisconsin : Green Bay | United States : Wisconsin : Janesville | United States : Wisconsin : Livingston | United States : Wisconsin : Madison | United States : Wisconsin : Middleton | United States : Wisconsin : Milwaukee | United States : Wisconsin : Randolph | United States : Wisconsin : Residence Based | United States : Wisconsin : Sussex | United States : Wyoming : Cheyenne | United States : Wyoming : Residence Based
Division: Pharmaceuticals
Reference Code: 851858
Contact Us
Email:
Technical Services Manager
Posted 16 days ago
Job Viewed
Job Description
**Amount of Travel Required:** 0-80%
**WHO YOU ARE:**
Safety Focused. Observant. Action Oriented. If these words resonate, then consider our Technical Services Manager as the position for you. In this role, you will implement and maintain Food Safety and Safety programs within multiple USDA and FDA facilities across a geographic area while effectively promoting the mission and values of the company to achieve strategic company goals. Are you ready to make an impact on the protection of the world's food supply and the employees who maintain it? Apply now!
**WHO WE ARE:**
+ Leader in food safety solutions for both contract sanitation and chemistry in the food processing industry.
+ Over 10,000 dedicated team members across North America.
+ Corporate headquarters in Atlanta, GA with team members working in over 250 plants throughout North America.
+ Over 50+ years of experience in creating long-lasting partnerships.
**OUR MISSION:**
We protect the food supply by eliminating risks so families everywhere can eat without fear.
+ **Protect What Matters:** We are in service of safety at every step, ensuring the health of everyone is central to all we do - from plant team members to consumers?
+ **Deliver On Our Promises** **?:** We speak honestly and are dedicated to doing the right thing by upholding ethical standards and following through on our commitments to our teams, our customers, and our business?
+ **Win as a Team** **?:** We believe in the power of collaboration, uniting our diverse strengths while working hand-in-hand with our team members and customers to unlock potential and achieve stronger results together?
+ **Advance a Safer Future** **?:** We are committed to innovating more effective, sustainable, and cost-efficient food safety solutions to develop a safer world for all?
**WHAT YOU WILL DO:**
As the Technical Services Manager, you will be the tactical arm of Technical Services when it comes to all things safety. Job duties include:
+ Create, implement, and maintain all Food Safety and Safety policies, procedures, and documents to always ensure audit readiness, drive continuous improvement efforts, and support management teams in meeting goals and objectives surrounding Food Safety and Safety.
+ Support facility and local team by playing an active role in third-party audits and assessments by regulatory agencies and provide technical assistance/support in the handling of escalating issues surrounding Food Safety and Safety.
+ Uphold service standards by conducting routine facility visits and performing internal assessments to verify adherence to policies and procedures.
+ Verify compliance to all internal, customer, third-party auditing, and regulatory requirements including EEOC, OSHA, FDA, Homeland Security, EPA, and USDA.
+ Review technical problems and procedures of departments and recommend solutions to problems or changes in procedures and actively participate in the development and execution of action plans within each facility.
+ Raise the profile of food safety and safety by conducting on-going training at each facility to ensure each are embedded in the culture.
+ Plan and coordinate Food Safety and Safety efforts in support of company's growth by conducting initial Hazard Assessments and Food Safety Assessments while playing an active role in the start-up process of new business.
+ Communicate clearly, concisely, and professionally while tailoring communication style and content to the audience.
+ Special Projects and other duties as assigned
**YOUR MUST HAVES:**
+ Must be 18 years of age or older and active Driver's License.
+ Strong computer skills include Microsoft Office products.
+ Knowledge of food safety and safety regulations.
**WHAT WE PREFER YOU HAVE:**
+ 5+ years in the sanitation/food processing industry.
+ Ability to work well within a team, including adherence to core values and dynamic corporate culture.
+ Self-motivated with attention to detail, deadlines, and reporting.
+ Be adaptable to various assignments and non-routine tasks.
**OUR ENVIRONMENT:**
This position is based in your home office, when not travelling to the corporate headquarters, customer, or plant locations which may require the use of PPE including safety glasses, hardhat, ear protection, and/or other protective equipment/clothing. Walking, standing, sitting, and computer work are all required in this environment. Sitting for extended periods of time when travelling (mostly driving) is also required.
**WHAT WE OFFER:**
+ Medical, Dental, & Vision Insurance
+ Basic Life Insurance
+ Short- and Long-Term Disability
+ 401k Retirement Plan
+ Paid Holidays (varies by location)
+ Paid Vacation
+ Employee Assistance Program ("EAP")
+ Training & Development Opportunities
Fortrex is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, creed, sex, gender, gender identity, national origin, citizenship status, uniform service member status, veteran status, age, genetic information, disability, or any other protected status, in accordance with all applicable federal state, and local laws. Fortrex is committed to complying with the laws protecting qualified individuals with disabilities. Fortrex will provide a reasonable accommodation for any known physical or mental disability of a qualified individual with a disability to the extent required by law, provided the requested accommodation does not create an undue hardship for the Company and/or does not pose a direct threat to the health or safety of others in the workplace and/or to the individual. If a team member requires an accommodation, they must notify the site manager or the Corporate Human Resources Department. If an applicant requires an accommodation, they must notify the hiring manager and/or the Recruiter hiring for the position.
**YOUR NEXT STEPS:**
APPLY! All applications will be reviewed, and qualified candidates will be contacted to continue into the interview process. If you feel like you are a good fit for this position, APPLY! If you want to be a part of a large organization that treats you like family, APPLY NOW!
Director, Quality & Technical Services
Posted 8 days ago
Job Viewed
Job Description
#32149
Location: Joplin, MO
Company: Jasper Products
Category: Quality and Food Safety
Job Description
General Purpose
As a quality leader, function as an integrated business partner in the division. Demonstrate thought leadership, executive maturity, business acumen, collaboration, and a drive to execute with excellence. Measure progress and opportunities through metric management and compliance verification. Leverage expertise to manage risk, establish the proper mitigation controls, and grow the business organically by building confidence and strong partnerships with customer base.
Job Duties and ResponsibilitIes
* Champion a culture of excellence with emphasis on food safety and integrity. Drive engagement through servant leadership
* Create high performing teams that are customer centric and focused on preventive risk mitigation and predictive analytics. Develop and grow team in a sustainable manner
* Function as a key contributor to help shape the strategies, programs, and processes for food safety and quality (FSQ)
* Collaborate and work in tandem with R&D, sales, operations, BU leadership, and other stakeholders
* Serve as the FSQ contact for customers. Provide support for issue resolution, technical inquiries and metric management. Ensure compliance to customer agreements and monitor trends in data that may lead to rejection or non-compliance. Put preventive programs in place as needed
* Create a strong partnership with manufacturing leadership and drive alignment regarding current state and any future planning/action regarding FSQ programs, capital needs, and optimization of processes
* Leverage data analytics to improve efficiencies, optimize cost of quality and minimize the cost of nonconformance
* Provide timely communication, KPI reports and written summaries regarding projects, mitigation activities, findings and compliance to programs/policies (short, mid and long-range goals)
* Manage the food safety systems and quality assurance programs for assigned facilities to deliver against customer and regulatory requirements
* Ensure food safety and quality plans are current, relevant, and are being followed and implemented. Ensure all preventive control (PC's) and critical control points (CCP's) are appropriate and records are complete and accurate
* Lead serious issue management as it relates to assigned facilities
* Apply knowledge of QC requirements, ensure application of Good Laboratory Practice (GLP) to laboratory operations, support accuracy/precision, appropriateness of testing methodologies, proficiency and analytical results. Verify quality control (QC) programs at manufacturing sites are effectively and efficiently supporting production management
* Monitor plant environmental monitoring programs and verify that their corrective actions and hygiene/sanitation programs are robust and mitigating risk. Provide leadership in mitigation activities
* Proactively drive continuous improvement by understanding the gaps, reviewing trends, and data analytics. Ensure root cause analysis/corrective and preventive actions (RCA/CAPAs) are robust and actions are closed in a timely manner. Work with the plant and operations on any items that require capital and ensure the completion of those requests
* Support the planning, due diligence, construction, and commercialization of new plant or existing plant expansions
* Provide direction and support to sanitation efforts. Ensure quality managers review plant service reports and ensure action on any suggestions from the external representatives. Work with the sanitarians to ensure continued training and education of chemical use, software, SSOP practices, and sanitation verification activities
* Strategically build and manage the supply quality program and supplier expectations to comply with the Food Safety Modernization Act (FSMA) and support business unit (BU) initiatives
* Ensure assessors are calibrated and well versed in the materials and processes they are assessing and the quality of work is exceptional
* Partner with procurement, logistics, and business units to create audit plans, review non-conformances, and identify strategic suppliers to develop
* Partner with R&D, regulatory services, and business units to establish and maintain compliance with raw material and product contact packaging quality, food safety, and regulatory requirements
* Develop and deliver supply quality training programs to the core and extended teams. Develop subject matter expertise in key risk management (RM) categories allowing assessors to be well versed in process technology, visiting multiple vendors, understanding risks, assessing mitigation strategies, and documenting knowledge to share and leverage across the organization. Build tool kits to capture key learnings
* Function as a technical liaison with vendors and internal quality partners
* Harness knowledge from external technical and reference organization's and propagate learning, trends, and best practices internally and externally (e.g., with identified trade associations)
* Develop and manage the vendor non-conformance program. Drive Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA) and closed loop corrective action
* Define procedures and guidelines to support the supply quality program
* Build raw material ingredient and product contact packaging quality program within DFA. Build robust and comprehensive RM Specification Program
* Define procedures and guidelines for food fraud vulnerability assessment program and horizon-scanning
* Manage the risk assessment program for warehouses and co-manufacturers. Provide metrics and detailed risk assessment plans
* Develop performance improvement programs in areas where vendor performance is falling short of requirements
* Execute supplier/vendor assessments. Schedule and manage assessors and schedule assessments for new vendors and re-approval of current vendors. Define assessment plans
* Qualify raw materials by reviewing the food safety plans, validating CCPs, PC's, and/or OPRPs, testing raw material for compliance to specification, and ensuring the supplier has capability to manage the hazards defined for the raw material to be approved
* Develop Hazard Analysis Risk Assessment Matrix. Drive risk-based assessment priorities
* Participate in food safety risk assessment and infrastructure evaluation as needed. Work with quality managers to ensure action plans are developed and completed in a timely manner in tandem with the food safety team
* Support R&D, operations, and the business on evaluating new opportunities. Provide risk-based evaluations and customer driven solutions. Provide support and guidance for product commercialization
* Demonstrate knowledge on US and international regulations (if applicable)
* Adequately interpret regulations, educate the business on regulations, and ensure compliance to the regulations through compliance verification
* Perform management activities such as administering employee promotions and transfers; conducting ongoing performance conversations; mentoring, training, and coaching employees
* Follow all DFA good manufacturing practices (GMP) and work in a manner consistent with all corporate regulatory, food safety, quality, and sanitation requirements
* The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.Other duties may be assigned as required
Education and Experience
* Undergraduate degree in food science, biological sciences, or related curriculum (or equivalent combination of education and experience)
* Master of Science in food science or microbiology preferred
* 10 or more years of FSQ or related experience within the food and beverage industry, preferably within the dairy category, coupled with 2+ years of management experience
* Experience working in a manufacturing plant and operating in a centralized FSQ role
* Experience in a senior FSQ role with multi-plant experience supplying domestic and international markets (if applicable)
* Experience with manufacturing technologies, food safety, quality systems, risk mitigation, regulatory compliance, quality control, product commercialization, and customer engagement
* Certification and/or License - PCQI, HACCP, SQF Practitioner certifications preferred; may be required during course of employment
Knowledge, Skills, and Abilities
* Comprehensive knowledge in manufacturing technologies, regulatory compliance, product development, food safety, quality control and risk mitigation
* Exceptional leadership and coaching skills
* Able to manage quality processes and methods in multiple locations and maintain consistency and compliance with all applicable regulations
* Able to work and communicate with people at all levels of the organization
* Able to demonstrate excellent troubleshooting, problem-solving, and follow-up skills
* Able to organize and prioritize resources to achieve goals
* Able to translate accounting, financial, and KPI data into plant performance and determine steps to correct and improve
* Able to take appropriate steps to find solutions to complex problems
* Able to present options and ideas to current processes or procedures
* Able to handle challenging or conflict situations with tact and professionalism
* Able to lead others through change effectively
* Must be able to read, write and speak English
Travel
? 5%-15% (1-3 times per year)
An Equal Opportunity Employer including Disabled/Veterans
2026 Technical Sales Intern - Equipment

Posted 5 days ago
Job Viewed
Job Description
**What's** **in it for you:**
**Be a part of our mission** **!** As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
This is an exciting opportunity to make a difference in building efficiency and sustainability through our Equipment, Service or Controls / Building Automation offerings.
Trane Technologies, the global leader in innovative climate solutions, hands on summer internship allows participants to explore a career in Technical Sales through the following:
+ A 12-week internship program that will challenge and develop your technical, business, sales engineering, leadership, and communication skills - providing insight into a sales career with Trane Technologies.
+ Gain and interact with the world's most complete line of commercial, industrial, and institutional heating, ventilating, and air conditioning (HVAC) equipment and building management controls.
+ Be exposed to the many facets of Trane Technologies' businesses: Service, Equipment, Building Automation, Application, Fulfillment, and much more.
+ This internship will provide you with the experience to pursue a career in TechnicalSales andcreates the opportunity to join our industry leading Graduate Training Program (GTP) after graduation.
**Where is the work:**
**Hybrid:**
This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week
**What you will do:** ** **
Our award-winning internship program provides you the opportunity to learn more about us while you collaborate with peers across North America. As a Technical Sales Intern you may experience or gain exposure to:
+ Work directly with our industry leading Sales Account Managers and customers.
+ Understand the design, application and sale of systems, controls, parts, and services for commercial, industrial, and institutional buildings.
+ Attend sales meetings; business functions; sales and service calls; customer meetings alongside experienced account managers and mentors.
+ Understand the steps sales engineers take from start to finish on a job and be hands-on in those steps throughout the internship.
+ Gain an appreciation for the importance of the relationship with our customers as you work with them as a daily point-of-contact creating a sense of ownership and importance in the solution-making process.
**What you will bring:**
+ Actively enrolled in a bachelor's or master's degree in Engineering (open to all Engineering areas of emphasis) throughout the entire duration of the summer internship.
+ Candidates must have completed at least their sophomore or 2nd year before the start of the summer internship to be eligible for internship positions.
+ Be a U.S. citizen or have the legal right to work in the U.S. without requiring sponsorship now or in the future.
+ A passion for continuous learning in technical fields, ensuring a solid foundation for understanding and communicating engineering solutions.
+ This posting is for multiple opportunities. Some positions may be remote while others may require a hybrid or onsite assignment at one of our facilities across North America.
+ Possess a valid driver's license for a minimum of 12 months, ability to provide proof of insurance, and have no major or frequent traffic violations including, but not limited to:
+ DUI in the previous 3 years
+ Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
**Compensation:** ** **
Pay Range: $21.00 - $30.00
Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
**Travel:**
+ Less than 15% in defined geography
**Equal Employment Opportunity:**
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
_This role has been_ _designated_ _by the Company as Safety Sensitive_ _._
2026 Technical Sales Intern - Services
Posted 7 days ago
Job Viewed
Job Description
**What's in it for you:**
**Be a part of our mission!** As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
This is an exciting opportunity to make a difference in building efficiency and sustainability through our Equipment, Service or Controls / Building Automation offerings.
Trane Technologies, the global leader in innovative climate solutions, hands on summer internship allows participants to explore a career in Technical Sales through the following:
+ A 12-week internship program that will challenge and develop your technical, business, sales engineering, leadership, and communication skills - providing insight into a sales career with Trane Technologies.
+ Gain and interact with the world's most complete line of commercial, industrial, and institutional heating, ventilating, and air conditioning (HVAC) equipment and building management controls.
+ Be exposed to the many facets of Trane Technologies' businesses: Service, Equipment, Building Automation, Application, Fulfillment, and much more.
+ This internship will provide you with the experience to pursue a career in TechnicalSales and creates the opportunity to join our industry leading Graduate Training Program (GTP) after graduation.
**Where is the work:**
This position has been designated as a Hybrid work schedule with work performed onsite 3 days each week.
**What you will do:**
Our award-winning internship program provides you the opportunity to learn more about us while you collaborate with peers across North America. As a Technical Sales Intern you may experience or gain exposure to:
+ Work directly with our industry leading Sales Account Managers and customers.
+ Understand the design, application and sale of systems, controls, parts, and services for commercial, industrial, and institutional buildings.
+ Attend sales meetings; business functions; sales and service calls; customer meetings alongside experienced account managers and mentors.
+ Understand the steps sales engineers take from start to finish on a job and be hands-on in those steps throughout the internship.
+ Gain an appreciation for the importance of the relationship with our customers as you work with them as a daily point-of-contact creating a sense of ownership and importance in the solution-making process.
**What you will bring:**
+ Actively enrolled in a bachelor's or master's degree: Preferred in Business, Management, Sales, Entrepreneurship, Marketing, Engineering.
+ Candidates must have completed at least their sophomore or 2nd year before the start of the summer internship to be eligible for internship positions.
+ Be a U.S. citizen or have the legal right to work in the U.S. without requiring sponsorship now or in the future.
+ A passion for continuous learning in technical fields, ensuring a solid foundation for understanding and communicating engineering solutions.
+ This posting is for multiple opportunities. Some positions may be remote while others may require a hybrid or onsite assignment at one of our facilities across North America.
+ Possess a valid driver's license for a minimum of 12 months, ability to provide proof of insurance, and have no major or frequent traffic violations including, but not limited to:
+ DUI in the previous 3 years
+ Hit & Run, License Suspension, Reckless / Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
**Compensation:**
Pay Range:$21.00 - $30.00
Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
**Travel:** Less than 15% in defined geography
**Equal Employment Opportunity:**
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
_This role has been designated by the Company as Safety Sensitive._
Be The First To Know
About the latest Technical Jobs in Neosho !
Plant Technical Manager - Joplin, MO Plant
Posted today
Job Viewed
Job Description
In Team Joplin, we lead with Safety. We are the supplier of choice through our culture founded in pride, ownership, and excellence. We deliver results, we live our Manufacturing Excellence principles every day and we look for engaging leaders and top talent to join our team. Team Joplin is structured with 2 product platforms - Frozen Dough and Refrigerated Dough supporting North American Foodservice and the Meals & Baking retail businesses.
The Plant Technical Manager (PTM) provides technical leadership and expertise to a 580-employee plant, directly influencing its strategic and tactical direction. This key leadership role encompasses oversight of the engineering and maintenance organization (comprising 11 direct reports, 54 wage team members, and 6 indirect salaried team members), ensuring efficient operations and successful execution of capital projects. The PTM collaborates closely with plant leadership, the HQ Engineering Organization, and business teams to deliver results, drive strategic automation and cost savings initiatives, and provide critical technical support, including for the plant's substantial refrigeration system (130,000+ lbs. of ammonia).
The position reports to the Plant Manager and has a dotted-line reporting relationship to the Sr. Engineering Business Manager.
To learn more about our Joplin plant and surrounding area click here!
KEY ACCOUNTABILITIES
Leadership
* Development of site strategic plan for technical staffing, capital investment, general competencies, and system/technology improvements
* Coaching, mentoring, and development of plant technical resources
* Accountability for management of external technical relationships with A/E firms, contractors, and equipment vendors
* Provide technical leadership and site compliance with EPA and OSHA requirements in concert with designated functional experts
* Provide site leadership to achieve maximization/optimization of capital assets and site utilization as well as lead safety initiatives in technical areas
* Champion progression in Manufacturing Excellence
Capital Planning & Execution
* Develop short-term and long-range capital investment plans for facility and be accountable for the planning and execution of all projects
* Responsible for the capital investment process for the site (e.g. standards, project management, capital approval, etc.)
Vertical Start Up/Continuous Improvement
* Develop and support strategies that integrate Vertical Start Up (VSU) and Continuous Improvement methodologies into the Master Plan
* Provide leadership for the application of VSU/CI, tools, and training to meet business objectives
* Provide site leadership for technical solutions to operational problems including systems optimization, debottlenecking, and troubleshooting
* Accountable for the strategy, design and implementation of control systems and manufacturing information systems
Maintenance & Reliability
* Maintenance competency including facility skills (boilers, Ammonia Systems) & regulatory knowledge (safety & environment)
* Coach and develop Maintenance and Facilities teams to integrate Maintenance into our Manufacturing Excellence journey. Provide strategy and support for maintenance programs, development of tools and resources, personnel selection, training and development Integrate Maintenance into the strategy for the broader technical community at the plant
* Ensure the proper selection, training, development and motivation of leaders to maximize current and future performance
* Lead and support plant continuous improvement initiatives
* Contribute as an integral part of a senior plant leadership team to drive the plant strategy and culture
MINIMUM QUALIFICATIONS
* Bachelor of Science degree in Engineering or related degree with applicable experience or extensive relevant work experience
* 8+ years of technical experience in project engineering, systems or process engineering, facilities management, or technical discipline engineering in a manufacturing environment with maintenance experience
* Strong track record of engineering aptitude, ability to apply engineering principles, and problem solving
* Strong leadership skills, including experience leading others in projects or programs, and the ability to successfully interact with individuals representing other areas or interests and the ability to manage team leaders & mechanics
* Understanding and experience interacting with multiple business functions, including Quality Control, Purchasing, Distribution, Human Resources, Finance and especially Operations
* Ability to identify potential business solutions involving a broad scope of thinking across businesses and functions to develop new innovation
PREFERRED QUALIFICATIONS
* Bachelor's degree in Chemical Engineering, Mechanical Engineering, Electrical Engineering
* Experience directly leading maintenance teams
* Experience directly leading a team of engineers
* Experience with industrial and/or labor relations from working in a manufacturing environment
* Knowledge of and experience with manufacturing improvement methodologies such as Six Sigma, TPM, Continuous Improvement, Manufacturing Excellence, or Lean Manufacturing
ADDITIONAL CONSIDERATIONS
* International relocation or international remote working arrangements (outside of the US) will not be considered.
* Applicants for this position must be currently authorized to work in the United States on a full-time basis. General Mills will not sponsor applicants for this position for work visas.
COMPANY OVERVIEW
We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.
Salary Range
The salary range for this position is $124200.00 - $186400.00 / Annually. At General Mills we strive for each employee's pay at any point in their career to reflect their experiences performance and skills for their current role. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range. Beyond base salary, General Mills offers a competitive Total Rewards package focusing on your overall well-being. We are proud to offer a foundation of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.
Reasonable Accommodation Request
If you need to request an accommodation during the application or hiring process, please fill out our online accommodations request form by following this link: Accommodations Request.
Director of Quality and Technical Services
Posted 5 days ago
Job Viewed
Job Description
Salary: $120K-$200K + 20% bonus eligibility
Shift: Monday-Friday, on-call 24/7/365
Location: Joplin, MO
Benefits: Full benefits package + relocation assistance
Position Summary
HiFyve is seeking a senior-level Quality Director to lead quality and food safety programs at a large-scale aseptic and ESL dairy processing facility. This role provides technical oversight for high-volume operations, supports product innovation, ensures regulatory compliance, and fosters a proactive quality culture.
Key Responsibilities
• Provide site leadership for food safety, quality systems, and technical services
• Guide teams across aseptic, ESL, and dairy-based product lines including plant-based alternatives
• Oversee internal and external audits, including regulatory and customer inspections
• Collaborate with cross-functional teams for product launches and continuous improvement initiatives
• Ensure compliance with applicable federal, state, and customer regulations and requirements
• Lead training and development efforts in quality, sanitation, and food safety practices
• Serve as a subject matter expert for risk mitigation, regulatory trends, and technical troubleshooting
• Coordinate with other quality leaders across facilities, including participation in multi-plant projects
• Represent the site in customer visits, technical calls, and escalation resolution
• Maintain and improve systems for documentation, traceability, and data analysis
Education Requirements
• Bachelor's degree in Food Science, Biological Sciences, Microbiology, or related field required
• Master's degree in Food Science or Microbiology preferred
Skills and Experience
• 10+ years of FSQ experience in food and beverage manufacturing (dairy preferred)
• 2+ years of leadership experience in a food safety or quality capacity
• Strong knowledge of aseptic processing, ESL, and high-protein formulation environments
• Experience with centralized FSQ leadership and/or multi-plant operations
• Proficiency in regulatory compliance, risk management, commercialization, and audit readiness
• Certifications preferred: PCQI, HACCP, SQF Practitioner (or ability to obtain)
• Demonstrated success working cross-functionally with Operations, R&D, and external partners
• Willingness to travel periodically for quality events, audits, and training initiatives
If you are interested, please apply!