Lead Technical Support Engineer
Il, Illinois
AMETEK
Posted 3 days ago
Job Viewed
Job Description
Ametek, Inc.Job description: Your Impact: Rauland provides hardware and software-based solutions for the Healthcare and Education markets. We are looking for an energetic technician that is comfortable supporting electronic equipment and software applications running in a server envi
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0
Remote -Technology Technical Support Representative
Il, Illinois
Teleperformance USA
Posted today
Job Viewed
Job Description
**Category :** **Customer Service/Support**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**At this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.**
**Your Responsibilities**
**As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.**
+ **Provide front line, first level, technical assistance for consumers**
+ **Supporting Client specific high speed internet services delivering an exceptional customer experience**
+ **Resolve technical problems, within a fast paced, customer facing environment**
+ **Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.**
+ **Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.**
+ **Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.**
+ **Demonstrate advanced product knowledge and he ability to solve customer issues.**
+ **Resolve customer issues on the first call as frequently as possible.**
+ **Open and manage trouble ticket system for user issues, Data Network, OS issues.**
+ **Be patient, courteous and friendly with customers at all times.**
+ **Demonstrate a positive attitude.**
+ **Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.**
+ **Adhere to all work schedule assignments.**
+ **Abide by and support management directives and adhere to all TP policies.**
**What We're Looking for**
+ **Over 18 years of age**
**What We Prefer**
+ **HS Diploma or equivalent**
+ **Comfort with desktop computer system**
+ **Proven oral & written communication skills**
+ **Familiarity with personal computers, operating systems, software, and computer terminology**
+ **Demonstrated problem solving skills**
+ **Ability to work independently and multi-task**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**Work from Home Requirements:**
+ **Internet Requirements:**
+ **Minimum subscribed download rate equal or exceeds 25.0 Mbps**
+ **Minimum subscribed upload rate equal or exceeds 10.0 Mbps**
+ **ISP must have no packet loss and ping under 30ms**
+ **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN**
+ **Proof of internet details required**
+ **Clean and quiet workspace**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**At this time, TP can only offer employment to individuals located in the following states: AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY.**
**Your Responsibilities**
**As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns.**
+ **Provide front line, first level, technical assistance for consumers**
+ **Supporting Client specific high speed internet services delivering an exceptional customer experience**
+ **Resolve technical problems, within a fast paced, customer facing environment**
+ **Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting.**
+ **Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques.**
+ **Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration.**
+ **Demonstrate advanced product knowledge and he ability to solve customer issues.**
+ **Resolve customer issues on the first call as frequently as possible.**
+ **Open and manage trouble ticket system for user issues, Data Network, OS issues.**
+ **Be patient, courteous and friendly with customers at all times.**
+ **Demonstrate a positive attitude.**
+ **Address and solve technical problems in a timely manner and complete all work assignments within expected time frames.**
+ **Adhere to all work schedule assignments.**
+ **Abide by and support management directives and adhere to all TP policies.**
**What We're Looking for**
+ **Over 18 years of age**
**What We Prefer**
+ **HS Diploma or equivalent**
+ **Comfort with desktop computer system**
+ **Proven oral & written communication skills**
+ **Familiarity with personal computers, operating systems, software, and computer terminology**
+ **Demonstrated problem solving skills**
+ **Ability to work independently and multi-task**
**Key Competencies:**
+ **Process Excellence:** **Demonstrate commitment to following established procedures and be customer service driven.**
+ **Collaboration:** **Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.**
+ **Communication:** **Outstanding communication, listening, and analytical skills.**
+ **Organizational Skills:** **Strong organizational and problem-solving skills.**
+ **Emotional Intelligence:** **Ability to prioritize tasks and work well under pressure while remaining focused.**
+ **Open-Mindedness:** **Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.**
+ **Critical Thinking:** **Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.**
+ **Solution-Oriented:** **Proactive approach to problem-solving with a focus on creating a positive customer experience.**
**Work from Home Requirements:**
+ **Internet Requirements:**
+ **Minimum subscribed download rate equal or exceeds 25.0 Mbps**
+ **Minimum subscribed upload rate equal or exceeds 10.0 Mbps**
+ **ISP must have no packet loss and ping under 30ms**
+ **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN**
+ **Proof of internet details required**
+ **Clean and quiet workspace**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**EOE/Disability/Vets**
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1
TECHNICAL SUPPORT SPECIALIST - US Residence based position
61753 Lexington, Illinois
Bayer
Posted today
Job Viewed
Job Description
At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.
TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Division: Pharmaceuticals
Reference Code: 851858
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TECHNICAL SUPPORT SPECIALIST - US Residence based position
TECHNICAL SUPPORT SPECIALIST - RESIDENCE
PURPOSE
The purpose of the Technical Support Specialist is to provide enhanced in-depth remote technical support to internal and external customers for Bayer products (including device and software) while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction. This position sits under the Bayer Customer Response Squad and will be responsible to develop, documents and communicate new procedures and processes that meet industry compliance, regulatory and customer standards. This position supports service initiatives for remote connectivity and operational efficiencies to meet productivity, quality and business objectives along with support of the PCU program to enhance our biomed partnerships and provides operational efficiencies to TAC. In addition, the incumbent will maintain technical certification and stay up to date with current service process procedures/policies to provide field service or TAC support in accordance with business needs.
The shift for this Residence role is a rotating 8 hr. shift M-F with start times as early as 6am EST and shift end times as late at 11pm EST along with a rotating weekend shift (S/S) from 7:30am-3:30pm EST. OT as required.
YOUR TASKS AND RESPONSIBILITIES
+ Provides in-depth technical phone and email support to internal and external customers for Bayer products, including software and device applications, while driving improvements in response time, first time fix rates, productivity and overall customer satisfaction;
+ Performs high quality service during customer technical service requests, internal team projects, and process improvement activities. Completes all service requests, ServiceMax cases and workorders, performance field dispatch and supports customer implementation requests in a timely manner. Works with teammates to make sure the team has all tools, equipment, and parts necessary to get the job done;
+ Provides install and post install support as requested for all existing and future Bayer software offerings and entitlements;
+ Assists in coaching and mentoring of new members of the team in their technical capacities;
+ Supports software upgrades and other vulnerability mitigation processes as needed;
+ Administer systems, including portal rights, self-service licensing and device access keys so that both internal and external customers have timely access to needed software;
+ Assist in developing documenting, and communicating new procedures and processes that meet industry compliance, regulatory and customer standards;
+ Build strong relationships across multiple organizations including marketing, new product development, sales and operational excellence;
+ Contribute towards creating a motivational performance/results-oriented team self-organized work environment; contributing to creating a teamwork atmosphere where each team member is willing to participate and go out of their way to help each other.
WHO YOU ARE
Bayer seeks an incumbent who possesses the following:
REQUIRED QUALIFICATIONS
+ High School diploma/GED required with 5 years of applicable and demonstrated success working in a technical support role, helpdesk or call center;
+ OR an Associate's degree in related field with 2 years of applicable experience;
+ OR a Bachelor's degree in related field with 1 years of applicable experience;
+ Ability to read and interpret technical manuals and schematics;
+ Demonstrated ability to work in a face paced self-directed environment;
+ Strong verbal and written competencies; along with flexibility and good judgment;
+ Ability to prioritize individual workload and small group tasks to ensure customer satisfaction and team efficiency;
+ Proficient in Microsoft Office product suite;
+ Strong customer relationship focus & skillset; with confidence to deescalate customer concerns;
+ Confidence to provide direction and communicate without direct authority.
PREFERRED QUALIFICATIONS
+ Demonstrated knowledge of Bayer's Radiology business & product suite;
+ Proficiency with departmental tools such as, ServiceMax, ThingWorx and KB systems;
+ Current or prior technical troubleshooting acumen for Bayer suite of products;
+ Software knowledge and troubleshooting capabilities; including Certegra.
Employees can expect to be paid a salary between $67,341.00 to $101,011.00. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc.
This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors.
This posting will be available for application until at least 9-2-25
YOUR APPLICATION
Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.
Bayer is an Equal Opportunity Employer/Disabled/Veterans
Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.
Bayer is an E-Verify Employer.
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Lafayette | United States : Indiana : Whitestown | United States : Indiana : Windfall | United States : Iowa : AMES | United States : Iowa : Anamosa | United States : Iowa : Ankeny | United States : Iowa : Aplington | United States : Iowa : Atlantic | United States : Iowa : Beaman | United States : Iowa : Boone | United States : Iowa : Carroll | United States : Iowa : Cedar Falls | United States : Iowa : Cedar Rapids | United States : Iowa : Clarion | United States : Iowa : Davenport | United States : Iowa : Des Moines | United States : Iowa : Dyke | United States : Iowa : Earlham | United States : Iowa : Grinnell | United States : Iowa : Harcourt | United States : Iowa : Harlan | United States : Iowa : Humboldt | United States : Iowa : Huxley | United States : Iowa : Independence | United States : Iowa : Muscatine | United States : Iowa : North Liberty | United States : Iowa : Oelwein | United States : Iowa : Pella | United States : Iowa : Perry | United States : Iowa : Residence Based | United States : Iowa : SIOUX CITY | United States : Iowa : Spencer | United States : Iowa : Storm Lake | United States : Iowa : Urbandale | United States : Iowa : Williamsburg | United States : Kansas : Colwich | United States : Kansas : KANSAS CITY N | United States : Kansas : Kansas City | United States : Kansas : Kismet | United States : Kansas : Manhattan | United States : Kansas : Mt. Hope | United States : Kansas : Overland Park | United States : Kansas : Plains | United States : Kansas : Residence Based | United States : Kansas : Shawnee Mission | United States : Kansas : Stilwell | United States : Kansas : Topeka | United States : Kansas : Ulysses | United States : Kansas : WICHITA E | United States : Kansas : Wichita | United States : Kentucky : ASHLAND | United States : Kentucky : ELIZABETHTOWN | United States : Kentucky : LEXINGTON E | United States : Kentucky : Lexington | United States : Kentucky : Louisville | United States : Kentucky : Owensboro | United States : Kentucky : Residence Based | United States : Kentucky : Richmond | United States : Kentucky : SOMERSET | United States : Louisiana : ALEXANDRIA | United States : Louisiana : Baton Rouge | United States : Louisiana : LAKE CHARLES | United States : Louisiana : Lafayette | United States : Louisiana : Luling | United States : Louisiana : MONROE | United States : Louisiana : Marrero | United States : Louisiana : NEW ORLEANS E | United States : Louisiana : NORTHSHORE | United States : Louisiana : New Orleans | United States : Louisiana : Residence Based | United States : Louisiana : Shreveport | United States : Maine : Augusta | United States : Maine : Bangor | United States : Maine : Portland | United States : Maine : Residence Based | United States : Maryland : BALTIMORE | United States : Maryland : Baltimore | United States : Maryland : College Park | United States : Maryland : Columbia | United States : Maryland : Frederick | United States : Maryland : Gaithersburg | United States : Maryland : Galena | United States : Maryland : Glen Burnie | United States : Maryland : HYATTSVILLE | United States : Maryland : Laurel | United States : Maryland : Residence Based | United States : Maryland : SALISBURY | United States : Maryland : Silver Spring | United States : Maryland : Towson | United States : Maryland : Waldorf | United States : Massachusetts : Boston | United States : Massachusetts : Bridgewater | United States : Massachusetts : Cambridge | United States : Massachusetts : Framingham | United States : Massachusetts : NORTHBOROUGH | United States : Massachusetts : New Bedford | United States : Massachusetts : Norwood | United States : Massachusetts : Reading | United States : Massachusetts : Residence Based | United States : Massachusetts : SPRINGFIELD N | United States : Massachusetts : Sheffield | United States : Massachusetts : Shrewsbury | United States : Massachusetts : South Deerfield | United States : Massachusetts : Springfield | United States : Massachusetts : WORCESTER | United States : Massachusetts : Worcester | United States : Michigan : Ann Arbor | United States : Michigan : Auburn Hills | United States : Michigan : BAY CITY | United States : Michigan : Clinton Twp | United States : Michigan : Constantine | United States : Michigan : Dearborn | United States : Michigan : Detroit | United States : Michigan : Farmington | United States : Michigan : Flint | United States : Michigan : GRAND RAPIDS E | United States : Michigan : Grand Rapids | United States : Michigan : Holland | United States : Michigan : KALAMAZOO SOUTH | United States : Michigan : Kalamazoo | United States : Michigan : Lansing | United States : Michigan : Madison Heights | United States : Michigan : Marquette | United States : Michigan : Mason | United States : Michigan : Muskegon | United States : Michigan : North Detroit | United States : Michigan : ROCHESTER | United States : Michigan : Residence Based | United States : Michigan : Richland | United States : Michigan : Saginaw | United States : Michigan : South Bend | United States : Michigan : South Detroit | United States : Michigan : TRAVERSE CITY | United States : Michigan : Ypsilanti | United States : Minnesota : Blaine | United States : Minnesota : Bloomington | United States : Minnesota : Chanhassen | United States : Minnesota : Chaska | United States : Minnesota : Dassel | United States : Minnesota : Duluth | United States : Minnesota : EAGAN SW, MN SPECIALTY | United States : Minnesota : Eagan | United States : Minnesota : Eden Prairie | United States : Minnesota : Edina | United States : Minnesota : Glyndon | United States : Minnesota : Hutchinson | United States : Minnesota : Leland | United States : Minnesota : MANKATO | United States : Minnesota : Mankato | United States : Minnesota : Mapleton | United States : Minnesota : Minneapolis | United States : Minnesota : Olivia | United States : Minnesota : Owatonna | United States : Minnesota : Redwood Falls | United States : Minnesota : Residence Based | United States : Minnesota : Rochester | United States : Minnesota : Sabin | United States : Minnesota : Shakopee | United States : Minnesota : St Paul | United States : Minnesota : Stanton | United States : Minnesota : Stoneville | United States : Mississippi : Biloxi | United States : Mississippi : Columbus | United States : Mississippi : Flora | United States : Mississippi : Gulfport | United States : Mississippi : HATTIESBURG | United States : Mississippi : Hollandale | United States : Mississippi : Indianola | United States : Mississippi : JACKSON EAST | United States : Mississippi : Jackson | United States : Mississippi : Leland | United States : Mississippi : Olive Branch | United States : Mississippi : Residence Based | United States : Mississippi : Scott | United States : Mississippi : Southaven | United States : Mississippi : Stoneville | United States : Mississippi : Tupelo | United States : Mississippi : Winterville | United States : Missouri : Brookfield | United States : Missouri : CAPE GIRARDEAU | United States : Missouri : COLUMBIA | United States : Missouri : Chesterfield | United States : Missouri : Creve Coeur | United States : Missouri : Hazelwood | United States : Missouri : Joplin | United States : Missouri : Kansas City | United States : Missouri : Liberty | United States : Missouri : Marshall | United States : Missouri : Matthews | United States : Missouri : New Haven | United States : Missouri : Owensville | United States : Missouri : Residence Based | United States : Missouri : SAINT CHARLES | United States : Missouri : SPRINGFIELD E | United States : Missouri : Saint Joseph | United States : Missouri : Sikeston | United States : Missouri : Springfield | United States : Missouri : St. Charles | United States : Missouri : St. Louis | United States : Montana : Billings | United States : Montana : Bozeman | United States : Montana : Great Falls | United States : Montana : Residence Based | United States : Nebraska : Beaver Crossing | United States : Nebraska : Blair | United States : Nebraska : Fontenelle | United States : Nebraska : Gothenburg | United States : Nebraska : Grand Island | United States : Nebraska : Hastings | United States : Nebraska : Henderson | United States : Nebraska : Kearney | United States : Nebraska : Lincoln | United States : Nebraska : North Bend | United States : Nebraska : Omaha | United States : Nebraska : Residence Based | United States : Nebraska : Stromsburg | United States : Nebraska : Waco | United States : Nebraska : York | United States : Nevada : Carson City | United States : Nevada : LAS VEGAS N | United States : Nevada : Las Vegas | United States : Nevada : Reno | United States : Nevada : Residence Based | United States : New Hampshire : Hanover | United States : New Hampshire : MANCHESTER | United States : New Hampshire : Manchester | United States : New Hampshire : Nashua | United States : New Hampshire : Portsmouth | United States : New Jersey : Cedar Knolls | United States : New Jersey : Cherry Hill | United States : New Jersey : Edison | United States : New Jersey : Egg Harbor Twp | United States : New Jersey : FREEHOLD | United States : New Jersey : Fairfield | United States : New Jersey : Jersey City | United States : New Jersey : Lakewood | United States : New Jersey : Montville | United States : New Jersey : Morristown | United States : New Jersey : Newark | United States : New Jersey : Old Bridge | United States : New Jersey : Parsippany | United States : New Jersey : Paterson | United States : New Jersey : Residence Based | United States : New Jersey : Toms River | United States : New Jersey : Trenton | United States : New Jersey : Vineland | United States : New Jersey : Wayne | United States : New Jersey : Whippany | United States : New Mexico : Albuquerque | United States : New Mexico : Berino | United States : New Mexico : Las Cruces | United States : New Mexico : Residence Based | United States : New York : Albany | United States : New York : BUFFALO S | United States : New York : Bronx | United States : New York : Brooklyn | United States : New York : Buffalo | United States : New York : Canandiagua | United States : New York : Commack | United States : New York : Garden City | United States : New York : HEMPSTEAD | United States : New York : JAMAICA | United States : New York : LIVERPOOL | United States : New York : Long Island | United States : New York : Manhattan | United States : New York : Newburgh | United States : New York : Poughkeepsie | United States : New York : Queens | United States : New York : Residence Based | United States : New York : Rochester | United States : New York : SARATOGA SPRINGS | United States : New York : SCHENECTADY | United States : New York : SPRING VALLEY | United States : New York : SYRACUSE S | United States : New York : Schenectady | United States : New York : Staten Island | United States : New York : Syracuse | United States : New York : Tarrytown | United States : New York : UTICA | United States : New York : WEBSTER | United States : New York : White Plains | United States : North Carolina : Asheville | United States : North Carolina : Cary | United States : North Carolina : Chapel Hill | United States : North Carolina : Charlotte | United States : North Carolina : Clayton | United States : North Carolina : DURHAM | United States : North Carolina : DURHAM | United States : North Carolina : Durham | United States : North Carolina : Fayetteville | United States : North Carolina : Gastonia | United States : North Carolina : Greensboro | United States : North Carolina : Greenville | United States : North Carolina : Hickory | United States : North Carolina : Kannapolis | United States : North Carolina : Matthews | United States : North Carolina : Morrisville | United States : North Carolina : Mount Olive | United States : North Carolina : Mt Olive | United States : North Carolina : Pikeville | United States : North Carolina : Raleigh | United States : North Carolina : Research Triangle Park | United States : North Carolina : Residence Based | United States : North Carolina : Rocky Mount | United States : North Carolina : Statesville | United States : North Carolina : Wilmington | United States : North Carolina : Wilson | United States : North Carolina : Winston-Salem | United States : North Dakota : Bismark | United States : North Dakota : Fargo | United States : North Dakota : Grand Fords | United States : North Dakota : Minot | United States : North Dakota : Residence Based | United States : North Dakota : West Fargo | United States : Ohio : AKRON E | United States : Ohio : Akron | United States : Ohio : CANTON | United States : Ohio : CINCINNATI S | United States : Ohio : COLUMBUS S | United States : Ohio : COLUMBUS W | United States : Ohio : Cincinnati | United States : Ohio : Cleveland | United States : Ohio : Columbus | United States : Ohio : DAYTON N | United States : Ohio : Dayton | United States : Ohio : Deshler | United States : Ohio : Findlay | United States : Ohio : Greenville | United States : Ohio : Hamilton | United States : Ohio : Hebron | United States : Ohio : LIMA | United States : Ohio : Lebanon | United States : Ohio : London | United States : Ohio : Lorain | United States : Ohio : MASON | United States : Ohio : Manfields | United States : Ohio : Marion | United States : Ohio : Mentor | United States : Ohio : Residence Based | United States : Ohio : Reynoldsburg | United States : Ohio : St Marys | United States : Ohio : Toledo | United States : Ohio : Troy | United States : Ohio : Washington Courthouse | United States : Ohio : Zanesville | United States : Oklahoma : LAWTON | United States : Oklahoma : Oklahoma City | United States : Oklahoma : Residence Based | United States : Oklahoma : Tulsa | United States : Oklahoma : Turpin | United States : Oklahoma : Yukon | United States : Oregon : Brooks | United States : Oregon : Eugene | United States : Oregon : PORTLAND NORTH | United States : Oregon : Portland | United States : Oregon : ROGUE VALLEY | United States : Oregon : Residence Based | United States : Oregon : Salem | United States : Oregon : WILLAMETTE VALLEY | United States : Oregon : Wilsonville | United States : Pennsylvania : Allentown | United States : Pennsylvania : Bensalem | United States : Pennsylvania : Bethlehem | United States : Pennsylvania : Butler | United States : Pennsylvania : CARLISLE | United States : Pennsylvania : Drexel Hill | United States : Pennsylvania : ERIE | United States : Pennsylvania : Greensburg | United States : Pennsylvania : Harrisburg | United States : Pennsylvania : Indianola | United States : Pennsylvania : Johnstown | United States : Pennsylvania : LANCASTER | United States : Pennsylvania : Lancaster | United States : Pennsylvania : Lawrence | United States : Pennsylvania : Levittown PA | United States : Pennsylvania : Manchester | United States : Pennsylvania : Manheim | United States : Pennsylvania : Myerstown | United States : Pennsylvania : Norristown | United States : Pennsylvania : PHILADELPHIA E | United States : Pennsylvania : PITTSBURGH NE | United States : Pennsylvania : Philadelphia | United States : Pennsylvania : Pittsburgh | United States : Pennsylvania : Pittsburgh Heilman | United States : Pennsylvania : Pottstown | United States : Pennsylvania : Reading | United States : Pennsylvania : Residence Based | United States : Pennsylvania : Saxonburg | United States : Pennsylvania : Scranton | United States : Pennsylvania : State College , Williamsport | United States : Pennsylvania : WILKES BARRE | United States : Pennsylvania : Warrendale | United States : Pennsylvania : West Chester | United States : Pennsylvania : Wilkes Barre | United States : Pennsylvania : York | United States : Pennsylvania : Youngstown | United States : Puerto Rico : Caguas | United States : Puerto Rico : Dorado | United States : Puerto Rico : Guanica | United States : Puerto Rico : Guaynabo | United States : Puerto Rico : Isabela | United States : Puerto Rico : Juana Diaz | United States : Puerto Rico : PUERTO RICO W HYBRID | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Residence Based | United States : Puerto Rico : Sabana Grande | United States : Puerto Rico : San Juan | United States : Puerto Rico : Santa Isabel | United States : Puerto Rico : Yauco | United States : Residence Based : Residence Based | United States : Rhode Island : Cumberland | United States : Rhode Island : Providence | United States : Rhode Island : Residence Based | United States : Rhode Island : Woonsocket | United States : South Carolina : CHARLESTON NORTH | United States : South Carolina : COLUMBIA WEST | United States : South Carolina : Charleston | United States : South Carolina : Columbia | United States : South Carolina : FLORENCE | United States : South Carolina : Greenville | United States : South Carolina : Greenwood | United States : South Carolina : Hartsville | United States : South Carolina : Myrtle Beach | United States : South Carolina : Residence Based | United States : South Carolina : Spartanburg | United States : South Carolina : Summerville | United States : South Dakota : Aberdeen | United States : South Dakota : Brandon | United States : South Dakota : Harrisburg | United States : South Dakota : Pierre | United States : South Dakota : Rapid City | United States : South Dakota : Residence Based | United States : South Dakota : Sioux Falls | United States : South Dakota : Tea | United States : Tennessee : Brentwood | United States : Tennessee : CLARKSVILLE | United States : Tennessee : Charleston | United States : Tennessee : Chattanooga | United States : Tennessee : Cleveland | United States : Tennessee : Collierville | United States : Tennessee : Cordova | United States : Tennessee : Franklin | United States : Tennessee : Germantown | United States : Tennessee : Hendersonville | United States : Tennessee : Jackson | United States : Tennessee : Johnson City | United States : Tennessee : KNOXVILLE W | United States : Tennessee : Kingsport | United States : Tennessee : Knoxville | United States : Tennessee : Memphis | United States : Tennessee : Murfreesboro | United States : Tennessee : Nashville | United States : Tennessee : Residence Based | United States : Tennessee : Union City | United States : Texas : AMARILLO | United States : Texas : Aiken | United States : Texas : Amarillo | United States : Texas : Arlington | United States : Texas : Austin | United States : Texas : Baytown | United States : Texas : Beaumont | United States : Texas : Big Spring | United States : Texas : Bishop | United States : Texas : Cedar Hill | United States : Texas : Channelview | United States : Texas : College Station | United States : Texas : Corpus Christi | United States : Texas : Dallas | United States : Texas : Denton | United States : Texas : Donna | United States : Texas : Dumas | United States : Texas : El Campo | United States : Texas : El Paso | United States : Texas : Fort Worth | United States : Texas : Friendswood | United States : Texas : Frisco | United States : Texas : Georgetown Temple | United States : Texas : Hale Center | United States : Texas : Haskell | United States : Texas : Houston | United States : Texas : Idalou | United States : Texas : Irving | United States : Texas : KILLEEN | United States : Texas : Laredo | United States : Texas : Littlefield | United States : Texas : Lockhart | United States : Texas : Longview | United States : Texas : Lubbock | United States : Texas : Mansfield | United States : Texas : McAllen | United States : Texas : New Braunfels | United States : Texas : ODESSA | United States : Texas : Pasadena | United States : Texas : Pharr | United States : Texas : Plainview | United States : Texas : Plano | United States : Texas : Residence Based | United States : Texas : SAN ANTONIO W | United States : Texas : San Antonio | United States : Texas : Spring | United States : Texas : Sugarland | United States : Texas : TEXARKANA | United States : Texas : Tomball | United States : Texas : VALLEY NORTH | United States : Texas : VICTORIA | United States : Texas : WICHITA FALLS | United States : Texas : Weslaco | United States : Utah : Clearfield | United States : Utah : Layton | United States : Utah : Ogden | United States : Utah : Residence Based | United States : Utah : Salt Lake City | United States : Utah : Sandy | United States : Vermont : Burlington | United States : Vermont : Residence Based | United States : Vermont : Rutland | United States : Virginia : Arlington | United States : Virginia : CHARLOTTESVILLE | United States : Virginia : Chantilly | United States : Virginia : Charlottesville | United States : Virginia : Chesterfield | United States : Virginia : Fairfax | United States : Virginia : Fredericksburg | United States : Virginia : Hampton | United States : Virginia : Lynchburg | United States : Virginia : Norfolk | United States : Virginia : Residence Based | United States : Virginia : Richmond | United States : Virginia : Roanoke | United States : Virginia : Virginia Beach | United States : Virginia : WOODBRIDGE | United States : Washington : Bothell | United States : Washington : Bremerton | United States : Washington : Issaquah | United States : Washington : Kennewick | United States : Washington : Laconner | United States : Washington : Lynnwood | United States : Washington : Othello | United States : Washington : Residence Based | United States : Washington : SEATTLE N | United States : Washington : SeaTac | United States : Washington : Seattle | United States : Washington : Spokane | United States : Washington : Tacoma | United States : Washington : Warden | United States : West Virginia : Charleston | United States : West Virginia : HUNTINGTON | United States : West Virginia : Institute | United States : West Virginia : MARTINSBURG | United States : West Virginia : MORGANTOWN | United States : West Virginia : New Martinsville | United States : West Virginia : PARKERSBURG | United States : West Virginia : Residence Based | United States : West Virginia : South Charleston | United States : West Virginia : Weirton | United States : Wisconsin : Appleton | United States : Wisconsin : Arlington | United States : Wisconsin : Deforest | United States : Wisconsin : Green Bay | United States : Wisconsin : Janesville | United States : Wisconsin : Livingston | United States : Wisconsin : Madison | United States : Wisconsin : Middleton | United States : Wisconsin : Milwaukee | United States : Wisconsin : Randolph | United States : Wisconsin : Residence Based | United States : Wisconsin : Sussex | United States : Wyoming : Cheyenne | United States : Wyoming : Residence Based
Division: Pharmaceuticals
Reference Code: 851858
Contact Us
Email:
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2
Technical Manager
60175 Il, Illinois
Pactiv Evergreen
Posted today
Job Viewed
Job Description
**Overview**
**Pactiv Evergreen** is now a part of Novolex. Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries, including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Our innovative product portfolio is designed to meet the diverse needs of businesses worldwide and the millions of customers they serve. Through continuous investment in research and development, we are committed to engineering more sustainable choices for the future. Our extensive manufacturing network spans North America and Europe, including two world-class plastic film recycling centers. Discover more about Novolex, our 20,000+ family members and our commitment to innovation and sustainability at .
St. Charles is a city in DuPage and Kane counties in the state of Illinois. It lies roughly 40 miles west of Chicago on Illinois Route 64. As of the 2010 census the population was 32,974, and as of 2019 the population had decreased to an estimated 32,887.
The plant was built in 1969, manufactures Paper Cartons and Cups, and has approximately 200 employees. It is proud to have received the Environmental Excellence Award for 6 years in a row.
**Pactiv Evergreen** is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call ( or email
All information will be kept confidential according to EEO guidelines and applicable laws.
Our Social Responsibility platform features a robust, employee-led Give Back program, which includes a matching gifts plan, community grants initiative, and our annual Company-wide Month of Action campaign. With each of these initiatives, our employees are empowered and equipped to give back to their communities and support the non-profits important to them and their families. Through our Give Back program, we own our commitment to Social Responsibility and live our purpose of Packaging a Better Future.
For individuals hired to work in Illinois, Pactiv Evergreen is required by law to include a reasonable estimate of the compensation range for this role. The compensation range is specific to Illinois and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Pactiv Evergreen, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is Minimum: $109,000/yr. - Maximum $182,000/yr.
**Responsibilities**
**Summary:**
The Technical Manager position is responsible for all aspects of Maintenance, Engineering, Printing, Production, and Facilities at STC. The Technical Manager will typically be responsible for a Maintenance employee.
**Essential Duties and Responsibilities:**
· Provide leadership for Engineering, Maintenance and Quality with the ultimate objective of maximizing production volume while achieving cost targets.
· Manages the capital budget and develops technical talent in the group.
· Assures plant facilities and production equipment are properly maintained.
· Manages the plant Capital Budget and Engineering expense budget.
· Works with plant technical and operations resources to identify capital deployment opportunities.
· Responsible for CAR submission and coordination of capital activities.
· Responsible for hiring, salary administration, performance management including disciplinary actions, employee development and salary administration.
· Provides engineering support and resources to sustain plant production. Coordinates communication and implementation of manufacturing and technical initiatives.
· Manages AOP budget, which includes technical group salaries, building and grounds, maintenance materials and utilities.
· Responsibility for meeting site environmental compliance and providing support to plant safety programs.
**Qualifications**
**Preferred Skills:**
· BA/BS degree preferred in Industrial Management, Engineering or Business.
· 5 years of manufacturing experience including 3 years of supervisory experience preferably in a highly respected paper or consumer packaging manufacturing organization.
· Must be able to demonstrate knowledge of statistical methods and process improvement techniques. Strong communication (written and verbal), interpersonal skills and negotiation skills required.
· Must demonstrate proficient computer skills with Microsoft Office Suite.
· Effective team building and demonstrated leadership skills.
· Effective communication skills (written and verbal) with all levels in the organization
#LI-TM1
**Job Locations** _US-IL-St Charles_
**ID** _2025-28238_
**Category** _Engineering_
**Position Type** _Full Time_
**Pay Type** _Salaried_
**Pactiv Evergreen** is now a part of Novolex. Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries, including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Our innovative product portfolio is designed to meet the diverse needs of businesses worldwide and the millions of customers they serve. Through continuous investment in research and development, we are committed to engineering more sustainable choices for the future. Our extensive manufacturing network spans North America and Europe, including two world-class plastic film recycling centers. Discover more about Novolex, our 20,000+ family members and our commitment to innovation and sustainability at .
St. Charles is a city in DuPage and Kane counties in the state of Illinois. It lies roughly 40 miles west of Chicago on Illinois Route 64. As of the 2010 census the population was 32,974, and as of 2019 the population had decreased to an estimated 32,887.
The plant was built in 1969, manufactures Paper Cartons and Cups, and has approximately 200 employees. It is proud to have received the Environmental Excellence Award for 6 years in a row.
**Pactiv Evergreen** is committed to a diverse and inclusive workforce. Pactiv Evergreen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex (including pregnancy), sexual orientation, religion, creed, age national origin, physical or mental disability, genetic information, gender identity and/or expression, marital status, veteran status or other characteristics or statuses protected by law. For individuals with disabilities who would like to request an accommodation, please call ( or email
All information will be kept confidential according to EEO guidelines and applicable laws.
Our Social Responsibility platform features a robust, employee-led Give Back program, which includes a matching gifts plan, community grants initiative, and our annual Company-wide Month of Action campaign. With each of these initiatives, our employees are empowered and equipped to give back to their communities and support the non-profits important to them and their families. Through our Give Back program, we own our commitment to Social Responsibility and live our purpose of Packaging a Better Future.
For individuals hired to work in Illinois, Pactiv Evergreen is required by law to include a reasonable estimate of the compensation range for this role. The compensation range is specific to Illinois and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Pactiv Evergreen, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is Minimum: $109,000/yr. - Maximum $182,000/yr.
**Responsibilities**
**Summary:**
The Technical Manager position is responsible for all aspects of Maintenance, Engineering, Printing, Production, and Facilities at STC. The Technical Manager will typically be responsible for a Maintenance employee.
**Essential Duties and Responsibilities:**
· Provide leadership for Engineering, Maintenance and Quality with the ultimate objective of maximizing production volume while achieving cost targets.
· Manages the capital budget and develops technical talent in the group.
· Assures plant facilities and production equipment are properly maintained.
· Manages the plant Capital Budget and Engineering expense budget.
· Works with plant technical and operations resources to identify capital deployment opportunities.
· Responsible for CAR submission and coordination of capital activities.
· Responsible for hiring, salary administration, performance management including disciplinary actions, employee development and salary administration.
· Provides engineering support and resources to sustain plant production. Coordinates communication and implementation of manufacturing and technical initiatives.
· Manages AOP budget, which includes technical group salaries, building and grounds, maintenance materials and utilities.
· Responsibility for meeting site environmental compliance and providing support to plant safety programs.
**Qualifications**
**Preferred Skills:**
· BA/BS degree preferred in Industrial Management, Engineering or Business.
· 5 years of manufacturing experience including 3 years of supervisory experience preferably in a highly respected paper or consumer packaging manufacturing organization.
· Must be able to demonstrate knowledge of statistical methods and process improvement techniques. Strong communication (written and verbal), interpersonal skills and negotiation skills required.
· Must demonstrate proficient computer skills with Microsoft Office Suite.
· Effective team building and demonstrated leadership skills.
· Effective communication skills (written and verbal) with all levels in the organization
#LI-TM1
**Job Locations** _US-IL-St Charles_
**ID** _2025-28238_
**Category** _Engineering_
**Position Type** _Full Time_
**Pay Type** _Salaried_
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3
Salesforce Technical Architect
62701 Il, Illinois
Maximus
Posted 26 days ago
Job Viewed
Job Description
Description & Requirements
We are seeking a Certified Salesforce Technical Architect with expertise in Health Cloud and Federal environments to design and implement scalable, secure solutions for government clients. The role involves leading technical teams, ensuring compliance with FedRAMP, FISMA, and HIPAA, and collaborating with stakeholders to deliver robust solutions.Per VES contract requirements, staff working on the VES project must be a US Citizen or US Legal Resident (green card holders)
Essential Duties and Responsibilities:
- Oversee and interface with the developers to design, develop, test and implement critical functionality and POCs.
- Work with clients to create strategies and frameworks.
- Architect and design application solutions.
- Guide developers.
- Provide hands-on development support.
- Design software components from business requirements.
- Document and diagram application functionality from business requirements.
Key Responsibilities:
• Architect complex Salesforce solutions with a focus on Health Cloud.
• Ensure compliance with federal standards (FedRAMP, FISMA, NIST).
• Lead integration efforts using APIs and tools like MuleSoft.
• Oversee the design, data models, and system integrations for Health Cloud.
• Collaborate with security teams to ensure compliance and security best practices.
• Guide development teams and conduct technical reviews.
Required Skills and Qualifications:
• Salesforce Certified Technical Architect (CTA) preferred; Health Cloud certification preferred.
• 10+ years of Salesforce experience, with 5+ years in an architect role.
• Strong experience with Health Cloud and federal compliance.
• Proficiency in Salesforce platform capabilities, Apex, Lightning, API integrations, and DevOps.
• Knowledge of OAuth, SSO, and Salesforce Shield.
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Experience with GovCloud, HL7, and large-scale healthcare systems.
• Agile methodologies and familiarity with tools like Jira.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
147,040.00
Maximum Salary
$
190,000.00
Apply Now
4
Director, Technical Product Management
Il, Illinois
Independence Pet Group
Posted 8 days ago
Job Viewed
Job Description
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
PetPlace , a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.
PetPlace is seeking a Director, Technical Product Management to lead the strategic direction, vision, and execution of our rapidly growing digital platform. Reporting to the Vice President of Product, the Senior Director will oversee a team of product managers and partner closely with engineering, design, and operations to deliver compelling products that improve the lives of pets and their people.
This is a high-impact leadership role responsible for scaling the product organization, building a customer-obsessed product culture, and defining cross-functional roadmaps that align with company goals. The ideal candidate brings a blend of strategic thinking, strong execution, and experience building scalable consumer-facing platforms.
Job Location : Remote
Main Responsibilities:
Qualifications :
Preferred Qualifications :
Why Join Us?
PetPlace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.
PetPlace , a subsidiary of IPH, is building a digital first pet e-commerce platform with the aim of connecting key market services such as adoption, lost pet and insurance to make pet care easy.
PetPlace is seeking a Director, Technical Product Management to lead the strategic direction, vision, and execution of our rapidly growing digital platform. Reporting to the Vice President of Product, the Senior Director will oversee a team of product managers and partner closely with engineering, design, and operations to deliver compelling products that improve the lives of pets and their people.
This is a high-impact leadership role responsible for scaling the product organization, building a customer-obsessed product culture, and defining cross-functional roadmaps that align with company goals. The ideal candidate brings a blend of strategic thinking, strong execution, and experience building scalable consumer-facing platforms.
Job Location : Remote
Main Responsibilities:
- Product Strategy & Vision: Define and own the product strategy and roadmap across PetPlace's digital platform, aligning with business goals and user needs.
- Team Leadership: Manage and mentor a team of high-performing product managers. Foster a collaborative, data-driven product culture focused on rapid learning and continuous improvement.
- Execution & Delivery: Drive cross-functional execution of new features and experiences, ensuring timely delivery, clear requirements, and high-quality outcomes.
- Customer-Centric Innovation: Use market research, customer feedback, analytics, and testing to guide product direction. Champion the voice of the customer in every decision.
- Cross-Functional Collaboration: Work closely with Engineering, Design, Marketing, CX, and Business Development to deliver value across the entire customer lifecycle.
- Product Operations & Measurement: Establish best practices for product planning, documentation, experimentation, and measurement of success metrics (adoption, engagement, retention, revenue impact).
- Market Intelligence & Competitive Analysis: Stay informed on pet care, insurance, and digital commerce trends to identify opportunities and shape differentiated product experiences.
Qualifications :
- 10+ years of product management experience, with at least 5 years managing product teams
- Demonstrated success in building and scaling digital platforms, ideally in e-commerce, marketplace, or pet/healthtech sectors
- Strong understanding of agile methodologies, product discovery frameworks, and full product lifecycle management
- Excellent communication and leadership skills, with the ability to influence cross-functional teams and senior stakeholders
- Strong analytical and prioritization skills; experience using data to inform decisions and validate hypotheses
- Proven experience in customer journey design, market segmentation, and outcome-driven product planning
- Experience with Scaled Agile, SAFe SA certification required
- Bachelor's degree required; MBA or advanced degree a plus
Preferred Qualifications :
- Experience with pet care, insurance, wellness, or adjacent industries
- Familiarity with UX design and experimentation tools (e.g., Figma, Amplitude, Optimizely)
- Experience with community platforms, mobile apps, and subscription-based product models
- Startup or scale-up experience, especially in fast-paced, mission-driven environments
Why Join Us?
- Shape the future of pet care by leading a bold, digital-first product strategy
- Work in a mission-driven company where your decisions have direct impact on pets and pet parents
- Join a collaborative, growth-focused team with strong executive support
- Competitive salary, equity, and benefits in a remote-friendly environment
PetPlace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Pet friendly office environment
- Commuter Benefits
- Group Pet Insurance
- On the job training and skills development
- Employee Assistance Program (EAP)
View Now
5
Sr Technical Program Director
62701 Il, Illinois
Maximus
Posted 4 days ago
Job Viewed
Job Description
Description & Requirements
The Senior Technical Program Director must hold, at a minimum, a Master's degree in Computer Science, Computer Engineering, Information Systems, or a closely related technical field.
The Senior Technical Program Director will be responsible for leading the strategic direction, development, and implementation of IT initiatives that align with program objectives. This role requires a dynamic leader with a proven track record in managing large-scale IT projects, fostering innovation, and ensuring the highest standards of IT service delivery.
Key responsibilities include:
- Managing and overseeing system performance, troubleshooting, integration with the DxP, user support, security, and system upgrades.
- Overseeing the design, implementation, and management of scalable and secure IT applications and infrastructure.
- Managing relationships with technology vendors and service providers, ensuring service level agreements are met.
- Leading the continued development and implementation of data management strategies to ensure data quality, accessibility, and security, while maintaining compliance with all applicable laws, regulations, and standards.
The Senior Technical Program Director must hold, at a minimum, a Master's degree in Computer Science, Computer Engineering, Information Systems, or a closely related technical field.
*** Please note: This position is contingent upon bid award. ***
Essential Duties and Responsibilities:
- Directs and controls the activities of a broad functional area through several department managers within the company.
- Has overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods.
- Provides leadership within the project, resulting in effective implementation of business strategies and achievement of quality, profit, growth, and other desired objectives.
- Ensures that the client programs assigned meet all contract deliverables and run in the most effective way possible.
- Receives assignments in the form of objectives and determines how to use the resources to meet schedules and goals.
- Recommends changes to policies and established procedures in order to remain aligned to company and organizational strategies and objectives.
- Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
Minimum Requirements
- Bachelor's degree in related field required.
- 12-15 years of relevant professional experience required.
- Masters' degree in Information Technology, Computer Science, or a related technical field
- Minimum of 15 years of experience in IT, with at least 10 years in a senior leadership role.
- Strong strategic thinking and problem-solving skills.
- Excellent leadership and team management abilities.
- Proven experience in managing large-scale IT projects and programs.
- In-depth knowledge of IT infrastructure, software development, and cybersecurity.
- Exceptional communication and interpersonal skills.
- Ability to work effectively with cross-functional teams and stakeholders
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
180,000.00
Maximum Salary
$
250,000.00
Apply Now
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6
Technical Recruiter - SkillBridge (Transitioning Military) Program
62701 Il, Illinois
Maximus
Posted 17 days ago
Job Viewed
Job Description
Description & Requirements
Maximus seeks a Technical Recruiter through the SkillBridge program to join our Talent Acquisition team. This role is designed for transitioning service members looking to gain expertise in technical recruiting, including sourcing, engaging, and hiring top IT talent. Over 16 weeks, participants will receive hands-on training, mentorship, and real-world experience in recruitment strategies, candidate engagement, and hiring processes, supporting our Federal, Technology Consulting Solutions (TCS), and Corporate IT segments.
This program provides a structured learning experience focused on technical recruiting fundamentals, sourcing strategies, compliance, and federal hiring processes to develop the skills necessary for a successful career in talent acquisition.
Duties and Responsibilities:
- Assist in special projects in HR department.
- Maintain employee records, including data entry and maintenance of files.
- Prepare standard reports and presentation materials.
- Assist in the creation and maintenance of human resources forms or documents.
Essential Duties and Responsibilities:
• Provide full life-cycle recruitment support, including sourcing, screening, interview coordination, and hiring process management.
• Support federal hiring efforts by understanding security clearance requirements and compliance regulations (OFCCP, EEO, diversity hiring initiatives).
• Partner with recruiters and hiring managers to develop job descriptions, refine sourcing strategies, and engage candidates through LinkedIn, job boards, networking, and other talent attraction strategies.
• Assist in tracking candidate pipelines, managing applicant tracking system (ATS) records, and ensuring data accuracy.
• Gain experience in compensation discussions, total rewards strategies, and offer processes in a federal hiring environment.
• Ensure an exceptional candidate experience throughout the recruiting process.
• Support the design, development, and implementation of technical recruitment initiatives.
• Gain exposure to recruitment reporting and analytics to track sourcing effectiveness and hiring trends.
• Participate in trainings, ensuring understanding of recruitment systems, tools, and best practices.
Length of Training: 16 Weeks
#veteransPage
Minimum Requirements
- Currently enrolled in an accredited college or university and pursuing a college degree in a related major including human resources, psychology, industrial-organizational development, communication, business administration, social work, or similar field.
- Must have completed 2 years of coursework.
- Ability to perform comfortably in a deadline-oriented work environment.
- Skilled in standard computer applications and platforms such as Outlook and MS Office Suite, PowerPoint, and Excel.
- Excellent interpersonal communication, teamwork, and customer service skills.
- Demonstrated ability to juggle multiple priorities with superior attention to detail.
#VeteransPage #C0reJobs
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
0.00
Maximum Salary
$
0.00
Apply Now
7
Pre-Sales Technical Consultant ServiceNow ITSM, CSM, ITOM
Il, Illinois
Teleperformance USA
Posted today
Job Viewed
Job Description
**Category :** **Information Technology**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**Purpose**
**We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements.**
**This position is 100% work at home.**
**Your Responsibilities**
+ **Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms.**
+ **Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions.**
+ **Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals.**
+ **Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points.**
+ **Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs.**
+ **Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs.**
+ **Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions.**
+ **Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities.**
+ **Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly.**
**Qualifications**
+ **Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience.**
+ **Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products.**
+ **Demonstrated ability to design and present complex technical solutions clearly and compellingly.**
+ **Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations.**
+ **Solid understanding of ITIL frameworks and ITSM best practices.**
+ **Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences.**
+ **Strong problem-solving skills and a client-first mindset.**
+ **Focus on continual training on new ServiceNow technologies to keep skill sets current.**
+ **Experience in pre-sales for SaaS platforms or cloud-based solutions.**
+ **Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools.**
+ **Experience with Now Assist and Creator Assist**
+ **Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.)**
+ **Experience working with monitoring tools and strategies related to ITOM.**
+ **Project management experience or certification (e.g., PMP, Agile/Scrum certifications).**
**Certifications (Required):**
+ **ServiceNow Certified System Administrator (CSA)**
**Certifications (Preferred):**
+ **ServiceNow Certified Application Developer (CAD)**
+ **ITIL Foundation Certification (v3 or v4)**
+ **ServiceNow Certified Implementation Specialist - ITSM**
+ **ServiceNow Certified Implementation Specialist - CSM**
+ **ServiceNow Certified Implementation Specialist - ITOM**
**Soft Skills**
+ **Process Excellence**
+ **Collaboration**
+ **Communication**
+ **Emotional Intelligence**
+ **Open-Mindedness**
+ **Critical Thinking**
+ **Solution Orientation**
+ **Entrepreneurship**
+ **AI Proficiency**
+ **Data Literacy**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**TP is an Equal Opportunity Employer**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**Purpose**
**We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements.**
**This position is 100% work at home.**
**Your Responsibilities**
+ **Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms.**
+ **Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions.**
+ **Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals.**
+ **Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points.**
+ **Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs.**
+ **Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs.**
+ **Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions.**
+ **Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities.**
+ **Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly.**
**Qualifications**
+ **Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience.**
+ **Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products.**
+ **Demonstrated ability to design and present complex technical solutions clearly and compellingly.**
+ **Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations.**
+ **Solid understanding of ITIL frameworks and ITSM best practices.**
+ **Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences.**
+ **Strong problem-solving skills and a client-first mindset.**
+ **Focus on continual training on new ServiceNow technologies to keep skill sets current.**
+ **Experience in pre-sales for SaaS platforms or cloud-based solutions.**
+ **Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools.**
+ **Experience with Now Assist and Creator Assist**
+ **Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.)**
+ **Experience working with monitoring tools and strategies related to ITOM.**
+ **Project management experience or certification (e.g., PMP, Agile/Scrum certifications).**
**Certifications (Required):**
+ **ServiceNow Certified System Administrator (CSA)**
**Certifications (Preferred):**
+ **ServiceNow Certified Application Developer (CAD)**
+ **ITIL Foundation Certification (v3 or v4)**
+ **ServiceNow Certified Implementation Specialist - ITSM**
+ **ServiceNow Certified Implementation Specialist - CSM**
+ **ServiceNow Certified Implementation Specialist - ITOM**
**Soft Skills**
+ **Process Excellence**
+ **Collaboration**
+ **Communication**
+ **Emotional Intelligence**
+ **Open-Mindedness**
+ **Critical Thinking**
+ **Solution Orientation**
+ **Entrepreneurship**
+ **AI Proficiency**
+ **Data Literacy**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**TP is an Equal Opportunity Employer**
View Now
8