207 Technical jobs in Romulus

Helpdesk/Technical Support | Southfield, Michigan, United States

Title: Helpdesk/Technical Support

Location: Southfield, MI

Duration: 6+ Months (potential convert to full-time)

# of Positions: 3

Working Model: Hybrid on-site twice per week or 10 days per month. 100% on site during training

Pay rate Range: $25-$29/Hr on W2

Description:

Job Summary:

• With the goal of providing superior service and first contact resolution, delivers front line technical support to customers via multiple communication channels in a customer contact center environment.
• Uses detailed instructions, established procedures and prescribed guidelines to resolve technical issues and complete tasks for end users.
• This position is 100% on the phones.

• Provides solutions to a wide variety of technology related problems, issues, and questions or escalates to appropriate support area.
• Enters complete and accurate information into contact tracking database and follows up with customer as needed to provide total ticket ownership.
• Utilizes knowledge management tools to help resolve client issues.
• Assists clients in completing online forms to attain various systems, services, hardware, software, and/or entitlements.
• Assists customers in performing basic software installations.
• Conducts basic diagnoses of software/hardware to troubleshoot connectivity problems.
• Escalates trends and outages as needed to leadership and for Service News postings.
• Manages time in customer contact center setting and documents time via activity codes.
• Utilizes required activity codes to provide awareness of non-phone related activities.

• Basic technical knowledge of the following: Installing, troubleshooting and maintaining computer hardware and software
• Basic technical knowledge of the following: operating systems (OS), mobile devices, networking, business applications and security products
• Available to work non-standard shifts including nights, weekends and some holidays Very strong written and oral communication skills Strong analytical and problem solving skills
• Maintaining a professional demeanor at all times as they will be handling calls from various levels of

• Information Technology Programmer/Analyst P11 - 12
• Two years of professional experience equivalent to an Information Technology Infrastructure or Programmer/Analyst P11.
• Possession of an associate's degree with 16 semester (24 term) credits in computer science, information assurance, data processing, computer information, data communications, networking, systems analysis, computer programming, IT project management, or mathematics and two years of experience as an application programmer, computer operator, or information technology technician; or two years (4,160 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.

• Educational level typically acquired through completion of high school and four years of experience as an application programmer, computer operator, information technology technician, or four years (8,320 hours) of experience as an Information Technology Student Assistant may be substituted for the education requirement.

• Communicate effectively, both orally and in writing, with users, unit staff and Managers.
• Maintain a broad system knowledge, knowledge of computer related equipment, and end user software.
• Analyze operational problems.
• Investigate alternative solutions and potential risk.
• Initiate corrective action.
• Record and report status.
• Teach and assist other staff and users.
• Project management.
• Server support.
• Telecommunications support.
• Database systems support.
• Enforce security standards.

Technical Support Manager wanted by Anywhere Real Estate Operations, LLC, Madison, NJ.

• Provide overall leadership and strategic direction to our Business Applications Technical Support Team to ensure high-quality support and resolution for our proprietary suite of real estate applications and technologies, managing support operations, optimizing processes, and collaborating with various stakeholders to maintain and enhance the performance of our business applications

• Manage and mentor a team of technical support specialists which comprise our Business Applications Technical Support Team to insure they provide excellent support and resolve all technical issues utilizing multiple versions of .Net, SQL databases, BTS, Azure, RPA and general infrastructure considerations;

• Collaborate effectively with various teams to support a comprehensive ecosystem of stakeholders while fostering a collaborative and high-performance environment to expedite issue resolution;

• Ensure service delivery is timely and accurate, meeting all Service Level Objectives ("SLO's") and other metrices;

• Oversee talent management including recruitment, training, mentoring and development of existing team members;

• Set specific customer support standards and objectives for the Business Applications Technical Support Team;

• Contribute to improving customer support by actively responding to queries and handling complaints;

• Develop dashboards and reports using ServiceNow which offer the Company (i) enhanced visibility and tracking of business applications and support operations; (ii) informed decision-making for management by offering reports which offer insights into operational metrics and system health; (iii) performance management by offering dashboards to track individual and team performance by providing visibility on how well the support team is meeting service level agreements; (iv) incident and problem management by offering detailed reports to assist in identifying root causes of recurring issues by analyzing incident data; and (v) continuous improvement by offering dashboards and reports that help in identifying inefficiencies in support processes or application performance;

• Follow up with customers to identify areas of improvement;

• Provide customer feedback to the appropriate internal teams;

• Solve complex problems and making decisions based on a wide range of factors supported by data; and

• Create and maintain a comprehensive knowledge based of our products, known issues, and other procedures that may be beneficial to both the team and our customers.

Qualifications:

Must have a Bachelor's degree in Computer Science, Information Technology or related field, plus five (5) years of experience in the job offered or in any occupation that includes the required experience and skills. Experience must include:

• 5 years experience working with comprehensive complex ecosystems in enterprise with managing cross-functional onshore and offshore teams to develop business applications, and support and lead to solve business problems at scale;

• 5 years experience designing and developing applications with Microsoft .Net, SQL technologies;

• 5 years development experience in .NET, C#, VB.NET, SQL, SSIS, and JavaScript;

• 5 years experience in working in Agile delivery with expertise in JIRA/Confluence platform;

• 3 years of experience with source code management tools and CI/CD including TFS, GitHub and Azure DevOps;

• 2 years experience with PowerBI and ServiceNow reporting tools and dashboards assisting tracking tickets, root cause, change request management, service request management and reporting; and

• 2 years experience in leading engineering teams with focus on automation and process optimization using Automation Anywhere RPA tools.

JOB LOCATION: Company's HQ is located in Madison, NJ. Candidate may work from home office located anywhere within the U.S.

Compensation Range:

$156,000 - $161,000 per year. At Anywhere, actual compensation within that range will be dependent upon the individual's skills, experience, and qualifications.

#LI-DNI

Anywhere Real Estate Inc. ( ? (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate ( ,?Century 21® ( ,?Coldwell Banker® ( ,?Coldwell Banker Commercial® ( ,?Corcoran® ( ,?ERA® ( , and?Sotheby's International Realty® ( , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.

At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report ( .

We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:

• Great Place to Work

• Forbes World's Best Employers

• Newsweek World's Most Trustworthy Companies

• Ethisphere World's Most Ethical Companies

EEO Statement: EOE including disability/veteran

Technical Support 3
Location: Detroit, MI

Position Description:
Title: Technical Support 3
Local Candidates Only

As a significant member of the Technology Division's Field Services Team,
- The Field Service Specialist will provide technical support services to users in a timely, accurate and efficient manner utilizing the district service management tool.
- The Field Service Specialist is responsible for the deployment, installation, setup, staging, configuration, maintenance, and repair of district technology.
- District technology includes varied makes and models of desktops, laptops and tablets, peripherals and software, in addition to telephones and audiovisual equipment.
- As a technical services professional, the Field Service Specialist will utilize their technical skill and ability to troubleshoot, diagnose, mitigate and resolve issues based on best practices and district policies and procedures.
- The successful candidate for this role is client-focused, driven, self-directed and is constantly seeking opportunities for professional learning and growth.
- A combination of strong technical and soft skills is a must.

Client is looking for: Technical Support 1
Location: Brighton, MI
Duration: 4 - 6 Months

Top Skills & Years of Experience:
• 3+ Years of IT Technical Support (Software and Hardware).
• Experience installing, troubleshooting and repairing PC's, laptops and peripherals.
• Experience with MS Office Suite (Outlook, Excel, Word, etc.)
• Experience updating necessary IT documentation and tickets related to support requests.
• Must have a valid driver's license and ability to drive personal vehicles to and from service locations.

Please note that there will be no milage/fuel reimbursement as travel is required for this position.
• Must have excellent communication skills. Will be required to assist Metroparks staff with PC updates, issues, troubleshooting and resolutions.

TRAVEL REQUIRED: The selected candidate will be required to travel to the various Metropark locations listed on the position description, attached. There will be no remote work allowed and there will be no reimbursement for travel expenses, such as fuel or milage.

• Leading and managing the technical support team, fostering a high-performance culture.
• Overseeing the daily operations of the customer service and helpdesk functions.
• Developing and implementing efficient support processes and workflows.
• Ensuring timely and accurate resolution of customer technical issues.
• Creating and maintaining comprehensive technical documentation and knowledge base articles.
• Training and mentoring support staff, and conducting performance reviews.
• Implementing and managing customer support software and tools.
• Analyzing support data and metrics to identify trends and areas for improvement.
• Collaborating with product development and engineering teams to provide customer feedback and resolve issues.
• Managing escalated customer complaints and ensuring client satisfaction.

Job Description

ABOUT US

Working at Hello Innovation is more than just a job. It’s an invitation to reinvent the world as we know it, to go against the grain of what’s possible and to rewrite the rules along the way. Every day we get up and challenge ourselves to solve problems that matter, the problems that impact billions and bring radical change and improvement to humankind.

This may sound like a crazy, lofty goal, but we came from nothing (no investors or debt) and for nearly two decades our products have touched hundreds of millions of people. We’ve proved that industries change, problems are solved and lives are improved when design, technology, and the unexpected collide. And we’re just getting started.

A career at HI isn’t for everyone. We’re an eclectic team of dreamers, creators and doers who are on a mission to bring meaningful innovation to the world. If you’re looking to be inspired, challenged and leave work every day knowing you did the best work of your life, you’ve come to the right place.

ABOUT THE JOB

Technical support is different at Hello Innovation.

We don't believe in red tape or limits; we’ll arm you with the resources you'll need to exceed customers’ expectations and deliver a truly remarkable experience.

As a Tech Support Hero, you’ll help new clients get started and current ones get the personal support they need. Whether you’re training clients, helping bring an idea to life, or troubleshooting a technical issue, you’ll make an impact on someone’s life with our meaningful products.

The best part? You actually have the opportunity to build relationships with customers, shape our products, grow in your position, and act as a liaison between our departments ﹘ ultimately creating the best possible experience for our customers.

ABOUT YOU

• You’re a tech nerd at heart. You can’t wait to get your hands on the latest and greatest technology. You’re a quick study when it comes to learning new products or features and are eager to look under the hood to understand how things work.
• You love to create. You have an eye for great design and love to create, whether it’s graphic design, websites, videos or photography.
• You’re a modern-day MacGyver. You love the challenge of troubleshooting and rotating through different technical skill sets to solve issues.
• Empathy is your middle name. You have an uncanny ability to relate to people’s emotions and empathize when technology is not working as expected.
• Helping people energizes you. You have strong people skills and are motivated to do what’s best for the customer, anticipating their needs and adjusting for roadblocks.
• You’ve mastered the art of communication. You have excellent verbal and written communication skills and can gracefully break down, solve, and explain even the most complex problems; tailoring your communication style to different audiences.
• No babysitter required. You’re the ambitious, “roll up your sleeves” type that’s comfortable working in a dynamic, fast-paced environment autonomously.
• This isn’t your first rodeo. You have experience analyzing and solving technical problems and have a proven track record of improving customer support systems.
• You’re flexible. You understand that issues don’t only happen from 9-5 and are able to work a schedule that’s based around our customers’ needs.

YOUR RESPONSIBILITIES

• Troubleshoot and resolve client issues, identifying patterns to diagnose symptoms and causes.
• Play a key role in improving our products and processes by identifying and providing feedback on customer issues.
• Inspire excitement around our products by helping clients understand their impact and potential.
• Help our clients get the most out of our products by providing assistance, sharing knowledge and empowering them to bring their visions to life.
• Train new customers, arming them with the skills they need to hit the ground running.
• Build relationships with our customers and advocate new features and ideas on their behalf.
• Contribute to building new processes, systems and documentation to elevate the overall customer experience.

COMPENSATION & PERKS

• Meaningful work. This is not just a job. You can find a job anywhere. This is a place for the bold to get paid to give a sh*t and make a real impact on people’s lives when they need it most.
• Be part of something (really) big. Our products touch over 45 million people every month, and we are chasing problems that billions suffer from. Not just any problem, the ones that are filled with purpose and meaning. This is your chance to be more than a number and make history.
• No red tape. Say goodbye to pointless meetings or political hoops to jump through. We’re scrappy, believe in autonomy and empower our teams to do whatever it takes to do the unthinkable.
• Learning animal environment. Learn more here than any other place on earth. We make sure you never stop growing and offer an allowance for continued learning.
• We ignite the best in you. We exist not only to deliver meaningful innovation, but to ignite and inspire the creative problem solver in you.
• A creative, come-as-you-are environment. Our team never stops pushing you to be the best that you can be and still makes time to have some fun.
• Plus many more. Additional perks include a full benefits package, daily catered lunches, team activities, paid holidays, bonuses and much more.

Diversity isn’t just a checkbox. At Hello Innovation, our eclectic team from all walks of life is our secret sauce to meaningful innovation. Needless to say, we are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Powered by JazzHR

E1Wc9Jm4Qb