443 Technical jobs in Sandston

• Performs software installations manually and via automated deployment tools and command line scripting
• Keep software updated on clients with the latest patches and updates
• Create software packages for ease of use and consistent deployments to agency
• Onboarding and offboarding both new and separating employees
• Supports and maintains user account information changes including system access rights, security, and system groups
• Manages and monitors customer IT issues using helpdesk tools - Keystone Edge
• (KSE), Shared Email Inbox, and SharePoint.
• Provides support over the phone, in person, and using remote control tools
• cts as a liaison to ensure the delivery of high-performance IT support services
• Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers and copiers
• Provides recommendations to management for the improvement of systems and processes
• Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource
• Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)
• Creates documentation of work processes and procedures, and creates job aids for internal staff

• Working experience with Microsoft Software Installer (MSI) packaging, and packaging software for installation, testing, and deployment to desktops remotely
• Working knowledge of Managed Engine Endpoint Central, Microsoft Systems
• Center Configuration Manager (SCCM), and other automation tools for updates, patching, and software vulnerability remediation.
• Considerable experience troubleshooting software packages, deployments, and client components.
• Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts.
• Working knowledge analyzing vulnerability reports to determine patching priorities.
• Strong customer service skills with "Customer First" attitude
• Extensive skills and experience in desktop products including but not limited to
• Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365
• bility to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones
• Excellent research and investigative skills
• Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking
• Experience in working with help request tracking and reporting tools
• Knowledge of IT concepts and trends and new technologies
• bility to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and in writing
• bility to communicate effectively verbally and in writing with individuals and groups

• Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, p
• Considerable experience creating and troubleshooting software packages, deployments, and client components.
• Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts.
• Windows Desktop OS
• ctive Directory
• Microsoft365
• Troubleshoot Hardware/Software
• /V Support
• Mobile Device Support

• Duration: 12 Month Contract (possibility of extension)
• Location: - Onsite: Richmond, VA
• Pay rate: Hourly, depending on experience
• Job ID: 773705

• Performs software installations manually and via automated deployment tools and command line scripting
• Keep software updated on clients with the latest patches and updates
• Create software packages for ease of use and consistent deployments to agency
• Onboarding and offboarding both new and separating employees
• Supports and maintains user account information changes including system access rights, security, and system groups
• Manages and monitors customer IT issues using helpdesk tools - Keystone Edge (KSE), Shared Email Inbox, and SharePoint.
• Provides support over the phone, in person, and using remote control tools
• Acts as a liaison to ensure the delivery of high-performance IT support services
• Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers and copiers
• Provides recommendations to management for the improvement of systems and processes
• Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource
• Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software (must be able to lift up to 50lbs)
• Creates documentation of work processes and procedures, and creates job aids for internal staff.

• Working experience with Microsoft Software Installer (MSI) packaging, and packaging software for installation, testing, and deployment to desktops remotely
• Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Center Configuration Manager (SCCM), and other automation tools for updates, patching, and software vulnerability remediation.
• Considerable experience troubleshooting software packages, deployments, and client components.
• Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts.
• Working knowledge analyzing vulnerability reports to determine patching priorities.
• Strong customer service skills with a "Customer First" attitude
• Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365
• Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones
• Excellent research and investigative skills
• Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking
• Experience in working with help request tracking and reporting tools
• Knowledge of IT concepts and trends and new technologies
• Ability to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and inwriting
• Ability to communicate effectively verbally and in writing with individuals and groups.

• Paid Holidays/Paid Time Off (PTO)
• Medical/Dental Insurance
• Vision Insurance
• Short Term/Long Term Disability
• Life Insurance
• 401 (K)

Location: Remote, United States

Employment Type: Full Time

Department: Customer Solutions

Compensation: $106.2K - $124.7K (Equity offered)

At Confluent, we are transforming the way data moves and operates in real time. We seek passionate individuals who thrive on challenges and collaboration. If you're eager to innovate and make an impact in a fast-paced environment, this is the perfect opportunity for you!

About the Role: We are looking for proactive individuals who are excited about the potential of streaming data. In this role, you'll work closely with customers to tackle a variety of issues and contribute to the growth of our team and company.

What You Will Do:

• Assist customers in resolving diverse issues with their Confluent deployments.
• Contribute to the development of processes within our dynamic team.
• Provide timely feedback to our Engineering team based on customer interactions.
• Enhance product documentation and create informative knowledge base articles.
• Develop and review engaging product demos and internal tools.
• Collaborate with the team behind Apache Kafka.

What You Will Bring:

• A passion for learning about streaming data and mastering the Confluent Data Stream Platform.
• Strong debugging skills to troubleshoot and solve issues with integrated third-party software.
• Proficient in Java or Scala.
• Experience in diagnosing, reproducing, and resolving customer issues.
• Knowledge of Databases, Cloud Object stores, Messaging systems, and Cloud Functions is a plus.
• A commitment to customer success through direct interaction.

Preferred Qualifications:

• Experience troubleshooting applications on Linux.
• Operational knowledge of Java applications.
• Familiarity with mainstream distributed systems such as Kafka, Kafka Connect, or Spark.

Ready to contribute to the future of data streaming? We welcome you to be a part of our diverse team that values every voice. At Confluent, we embrace belonging as the foundation of our culture, ensuring that every idea is heard and valued. We are an equal opportunity workplace and make employment decisions without regard to any classification protected by law.

Location:

Remote, United States

Employment Type:

FullTime

Location Type:

Remote

Department

Customer Solutions

Compensation:

$106.2K $124.7K Offers Equity

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click here () .

Overview

Were not just building better tech. Were rewriting how data moves and what the world can do with it. With Confluent, data doesnt sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About the Role:

Were looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluents enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow - whether youre just starting out in your career or managing a large team, youll be amazed at the magnitude of your impact.

What You Will Do:

• Working with customers to resolve a wide range of issues with their Confluent deployments

• Contributing to process development - were a small team, so were looking for people who want to help us lay the foundation for growing efficiently and with a best-in-class culture

• Communicating with our Engineering team to provide real-time product feedback from the field

• Improving product documentation and authoring knowledge base articles

• Creating and reviewing product demos and internal tooling

• Working closely with the team behind Apache Kafka!

What You Will Bring:

• Excitement in learning about streaming data and becoming a domain expert in the Confluent Data Stream Platform

• Strong debugging skills for troubleshooting and resolving issues related to external or integrated software systems provided by third parties.

• Proficiency in Java or Scala

• Experience in diagnosing, reproducing and resolving customer issues

• Experience with Java, Databases, Cloud Object stores, Messaging systems, Cloud Functions is a plus

• Desire to make customers successful through direct interaction.

• Two out of these three:

• • Experience troubleshooting applications running on Linux (resource contention, network bottlenecks, etc.)
• • Operational knowledge of Java applications (stack, jmap, etc.)
• • Experience with at least one mainstream distributed system (e.g. Kafka, Kafka Connect, Spark etc)

Ready to build what's next? Lets get in motion.

Come As You Are

Belonging isnt a perk here. Its the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge whats possible.

Were proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.

• Performs software installations manually and via automated deployment tools and command line scripting
• Keep software updated on clients with the latest patches and updates
• Create software packages for ease of use and consistent deployments to agency
• Onboarding and offboarding both new and separating employees
• Supports and maintains user account information changes including system access rights, security, and system groups
• Manages and monitors customer IT issues using helpdesk tools - Keystone Edge (KSE), Shared Email Inbox, and SharePoint.
• Provides support over the phone, in person, and using remote control tools
• Acts as a liaison to ensure the delivery of high-performance IT support services
• Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, printers, and copiers
• Provides recommendations to management for the improvement of systems and processes
• Provides troubleshooting and root cause analysis of software, hardware, network, and system issues, and escalates as needed to the appropriate resource
• Installs, maintains, relocates, and assists in testing and upgrading of new and existing hardware and software(must be able to lift up to 50lbs)
• Creates documentation of work processes and procedures, and creates job aids for internal staff

• Working experience with Microsoft Software Installer (MSI) packaging, and packaging software for installation, testing, and deployment to desktops remotely
• Working knowledge of Managed Engine Endpoint Central, Microsoft Systems Centre Configuration Manager (SCCM), and other automation tools for updates, patching, and software vulnerability remediation.
• Considerable experience troubleshooting software packages, deployments, and client components.
• Considerable scripting experience with but not limited to PowerShell, VBScript, and batch scripts.
• Working knowledge analysing vulnerability reports to determine patching priorities.
• Strong customer service skills with a "Customer First" attitude
• Extensive skills and experience in desktop products including but not limited to Windows 11, SharePoint, OneDrive, Teams, and Microsoft Office 365
• Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, tablets, and phones
• Excellent research and investigative skills
• Knowledge and experience in Active Directory, Group Policy (GPO), remote support tools, basic networking
• Experience in working with help request tracking and reporting tools
• Knowledge of IT concepts and trends and new technologies
• Ability to troubleshoot hardware and software issues, and communicate solutions to customers both verbally and inwriting
• Ability to communicate effectively verbally and in writing with individuals and groups

• Answering all calls for the Helpdesk, creating tickets, and assigning them to the Helpdesk analysts.
• Candidate performs password resets, and unlocks AD, eSCC, and RSA accounts as needed.
• Candidate is responsible for all new hire PC builds and the deployment of that equipment to the new hires' office.
• Candidate is also responsible for the reimaging of all PCs returned to the Helpdesk for redeployment.
• Additionally, the Candidate installs software to end user PCs as requested.
• Candidate performs PC troubleshooting as needed.
• Candidate manages loaner laptops ensuring they are updated and patched as needed. Candidate reimages them once they are returned to the Helpdesk for future deployments to SCC staff.

Seeking a Technical Support Analyst for a long-term contract role with the Commonwealth of Virginia in North Chesterfield, VA.
The Technical Support Analyst will support the organization's new job applicant background check and employment background check program that uses criminal justice data to help employers assess if an applicant is qualified for a position or if the employee remains qualified after the employee was involved with a criminal justice event. The incumbent will apply advanced computer and analytical skills to research and resolve customer facing automated workflow problems. This includes tracking background requests and subsequent processing to ensure processing occurs in a timely and accurate manner. When problems are identified, the incumbent is responsible for researching and resolving problems. Data analysis will often be required to identify and resolve problems. The incumbent will prepare briefings, reports, and evaluations on system efficiency, and perform other duties as assigned.

Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

• Advanced computer skills
• Ability to multitask
• Ability to determine root cause of problems and implement solutions, and resolve issues by gathering and analysing data, reasoning logically.
• Customer relations skills
• Good verbal and written communication skills
• Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, inst.