Technical Support Specialist
Posted 16 days ago
Job Viewed
Job Description
As a Technical Support Specialist, you will be responsible for diagnosing and resolving complex technical issues related to our client's software products. You will interact directly with customers via various channels, guiding them through troubleshooting steps, and escalating issues to development teams when necessary. The ideal candidate will possess strong analytical skills, excellent communication abilities, and a deep understanding of software functionality.
Key Responsibilities:
- Provide expert-level technical support for our client's software products to customers via phone, email, and chat.
- Investigate, diagnose, and resolve technical issues related to software functionality, integrations, and performance.
- Guide users through step-by-step solutions, clearly explaining technical concepts in an understandable manner.
- Accurately document all customer interactions, troubleshooting steps, and resolutions in the CRM and ticketing system.
- Collaborate closely with the engineering and product development teams to report bugs, provide customer feedback, and assist in bug reproduction.
- Contribute to the creation and maintenance of internal knowledge base articles, FAQs, and user guides.
- Proactively identify trends in customer issues and suggest improvements to product or support processes.
- Participate in product testing and provide feedback on usability and potential issues.
- Maintain a high level of customer satisfaction through professional, courteous, and efficient support.
- Stay up-to-date with product updates, new features, and industry best practices.
- Manage multiple support cases simultaneously while maintaining high quality and response times.
- Educate customers on product features and best practices to maximize their usage.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 2-4 years of experience in a technical support role, preferably with SaaS products.
- Strong understanding of software applications, web technologies, and basic database concepts.
- Proficiency with CRM and helpdesk ticketing systems (e.g., Salesforce, Zendesk, ServiceNow).
- Exceptional problem-solving and analytical skills, with keen attention to detail.
- Excellent verbal and written communication skills, with the ability to articulate complex technical information clearly.
- Proven ability to work independently and manage time effectively in a remote environment.
- Customer-focused mindset with a strong commitment to delivering a positive support experience.
- Familiarity with APIs, integrations, and basic scripting (e.g., SQL, Python) is a strong plus.
- Ability to adapt to new technologies and learn quickly.
- Prior experience in a remote support role is highly desirable.
Our client offers a dynamic and supportive remote work environment, opportunities for career advancement, and a robust benefits package. Join their team and help them continue to deliver outstanding technical support!
Technical Specialist - Machine Learning
Posted 4 days ago
Job Viewed
Job Description
As a Technical Specialist in Machine Learning, you will play a critical role in conceptualizing, designing, and delivering innovative solutions that drive product excellence and sustainment delivery. You will leverage your advanced expertise in Machine Learning, TensorFlow, PyTorch, and Python to ensure that the solutions not only meet but exceed client expectations while adhering to the highest quality standards. (1.) Key Responsibilities
1. Architect And Design Machine Learning Solutions Using Tensorflow And Pytorch, Guiding The Development Process Through The Team To Ensure Product And Project Deliverables Align With Defined Scope And Standards.
2. Act As A Subject Matter Expert (Sme) In Machine Learning, Providing Technical Guidance And Support To The Team And Stakeholders Throughout The Project Lifecycle.
3. Ensure Continuous Knowledge Enhancement By Exploring And Integrating New Technologies And Methodologies In Machine Learning, Maintaining The Relevance And Quality Of Solutions Delivered To Clients.
4. Train And Mentor Team Members In Machine Learning Concepts And Tools, Fostering A Skilled Workforce That Effectively Mitigates Delivery Risks And Enhances Project Outcomes.
5. Gather Project Specifications And Deliver Tailored Machine Learning Solutions By Leveraging Domain Knowledge And Technical Expertise To Meet Client Requirements Effectively.
6. Review And Evaluate Project Deliverables, Ensuring They Meet Established Quality Criteria And Align With Industry Best Practices In Machine Learning.
7. Recommend And Implement Client Value Creation Initiatives By Applying Industry Best Practices In Machine Learning, Contributing To The Strategic Goals Of The Organization. Skill Requirements
1. Expert Proficiency In Machine Learning Frameworks Such As Tensorflow And Pytorch.
2. Strong Programming Skills In Python, With A Good Understanding Of Associated Libraries And Tools.
3. Solid Experience In Sql For Data Manipulation And Management.
4. In-Depth Knowledge Of Machine Learning Algorithms And Model Development Processes.
5. Familiarity With Data Preprocessing, Feature Engineering, And Model Evaluation Techniques. Certifi
Technical Specialist, Construction Claim
Posted 11 days ago
Job Viewed
Job Description
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
**Job Category**
Claim
**Compensation Overview**
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.
**Salary Range**
$83,300.00 - $137,400.00
**Target Openings**
1
**What Is the Opportunity?**
Under general supervision, the position is responsible for investigating, evaluating, reserving, negotiating and resolving assigned Specialty Liability related Bodily Injury and Property Damage claims. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, litigation management, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. Provides consulting and training resources, and serves as a contact and technical resource to the field and our business partners.
**What Will You Do?**
+ Directly handles assigned claims.
+ Provides quality customer service and ensures file quality and timely coverage analysis and communication with insured based on application of policy information to facts or allegations of each case.
+ Consults with Manager on use of Claim Coverage Counsel as needed.
+ Directly investigate each claim through prompt and strategically-appropriate contact with appropriate parties such as policyholders, accounts, claimants, law enforcement agencies, witnesses, agents, medical providers and technical experts to determine the extent of liability, damages, and contribution potential. Interview witnesses and stakeholders; take necessary statements, as strategically appropriate.
+ Actively engages in the identification, selection and direction of appropriate internal and/or external resources for specific activities required to effectively evaluate claims, such as Subrogation, Risk Control, nurse consultants, and fire or fraud investigators, and other experts.
+ Verifies the nature and extent of injury or property damage by obtaining and reviewing appropriate records and damages documentation.
+ Maintains claim files and documents claim file activities in accordance with established procedures.
+ Utilizes evaluation documentation tools in accordance with department guidelines.
+ Proactively creates Claim File Analysis (CFA) by adhering to quality standards.
+ Utilizes diary management system to ensure that all claims are handled timely. At required time intervals, evaluate liability and damages exposure.
+ Establishes and maintains proper indemnity and expense reserves.
+ Recommends appropriate cases for discussion at roundtable.
+ Attends and/or presents at roundtables/ authority discussions for collaboration of technical expertise resulting in improved payout on indemnity and expense.
+ Actively and enthusiastically shares experience and knowledge of creative resolution techniques to improve the claim results of others.
+ Develops and employs creative resolution strategies.
+ Prompt and proper disposition of all claims within delegated authority.
+ Negotiates disposition of claims with insureds and claimants or their legal representatives.
+ Recognizes and implements alternate means of resolution.
+ Manages litigated claims. Develops litigation plan with staff or panel counsel, including discovery and legal expenses, to assure effective resolution and to satisfy customers.
+ Applies litigation management through the selection of counsel, evaluation and direction of claim and litigation strategy.
+ Tracks and controls legal expenses to assure cost-effective resolution.
+ Effectively and efficiently manage both allocated and unallocated loss adjustment expenses.
+ Attends depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed.
+ Updates appropriate parties as needed, providing new facts as they become available, and their impact upon the liability analysis and settlement options.
+ Recognizes cases, based on severity/ complexity protocols that should be transferred to another level of claim professional and refers on a timely basis.
+ Appropriately deals with information that is considered personal and confidential.
+ Fulfills specific service commitments made to certain accounts, as outlined in Special.
+ Account Communication (SAC) instructions and inquiries from agents and brokers.
+ Represents the company as a technical resource; attends legal proceedings as needed, acts within established professional guidelines as well as applicable state laws.
+ Actively provides mentoring and coaching to less experienced claim professionals to increase the technical expertise and improve bench strength.
+ Shares accountability with business partners to achieve and sustain quality results.
+ Evaluates all claims for recovery potential; directly handles recovery efforts and/or engage and directs Company resources for recovery efforts.
+ Perform other duties as assigned.
+ Potential travel up to 30%
**What Will Our Ideal Candidate Have?**
+ Bachelor's Degree preferred.
+ 5 years business experience preferred.
+ Advanced level knowledge and skill in claim and litigation.
+ Basic working level knowledge and skill in various business line products.
+ Strong negotiation and customer service skills.
+ Skilled in coverage, liability and damages analysis and has a thorough understanding of the litigation process, relevant case and statutory law and expert litigation management skills.
+ Extensive claim and/or legal experience and technical expertise to evaluate severe and complex claims.
+ Able to make independent decisions on most assigned cases without involvement of supervisor.
+ Openness to the ideas and expertise of others actively solicits input and shares ideas.
+ Thorough understanding of commercial lines products, policy language, exclusions, ISO forms, and effective claims handling practices.
+ Demonstrated coaching, influence and persuasion skills.
+ Advanced written and verbal communication skills are required so as to understand, synthesize, interpret and convey, in a simplified manner, complex data and information to audiences with varying levels of expertise.
+ Can adapt to and support cultural change.
+ Strong technology aptitude; ability to use business technology tools to effectively research, track, and communicate information.
+ Analytical Thinking - Intermediate
+ Judgment/Decision Making - Intermediate
+ Communication - Intermediate
+ Negotiation - Intermediate
+ Insurance Contract
+ Knowledge - Intermediate
+ Principles of Investigation - Intermediate
+ Value Determination - Intermediate
+ Settlement Techniques - Intermediate
+ Legal Knowledge - Intermediate
+ Medical Knowledge - Intermediate
**What is a Must Have?**
+ High School Diploma or GED.
+ 2 years of liability claim handling experience and/or comparable litigation claim experience.
+ In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, License(s) are required to be obtained within three months of starting the job.
**What Is in It for You?**
+ **Health Insurance** : Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .
Technical Specialist (SouthPark R083)
Posted 11 days ago
Job Viewed
Job Description
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
# Application Link
Technical Specialist (SouthPark R083)
Posted 11 days ago
Job Viewed
Job Description
As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products.
A Technical Specialist also makes sure customers are educated about repair options and Apple products and services.
**Description**
* Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
* Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
* Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
* Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.
* Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
* Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
* Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
* Demonstrate Apple's values of inclusion and diversity in daily activities.
**Minimum Qualifications**
You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
**Preferred Qualifications**
You can:
* Demonstrate technical expertise of Apple products and services.
* Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
* Navigate customer service issues with care and strong interpersonal skills.
* Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
* Work in a fast-paced environment and balance multiple tasks at the same time.
* Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
* Be trusted with sensitive or confidential information, keeping with Apple's core values.
* Be curious and open to learning from others and helping each other grow.
# Place of Work
On-site
# Requisition ID
Retail3
# Job Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. Your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits ( For information about pay, if you are interested in roles located in one of our California, Colorado, Hawaii, Illinois, Minnesota, New York, Washington, or Washington DC locations click here to select a store and view pay information ( Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant ( Application Link
Technical Support Specialist - Swing Shift
Posted 3 days ago
Job Viewed
Job Description
Posting Type
Remote
Job Overview
The Technical Support Specialist provides technical support aligned with a specific product vertical to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills.On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working within their product vertical to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to clients within identified service level agreements. You will inform management of important issues regarding personnel, performance, client perception, and project statuses, and work with colleagues to ensure quality service. This role will report to the Manager of Customer Support.
The working hours are a fixed 9-hour Monday-Friday shift from 11am-8pm Central US Time with a 1-hour meal break for a minimum of 12 months, and this shift offers a compensation differential.
Job Description and Requirements
Your Role in Action: Technical Skills/Responsibilities
Use SQL applications and tools to run basic SQL queries
Respond to client questions, problems, and work requests on a daily basis
Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers
Partner with senior level team members as needed to troubleshoot and resolve customer incidents
Have or develop the experience to capably perform the Technical Support Specialist position responsibilities
Policy and Procedure Skills
Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data
Monitor assigned open tickets, contact customers, and update tickets on a timely basis
Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff
Complete all daily tasks and projects
Track time daily
Expectations of the Role
Is flexible to work a fixed 9-hour Monday-Friday shift from 11am-8pm CST with a 1-hour meal break, on-call schedule, or other time frames specified by management
Able to work the 11am-8pm CST for a minimum of 12 months
Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding
Provide excellent customer service using the communication methods designated by Relativity
Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries
Meet identified goals regarding customer service tech support metrics
Commitment to and consistent demonstration of core company values
Your Skills
Customer support experience
Client-focused and ability to understand expectations
Direct experience supporting clients as a primary contact or lead using phone and email
Experience troubleshooting complex issues
SQL and Windows platform experience
Travel 10% of the time
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$54,000 and $80,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Technical Support Analyst
Posted 2 days ago
Job Viewed
Job Description
Description
As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).
ESSENTIAL FUNCTIONS:
-
Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.
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Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.
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Access knowledge bases and resources on the Internet to aid in problem resolution.
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Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.
-
Develops help sheets and frequently asked questions lists for Solutions knowledge base.
ADDITIONAL FUNCTIONS:
- Perform other duties, as assigned.
QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):
Education:
- Associate's degree in related field or an equivalent combination of experience and education is required.
Experience:
-
Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.
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Application support experience with Office 365 products with an emphasis on Word and Excel.
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Experience with DMS/FileSite a plus.
Knowledge, Skills, & Abilities:
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Working knowledge of network and local PC diagnostic utility tools.
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Exceptional written and oral communication skills.
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Ability to work in a fast-paced team environment.
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Exceptional customer service orientation.
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Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.
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Ability to absorb and retain information quickly.
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Ability to effectively prioritize and execute tasks in a high-pressure work environment.
WORK ENVIRONMENT & PHYSICAL DEMANDS:
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
PHYSICAL REQUIREMENTS
Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.
VISUAL ACUITY
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
COMPENSATION & BENEFITS
The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:
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Las Vegas: $60,000 to $5,000
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Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000
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Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000
For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (
DISCLAIMER
Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
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Technical Support (Ambassador)
Posted 23 days ago
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Job Description
Title: Technical Support - Coffee Vending Machines
Purpose: As a Technical for Coffee Vending Machines, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories. Your responsibilities will include providing high-level technical support, guiding technicians, and promoting product enhancements.
Duties and Responsibilities:
- Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly.
- Provide high-level guidance and support to field technicians, assisting with complex equipment issues.
- Demonstrate equipment operation and advise customers on achieving optimal performance.
- Document procedures, maintain detailed service records, and report on sales activities and account statuses.
- Present new products and services to existing clients, identifying opportunities for upselling.
- Adhere to company procedures and protocols, ensuring compliance with quality standards.
- Build and nurture positive relationships with customers to foster trust and loyalty.
- Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience.
- Customer service experience is advantageous.
- Strong troubleshooting skills and technical aptitude.
- Excellent mechanical aptitude and attention to detail.
- Clear and effective communication skills, both verbal and written.
- Proficiency in reading technical diagrams and blueprints.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Proficiency in MS Office; familiarity with Salesforce or similar CRM software.
- Bachelor's degree or equivalent technical certification preferred.
- Spanish language proficiency is a plus.
Technical Support Manager
Posted 1 day ago
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Job Description
Are you passionate about sports and technology, with a knack for solving complex problems? FanConnect, a leader in IPTV and digital signage solutions for the sports industry, is looking for a Technical Support Manager to drive excellence in client support and technical implementations. As the Technical Support Manager, you'll lead our support team and act as the management liaison for customer escalations. Your focus will be on maintaining a high standard of service, solving complex technical challenges, and collaborating closely with our engineering team. This position requires excellent technical troubleshooting, communication, and leadership skills, along with an enthusiasm for sports. Occasional travel may be required. Key Responsibilities: Support Management: Oversee support staff and ticketing system, ensuring prompt and effective service for our clients. Client & Stakeholder Communication: Serve as the management liaison for customer escalations, keeping clients informed of progress and resolutions. Set expectations and provide clear, regular updates. Assist with Complex Customer Implementations: Work closely with clients to support successful deployment of our solutions, ensuring technical requirements are met and troubleshooting any issues that arise. Deep Dive Troubleshooting: Collaborate with the engineering team on advanced troubleshooting and root cause analysis to resolve technical issues and prevent future incidents. Hardware Development & Quality Assurance: Assist in testing and quality assurance for new hardware and software, and support initiatives for system improvements and growth. Shift & On-Call Commitment: Participate in a rotating on-call schedule outside of standard business hours to support critical client needs. Process Improvement: Embrace challenges, learn from mistakes, and continuously improve support processes for optimal efficiency and effectiveness. Required Qualifications: Experience: 5+ years in a technical support management role for complex, customer-facing systems. Experience with SaaS, IPTV, digital signage, and networking technologies is a strong plus. Leadership: Proven experience managing a technical support team, balancing priorities, and fostering team growth and productivity. Technical Skills: Background in Networking, IT, and Audio-Visual systems Experience with Android and Linux Experience with Digital Signage, Media players, and CMS software Knowledge of video compression, encoding, and streaming protocols Communication & Interpersonal Skills: Outstanding ability to engage with all levels of stakeholders, from entry-level users to C-suite executives. Organizational Skills: Ability to juggle, prioritize, and deliver on multiple tasks, with a commitment to on-time resolution and quality. Technology Enthusiasm: Passion for problem-solving and continuous learning. This is a full-time position with competitive benefits. Applicants must be authorized to work in the US on a full-time basis. #J-18808-Ljbffr
Technical Support Engineer
Posted 1 day ago
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Job Description
Join to apply for the Technical Support Engineer role at Imagine Join to apply for the Technical Support Engineer role at Imagine Company Overview At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovation teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together. Company Overview At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovation teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together. Position Overview The Technical Support Engineer assists in maintaining servers, backups, and network infrastructure. This position interfaces directly with internal customers and all departments, troubleshooting advanced user issues to resolution. Responsibilities Collaborate with IT team to analyze, recommend and implement the best solution to challenges including internal IT tools and business users Install, maintain, and support hardware and operating systems including Windows, Mac, and iOS, as well as related software & accessories Provide escalated Help Desk support, monitoring inbound technical support requests Write scrips/logic to automate tasks and deploy packages Optimize and document administration of computer programs Manage inventory of computer hardware, make purchase recommendations Install and support a wide array of software, both internally developed and third party Provide basic support for some servers and network equipment Work with onsite leadership to continually improve tech support procedures and policies Help to define how end-user support should be coordinated, delivered, standardized, and communicated Create and maintain thorough documentation for IT processes and procedures Maintain a flexible schedule including possible night or weekend work Participate in on-call rotation as needed. Help Desk overflow support Other duties as assigned Qualifications Mandatory Qualifications: Minimum 4 years’ experience with technical support or user support, preferably in a production or manufacturing industry. Exceptional Macintosh/Windows system administration skills. Experience with scripting and automation. Preferred Qualifications Expertise in troubleshooting computer hardware and components, A+ or similar systems administration certification Hands-on experience with OAM of multiple applications and hardware Experience administering tracking and configuration management systems such SCCM and JAMF/Kandji. Familiarity with common systems tools and protocols (BIOS, DNS/DHCP, LDAP, Active Directory, Exchange). Bachelor’s degree in Information Technology, Computer Science, or related technical field, or equivalent professional experience. Knowledge And Skills Thorough knowledge of Windows operating systems. General knowledge of MacOS, and iOS operating systems; working knowledge with Linux desktop. Strong proficiency with Active Directory and productivity applications such as O365 Strong proficiency in deploying, patching, and managing operating systems and applications using tools such as SCCM, Kandji/JAMF, and Intune. Proficiency with common video conferencing platforms such as Zoom, Slack and MS Teams Knowledge of remote desktop technologies, such as VNC, TeamViewer and RDS. Knowledge with ticket tracking and documentation platforms. Knowledge of DLP and Endpoint Protection for PC and Mac. Ability to diagnose, repair or replace computer system components (storage media/drives, graphics/GPU cards, memory modules, fans, etc.). Strong analytical problem-solving skills. Excellent communication skills and strong customer service orientation. Highly self-directed. Manage and prioritize multiple challenges that can occur when supporting a complex and diverse production environment. Ability to lift heavy equipment, install, configure, and maintain desktop/laptop computers and mobile devices Physical Requirements Ability to lift heavy equipment, install, configure, and maintain desktop/laptop computers and mobile devices. Frequently requires standing or sitting for extended periods of time in front of a computer. Occasionally requires kneeling, bending, carrying, lifting equipment up to 25lbs. Rarely requires climbing a ladder. Ability to work effectively onsite. Pay Range USD $65,000.00 - USD $6,000.00 /Yr. Pay Statement The national pay range for this role is listed above. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts. EEO Statement The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 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