172 Technical jobs in Westport

Our client, a rapidly growing technology firm, is seeking a skilled and customer-focused Technical Support Specialist to join their remote support team. This position is ideal for individuals passionate about troubleshooting complex technical issues and providing exceptional service to users. You will be the first point of contact for many customers, resolving hardware, software, and network-related problems. This is a fully remote role, offering the flexibility to work from anywhere within the US. Key Responsibilities:

• Provide first-level technical support to customers via phone, email, and chat, addressing a wide range of technical issues.
• Troubleshoot and resolve hardware, software, network, and application problems efficiently and effectively.
• Document all support interactions, solutions, and escalations in the ticketing system.
• Escalate unresolved issues to appropriate internal teams or senior support staff with detailed diagnostic information.
• Guide users through step-by-step solutions, explaining technical concepts in an easily understandable manner.
• Assist in the creation and maintenance of technical documentation, FAQs, and knowledge base articles.
• Identify recurring issues and provide feedback to development and product teams for potential improvements.
• Manage customer expectations and ensure high levels of customer satisfaction.
• Stay up-to-date with product knowledge and technical advancements.
• Participate in team meetings and contribute to a collaborative support environment.

Qualifications:

• High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science or a related field is a plus.
• Minimum of 2-4 years of experience in technical support or a similar customer-facing IT role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent problem-solving and troubleshooting skills.
• Outstanding communication and interpersonal skills, with a patient and empathetic approach to customer service.
• Ability to explain technical information clearly to non-technical users.
• Self-motivated and able to work independently in a remote setting.
• Familiarity with remote desktop tools.
• A passion for technology and helping others.

This fully remote opportunity based out of **Charlotte, North Carolina, US**, offers a great chance to grow your career in technical support. If you are a problem-solver with a dedication to customer satisfaction, we encourage you to apply.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
For the Principal Technical Support Advisor role, we are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the technical community, support staff, and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical Subject Matter Expert (SME).
Foundational to our team culture is a CyberDefender Mindset: A CyberDefender Mindset is a proactive, collaborative, and customer-centric approach adopted by technical support teams to anticipate, prevent, and mitigate cybersecurity threats-shifting from purely reactive issue resolution to active partnership in safeguarding organizational and customer security. This role will lead with a CyberDefender Mindset and inspire this in others.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Technical Leadership & Innovation**
+ Serve as the technical lead for the SCIM Security & Compliance technical community
+ Create consistency and alignment of the TA role scope, responsibility, and development
+ Envision and lead the creation of Agentic AI autonomous and semi-autonomous systems that enhance the support provided by the technical community
+ Help build a principal technical leadership community across CSS to advise on top technical and business challenges seen across our businesses (SFI, tooling, talent development, etc.).
+ Be the technical advisory leadership bridge between CSS and MSEC in partnership with Supportability
+ Readiness Development: Plan strategies, prepare materials, and conduct gap analysis at a global level to develop readiness plans for delivery teams. Create resources for support readiness and coordinate with Release Excellence on release management plans.
+ Managing Collaboration Activities: Handle complex escalated problems, partner with product teams to drive fixes, and identify trends in customer feedback for future product enhancements.
+ Supportability Activities: Manage high-impact escalated problems, driving fixes to product development, and improvements to operational processes.
+ Process Improvement: Refine processes by partnering with senior leadership across global teams, lead efforts to improve diagnostic data logging, and facilitate communication between engineering and support teams. Serve as an early warning system and put plans in place to mitigate issues and proactively drive solutions.
**Customer Engagement**
+ Lead or participate in case triage meetings to share knowledge and develop solutions for highly complex or high-priority customer issues.
+ Provide thought leadership in customer and partner engagements, influencing strategy and outcomes.
+ Engage in high-visibility and high-stakes escalations with customers, with the ability to engage at the C-suite level.
+ Case Management (Delivery Excellence): Demonstrate expert problem-solving, case management, and customer service skills. Strategize technical triages and provide actionable feedback to key partners and stakeholders.
**Other**
+ Embody our culture and values
**Qualifications**
**Required Qualifications:**
+ Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 8+ years system development, network operations, software support, IT, consulting, or technical troubleshooting experience
+ OR 11+ years system development, network operations, software support, IT, consulting, or technical troubleshooting experience
+ OR equivalent experience.
+ 8+ years of prior product, customer support and/or technical support experience
**Other Requirements:**
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
**Additional or Preferred Qualifications:**
+ Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 15+ years system development, network operations, software support, IT, consulting, or technical troubleshooting experience OR 18+ years system development, network operations, software support, IT, consulting, or technical troubleshooting experience OR equivalent experience.
+ 10+ years prior product, customer support and/or technical support experience.Microsoft Certified: Security, Compliance, and Identity Fundamentals certification (SC-900).Customer Service Foundations (LinkedIn Learning) or other Customer Service Training/Experience
+ Ability to effectively communicate with customer managers and executives on technical and business issues.
+ Comprehensive understanding of Microsoft Threat Protection and Data Security, with deep knowledge of at least one MSEC technology under Security & Compliance.
+ Ability to influence senior stakeholders up to the CVP level by advocating for product and business improvements on the customer's behalf
+ Additional certifications such as CISSP, Comptia Security +, ISC2 CC, BTL1/2, GSIF/GCIC/GCED/GSEC, PSAA, Kepner-Tregoe or equivalent certification
+ Cybersecurity Architect Expert certification (SC-100)
Technical Support Advisory IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $77,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 165,600 - 303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: will accept applications for the role until October, 16, 2025.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Our client is looking for a highly skilled and customer-focused Senior Technical Support Specialist to join their dynamic team. This role is based in **Charlotte, North Carolina, US**, with a flexible hybrid work arrangement. You will be the primary point of contact for resolving complex technical issues for our diverse customer base. This involves troubleshooting hardware, software, and network problems, providing clear and concise guidance, and ensuring customer satisfaction. As a Senior Specialist, you will also mentor junior support staff, contribute to knowledge base articles, and identify recurring issues to propose solutions for system improvements. The ideal candidate possesses deep technical expertise, exceptional problem-solving skills, and outstanding communication abilities. You must be able to explain technical concepts to non-technical users with patience and clarity. Experience with CRM software and ticketing systems is essential. We are seeking an individual who is passionate about technology, dedicated to providing excellent customer service, and eager to contribute to a supportive team environment. This is a fantastic opportunity for someone looking to advance their career in technical support and make a real impact on customer experience.

Responsibilities:

• Provide advanced technical support for hardware, software, and network issues.
• Troubleshoot and resolve complex customer inquiries via phone, email, and chat.
• Document technical issues, solutions, and workarounds in the knowledge base.
• Mentor and guide junior technical support representatives.
• Identify trends in customer issues and recommend product or process improvements.
• Manage and prioritize support tickets effectively.
• Escalate unresolved issues to appropriate internal teams.
• Ensure timely and satisfactory resolution of all customer problems.
• Contribute to the development and maintenance of support documentation.
• Provide feedback to product development teams based on customer interactions.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in technical support or a helpdesk role.
• Proficiency in troubleshooting operating systems (Windows, macOS, Linux).
• Experience with network protocols and common software applications.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
• Ability to work effectively in a hybrid environment.
• Customer-centric approach and strong interpersonal skills.
• Certifications like CompTIA A+, Network+, or Microsoft Certified are a plus.

Join Our client as a Technical Support Specialist II, providing essential front-line technical assistance and troubleshooting for a diverse range of software and hardware issues. Based in Charlotte, North Carolina, US , you will be a critical member of our customer service team, dedicated to ensuring user satisfaction and operational efficiency. Your primary role involves diagnosing and resolving technical problems reported by customers via phone, email, and ticketing systems. This includes guiding users through step-by-step solutions, escalating complex issues to senior support engineers or development teams when necessary, and documenting all support interactions thoroughly. You will be expected to maintain a high level of customer service, demonstrating patience, empathy, and professionalism in all communications. This position requires a proactive approach to identifying recurring issues and contributing to knowledge base articles and training materials to empower users and reduce future support load. The ideal candidate will have a passion for technology, a knack for problem-solving, and the ability to explain technical concepts in an easily understandable manner. You will also participate in user acceptance testing for new software releases and provide feedback to the product development team. This role offers a fantastic opportunity to grow your technical expertise and contribute to a positive customer experience within a supportive environment.

Responsibilities:

• Provide timely and effective technical support to customers experiencing hardware or software issues.
• Diagnose, troubleshoot, and resolve technical problems via phone, email, and chat.
• Escalate unresolved issues to appropriate internal teams (e.g., Tier 2 Support, Development).
• Document all support interactions, solutions, and customer feedback in the CRM system.
• Create and maintain comprehensive knowledge base articles and user guides.
• Assist in the testing and rollout of new software and hardware updates.
• Identify trends in support requests and proactively suggest improvements to products or processes.
• Provide excellent customer service, ensuring a high level of user satisfaction.
• Educate users on product features and best practices to enhance their experience.
• Participate in team meetings to discuss support strategies and share insights.
• Monitor system performance and alert relevant teams to potential issues.

Qualifications:

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 2-4 years of experience in a technical support or helpdesk role.
• Proficiency in troubleshooting operating systems (Windows, macOS, Linux).
• Familiarity with common software applications and productivity suites.
• Experience with remote desktop tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Strong understanding of network protocols and basic hardware components.
• Excellent verbal and written communication skills.
• Ability to explain technical information to non-technical users.
• Strong analytical and problem-solving abilities.
• Customer-focused mindset with a patient and empathetic demeanor.

Our client is seeking an experienced and highly proficient Senior Technical Support Specialist to join our Customer Service & Helpdesk team. This role is based in **Charlotte, North Carolina, US**, and is a fully remote position, allowing you to leverage your expertise from the comfort of your home office. You will be instrumental in providing top-tier technical assistance to our diverse customer base, resolving complex issues, and ensuring a seamless user experience. This position requires a deep understanding of our products and services, coupled with exceptional problem-solving and communication skills. You will be responsible for handling escalated technical support requests, troubleshooting software and hardware problems, guiding users through step-by-step solutions, and documenting technical solutions for the knowledge base. The ideal candidate will possess a proactive attitude, the ability to remain calm under pressure, and a genuine desire to help customers succeed. Responsibilities include analyzing technical problems, identifying root causes, implementing effective solutions, and providing clear, concise explanations to users of varying technical expertise. You will also play a crucial role in identifying trends in customer issues and providing feedback to product development and engineering teams to drive improvements. Mentoring junior support staff and contributing to the development of support processes and training materials will also be part of your remit. This is a demanding yet rewarding role for a seasoned professional looking to make a significant impact on customer satisfaction and loyalty. The ability to work independently, manage multiple priorities, and maintain a high level of professionalism is essential. If you excel at complex troubleshooting, possess a patient demeanor, and are passionate about delivering exceptional support, we encourage you to apply.

Key Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat.
• Troubleshoot and resolve complex software and hardware issues.
• Guide customers through product usage and problem-solving steps.
• Escalate unresolved issues to appropriate departments with detailed documentation.
• Develop and maintain technical documentation, FAQs, and knowledge base articles.
• Identify recurring technical issues and provide feedback to engineering and product teams.
• Train and mentor junior technical support representatives.
• Contribute to the improvement of support processes and tools.
• Ensure high levels of customer satisfaction through efficient and effective support.
• Manage customer escalations and ensure timely resolution.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3-5 years of experience in technical support or helpdesk roles.
• Proven expertise in troubleshooting common software and hardware problems.
• Strong understanding of operating systems (Windows, macOS, Linux).
• Excellent analytical and problem-solving skills.
• Exceptional verbal and written communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce).
• Ability to work independently and manage time effectively in a remote setting.
• Patience, empathy, and a customer-centric attitude.

Our client is seeking a highly skilled and motivated Senior Technical Support Engineer to provide advanced technical assistance and solutions to our customers. This is a fully remote position, allowing you to leverage your expertise from anywhere in the US. The ideal candidate will possess a deep understanding of our product suite, strong troubleshooting skills, and an exceptional ability to communicate technical information clearly to both technical and non-technical audiences. You will serve as a primary escalation point for complex technical issues, contribute to product documentation, and play a vital role in ensuring customer satisfaction and retention.

Key Responsibilities:

• Provide expert-level technical support for our software products and services via phone, email, and remote access tools.
• Diagnose, troubleshoot, and resolve complex technical issues, including software bugs, configuration problems, and integration challenges.
• Act as an escalation point for junior support engineers, providing guidance and mentorship.
• Replicate customer issues in a test environment to identify root causes and develop effective solutions.
• Contribute to the development and maintenance of technical documentation, knowledge base articles, and training materials.
• Collaborate closely with engineering, product management, and quality assurance teams to report bugs, suggest product improvements, and ensure timely resolution of customer-impacting issues.
• Manage customer expectations and provide regular updates on issue resolution progress.
• Identify trends in support requests and provide feedback to improve product stability and user experience.
• Participate in on-call rotation as needed to provide 24/7 support.
• Develop and deliver technical training sessions to customers and internal teams.
• Ensure all customer interactions are documented accurately and thoroughly in the ticketing system.

Qualifications:

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, systems administration, or a related IT role, with a strong emphasis on troubleshooting complex software issues.
• In-depth knowledge of (Specify technologies, e.g., operating systems, networking protocols, database systems, cloud platforms).
• Proficiency with scripting languages (e.g., Python, Bash) for automation and troubleshooting is highly desirable.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills, with the ability to explain technical concepts clearly.
• Experience with CRM and ticketing systems (e.g., Salesforce, Jira Service Desk).
• Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
• Customer-focused attitude with a passion for helping others.
• Experience in (Specify Industry, e.g., SaaS, FinTech, Healthcare IT) is a plus.
• Must be legally authorized to work in the United States.

This position is fully remote, requiring reliable internet access and the ability to work effectively from a home office. Candidates must be based in and legally authorized to work in the United States.

Our client is seeking an experienced Senior Technical Support Engineer to provide exceptional support to their diverse customer base. This role requires a deep understanding of complex software and hardware systems, with the ability to diagnose and resolve issues efficiently. You will be a primary point of contact for escalated technical challenges, working closely with development and product teams to ensure customer satisfaction. Responsibilities include troubleshooting intricate software bugs, guiding users through complex configurations, and documenting solutions for internal knowledge bases and external customer guides. The ideal candidate will possess strong analytical and problem-solving skills, with a talent for explaining technical concepts in clear, concise language. You will also contribute to product improvement by identifying recurring issues and providing valuable feedback to engineering teams. This is a hybrid position, requiring a balance of remote work and in-office collaboration at our client's facility in **Charlotte, North Carolina, US**. Candidates must be comfortable working both independently from a remote location and collaboratively in a team setting on designated office days. Excellent communication, interpersonal, and customer service skills are essential. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. A minimum of 5 years of experience in technical support, helpdesk operations, or a similar customer-facing technical role is necessary. Proficiency with CRM software, ticketing systems, and remote diagnostic tools is a significant advantage. Familiarity with cloud environments, networking concepts, and database management is also beneficial. The ability to prioritize tasks, manage time effectively, and work under pressure is crucial for success in this role. We are looking for a proactive individual who is passionate about technology and dedicated to providing outstanding technical assistance.

Our client is seeking a highly motivated and experienced Lead Technical Support Engineer to join their innovative technology solutions team based in Charlotte, North Carolina, US . This role is crucial for ensuring exceptional customer support and driving continuous improvement in our service delivery. The Lead Technical Support Engineer will be responsible for troubleshooting complex technical issues, mentoring junior support staff, and developing comprehensive knowledge base articles and solutions. This position offers a hybrid work arrangement, blending in-office collaboration with remote flexibility. Responsibilities:

• Provide advanced technical support and troubleshooting for complex hardware and software issues reported by customers via phone, email, and chat.
• Diagnose, document, and resolve technical incidents, ensuring timely and effective resolution within Service Level Agreements (SLAs).
• Serve as an escalation point for Tier 2 and Tier 3 support requests.
• Mentor, train, and guide junior technical support engineers, fostering a collaborative and high-performing team environment.
• Develop and maintain a robust knowledge base, creating clear and concise documentation, FAQs, and troubleshooting guides.
• Identify recurring issues and trends, providing feedback to product development and engineering teams for systemic improvements.
• Contribute to the design and implementation of support processes and tools to enhance efficiency and customer satisfaction.
• Manage customer expectations and maintain a high level of customer service throughout the support lifecycle.
• Participate in on-call rotation for after-hours support as needed.
• Assist in the creation of training materials and conduct training sessions for support staff and end-users.
• Monitor system performance and identify potential issues before they impact customers.

Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, helpdesk operations, or a similar customer-facing IT role.
• Proven experience in leading or mentoring a technical support team.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, DHCP), and common hardware configurations.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Strong analytical and problem-solving skills with a methodical approach to troubleshooting.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused mindset with a passion for delivering outstanding support.
• Ability to work effectively both independently and as part of a collaborative team.
• Experience with scripting (e.g., PowerShell, Python) is a plus.
• Familiarity with cloud platforms (AWS, Azure) is beneficial.

Join our team in Charlotte, North Carolina, US and help us deliver unparalleled technical support.

Our client is seeking a highly experienced Senior Technical Support Engineer to join their dedicated customer service and helpdesk team. This is a fully remote position, allowing you to provide exceptional technical assistance to clients from anywhere in the US. You will be responsible for resolving complex technical issues, troubleshooting software and hardware problems, and ensuring customer satisfaction. The ideal candidate possesses a deep understanding of IT systems, strong diagnostic skills, and a passion for helping users overcome technical challenges. You will act as a point of escalation for challenging support requests, collaborating with engineering and product teams to identify root causes and implement effective solutions. Excellent communication skills, patience, and a customer-centric approach are paramount for success in this role.

Responsibilities:

• Provide advanced technical support to customers via phone, email, and chat, resolving complex hardware, software, and network issues.
• Diagnose and troubleshoot intricate technical problems, identifying root causes and implementing timely resolutions.
• Escalate unresolved issues to appropriate internal teams (e.g., Development, Engineering) with detailed documentation.
• Develop and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Assist in the training and mentoring of junior support staff.
• Monitor support queues and ensure timely responses and resolutions to customer inquiries.
• Identify trends in customer issues and provide feedback to product and development teams for continuous improvement.
• Participate in on-call rotations as needed to provide after-hours support.
• Contribute to the enhancement of support tools and processes.
• Maintain a high level of customer satisfaction through professional and efficient service.
• Stay current with product updates, new technologies, and industry best practices.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, helpdesk, or a similar customer-facing IT role.
• Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), common applications, and network connectivity.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Strong understanding of hardware components and configurations.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional communication, interpersonal, and active listening skills.
• Ability to explain technical concepts clearly to non-technical users.
• Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a remote work environment.
• Experience supporting cloud-based applications and services is a plus.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are highly regarded.
• This is a fully remote position, requiring a reliable internet connection and a dedicated workspace.