What Jobs are available for Technicians in Atlanta?
Showing 56 Technicians jobs in Atlanta
Technical Support Specialist II
30032 Decatur, Georgia
Acuity Brands
Posted 5 days ago
Job Viewed
Job Description
Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.
Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at .
**Job Summary & Location**
At Acuity, the Technical Support Specialist provides superior technical support and delivers exceptional customer experiences to internal and external customers. You will serve as the first point of contact for troubleshooting and resolving technical issues via email and phone, ensuring prompt and practical assistance.
The ideal candidate is dedicated, customer-focused, and demonstrates excellent problem-solving skills, a passion for helping others, and a commitment to delivering a seamless and positive support experience. Your role will be vital in upholding our company's reputation for outstanding customer service and technical expertise.
**This position works in Decatur, GA, based on business needs.**
**Primary Responsibilities Include**
+ Ensuring that customers receive industry-leading Technical Support, promoting brand loyalty
+ Assisting in remote troubleshooting of performance issues with lighting and controls products
+ Assisting with remote programming or re-programming controls products
+ Collaborating with Field Service and Warranty teams to provide solutions to field issues
+ Assisting with installation and application questions
+ Utilizing drawings and bills of material to provide information for replacement parts
+ Providing guidance for field modifications of installed products
+ Leveraging Knowledge Centered Service (KCS) articles to assist customers and write new articles as needed
+ Documenting customer interactions in the CRM tool Salesforce
+ Continuously increasing product knowledge by attending training to include self-guided or instructor-led modules and 1-on-1 shadowing / mentoring
**Qualifications**
+ 5 years of work experience in a related field required
+ Ability to work remotely from a space with minimal distractions and reliable internet access
+ Ability to succeed in a fast-paced environment with a high volume of customer interactions requiring effective multitasking throughout the day
+ Demonstrated autonomy, diligence, professionalism, and a sense of responsibility
+ Demonstrated excellent communication and interpersonal skills
+ Ability to diagnose complex problems through analytical thinking
+ Technical aptitude - electrical, wiring, digital/analog controls systems, reading schematics, reading/interpreting wiring diagrams
+ Proficiency with computer applications, including Microsoft Office Suite and Salesforce, or a similar CRM
+ Lighting and controls experience within a call center environment is preferred
+ A technical degree is preferred
+ An understanding of the fundamentals of manufacturing is preferred
+ Available to work onsite to engage and collaborate with teams and colleagues, visit customers or suppliers, or create moments that matter that require in-person interaction based on business needs (approximately half of the time)
**The range for this position is $48,100.00 to $86,500.00. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click** **here** **.**
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Please click here ( and here ( for more information.
Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at . Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.
E-Verify Participation Poster ( (
We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and an audio, video and control platform. We focus on customer outcomes and drive growth and productivity to increase market share and deliver superior returns. We look to aggressively deploy capital to grow the business and to enter attractive new verticals.
Acuity Inc. is based in Atlanta, Georgia, with operations across North America, Europe and Asia. The Company is powered by approximately 13,000 dedicated and talented associates. Visit us at .
**Job Summary & Location**
At Acuity, the Technical Support Specialist provides superior technical support and delivers exceptional customer experiences to internal and external customers. You will serve as the first point of contact for troubleshooting and resolving technical issues via email and phone, ensuring prompt and practical assistance.
The ideal candidate is dedicated, customer-focused, and demonstrates excellent problem-solving skills, a passion for helping others, and a commitment to delivering a seamless and positive support experience. Your role will be vital in upholding our company's reputation for outstanding customer service and technical expertise.
**This position works in Decatur, GA, based on business needs.**
**Primary Responsibilities Include**
+ Ensuring that customers receive industry-leading Technical Support, promoting brand loyalty
+ Assisting in remote troubleshooting of performance issues with lighting and controls products
+ Assisting with remote programming or re-programming controls products
+ Collaborating with Field Service and Warranty teams to provide solutions to field issues
+ Assisting with installation and application questions
+ Utilizing drawings and bills of material to provide information for replacement parts
+ Providing guidance for field modifications of installed products
+ Leveraging Knowledge Centered Service (KCS) articles to assist customers and write new articles as needed
+ Documenting customer interactions in the CRM tool Salesforce
+ Continuously increasing product knowledge by attending training to include self-guided or instructor-led modules and 1-on-1 shadowing / mentoring
**Qualifications**
+ 5 years of work experience in a related field required
+ Ability to work remotely from a space with minimal distractions and reliable internet access
+ Ability to succeed in a fast-paced environment with a high volume of customer interactions requiring effective multitasking throughout the day
+ Demonstrated autonomy, diligence, professionalism, and a sense of responsibility
+ Demonstrated excellent communication and interpersonal skills
+ Ability to diagnose complex problems through analytical thinking
+ Technical aptitude - electrical, wiring, digital/analog controls systems, reading schematics, reading/interpreting wiring diagrams
+ Proficiency with computer applications, including Microsoft Office Suite and Salesforce, or a similar CRM
+ Lighting and controls experience within a call center environment is preferred
+ A technical degree is preferred
+ An understanding of the fundamentals of manufacturing is preferred
+ Available to work onsite to engage and collaborate with teams and colleagues, visit customers or suppliers, or create moments that matter that require in-person interaction based on business needs (approximately half of the time)
**The range for this position is $48,100.00 to $86,500.00. Placement within this range may vary, depending on the applicant's experience and geographic location. Acuity offers generous benefits including health care, dental coverage, vision plans, 401K benefits, and commissions/incentive compensation depending on the role. For a list of our benefits, click** **here** **.**
We value diversity and are an equal opportunity employer. All qualified applicants will be considered for employment without regards to race, color, age, gender, sexual orientation, gender identity and expression, ethnicity or national origin, disability, pregnancy, religion, covered veteran status, protected genetic information, or any other characteristic protected by law.
Please click here ( and here ( for more information.
Accommodation for Applicants with Disabilities: As an equal opportunity employer, Acuity Inc. is committed to providing reasonable accommodations in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online system due to a disability and need an accommodation, you may contact us at . Please clearly indicate what type of accommodation you are requesting and for what requisition.
Any unsolicited resumes sent to Acuity Inc. from a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine or email address, directly to Acuity Inc. employees, or to Acuity Inc. resume database will be considered Acuity Inc. property. Acuity Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Acuity Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor, but does not have the appropriate approvals to be engaged on a search.
E-Verify Participation Poster ( (
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0
Senior Technical Support Engineer (Remote)
30303 Atlanta, Georgia
$95000 Annually
WhatJobs Direct
Posted 4 days ago
Job Viewed
Job Description
Our client is actively seeking a highly skilled and dedicated Senior Technical Support Engineer to join their renowned team. This is a critical, fully remote position, enabling you to provide expert technical assistance and solutions from anywhere within the United States. You will be the front line of support, responsible for troubleshooting complex technical issues, resolving customer inquiries efficiently, and ensuring a superior support experience. This role requires a deep understanding of our client's software and hardware products, along with exceptional problem-solving abilities. Key responsibilities include diagnosing and resolving escalated technical problems, providing clear and concise guidance to end-users, and documenting support interactions thoroughly. You will also collaborate with engineering and product teams to identify root causes of recurring issues and contribute to product improvement initiatives. The ideal candidate possesses a strong technical background, excellent communication skills, and a passion for customer satisfaction. We are looking for individuals with a proven ability to manage multiple priorities, work independently, and thrive in a fast-paced, remote-first environment. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with a minimum of 5 years of experience in technical support or a similar role. Proficiency in various operating systems, networking concepts, and common software applications is essential. Experience with remote support tools and ticketing systems is required. You will be a vital asset in maintaining high levels of customer satisfaction and ensuring the smooth operation of our client's technological solutions. Your expertise will be crucial in supporting a diverse user base and contributing to the overall success of our client's technical operations. This role offers the opportunity to work with innovative technologies and make a tangible impact on the user experience. Join a collaborative and supportive remote team dedicated to delivering excellence. If you are a proactive, problem-solving technical expert looking for a challenging and rewarding fully remote career opportunity, we encourage you to apply. We are committed to fostering a culture of continuous learning and professional development for our remote workforce. Your contributions will be integral to ensuring seamless technological support and customer success.
Responsibilities:
Responsibilities:
- Provide advanced technical support to end-users via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex hardware and software issues.
- Escalate unresolved issues to appropriate internal teams and follow up to ensure resolution.
- Document all support interactions, solutions, and troubleshooting steps in a ticketing system.
- Develop and maintain technical knowledge base articles and FAQs.
- Assist in training junior support staff on technical procedures and product knowledge.
- Collaborate with engineering and product development teams to identify and resolve product defects.
- Monitor system performance and identify potential issues proactively.
- Ensure timely and effective resolution of customer support requests.
- Contribute to improving support processes and customer satisfaction metrics.
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum of 5 years of experience in technical support or helpdesk roles.
- In-depth knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Strong understanding of networking concepts (TCP/IP, DNS, VPN).
- Excellent troubleshooting and problem-solving skills.
- Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently and manage time effectively in a remote setting.
- Customer-focused mindset with a commitment to providing exceptional service.
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1
Driver Technicians
30168 Austell, Georgia
Six Flags
Posted 2 days ago
Job Viewed
Job Description
Overview:
The **Splash Water Parade** is a groundbreaking touring production that combines singers, dancers, breathtaking water effects, cutting-edge technology, and dazzling performances. We're looking for talented individuals with diverse technical, operational, and creative expertise to bring this spectacular parade to life.
Responsibilities:
+ Reports to the Technical Director
+ Works closely with a dedicated technician in a specific area of responsibility such as wardrobe, props, show control, audio, float mechanics or water systems.
+ Drive floats during the parade as trained.
+ Safely transport equipment and floats to different locations.
+ Support technical teams in setup, teardown, and on-site repairs.
+ Conduct routine vehicle inspections and ensure compliance with safety regulations.
+ Adapt float system operation (e.g., water quality, pump pressure) to environmental variations.
+ Assist in refilling float water systems and water props as necessary
Qualifications:
+ 1-3 years of experience driving large vehicles.
+ Experience in specified sub-specialty.
+ Familiarity with setup and teardown procedures for live entertainment equipment.
+ Valid U.S. driver's license and clean driving record.
Cedar Fair Entertainment Company is an equal opportunity employer. A work permit may be required for associates under the age of 18. Applicants must be legally eligible for employment in the United States and in accordance with state laws. Cedar Fair also conducts background checks on all applicants 18 years of age and older.
The **Splash Water Parade** is a groundbreaking touring production that combines singers, dancers, breathtaking water effects, cutting-edge technology, and dazzling performances. We're looking for talented individuals with diverse technical, operational, and creative expertise to bring this spectacular parade to life.
Responsibilities:
+ Reports to the Technical Director
+ Works closely with a dedicated technician in a specific area of responsibility such as wardrobe, props, show control, audio, float mechanics or water systems.
+ Drive floats during the parade as trained.
+ Safely transport equipment and floats to different locations.
+ Support technical teams in setup, teardown, and on-site repairs.
+ Conduct routine vehicle inspections and ensure compliance with safety regulations.
+ Adapt float system operation (e.g., water quality, pump pressure) to environmental variations.
+ Assist in refilling float water systems and water props as necessary
Qualifications:
+ 1-3 years of experience driving large vehicles.
+ Experience in specified sub-specialty.
+ Familiarity with setup and teardown procedures for live entertainment equipment.
+ Valid U.S. driver's license and clean driving record.
Cedar Fair Entertainment Company is an equal opportunity employer. A work permit may be required for associates under the age of 18. Applicants must be legally eligible for employment in the United States and in accordance with state laws. Cedar Fair also conducts background checks on all applicants 18 years of age and older.
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2
Floor Technicians ATL1
30309 Midtown Atlanta, Georgia
ABM Industries
Posted 5 days ago
Job Viewed
Job Description
**Overview**
**Job Summary Details:**
ABM, a leading provider of integrated facility solutions, is looking for a Floor Technician to cleaning and maintaining floors. Must be available to work any of the following shifts, Monday-Thursday 7:30am-6pm OR Weekend shift: Friday-Sunday 2:30pm-1:30am OR Monday-Thursday 2pm-1:30am. Must be able to pass a background check.
**Benefit Information:**
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members ( | (Programa de Beneficios de ABM)
**Basic Qualifications:**
-Customer Service Experience
+ Floor Technician Experience
+ 1 yr of similar work experience
**Responsibilities:**
+ Completes assigned stripping, waxing, buffing, scrubbing, refinishing, sealing and spot cleaning of floors.
+ Assists with special projects within the account as needed. Willing to complete other duties as assigned.
+ Ensures repairs and maintenance to all equipment and facilities
+ Responsible for using safety measures in work areas.
+ Assists in emergencies as needed.
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 92S, 92Y, LS, DC
REQNUMBER:
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call . We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
**Job Summary Details:**
ABM, a leading provider of integrated facility solutions, is looking for a Floor Technician to cleaning and maintaining floors. Must be available to work any of the following shifts, Monday-Thursday 7:30am-6pm OR Weekend shift: Friday-Sunday 2:30pm-1:30am OR Monday-Thursday 2pm-1:30am. Must be able to pass a background check.
**Benefit Information:**
ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Front Line Team Members ( | (Programa de Beneficios de ABM)
**Basic Qualifications:**
-Customer Service Experience
+ Floor Technician Experience
+ 1 yr of similar work experience
**Responsibilities:**
+ Completes assigned stripping, waxing, buffing, scrubbing, refinishing, sealing and spot cleaning of floors.
+ Assists with special projects within the account as needed. Willing to complete other duties as assigned.
+ Ensures repairs and maintenance to all equipment and facilities
+ Responsible for using safety measures in work areas.
+ Assists in emergencies as needed.
A good job for someone just entering the workforce or returning to the workforce with limited experience and education. ABM is a military and veteran friendly employer, veterans and candidates with military experience encouraged to apply. Military Occupational Specialty Code: 92S, 92Y, LS, DC
REQNUMBER:
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call . We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
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3
AUTOMOTIVE TIRE TECHNICIANS
Smyrna, Georgia
Mavis Tire Supply
Posted today
Job Viewed
Job Description
Job Description
Job Posted by ApplicantPro
Job Description
NTB / Mavis Tires & Brakes at Discount Prices - AUTOMOTIVE TIRE TECHNICIANS ($800 New Hire Bonus)
NTB is proud to join the Mavis Tire family. We're looking for full-time Automotive Tire Technicians to join Team Mavis TODAY at our state-of-the-art automotive service and retail tire sales centers in the Murfreesboro, TN area. With over 2,000 retail locations, Mavis is one of the largest tire sales and automotive repair chains in the United States.
Mavis offers eligible Automotive Tire Technicians GUARANTEED WEEKLY BONUS PAYMENTS during the introductory period of employment, totaling up to $00 !
WHAT IS THIS GREAT CAREER OPPORTUNITY?
As an Automotive Tire Technician, you're the backbone of our business. That's why you'll realize the rewards of a career with competitive, guaranteed base compensation PLUS additional earning potential through significant weekly bonus payments. The starting base rate of pay for an Automotive Tire Technician is negotiable.
- NO EXPERIENCE IS NEEDED! We'll teach you everything you need to know through PAID TRAINING . To help introduce you to our weekly performance-based incentive programs and to give us an opportunity to coach you on our industry-leading processes, Mavis offers eligible Automotive Tire Technicians GUARANTEED WEEKLY BONUS PAYMENTS during the introductory period of employment, totaling up to 800 !
- Automotive Tire Technicians install new tires and wheels and perform tire services -- like rotations, balancing and flat repairs -- to keep our valued customers' vehicles operating safely.
- While providing best-in-class automotive service, you'll get weekly bonus payments tied to every single service you perform on top of your guaranteed hourly rate .
Take the first step on an exciting career path by becoming an Automotive Tire Technician with Mavis!
HOW DO I KNOW IF A CAREER WITH MAVIS IS RIGHT FOR ME?
You'd be a great fit for the Automotive Tire Technician position if you:
- like paid training and using proven processes;
- are motivated by commissions/incentive compensation;
- value reliability, punctuality and teamwork;
- love working in a fast-paced environment;
- enjoy staying active;
- are open to learning;
- care about meeting customer-promised delivery times and providing quality service;
- want to work for a growing company that promotes from within; and,
- love working in a safe, state-of-the-art environment.
To be eligible for the Automotive Tire Technician position you must:
- be at least 18 years of age;
- be legally authorized to work in the United States; and,
- be able to work 5 days each week.
WHY WILL I LOVE WORKING WITH MAVIS?
At Mavis, we understand that our people are our greatest asset. We value our team members' hard work and that's why proudly offer you benefits and rewards to support your lifestyle and well-being. As an Automotive Tire Technician, you can expect:
- A safe, positive working environment;
- An excellent combination of fringe benefits, like health, vision and dental insurance;
- A 401(k) retirement savings plan with employer match;
- Paid vacations;
- Paid time off;
- Paid holidays;
- Life insurance;
- Paid on-the-job training; and,
- Opportunities for career growth and advancement
What are you waiting for? APPLY NOW!
Candidates can apply online at OPEN INTERVIEWS ARE AVAILABLE 7 DAYS A WEEK! Simply walk in during store hours for an immediate interview. If you have any additional questions, you may call the Recruitment department toll-free # at .
For more information about Mavis, please visit
Mavis is an Equal Opportunity Employer
Consistent with our commitment to the principle of equal employment opportunity for all individuals, we enforce a zero-tolerance policy on discrimination at Mavis. Employment decisions are made without regard to an applicant's or employee's actual or perceived race, color, religion, creed, sex, pregnancy, sexual orientation, national origin, age, ancestry, ethnicity, disability, citizenship, alienage, marital status, domestic or civil union partnership status, familial status, caregiver status, military or veteran status, transgender status, gender identity or expression, genetic information, predisposing genetic characteristic, status as a victim of domestic violence, stalking and sex offenses, or any other status protected by applicable federal, state or local laws, regulations or ordinances. Exceptions or modifications to certain job duties and/or expected schedules may be provided for an employee who needs a reasonable accommodation for: (a) a sincerely held religious belief, observance or practice that conflicts with the expected schedule for a position; or (b) an otherwise qualified individual with a disability, unless such accommodation poses an undue hardship on our business, in accordance with applicable federal, state and local laws. Additional information is available by contacting .
We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operations of our business, in accordance with applicable federal, state and local laws. If you believe you require such assistance to complete this Application for Employment or to participate in the interview process, please contact our Employee Experience team at ext. 5631. We also will endeavor to provide reasonable accommodation for a job applicant's or an employee's sincerely held religious beliefs, observances, or practices that conflict with a work requirement unless the accommodation poses an undue hardship to our business, in accordance with applicable federal, state and local laws. If you believe you require such an accommodation, please contact our Employee Experience team at ext. 5631. In addition, applicants may report any instances of perceived discrimination through HRConnect either by calling toll-free at or by sending an email to .
Job Posted by ApplicantPro
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4
Data Center Technicians INTERN
30214 Fayetteville, Georgia
Microsoft Corporation
Posted 3 days ago
Job Viewed
Job Description
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Technician (DCT) Intern.
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Intern, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
**Responsibilities**
+ Support deployment of on-site datacenter physical infrastructure
+ Install, replace, and troubleshoot cables and hardware
+ Handle data bearing devices (ex. Hard drives, solid state drives, etc.)
+ Work within a ticket-based environment
+ Move equipment using pallet jacks or other assisted lifting equipment.
+ As required, assist the Datacenter Inventory and Asset Management Team (DIAT) with shipping/receiving and inventory management to address high work volumes.
+ Embody our culture and values.
**Qualifications**
**Required Qualifications:**
+ High School Diploma, or equivalent.
+ Basic knowledge of computer hardware and components.
+ Past or current Microsoft Data Center Academy Student.
+ Currently pursuing or have completed a certificate or degree in Information Technology, Information and Communication Technology, or a closely related field.
**Other Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
+ Ability to support frequent standing, walking, lifting, and working at heights with or without equipment assistance.
+ Able to communicate effectively with multiple stakeholders.
+ Proficient in written and oral English communication to support regional and global teams.
+ Desire to learn, grow, and develop new technical skills.
+ Flexibility to work non-standard business hours that may include weekends and/or holidays.
**Data Center Technician Intern** - The base pay range for this internship is USD $22.02 - $8.94 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 26.20 - 30.43 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: _ accepts applications and processes offers for these roles by November 17, 2025
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Intern, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.
With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.
Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!
**Responsibilities**
+ Support deployment of on-site datacenter physical infrastructure
+ Install, replace, and troubleshoot cables and hardware
+ Handle data bearing devices (ex. Hard drives, solid state drives, etc.)
+ Work within a ticket-based environment
+ Move equipment using pallet jacks or other assisted lifting equipment.
+ As required, assist the Datacenter Inventory and Asset Management Team (DIAT) with shipping/receiving and inventory management to address high work volumes.
+ Embody our culture and values.
**Qualifications**
**Required Qualifications:**
+ High School Diploma, or equivalent.
+ Basic knowledge of computer hardware and components.
+ Past or current Microsoft Data Center Academy Student.
+ Currently pursuing or have completed a certificate or degree in Information Technology, Information and Communication Technology, or a closely related field.
**Other Requirements:**
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
+ Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
**Preferred Qualifications:**
+ Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
+ Ability to support frequent standing, walking, lifting, and working at heights with or without equipment assistance.
+ Able to communicate effectively with multiple stakeholders.
+ Proficient in written and oral English communication to support regional and global teams.
+ Desire to learn, grow, and develop new technical skills.
+ Flexibility to work non-standard business hours that may include weekends and/or holidays.
**Data Center Technician Intern** - The base pay range for this internship is USD $22.02 - $8.94 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD 26.20 - 30.43 per hour.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: _ accepts applications and processes offers for these roles by November 17, 2025
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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5
Now Hiring IT and Telecom Field Technicians
Smyrna, Georgia
HARDY INDUSTRIES
Posted today
Job Viewed
Job Description
Job Description
This Is Not Your Average Tech Job
Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
Job Description
Benefits:
- Flexible schedule
- Opportunity for advancement
- Profit sharing
This Is Not Your Average Tech Job
Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
- Perform a wide range of technical tasks including but not limited to:
- OS installations, hardware diagnostics, and software setup
- Structured cabling (including drilling, running, and dressing cables)
- Telecom work (punch-downs, demarc extensions, etc.)
- Work independently across various environments: retail, medical, restaurant, and corporate
- Maintain a high standard of professionalism with clients
- Be on call and ready to respond to service requests within your territory
- PC and printer troubleshooting experience (a strong plus)
- At least 1 year of I.T. or Telecom experience , and one of the following:
- A+ Certification
- Network+ Certification
- OR 5+ years verifiable field experience in I.T./Telecom
- Reliable personal vehicle (Public transportation not accepted)
- Valid drivers license
- Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
- Laptop with Ethernet port
- Smartphone with mobile hotspot
- Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
- Punctual, courteous, and presentable
- Paid hourly while on site
- 1099 contractor position
- Travel pay included (based on time travel; approx. 80-mile radius from home)
- App-based tracking for job time and travel
- Exposure to new and exciting technologies and clients
- Opportunity to expand your skills and industry knowledge
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
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View Now
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6
Technical Support Specialist
30309 Midtown Atlanta, Georgia
Waystar
Posted 5 days ago
Job Viewed
Job Description
**ABOUT THIS POSITION**
As part of Waystar's award-winning Payment Operations Department, the Technical Support Specialist is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for an outstanding, brilliant, and driven Technical Support Specialist to help guide our clients to become more efficient and successful. The primary responsibility of the Agent is to provide exceptional support to our clients by handling incoming inquiries through web cases, chats, and system feedback. Proactive problem identification, communication and resolution are essential in providing superior client support. The Technical Support Specialist must maintain a positive attitude and have a positive effect on the morale of the team.
**WHAT YOU'LL DO**
+ Document, investigate and resolve complex client issues to resolution
+ Facilitates decisions and makes recommendations that have an important impact on overall functionality of our products
+ Serves as Subject Matter Expert (SME) in translating requirements to extraneous support teams.
+ Skilled as a technical troubleshooter with strong problem-solving skills.
+ Ability to effectively communicate with internal technical staff
+ Identify client concerns and engage appropriate internal resources to ensure timely resolution
+ Answer incoming support calls as needed
+ Make outbound calls as needed to clients and vendors in support and resolution of inquiries
+ Respond to written inquiries from our clients
+ Document all client interactions - phone calls, emails, work effort, etc.
+ Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
+ Consistently meet performance standards as set forth in the quality guidelines
+ Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
+ Ability to demonstrate professionalism in communicating with clients and payers both written and verbally
+ Ability to work self-directed
+ Availability to work extended hours when needed
+ Appropriately escalates issues and concerns in order to achieve timely resolution
+ Perform other duties and /or projects as assigned by management within the area of responsibility and control
**WHAT YOU'LL NEED**
+ Strong Waystar product knowledge
+ Technically savvy with excellent troubleshooting and analytical skill
+ Exceptional client service skills
+ Demonstrated verbal and written communication skills
+ Self-motivated with the ability to multitask, work independently, and work in a team setting
+ Strong sense of urgency
+ Demonstrated knowledge of Microsoft applications (Outlook, Word, Excel)
+ Bachelor's degree (Preferred)
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2809
As part of Waystar's award-winning Payment Operations Department, the Technical Support Specialist is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for an outstanding, brilliant, and driven Technical Support Specialist to help guide our clients to become more efficient and successful. The primary responsibility of the Agent is to provide exceptional support to our clients by handling incoming inquiries through web cases, chats, and system feedback. Proactive problem identification, communication and resolution are essential in providing superior client support. The Technical Support Specialist must maintain a positive attitude and have a positive effect on the morale of the team.
**WHAT YOU'LL DO**
+ Document, investigate and resolve complex client issues to resolution
+ Facilitates decisions and makes recommendations that have an important impact on overall functionality of our products
+ Serves as Subject Matter Expert (SME) in translating requirements to extraneous support teams.
+ Skilled as a technical troubleshooter with strong problem-solving skills.
+ Ability to effectively communicate with internal technical staff
+ Identify client concerns and engage appropriate internal resources to ensure timely resolution
+ Answer incoming support calls as needed
+ Make outbound calls as needed to clients and vendors in support and resolution of inquiries
+ Respond to written inquiries from our clients
+ Document all client interactions - phone calls, emails, work effort, etc.
+ Follow documented HIPAA security procedures related to Protected Health Information (PHI) and financial information
+ Consistently meet performance standards as set forth in the quality guidelines
+ Ability to effectively prioritize and handle multiple tasks and work under aggressive time constraints
+ Ability to demonstrate professionalism in communicating with clients and payers both written and verbally
+ Ability to work self-directed
+ Availability to work extended hours when needed
+ Appropriately escalates issues and concerns in order to achieve timely resolution
+ Perform other duties and /or projects as assigned by management within the area of responsibility and control
**WHAT YOU'LL NEED**
+ Strong Waystar product knowledge
+ Technically savvy with excellent troubleshooting and analytical skill
+ Exceptional client service skills
+ Demonstrated verbal and written communication skills
+ Self-motivated with the ability to multitask, work independently, and work in a team setting
+ Strong sense of urgency
+ Demonstrated knowledge of Microsoft applications (Outlook, Word, Excel)
+ Bachelor's degree (Preferred)
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2809
Is this job a match or a miss?
View Now
7
Technical Support Analyst
30309 Midtown Atlanta, Georgia
Waystar
Posted 5 days ago
Job Viewed
Job Description
**ABOUT THIS POSITION**
As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out.
**WHAT YOU'LL DO**
+ Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat
+ Be a problem-solver that seeks to understand the heart of each client's issue. You are technically savvy and a thorough troubleshooter
+ Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
+ Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction
**WHAT YOU'LL NEED**
+ Honesty and integrity - always doing the right thing for our clients
+ Passion for service and a dedication to client satisfaction
+ A curious nature that seeks to understand the root of the issue
+ Focused on delivering on our promises
+ Willing to do whatever it takes to always bring our best work
+ Unafraid to move with speed and efficiency to make things happen
+ A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
**Bonus Points**
**(highly valued, but not required):**
+ Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
+ Prior use of Salesforce or another customer relationship management software
+ Bachelor's Degree
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2596
As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out.
**WHAT YOU'LL DO**
+ Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat
+ Be a problem-solver that seeks to understand the heart of each client's issue. You are technically savvy and a thorough troubleshooter
+ Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
+ Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction
**WHAT YOU'LL NEED**
+ Honesty and integrity - always doing the right thing for our clients
+ Passion for service and a dedication to client satisfaction
+ A curious nature that seeks to understand the root of the issue
+ Focused on delivering on our promises
+ Willing to do whatever it takes to always bring our best work
+ Unafraid to move with speed and efficiency to make things happen
+ A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
**Bonus Points**
**(highly valued, but not required):**
+ Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
+ Prior use of Salesforce or another customer relationship management software
+ Bachelor's Degree
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2596
Is this job a match or a miss?
View Now
8
Technical Support Analyst
30096 Duluth, Georgia
Waystar
Posted 5 days ago
Job Viewed
Job Description
**ABOUT THIS POSITION**
As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out.
**WHAT YOU'LL DO**
+ Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat
+ Be a problem-solver that seeks to understand the heart of each client's issue. You are technically savvy and a thorough troubleshooter
+ Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
+ Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction
**WHAT YOU'LL NEED**
+ Honesty and integrity - always doing the right thing for our clients
+ Passion for service and a dedication to client satisfaction
+ A curious nature that seeks to understand the root of the issue
+ Focused on delivering on our promises
+ Willing to do whatever it takes to always bring our best work
+ Unafraid to move with speed and efficiency to make things happen
+ A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
**Bonus Points**
**(highly valued, but not required):**
+ Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
+ Prior use of Salesforce or another customer relationship management software
+ Bachelor's Degree
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2484
As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful - day in and day out.
**WHAT YOU'LL DO**
+ Provide exceptional support to our clients with meaningful and thoughtful communication - via phone (inbound and outbound calls), online support requests, and live chat
+ Be a problem-solver that seeks to understand the heart of each client's issue. You are technically savvy and a thorough troubleshooter
+ Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
+ Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction
**WHAT YOU'LL NEED**
+ Honesty and integrity - always doing the right thing for our clients
+ Passion for service and a dedication to client satisfaction
+ A curious nature that seeks to understand the root of the issue
+ Focused on delivering on our promises
+ Willing to do whatever it takes to always bring our best work
+ Unafraid to move with speed and efficiency to make things happen
+ A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community
**Bonus Points**
**(highly valued, but not required):**
+ Previous experience with ANSI X12 EDI transactions and/or medical billing claim forms (CMS 1500 or UB-04)
+ Prior use of Salesforce or another customer relationship management software
+ Bachelor's Degree
**ABOUT WAYSTAR**
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle.
Waystar's healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities. Waystar is trusted by 1M+ providers, 1K+ hospitals and health systems, and is connected to over 5K commercial and Medicaid/Medicare payers. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic & fun.
Waystar products have won multiple Best in KLAS® or Category Leader awards since 2010 and earned multiple #1 rankings from Black Book surveys since 2012. The Waystar platform supports more than 500,000 providers, 1,000 health systems and hospitals, and 5,000 payers and health plans. For more information, visit waystar.com or follow @Waystar ( on Twitter.
**WAYSTAR PERKS**
+ Competitive total rewards (base salary + bonus, if applicable)
+ Customizable benefits package (3 medical plans with Health Saving Account company match)
+ We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
+ Paid parental leave (including maternity + paternity leave)
+ Education assistance opportunities and free LinkedIn Learning access
+ Free mental health and family planning programs, including adoption assistance and fertility support
+ 401(K) program with company match
+ Pet insurance
+ Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
**Job Category:** Customer Support
**Job Type:** Full time
**Req ID:** R2484
Is this job a match or a miss?
View Now
9