44 Technicians jobs in Burnsville

• Provide first-level technical support to end-users, addressing inquiries and resolving issues related to hardware, software, and network connectivity.
• Diagnose and troubleshoot technical problems accurately and efficiently using established procedures and documentation.
• Escalate complex issues to senior support staff or relevant departments when necessary, ensuring a smooth handover.
• Document all support interactions, issues, and resolutions in the ticketing system.
• Assist in the creation and maintenance of technical documentation, FAQs, and knowledge base articles.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Provide guidance and training to users on how to operate new or existing technology.
• Participate in team meetings and contribute to process improvement initiatives.

• High school diploma or equivalent; Associate's or Bachelor's degree in IT, Computer Science, or a related field is a plus.
• 1-3 years of experience in a technical support or helpdesk role.
• Proficiency with Windows and macOS operating systems.
• Familiarity with common business applications (e.g., Microsoft Office Suite, G Suite).
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent problem-solving and analytical skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-oriented attitude with patience and empathy.

Apave America Inc. is seeking NDT/RT Assistant Technicians for a sulfidation project in the St. Paul, MN area. The NDT/RT Assistant will assist RT Technicians in performing non-destructive Testing of materials while training to become a Certified Technician.

Position Overview:

The NDT Assistant Technician, (or Non-Destructive Testing Assistant), will primarily assist a certified NDT Technician by setting up and operating testing equipment, preparing test areas, performing basic inspections, interpreting initial test results under supervision, maintaining documentation, and ensuring safety protocols are followed during non-destructive testing procedures on materials and structures, all while learning the fundamentals of various NDT methods like Ultrasonic Thickness Testing (UTT), Radiographic Testing (RT), Magnetic Particle Testing (MT), and Penetrant Testing (PT).

In this role, the Radiography (RT) Assistant Technician will primarily support the certified NDT Level II Radiography (RT) Technician by setting up equipment, positioning test pieces, managing radiation safety procedures, and assisting with the overall process of taking radiographic images used to inspect materials for defects, all while strictly adhering to radiation safety regulations in various industrial settings.

Key Responsibilities of the NDT Assistant Technician:

• Equipment Setup and Calibration: Set up and calibrate NDT equipment according to established procedures, under the supervision of a Certified Technician.
• Test Area Preparation: Prepare test areas by cleaning, marking, and applying necessary materials to facilitate proper inspection.
• Basic Inspections: Assist and/or perform basic NDT inspections under the direct supervision of a Certified Technician, following established procedures and standards.
• Data Collection: Collect and record test data, including readings and visual observations.
• Result Interpretation (Basic): Assist in interpreting initial test results, identifying potential defects, and flagging areas for further evaluation by a certified technician.
• Documentation: Maintain detailed documentation of test procedures and findings; Prepare accurate and detailed reports of inspection results.
• Safety Compliance: Become familiar with required codes and procedures to carry out testing methods; Adhere to all safety protocols and procedures associated with NDT testing.
• Training and Development: Actively participate in training programs to gain knowledge of different NDT methods and procedures.
• Perform other job-related tasks as assigned by management and or job scope requirements.

• Technical Skills: Basic understanding of mechanical principles, materials science, and inspection techniques.
• Attention to Detail: Ability to accurately identify and document small defects.
• Physical Capabilities: Ability to work in various environments and positions, including confined spaces.
• Communication Skills: Clear communication with the lead technician regarding findings and any issues encountered.
• Basic Computer Skills: Proficiency in data entry and basic computer applications.

• High School Diploma or equivalent is required
• Valid Driver's License and pre-access drug and alcohol testing required.
• Pre-employment background checks will be required.
• 40hr Radiation Safety Training required.
• Radiographer state card will be considered an asset.
• NDT training and experience will be considered an asset.
• Technical experience preferred.
• Current SPRAT Rope Access certification will be considered an asset.

• Field duties require indoor and outdoor work in diverse industrial environments with varying climate conditions
• Interaction with other crew members, as well as supervisors, client personnel and a wide range of stakeholders
• Working in a plant and/or shop area around production machinery with extreme noise levels
• Work from various levels of heights and/or confined spaces for long periods of time
• Wear safety equipment as required by the safety department for personal protection (PPE)
• Travel to different job sites as needed, sometimes on short notice
• May require shiftwork (days, evenings, nights)

• Ability to lift, move, and carry objects weighing 75lbs. or greater repeatedly
• Must be able to walk, sit, stand, bend, reach, and climb
• Must be able to work in confined spaces and at heights, including climbing tanks, ladders, scaffolding, towers, piping systems, catwalks, structural steel, and wind turbines
• Perform physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking and stooping
• Working extended hours and standing for extended periods of time
• Work in indoor and outdoor environments in all weather conditions, including extreme heat and/or cold
• Work in and near industrial hazards
• Must be able to walk and climb except when performing non-field duties
• Remain consistently active throughout shift
• Sufficient clarity of speech and hearing and other communication capabilities, with or without reasonable accommodation, which permits the employee to communicate effectively
• Sufficient vision (close vision and distance vision) or other powers of observation, with or without reasonable accommodation, which permits the employee to investigate
• Sufficient manual dexterity, with or without reasonable accommodation, which permits the employee to perform routine in-field or office duties
• Sufficient personal mobility and physical reflexes, with or without reasonable accommodation, which permits the employee to perform routine in-field or office duties and travel to off-site locations
• Must be able to wear safety equipment as required by the safety department for personal protection (PPE)
• Ability to work autonomously or within a team environment
• Ability to travel to different job sites, sometimes on short notice
• Ability to work shiftwork if needed and/or required (days, evenings, nights)

• Dental Insurance.
• Vision Insurance.
• Health Insurance.
• Paid Time Off.
• 401(K) W/Matching.
• Flexible Spending Account.
• Health Savings Account.

• Provide advanced technical support and troubleshooting for software, hardware, and network issues via phone, email, and chat.
• Diagnose and resolve complex technical problems reported by customers, escalating issues to appropriate internal teams when necessary.
• Document all support interactions, solutions, and resolutions in the ticketing system.
• Develop and maintain comprehensive technical documentation, FAQs, and knowledge base articles.
• Assist in training and mentoring junior support staff.
• Identify recurring technical issues and propose solutions to prevent future occurrences.
• Contribute to the continuous improvement of support processes and tools.
• Gather customer feedback and provide insights to product development teams.
• Ensure timely and satisfactory resolution of all customer inquiries and technical issues.
• Stay up-to-date with product updates, new technologies, and industry best practices.
• Manage remote access tools effectively to diagnose and resolve issues on customer systems.
• Collaborate with engineering and QA teams to report and track bugs.

• Proven experience as a Technical Support Specialist or in a similar IT support role.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
• Strong troubleshooting and problem-solving skills with a methodical approach.
• Excellent communication, interpersonal, and customer service skills.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to explain technical concepts clearly to non-technical users.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
• Ability to work independently and manage workload effectively in a remote environment.
• Demonstrated ability to handle stressful situations and provide calm, effective solutions.

• Provide expert-level technical support to customers via phone, email, chat, and remote desktop sessions.
• Diagnose and resolve complex hardware, software, and network issues.
• Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM system.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product development) and follow through to resolution.
• Train and mentor junior support specialists, sharing expertise and best practices.
• Identify recurring issues and propose solutions or product enhancements to prevent future problems.
• Contribute to the improvement of support processes, tools, and workflows.
• Participate in product testing and provide feedback to the development team.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Manage customer expectations effectively and maintain a high level of professionalism.

• Proven experience as a Senior Technical Support Specialist or in a similar advanced support role.
• In-depth knowledge of operating systems (Windows, macOS, Linux), network protocols, and common software applications.
• Experience troubleshooting complex technical problems in enterprise environments.
• Proficiency with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Strong understanding of hardware components and configuration.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage time effectively.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.

• Lead and manage a team of remote technical support specialists, providing guidance, training, and performance feedback.
• Develop and implement efficient support processes and workflows to optimize response times and resolution rates.
• Serve as a point of escalation for complex technical issues, troubleshooting and resolving them effectively.
• Monitor support ticket queues, ensuring timely and appropriate allocation of tasks to team members.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
• Analyze support trends and customer feedback to identify areas for product improvement and proactive support solutions.
• Collaborate with engineering and product management teams to communicate customer issues and advocate for product enhancements.
• Ensure adherence to service level agreements (SLAs) and customer satisfaction targets.
• Onboard and train new remote support staff.
• Contribute to the continuous improvement of support tools and technologies.
• Foster a collaborative and positive team culture within a remote setting.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Proven experience in managing and motivating remote teams.
• Strong technical aptitude with a deep understanding of software, hardware, and network troubleshooting.
• Excellent problem-solving, analytical, and critical-thinking skills.
• Exceptional communication, interpersonal, and customer service skills.
• Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and manage time effectively in a remote environment.
• Proficiency in creating technical documentation and knowledge base content.
• Familiarity with cloud technologies is a strong plus.
• A proactive approach to identifying and resolving issues.

• Providing advanced technical support and troubleshooting for hardware, software, and network issues via phone, email, and remote access tools.
• Diagnosing and resolving complex technical problems escalated from Tier 1 and Tier 2 support.
• Documenting all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Developing and maintaining comprehensive technical documentation, FAQs, and knowledge base articles.
• Identifying trends in support requests and recommending proactive solutions or system improvements.
• Collaborating with IT infrastructure and development teams to resolve escalated issues.
• Mentoring and providing guidance to junior technical support staff.
• Participating in the evaluation and implementation of new support technologies and tools.
• Ensuring adherence to Service Level Agreements (SLAs) and internal support policies.
• Contributing to the continuous improvement of customer support processes and procedures.