43 Technicians jobs in Concord

Job description

The crew lead (CL) is responsible for all work and wash activities assigned to their daily route. The CL will engage in all washing activities as well as cleaning trucks such as delivery, garbage, tanker, and tractor trailer trucks. The CL will work as a mobile washer traveling to various locations in a specialized vehicle that carries power washing equipment and cleaning detergents. A portion of time will be spent driving from site to site getting in and out of a vehicle (THIS IS NOT A TRUCK DRIVING POSITION). The CL will have specific start times for routes however, end times are not provided. The shift ends when all wash activities have been completed. The CL will be assigned days off, but schedule workdays are subject to change at a moment’s notice. Time off is rarely available on weekends and is limited normally to two consecutive weekdays. CL must have the ability to self-manage within the workday accomplishing many tasks and goals assigned for each route. CL must be reachable by phone on all scheduled workdays.

Key Responsibility Areas (KRA)

o PRE AND POST TRIP INSPECTION OF FLEET CLEAN VEHICLE

§ Pre and Post trip inspection of vehicle is mandatory.

§ All washing equipment and supplies are part of this inspection.

o ENSURING THAT ALL SCHEULED WORK FOR THE DAILY RUN IS COMPLETED IN A TIMELY MANNER

§ A run sheet with the scheduled customers to service will be provided at the beginning of each shift. If an account has time specifications noted, it is the CL’s responsibility to ensure that they will arrive on time and prepared to provide quality service.

§ Should any complications arise during the run, the CL is to contact the FOS and or OM immediately to discuss an action plan for resolution.

o PROVIDING QUALITY SERVICE TO EACH CUSTOMER AND ENSURING THAT THE COMPLETE FLEET IS WASHED

§ All services provided to customers should completely meet the scope of work sold to the customer. If the scope of work for a customer is not provided it is the CL job to obtain this information from the FOS or the OM.

§ If scheduled time of the wash does not meet the customers need, meaning the full fleet is not on site at the scheduled time the CL must inform the FOS or the OM immediately.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: No more than 60 per week

Benefits:

· Dental insurance

· Vision insurance

Schedule:

· Every weekend

· Monday to Friday

Application Question(s):

· Do you have a reliable way of commuting to work?

License/Certification:

· Driver's License (Required)

Work Location: In person

Description

SAIC is looking for outstanding IT candidates to join our Defense & Civilian Sector in support of the Federal Aviation Administration Integrated Service Center (FAA ISC). SAIC leads the way to provide customer-centric IT Service Management (ITSM) focused on improving service, and leveraging processes and strategies with an emphasis on timely IT services and support.

You will be part of the Tech Dispatch team, responsible for onsite support of incidents and service requests that cannot be resolved remotely by Service Center Staff. In this role you resolve, track, and manage escalated technical problems within Remedy. Travel may be required to support remote FAA sites that do not have local technicians assigned.

This role is Onsite at the customer location in Charlotte, role contingent on Funding.

Responsibilities

• Installs software, modifies settings, and replaces hardware as required to resolve the incident.

• Resolves desktop and network issues to restore service.

• Understands premise wiring/cabling best practices.

• Uses ITSM and Remedy ticket processes to document actions taken and executes hardware or software deployment.

• Supports lifecycle asset management (LCAM) of IT equipment - deployment through exchange/disposal.

• Ensures troubleshooting and resolutions are accomplished using industry best practices, resolves technical issues, ensures issues resolved per FAA direction, and documents installed configuration.

• Makes updates to the knowledge base by creating documentation describing issues encountered, their resolutions, and works on the development of processes and documentation to improve the ability of the service desk to detect and resolve problems.

• Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Qualifications

Required Education & Experience

• A Bachelor's degree related to Computer and Information Technology Services and 2 years of experience, AA Degree in related discipline and seven (7) years or more of related experience; Or, High School and nine (9) years of related experience with relevant certification

• Must be willing to work effectively within a team environment in a fast-paced support role.

• Must possess excellent communication skills, be dependable, outgoing and positive with excellent problem solving skills.

• Candidate must have ability to obtain a public trust, U.S. citizen required

Desired Skills, Experience, & Certifications

• A Bachelor's degree related to Computer and Information Technology Services and 2 years of experience, an Associate's and 9 years of experience, or High School and 10 years of additional experience.

• Technical proficiency in supporting desktop, server, printer, and network equipment.

• IT Certification(s).

REQNUMBER:

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability

• Identify possible production failure scenarios, create incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams
• Identify vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services
• Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures
• Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills
• Perform analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision
• Resolve complex issues
• Consult with end users to determine optimal configuration of equipment and applications
• Work on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors
• Exercise judgment within defined procedures and practices to determine appropriate action
• Increased awareness and exposure to basic technical principles, concepts and techniques
• Initiate and provide leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives
• Participate with management in the development of technology products, service standards and development efforts that impact the client/business area
• Serve as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests
• Provide the client areas with technological products and service alternatives that improve the production services environment

• 3+ yrs of experience in developing or supporting Distributed/web applications
• 3+ yrs Java and Web technologies (HTML, CSS, Javascript,XML)
• Linux / Unix OS knowledge and commands
• Oracle, PLSQL
• Splunk, Dynatrace, Glassbox, Remedy

• Analyze Java heap and thread dumps
• Splunk
• Python
• Ansible

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF and Illinois)

About the job Technical Support Representative

As a Technical Support Representative at Spark Wiz Limited , an engineering consulting firm, you will play a crucial role in providing high-quality technical assistance and support to our clients and internal teams. Your primary responsibility will be to resolve technical issues, ensure seamless operations of our engineering software and systems, and assist with client inquiries to ensure customer satisfaction.

Note: This is position is strictly open for candidates within the United States.
Key Responsibilities:

1. Technical Issue Resolution:
   
   
   • Provide timely and effective technical support for engineering software, systems, and tools used by clients and internal staff.
   • Troubleshoot and resolve technical issues related to software applications, network connectivity, and hardware components.
   • Escalate complex issues to senior technical staff or engineering teams as needed.
2. Customer Interaction:
   
   
   • Act as the first point of contact for clients experiencing technical difficulties, handling inquiries via phone, email, or chat.
   • Communicate effectively with clients to understand their technical issues and provide clear instructions or solutions.
   • Document all client interactions and technical issues in the companys support ticketing system.
3. System Monitoring and Maintenance:
   
   
   • Monitor the performance and stability of engineering systems and software applications.
   • Perform routine maintenance tasks, such as software updates and system backups, to ensure optimal performance.
   • Assist with the configuration and deployment of new software or system upgrades.
4. Documentation and Reporting:
   
   
   • Create and maintain technical documentation, including user guides, FAQs, and troubleshooting procedures.
   • Generate and analyze support metrics and reports to identify common issues and areas for improvement.
   • Contribute to knowledge base articles and support materials for both internal and external use.
5. Training and Support:
   
   
   • Provide training and support to clients and internal staff on the use of engineering software and tools.
   • Develop and deliver training sessions or webinars to enhance user proficiency and address common technical challenges.
6. Collaboration:
   
   
   • Work closely with engineering teams and other departments to understand software requirements and issues.
   • Collaborate with software developers and IT staff to address technical problems and enhance system functionality.

• Education: Bachelors degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.
• Experience: Prior experience in a technical support role is preferred but not required; engineering or technical backgrounds are a plus.
• Technical Skills: Familiarity with engineering software and systems, such as CAD tools, project management software, or data analysis applications.
• Problem-Solving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues.
• Communication: Excellent verbal and written communication skills with the ability to convey complex technical information clearly.
• Customer Service: Demonstrated ability to provide exceptional customer service and support in a professional manner.
• Organization: Strong organizational skills with attention to detail and the ability to manage multiple tasks efficiently.

• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Knowledge of networking concepts and protocols.
• Familiarity with engineering project workflows and terminology.

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A dynamic and collaborative remote work environment.
• Supportive team culture with a focus on innovation and excellence.

• Full time

• $25.00 - $27.00 per hour

• 40 hours per week

• 401(k)
• Dental insurance
• Health Insurance
• Life Insurance
• Paid time off

• Monday to Friday

• Remote

• 401(k)
• Dental insurance
• Health Insurance
• Life Insurance
• Paid time off

• Proactively follow up with clients post-sale to ensure satisfaction and address any concerns promptly.
• Provide high-level guidance and support to field technicians, assisting with complex equipment issues.
• Demonstrate equipment operation and advise customers on achieving optimal performance.
• Document procedures, maintain detailed service records, and report on sales activities and account statuses.
• Present new products and services to existing clients, identifying opportunities for upselling.
• Adhere to company procedures and protocols, ensuring compliance with quality standards.
• Build and nurture positive relationships with customers to foster trust and loyalty.

• Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience.
• Customer service experience is advantageous.
• Strong troubleshooting skills and technical aptitude.
• Excellent mechanical aptitude and attention to detail.
• Clear and effective communication skills, both verbal and written.
• Proficiency in reading technical diagrams and blueprints.
• Ability to work independently, manage time effectively, and prioritize tasks.
• Proficiency in MS Office; familiarity with Salesforce or similar CRM software.
• Bachelor's degree or equivalent technical certification preferred.
• Spanish language proficiency is a plus.

• Lead and mentor a team of technical support specialists, providing guidance and performance feedback.
• Manage incoming support tickets and ensure timely and effective resolution of complex technical issues.
• Provide advanced troubleshooting for software, hardware, and network problems.
• Escalate unresolved issues to appropriate internal teams, such as engineering or product development.
• Develop and maintain technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Monitor support queues and ensure service level agreements (SLAs) are met.
• Identify trends in customer issues and recommend product or process improvements.
• Train junior support staff on technical skills and customer service best practices.
• Engage directly with customers to resolve complex technical challenges and ensure satisfaction.
• Contribute to the continuous improvement of support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of experience in a technical support or helpdesk role, with at least 2 years in a lead or supervisory capacity.
• In-depth knowledge of operating systems (Windows, macOS, Linux), network protocols, and common software applications.
• Proven ability to troubleshoot and diagnose complex technical problems.
• Excellent customer service and interpersonal skills, with the ability to remain calm and professional under pressure.
• Strong leadership and team management skills.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
• Ability to document technical procedures clearly and concisely.
• Certification in relevant technologies (e.g., CompTIA A+, Network+) is a plus.