What Jobs are available for Technicians in Detroit?
Showing 67 Technicians jobs in Detroit
Tank Wash Technicians / Skilled Labor
Detroit, Michigan
Depot Connect International
Posted today
Job Viewed
Job Description
Job Description
Job Description
Discover a career at Depot Connect International (DCI) , a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. We're more than just a service provider; we're a unified team combining the expertise of industry leaders Quala, Boasso Global, and PSC . Headquartered in Tampa, Florida, with over 160 locations worldwide, our team of over 3,500 employees excels in offering a multitude of mission-critical services.
Role Overview:
We are currently hiring full-time Tank Wash Technicians . The Tank Wash Technician is responsible for performing all aspects of tank trailer and ISO cleaning.
Position Responsibilities:
- Duties include properly disassemble, inspect, clean, and reassemble tank internally and externally.
- Tank trailer and ISO cleaning
- Inspecting the trailer for residual product
- Post-cleaning inspection of the interior/exterior of the trailer.
REQUIREMENTS
- High school diploma or equivalent.
- Must be able to work in tight spaces, climb across narrow bridges, and lift equipment up to 75 pounds.
- Working in confined spaces is required.
- 1-2 years of relevant work experience in transportation, chemicals, supply chain, manufacturing, or logistics.
- Must be mechanically inclined.
- Candidates with a valid driver's license highly preferred.
- Must be able to read and understand English for the purposes of interpreting MSDS documents.
- Experience in pressure washing, hydro-blasting, and/or working with chemicals highly preferred.
.
DCI Benefits:
- Medical, dental and vision Insurance
- 401(k) with generous employer match
- Paid time off, including 10 paid holidays
- Optional health savings account & flexible spending account
- Life insurance
- Employee assistance program
- Parental leave
- Referral program
- Tuition reimbursement
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0
Now Hiring IT and Telecom Field Technicians
Detroit, Michigan
HARDY INDUSTRIES
Posted today
Job Viewed
Job Description
Job Description
This Is Not Your Average Tech Job
Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
Job Description
Benefits:
- Flexible schedule
- Opportunity for advancement
- Profit sharing
This Is Not Your Average Tech Job
Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
- Perform a wide range of technical tasks including but not limited to:
- OS installations, hardware diagnostics, and software setup
- Structured cabling (including drilling, running, and dressing cables)
- Telecom work (punch-downs, demarc extensions, etc.)
- Work independently across various environments: retail, medical, restaurant, and corporate
- Maintain a high standard of professionalism with clients
- Be on call and ready to respond to service requests within your territory
- PC and printer troubleshooting experience (a strong plus)
- At least 1 year of I.T. or Telecom experience , and one of the following:
- A+ Certification
- Network+ Certification
- OR 5+ years verifiable field experience in I.T./Telecom
- Reliable personal vehicle (Public transportation not accepted)
- Valid drivers license
- Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
- Laptop with Ethernet port
- Smartphone with mobile hotspot
- Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
- Punctual, courteous, and presentable
- Paid hourly while on site
- 1099 contractor position
- Travel pay included (based on time travel; approx. 80-mile radius from home)
- App-based tracking for job time and travel
- Exposure to new and exciting technologies and clients
- Opportunity to expand your skills and industry knowledge
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
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1
Now Hiring IT and Telecom Field Technicians
Detroit, Michigan
HARDY INDUSTRIES
Posted today
Job Viewed
Job Description
Job Description
This Is Not Your Average Tech Job
Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
Job Description
Benefits:
- Flexible schedule
- Opportunity for advancement
- Profit sharing
This Is Not Your Average Tech Job
Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
- Perform a wide range of technical tasks including but not limited to:
- OS installations, hardware diagnostics, and software setup
- Structured cabling (including drilling, running, and dressing cables)
- Telecom work (punch-downs, demarc extensions, etc.)
- Work independently across various environments: retail, medical, restaurant, and corporate
- Maintain a high standard of professionalism with clients
- Be on call and ready to respond to service requests within your territory
- PC and printer troubleshooting experience (a strong plus)
- At least 1 year of I.T. or Telecom experience , and one of the following:
- A+ Certification
- Network+ Certification
- OR 5+ years verifiable field experience in I.T./Telecom
- Reliable personal vehicle (Public transportation not accepted)
- Valid drivers license
- Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
- Laptop with Ethernet port
- Smartphone with mobile hotspot
- Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
- Punctual, courteous, and presentable
- Paid hourly while on site
- 1099 contractor position
- Travel pay included (based on time travel; approx. 80-mile radius from home)
- App-based tracking for job time and travel
- Exposure to new and exciting technologies and clients
- Opportunity to expand your skills and industry knowledge
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
Is this job a match or a miss?
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2
Now Hiring IT and Telecom Field Technicians
Detroit, Michigan
HARDY INDUSTRIES
Posted today
Job Viewed
Job Description
Job Description
This Is Not Your Average Tech Job
Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
Job Description
Benefits:
- Flexible schedule
- Opportunity for advancement
- Profit sharing
This Is Not Your Average Tech Job
Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
- Perform a wide range of technical tasks including but not limited to:
- OS installations, hardware diagnostics, and software setup
- Structured cabling (including drilling, running, and dressing cables)
- Telecom work (punch-downs, demarc extensions, etc.)
- Work independently across various environments: retail, medical, restaurant, and corporate
- Maintain a high standard of professionalism with clients
- Be on call and ready to respond to service requests within your territory
- PC and printer troubleshooting experience (a strong plus)
- At least 1 year of I.T. or Telecom experience , and one of the following:
- A+ Certification
- Network+ Certification
- OR 5+ years verifiable field experience in I.T./Telecom
- Reliable personal vehicle (Public transportation not accepted)
- Valid drivers license
- Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
- Laptop with Ethernet port
- Smartphone with mobile hotspot
- Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
- Punctual, courteous, and presentable
- Paid hourly while on site
- 1099 contractor position
- Travel pay included (based on time travel; approx. 80-mile radius from home)
- App-based tracking for job time and travel
- Exposure to new and exciting technologies and clients
- Opportunity to expand your skills and industry knowledge
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
Is this job a match or a miss?
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3
Technical Support Lead
48201 Detroit, Michigan
$85000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Technical Support Lead to guide their support team and enhance customer satisfaction. This hybrid role allows for remote work with required in-office collaboration in **Detroit, Michigan, US**. The ideal candidate will have a strong technical background, excellent problem-solving abilities, and proven leadership experience in a customer support environment.
As the Technical Support Lead, you will be responsible for managing the day-to-day operations of the technical support team, ensuring timely and effective resolution of customer issues. You will provide technical guidance and mentorship to support agents, assist with complex troubleshooting, and develop best practices for support processes. This role involves monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and implementing strategies to improve performance.
Key responsibilities include developing and maintaining comprehensive knowledge base articles and troubleshooting guides. You will liaise with product development and engineering teams to report bugs, suggest feature enhancements, and advocate for customer needs. The ability to analyze support trends and identify root causes of recurring issues is critical. This position requires excellent communication and interpersonal skills, with the ability to effectively manage a team and interact with clients at various technical levels. Experience working in a hybrid model, balancing remote support responsibilities with necessary in-office team engagement, is essential.
Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role, is required. Deep understanding of common IT issues, hardware, software, and networking concepts is essential. Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is mandatory. Strong analytical and problem-solving skills are critical. Candidates should demonstrate excellent leadership and team-building capabilities. Our client offers a collaborative work environment and opportunities for professional growth.
As the Technical Support Lead, you will be responsible for managing the day-to-day operations of the technical support team, ensuring timely and effective resolution of customer issues. You will provide technical guidance and mentorship to support agents, assist with complex troubleshooting, and develop best practices for support processes. This role involves monitoring key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores, and implementing strategies to improve performance.
Key responsibilities include developing and maintaining comprehensive knowledge base articles and troubleshooting guides. You will liaise with product development and engineering teams to report bugs, suggest feature enhancements, and advocate for customer needs. The ability to analyze support trends and identify root causes of recurring issues is critical. This position requires excellent communication and interpersonal skills, with the ability to effectively manage a team and interact with clients at various technical levels. Experience working in a hybrid model, balancing remote support responsibilities with necessary in-office team engagement, is essential.
Qualifications include a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role, is required. Deep understanding of common IT issues, hardware, software, and networking concepts is essential. Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is mandatory. Strong analytical and problem-solving skills are critical. Candidates should demonstrate excellent leadership and team-building capabilities. Our client offers a collaborative work environment and opportunities for professional growth.
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4
Technical Support Engineer
Detroit, Michigan
Thrive
Posted today
Job Viewed
Job Description
Job Description
Job Description
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don’t view their weekdays spent at ‘a job’ but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you’re attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
The Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments. Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT. Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth. Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.
Primary Responsibilities
- Ability to handle diverse computing environments in a wide cross section of business clients
- Analyze and document an unfamiliar client / server network environment while assessing the quickest path to resolution
- Perform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the cause
- Sets client expectations appropriately throughout the troubleshooting process
- Utilizes appropriate software utilities, Thrives’ Protect software, and vendor or application specific tools to provide fastest resolution of customer incidents
- Monitor the Remote Service Center (RSC) Service Board for newly created service tickets
- Prioritize tickets created
- Follow Thrives’ best practices for escalating tickets to Tier 2 engineers
- Communicate steps taken during troubleshooting and resolutions through clear non-technical communication
- Demonstrate the correct level of urgency while resolving client incidents
- Resolution of incidents/requests related to, but not limited to the following:
- Mail Application/Office 365 issues
- Client/Server Connectivity issues (per SOP)
- Time Sensitive and VIP Workstation incidents
- File Restores
- Remote Access incidents (Citrix and Terminal Services)
- Password Resets
- Networked Printer Issues
Basic Qualifications
- Bachelor’s Degree, Technical Degree or equivalent work experience
- Excellent problem solver; able to prioritize and coordinate between tasks
- 2-4+ years desktop support experience
- Knowledge of mobile device configurations and troubleshooting
- Experience installing, troubleshooting and customizing Microsoft Office including Outlook configurations
- Experience troubleshooting workstation hardware issues
- Knowledge and experience with Active Directory
- Ability to articulate technical information and convey to non-technical people
- Passionate about delivering excellent customer service
- Must be able to work effectively in a team environment as well as alone
- Excellent written and oral communication skills
Other Preferred Technical Knowledge
- In depth knowledge of Windows OS (7, 8.1, 10, etc.)
- Experience with Windows Server
- Experience with monitoring and remote management tools
- Experience with Apple OS
- Experience with VMWare
Preferred Certification
- CompTIA Net +
- Microsoft: MCP/MCITP/MCSA
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5
Lead Technical Support Engineer
48201 Detroit, Michigan
$95000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Technical Support Engineer to oversee their technical support operations. This pivotal role is based in Detroit, Michigan, US . The Lead Technical Support Engineer will be responsible for managing a team of support professionals, ensuring the delivery of exceptional technical assistance to clients, and driving improvements in support processes and tools. You will play a key role in troubleshooting complex technical issues, providing in-depth analysis, and developing solutions to prevent recurrence. This position requires a strong technical background, excellent leadership qualities, and a deep understanding of customer service best practices. You will mentor and coach support staff, conduct performance reviews, and foster a collaborative and high-performing team environment. Your responsibilities will include developing and maintaining technical documentation, knowledge base articles, and training materials. You will also collaborate closely with engineering and product development teams to provide feedback on product issues and contribute to product enhancements. This role involves managing support escalations, ensuring timely resolution, and maintaining high levels of customer satisfaction. The ideal candidate will possess strong analytical and problem-solving skills, the ability to work under pressure, and a passion for technology and customer success. Experience with ITIL frameworks and service management best practices is highly desirable. This is a challenging yet rewarding opportunity for an experienced technical leader looking to make a significant impact.Responsibilities:
- Lead, manage, and mentor a team of technical support engineers.
- Oversee the daily operations of the technical support department.
- Provide advanced technical support and troubleshooting for complex client issues.
- Develop and implement strategies to improve support efficiency and customer satisfaction.
- Manage and resolve critical support escalations in a timely manner.
- Collaborate with engineering and product teams to identify and resolve product defects.
- Create and maintain technical documentation, knowledge base articles, and training materials.
- Monitor support metrics and KPIs, and report on team performance.
- Conduct performance reviews and professional development for team members.
- Ensure adherence to service level agreements (SLAs) and company policies.
- Contribute to the continuous improvement of support processes and tools.
- Stay current with industry trends and best practices in technical support and IT service management.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 7 years of experience in technical support, with at least 3 years in a leadership or management role.
- Proven experience in managing and motivating technical support teams.
- Strong expertise in troubleshooting hardware, software, and network issues.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Exceptional communication, interpersonal, and customer service skills.
- Familiarity with ITIL or other IT Service Management frameworks.
- Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work effectively in a hybrid work environment.
- Demonstrated ability to manage multiple priorities and deadlines.
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6
Senior Technical Support Engineer
48201 Detroit, Michigan
$85000 Annually
WhatJobs Direct
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their fully remote customer service and helpdesk team. This position is essential for providing advanced technical assistance and resolution to complex customer issues. The ideal candidate will have a strong background in troubleshooting software and hardware problems, a deep understanding of our product suite, and excellent communication skills. You will be responsible for responding to escalated customer inquiries, diagnosing intricate technical challenges, and guiding customers through solutions in a timely and effective manner.
Responsibilities include analyzing support tickets, identifying recurring issues, and contributing to the knowledge base with detailed solutions and best practices. You will work closely with engineering and product development teams to provide feedback on product performance and identify areas for improvement. This role requires the ability to handle challenging customer interactions with patience and professionalism, ensuring a high level of customer satisfaction. Strong analytical and problem-solving skills are critical for quickly diagnosing and resolving technical problems. Experience with remote support tools, ticketing systems (e.g., Zendesk, ServiceNow), and CRM platforms is required.
We are looking for a candidate who is proactive, detail-oriented, and dedicated to delivering exceptional support. This is a remote-first position, offering the flexibility to work from anywhere. If you are passionate about technology, enjoy helping others, and thrive in a fast-paced, collaborative environment, we encourage you to apply. Join our team and make a significant impact on our customer experience.
Responsibilities include analyzing support tickets, identifying recurring issues, and contributing to the knowledge base with detailed solutions and best practices. You will work closely with engineering and product development teams to provide feedback on product performance and identify areas for improvement. This role requires the ability to handle challenging customer interactions with patience and professionalism, ensuring a high level of customer satisfaction. Strong analytical and problem-solving skills are critical for quickly diagnosing and resolving technical problems. Experience with remote support tools, ticketing systems (e.g., Zendesk, ServiceNow), and CRM platforms is required.
We are looking for a candidate who is proactive, detail-oriented, and dedicated to delivering exceptional support. This is a remote-first position, offering the flexibility to work from anywhere. If you are passionate about technology, enjoy helping others, and thrive in a fast-paced, collaborative environment, we encourage you to apply. Join our team and make a significant impact on our customer experience.
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7
Technical Support Lead (Remote)
48201 Detroit, Michigan
$95000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly growing software company, is looking for a highly motivated and experienced Technical Support Lead to join their distributed team. This is a fully remote position, empowering you to provide exceptional technical assistance and leadership from anywhere. You will be responsible for managing a team of technical support specialists, ensuring timely and effective resolution of customer inquiries and technical issues related to our client's software products. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a deep understanding of customer service best practices. Key responsibilities include developing support strategies, setting performance metrics, training and mentoring the support team, and managing escalations. You must have hands-on experience with troubleshooting complex software issues, managing support ticketing systems (e.g., Zendesk, Jira Service Management), and utilizing remote support tools. A proactive approach to identifying trends in customer issues and collaborating with development teams to implement solutions is essential. Exceptional communication skills, both written and verbal, are critical for interacting with customers and internal stakeholders. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with a minimum of 6 years of experience in technical support, including at least 2 years in a lead or supervisory role. Experience working in a remote-first environment is highly advantageous. If you are a customer-focused technical expert with a passion for leading and developing high-performing support teams, we want to hear from you.
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8
Senior Technical Support Engineer
48201 Detroit, Michigan
$78000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Engineer to join their expanding Customer Service & Helpdesk team. This is a fully remote position, allowing you to contribute your expertise from the comfort of your home office. The ideal candidate will possess a deep understanding of complex technical systems, troubleshooting methodologies, and excellent customer communication skills. You will be the frontline of support for our client's advanced software products, diagnosing and resolving intricate technical issues for enterprise clients. This role requires a proactive approach, the ability to work autonomously, and a commitment to delivering exceptional customer experiences.
Responsibilities:
Qualifications:
This is a fully remote opportunity supporting clients primarily from the Detroit, Michigan, US region, though candidates from anywhere in the US are encouraged to apply. If you are a problem-solver with a passion for technology and customer satisfaction, we want to hear from you.
Responsibilities:
- Provide advanced technical support and troubleshooting for software products via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex technical issues reported by customers.
- Escalate unresolved issues to appropriate engineering or development teams with detailed problem descriptions.
- Document all customer interactions, technical issues, and resolutions accurately in the support ticketing system.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Assist in the training and mentoring of junior support staff.
- Identify recurring technical issues and propose solutions or product improvements.
- Monitor system performance and troubleshoot issues related to server infrastructure and network connectivity.
- Collaborate with product management and engineering teams to provide feedback on product functionality and user experience.
- Ensure timely and effective resolution of customer inquiries, meeting or exceeding service level agreements (SLAs).
- Participate in on-call rotation for urgent support needs.
- Stay up-to-date with product updates, new features, and technical advancements.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, helpdesk, or a similar role, preferably supporting enterprise software.
- Strong proficiency in diagnosing and resolving software and hardware issues.
- Excellent understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common applications.
- Experience with CRM and ticketing systems (e.g., Salesforce Service Cloud, Zendesk).
- Outstanding problem-solving and analytical skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage time effectively in a remote work environment.
- Experience in scripting or programming (e.g., Python, Bash) is a plus.
- Customer-centric mindset with a passion for helping others.
This is a fully remote opportunity supporting clients primarily from the Detroit, Michigan, US region, though candidates from anywhere in the US are encouraged to apply. If you are a problem-solver with a passion for technology and customer satisfaction, we want to hear from you.
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