31 Technicians jobs in Detroit
Electronic & Appliance Repair Technicians
48151 Livonia, Michigan
Kelly Services
Posted 4 days ago
Job Viewed
Job Description
**Electronic Repair or Appliance Repair Technicians**
$20-$25 depending on experience
Direct Hire
Monday-Friday 8am-5pm
Livonia, MI
Our client is seeking either Electronic Repair or Appliance Repair Technicians!
This role is responsible for accessing, evaluating and restoring electronic equipment or appliances retrieved from disaster scenarios. Restoration may include disassembly, cleaning of interior and exterior, reassembly and testing the equipment for working quality.
Must be able to evaluate, diagnose, disassemble, repair, and reassemble electronic devices or appliances. (Examples: computers, televisions, gaming consoles, microwaves. stoves and/or refrigerators)
Periodic travel may be required, including overnight travel to customer locations. The length of travel could be from 1-3 weeks. (All expenses covered while traveling)
The ideal candidate will be fluent in English, Microsoft office capable, detail oriented, and customer focused.
**Responsibilities**
- Testing and validating consumer & commercial electronics and appliances
- Access equipment retrieved from disaster.
- Restore equipment to its pre-loss condition.
- Disassembly and reassembly of equipment
**Requirements**
- Must have own reliable transportation/ (valid driver license to drive company vehicle)
- Must be able to pass a drug test and criminal background check.
- Must be authorized to work in the US.
- Must be customer presentable and capable of professional communication.
- Must be able to Lift up to 50 lbs
- Experience with hardware maintenance on desktops and laptops
- Experience with hardware maintenance of servers and rack mounted components.
- Testing, validating and repairing televisions and stereo systems.
- Small appliance repair
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
$20-$25 depending on experience
Direct Hire
Monday-Friday 8am-5pm
Livonia, MI
Our client is seeking either Electronic Repair or Appliance Repair Technicians!
This role is responsible for accessing, evaluating and restoring electronic equipment or appliances retrieved from disaster scenarios. Restoration may include disassembly, cleaning of interior and exterior, reassembly and testing the equipment for working quality.
Must be able to evaluate, diagnose, disassemble, repair, and reassemble electronic devices or appliances. (Examples: computers, televisions, gaming consoles, microwaves. stoves and/or refrigerators)
Periodic travel may be required, including overnight travel to customer locations. The length of travel could be from 1-3 weeks. (All expenses covered while traveling)
The ideal candidate will be fluent in English, Microsoft office capable, detail oriented, and customer focused.
**Responsibilities**
- Testing and validating consumer & commercial electronics and appliances
- Access equipment retrieved from disaster.
- Restore equipment to its pre-loss condition.
- Disassembly and reassembly of equipment
**Requirements**
- Must have own reliable transportation/ (valid driver license to drive company vehicle)
- Must be able to pass a drug test and criminal background check.
- Must be authorized to work in the US.
- Must be customer presentable and capable of professional communication.
- Must be able to Lift up to 50 lbs
- Experience with hardware maintenance on desktops and laptops
- Experience with hardware maintenance of servers and rack mounted components.
- Testing, validating and repairing televisions and stereo systems.
- Small appliance repair
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Get a complete career fit with Kelly ® .
You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
View Now
0
Technical Support
48123 Dearborn, Michigan
TEKsystems
Posted 3 days ago
Job Viewed
Job Description
Description
Job Description
TEKsystems is looking for Technical support types a SW triage project tied to it's FCSD organization. This person will be doing remote diagnostics for in-vehicle software.
Skills
Technical support, Support
Top Skills Details
Technical support, Support
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $25.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 19, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Description
TEKsystems is looking for Technical support types a SW triage project tied to it's FCSD organization. This person will be doing remote diagnostics for in-vehicle software.
Skills
Technical support, Support
Top Skills Details
Technical support, Support
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $25.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 19, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
1
Technical Support
48123 Dearborn, Michigan
TEKsystems
Posted 3 days ago
Job Viewed
Job Description
A large automotive client is seeking skilled professionals to join its Diagnostic Service Products (DSP) team as part of the FSA Software Triage (L2) initiative. In this role, you'll help resolve complex vehicle software issues by diagnosing problems, creating repair plans, and collaborating across departments to ensure timely resolution.
Key Responsibilities
+ Diagnose and resolve vehicle software issues using proprietary tools and logs
+ Create VIN-specific repair plans and technician instructions
+ Analyze ECU software levels and configuration strings
+ Apply data changes to internal servers to correct configurations
+ Escalate unresolved issues and collaborate with engineering and OTA teams
+ Document findings in JIRA, SharePoint, and Excel
+ Monitor case progress and contribute to performance reporting
+ Attend review meetings and support continuous service improvement
+ Deliver a fully managed service including training and performance monitoring
Team Structure
+ Process Manager - Oversees service delivery and client relationships
+ Data Analyst - Manages dashboards, metrics, and JIRA workflows
+ Diagnostic Systems Specialists - Perform technical analysis and issue resolution
Qualifications
Required:
+ Strong project/program management and business acumen
+ Experience with JIRA or similar tools
+ Excellent communication and collaboration skills
+ Strong computer skills and problem-solving ability
+ Basic understanding of software programming and data systems
Preferred:
+ Experience with automotive diagnostic tools or dealership service
+ Familiarity with MMOTA ecosystems and CAN protocols
+ Hands-on diagnostic and repair experience
+ Professionalism and customer service skills
Work Environment
+ Hybrid model with remote tasks and virtual meetings
+ Support hours aligned with dealership operations
+ No travel expected at this time
Performance Metrics
+ Average issue resolution time: 48 working hours per case
Pay and Benefits
The pay range for this position is $25.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 24, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Key Responsibilities
+ Diagnose and resolve vehicle software issues using proprietary tools and logs
+ Create VIN-specific repair plans and technician instructions
+ Analyze ECU software levels and configuration strings
+ Apply data changes to internal servers to correct configurations
+ Escalate unresolved issues and collaborate with engineering and OTA teams
+ Document findings in JIRA, SharePoint, and Excel
+ Monitor case progress and contribute to performance reporting
+ Attend review meetings and support continuous service improvement
+ Deliver a fully managed service including training and performance monitoring
Team Structure
+ Process Manager - Oversees service delivery and client relationships
+ Data Analyst - Manages dashboards, metrics, and JIRA workflows
+ Diagnostic Systems Specialists - Perform technical analysis and issue resolution
Qualifications
Required:
+ Strong project/program management and business acumen
+ Experience with JIRA or similar tools
+ Excellent communication and collaboration skills
+ Strong computer skills and problem-solving ability
+ Basic understanding of software programming and data systems
Preferred:
+ Experience with automotive diagnostic tools or dealership service
+ Familiarity with MMOTA ecosystems and CAN protocols
+ Hands-on diagnostic and repair experience
+ Professionalism and customer service skills
Work Environment
+ Hybrid model with remote tasks and virtual meetings
+ Support hours aligned with dealership operations
+ No travel expected at this time
Performance Metrics
+ Average issue resolution time: 48 working hours per case
Pay and Benefits
The pay range for this position is $25.00 - $33.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 24, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
2
Technical Support Lead
48201 Detroit, Michigan
$80000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is a rapidly growing technology company seeking a motivated and experienced Technical Support Lead to manage their customer support operations. This is a fully remote, remote-first position, allowing you to contribute to our success from anywhere within the United States. You will be responsible for leading a team of technical support specialists, ensuring timely and effective resolution of customer issues. Your duties will include overseeing support queues, developing and refining support processes, and creating comprehensive knowledge base articles and troubleshooting guides. You will also play a key role in training new support staff, monitoring team performance, and ensuring high levels of customer satisfaction. The ideal candidate will possess exceptional problem-solving skills, a deep understanding of common IT issues, and experience with CRM and ticketing systems. You should have a proven ability to lead and mentor a team, foster a positive and productive work environment, and effectively communicate technical information to both technical and non-technical audiences. Responsibilities also include identifying recurring issues, providing feedback to product development teams, and contributing to the continuous improvement of our support offerings. A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Certifications such as CompTIA A+ or Network+ are a plus. This role requires excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment. Join our dedicated team and help us provide world-class support to our valued customers, all from the comfort of your home office. The role is based in Detroit, Michigan, US .
Apply Now
3
Technical Support Specialist
48201 Detroit, Michigan
$45000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Technical Support Specialist to join their growing IT department in Detroit, Michigan, US . This critical role involves providing first-line technical assistance and support to internal users and external customers. You will be responsible for responding to queries, running diagnostic programs, and isolating problems. Tasks include installing, modifying, and repairing computer hardware and software, as well as assisting users with IT-related issues. A key aspect of this position is documenting all issues and resolutions within our ticketing system to ensure efficient tracking and knowledge sharing. You will also assist in maintaining the IT infrastructure, including network devices and servers, ensuring optimal performance and security. The ideal candidate possesses excellent troubleshooting skills, a strong understanding of operating systems (Windows and macOS), and familiarity with common software applications. Experience with network troubleshooting, hardware repair, and basic IT security principles is highly desirable. Strong customer service skills, patience, and the ability to communicate technical information clearly to non-technical users are paramount. This is an on-site position, offering a stable work environment and direct interaction with colleagues. You will have the opportunity to work with a wide range of technologies and gain valuable experience in a fast-paced industry. We are committed to employee development and offer training opportunities to help you grow your technical expertise. If you are passionate about technology and enjoy helping others resolve their technical challenges, this role is an excellent fit for your career aspirations. Join our team and contribute to the seamless operation of our IT services.
Key Responsibilities:
Key Responsibilities:
- Provide prompt and effective technical support to users via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Document all support requests and resolutions in the ticketing system.
- Assist with user account management and access permissions.
- Perform routine system checks and maintenance.
- Escalate complex issues to senior IT staff when necessary.
- Provide training and guidance to users on IT best practices.
- Contribute to the creation and updating of IT knowledge base articles.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field preferred.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts and troubleshooting.
- Excellent problem-solving and diagnostic skills.
- Exceptional customer service and communication skills.
- Ability to work independently and as part of a team.
- CompTIA A+, Network+, or similar certifications are a plus.
Apply Now
4
Senior Technical Support Engineer
48201 Detroit, Michigan
$90000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled Senior Technical Support Engineer to provide advanced technical assistance and solutions to their customer base. This role is crucial for ensuring customer satisfaction and resolving complex technical issues efficiently. As a Senior Technical Support Engineer, you will be the primary point of contact for escalated technical problems, diagnosing and troubleshooting issues across a range of software and hardware products. This is a remote position, requiring strong communication skills and the ability to work autonomously.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with a strong focus on troubleshooting complex systems, is required. Profound knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications is essential. Excellent problem-solving, analytical, and communication skills are paramount. The ability to explain technical concepts clearly to both technical and non-technical users is crucial. Experience with remote support tools and ticketing systems is expected. This role demands a dedicated and customer-focused individual with a passion for technology and a commitment to providing exceptional support.
Key responsibilities include:
- Providing in-depth technical support and troubleshooting for escalated customer issues via phone, email, and chat.
- Diagnosing, analyzing, and resolving complex software and hardware problems.
- Documenting technical issues, solutions, and workarounds in the knowledge base.
- Developing and delivering technical training materials for customers and internal support staff.
- Collaborating with engineering and product development teams to identify and resolve product bugs and performance issues.
- Creating and maintaining technical documentation, including FAQs, user guides, and troubleshooting manuals.
- Mentoring junior support engineers and assisting with their technical development.
- Monitoring system performance and identifying potential issues proactively.
- Participating in product testing and providing feedback for product improvements.
- Contributing to the continuous improvement of support processes and tools.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. A minimum of 5 years of experience in technical support, with a strong focus on troubleshooting complex systems, is required. Profound knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications is essential. Excellent problem-solving, analytical, and communication skills are paramount. The ability to explain technical concepts clearly to both technical and non-technical users is crucial. Experience with remote support tools and ticketing systems is expected. This role demands a dedicated and customer-focused individual with a passion for technology and a commitment to providing exceptional support.
Apply Now
5
Technical Support Team Lead
48201 Detroit, Michigan
$70000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Technical Support Team Lead to guide and manage their customer support team. This hybrid role involves providing leadership, training, and oversight to ensure high-quality technical assistance to customers. You will be instrumental in resolving complex technical issues, improving support processes, and fostering a customer-centric environment. The ideal candidate possesses strong technical acumen, excellent leadership qualities, and a passion for customer satisfaction.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead, mentor, and coach a team of technical support specialists.
- Oversee daily operations of the technical support department, ensuring efficient ticket resolution and customer satisfaction.
- Develop and implement training programs for support staff to enhance technical skills and product knowledge.
- Monitor team performance metrics (e.g., response times, resolution rates, customer satisfaction scores) and provide regular feedback.
- Handle escalated customer issues and provide expert-level technical troubleshooting.
- Collaborate with engineering and product teams to identify and resolve recurring technical problems.
- Contribute to the knowledge base by creating and updating support documentation and FAQs.
- Identify opportunities to improve support processes, tools, and workflows.
- Ensure adherence to service level agreements (SLAs) and company support policies.
- Assist in the hiring and onboarding of new technical support team members.
- Foster a positive and collaborative team environment.
- Balance remote work with essential in-office team collaboration and meetings.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 4+ years of experience in technical support or a related IT role, with at least 1-2 years in a leadership or supervisory capacity.
- Strong understanding of operating systems, hardware, software, and network troubleshooting.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication, problem-solving, and interpersonal skills.
- Proven ability to motivate and develop a team.
- Familiarity with ITIL best practices is a plus.
- Ability to work effectively in a hybrid environment, managing both remote and in-office responsibilities.
Apply Now
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6
Senior Technical Support Engineer
48201 Detroit, Michigan
$95000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a highly proficient Senior Technical Support Engineer to join their dedicated customer success team based in Detroit, Michigan, US . This role is critical in providing advanced technical assistance and problem resolution for our sophisticated software products. You will be responsible for troubleshooting complex technical issues, diagnosing software defects, and collaborating with engineering teams to implement solutions. The ideal candidate will possess exceptional communication skills, a deep understanding of enterprise software systems, and a proven ability to guide customers through intricate technical challenges. This position requires a proactive approach to customer support, the ability to manage multiple high-priority issues simultaneously, and a commitment to ensuring customer satisfaction. You will also play a key role in developing and improving support documentation, knowledge base articles, and training materials to empower both customers and junior support staff. Experience with system administration, network troubleshooting, and database management is highly desirable. You will be expected to deliver exceptional service, build strong customer relationships, and contribute to the continuous improvement of our support processes.
Key responsibilities include:
Qualifications:
This is an excellent opportunity to join a thriving company, leverage your technical expertise, and make a tangible impact on customer success. We offer a competitive salary, comprehensive benefits, and a supportive work environment.
Key responsibilities include:
- Providing expert-level technical support to customers via phone, email, and chat.
- Diagnosing and resolving complex software and hardware issues.
- Troubleshooting application performance, network connectivity, and integration problems.
- Escalating critical issues to engineering and product development teams with detailed documentation.
- Replicating customer issues in a test environment for analysis and resolution.
- Developing and maintaining technical documentation, FAQs, and knowledge base articles.
- Mentoring and training junior technical support staff.
- Identifying trends in customer issues and recommending product improvements.
- Participating in on-call rotation to provide 24/7 support coverage as needed.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field; relevant certifications are a plus.
- 5+ years of experience in technical support, system administration, or a similar role.
- Proficiency in troubleshooting operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, HTTP), and databases (SQL).
- Experience with enterprise-level software applications and cloud platforms (AWS, Azure).
- Strong analytical and problem-solving abilities with a keen attention to detail.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proven ability to manage customer expectations and handle stressful situations professionally.
- Experience with remote diagnostic tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently and as part of a collaborative team.
This is an excellent opportunity to join a thriving company, leverage your technical expertise, and make a tangible impact on customer success. We offer a competitive salary, comprehensive benefits, and a supportive work environment.
Apply Now
7
Senior Technical Support Engineer
48201 Detroit, Michigan
$85000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and customer-focused Senior Technical Support Engineer to join our team in Detroit, Michigan, US . This role is crucial for providing advanced technical assistance and ensuring the smooth operation of our complex software solutions for our enterprise clients. You will be responsible for troubleshooting intricate technical issues, diagnosing system problems, and providing timely and effective resolutions. The ideal candidate will possess a deep understanding of our product suite, along with excellent analytical and problem-solving skills. You will also play a key role in mentoring junior support staff, contributing to our knowledge base, and identifying areas for product improvement based on customer feedback. This position requires strong communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical users. You will be an integral part of maintaining high levels of customer satisfaction. This hybrid role offers a great balance between in-office collaboration and remote flexibility. Responsibilities include:
- Providing high-level technical support for complex customer issues.
- Diagnosing and resolving hardware, software, and network problems.
- Documenting technical issues and resolutions in the knowledge base.
- Mentoring and guiding junior technical support team members.
- Escalating unresolved issues to appropriate development or engineering teams.
- Analyzing recurring issues and recommending preventative measures.
- Contributing to the continuous improvement of support processes and tools.
- Collaborating with sales and account management teams to ensure customer success.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in technical support or a similar role.
- Expertise in troubleshooting complex software and hardware issues.
- Strong understanding of operating systems, networking protocols, and databases.
- Excellent communication, customer service, and problem-solving skills.
- Ability to work independently and as part of a team in a hybrid environment.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
Apply Now
8
Staff Technical Support Technician
Southfield, Michigan
PHOENIX DATA SYSTEMS INC
Posted today
Job Viewed
Job Description
Technical Support Specialist
Job *** Technical Support Specialis
*** Position *** Full-time, Salaried
The Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and e-mail. The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues. Deliver professional and top-quality customer service to all customers while performing within departmental targets
Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution
Document all customer interactions consistently, thoroughly and free of grammatical errors
Communicate issues clearly and effectively to both customers and internal departments
BA or BS in Information Systems, 2 years related experience or an equivalent combination of education and experience
Experience with Microsoft Office products, Windows Server, Windows OS, Apple iOS, and Android OS
Excellent verbal and written communication skills to interact effectively with customers
Microsoft SQL Server experience
Microsoft Web Server (IIS)
Experience with quality assurance practices and methodologies
Medical Insurance
~ Dental Insurance
~ Life Insurance
~ Paid Holidays
No phone calls, please
Phoenix Data Systems, Inc. is an established leader in Computerized Maintenance Management Software (CMMS) serving 3,000 hospitals with over 35 years of experience in the industry.
Our employees enjoy a work environment that encourages skill improvement and personal growth with collaborative office culture.
Job *** Technical Support Specialis
*** Position *** Full-time, Salaried
The Technical Support Specialist is responsible for resolving software and hardware user inquiries received via telephone and e-mail. The successful candidate should have a strong customer service/help desk orientation and be able to diagnose and resolve technical software issues. Deliver professional and top-quality customer service to all customers while performing within departmental targets
Provide technical support to customers pertaining to installations, upgrades, operational and technical issue resolution
Document all customer interactions consistently, thoroughly and free of grammatical errors
Communicate issues clearly and effectively to both customers and internal departments
BA or BS in Information Systems, 2 years related experience or an equivalent combination of education and experience
Experience with Microsoft Office products, Windows Server, Windows OS, Apple iOS, and Android OS
Excellent verbal and written communication skills to interact effectively with customers
Microsoft SQL Server experience
Microsoft Web Server (IIS)
Experience with quality assurance practices and methodologies
Medical Insurance
~ Dental Insurance
~ Life Insurance
~ Paid Holidays
No phone calls, please
Phoenix Data Systems, Inc. is an established leader in Computerized Maintenance Management Software (CMMS) serving 3,000 hospitals with over 35 years of experience in the industry.
Our employees enjoy a work environment that encourages skill improvement and personal growth with collaborative office culture.
View Now
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