32 Technicians jobs in Nampa
Technical Support Specialist
83702 Hidden Springs, Idaho
$55000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client, a rapidly growing tech firm specializing in enterprise software solutions, is seeking a skilled Technical Support Specialist to join their dedicated customer support team in Boise, Idaho, US . This role is integral to ensuring our clients receive timely and effective solutions to their technical challenges. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a deep understanding of software applications and IT infrastructure. You will be responsible for diagnosing and resolving hardware and software issues, providing step-by-step guidance to users, and documenting support interactions.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat, resolving hardware, software, and network issues.
- Diagnose and troubleshoot complex technical problems, identifying root causes and implementing effective solutions.
- Guide users through step-by-step solutions in a clear and concise manner.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Escalate unresolved issues to appropriate Tier 2 or Tier 3 support teams, providing detailed problem descriptions.
- Document all support interactions, issues, and resolutions in the ticketing system accurately.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Assist with IT asset management, including tracking and inventory of hardware and software.
- Participate in the setup and configuration of new employee workstations.
- Stay up-to-date with the latest technology trends and company product updates.
- Contribute to the continuous improvement of support processes and customer service quality.
- Collaborate with other IT team members on projects and initiatives.
- Ensure timely response and resolution of all support requests according to service level agreements (SLAs).
- Provide basic training to end-users on software usage and IT best practices.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- Minimum of 2-3 years of experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Experience with troubleshooting common hardware and software issues.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and analytical skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to work effectively both independently and as part of a team.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Relevant certifications (e.g., CompTIA A+, Network+) are highly desirable.
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0
Technical Support Engineer
83701 Hidden Springs, Idaho
$70000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client, a rapidly growing software company in Boise, Idaho, US , is seeking a skilled and customer-focused Technical Support Engineer to provide exceptional assistance to their diverse clientele. This role is crucial in ensuring our users can effectively leverage our innovative software solutions. You will be responsible for diagnosing and resolving complex technical issues, providing clear and concise guidance, and contributing to the overall customer satisfaction. The ideal candidate will possess strong troubleshooting skills, a deep understanding of software systems, and excellent communication abilities. You will work closely with development and product teams to identify recurring issues and advocate for product improvements.
Key responsibilities include:
Key responsibilities include:
- Providing timely and effective technical support to customers via phone, email, and chat.
- Diagnosing and troubleshooting software issues, including installation problems, configuration errors, and performance issues.
- Guiding customers through step-by-step solutions and providing clear explanations of technical concepts.
- Documenting customer interactions, issues, and resolutions accurately in the support ticketing system.
- Escalating complex issues to senior support engineers or development teams when necessary.
- Creating and maintaining technical documentation, FAQs, and knowledge base articles.
- Identifying trends in customer issues and providing feedback to product development and engineering teams.
- Assisting in the onboarding and training of new support team members.
- Proactively monitoring system performance and identifying potential issues before they impact customers.
- Contributing to the continuous improvement of support processes and tools.
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1
Senior Technical Support Specialist
83702 Hidden Springs, Idaho
$60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Technical Support Specialist to join their growing IT department. This role offers a hybrid work model, combining the flexibility of remote work with the collaborative benefits of in-office presence. The Senior Technical Support Specialist will be responsible for providing advanced technical assistance to internal users, resolving complex hardware, software, and network issues. You will play a key role in maintaining system uptime, ensuring user productivity, and contributing to the continuous improvement of IT support processes. This position requires a strong aptitude for problem-solving, excellent communication skills, and a customer-centric approach.
Key Responsibilities:
Qualifications:
This hybrid role, based in Boise, Idaho, US , offers a competitive compensation package and benefits. If you are a seasoned support professional looking to advance your career in a dynamic environment, we encourage you to apply.
Key Responsibilities:
- Respond to and resolve escalated technical support requests from users via phone, email, and ticketing system.
- Diagnose and troubleshoot complex hardware, software, network, and system problems.
- Provide guidance and support for operating systems, desktop applications, mobile devices, and peripherals.
- Install, configure, and maintain desktop hardware and software, including upgrades and patches.
- Manage user accounts, permissions, and access to IT resources.
- Assist with network troubleshooting, including connectivity issues, VPN, and Wi-Fi.
- Document technical solutions, procedures, and best practices for the knowledge base.
- Train and mentor junior support staff and end-users on IT best practices and system usage.
- Participate in IT projects, including system upgrades, migrations, and deployments.
- Monitor system performance and identify potential issues proactively.
- Collaborate with other IT teams (e.g., Systems Administration, Network Engineering) to resolve issues and implement solutions.
- Contribute to the development and refinement of IT support policies and procedures.
- Ensure timely resolution of support tickets, meeting or exceeding service level agreements (SLAs).
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in IT technical support or helpdesk roles, with at least 2 years in a senior capacity.
- In-depth knowledge of Windows and macOS operating systems.
- Experience with Microsoft 365 suite (Outlook, Word, Excel, Teams, etc.) and cloud services.
- Strong understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Proficiency in troubleshooting hardware and software issues on various devices.
- Experience with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
- Excellent analytical, problem-solving, and diagnostic skills.
- Superior customer service and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and as part of a team, managing priorities effectively.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.
This hybrid role, based in Boise, Idaho, US , offers a competitive compensation package and benefits. If you are a seasoned support professional looking to advance your career in a dynamic environment, we encourage you to apply.
Apply Now
2
Senior Technical Support Specialist
83702 Hidden Springs, Idaho
$55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Specialist to join their dynamic, fully remote team. In this pivotal role, you will be the primary point of contact for complex technical issues, providing expert-level assistance to users across various platforms and applications. Your day-to-day will involve troubleshooting hardware, software, and network problems, diagnosing intricate bugs, and developing effective, long-term solutions. You'll also play a key role in documenting support procedures, creating knowledge base articles, and mentoring junior support staff. A significant part of your responsibility will be to analyze support trends, identify root causes of recurring issues, and collaborate with engineering and product development teams to implement preventative measures and product enhancements. You must be adept at explaining technical concepts clearly and concisely to both technical and non-technical audiences. This role demands exceptional problem-solving abilities, a proactive approach, and a commitment to delivering outstanding customer service from your home office. We are looking for an individual who thrives in a remote environment, possesses strong communication skills, and is passionate about technology and helping others succeed. The ideal candidate will have a proven track record in technical support, extensive knowledge of operating systems, common software applications, and network protocols. Familiarity with ticketing systems and remote desktop tools is essential. If you are a problem-solver with a passion for technology and customer satisfaction, eager to contribute to a leading company in a fully remote capacity, we encourage you to apply.
Responsibilities:
Responsibilities:
- Provide advanced technical support for hardware, software, and network issues.
- Diagnose and resolve complex technical problems in a timely manner.
- Document all support interactions and resolutions accurately in the ticketing system.
- Create and maintain comprehensive knowledge base articles and user guides.
- Escalate critical issues to appropriate teams and ensure follow-through.
- Collaborate with cross-functional teams to identify and implement system improvements.
- Mentor and guide junior technical support staff.
- Analyze support data to identify trends and recommend solutions.
- Proactively identify potential issues and implement preventative measures.
- Maintain a high level of customer satisfaction through effective communication and problem resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in a technical support or helpdesk role.
- In-depth knowledge of Windows, macOS, and common business applications.
- Proficiency in network troubleshooting (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
- Excellent analytical and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote setting.
Apply Now
3
Senior Technical Support Specialist
83701 Hidden Springs, Idaho
$80000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is actively seeking a highly skilled and experienced Senior Technical Support Specialist to join their fully remote support team. This critical role involves providing advanced technical assistance and troubleshooting for complex software and hardware issues encountered by our diverse clientele. You will act as a point of escalation for junior support staff, analyze recurring technical problems, and contribute to the development of support documentation and knowledge base articles. The ideal candidate possesses deep technical expertise, exceptional problem-solving abilities, and a passion for delivering outstanding customer service in a remote-first environment.
Responsibilities:
Responsibilities:
- Provide expert-level technical support and troubleshooting for software, hardware, and network-related issues via phone, email, and chat.
- Act as an escalation point for complex technical problems reported by Tier 1 and Tier 2 support agents.
- Diagnose, troubleshoot, and resolve advanced technical issues efficiently and effectively, ensuring minimal disruption to users.
- Develop and maintain comprehensive technical documentation, including FAQs, troubleshooting guides, and knowledge base articles.
- Analyze support ticket trends to identify root causes of recurring issues and collaborate with engineering teams to implement permanent solutions.
- Proactively identify opportunities for product or process improvements based on customer feedback and support data.
- Train and mentor junior technical support staff, sharing best practices and technical expertise.
- Manage and prioritize incoming support requests, ensuring timely resolution and high customer satisfaction.
- Document all support interactions and resolutions accurately in the CRM system.
- Stay current with product updates, new technologies, and industry best practices in technical support.
- Participate in product testing and provide feedback to the development team.
- Ensure adherence to service level agreements (SLAs) and internal support policies.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 5+ years of experience in a technical support or helpdesk role, with a strong emphasis on advanced troubleshooting.
- Proven expertise in diagnosing and resolving issues related to operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Experience with scripting languages (e.g., Python, Bash) is a significant plus.
- Strong understanding of cloud computing concepts (AWS, Azure) and SaaS environments.
- Excellent analytical and problem-solving skills with a methodical approach to troubleshooting.
- Exceptional communication, customer service, and interpersonal skills.
- Ability to clearly explain complex technical concepts to non-technical users.
- Proficiency in using ticketing systems (e.g., Zendesk, ServiceNow) and remote access tools.
- Ability to work independently and manage workload effectively in a fully remote setting.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.
Apply Now
4
Senior Technical Support Engineer
83702 Hidden Springs, Idaho
$80000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dedicated Senior Technical Support Engineer to join their global team, working remotely from Boise, Idaho, US . This role is essential for providing advanced technical assistance to a diverse customer base, troubleshooting complex software and hardware issues, and contributing to the continuous improvement of our products and support processes. The ideal candidate will possess a strong aptitude for problem-solving, excellent communication skills, and a deep understanding of our product suite. You will be a key point of contact for escalated technical challenges, collaborating with engineering and product development teams to resolve critical customer issues and ensure customer satisfaction. This is a fully remote position, offering significant flexibility and the opportunity to work with a distributed, international team.
Responsibilities:
Responsibilities:
- Provide high-level technical support and troubleshooting for complex customer issues via phone, email, and remote sessions.
- Diagnose, document, and resolve software, hardware, and network-related problems.
- Serve as an escalation point for junior support staff, offering guidance and expertise.
- Reproduce, isolate, and report bugs to the engineering and product development teams.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and troubleshooting guides.
- Identify recurring issues and trends, and proactively propose solutions or product enhancements.
- Collaborate with cross-functional teams, including R&D, QA, and Sales, to ensure customer needs are met.
- Contribute to the improvement of support tools, processes, and training materials.
- Manage customer expectations and provide timely updates on issue resolution progress.
- Train customers on product features and best practices.
- Participate in on-call rotation as needed to provide 24/7 support coverage.
- Mentor and coach new support engineers.
- Analyze support metrics to identify areas for improvement in product performance and customer experience.
- Bachelor's degree in Computer Science, Engineering, Information Technology, or a related technical field.
- 5+ years of experience in technical support, helpdesk, or customer success roles, preferably in a SaaS or enterprise software environment.
- Proven ability to troubleshoot complex technical issues across various platforms (Windows, macOS, Linux).
- Strong understanding of networking protocols (TCP/IP, DNS, HTTP/S).
- Experience with scripting languages (e.g., Python, Bash) for automation and diagnostics is a plus.
- Excellent analytical and problem-solving skills with meticulous attention to detail.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote work environment.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Demonstrated ability to explain technical concepts clearly to both technical and non-technical users.
- Certifications in relevant technologies (e.g., CompTIA A+, Network+, Microsoft Certified) are advantageous.
- Previous experience in a lead or senior support role is preferred.
Apply Now
5
Senior Technical Support Engineer
83701 Hidden Springs, Idaho
$75000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is actively seeking a highly motivated and experienced Senior Technical Support Engineer to join their rapidly growing technology services division. This role is based in Boise, Idaho, US , and offers the flexibility of remote work. You will be at the forefront of providing exceptional technical assistance and resolution for complex software and hardware issues faced by our enterprise clients. The ideal candidate will possess a deep understanding of IT infrastructure, networking, operating systems, and various application suites. This position demands strong analytical and troubleshooting skills, coupled with outstanding customer service abilities. You will be responsible for diagnosing intricate technical problems, providing timely and effective solutions, and documenting technical knowledge base articles. The ability to communicate technical information clearly and concisely to both technical and non-technical users is paramount. Responsibilities include:
A Bachelor's degree in Computer Science, Information Technology, or a related field is required. A minimum of 5 years of experience in technical support or a similar IT role is essential. Strong knowledge of Windows, macOS, Linux operating systems, networking protocols (TCP/IP, DNS, DHCP), and common business applications is necessary. Experience with cloud platforms (AWS, Azure) and virtualization technologies is a plus. Excellent problem-solving, communication, and interpersonal skills are required. Certifications such as CompTIA A+, Network+, or MCSE are advantageous. If you are a dedicated technical problem-solver passionate about customer success and looking for a remote opportunity in the tech support space, apply today.
- Providing advanced technical support for a wide range of software and hardware products.
- Diagnosing and resolving complex IT issues, including network connectivity, server problems, and application errors.
- Managing and prioritizing support tickets using a ticketing system.
- Escalating unresolved issues to appropriate engineering or development teams.
- Developing and maintaining comprehensive technical documentation and knowledge base articles.
- Conducting remote troubleshooting sessions with clients.
- Participating in the evaluation and testing of new software and hardware releases.
- Mentoring junior support staff and contributing to their technical development.
- Collaborating with cross-functional teams to ensure seamless service delivery.
- Identifying recurring issues and recommending proactive solutions to prevent future occurrences.
A Bachelor's degree in Computer Science, Information Technology, or a related field is required. A minimum of 5 years of experience in technical support or a similar IT role is essential. Strong knowledge of Windows, macOS, Linux operating systems, networking protocols (TCP/IP, DNS, DHCP), and common business applications is necessary. Experience with cloud platforms (AWS, Azure) and virtualization technologies is a plus. Excellent problem-solving, communication, and interpersonal skills are required. Certifications such as CompTIA A+, Network+, or MCSE are advantageous. If you are a dedicated technical problem-solver passionate about customer success and looking for a remote opportunity in the tech support space, apply today.
Apply Now
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6
Senior Technical Support Engineer
83701 Hidden Springs, Idaho
$70000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their distributed support team. While this role is primarily remote, occasional travel may be required for client visits or team meetings. You will be responsible for providing advanced technical assistance and troubleshooting for complex issues related to our client's software products. This includes diagnosing software and hardware problems, guiding customers through solutions, and escalating issues to development teams when necessary. The ideal candidate possesses a deep technical understanding, excellent problem-solving abilities, and exceptional communication skills, with a passion for ensuring customer satisfaction.
Responsibilities:
Responsibilities:
- Provide high-level technical support to customers via phone, email, and chat, resolving complex product issues.
- Diagnose, troubleshoot, and document software and hardware problems, identifying root causes.
- Guide customers through step-by-step solutions and provide clear, concise instructions.
- Escalate unresolved issues to senior management or product development teams, providing detailed problem descriptions.
- Create and maintain technical documentation, knowledge base articles, and user guides.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Train and mentor junior support engineers, sharing expertise and best practices.
- Monitor system performance and customer satisfaction metrics.
- Contribute to the improvement of support processes and tools.
- Assist in the testing of new software releases and provide feedback.
- Proactively identify potential customer issues and offer preventative solutions.
- Ensure timely and effective resolution of all support requests, meeting or exceeding service level agreements.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Minimum of 4-6 years of experience in technical support, preferably in a software-focused environment.
- In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Proficiency in diagnosing and resolving complex technical issues.
- Excellent analytical and problem-solving skills.
- Outstanding written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote setting.
- Customer-centric mindset with a passion for delivering exceptional support.
- Familiarity with scripting languages or database management is a plus.
Apply Now
7
Remote Technical Support Lead
83701 Hidden Springs, Idaho
$85000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a highly motivated and experienced Remote Technical Support Lead to join their fully remote operations. This role is crucial for ensuring exceptional technical assistance and customer satisfaction for our diverse client base. You will lead a team of remote support specialists, providing guidance, training, and performance management. Key responsibilities include overseeing the resolution of complex technical issues, developing and maintaining support documentation and knowledge bases, and ensuring adherence to service level agreements (SLAs). You will also be responsible for identifying recurring technical problems and collaborating with engineering and product teams to implement permanent solutions. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a passion for customer service. Proven experience in managing a technical support team, preferably in a remote setting, is essential.
You will be responsible for creating and implementing support workflows and best practices to optimize efficiency and effectiveness. This includes managing support queues, prioritizing tickets, and ensuring timely and accurate responses. The ability to communicate technical information clearly and concisely to both technical and non-technical users is paramount. You will also play a key role in onboarding new support team members and conducting ongoing training sessions. This position requires an individual who can work independently, manage their time effectively, and maintain high levels of productivity in a remote environment. A deep understanding of ticketing systems, remote desktop tools, and common software troubleshooting techniques is required. We are looking for a proactive leader who can contribute to the continuous improvement of our support operations and enhance the overall customer experience. This is an excellent opportunity to leverage your technical expertise and leadership skills in a fully remote capacity, contributing to the success of a dynamic technology company.
You will be responsible for creating and implementing support workflows and best practices to optimize efficiency and effectiveness. This includes managing support queues, prioritizing tickets, and ensuring timely and accurate responses. The ability to communicate technical information clearly and concisely to both technical and non-technical users is paramount. You will also play a key role in onboarding new support team members and conducting ongoing training sessions. This position requires an individual who can work independently, manage their time effectively, and maintain high levels of productivity in a remote environment. A deep understanding of ticketing systems, remote desktop tools, and common software troubleshooting techniques is required. We are looking for a proactive leader who can contribute to the continuous improvement of our support operations and enhance the overall customer experience. This is an excellent opportunity to leverage your technical expertise and leadership skills in a fully remote capacity, contributing to the success of a dynamic technology company.
Apply Now
8
Senior Technical Support Specialist
83701 Hidden Springs, Idaho
$65000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Senior Technical Support Specialist to join their dedicated support team. This role is crucial in providing advanced technical assistance and resolving complex issues for our user base. As a Senior Specialist, you will be expected to leverage your extensive knowledge of IT systems, software applications, and troubleshooting methodologies to deliver exceptional support. This is a remote position, offering flexibility and the opportunity to contribute from your home office.
Primary Responsibilities:
Required Qualifications:
Our client is committed to fostering a supportive and growth-oriented environment. This role offers a competitive salary, benefits package, and opportunities for professional development.
Primary Responsibilities:
- Provide Tier 2 and Tier 3 technical support for a wide range of hardware, software, and network-related issues.
- Diagnose and resolve complex technical problems via phone, email, and chat, ensuring minimal disruption to user productivity.
- Escalate unresolved issues to appropriate internal teams or external vendors, while maintaining ownership and ensuring timely resolution.
- Develop and maintain comprehensive documentation, including knowledge base articles, troubleshooting guides, and FAQs.
- Identify recurring technical issues and propose proactive solutions to prevent future occurrences.
- Assist in the testing and deployment of new software and hardware upgrades.
- Train and mentor junior support staff, sharing best practices and technical expertise.
- Contribute to the improvement of support processes and tools to enhance efficiency and customer satisfaction.
- Monitor system performance and identify potential issues before they impact users.
- Collaborate with IT infrastructure and application development teams to ensure seamless integration and functionality.
- Participate in on-call rotation as needed to provide after-hours support.
Required Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 5+ years of experience in technical support or helpdesk roles, with a strong emphasis on troubleshooting complex IT issues.
- In-depth knowledge of operating systems (Windows, macOS, Linux), Microsoft Office Suite, and common business applications.
- Experience with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN connectivity.
- Familiarity with ITIL best practices and ticketing systems (e.g., ServiceNow, Zendesk).
- Excellent analytical, problem-solving, and critical thinking skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage time effectively in a remote setting.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
Our client is committed to fostering a supportive and growth-oriented environment. This role offers a competitive salary, benefits package, and opportunities for professional development.
Apply Now
9