61 Technicians jobs in St. Paul

Job Description

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Overhead Door Company of St. Joseph™, a DH Pace Company, Inc., is seeking Commercial Door Technicians & Installers for doors and door related products in St. Joseph and the surrounding areas. We are hiring both Experienced Technicians and Installers OR Trainees!

If you have experience as a Receiver, Machine operator, Material handler, Shipping and receiving associate, Warehouse clerk, Forklift operator, Merchandise pickup/receiving associate, Loader, General Laborer, Shipping specialist, Stocker, Warehouse packer, Distribution center associate, or Inventory control associate, this may be a good fit for you!

Job responsibilities:

• Install all products cleanly and accurately
• Identify opportunities to provide customers with products and services
• Tracking and maintaining job related paperwork and submitting in a timely manner
• Operating in safety conscious manner at all times while performing job duties

Job Qualifications:

• High School Diploma or Equivalent preferred
• Able to safely lift 75 pounds over your head
• Able to work at heights and use a ladder
• Must possess valid driver's license and have good driving record
• If you have experience as a Receiver, Machine operator, Material handler, Shipping and receiving associate, Warehouse clerk, Forklift operator, Merchandise pickup/receiving associate, Loader, General Laborer, Shipping specialist, Stocker, Warehouse packer, Distribution center associate, or Inventory control associate, this may be a good fit for you!

Our benefit offerings include:

• Medical, dental, and vision options: Available on the 1st day of the month following your start date!
• Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
• Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
• Floating Holidays: Up to 2 floating holidays per year
• Competitive compensation: Including annual performance evaluations!
• 401k retirement plan: Including an employer match!
• Company paid: Life insurance, short-term disability, & long-term disability
• and more!

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Request ID: 40907-1
Start/End Dates: 3/4/2024 - 9/30/2024
Location work will be performed: MNO001 - Eagan - 2825 Lone Oak Pkwy
Job Title: IT - Customer Technical Support Representative 4

Job Description: Job Title: Enterprise Systems Monitoring Tech

Location: Eagan, MN

Description

We are seeking an Enterprise Systems Monitoring Tech to join our team of qualified, diverse individuals. This position will be located in Eagan, MN. This is an on-site position with no telecommute possibilities. (Currently allowing hybrid remote 2 days/week)

The ideal candidate will have past incident management / help desk experience and great written and oral communication skills. We are looking for someone who is organized and have the ability to lead incident calls bridges. Confidence with Linux as a user on the command line is a plus. Candidates will also need to identify network related outages, so knowledge of networking is a strong plus.

NOTE:

This positions requires a work schedule of: Shift will be 11:00 PM CT to 7:30 am CT. Days off are still TBD but will not be weekend (M/Tu, Tu/W or W/Th). New Hires will need to work first shift (M-F) - days for at least the first two weeks for training purposes. Exact details will be discussed with candidate during interview.

Roles and Responsibilities:
• Monitor day to day operation of large-scale computing infrastructure involving 300+ applications.
• Determine cause of alarm and take appropriate actions including logging alert, create service ticket and notify stakeholders.
• Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom) • Act as service incident lead for issues including maintaining incident tickets, notification of executive leadership and follow up on resolution.
• Assist in triage and incident management with collection and analysis of performance metrics • Assist development team in deployment activities by executing change requests or tasks maintaining SOX compliance • Compose and send notifications to management for incidents.
• Monitor and execute incident and change requests.
• Able to type and communicate in an effective manner

Basic Qualifications:
To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:
• High School diploma or equivalent and 5 years additional experience OR Bachelor's degree and minimum 1 year IT experience.
• Past experience with help desk or Incident management.
• Strong knowledge and understanding of networking • Basic understanding of Windows and Linux operating systems.
• Ability to identify and relay information and symptoms detected by monitoring tools.
• Ability to read and follow detailed instructions or procedures.
• Effective communication skills
• Must be able to obtain a Position of Public Trust Clearance - US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
• Must have resided in the US for the last 5 years • Must be able to work from Eagan, MN location. No remote work from any other location.

Preferred Qualifications:
• Bachelor's Degree in Computer Science or associated discipline • Familiarity working with enterprise monitoring products • Working knowledge of IT Service Desk model.
• Experience working in large-scale IT environment.
• Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.

Description

As a member of the Information Services Department, the Technical Support Analyst is responsible for providing outstanding phone and e-mail support as a first point of contact for users calling about computer questions, issues, and requests. This individual communicates courteously and effectively to all attorneys and staff to ensure high-level customer service standards are met. Please note that the required work schedule for this position is 11:00 am-8:00 pm Eastern Time (8:00 am-5:00 pm Pacific Time).

ESSENTIAL FUNCTIONS:

• Provides outstanding phone and e-mail support as a first point of contact with the IS HelpDesk for all Fox Rothschild computer users.

• Documents all pertinent end-user identification information and nature of problem or issues in Service Now system.

• Access knowledge bases and resources on the Internet to aid in problem resolution.

• Assists as a member of the team for the development and maintenance of the service desk application (Service Now), with team members to keep up to date with knowledge about the use of defined tools, templates and standards.

• Develops help sheets and frequently asked questions lists for Solutions knowledge base.

ADDITIONAL FUNCTIONS:

• Perform other duties, as assigned.

QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):

Education:

• Associate's degree in related field or an equivalent combination of experience and education is required.

Experience:

• Minimum of two years of related experience in a technical phone support center/helpdesk environment; law firm experience preferred.

• Application support experience with Office 365 products with an emphasis on Word and Excel.

• Experience with DMS/FileSite a plus.

Knowledge, Skills, & Abilities:

• Working knowledge of network and local PC diagnostic utility tools.

• Exceptional written and oral communication skills.

• Ability to work in a fast-paced team environment.

• Exceptional customer service orientation.

• Flexibility of schedule, may need to cover other shifts, or occasional off-hour availability is required.

• Ability to absorb and retain information quickly.

• Ability to effectively prioritize and execute tasks in a high-pressure work environment.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL REQUIREMENTS

Medium Work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects 20 to 50 pounds frequently, and/or greater than negligible up to 10 pounds.

VISUAL ACUITY

Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

COMPENSATION & BENEFITS

The salary ranges for this position apply to the respective listed locations. The salary range reflects a variety of factors that are considered in making compensation decisions, including but not limited to experience, education, licensure and/or certifications, geographic location, market demands and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for a position. Reasonable estimates of the current ranges for this position are:

• Las Vegas: $60,000 to $5,000

• Atlantic City, Chicago, Denver, Minneapolis, Morristown, Princeton, Washington, D.C.: 68,900 to 75,000

• Los Angeles, New York, San Francisco, Seattle: 70,000 to 85,000

For information on Fox Rothschild's compensation and benefits visit: Compensation & Benefits (foxrothschild.com) (

DISCLAIMER

Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.

The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

Our Technical Support Manager plays a vital role within our organization. Once you complete our training, your responsibilities will include leading the software support function, providing specialized assistance for products or services that require in-depth technical knowledge. It is a “player/coach” position that includes both people and technical leadership, and hands on work with customers and internal technologies. This position identifies, investigates, and resolves users’ problems with computer software. This person will diagnose and resolve technical problems related to the SaaS product, guiding customers through solutions and ensuring minimal disruption to their operations. Turn your passion for precision and your commitment to quality into a meaningful impact on healthcare across the US.

This position is based in Minneapolis, MN. Local candidates only.

What the Technical Support Manager Does Each Day:

• Leading software support function, including managing support analysts
• Performing tier-1 (help desk) and tier-2 (analyst) support functions
• Coordinating with customer success, development, and software quality assurance to fix underlying issues and to enhance the supportability of the SaaS platform
• Identifying and resolving problems users experience with the SaaS platform, including login issues, data errors, feature malfunctions, and compatibility problems
• Responding to questions about the SaaS platform’s features, functionality, and best practices through various communication channels
• Listening to and analyzing customer feedback to identify recurring issues and propose product enhancements to the development team
• Establishing positive relationships with customers by providing excellent service and actively listening to their feedback
• Performing detailed root cause analysis on issues in the SaaS platform
• Identifying complex issues that require further investigation and escalating them to the development team when necessary

• Strong organizational skills
• Has a sense of urgency, accountability and resourcefulness (e.g., work in changing environment)
• Is a self-starter and independent learner
• Promotes active listening with team members; Contributes appropriately to conversations
• Has strong verbal and written communication skills with the ability to work effectively with other departments within the organization and with people at all levels of the organization
• Understands how various issues affect each other and the outcome of projects; Improves upon existing approaches by seeking opportunities to creatively transform
• Is efficient in MS Office suite

• A bachelor's degree in a relevant field, such as Management Information Systems, Information Technology, or related field
• Minimum 6+ years’ relevant work experience
• Deep understanding of the SaaS product features and functionality
• Basic familiarity with Microsoft Azure and basic programming concepts
• Ability to troubleshoot technical issues and identify root causes
• 18+ years of age
• Able to successfully complete a drug and background check
• Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visas

• Experienced in software development processes

• Comprehensive health and wellness benefits including medical, dental and vision
• 401k retirement program with company match
• 22 paid days off plus 8 paid holidays per year
• National, industry-leading high growth company with future career advancement opportunities
• The base compensation for this role is estimated to be within the range described below. The compensation offered may vary depending on relevant factors such as experience, skills, training, education, certifications, geographic location, and market conditions
• Range: $98,891 - $130,000 Annually
• This role is also eligible for an annual incentive bonus, subject to program terms and guidelines

We are a growing technology company based in Bloomington, Minnesota that offers team members opportunities to work on innovative technology, in a supportive, transparent culture.

The Company:
Getac Video Solutions (GVS) is a fiercely innovative technology company that provides video capture, evidence management, rugged hardware and robust software solutions for public safety and military.

• Our technology allows for increased transparency and accountability.
• We believe in making a difference every day.
• We offer low health care premiums with strong coverage, 401(k) plan, paid time off programs, gym and fitness discounts, free-covered parking.

The Position:

We are looking for a for a Technical Support Specialist to join the team and provide proactive, responsive, and clear direction to current customers and internal Solutions Architects. The Tech Support Specialist will support our commitment towards providing exemplary service and surpassing customer expectations at every opportunity.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain professional and friendly relationships with customers
• Provide exceptional customer service support and assistance to clients.
• Communicate with clients using phone and email correspondence to resolve issues.
• Troubleshoot complicated hardware and software issues.
• Perform troubleshooting in a live production environment.
• Organize, maintain, and update CRM ticketing system.
• Work as needed to fulfill caseload requirements which may include on-call duties.
• Assist in service duties as necessary
• Field customer questions about general functionality and usage of the software systems.
• Validate customer reported issues in a professional manner.
• Provide appropriate solution/escalation based on analysis of customer reported issues.

Required Education and Experience

• ***2+ years software/hardware technical support experience is required.
• Strong verbal and written communication skills are required.

Preferred Education and Experience

• Network IT experience is preferred.
• Experience with Windows Server (OS, Networking) environment is required.
• Experience working with Law Enforcement/Military
• Familiarity with network security concepts including firewalls, anti-virus and IDS/IPS.
• Experience with wireless/wired networking and VPN solutions is a plus.
• Associate degree in electronics/IT (or equivalent professional certifications/experience) is preferred

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, at one of the following shift times.

3pm - 11am

4pm - 12am

12am - 8pm

Travel

This position requires minimal travel.

About you:

• You are legally authorized to work in the United States on a full-time basis.
• You live within a commutable distance of our Bloomington, MN office.
• You enjoy working in an entrepreneurial environment and take ownership of your work.
• You have strong verbal and written skills.
• You are innovative, creative, and a problem solver.

The Location:

GVS is based in Bloomington, Minnesota. This is a great place to work because we are close to public transportation, restaurants, onsite building access to a free gym, free covered parking, and café.

Why Should You Apply?

• Entrepreneurial culture locally, but part of a global company
• Great Benefits, interesting work that makes a difference in our communities.
• Engaging, supportive culture – we have FUN!

*No outside recruiting is required

Getac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

GetWireless is the leading Value-Added Distributor of cellular solutions that connect the Internet of Things. We are looking for passionate individuals to join our team!

Position overview:

We are looking for a Technical Support Specialist based out of our Eden Prairie, Minnesota location, who is an energetic team player capable of technically supporting customers regarding cellular gateways and routers. The environment is fast paced and requires the successful candidate to be passionate about customer satisfaction, responsive to changes, self-motivated and driven with a high regard for quality.

Must be able to work hours: 10am - 7pm

Responsibilities:

• Provide courteous, knowledgeable technical support to GetWireless customers regarding cellular gateways and routers, and applicable enterprise management systems
• Document all customer support activities in the GetWireless customer support ticketing system
• Thorough follow-up with customers on status of their challenges and verification of problem resolution and satisfaction
• Provide pre-sales support to GetWireless customers demonstrating product functionality and collaborating with Sales and the customer to determine the best product for their need
• Execute task requests to the Technical Support group and provide feedback when requests require clarification or requested completion dates are at risk
• Follow customer support and reverse logistics documentation
• Assemble and Configure Cellular Gateways and Modems per written instructions, including installing SIM cards, expansion cards and updating firmware and configuration files
• Assemble Coaxial Cables to customer order specifications by cutting cable to specified lengths and installing specified cable connectors
• Work effectively in a fast-paced environment

• 2-year degree or equivalent work experience in IT networking with exposure to cellular data technologies
• Solid knowledge base of cellular networks / working knowledge of IP Networking Technology
• Experience or ability to learn configuring of all GetWireless supported products including cellular gateways and routers
• Ability to technically support customers in a calm and professional demeanor achieving excellent customer satisfaction
• Excellent communicator using proper grammar and spelling when speaking and writing
• PC skills at an intermediate knowledge level for Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and Project
• Ability to use CRM tools

• Occasionally required to stand
• Occasionally required to walk
• Continually required to sit
• Occasionally required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually quiet
• The employee must occasionally lift and /or move more than 15 pounds

• 401K with a company match to help you invest in your future
• Comprehensive medical, dental, vision, and prescription plans to keep you at your best
• Hone your skills or learn new ones with tuition subsidy

We are a growing technology company based in Bloomington, Minnesota that offers team members opportunities to work on innovative technology, in a supportive, transparent culture.

The Company:

Getac Video Solutions (GVS) is a fiercely innovative technology company that provides video capture, evidence management, rugged hardware and robust software solutions for public safety and military.

• Our technology allows for increased transparency and accountability.

• We believe in making a difference every day.

• We offer low health care premiums with strong coverage, 401(k) plan, paid time off programs, gym and fitness discounts, free-covered parking.

The Position:

We are looking for a for a Technical Support Specialist to join the team and provide proactive, responsive, and clear direction to current customers and internal Solutions Architects. The Tech Support Specialist will support our commitment towards providing exemplary service and surpassing customer expectations at every opportunity.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintain professional and friendly relationships with customers

• Provide exceptional customer service support and assistance to clients.

• Communicate with clients using phone and email correspondence to resolve issues.

• Troubleshoot complicated hardware and software issues.

• Perform troubleshooting in a live production environment.

• Organize, maintain, and update CRM ticketing system.

• Work as needed to fulfill caseload requirements which may include on-call duties.

• Assist in service duties as necessary

• Field customer questions about general functionality and usage of the software systems.

• Validate customer reported issues in a professional manner.

• Provide appropriate solution/escalation based on analysis of customer reported issues.

Required Education and Experience

• 2+ years software/hardware technical support experience is required.

• Strong verbal and written communication skills are required.

Preferred Education and Experience

• Network IT experience is preferred.

• Experience with Windows Server (OS, Networking) environment is required.

• Experience working with Law Enforcement/Military

• Familiarity with network security concepts including firewalls, anti-virus and IDS/IPS.

• Experience with wireless/wired networking and VPN solutions is a plus.

• Associate degree in electronics/IT (or equivalent professional certifications/experience) is preferred

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days are Monday through Friday, at one of the following shift times.

3pm - 11am

4pm - 12am

12am - 8pm

Travel

This position requires minimal travel.

About you:

• You are legally authorized to work in the United States on a full-time basis.

• You live within a commutable distance of our Bloomington, MN office.

• You enjoy working in an entrepreneurial environment and take ownership of your work.

• You have strong verbal and written skills.

• You are innovative, creative, and a problem solver.

The Location:

GVS is based in Bloomington, Minnesota. This is a great place to work because we are close to public transportation, restaurants, onsite building access to a free gym, free covered parking, and café.

Why Should You Apply?

• Entrepreneurial culture locally, but part of a global company

• Great Benefits, interesting work that makes a difference in our communities.

• Engaging, supportive culture – we have FUN!

*No outside recruiting is required

Getac is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Join to apply for the Technical Support Engineer role at Perforce Software Join to apply for the Technical Support Engineer role at Perforce Software Get AI-powered advice on this job and more exclusive features. This range is provided by Perforce Software. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $56,350.00/yr - $9,600.00/yr Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With aglobal footprint spanning more than 80 countries and includingover 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: Manager, Technical Support-US, for Puppet at Perforce is searching for a Technical Support Engineer to join the team. Will solve cases by reproducing them in environments like the customer’s. Successful applications will log bugs and feature requests, participate in ad hoc teams assembled to address specific product or customer escalations. They will also have regular input into technical debt prioritization. This position will support our Puppet by Perforce brand. At Puppet by Perforce, we're committed to exceptional service and our customers' success. We're hiring a customer-focused Support Engineer who believes in fantastic service, systems automation, cloud, infrastructure as code, and efficiency. Responsibilities: Represent Perforce as the first point of contact for customer’s technical requests. Review and research customer issues to determine and provide the best resolution. Develop and maintain technical expertise in assigned areas of product functionality and utilize it effectively to help customers. Resolve customer issues efficiently and effectively. Resolve database and performance issues. Research, document, and escalate cases according to procedure. May be required to support additional products/brands as required. Able to participate in the on-call rotation. Requirements: Bachelor’s Degree in CS or equivalent Knowledge and use of the application of software tools Basic networking experience Experience in customer technical support or customer-facing role Excellent interpersonal skills Outstanding customer service skills Strong analytics and problem-solving skills Ability to work in a team environment and contribute ideas and improvements Excellent written and verbal communication skills. Able to work well under pressure and prioritize accordingly Organized and dedicated Comfortable writing code in object-oriented scripting languages A working knowledge of the SDLC and an understanding of continuous integration and delivery Experience with CI/CD and automation and other configuration management tools Familiar with source control systems such as Git Able to read and understand scripting, programming code logic, and complex log file output You enjoy and are skilled at troubleshooting and debugging complex technical issues at all levels of an application stack. Skilled at analysis techniques and procedures, including consulting with customers, to determine if system requirements are met Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any time. Come work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company. If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today! Please click here for: EOE & Belonging Statements | Perforce Software Seniority level Seniority level Not Applicable Employment type Employment type Full-time Job function Job function Information Technology Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Perforce Software by 2x Get notified about new Technical Support Engineer jobs in Minneapolis, MN . Minneapolis, MN $200,000.00-$3 0,000.00 2 weeks ago Minneapolis, MN 94,000.00- 160,000.00 2 weeks ago Network Engineer (Direct Hire and Local to Minnesota Only) St Paul, MN 130,000.00- 140,000.00 1 week ago Greater Minneapolis-St. Paul Area 2 weeks ago Staff Field Application Engineer, Medical Business Unit Minneapolis, MN 129,600.00- 194,400.00 3 days ago Senior Network Engineer - Remote in MN or WI Plymouth, MN 89,800.00- 176,700.00 3 months ago Software Engineer II, Backend (Identity Decisioning) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Our Technical Support Manager plays a vital role within our organization. Once you complete our training, your responsibilities will include leading the software support function, providing specialized assistance for products or services that require in-depth technical knowledge. It is a "player/coach" position that includes both people and technical leadership, and hands on work with customers and internal technologies. This position identifies, investigates, and resolves users' problems with computer software. This person will diagnose and resolve technical problems related to the SaaS product, guiding customers through solutions and ensuring minimal disruption to their operations. Turn your passion for precision and your commitment to quality into a meaningful impact on healthcare across the US.

This position is based in Minneapolis, MN. Local candidates only.

What the Technical Support Manager Does Each Day:

• Leading software support function, including managing support analysts
• Performing tier-1 (help desk) and tier-2 (analyst) support functions
• Coordinating with customer success, development, and software quality assurance to fix underlying issues and to enhance the supportability of the SaaS platform
• Identifying and resolving problems users experience with the SaaS platform, including login issues, data errors, feature malfunctions, and compatibility problems
• Responding to questions about the SaaS platform's features, functionality, and best practices through various communication channels
• Listening to and analyzing customer feedback to identify recurring issues and propose product enhancements to the development team
• Establishing positive relationships with customers by providing excellent service and actively listening to their feedback
• Performing detailed root cause analysis on issues in the SaaS platform
• Identifying complex issues that require further investigation and escalating them to the development team when necessary

• Strong organizational skills
• Has a sense of urgency, accountability and resourcefulness (e.g., work in changing environment)
• Is a self-starter and independent learner
• Promotes active listening with team members; Contributes appropriately to conversations
• Has strong verbal and written communication skills with the ability to work effectively with other departments within the organization and with people at all levels of the organization
• Understands how various issues affect each other and the outcome of projects; Improves upon existing approaches by seeking opportunities to creatively transform
• Is efficient in MS Office suite

• A bachelor's degree in a relevant field, such as Management Information Systems, Information Technology, or related field
• Minimum 6+ years' relevant work experience
• Deep understanding of the SaaS product features and functionality
• Basic familiarity with Microsoft Azure and basic programming concepts
• Ability to troubleshoot technical issues and identify root causes
• 18+ years of age
• Able to successfully complete a drug and background check
• Must be currently authorized to work in the United States on a full-time basis; Quva is not able to sponsor applicants for work visas

• Experienced in software development processes

• Comprehensive health and wellness benefits including medical, dental and vision
• 401k retirement program with company match
• 22 paid days off plus 8 paid holidays per year
• National, industry-leading high growth company with future career advancement opportunities
• The base compensation for this role is estimated to be within the range described below. The compensation offered may vary depending on relevant factors such as experience, skills, training, education, certifications, geographic location, and market conditions
• Range: $98,891 - $130,000 Annually
• This role is also eligible for an annual incentive bonus, subject to program terms and guidelines