2 Technicians jobs in Venus
Technical Support Analyst
Posted 7 days ago
Job Viewed
Job Description
Job Location: Arlington, TX
Job Type: Full-time, Permanent
Internal Job Title: Technical Support Analyst - Tier 1
Reports To: Team Lead - Technical Support
Job Requirement(s): Travel throughout Canada and USA, 1 week per month
No. of Openings: 01
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. This role will support the PBS Install Services Team. As a Technical Support Analyst you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.
Responsibilities:
- Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
- Logging and documenting all customer interactions within our ticketing system and escalating matters as required
- Collaborating with other groups/departments to streamline service delivery
- Identify opportunities to drive process improvements that positively impact the client’s experience
- Develop knowledge and understanding of our software and the supporting Infrastructure
- Achieve relevant certification in line with department needs and requirements
- Achieving and exceeding KPI targets and other Metrics defined by the department
- Available to travel at least 1 week per month throughout the US and Canada
- Keeping abreast of Software enhancements and new releases, by reviewing release notes
- Commit to an ongoing personal development and cross-training as recommended by your Team Lead
Qualifications:
- Relevant certification or post-secondary Diploma or Degree
- Valid Driver's License
- Strong understanding of Windows 7/8/10/11 Operating Systems and Windows 2019/2022 Servers
- Previous experience working with Networks (TCP/IP)
- Basic LAN/WAN knowledge
- CompTIA A+ and Network +
- Thorough understanding of PC hardware and software as well as Microsoft Products
- Excellent customer service skills
- Problem solving and trouble shooting skills
- Strong documentation abilities
- Effective time management and organization
- Strong multi-tasking and prioritization
- Excellent verbal and written communication skills
- Ability to work within and meet set deadlines
- Strong base knowledge of industry standard business applications
- Willingness to commit to an ongoing system of education and cross-training
What we offer:
- Internal promotion and growth opportunities
- An education department dedicated to helping you with professional and personal development
- The opportunity to travel
- Free parking
- Staff events
- Bonus for product certification up to $4,800 per year
- Great referral bonus
- Staff discounts with GM, Dell, and more
Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder
PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.
Regional Technical Support Analyst - Dallas, TX
Posted 4 days ago
Job Viewed
Job Description
Georgia-Pacific is seeking a Regional IT Support Technician to provide hands-on infrastructure and technology support across 100+ manufacturing facilities in North America. This role is part of the Manufacturing IT Plant team, supporting our Building Products, Corrugated, Warehouse, and Wood & Fiber operations. GP is a global leader in building products and consumer goods.
What You Will Do
Technical Support & Infrastructure
- Support virtual Windows/Linux servers, storage devices, networking (wired/wireless), firewalls, and end-user computing.
- Maintain cybersecurity standards, including antivirus, patching, and compliance.
- Perform routine preventative maintenance to reduce downtime.
Site Engagement & Coordination
- Serve as the primary technical contact for sites in your region.
- Conduct regular site visits and maintain strong relationships with local teams.
- Coordinate IT components of site projects (e.g., new stations, drops, user setups).
Operational Technology (OT) & Process Control
- Support process control networks, thin/thick clients, and application servers.
- Assist with IT tasks related to industrial automation and controls.
Communication & Collaboration
- Maintain clear communication with stakeholders on IT activities and timelines.
- Collaborate with enterprise IT teams to ensure seamless integration and support.
- Work independently or collaboratively within a team environment to achieve goals and deliver value.
Project Execution & Innovation
- Participate in the execution of modernized IT and OT concepts, contributing to innovation and continuous improvement across manufacturing sites.
Travel & Availability
- Participate in a 24/7 on-call rotation.
- Travel 50-75% domestically and internationally to support manufacturing sites.
Who You Are (Basic Qualifications)
- 3-5 years of experience in IT infrastructure, system administration, or IT/OT support.
- Hands-on experience with technologies such as VMware, Windows Server/Desktop, Active Directory, networking (TCP/IP, DNS, DHCP), and cybersecurity.
- Familiarity with ServiceNow or similar ITSM platforms.
- Strong troubleshooting, documentation, and interpersonal skills.
- Ability to lift up to 35 lbs and work in industrial environments.
What Will Put You Ahead
- Certifications: Cisco (CCNA/CCNP), CompTIA Network+, Microsoft (MCP/MCSE).
- Experience with manufacturing networks, PLCs, HMIs, and industrial automation.
- Scripting experience (e.g., PowerShell) and advanced Windows tools (e.g., Sysinternals).
- Exposure to AGVs and process control systems.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .
Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aquí , or tu ).
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