RESIDENTIAL MAINTENANCE TECHNICIANS NEEDED

27601 Raleigh, North Carolina NatProPresREO

Posted 8 days ago

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About the job RESIDENTIAL MAINTENANCE TECHNICIANS NEEDED
RESIDENTIAL MAINTENANCE TECHNICIANS NEEDED
We have several opportunities open for residential maintenance technicians. We are looking for applicants who have a knack for hands-on work and great handyman skills. If you are a quick learner, can take direction, and have a positive attitude this could be your next role!

  • Our hiring process is simple and can be done entirely online in minutes!
  • Get paid weekly via direct deposit as a 1099 independent contractor.
  • Must be able to pass a background check.
  • The residential maintenance staff is responsible for completing all service requests at the direction of the tenant.
PRIMARY RESPONSIBILITIES
  • Complete residential service tickets and provide before and after photos to log all assigned work orders accurately and in a timely fashion.
  • Manage vacant properties by preparing them through the turnover process so the home is ready to lease to new prospects.
  • Provide excellent customer service to tenants.
  • Resolve electrical, plumbing, and appliance repairs, installations, service, and replacements in a responsible and professional manner that meets industry standards as needed by the apartment community. This includes servicing:
  • General knowledge of all aspects of maintenance repair and service
  • Apartment maintenance experience is a plus.
  • HVAC Certification is a plus.
  • Ability to lift to 40 pounds and climb ladders.
  • Ability to communicate effectively both in writing and verbally.
GENRAL LIST OF POSSIBLE REQUESTS:
  • Electrical circuits, receptacles, breakers, switches, and fuses
  • Light fixtures
  • Installation and minor repairs of appliances such as stoves, refrigerators, washers, and dryers
  • Toilets, sinks, vanities, and disposals
  • Caulking
  • Minor carpentry repairs
  • Window screens and blinds
  • Interior and exterior doors
  • Minor painting and drywall repair
  • Removing bulk trash (including appliances)
  • Clearing drains and sewer lines up to 4'

natPROpres Recruiting Department

Direct:

Main Office: (

RECRUITING CONTACT

Tx: (

Email:
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RESIDENTIAL MAINTENANCE TECHNICIANS NEEDED

27577 Smithfield, North Carolina NatProPresREO

Posted 8 days ago

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Job Description

About the job RESIDENTIAL MAINTENANCE TECHNICIANS NEEDED
RESIDENTIAL MAINTENANCE TECHNICIANS NEEDED
We have several opportunities open for residential maintenance technicians. We are looking for applicants who have a knack for hands-on work and great handyman skills. If you are a quick learner, can take direction, and have a positive attitude this could be your next role!

  • Our hiring process is simple and can be done entirely online in minutes!
  • Get paid weekly via direct deposit as a 1099 independent contractor.
  • Must be able to pass a background check.
  • The residential maintenance staff is responsible for completing all service requests at the direction of the tenant.
PRIMARY RESPONSIBILITIES
  • Complete residential service tickets and provide before and after photos to log all assigned work orders accurately and in a timely fashion.
  • Manage vacant properties by preparing them through the turnover process so the home is ready to lease to new prospects.
  • Provide excellent customer service to tenants.
  • Resolve electrical, plumbing, and appliance repairs, installations, service, and replacements in a responsible and professional manner that meets industry standards as needed by the apartment community. This includes servicing:
  • General knowledge of all aspects of maintenance repair and service
  • Apartment maintenance experience is a plus.
  • HVAC Certification is a plus.
  • Ability to lift to 40 pounds and climb ladders.
  • Ability to communicate effectively both in writing and verbally.
GENRAL LIST OF POSSIBLE REQUESTS:
  • Electrical circuits, receptacles, breakers, switches, and fuses
  • Light fixtures
  • Installation and minor repairs of appliances such as stoves, refrigerators, washers, and dryers
  • Toilets, sinks, vanities, and disposals
  • Caulking
  • Minor carpentry repairs
  • Window screens and blinds
  • Interior and exterior doors
  • Minor painting and drywall repair
  • Removing bulk trash (including appliances)
  • Clearing drains and sewer lines up to 4'

natPROpres Recruiting Department

Direct:

Main Office: (

RECRUITING CONTACT

Tx: (

Email:
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Supervisor of Furniture Repair Technicians

28335 Dunn, North Carolina Rooms To Go North Carolina

Posted 2 days ago

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Job Description

Supervisor Furniture Repair Technicians

Entry-Level Supervisor: We are looking for someone who loves helping others, finds it easy to connect with people quickly, and is ready to take on a new challenge in their career.

The successful candidate will supervise and mentor associates responsible for monitoring service technicians in the field, adjusting routes, and troubleshooting customer care conditions. As the Field Supervisor there will be varying duties for the department that are irregular, but essential. Those tasks include new-hire onboarding, performance assessments, travel, etc.

General duties include, but are not limited to:

• Telematics review

• Expense reporting and technician audits

• Monitor daily services to the team

• Audit punch-detail report daily

• Ensure adherence to all company policies by team members.

• Provide training in best practices, safety, and furniture repair

• Upkeep of company vehicle

Qualifications:

• Self-motivated and action/results oriented

• 3 years Furniture repair or furniture/field service experience

• Strong staff development experience including the ability to train, coach, and motivate performance.

• Excellent writing, verbal, and analytical communications skills

• Experience using Microsoft Excel, Word, PowerPoint, Outlook, Tablets, smart phone.

• Familiar with RTG Customer Service Systems

• A clean driving record and the ability to pass a drug screen.

• Work well independently and within a team.

• Self-motivated and able to follow direction well.

• A positive, customer-oriented attitude.

Location: Seffner Corporate Office CS division

About Us:

Founded in 1991, Rooms To Go is one of the largest and fastest growing furniture retailers in the US with over 250 stores in ten southern states, eight distribution centers and an e-commerce business. Rooms To Go offers a collaborative work environment within a supportive culture.

Rooms To Go Benefits:

• Medical, dental, and vision insurance

• 401(k) with company match

• Associate discounts including furniture

• Company paid life and disability insurance

• Paid time off

• Employee Assistance Program

• Wellness Programs

• And more!

Rooms To Go is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws

Applicants must be authorized to work in the U.S.
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Industrial Refrigeration Service Technicians - NC

27529 Garner, North Carolina Boutique Recruiting

Posted 8 days ago

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A leading provider of industrial refrigeration systems for the food and beverage industry, is seeking experienced Industrial Refrigeration (Ammonia) Service Technicians to join their growing team. In this field-based role, you will be responsible for servicing, maintaining, and troubleshooting industrial ammonia refrigeration systems. They are looking for highly motivated, reliable professionals who excel at problem-solving, remain calm under pressure, and are committed to delivering excellent customer service.

Industrial Refrigeration (Ammonia) Service Technicians Responsibilities:
  • Perform routine maintenance, repairs, and troubleshooting on industrial ammonia refrigeration systems
  • Conduct preventive maintenance and inspections, identifying and resolving issues proactively
  • Install and service screw compressors, reset compressors, and control/alarm systems
  • Read and interpret ladder diagrams for troubleshooting control systems
  • Maintain direct communication with clients, explaining findings and recommendations clearly
  • Manage 5-6 jobs per week, with an average time of 6-8 hours per job
  • Travel daily within your region; occasional overnight stays required
  • Participate in an on-call rotation every 4 weeks, with additional pay for on-call duties
  • Adhere strictly to all safety procedures and customer site requirements
Industrial Refrigeration (Ammonia) Service Technicians Requirements:
  • High School Diploma or GED required; HVAC technical school preferred
  • Minimum of 3 years of industrial (ammonia) refrigeration experience or 10+ years for senior-level roles
  • Universal EPA Certification required
  • RETA 1 & 2 Certification preferred
  • Strong troubleshooting and problem-solving skills
  • Ability to work independently with minimal supervision
  • Valid driver's license and clean driving record
  • Must be able to lift up to 75 lbs
  • Must pass pre-employment background check, drug screening, and motor vehicle record check
Benefits:
  • Competitive hourly rate
  • Discretionary annual bonus
  • Employee Stock Ownership Plan
  • 401(k) with company match
  • Comprehensive medical benefits
  • Dental coverage
  • 3 weeks PTO
  • 10 Paid Holidays
  • Company vehicle, gas card, laptop, and phone provided
  • Guaranteed 40 hours/week pay, regardless of schedule
  • Life Insurance, Short and Long-Term Disability
  • Paid hotel stays and per diem for overnight travel

Apply now to become part of an industry leader where your expertise, problem-solving skills, and customer-first attitude are truly valued!

#LI-CM1
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Commercial Door Technicians and Installers

27601 Raleigh, North Carolina DH Pace

Posted 8 days ago

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Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Carolina Industrial Systems™ , a DH Pace Company, Inc., is seeking an experienced Commercial Technicians & Installers in Raleigh and the surrounding areas. Employees will be trained by industry experts to perform installation and repairs of automatic doors, manual entry doors, commercial doors and door hardware. Job seekers with a background in construction labor, electrical work, carpentry, installing and servicing products, and mechanic experiences typically do well in this job. If you are someone who enjoys challenging yourself and becoming a trusted advisor to others, we have the perfect opportunity for you!

Job Responsibilities:
  • Install and/or repair a wide range of automatic doors, manual entry doors, commercial doors and door hardware
  • Identify opportunities to provide customers with products and services
  • Track and maintain job related paperwork and submitting in a timely manner
  • Operate in safety conscious manner at all times while performing job duties
  • Other duties as assigned
Job Requirements:
  • High School Diploma/GED (preferred)
  • At least one (1+) year experience in commercial/automatic/entry door industry preferred
  • Ability to safely lift up to 100 pounds
  • Ability to work at heights and use a ladder
  • Must possess valid driver's license and good driving record
Our benefit offerings include:
  • Medical, dental, and vision options: Available on the 1st day of the month following your start date!
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Competitive compensation: Including annual performance evaluations!
  • 401k retirement plan: Including an employer match!
  • Company paid: Life insurance, short-term disability, & long-term disability
  • and more!


Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Automatic Door Service Technicians and Installers

27601 Raleigh, North Carolina DH Pace

Posted 8 days ago

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Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our foundation of values represents who we are and what we stand for. Values are never situational or circumstantial, they are always and forever. Our core values are R.I.S.E. Respect, Integrity, Service, and Excellence.

Carolina Industrial Systems , a DH Pace Company, Inc. , is seeking an Automatic Door Technicians and Installers in Raleigh, NC and surrounding areas. You will be working on revolving, sliding, folding, and swinging doors, which will provide safety, security, and most importantly peace of mind to businesses.

If you have experience installing or servicing automatic doors, access control systems, low voltage wiring, door hardware, glass/glazing, or systems integration, please apply for consideration!

Job Responsibilities:
  • Install and/or service a wide range of automatic doors and door products
  • Identify opportunities to provide customers with products and services
  • Track and maintain job related paperwork and submitting in a timely manner
  • Operate in safety conscious manner at all times while performing job duties
  • Other duties as assigned
Job Qualifications:
  • Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper) and ability to read blueprints and drawings; solid math skills
  • Ability to safely lift up to 100 pounds
  • Ability to work at heights and use a ladder
  • Must possess valid driver's license and good driving record
  • High School Diploma or Equivalent (preferred)
  • AAADM certification preferred
Our benefit offerings include:
  • Medical, dental, and vision options: Available on the 1st day of the month following your start date!
  • Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
  • Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
  • Floating Holidays: Up to 2 floating holidays per year
  • Competitive compensation: Including annual performance evaluations!
  • 401k retirement plan: Including an employer match!
  • Company paid: Life insurance, short-term disability, & long-term disability
  • and more!


Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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Technical Support Specialist

27601 Raleigh, North Carolina Core Sound Imaging

Posted today

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Job Description

Since Core Sound Imaging began in 2007, we have focused on delivering a superior customer experience with Studycast® - an advanced software as a service (SaaS) image storage and reporting solution (cloud PACS). Core Sound Imaging's focus on innovation is allowing Studycast® to change the face of medical imaging and diagnostic interpretation. Our nearly 2,000 clients in the U.S. and the world rely on Studycast for digital imaging and diagnostic testing workflow solutions that make their lives easier. At Core Sound Imaging we value every employee's contribution and care about providing the best product and service.

Technical Support Specialist

This position requires the ability to work independently to install, maintain, troubleshoot and upgrade client software over the phone, chat and remote sessions and document all relevant activities in a help desk system. Additionally, this position requires the ability to assess user training needs and lead training sessions. It requires the knowledge of networking and a windows environment. Prompt and effective problem-solving and troubleshooting are essential to performing well in this role. Clinical knowledge and the ability to relate information to a customer in a way that is relevant to assisting them in seeing the benefits of the product are an asset.

Examples of Key Duties: (Duties are illustrative and not inclusive and may vary.)

  • Respond to customer inquiries via email, phone, and chat.
  • Troubleshoot and resolve technical issues related to Core Sound Imaging products.
  • Assist with product onboarding and co-ordinate training for new users.
  • Collaborate with the development team to address product bugs and improvements.
  • Perform new Installations of Core Sound Imaging products on the client machine.
  • Install, configure and upgrade Core Sound Imaging products.
  • Troubleshoots problems with client's hardware and software and how these components work with the client's modalities.
  • Understanding of computer networking.
  • Acts as a technical resource in assisting users to resolve problems with Core Sound Imaging products, equipment's and data.
  • Communicates effectively with sales, Customer Success and development teams.
  • Provides clinical knowledge and other SME knowledge to team members.
  • Updates written documentation to assist level 1 and level 3 support in the future, where required.
  • Ability to test software and document testing procedures and results.
  • Performs other duties of a similar nature or level.

Qualifications:

Equivalent to completion of 4 years of college-level coursework in computer science, minimum 5 years of technical support experience, information technology or a related field and experience sufficient to successfully perform the essential duties of the job as listed above.

Required Technical Skills:

  • TCP/IP Networking
  • Firewall, LAN
  • Software Product Support
  • Installing product and application in a Windows environment
  • Windows Networking and Configuration
  • Ability to use Remote Access Tools
  • Ability to follow written and verbal instructions
  • Follows guidelines for technical troubleshooting
  • Experience with Microsoft Office
  • Ability to interpret C++ is a PLUS
  • Knowledge of Linux and SQL basic queries is a PLUS
  • Knowledge of Imaging Device and PACS configuration would be a PLUS

Must be willing to work a shift that ranges from 9:00am to 8:00pm.

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Technical Support Engineer

27518, North Carolina SAS

Posted 2 days ago

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Technical Support Engineer- Hybrid

Nice to meet you!

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

We’re also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.

About the job

The Technical Support SAS Studio team is looking for a Technical Support Engineer to provide technical support for enterprise-class SAS business software applications and/or solutions by applying specialized domain knowledge of software usage, features, functions, and interactions among applications and/or solution components. Routinely leverage that knowledge to resolve SAS customer issues and influence software direction.

As a Technical Support Engineer, you will:

  • Provides technical support for customers who are using or troubleshooting enterprise-class multi-tier software applications and/or solutions.
  • Proactively communicates carefully and effectively with customers and experts across SAS during the problem resolution process. Accurately documents and specifies information in the case management system during the entire case life cycle.
  • Routinely sets and manages internal and external expectations and project pressures at all levels of technical and business management including coordinating/managing problem escalation activities and communications (outside business hours for business-critical problems as appropriate).
  • Routinely builds knowledge of SAS and specialized technical and business domain knowledge. Applies expertise to interpret documentation, to suggest appropriate software features, SAS procedures, products, and/or solutions, and to troubleshoot, diagnose and resolve complex business domain and/or technical problems and business critical issues that involve multiple areas of the SAS system.
  • Keeps abreast of other vendors’ products. Advises users how SAS software offerings compete, and/or how to most effectively use SAS in conjunction with the vendors’ products.
  • Stakeholder in the product lifecycle with other groups/divisions, including Research and Development and Product Management, to improve the quality and design of future software releases and influence product direction based on knowledge of domain and software knowledge, and customer feedback.  Acts as an advocate for the customer.
  • Reviews product documentation and education courses for technical accuracy, consistency, and user’s point of view.  Collaborates with documentation and education staff on modifications to these deliverables.
  • Shares product knowledge by authoring software knowledge base articles, technical papers, technical presentations, and engaging in the SAS Communities.
  • Suggests, manages, and implements special projects to assist Technical Support, users, or other teams.  Might undertake initiatives by using appropriate tools and techniques to benefit the business.
  • Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals.

Required Qualifications

  • At least 5 years of experience in a Technical Software Engineer role 
  • Bachelor’s degree in Computer Science, Engineering or related quantitative field or industry domain.
  • An equivalent combination of related education, training and experience may be considered in place of the above qualifications.
  • Excellent written and verbal communication skills.
  • Ability to work with people of varied technical/analytical backgrounds and cultures.
  • Ability to perform in both team and individual environments.
  • Experience working with SAS solutions and products.
  • Excellent analytical and problem-solving skills.
  • Ability to diagnose a broad range of problems.
  • Shows increasing ability to debug complex problems and report issues/defects to Development
  • You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Preferred Qualifications

  • General knowledge of SAS products and their applications or specialized products related to the assigned area
    • Expeirence with SAS Studio preferred
  • Experience supporting complex web applications, including the following
    • Using browser developer tools to debug web applications
    • Analyzing har files
  • Experience with Linux
  • Some knowledge in cloud technologies, like Azure, Kubernetes and similar
  • Effectively communicate and work across departments within Technical Support to solve a problem
  • Determines software circumventions when fixes are not feasible
  • Experience with ServiceNow CSM preferred

World-Class Benefits  

Highlights include.

  • Comprehensive medical, prescription, dental and vision plans.
  • Medical plan options include.
    • PPO with low annual deductible and copays.
    • HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
  • Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
  • An industry-leading 401k plan.
  • Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
  • Volunteer Time Off, parental leave and unlimited paid sick days.
  • Generous childcare benefits for all full-time employees.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are. To put it plainly: you are welcome here.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. 

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact

#SAS

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Technical Support Engineer

27560 Morrisville, North Carolina Piper Companies

Posted 2 days ago

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Piper Companies is hiring a Technical Support Engineer for a data security company located in Morrisville, NC. The Technical Support Engineer will need to be a proactive and customer driven individual that can take support to the next level. The Technical Support Engineer will need to sit on site 2 days per week in Morrisville, NC.

Responsibilities for the Technical Support Engineer:

  • Serve as the frontline technical expert for our Data Security Platform, delivering exceptional support across SaaS and hybrid environments.
  • Triage, troubleshoot, and resolve complex issues related to networking, cloud infrastructure, and application security.
  • Proactively identify and mitigate potential threats before they impact customers using tools like ADX and Grafana.
  • Partner with Engineering, Product, and Customer Success teams to influence product improvements and ensure seamless escalations.
Requirements for the Technical Support Engineer:
  • Hands-on experience with SaaS platforms and cloud architectures (AWS, Azure, GCP).
  • Solid understanding of IAM solutions (e.g., Okta, Azure AD, AWS IAM).
  • Strong foundation in networking protocols (TCP/IP, DNS, SSL/TLS) and security infrastructure (firewalls, VPNs, IDS/IPS).
  • Proficient in log analysis and root-cause troubleshooting across diverse environments.
  • Experience managing security challenges in multi-tenant SaaS environments.
Compensation for the Technical Support Engineer:
  • $80,000 - $85,000
  • Full Comprehensive Benefits: Health, Vision, Dental, PTO, Paid Holiday and Sick Leave if Required by law


#LI-AG1

#HYBRID

Keywords: SaaS Support, Cloud Architecture (AWS, Azure, GCP), Identity and Access Management (IAM), Network Protocols (TCP/IP, DNS, SSL/TLS), Firewalls, VPN, IDS/IPS, Log Analysis (ADX, Grafana), API Security, Secure Configuration Management, EDR/XDR tools, Scripting & Automation, Root Cause Analysis, Incident Response, Troubleshooting, Analytical Thinking, Performance Monitoring, Diagnostic Tools, Cross-functional Collaboration, Customer Success, Technical Documentation, Knowledge Base Creation, Escalation Management, Stakeholder Communication, Customer-Centric, Effective Communicator, Critical Thinking, Time Management, Adaptability, Resilience Under Pressure, Growth Mindset, Strategic Problem Solver, Team Leadership

This job opens for applications on 8/8/2025. Applications for this job will be accepted for at least 30 days from the posting date.
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Technical Support Engineer

27601 Raleigh, North Carolina Qualys

Posted 3 days ago

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Join to apply for the Technical Support Engineer role at Qualys Join to apply for the Technical Support Engineer role at Qualys Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Support Team is responsible for managing prompt resolution of global customer and partner service requests in a highly secured environment. The Technical Support Engineer (TSE) works closely with Development, QA, Operations, Customer Service, Finance, Sales, and Alliances to ensure high levels of customer satisfaction with all transactions. The primary function of this position is to ensure that each customer interaction is a friendly and professional experience, that addresses the needs of the customer in all stages of the customer service life cycle within Qualys. Customer relationship building and teamwork are key success criteria for this role. The TSE will provide support via phone, email, and WebEx focused on the Qualys Cloud Agent used in conjunction with the Qualys Services. We are looking for passionate, self-motivated technical individuals that have the desire and capability to think outside the box to solve complex problems. The Technical Support Engineer acts as the main point of contact regarding technical issues and will work directly with Development and QA teams to facilitate resolution. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support, and is technically motivated. Qualifications The ideal candidate will have strong hands-on networking knowledge and have at least 1-2 years of previous experience in a technical support role and must be able to adapt quickly to any technical challenge. You must have a strong Windows foundation and/or solid Linux/Unix experience in an enterprise environment. Candidate must be passionate about security, and individuals with CISSP/CEH or equivalent are preferred. The applicant will have a deep understanding of network services, and how they work from a protocol/configuration level. Required: 1-2 years of experience in a technical support role. Unix/Linux experience in an enterprise environment. In-depth TCP/IP understanding. LAN/WAN infrastructures. Common OS services(IIS, BIND, Apache, AD, WINS, Samba, SSH). Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners. Windows Active Directory authentication and security. Knowledge of Samba/Active Directory integration CIFS, DNS, ACL, server/client configuration. Outstanding troubleshooting and analytical skills. Excellent written and verbal communication skills. Splunk usage including but not limited to log queries and report/dashboard generation Bachelor of Science, preferably with a major in Computer Science or equivalent experience Preferred: Knowledge of Cloud Platforms AWS, Azure, and GCP user management Experienced with packet capture review and diagnosis. Previous API support and Regex knowledge. Scripting experience (Bash, Python) Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS). Oracle and Microsoft SQL knowledge highly desirable. CCNA, MCSE, CISSP, CompTIA Security , and CEH highly desirable. Bilingual candidates highly desirable (Spanish, French, German, Chinese, Portuguese) Experience with Customer Support and Development Tools (Salesforce, Jira, etc.) Qualys is an Equal Opportunity Employer, please see our EEO policy. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Computer and Network Security Referrals increase your chances of interviewing at Qualys by 2x Get notified about new Technical Support Engineer jobs in Raleigh, NC . Raleigh, NC $80,000.00-$5,000.00 4 days ago Morrisville, NC 80,000.00- 85,000.00 4 days ago Morrisville, NC 80,000.00- 85,000.00 4 days ago Morrisville, NC 80,000.00- 85,000.00 4 days ago Durham, NC 75,000.00- 85,000.00 2 weeks ago Technical Solutions Engineer - Datacenter Durham, NC 50,000.00- 145,000.00 11 hours ago Morrisville, NC 80,000.00- 85,000.00 4 days ago Connectivity & Hardware Support Engineer Senior Customer Success Engineer (Tuesday - Saturday shift: 9am-6pm ET) Morrisville, NC 119,500.00- 179,300.00 6 days ago Senior Customer Success Engineer (1st shift: Monday - Friday 9am-6pm ET) Senior HPC Technical Support Engineer - Ethernet Senior HPC Technical Support Engineer - Ethernet Durham, NC 108,000.00- 201,250.00 2 weeks ago Raleigh, NC 112,000.00- 149,900.00 1 month ago We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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