Behavior Technicians (BT) / Registered Behavior Technicians (RBT)

27601 Raleigh, North Carolina Headway ABA

Posted 1 day ago

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Behavior Technicians/ Registered Behavior Technicians

We are seeking Behavior Technicians/ Registered Behavior Technicians to join our team at Headway ABA!

Job Description

  • Work 1:1 with patients in the home, school, and community settings
  • Consistently implement treatment plans with fidelity (under BCBAs direction) and prepare program materials; treatment protocols that include a wide variety of domains such as toilet training, communication, social, and adaptive living skills
  • Collect and maintain accurate data and clinical notes utilizing data collection software
  • Review and implement consultation/supervision note recommendations
  • Participate in ongoing training, evaluations, and meetings, as required
  • Communicate effectively with the BCBA regarding learner's progress
  • Communicate appropriately and effectively with colleagues and families, as needed
  • Track supervision hours and annually renew the RBT certification as mandated by the regulatory body to maintain the certification
  • Work ethically and with integrity while following the BACB Ethical Code
  • Understand and adhere to HIPAA policies
  • Adhere to time and attendance policies and maintain a record, in good standing, of regular and reliable attendance and punctuality, to provide quality and consistent patient care
  • Adhere to Headway ABA policies and procedures
  • Perform other duties as assigned

Qualifications

  • Must have RBT or be willing to receive RBT certification within 60 days of hire
  • High School Diploma (relevant college degree and coursework is preferred)
  • The desire to work with children and experience with individuals with Autism Spectrum Disorder is preferred
  • Commitment to become certified and maintain the certification as an RBT
  • Must have reliable transportation to and from work location
  • Candidate must have a clean driving record, and proof of automobile insurance

Compensation/ Benefits:

  • Hourly rate: $18.00-$25.00
  • PTO Accrual Policy
  • Paid RBT Course provided
  • Professional development assistance
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Developmental Technicians (r / Hvac)

27577 Smithfield, North Carolina $43680 annum Walmart

Posted 7 days ago

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Job Description

Permanent
Job Description

Are you searching for an exciting career opportunity within a dynamic team? Look no further! Walmart is expanding its workforce across local retail stores and is actively recruiting Developmental Technicians specializing in Refrigeration and HVAC Maintenance. If you have experience in this field, we want you to bring your skills to our fast-paced and welcoming environment!

As a Developmental Technician specializing in Refrigeration and HVAC Maintenance at Walmart, you'll play a crucial role in maintaining the safety, functionality, and aesthetics of our stores, equipment, and fixtures. Working under the guidance of the local General Maintenance Manager, you'll follow established schedules and guidelines, performing inspections, cleaning, and repairs to keep everything running smoothly.

Join us and be part of a team that values innovation, teamwork, and excellence. Take the next step in your career with Walmart, where your expertise and dedication will make a real impact!

Competitive Compensation:

  • Salary range: $43,680 - $8,240
  • Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, level of job offer, qualifications and other job-related factors.
  • Additional bonus available for this role is available and will be disclosed during the interview process (not included above).


Benefits and Walmart Perks:
  • Full Time
  • Eligible for bonus incentive Walmart
  • Walmart Discount
  • Full Benefits available for Health/ Vision/ Dental/ Life
  • 401k plan with company match
  • Eligible to participate in the Associate Stock Purchase Plan
  • Access to Tuition Reimbursement Program through Live Better University
  • Access to Live Better U, Walmart's Education Benefit Program

Live Better U is a Walmart-paid education benefit program for full-time and part-time field associates at Walmart and Sam's Club. Program range from high school completion to bachelor's degrees, including English Language and short-form certificates. Tuition, brooks and fees are completely paid for by Walmart.

Essential Functions:

  • All primary responsibilities will be assisted or performed under the direct supervision of an experienced technician
  • Maintain and repair Walmart facilities, equipment, and assets by utilizing multiple craft skills (for example, plumbing, electrical, carpentry, material handling equipment, and food equipment) and using hand tools, power tools, and other equipment to complete jobs
  • Utilize the work order management system to receive reactive repair Work Orders to support Stores and Store associates and document repair activities
  • Provide prompt response to emergency maintenance calls
  • Inspecting, operating, or testing facilities, equipment, or fixtures to diagnose issues
  • Complete all required training requirements to operate equipment and tools safely


Position Requirements:
  • 18 years or older
  • High School Diploma or equivalent
  • Can lift up to 50 lbs. at a time
  • Can move up and down ladders frequently
  • Comfortable working at heights frequently
  • Ability to sit or stand for long periods
  • Able to work in various temperatures
  • Must maintain an excellent driving record

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Belonging at Walmart

We aim to create a culture where every associate feels valued for who they are and is rooted in respect for the individual. Our goal is to foster a sense of belonging, create opportunities for all our associates, customers, and suppliers, and be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is - and feels - included, everyone wins. Approximately 90% of the U.S. population lives within 10 miles of a Walmart or Sam's Club - our associates and customers reflect the makeup of all of America, as well as the 18 other countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we're able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

Belonging: We aim to create a culture where every associate feels valued for who they are and is rooted in respect for the individual.

Associates: We want to ensure our associates worldwide are seen for their unique contributions, supported in their daily work, and connected to co-workers.

  • Walmart is the U.S.'s largest private employer.
  • Our policies, practices, and programs promote fairness and the same treatment for all associates. Everyone in our workforce has the same access to opportunities for growth, development, and advancement.
  • We transparently report on our workforce twice a year, and we have associate resource groups to further engagement, networking, connection, and a sense of community.

Business and Customers: We provide an assortment of products and services that meet the unique needs of our customers and members while strengthening our connection to the communities we serve.

  • We operate sensory-friendly hours in all stores from 8am to 10am daily and offer Caroline's Carts - a specially designed shopping cart for children and adults with disabilities.
  • Our focus every day is how we can best serve our customers with quality food and goods at everyday low prices, which are 10-25% lower than those of competitors.

Communities: Walmart thrives when we take a shared value approach, complementing business with philanthropy to strengthen the communities where we operate and prioritize issues that are meaningful to our business and all customers.

  • Walmart is one of the most charitable companies in the Fortune 500. Last year, we gave away over 8% of our profits through a combination of in-kind and cash gifts totaling more than 1.7 billion.

View the annual and mid-year Belonging reports. View associate Belonging stories on Walmart World.

Walmart Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing unique styles, experiences, identities, abilities, ideas and opinions- while welcoming all people.

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Technical Support II

27512, North Carolina American Tower

Posted 15 days ago

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Job Description

**The Team**
We are seeking a Technical Support II to join American Tower's U.S. Tower division's Managed Networks Venue Performance and Operations team. The team is responsible for the overall performance management of wireless connectivity solutions, standards of care, and repair and maintenance. As a Technical Support II, you will troubleshoot network alarms, diagnose root causes, repair and maintain network elements, maintain key performance indicators ("KPIs") within contractual service level agreements ("SLAs"), ensure network availability, provide event support at premier venues, provide customer support, and manage relationships with vendors, customers, and real estate owners.
**What You Need to Succeed**
+ Bachelor's degree in electrical engineering, computer science, or equivalent work experience required.
+ Minimum of 4 years technical support experience, 2 of which must have included working directly with DAS, Wi-Fi, and IP networks as the primary job responsibility, required.
+ Basic knowledge of RF performance, Internet Protocol, and network topology required.
+ Commissioning or installation experience in a related field preferred.
+ Strong analytical problem solving and critical thinking skills, with a proven capability to work both independently and with others to solve problems.
+ Proficiency in vendor management.
+ Customer-centric attitude, with strong written and oral communications skills.
+ Ability to present ideas and suggestions clearly and effectively.
+ Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
+ Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.
**What You Can Offer Us**
+ Achieve network reliability metrics and KPIs outlined in SLAs, including mean time to repair, alarm recovery, and system availability.
+ Identify and conduct root cause analyses of chronic issues with support from senior team members.
+ Act as an owner for break/fix resolutions and manage troubleshooting activities with field fix agents including emergency restoration services vendors.
+ Triage, troubleshoot, and resolve in a timely manner network issues (e.g., distributed antenna systems ("DAS"), iCN/DRAN, Wi-Fi, private networks, etc.) including electrical power systems, fiber plants, networking equipment, etc.
+ Provide complete, accurate, and detailed log of troubleshooting activities in the ticketing system on a real time basis and during handovers to other team members including support vendors.
+ Identify bottlenecks and escalate outage events and/or unresolved impairments that exceed prescribed timeframes.
+ Provide end-to-end support for all issues within defined areas of responsibility.
+ Integrate new assets and/or network elements into the element management system.
+ Maintain system integrity between installed hardware, OEM software configuration, and compatibility with network element management system.
+ Provide high quality service to all customers including carriers, venue owners, and internal team members.
+ Collaborate with internal teams to coordinate outage responses and disaster recovery efforts.
+ The role will be performed between the hours of either 8:00 a.m.-5:00 p.m. or 11:00 a.m.-8:00 p.m. ET, with some night and weekend requirements. Schedules are subject to change at the discretion of management and/or due to business needs.
+ Other duties and projects as assigned.
American Tower is a global digital infrastructure company serving customers through tower sites and other real estate solutions that support connectivity and opportunity, focused on achieving our vision of Building a More Connected World. Our success is rooted in the potential of our people and the power of local teams at our offices and sites across 25 countries.
We are one of the largest global Real Estate Investment Trusts (REITs) and a publicly traded (NYSE:AMT), Fortune 500 Company headquartered in Boston, Massachusetts. The next decade will be an exciting time as we evolve our infrastructure to meet tomorrow's needs and position our people to elevate their impact, their potential, and our shared success. Come grow your career with us!
For more information about how American Tower is building a more connected world, visit americantower.com.
American Tower is proud to be an equal opportunity employer and will not discriminate against an applicant or employee based on age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, disability, military or veteran status, genetic information, pregnancy, reproductive decisions, or any other characteristic protected under applicable law.
**Requisition ID** : 1861
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Apptio Technical Support Lead

27512, North Carolina MetLife

Posted 15 days ago

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Job Description

Role Value Proposition:
The IT Costing and Performance Management team provides analytic solutions and services that enable employees to make better-informed and timely business and strategic decisions. The capabilities, reports, and analysis provided by the team serve as the core data, reporting, and analytic platform for the Global Technology Organization (GTO) of MetLife.
We are seeking a dynamic and energetic individual with a strong technology and financial management background to help drive the performance management vision, specifically centered on a Technology Business Management solution designed to position executives with the knowledge to manage and communicate the cost, quality, and value of IT Services. The ideal candidate will possess a unique blend of business and technical acumen; a big-picture mindset and the drive to deliver results. This role will work in close collaboration with IT and Finance professionals at all levels within the organization.
Key Responsibilities:
Team Leadership:
* Lead an Agile team of Apptio Technical Functional Analysts in a continuous iterative development and delivery lifecycle.
* Provide guidance, mentorship, and technical expertise to team members.
* Foster a collaborative and high-performance team culture.
* Provide guidance through effective communication and SOP development and maintenance for offshore resources that perform key daily operational tasks.
Operational Oversight:
* Ensure strict adherence to daily and monthly deliverable SLAs.
* Oversee all operational activities and communicate completion as required through the designated channels.
* Review work objects for data hygiene and state accuracy.
* Assist with the Investigation and troubleshooting of output variances and technical issues within the Apptio platform.
* Collaborate with cross-functional teams to resolve technical challenges.
* Provide timely and effective solutions to ensure business partner's deliverable timelines are not negatively impacted.
Solution Design and Development:
* Collaborate with the lead Functional Technical Analyst to design and develop new solutions within the Apptio platform.
* Customize and configure Apptio modules to meet specific business requirements.
* Conduct thorough testing and validation of developed solutions.
* Drive design, development, and implementation of the Technology Business Management (TBM) Model through various modules within the Apptio platform.
* Function as a trusted subject matter expert (SME) through repeated successful collaboration with IT Executives, Service Owners, the TBMO, and Finance on IT Total Cost of Ownership, financial metrics, budgeting, and forecasting.
Optimization and Improvement:
* Continuously assess and optimize existing solutions within the Apptio platform.
* Identify opportunities for process improvements and automation.
* Implement best practices to enhance the efficiency and effectiveness of Apptio solutions.
* Work with cross-team business partners to develop and implement automated validation solutions to speed recovery from output variance events.
Essential Business Experience and Technical Skills:
Required:
* 5+ years of relevant experience.
* Experience modeling financial data within the Apptio platform.
* Strong quantitative and analytical skills for financial modeling and analysis.
* Proficiency in Microsoft Excel using pivot tables, logic formulas, and functions such as VLOOKUP, data validation, named ranges, and conditional formatting.
* Demonstrated strength in conducting analysis of large data sets and preparing clear summaries.
* Ability to work efficiently and effectively across all levels of the organization.
* High degree of organization and ability to manage multiple, competing priorities simultaneously.
* Experience leading others in design, development, and implementation activities.
* Excellent communication and presentation skills to executive personas.
Preferred:
* Bachelor's degree in business finance, Information Technology, or a related field.
* Experience with Apptio Software as a Service platform.
* Experience using enterprise-scale data analytics software solutions such as Apptio, ApptioOne, Tableau, SAS, Qlick, and Power BI.
* Experience in an Apptio consulting environment.
* Experience with Cloudability or Flexera.
* Knowledge and application of relational database concepts.
* Previous experience working with scripting, report building, etc.
* SAFe/Agile Exposure.
* Knowledge of IT services and best practices related to financial management processes such as budgeting, cost allocations, capital and operating expense handling, program portfolio management, and application/ infrastructure support.
* Understanding of IT infrastructure domains, including data centers, network/ communications, server utilization, virtual environments, storage, application development, and end-user services.
* Broad experience in the financial services industry.
* Relevant certifications.
At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
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Lead Technical Support Engineer

27601 Raleigh, North Carolina $80000 Annually WhatJobs

Posted 5 days ago

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Job Description

full-time
Our client, a rapidly growing technology company, is seeking a highly skilled and experienced Lead Technical Support Engineer to join their dedicated team in Raleigh, North Carolina, US . This role is crucial for ensuring exceptional technical assistance and problem resolution for our client's sophisticated software products. The Lead Technical Support Engineer will manage a team of support engineers, providing guidance, training, and performance management. You will be responsible for handling escalated technical issues, conducting in-depth troubleshooting, and identifying root causes of complex problems. A deep understanding of our software architecture, common technical challenges, and effective troubleshooting methodologies is essential. Responsibilities include developing and maintaining comprehensive knowledge base articles, creating support documentation, and contributing to product improvement feedback based on customer issues. You will work closely with development and quality assurance teams to advocate for customer needs and ensure timely resolution of bugs and product enhancements. The ideal candidate is a proactive problem-solver with excellent diagnostic and analytical skills. Strong leadership abilities, effective communication, and a passion for customer satisfaction are paramount. You will play a key role in maintaining high levels of customer loyalty and ensuring a seamless user experience. This position offers the opportunity to shape the technical support function, mentor a talented team, and make a significant impact on customer success. Experience in managing support queues, setting service level agreements (SLAs), and implementing continuous improvement initiatives within a technical support environment is highly desirable.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Minimum of 6 years of experience in technical support or helpdesk roles, with at least 2 years in a lead or supervisory capacity.
  • Proven expertise in troubleshooting complex software applications and hardware issues.
  • Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and database technologies.
  • Excellent diagnostic, analytical, and problem-solving skills.
  • Demonstrated leadership and team management abilities.
  • Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
  • Ability to prioritize and manage multiple high-priority issues simultaneously.
  • Customer-centric mindset with a commitment to delivering outstanding service.
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Senior Technical Support Engineer

27601 Raleigh, North Carolina $95000 Annually WhatJobs

Posted 6 days ago

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full-time
Our client, a fast-growing SaaS company, is seeking a highly experienced Senior Technical Support Engineer to join their globally distributed team. This is a fully remote position, requiring excellent communication and problem-solving skills. You will be responsible for providing advanced technical support to clients, troubleshooting complex software and hardware issues, and contributing to the improvement of our support resources. The ideal candidate has a deep understanding of enterprise software solutions and a passion for delivering exceptional customer service. This role offers the opportunity to work with cutting-edge technology and make a significant impact on customer satisfaction.

Responsibilities:
  • Provide Tier 3 technical support to customers via phone, email, and chat, resolving complex software and system issues.
  • Diagnose, troubleshoot, and resolve issues related to our SaaS platform, including performance, connectivity, and integration problems.
  • Escalate unresolved issues to engineering and product development teams, providing detailed documentation and reproduction steps.
  • Create and maintain comprehensive technical documentation, including knowledge base articles, FAQs, and troubleshooting guides.
  • Develop and deliver training materials for customers and internal support staff.
  • Collaborate with product management and engineering teams to identify product improvements and enhancements.
  • Monitor system performance and identify potential issues before they impact customers.
  • Contribute to the development and implementation of support tools and processes.
  • Mentor and guide junior support engineers, sharing expertise and best practices.
  • Analyze support trends and provide feedback to improve product reliability and user experience.
  • Manage customer escalations and ensure timely resolution of critical issues.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 5 years of experience in technical support, system administration, or a similar role, with a strong focus on SaaS products.
  • In-depth knowledge of troubleshooting enterprise software, operating systems (Windows, Linux), and networking concepts (TCP/IP, DNS, HTTP).
  • Experience with cloud platforms (AWS, Azure, GCP) and related services.
  • Proficiency in scripting languages (e.g., Python, Bash) for automation and diagnostics is highly desirable.
  • Excellent problem-solving, analytical, and debugging skills.
  • Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to both technical and non-technical users.
  • Strong customer service orientation and a commitment to delivering high-quality support.
  • Ability to work independently in a remote environment, manage time effectively, and prioritize tasks.
  • Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
This is an exciting opportunity to join a growing company and contribute to its success by ensuring exceptional customer support. If you are a dedicated and technically proficient professional passionate about solving complex problems, we encourage you to apply.
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Senior Technical Support Engineer (Remote)

27513 Raleigh, North Carolina $90000 Annually WhatJobs

Posted 4 days ago

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Job Description

full-time
Our client, a rapidly growing SaaS company, is seeking an experienced Senior Technical Support Engineer to join their dedicated, fully remote customer success team. This crucial role involves providing expert-level technical assistance and troubleshooting for our client's sophisticated software platform. You will be the primary point of contact for complex customer inquiries, diagnosing and resolving technical issues efficiently and effectively. Responsibilities include analyzing customer-reported problems, reproducing bugs, documenting solutions, and collaborating with engineering and product teams to address underlying issues. The ideal candidate will possess a deep understanding of software architecture, cloud computing environments (AWS, Azure), and common operating systems (Windows, Linux, macOS). Proven experience with scripting languages (e.g., Python, Bash) for troubleshooting and automation is highly desirable. You will also be responsible for creating and maintaining technical documentation, knowledge base articles, and customer-facing FAQs to empower users and reduce support escalations. Excellent communication skills are paramount, as you will be interacting with customers of varying technical expertise, as well as internal development teams. This is a remote-first position, allowing you to contribute from anywhere within the US. We are looking for a proactive, detail-oriented individual with a strong problem-solving aptitude and a passion for customer satisfaction. Join a supportive team and play a vital role in ensuring our customers achieve maximum value from our innovative software solutions. This opportunity is perfect for a seasoned support professional looking to make a significant impact in a dynamic, fully remote setting. Your analytical skills and dedication to customer advocacy will be key to your success in this role. Contribute to product improvement by providing insightful feedback from the front lines of customer interaction. Embrace the freedom and focus that a remote work environment provides.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 6 years of experience in technical support, helpdesk, or a similar customer-facing technical role.
  • Expertise in troubleshooting complex software issues and understanding of software development lifecycle.
  • Proficiency in at least one scripting language (e.g., Python, Bash) for diagnostic purposes.
  • Familiarity with cloud platforms (AWS, Azure) and database technologies.
  • Excellent analytical, problem-solving, and critical-thinking skills.
  • Outstanding written and verbal communication skills, with the ability to explain technical concepts clearly.
  • Strong customer service orientation and a commitment to exceeding customer expectations.
  • Ability to work independently and manage time effectively in a fully remote environment.
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Senior Technical Support Engineer - Cloud Infrastructure

27601 Raleigh, North Carolina $95000 Annually WhatJobs

Posted 5 days ago

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full-time
Our client is seeking an experienced Senior Technical Support Engineer to join their highly collaborative and fully remote support team. This role is critical in providing exceptional technical assistance and troubleshooting for our enterprise clients utilizing our cloud infrastructure solutions. You will be the primary point of contact for complex technical issues, ensuring rapid resolution and customer satisfaction. The ideal candidate will possess a deep understanding of cloud computing environments (AWS, Azure, GCP), networking protocols, operating systems (Linux/Windows), and containerization technologies (Docker, Kubernetes). Responsibilities include diagnosing and resolving advanced technical problems, documenting solutions, contributing to our knowledge base, and escalating issues to engineering teams when necessary. You will also proactively identify trends in support requests to drive product improvements and enhance customer experience. We are looking for a proactive problem-solver with excellent communication skills, the ability to explain technical concepts to both technical and non-technical audiences, and a strong commitment to customer service. This role requires the ability to manage multiple priorities in a fast-paced, remote environment and a passion for continuous learning in the ever-evolving cloud technology landscape. Your expertise in troubleshooting complex distributed systems and your dedication to providing world-class support will be highly valued. This is an excellent opportunity to grow your career within a leading technology company, working entirely remotely.

Key Responsibilities:
  • Provide Tier 3 technical support for cloud infrastructure and related services.
  • Diagnose and resolve complex hardware, software, and network issues for enterprise clients.
  • Manage and prioritize incoming support tickets, ensuring timely resolution and adherence to SLAs.
  • Troubleshoot issues related to cloud platforms (AWS, Azure, GCP), including compute, storage, and networking.
  • Analyze system logs, network traces, and performance data to identify root causes of problems.
  • Document technical solutions, troubleshooting steps, and best practices in a knowledge base.
  • Escalate unresolved issues to development and engineering teams with detailed information.
  • Collaborate with cross-functional teams to improve product stability and customer experience.
  • Develop and deliver technical training materials for internal teams and customers.
  • Proactively identify areas for service improvement and recommend solutions.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 5 years of experience in technical support or systems administration, with a focus on cloud environments.
  • In-depth knowledge of cloud platforms (AWS, Azure, or GCP) and associated services.
  • Strong understanding of Linux and/or Windows operating systems.
  • Experience with networking concepts (TCP/IP, DNS, HTTP/S, firewalls).
  • Familiarity with containerization technologies (Docker, Kubernetes) is a plus.
  • Excellent problem-solving and troubleshooting skills.
  • Strong written and verbal communication abilities.
  • Ability to work independently and manage time effectively in a remote setting.
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow).
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Remote Tier 2 Technical Support Specialist

27601 Raleigh, North Carolina $65000 Annually WhatJobs

Posted 5 days ago

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full-time
Our client is seeking a highly skilled and motivated Remote Tier 2 Technical Support Specialist to join their expanding technical support team. This is a fully remote role, offering a fantastic opportunity for individuals passionate about technology and customer problem-solving to work from their home office. You will be responsible for providing advanced technical assistance to end-users, troubleshooting complex hardware and software issues, and ensuring timely and effective resolution. The ideal candidate will possess a strong technical aptitude, excellent diagnostic skills, and exceptional customer service abilities. You will serve as a key point of escalation for Tier 1 support, documenting solutions, and contributing to the knowledge base to enhance overall support efficiency. This role requires a proactive approach to problem-solving and a commitment to delivering an outstanding user experience.

Key Responsibilities:
  • Provide advanced technical support to end-users experiencing hardware, software, and network issues.
  • Diagnose and resolve complex technical problems escalated from Tier 1 support.
  • Utilize remote support tools to troubleshoot and resolve issues efficiently.
  • Document all support interactions, resolutions, and technical procedures in the ticketing system.
  • Create and maintain knowledge base articles and troubleshooting guides.
  • Collaborate with IT teams and vendors to resolve escalated issues and implement system improvements.
  • Identify recurring technical issues and recommend preventative solutions.
  • Assist in the deployment and configuration of new hardware and software.
  • Provide training and guidance to end-users on technical best practices.
  • Ensure customer satisfaction through timely and professional technical assistance.

Qualifications:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
  • Minimum of 3-5 years of experience in technical support, with a focus on Tier 2 or advanced troubleshooting.
  • Proven experience providing technical support in a fully remote environment.
  • Strong knowledge of operating systems (Windows, macOS), common software applications, and network troubleshooting.
  • Experience with remote support tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Jira Service Management, ServiceNow).
  • Excellent analytical and problem-solving skills.
  • Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
  • Ability to work independently and manage time effectively in a remote setting.
  • Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
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Technical Equipment & Fleet Support Specialist

27560 Morrisville, North Carolina Siemens Energy

Posted 7 days ago

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Job Description

**A Snapshot of Your Day**
**On a day-to-day basis, you will be responsible for assisting warehouse personnel with pulling, packing, shipping, and receiving materials, while overseeing incoming and outgoing shipments of field technical equipment. You will manage inventory, organize equipment for transformer crews, and support vehicle maintenance logistics, ensuring all operations run smoothly. Additionally, you will maintain cleanliness in the service areas, arrange for the disposal of hazardous materials, and order consumable goods to enhance overall efficiency.**
**How You'll Make an Impact**
+ **Support warehouse operations including pulling, packing, shipping, receiving, cycle counting, and ordering consumables for GT SV Parts and Selma Service teams.**
+ **Manage incoming and outgoing shipments of field technical equipment and maintain inventory records (TCTP) for service equipment.**
+ **Coordinate equipment setup for transformer crews and assist with outfitting or decommissioning service trailers and tractor trailers.**
+ **Assist Fleet Specialist with service vehicle logistics, maintenance, and CDL-type vehicle handling.**
+ **Maintain and organize the service yard, warehouse, and training areas to meet operational, security, and EQS standards.**
+ **Conduct inspections and maintenance on transformer equipment, generators, trucks, trailers, and arrange proper disposal of hazardous and operational materials.**
**What You Bring**
+ **Excellent written and oral communication skills.**
+ **Skilled in Microsoft office products (Power Point, Word and Excel).**
+ **3+ years' experience in SAP (PT2) / Inventory management system.**
+ **Class A CDL required.**
+ **Familiarization of DOT standards for vehicle maintenance and inspections.**
+ **General electrical and safety familiarity.**
+ **General warehousing / plant operations experience**
**About the Team**
**Grid Technologies**
**Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.**
**Who is Siemens Energy?**
**At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.**
**Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.**
**Find out how you can make a difference at Siemens Energy: **Career growth and development opportunities; supportive work culture**
+ **Company paid Health and wellness benefits**
+ **Paid Time Off and paid holidays**
+ **401K savings plan with company match**
+ **Family building benefits**
+ **Parental leave**
** Employment Opportunity Statement
Siemens Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local
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