7,314 Technology Business jobs in the United States

Business & Technology Integration - Business Analyst

94039 Mountainview, California eTeam

Posted 2 days ago

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Job Description

Title: Oracle EBS Service Contracts - Functional Consultant
Location: Mountain View, CA Onsite
Duration: 8 Months of Contract


Responsibilities:
The client is a company that operates a social networking platform for professionals, providing services for career development and business networking. As a Business Analyst, you will be responsible for analyzing the organization and designing its processes and systems. This includes assessing the business model and its integration with technology, evaluating the current state, identifying customer requirements, and defining the future state and/or business solution. You will be expected to be a subject matter expert, collaborate and manage the team to perform effectively, make team decisions, engage with multiple teams, and contribute to key decisions. Additionally, you will provide solutions to problems for your immediate team and across multiple teams. Advanced proficiency in Order to Cash (OTC) is required. Expert proficiency in Oracle EBS Receivables, Service Contracts, Revenue Recognition, and intermediate proficiency in Oracle EBS General Ledger are recommended.
8 to 10 years of hands-on experience in Oracle EBS Applications (Oracle E-Business Suite).
Facilitate workshops to gather requirements and ensure alignment among stakeholders.
Develop process maps and documentation to illustrate current and future state processes.
Utilize data analysis techniques to identify trends and insights that inform business decisions.
Collaborate with technical teams to ensure that business requirements are translated into functional specifications.
Provide training and support to team members and stakeholders on new processes and systems.

What are "must-have" skills for this role:
1. Oracle EBS
2. OTC
3. Oracle EBS General Ledger
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Technology Business Management Analyst

95828 Florin, California State of California

Posted 1 day ago

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Job Description

Under the general supervision of the Technology Business and Financial Management Chief (Research Data Supervisor I), the incumbent plays a key role in the IT budget development, tracking, processing and projection responsibilities of the Technology Business and Financial Management Office. The incumbent will work in CGI Advantage to create, modify, review and approve financial transactions in the accounting system. In this capacity, the incumbent will be responsible for the development of complex reports and methodologies, data analysis, data validation, data import/export, and development and design of transformations between enterprise-wide data sets. The incumbent will assist with the maturation and expansion of the enterprise Technology Business Management (TBM) application, now known as the Transparency and Financial Management (TAFM) tool. The incumbent will help create and interpret reports/dashboards to meet business user requirements. Resolve complex system problems relating to configuration, data quality and system enhancements.

PARF# 20-6-068 / JC-

Eligibility for hire may be determined by your score on the Information Technology Associate exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click here and search by typing in the classification title.

T he Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job.





Apply today to join our team! We especially encourage applicants to check out our Caltrans Career Compass tool! The Caltrans Career Compass is a tool to assist and help candidates understand and succeed in applying to Caltrans positions.

You will find additional information about the job in the Duty Statement .

Working Conditions
Position located at 1120 N Street, Sacramento, Sacramento County.

Multiple positions may be filled from this recruitment.

This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans's evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee's designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.

If not working remotely, the employee will work in a climate-controlled office under artificial lighting using a personal computer. The employee may be required to work for extended periods of time in a computer room that maintains an approximate temperature of 70 degrees.

The employee may be required to travel. When available, a State vehicle will be provided. Possession of a valid driver's license is required when operating a State owned or leased vehicle. If the employee utilizes their own personal vehicle, they may be reimbursed for travel expenses.

The employee may be required to occasionally work overtime outside of normal work hours to resolve problems. Applicable compensation will follow the current and appropriate bargaining unit contract.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

  • RESEARCH DATA ANALYST II
Additional Documents
  • Job Application Package Checklist
  • Duty Statement

Position Details Job Code #:
JC-

Position #(s):
-XXX

Working Title:
Technology Business Management Analyst

Classification:
RESEARCH DATA ANALYST II $6,647.00 - $8,325.00 A
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:
Multiple

Work Location:
Sacramento County

Telework:
Hybrid

Job Type:
Permanent, Full Time

Department Information
Caltrans Mission: Improving lives and communities through transportation.

Caltrans Vision: A thriving and connected California.

The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity.

Department Website:

Director's EEO Policy :

Director's EEO Policy Statement:

Special Requirements
  • Statement of qualifications (SOQ) required.
SOQ Instructions:
  • Must not exceed two (2) pages in length
  • Must be written in Arial 12-point font
  • Each evaluation criteria must be addressed separately and in order
  • Describe your work experience and/or education that would make you the best candidate for this position.
  • Describe your experience with data analysis tools; specify which tools and how you used them.
  • Describe your experience preparing a presentation on a research project including a description of the presentation, scope of the research and the audience you presented to.
  • Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Please visit either of the following two websites for a list of evaluation agencies: or . Please redact birthdates and social security numbers.

    Application Instructions
    Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
    Final Filing Date: 9/18/2025
    Who May Apply
    Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

    Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

    How To Apply
    Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

    Address for Mailing Application Packages

    You may submit your application and any applicable or required documents to:

    Department of Transportation
    N/A
    Attn: Caltrans DHR Contact
    Certification Services MS-90
    P O Box
    Sacramento , CA

    Address for Drop-Off Application Packages

    You may drop off your application and any applicable or required documents at:

    Department of Transportation
    Drop-Off Address
    Caltrans DHR Contact
    Classification and Hiring Unit - ECOS
    th Street, MS 90
    Sacramento , CA 95816
    Closed on weekends and State holidays.
    08:00 AM - 05:00 PM

    Required Application Package Documents

    The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
    • Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
    • Resume is optional. It may be included, but is not required.
    • Statement of Qualifications -
      • Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.
    Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

    Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
    • Ability to act independently and attention to detail
    • Ability to apply critical thinking sk ills to problem solving
    • Ability to apply knowledge of research methods, techniques, application of computerized models to research data; statistical methods, and other methods used in the analysis and projections of data.
    • Knowledge of Microsoft 365 applications (Excel, Word, PowerPoint, Outlook, Teams)

    Benefits
    Click HERE to view the Benefits Summary for Civil Service Employees in the State of California.

    Contact Information
    The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
    Human Resources Contact:
    Dina Coloma


    Hiring Unit Contact:
    IT Admin HR



    Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
    EEO Contact:
    Caltrans EEO Office


    California Relay Service: (TTY), (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

    Important Application Instructions

    The State application (STD. 678) is required, and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC- ), PARF# 20-6-068 and title of the position (Research Data Analyst II) must be included on the STD. 678 form.

    Electronic applications through your CalCareers account are highly recommended and encouraged.

    Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.

    NOTE: Do not submit the "Equal Employment Opportunity" questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver's license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.

    Equal Opportunity Employer
    The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

    It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
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    Technology Business Management Lead

    22201 Arlington, Virginia Cahaba Federal Solutions

    Posted 6 days ago

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    Job Description

    Cahaba Federal Solutions is a rapidly growing small business specializing in intelligence, prototyping and integration, systems engineering, and technology development. Honored with Huntsville's Best Places to Work® Gold Award 2024 and recognized as a Best Place for Working Parents®, Cahaba is a trusted partner in advancing national security through innovative solutions to critical challenges. We are committed to supporting our nation's most vital missions with dedication and expertise. Joining the Cahaba team means access to meaningful career growth, opportunities for personal development, and the chance to tackle engaging and impactful work.

    Job Summary :

    We are seeking Technology Business Management (TBM) Lead to develop technology roadmaps that support strategic initiatives. The manager will lead other TBM personnel, manage technology plans and track performance against business objectives.

    Key Responsibilities:

    • Perform strategic planning activities: Develop and implement a comprehensive Technology Business Management strategy that aligns IT investments with organizational goals and priorities. Collaborate with senior leadership to understand business needs and translate them into actionable technology initiatives. Create a technology roadmap that outlines strategic priorities, project timelines, and resource allocation.
    • Manage the technology portfolio: Track project status, risks, and outcomes to ensure alignment with strategic objectives. Facilitate project prioritization discussions, ensuring that resources are allocated to initiatives that provide the highest value to the organization. Evaluate project performance post-implementation, using metrics to assess the impact on business operations.
    • Lead Technology Business Management (TBM) personnel: Lead and mentor a team of TBM professionals, fostering a culture of collaboration, innovation, and continuous improvement. Provide training and development opportunities for team members, enhancing their skills and knowledge in technology management and financial oversight. Conduct performance evaluations and provide constructive feedback to support employee growth and development.
    • Perform financial management functions: Oversee the budgeting and financial management processes for technology projects, ensuring effective allocation of resources and adherence to budgetary constraints. Conduct cost-benefit analyses and financial forecasting for technology investments, providing insights to support decision-making. Monitor and report on technology spending, identifying trends and areas for cost savings.
    • Engage with stakeholders: Serve as the primary point of contact between IT and business units, fostering strong relationships and ensuring effective communication regarding technology initiatives. Collaborate with cross-functional teams to identify technology needs and opportunities for innovation, ensuring that solutions are aligned with business strategies. Prepare and present regular updates to senior management and stakeholders on technology initiatives, financial performance, and strategic recommendations.
    • Manage compliance requirements: Establish and enforce governance frameworks and best practices for technology management, ensuring compliance with organizational policies and industry standards. Develop and implement processes for project management, risk management, and change management within the technology portfolio. Stay current on industry trends, emerging technologies, and best practices in TBM, leveraging this knowledge to inform strategic decisions.
    Required Qualifications:
    • Must possess an active security clearance.
    • BS Degree and 10 years of applicable experience with Department of Defense acquisition processes.
    • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and other relevant applications
    • Some travel is required.
    • Must have an in-scope Secret security clearance.

    Cahaba's full-time employees are rewarded with competitive salaries* and an outstanding comprehensive benefits package. These benefits include Blue Cross Blue Shield medical coverage, Guardian vision and dental insurance, company-funded life, short-term and long-term disability, tuition reimbursement, wellness benefits, 11 paid government holidays, generous paid time off, and robust retirement plan solutions.

    Employment opportunities at Cahaba Federal Solutions are based upon a candidate's qualifications and capabilities to perform the essential functions of a particular job and are free from discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, protected veteran status, genetic information, or any other characteristic protected by law.

    *Compensation for this position is determined by a variety of factors, to include a candidate's relevant work experience, location, skills, and certifications.
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    Technology Business Consultant Seniors

    33646 Tampa, Florida FIS

    Posted 7 days ago

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    Job Description

    Job Description

    FIS Management Services, LLC seeks Technology Business Consultant Seniors in Jacksonville, FL to develop and implement solutions that require analysis and research. Works on small to large, complex projects that require increased skill in one or more technologies. Possess knowledge in a specific business area. Work on one or more projects as a team member or as a project lead. Work under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Responsible for leveraging specialized knowledge of FIS technologies to work individually and within a team on technology business consulting projects to meet specific client requirements. Utilize advanced knowledge of proprietary tools to expertly research and document client needs, technology or regulations related to system design, enhancement and acquiring hardware or software that will impact multiple platforms and applications. Define product scope, objectives, and requirements, along with specifications and data models for product development and testing. Apply expertise with FIS technology to create detailed specifications from which programs will be written. Analyze marketplace, industry, company, technology trends and best practices, vendor products and services, along with system impacts to other systems and procedures. Utilize specialized understanding of proprietary technologies to write test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained. Conduct a variety of tests such as system, integration, readiness, and acceptance tests, using client data to be certain client needs will be met. Consult directly with clients and may travel to client site. Leverage specialized knowledge of FIS methodologies to act as team leader for technical aspects of consulting projects leading sub-plans or small projects. Mentor, guide, advise and check work of less experienced business systems analysts and technology business consultants. Apply unique expertise with FIS methodologies to play a key role in training client and technical support personnel on enhancements, new systems or procedures. Training may be delivered one-on-one as knowledge transfer or in a classroom setting depending on number in audience and client preference.

    REQUIREMENTS: Bachelor's degree or foreign equivalent in Information Technology, Finance, Mathematics or related field and five (5) years of progressively responsible experience in the job offered or a related occupation: utilizing waterfall model or agile approaches to standard software development methodologies; working with application programming languages including Python, C#, C++, and Java; utilizing specialized understanding of technologies and mathematics/analytics to write test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained; conducting system and integrations testing, user acceptance testing to manage product releases and release any changes after careful consideration of client data; analyzing and summarizing client's specific needs around the technology to solve financial problems and translate these into solutions in the application using python and other programming languages. In the alternative, the employer will accept a Master's degree in the above listed fields and three (3) years of experience in the above listed skills. Telecommuting and/or working from home may be permissible pursuant to company policies.

    QUALIFIED APPLICANTS: Please apply directly through our website by clicking on "Apply Now."

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    EEOC Statement

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

    For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass
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    Technology Business Consultant Seniors

    32290 Jacksonville, Florida FIS

    Posted 7 days ago

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    Job Description

    Position Type :

    Full time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Education Desired :

    Bachelor of Computer Science

    Job Description

    FIS Management Services, LLC seeks Technology Business Consultant Seniors in Jacksonville, FL to develop and implement solutions that require analysis and research. Works on small to large, complex projects that require increased skill in one or more technologies. Possess knowledge in a specific business area. Work on one or more projects as a team member or as a project lead. Work under general supervision with latitude for independent judgment. May consult with senior peers on certain projects. Responsible for leveraging specialized knowledge of FIS technologies to work individually and within a team on technology business consulting projects to meet specific client requirements. Utilize advanced knowledge of proprietary tools to expertly research and document client needs, technology or regulations related to system design, enhancement and acquiring hardware or software that will impact multiple platforms and applications. Define product scope, objectives, and requirements, along with specifications and data models for product development and testing. Apply expertise with FIS technology to create detailed specifications from which programs will be written. Analyze marketplace, industry, company, technology trends and best practices, vendor products and services, along with system impacts to other systems and procedures. Utilize specialized understanding of proprietary technologies to write test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained. Conduct a variety of tests such as system, integration, readiness, and acceptance tests, using client data to be certain client needs will be met. Consult directly with clients and may travel to client site. Leverage specialized knowledge of FIS methodologies to act as team leader for technical aspects of consulting projects leading sub-plans or small projects. Mentor, guide, advise and check work of less experienced business systems analysts and technology business consultants. Apply unique expertise with FIS methodologies to play a key role in training client and technical support personnel on enhancements, new systems or procedures. Training may be delivered one-on-one as knowledge transfer or in a classroom setting depending on number in audience and client preference.

    REQUIREMENTS: Bachelor's degree or foreign equivalent in Information Technology, Finance, Mathematics or related field and five (5) years of progressively responsible experience in the job offered or a related occupation: utilizing waterfall model or agile approaches to standard software development methodologies; working with application programming languages including Python, C#, C++, and Java; utilizing specialized understanding of technologies and mathematics/analytics to write test plans and test cases to ensure enhancements made to applications meet client needs and application integrity is maintained; conducting system and integrations testing, user acceptance testing to manage product releases and release any changes after careful consideration of client data; analyzing and summarizing client's specific needs around the technology to solve financial problems and translate these into solutions in the application using python and other programming languages. In the alternative, the employer will accept a Master's degree in the above listed fields and three (3) years of experience in the above listed skills. Telecommuting and/or working from home may be permissible pursuant to company policies.

    QUALIFIED APPLICANTS: Please apply directly through our website by clicking on "Apply Now."

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    EEOC Statement

    FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here


    For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass

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    Technology Business Systems Consultant

    50265 West Des Moines, Iowa Motion Recruitment Partners

    Posted 4 days ago

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    Job Description

    Technology Business Systems Consultant
    WEST DES MOINES, Iowa
    **Hybrid**
    Contract
    $35.59/hr - $40.11/hr
    Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Technology Business Systems Consultant in West Des Moines, IA (Hybrid).
    Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.
    Contract Duration: 9 Months+ with extensions or FTE conversion
    **Required Skills & Experience**
    + 2+ years of Business Systems Data experience,
    + 2+ years in business systems / reporting ops with hands-on exception monitoring & remediation
    + Proven SLA delivery, root-cause analysis, and clear documentation
    + Strong written/verbal communication; cross-functional collaboration
    **Desired Skills & Experience**
    + Loyalty/Rewards (credit card) domain exposure
    + Mainframe (z/OS, JCL) familiarity
    + Process improvement experience
    + Strong Attention to detail
    **What You Will Be Doing**
    + Support the Co-Branded & Branded Credit Cards Loyalty/Rewards space by monitoring control and exception reports, correcting identified defects via front end systems, and driving process efficiencies and report consolidation-all within published SLAs. Partner with technology, operations, and risk/control teams to deliver timely, auditable fixes and strengthen reporting quality. (Mainframe familiarity a plus.
    + Participate in low to moderately complex initiatives and identify opportunity for process improvements within Technology Business Systems Consulting.
    + Review and analyze basic or tactical Technology Business Systems Consulting assignments or challenges that require research, evaluation, and selection of alternatives, related to low-to-medium risk deliverables.
    + Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing understanding of function, policies, procedures, and compliance requirements.
    + Provide information to client personnel in Technology Business Systems Consulting.
    **You will receive the following benefits:**
    + Medical Insurance - Four medical plans to choose from for you and your family
    + Dental & Orthodontia Benefits
    + Vision Benefits
    + Health Savings Account (HSA)
    + Health and Dependent Care Flexible Spending Accounts
    + Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
    + Hospital Indemnity Insurance
    + 401(k) including match with pre and post-tax options
    + Paid Sick Time Leave
    + Legal and Identity Protection Plans
    + Pre-tax Commuter Benefit
    + 529 College Saver Plan
    Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.
    **Posted by:** Rene Sadlier
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    Customer Service Technology Business Consultant

    43224 Columbus, Ohio Accenture

    Posted 1 day ago

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    Job Description

    We Are:

    Accenture Song—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

    The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

    You are:An expert in customer service from customer interactions to back-office functions including contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer service organizations what drives customer interactions & channels, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you’re ready to apply your knowledge to help clients optimize and transform their customer service solutions. You’ve led a customer service transformation previously and are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Working in an agile, fast-paced environment energizes you, and you’re at your best when contributing to a team. You’re always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.

    The work:

    • Evaluate clients’ current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals

    • Define business and implementation of roadmaps, and execute delivery of solutions

    • Lead delivery teams to redesign clients’ organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences

    • Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions

    • Advise clients on ways to measure and improve their customer-centric metrics

    • Establish relationships with client stakeholders and build long-term partnerships for Accenture

    • Work with technology ecosystem partners to design and implement service technology platforms

    • Manage and coach junior team members, and continue to develop your own expertise

    • Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position

    Here’s what you’ll need:

    • A minimum of five (5) years of consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including:

    • Solutioning and selling new ideas and proposals

    • Blending business requirements together with technology platform capabilities

    • Incorporating experience design and analytics into customer service, and support processes

    • 3+ years of experience working with: Cloud (SaaS) solutions for Service and determining how they fit into a client’s larger application ecosystem

    • 3+ years of experience working with Customer service platform technologies (such as Genesys, NICE, Salesforce, Microsoft Dynamics, Amazon Connect, Google CES etc.)

    • 1+ years of experience working with Artificial intelligence and front-end digital platforms

    • 3+ years of functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management

    Bonus points if:

    • Experience in conducting analysis of Service technology platform requirements and producing recommendations against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations

    • Have hands-on experience with artificial intelligence, GenAI and conversational design

    • Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing

    Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

    Information on benefits is here. (

    Role Location Annual Salary Range

    California $63,800 to $96,000

    Colorado 63,800 to 169,300

    District of Columbia 68,000 to 180,300

    Illinois 59,100 to 169,300

    Minnesota 63,800 to 169,300

    Maryland 63,800 to 169,300

    New York/New Jersey 59,100 to 196,000

    Washington 68,000 to 180,300

    What We Believe

    We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

    Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (

    Equal Employment Opportunity Statement

    Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .

    Requesting An Accommodation

    Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

    If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at , send us an email ( or speak with your recruiter.

    Other Employment Statements

    Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

    Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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    Customer Service Technology Business Consultant

    50319 Des Moines, Iowa Accenture

    Posted 1 day ago

    Job Viewed

    Tap Again To Close

    Job Description

    We Are:

    Accenture Song—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

    The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

    You are:An expert in customer service from customer interactions to back-office functions including contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer service organizations what drives customer interactions & channels, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you’re ready to apply your knowledge to help clients optimize and transform their customer service solutions. You’ve led a customer service transformation previously and are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Working in an agile, fast-paced environment energizes you, and you’re at your best when contributing to a team. You’re always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.

    The work:

    • Evaluate clients’ current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals

    • Define business and implementation of roadmaps, and execute delivery of solutions

    • Lead delivery teams to redesign clients’ organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences

    • Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions

    • Advise clients on ways to measure and improve their customer-centric metrics

    • Establish relationships with client stakeholders and build long-term partnerships for Accenture

    • Work with technology ecosystem partners to design and implement service technology platforms

    • Manage and coach junior team members, and continue to develop your own expertise

    • Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position

    Here’s what you’ll need:

    • A minimum of five (5) years of consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including:

    • Solutioning and selling new ideas and proposals

    • Blending business requirements together with technology platform capabilities

    • Incorporating experience design and analytics into customer service, and support processes

    • 3+ years of experience working with: Cloud (SaaS) solutions for Service and determining how they fit into a client’s larger application ecosystem

    • 3+ years of experience working with Customer service platform technologies (such as Genesys, NICE, Salesforce, Microsoft Dynamics, Amazon Connect, Google CES etc.)

    • 1+ years of experience working with Artificial intelligence and front-end digital platforms

    • 3+ years of functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management

    Bonus points if:

    • Experience in conducting analysis of Service technology platform requirements and producing recommendations against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations

    • Have hands-on experience with artificial intelligence, GenAI and conversational design

    • Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing

    Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

    Information on benefits is here. (

    Role Location Annual Salary Range

    California $63,800 to $96,000

    Colorado 63,800 to 169,300

    District of Columbia 68,000 to 180,300

    Illinois 59,100 to 169,300

    Minnesota 63,800 to 169,300

    Maryland 63,800 to 169,300

    New York/New Jersey 59,100 to 196,000

    Washington 68,000 to 180,300

    What We Believe

    We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

    Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (

    Equal Employment Opportunity Statement

    Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .

    Requesting An Accommodation

    Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

    If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at , send us an email ( or speak with your recruiter.

    Other Employment Statements

    Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

    Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

    View Now

    Customer Service Technology Business Consultant

    94199 San Francisco, California Accenture

    Posted 1 day ago

    Job Viewed

    Tap Again To Close

    Job Description

    We Are:

    Accenture Song—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

    The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

    You are:An expert in customer service from customer interactions to back-office functions including contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer service organizations what drives customer interactions & channels, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you’re ready to apply your knowledge to help clients optimize and transform their customer service solutions. You’ve led a customer service transformation previously and are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Working in an agile, fast-paced environment energizes you, and you’re at your best when contributing to a team. You’re always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.

    The work:

    • Evaluate clients’ current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals

    • Define business and implementation of roadmaps, and execute delivery of solutions

    • Lead delivery teams to redesign clients’ organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences

    • Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions

    • Advise clients on ways to measure and improve their customer-centric metrics

    • Establish relationships with client stakeholders and build long-term partnerships for Accenture

    • Work with technology ecosystem partners to design and implement service technology platforms

    • Manage and coach junior team members, and continue to develop your own expertise

    • Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position

    Here’s what you’ll need:

    • A minimum of five (5) years of consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including:

    • Solutioning and selling new ideas and proposals

    • Blending business requirements together with technology platform capabilities

    • Incorporating experience design and analytics into customer service, and support processes

    • 3+ years of experience working with: Cloud (SaaS) solutions for Service and determining how they fit into a client’s larger application ecosystem

    • 3+ years of experience working with Customer service platform technologies (such as Genesys, NICE, Salesforce, Microsoft Dynamics, Amazon Connect, Google CES etc.)

    • 1+ years of experience working with Artificial intelligence and front-end digital platforms

    • 3+ years of functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management

    Bonus points if:

    • Experience in conducting analysis of Service technology platform requirements and producing recommendations against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations

    • Have hands-on experience with artificial intelligence, GenAI and conversational design

    • Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing

    Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

    Information on benefits is here. (

    Role Location Annual Salary Range

    California $63,800 to $96,000

    Colorado 63,800 to 169,300

    District of Columbia 68,000 to 180,300

    Illinois 59,100 to 169,300

    Minnesota 63,800 to 169,300

    Maryland 63,800 to 169,300

    New York/New Jersey 59,100 to 196,000

    Washington 68,000 to 180,300

    What We Believe

    We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

    Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (

    Equal Employment Opportunity Statement

    Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .

    Requesting An Accommodation

    Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

    If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at , send us an email ( or speak with your recruiter.

    Other Employment Statements

    Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

    Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

    View Now

    Customer Service Technology Business Consultant

    37247 Nashville, Tennessee Accenture

    Posted 1 day ago

    Job Viewed

    Tap Again To Close

    Job Description

    We Are:

    Accenture Song—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

    The digital economy has caused a massive increase in the amount and importance of digital content. Digital content and the customer experience it fuels are, together, a vital expression of a brand’s voice and purpose. We help leading brands create and deliver the right content for the right customer at the right time for immersive, relevant experiences. We offer an end-to-end approach to the content lifecycle and cut through the complexity for improved speed to market and relevance, at scale. Our unique tools and services organize, store, and optimize content, including taxonomy, rights and asset management, analytics, and quality assurance.

    You are:An expert in customer service from customer interactions to back-office functions including contact centers, with an understanding of the software / technology that enables day-to-day operations. You understand the ins and outs of customer service organizations what drives customer interactions & channels, how to unlock and deliver customer value and think about customer support in a digital, self-service manner and you’re ready to apply your knowledge to help clients optimize and transform their customer service solutions. You’ve led a customer service transformation previously and are currently experimenting with how GenAI can impact your business and understand large scale technology delivery. Working in an agile, fast-paced environment energizes you, and you’re at your best when contributing to a team. You’re always ready to dive deep into creative and analytical thinking to solve problems and transform challenges into opportunities. Leadership and verbal skills Yours are top-drawer, and you know how to work well with everyone from junior colleagues to executive stakeholders.

    The work:

    • Evaluate clients’ current customer service offerings, identify gaps, shape vision, provide recommendations and propose strategic solutions that address their unique needs and business goals

    • Define business and implementation of roadmaps, and execute delivery of solutions

    • Lead delivery teams to redesign clients’ organizational structure, processes, and technology capabilities so they can deliver optimal customer service experiences

    • Collaborate with visual designers and analytic teams to generate insights and deliver customer centric, insight driven solutions

    • Advise clients on ways to measure and improve their customer-centric metrics

    • Establish relationships with client stakeholders and build long-term partnerships for Accenture

    • Work with technology ecosystem partners to design and implement service technology platforms

    • Manage and coach junior team members, and continue to develop your own expertise

    • Contribute to perspectives and thought leadership to help Accenture maintain its thought-leadership position

    Here’s what you’ll need:

    • A minimum of five (5) years of consulting experience with heavy focus working in customer service, customer support, contact center environment or digital customer field including:

    • Solutioning and selling new ideas and proposals

    • Blending business requirements together with technology platform capabilities

    • Incorporating experience design and analytics into customer service, and support processes

    • 3+ years of experience working with: Cloud (SaaS) solutions for Service and determining how they fit into a client’s larger application ecosystem

    • 3+ years of experience working with Customer service platform technologies (such as Genesys, NICE, Salesforce, Microsoft Dynamics, Amazon Connect, Google CES etc.)

    • 1+ years of experience working with Artificial intelligence and front-end digital platforms

    • 3+ years of functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management

    Bonus points if:

    • Experience in conducting analysis of Service technology platform requirements and producing recommendations against benchmarks, producing recommendations, and performing implementations as a result of analysis and recommendations

    • Have hands-on experience with artificial intelligence, GenAI and conversational design

    • Experience in evaluating benchmark data (e. g. customer, process, financial benchmarks); web/chat/ email contacts, social media, contact center technology sales or project management experience with center start-ups, consolidation or outsourcing

    Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.We accept applications on an on-going basis and there is no fixed deadline to apply.

    Information on benefits is here. (

    Role Location Annual Salary Range

    California $63,800 to $96,000

    Colorado 63,800 to 169,300

    District of Columbia 68,000 to 180,300

    Illinois 59,100 to 169,300

    Minnesota 63,800 to 169,300

    Maryland 63,800 to 169,300

    New York/New Jersey 59,100 to 196,000

    Washington 68,000 to 180,300

    What We Believe

    We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

    Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (

    Equal Employment Opportunity Statement

    Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

    All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

    Accenture is committed to providing veteran employment opportunities to our service men and women.

    For details, view a copy of the Accenture Equal Employment Opportunity and Affirmative Action Policy Statement ( .

    Requesting An Accommodation

    Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

    If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at , send us an email ( or speak with your recruiter.

    Other Employment Statements

    Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

    Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

    Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

    The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

    View Now
     

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