11,718 Technology Manager jobs in the United States

The IT Manager is responsible for leading all cybersecurity, technology delivery, and IT infrastructure operations for the organization at the global level. This position will ensure the security, scalability, and stability of the company’s global IT environment, while driving strategic technology initiatives that support business growth and innovation.

Responsibilities

• Lead global cybersecurity initiatives for the organization, such as threat monitoring, personal data protection, and incident response.
• Direct global system monitoring, backup processes, and disaster recovery protocols to safeguard critical data and ensure business continuity.
• Develop infrastructure strategy to ensure successful operating system upgrades and hardware lifecycle management.
• Maintain, and when necessary, improve the security, stability, and reliability of the organization’s global IT network and infrastructure to ensure consistent performance.
• Collaborate with internal manufacturing/operations teams to ensure reliable connectivity and uptime for critical equipment.
• Collaborate with leadership on strategic IT planning and contribute to the development of the global IT budget.
• Negotiate and manage vendor contracts to optimize cost, performance, and service delivery/reliability.
• Provide escalation support for high-priority infrastructure or cybersecurity issues as necessary.
• Travel both domestically and internationally as necessary (<25%).

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field required. Master’s degree preferred.
• 5+ years of IT management-level experience required.
• Prior experience successfully managing global IT infrastructure and cybersecurity required.
• Strong understanding of network management and performance tuning required.
• Experience in strategic IT planning and implementation required.
• Willingness and ability to travel internationally, as necessary, required.
• Excellent written & verbal communication skills and ability to interact with various stakeholders, both technical and non-technical, to translate business needs into actionable solutions required.
• Relevant certifications such as CISSP, CISM, CISA, CCNP, etc. highly preferred.
• PLEASE NOTE : This position is unable to support work sponsorship at this time.

Greystone is a private national commercial real estate finance company with an established reputation as a leader in multifamily and healthcare finance, with over $12 billion in loan originations in 2024. The firm consistently ranks in the Top 10 for Fannie Mae & Freddie Mac multifamily loan originations and is the #1 Overall HUD Multifamily and Healthcare Lender in the country. Greystone also ranks nationally as a top affordable housing, seniors housing, and small balance loan lender. At Greystone, charity is at the heart of who we are and what we do.

At Greystone, everything we do is driven by our purpose of improving others’ lives. As we work hard to maintain our ranking as a top national commercial real estate lender, our culture of caring and support is just as important. We don’t just say “Where People Matter” – we lead with this mantra every day to guide our actions and behaviors. Greystone is committed to fostering and preserving a culture of inclusion. Belonging is at the heart of our culture of caring, integrity and excellence and is a driving force behind our entrepreneurial spirit and creativity.

Greystone IT is seeking an experienced and technically adept Business Technology Manager / Project Manager (BTM/PM) to lead medium - large, complex technology initiatives within the multifamily loan servicing space. This hands-on role requires strong command of both business processes and IT systems, with proven experience managing the full project lifecycle from intake through post-implementation. The ideal candidate has successfully delivered enterprise-scale technology projects, is fluent in Agile delivery, and can partner directly with business leaders, subject-matter experts, engineers, architects, and infrastructure teams to ensure solutions are robust, scalable, and aligned with business needs.

Primary Duties and Responsibilities:

• Lead complex IT projects supporting commercial real estate finance technology initiatives, including enterprise system implementations, data integrations, digital platform enhancements, and cloud-based technology solutions.
• Plan, manage, and execute projects from inception through delivery, ensuring alignment with organizational strategy, PMO standards, and regulatory requirements within the financial services environment.
• Drive Agile project delivery by facilitating Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives), maintaining visibility into team progress, and promoting accountability across all stakeholders.
• Define and manage project scope, schedules, budgets, and resources to ensure successful outcomes that meet business, technical, and compliance objectives.
• Identify, assess, and mitigate risks across technology, operations, and vendor dependencies to ensure smooth delivery of enterprise-grade solutions.
• Collaborate closely with cross-functional partners — including business stakeholders, product owners, engineers, QA, data teams, and infrastructure — to align technical solutions with business goals and client requirements.
• Develop and maintain comprehensive project documentation such as project charters, roadmaps, requirements, test plans, and user acceptance criteria to support audit readiness and operational transparency.
• Track and communicate performance metrics (e.g., velocity, burndown, and delivery KPIs) to PMO leadership and executive sponsors through dashboards, reports, and status updates.
• Champion Agile and PMO best practices, fostering a culture of collaboration, continuous improvement, and process optimization across teams.
• Ensure project execution and deliverables comply with internal and external policies and guidelines including security, data governance, and external regulations (e.g., HUD, GSE, etc.) governing financial and property data systems.
• Manage vendor relationships and third-party integrations, ensuring contractual deliverables, service levels, and quality standards are met.
• Drive organizational change management, supporting the rollout and adoption of new technologies, tools, and process enhancements through communication, training, and stakeholder engagement.
• Present project updates and solution demonstrations to business executives, technology leadership, and client partners, translating technical progress into business value.
• Leverage data-driven insights to troubleshoot and validate issues using SQL queries, API testing, root cause analysis, and other technical methods prior to escalation.
• Contribute to the continuous improvement of PMO frameworks, providing thought leadership and lessons learned to strengthen delivery practices across the enterprise portfolio.
• Apply strong technical aptitude to actively validate and troubleshoot system issues using SQL queries, API testing tools, and log analysis; collaborate with developers to isolate root causes and ensure timely resolution.
• Partner with data and engineering teams to define and document data integration workflows, mapping source-to-target requirements across systems to support enterprise data accuracy and process automation.
• Support release management activities, participating in release planning, deployment validation, smoke testing, and post-release monitoring to confirm functionality and performance alignment with business expectations.

• 5–8+ years of hands-on experience leading IT or technology-enabled projects, ideally within the commercial real estate, financial services, or mortgage industries, with direct accountability for delivery.
• Bachelor’s degree in an information technology discipline such as Management Information Systems, Computer Science, Business Administration, or a related field required.
• Project Management Professional (PMP®) or Certified ScrumMaster® (CSM) certification strongly preferred. Agile, SAFe, or ITIL certifications are a plus.
• Familiarity with loan origination, servicing systems or enterprise applications (e.g., CRM, ERP); experience with Salesforce is a plus.
• Proven success managing enterprise system implementations, data integrations, and software development projects using Agile or hybrid methodologies.
• Demonstrated ability to deliver complex, cross-functional initiatives on time, within budget, and in compliance with internal and external regulatory standards (e.g., GSE, HUD, SOC).
• Experience coordinating multiple stakeholders — including technology teams, business units, vendors, and external partners — across geographically distributed environments.
• Strong proficiency in Agile project management tools such as Jira, Confluence, Azure DevOps or equivalent.
• Solid understanding of the Systems Development Life Cycle (SDLC).
• Skilled in project estimation, sprint planning, risk management, and resource allocation within structured PMO frameworks.
• Strong technical aptitude demonstrated by working knowledge of SQL queries, data validation, root cause analysis or system administration.
• Demonstrated ability to bridge business and technology functions , with hands-on experience using tools such as SQL, Postman (or similar API testing platforms), and application log analyzers to validate integrations and troubleshoot production issues is a plus.
• Strong analytical and problem-solving skills with the ability to understand system architectures, data models, and technical dependencies to ensure successful project execution and solution quality.
• Exceptional ability to communicate effectively with both technical and non-technical audiences, including senior executives, engineers, and business stakeholders.
• Strong leadership presence, with the ability to influence without authority and foster a culture of collaboration and accountability.
• Highly organized, detail-oriented, and proactive problem-solver with a strong sense of ownership.
• Committed to continuous learning and staying current on industry trends, emerging technologies, and PMO best practices.
• Demonstrated ability to thrive in a fast-paced, matrixed, and regulated financial services environment .

*Job Postings Closing Dates: A job posting may close before the listed deadline if the number of applications reaches the limit for that position. If the original deadline produced fewer applications than expected, the posting may remain open longer.

** Early applications are encouraged**

*Up to $3,000 Sign On Bonus Available*

Enjoy Industry Leading Benefits:

• Generous paid vacation and extended sick leave, holidays, and flexible work arrangements.
• Free and discounted transportation options to get around Aspen and the Valley.
• Professional development and learning opportunities, including a tuition reimbursement program.
• Health and wellbeing options that include Medical, Dental, Vision, robust and accessible employee assistance program, and nationally recognized wellbeing platform.
• Monetary bonuses for healthy lifestyle choices and to use towards other personal needs.
• Plan for your future with competitive employer contributions to a 401a retirement plans and Social Security, in addition to an individual 457b retirement plan and Roth IRA option. Have peace of mind with life and disability insurance.

The City of Aspen is an Equal Opportunity Employer

Job Title: Business Technology Manager

Department: Parks - Business Services Division

Classification: Exempt

Hiring Range: $1,453/annual - 91,645/annual

(Salary Range: 81,453/ annual - 122,179/annual)

Position Summary: Oversees the business technology strategy, solutions and systems for the Parks, Recreation, Golf, and Red Brick Arts Departments. Manages departmental IT infrastructure, Point of Sale (POS) networks, and emerging technology evaluation across Parks, Recreation, Golf and Red Brick Arts consistent with the organization's values and mission statement. Role involves strategic planning and hands-on management, requiring strong communication, problem-solving and leadership skills.

Supervision Exercised and Received: Position works under the general direction of the Director of Business Services. Exercises direct supervision over the Business Services IT Support Technician II.

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Essential Job Functions:

Business Technology Support

* Works and engages with Parks, Recreation, Golf and Red Brick Arts Leadership and IT Support Technician II as well as the IT Department to research, identify, implement, procure and maintain technology solutions that support the business development and operational needs of the departments.

* Completes project management for implementation of information technology projects, including all work of local contractors and consultants to support or improve networks, hardware, or other technology-based projects.

* Manages information technology supply and service vendor contracts, lending deep technical expertise to business system decisions, and takes primary responsibility for the integration of new systems with organization-wide ERP. Coordinates and collaborates with the IT Department as necessary in relation to integration and consistent procedures.

* Manages the alignment and coordination of technology needs across Parks, Golf, and Recreation Departments, as well as internally with IT, Finance, and other City of Aspen departments. Identifies areas for improvement and upgrades and the development of technical solutions to automate and/or improve business processes.

* Manages technology budgets and allocates resources effectively to support technology related projects and initiatives.

Physical Infrastructure Support

* Proactively administers the numerous business-specific networks and systems that allow Recreation, Golf and Red Brick Arts to operate, including Point of Sale (POS) computers, card readers, and recreation and golf specific software.

* Manages the various networks for Parks, Recreation, Golf and Red Brick Arts, including the administration of firewalls, switches, and wireless access points (WAP's) within PRC managed networks.

* In collaboration with the department directors, manages and maintains the security camera infrastructure installed at Parks, Recreation, Golf, and Arts facilities. Collaborates with the IT Department to manage and maintain camera licenses.

Software Support

* Provides subject matter expert (SME) support for all Parks, Recreation and Golf Point of Sale (POS) software application systems, including installing, configuring, testing, monitoring, troubleshooting, training and operation. Responsible for implementing software application security: roles, permissions, and upgrades.

* Manages maintenance and operation of department websites and online business systems.

* In collaboration with department directors, leads research and development of software application design and contracting of new software for Parks, Recreation, and Golf operations.

* Provides and ensures responsive internal and external customer support and service. Provides professional level support management in issue resolution and follow-up.

Operation Coordination

* Manages customer support activities including customer request processing, asset management, and PC system acquisition, implementation and upgrades in collaboration with the IT Department.

* Ensures software application systems are functional and compliant with cybersecurity and PCI requirements. Coordinates with the IT Department to ensure best practices for cybersecurity and technology integration including but not limited to IT departmental policies, access and upgrades.

* Ensures that data integrity is maintained through the implementation of best practices for data storage and management.

Staff Supervision

* Provides direct supervision of the Business Services IT Support Technician II, including annual performance reviews, routine check-ins, promotion of educational opportunities to improve the Technology team's knowledge and productivity, and the development of individual goals in order to enhance individual performance and accountability. Supervises and mentors the IT Support II Technician.

* Executes leadership and supervision responsibilities through sound judgment, focusing on quality improvement, managing and resolving conflict, fostering a culture of accountability, clearly defining responsibilities and expectations, setting goals, providing motivation and performance feedback, recognizing contributions and encouraging training and development.

City Organizational Values:

* Supports and models the City of Aspen organizational values: Service, Partnership, Stewardship, and Innovation. Organizational values are shared principles that guide behavior across the organization. This position is responsible for upholding and applying these values while performing daily work functions.

Other duties as assigned.

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Core Competencies: Displays the following key competencies and behaviors in the overall job performance to include knowledge, skills and abilities:

* Service: Provides service with excellence, humility, integrity, and respect in daily work, builds trust by listening, treats people with respect, acknowledges opportunities for improvement, and follows through with commitments.

* Partnership: Actively creates strong, supportive internal and external relationships to attain a common goal and achieve greater impact together.

* Stewardship: Balances social, environmental, and financial responsibilities, evaluating the impact of decision making on a thriving future for all.

* Innovation: Develops technical expertise to pursue new ideas and creative outcomes, grounded in Aspen's unique culture, opportunities and challenges.

* Communication: Knowledge of effective and appropriate communication. Ability to use knowledge effectively in various contexts which may require oral, written, visual and non-verbal communication.

* Interpersonal: Works to develop strength in interpersonal skills. Has the ability to work well with diverse groups of people, both inside and outside the organization.

* Technology: Demonstrates technology skills sufficient for the nature and level of position. Demonstrates a willingness to learn new technologies and transition job duties accordingly to support technological advances and innovation.

* Technology Trends: Maintains current knowledge of IT developments, including network management, cybersecurity, applications, and programming.

* Networking: Applies professional understanding of networking principles and technologies to support infrastructure and connectivity.

* Cybersecurity: Demonstrates expertise in cybersecurity practices to ensure protection of systems, data, and organizational assets.

* Team Building: Works to build and maintain high performing teams to includes appreciating differences and reinforcing a sense of belonging.

* Accountability & Trust: Follows through on commitments, takes responsibility for outcomes, and values relationships.

* Strategic Thinking: Works to bring a strategic focus to daily work, anticipates problems and considers solutions.

* Business Acumen: Demonstrates understanding of business processes, objectives, and goals.

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Minimum Qualifications:

Education: Bachelor's Degree in Information Technology or related field.

Experience: Five years of progressively responsible professional experience in computer and network technologies, computer applications, along with system and network administration. One year of supervisory experience required.

Technical Knowledge: Must be proficient in the following areas: Network administration, Microsoft Outlook Email, and a developed understanding of computers and online computer-based technology applications, which includes accessing web based platforms.

Licenses & Certifications: Must possess a valid Colorado Driver's License or be able to obtain one within 30 days of start date.

NOTE: Any combination of experience and education that would likely provide the required abilities, knowledge and skills as determined by the City of Aspen may be substituted for the requirements above.

Preferred Candidate: Comp TIA A+ and/or Comp TIA Network+ professional or equivalent certification (preferred). Certifications complementary to the diverse job functions of this role are desirable.

NOTE: This position requires a Criminal Background Check upon hire. Employment is contingent upon successful completion of a Criminal Background Check.

Position Type and Work Hours:

* Regular full time, hours may vary with workload.

* Weekend hours may be required in addition to or instead of normal weekday hours depending on department needs and special projects.

Work Environment:

* Indoors: Office environment and public recreation facilities that will require exposure to wet, humid conditions, work near moving mechanical parts, extreme cold and extreme heat. There is also risk of electrical shock.

* Outdoors/Off-Site: Meetings, trainings, and site visits at a variety of city facilities and areas. Site visits to a variety of city facilities and areas.

Physical Demands:

Visual Acuity: Ability to bring objects into focus.

Balancing: Maintaining equilibrium.

Bending: Bending or position oneself to move an object from one level to another.

Carrying: transporting or moving an object.

Crouching: Bending body downward and forward by bending leg and spine.

Climbing: Ascending or descending stationary objects.

Eye/Hand/Foot Coordination: Performing work through using two or more body parts or other devices.

Gripping/Grasping: Ability to apply pressure with fingers and palm.

Handling: Seizing, holding, grasping, through use of hands, fingers, or other means.

Hearing: Perceiving and comprehending the nature and direction of sounds.

Kneeling: Bending legs at knees to come to rest on knee or knees

Lifting: Moving objects weighing no more than 10 pounds from one level to another.

Pushing/Pulling: Ability to use upper extremities to exert force in order to press, draw, drag or haul objects in a sustained motion.

Reaching: Extending the hands and arms or other device in any direction.

Repetitive motions: Making frequent or continuous movements.

Sitting: Remaining in a stationary position.

Standing: Ability to sustain position for a period of time.

Stooping: Bending body downward and forward by bending spine at the waist.

Talking: Communicating ideas or exchanging information.

Walking: Ability to move to traverse from one location to another.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

• Advises on user experience of all pre-event and onsite registration for both virtual and in-person events
• Implementation and project management of event registration websites, app builds and all technological aspects of our events
• Troubleshoot technical issues
• Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc.
• Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
• Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
• Work with Event delivery team on overall program logistics, production, and implementation
• Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc. where appropriate
• Registration desk flow design and set up
• Lead contact for attendee management and technology vendors including pre-event and during execution
• Assist in contacting clients for relevant information pertaining to the event
• Create and distribute post event client surveys
• Coordinate planning and utilization of mobile apps. May assist with build depending on platform.
• List manipulation to provide team members with relevant registration data, year on year statistics, and insight into varied elements and event analytics
• Manage relationships with technology suppliers including the negotiation of contracts
• Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc
• Provide the client with cost savings / value adds whenever possible
• Assist with the training of new joiners and mentoring existing team members
• Travel (15-20% annually) for on-site management of events to ensure full success and reconciliation.

• 5-7+ years of experience in Event Technology and Attendee Management including meeting planning and coordination

• Bachelor's Degree preferred
• Proficient programming skills of HTML and CSS is beneficial
• Strong proficiency with registration website platforms such as Cvent, Bizzabo, Certain, Qualtrics or other registration website platforms
• Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
• Strong proficiency with Microsoft Office - specifically with Excel (i.e. comfortable with VLOOKUP function) and PowerPoint
• Advanced project management skills with the ability to manage multiple projects simultaneously
• Excellent written and oral communication skills at all levels
• Extensive industry knowledge of new suppliers, services, and best practices
• Strong client management skills with the ability to influence and lead by example, fostering a positive environment
• Strong ability to create best practice and take on new initiatives independently
• Client centric, approachable, ability to adjust to client needs and style and deepen relationships in support of their business and programs; adapt to ever changing demands and different client work styles
• Motivated, self-starter, ability to take direction and work independently; ability to think innovatively

• Medical, Dental & Vision which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)
• 401 (k)
• Five Flexible Spending Accounts Options
• Generous Paid Time Off Allowance
• Employee Assistance Program (EAP)
• Life, Disability & Pet Coverages
• Wellness Stipend
• Mobile Phone Allowance
• Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more
• Aura Identity Theft Protection
• Discretionary Bonus Structure
• Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

Position Overview

AireSpring, a family-owned leader in cloud communications and managed connectivity, is on the lookout for a highly skilled Information Technology Manager to spearhead our IT operations. With over 20 years of excellence in service delivery, we're dedicated to providing our national and global clientele with an exceptional customer experience.

This hands-on role requires a technical expert who is capable of managing complex IT systems and leading a team of support professionals in a fast-paced telecommunications environment.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead our internal Helpdesk team, ensuring rapid support for hardware, software, connectivity, and access issues organization-wide.
• Manage service level agreements (SLAs), and ensure efficient incident response and escalations.
• Implement and optimize ITIL-based processes including incident, change, asset, and configuration management.

Infrastructure & Systems Management

• Direct the design, implementation, and maintenance of our enterprise IT infrastructure including:
• Windows/Linux servers, and virtualization (VMware/Hyper-V)
• Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD
• Corporate firewalls, switches, routers, VPNs, and cloud services (AWS, Azure, or GCP)
• Maintain robust backup, disaster recovery, and high availability strategies.

Security & Compliance

• Ensure compliance with cybersecurity best practices such as NIST, ISO 27001, and SOC 2.
• Lead annual compliance audits and manage endpoint protection, MDM, MFA, and vulnerability management.
• Collaborate with third-party consultants and internal teams to secure networks and services.

Telecom IT Environment Support

• Work closely with engineering and operations teams to support telecom-specific systems and maintain uptime for telecom-related applications.

Team & Vendor Management

• Hire, mentor, and build a high-performing IT support team.
• Oversee IT budgets, procurement, licensing, and vendor relationships.
• Coordinate third-party support contracts effectively.
• Utilize hands-on experience for troubleshooting hardware and optimizing system architecture.
• Research, evaluate, and recommend new technologies to support business growth.

Qualifications

Technical Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).
• 8+ years of experience in IT operations with at least 3 in a managerial role.
• Expertise in:
• Windows Server, Linux, Active Directory, and Group Policies
• Microsoft 365, Exchange Online, Intune, Azure AD
• Firewalls (Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions
• Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.) and helpdesk tools (ServiceNow, Jira Service Desk).

Preferred Experience

• Experience in a telecom or managed services provider environment.
• Familiarity with carrier-grade hardware/software tools and telecom regulatory compliance.

Soft Skills & Other Requirements

• Excellent communicator with a knack for explaining technical issues to non-technical audiences.
• Proven problem-solver with a customer-focused mindset.
• Willingness to be on-call or provide support when necessary.
• Able to thrive in a dynamic and growth-driven technical environment.

If you are a passionate technical leader eager to drive resilient systems and support our global teams, we invite you to apply.

Benefits

We offer a comprehensive benefits package dedicated to the health and financial well-being of our team, which includes:

• 401(k) Retirement Plan to help you prepare for your future.
• Health, Dental, and Vision Insurance to keep you and your family healthy.
• Cell Phone Discount Program for savings on your monthly wireless bill.
• Gym Membership Discounts to promote your health and wellness.

At AireSpring, we're committed to helping you grow both professionally and personally.

Position Overview

AireSpring, a family-owned leader in cloud communications and managed connectivity, is on the lookout for a highly skilled Information Technology Manager to spearhead our IT operations. With over 20 years of excellence in service delivery, we're dedicated to providing our national and global clientele with an exceptional customer experience.

This hands-on role requires a technical expert who is capable of managing complex IT systems and leading a team of support professionals in a fast-paced telecommunications environment.

Key Responsibilities

IT Operations & Helpdesk Leadership

• Lead our internal Helpdesk team, ensuring rapid support for hardware, software, connectivity, and access issues organization-wide.
• Manage service level agreements (SLAs), and ensure efficient incident response and escalations.
• Implement and optimize ITIL-based processes including incident, change, asset, and configuration management.

Infrastructure & Systems Management

• Direct the design, implementation, and maintenance of our enterprise IT infrastructure including:
• Windows/Linux servers, and virtualization (VMware/Hyper-V)
• Active Directory, DNS/DHCP, Group Policy, Office 365/Azure AD
• Corporate firewalls, switches, routers, VPNs, and cloud services (AWS, Azure, or GCP)
• Maintain robust backup, disaster recovery, and high availability strategies.

Security & Compliance

• Ensure compliance with cybersecurity best practices such as NIST, ISO 27001, and SOC 2.
• Lead annual compliance audits and manage endpoint protection, MDM, MFA, and vulnerability management.
• Collaborate with third-party consultants and internal teams to secure networks and services.

Telecom IT Environment Support

• Work closely with engineering and operations teams to support telecom-specific systems and maintain uptime for telecom-related applications.

Team & Vendor Management

• Hire, mentor, and build a high-performing IT support team.
• Oversee IT budgets, procurement, licensing, and vendor relationships.
• Coordinate third-party support contracts effectively.
• Utilize hands-on experience for troubleshooting hardware and optimizing system architecture.
• Research, evaluate, and recommend new technologies to support business growth.

Qualifications

Technical Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (Master's preferred).
• 8+ years of experience in IT operations with at least 3 in a managerial role.
• Expertise in:
• Windows Server, Linux, Active Directory, and Group Policies
• Microsoft 365, Exchange Online, Intune, Azure AD
• Firewalls (Fortinet, Palo Alto), switching/routing, SD-WAN, and VPN solutions
• Virtualization (VMware ESXi, Hyper-V), backup platforms (Veeam, Commvault), and cloud infrastructure (Azure/AWS)
• Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, VLANs, SNMP, etc.) and helpdesk tools (ServiceNow, Jira Service Desk).

Preferred Experience

• Experience in a telecom or managed services provider environment.
• Familiarity with carrier-grade hardware/software tools and telecom regulatory compliance.

Soft Skills & Other Requirements

• Excellent communicator with a knack for explaining technical issues to non-technical audiences.
• Proven problem-solver with a customer-focused mindset.
• Willingness to be on-call or provide support when necessary.
• Able to thrive in a dynamic and growth-driven technical environment.

If you are a passionate technical leader eager to drive resilient systems and support our global teams, we invite you to apply.

Benefits

We offer a comprehensive benefits package dedicated to the health and financial well-being of our team, which includes:

• 401(k) Retirement Plan to help you prepare for your future.
• Health, Dental, and Vision Insurance to keep you and your family healthy.
• Cell Phone Discount Program for savings on your monthly wireless bill.
• Gym Membership Discounts to promote your health and wellness.

At AireSpring, we're committed to helping you grow both professionally and personally.