2 Technology jobs in Waco
Information Technology Support Specialist
Posted 3 days ago
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Job Description
Our client, a large multi-billion dollar company, is seeking a Information Technology Support Specialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
Responding to incoming calls and emails from distributors in a timely and professional manner
Troubleshooting technical issues and providing technical support to distributors
Escalating complex issues to senior team members when necessary
Utilizing Freshservice to track, document, and resolve issues
Maintaining accurate records of customer interactions and transactions
Identifying and escalating trends and patterns in customer issues to improve processes
Providing exceptional customer service and ensuring customer satisfaction
Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
Bachelor's degree in a related field or an Associate's degree with relevant work experience
Exceptional customer service and communication skills
Ability to troubleshoot technical issues and provide technical support
Familiarity with ticketing systems and chat queues
Ability to learn and adapt to new technologies and software quickly
Certifications such as A+, Network+, and Security+ are helpful but not required
Ability to complete 6 weeks of training
Ability to work independently and as part of a team
Ability to multitask and prioritize in a fast-paced environment
Systems Ratings Data Analyst
Posted today
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Job Description
Get AI-powered advice on this job and more exclusive features. JOB LISTING Systems Ratings Data Analyst Colorado, Minnesota, or West Texas About Halker: Halker Consulting is a nationwide provider of multi-disciplined Engineering, Design, Project Management, Procurement and Field Services for a wide variety of Energy Industry sectors. The company specializes in Oil and Gas surface facilities, Power infrastructure, Environmental remediation and design, Automation and Digital Solutions, and federal, state, and local regulatory compliance. About The Role: This role is a fantastic opportunity to work as an embedded resource with one of the largest Utilities in the United States. This position is responsible for a wide range of transmission ratings responsibilities for Facility Ratings, Ambient Adjusted Ratings, and Dynamic Line Ratings. Essential Duties And Responsibilities: Support organizational compliance with NERC FAC-008 as well as FERC Order 881 under direction and guidance of ratings engineers Provide feedback, clarifications, and technical direction to project teams to ensure proper facility ratings models and processes are completed in a timely manner to meet compliance requirements Understand and effectively use tools and systems including SubTran, DDLR, and EMS that support the ratings process Create process documentation around the ratings process and suggest process improvements Update and maintain Bulk Electric System (BES) lists Provide ratings database reviews and updates Provide detailed tracking and reporting of ratings processes including outage requests, facility rating change requests, smart model submittals, and tracking project schedule statuses Provide look-ahead reporting to project teams to help ensure ratings processes are followed Preferred Requirements: Familiarity with FERC/NERC and other regulations Familiarity with IEEE standards Proficient in both substation and transmission line ratings including equipment ratings Compensation And Benefits: Compensation (i.e. Base Salary) is negotiable and shall be offered commensurate with experience. Medical, Dental, Vision, and other Health Benefits 401K Program with Company Match To apply, please email your resume to Apply Now! About Halker Halker Consulting is a nationwide provider of multi-disciplined Engineering, Design, Project Management, Procurement and Field Services for Oil & Gas, and other Energy industry sectors. The company specializes in Oil and Gas surface facilities design and engineering to include; multi-well site design, central processing facilities, full field development and optimization, and federal, state, and local regulatory compliance. Halker Consulting, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetics, or any status protected by applicable federal, state and local laws. Halker Consulting, LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, at-will employment, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Information Technology Industries Oil and Gas Referrals increase your chances of interviewing at Halker by 2x Insurance Verification Specialist - Remote Work from home We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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