296 Teladoc Health jobs in the United States
Virtual Care Technician
Posted 1 day ago
Job Viewed
Job Description
The Virtual Care Technician acts as the direct contact for clients seeking advice and guidance through the "live chat" function within the myVCA mobile application. Virtual Care Technicians are responsible for providing an excellent experience to clients, making them feel valued and affirmed, and providing sound and relevant medical guidance. Technicians also help with other administrative-related queries. The position is full-time and available to credentialed veterinary technicians who have the time and ability to engage with clients, virtually, from home.
Essential Responsibilities and Tasks:
- Receives and responds to live chats from VCA clients with questions or concerns about their pet utilizing professional, accurate and appropriate terminology when conversing with clients
- Determines responses based on inquiries regarding the client concern or patient issue utilizing established decision support models
- Obtains brief patient history and gathers triage information to determine and deliver appropriate medical guidance, makes recommendations on education or potential home care and timeframe on when/if an appointment should be made at a VCA hospital, and based on assessment, documents client / patient needs and medical considerations regarding the conversation to provide best-quality care if patient requires an in-hospital visit
- When necessary, helps to field administrative client chats and responds to queries related to billing/invoicing, CareClub and other administrative topics
- Seeks and communicates opportunities to provide better client service via live chat, with a passionate interest in delivering better client experiences and quality patient care
- Attends team meetings or reviews the team meeting recording within 48 hours; team meetings occur multiple times per month. Reads emails pertaining to live chat protocols, scheduling, updates, etc. daily
- Fulfill other related duties as assigned
Education/Experience:
- 3+ years' experience as CVT in a clinical setting with a proven track record of successful client interactions
- Current and unrestricted license to practice as a credentialed veterinary technician in the state of practice; hired Virtual Care Technicians must maintain their credentialed status and remain in good standing with the national and state boards, as applicable
- Basic computer skills
- Ability to read, write, and speak English
- Must be able to work nights, weekends, holidays
Preferred Skills and Qualifications:
- Bachelor's Degree
- Strong written communication skills
- Ability to demonstrate empathy for and patience and understanding with clients under difficult circumstances
- Comfort using technology and communicating clearly via text/chat messaging
- Demonstrated passion for excellent client service and accurate, quality medical outcomes
- Ability to make decisions independently, problem solve, and take the initiative
- Comfort with autonomy
- Ability to exercise self-discipline and accountability
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled.
Physician (Virtual Care)
Posted 5 days ago
Job Viewed
Job Description
We’re working with a fast-growing, venture-backed healthcare startup reimagining how patients access outpatient care. Backed by $32M in Series A funding and led by proven founders, the company is building a modern healthcare experience that blends virtual and in-person services—designed for transparency, speed, and trust.
As they expand their clinical team, we’re looking for board-certified physicians who are excited to deliver high-quality virtual care in a fast-moving, mission-driven environment.
What You’ll Do:
Provide patient-centered virtual care through chat and video visits
Coordinate with triage nurses, specialists, and other team members
Manage referrals, lab orders, and imaging requests
Document and communicate using tools like AthenaHealth, Slack, and Zendesk
Participate in collaborative care delivery with operations, engineering, and product teams
What We’re Looking For:
Board certification in Family Medicine or Internal Medicine
Licensed in at least 2 major states (CA, NY, TX, FL preferred)
Prior telehealth experience strongly preferred
Familiarity with AthenaHealth is a plus
Compact license holder is a bonus
Based in the U.S. (East or West Coast preferred)
Strong communicator with an empathetic, patient-first mindset
Comfortable with startup pace and change
No malpractice history or frequent short tenures
If you’re passionate about modernizing healthcare and want to make an impact on how care is delivered at scale, we’d love to hear from you.
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