41 Telecom Technician jobs in the United States

Job Description

Job Description

P osition Purpose/Summary

The Telecom Technician is committed to providing the highest quality of service to the communities, customers, and employees we serve by providing installation, testing, maintenance and repair of telecommunication facilities and equipment, such as, but not limited to, telephony, video service, FTTx, internet and wireless in a safe and proper manner set forth by company policy and without constant supervision.

Primary Duties & Responsibilities

The below list of duties and responsibilities is meant to cover a wide range of operational areas and technical levels and as such, some of these may not apply to your area of operation (location) and/or your current technical level (Trainee through Telecom Tech IV). Your supervisor will provide clear direction on what duties are expected of you and will provide a detailed path for career growth opportunities.

1. Install new Broadband services, including but not limited to; video service, wireless, internet, cable modem, DSL, telephony, and FTTx services.
2. Responds to service orders for troubles, upgrades, removals, or changes to a customer’s residential or business broadband services, which includes key systems, telephony, video, internet, and FTTx.
3. Ensures that all service orders, troubles, and locates that are assigned to him/her are closed out daily.
4. Installs ONT’s, jacks, pedestals, terminals, splitters, taps, protectors, and grounding.
5. Ensure company inventory is maintained and reported for items utilized by technician.
6. Maintain timesheets, vehicle records, company issued test equipment and any company property/equipment.
7. Performs routine office maintenance and/or repairs on equipment (such as, batteries, alarms, air filters and general fluid levels) and follows procedures for maintaining site logs and records.
8. Responsible for locating fiber, coax, telephone and marking cable routes.
9. Splices and repairs new and existing telecommunication cable.
10. Climbs poles & towers to install or repair telecommunication lines and facilities.
11. Troubleshoots malfunctioning telecommunication cables using testing devices such as meters and analyzers, to locate and the diagnose nature of the problem and make repairs.
12. If applicable, changes out Cable Television (CATV) headend equipment, such as, but not limited to, receivers, video ciphers, modulators, and scramblers.
13. If applicable, troubleshoots from the house to the headend, such as, but not limited to, amplifiers, line extenders, bridges, and power insertions.
14. Installs, tests, maintains, and repairs advanced telecommunication services, such as, but not limited to, DDS, XDSL, and T1.
15. Performs the installation, operations, maintenance, testing, and provisioning of Central Office equipment from various manufacturers.
16. Has a basic understanding of the technology behind; Wide Area Network equipment, protocols and services, Fiber Optic systems and equipment including OC-1, OC-3 OC-12, Sonet, CWDM and DWDM.
17. Has a basic understanding of computer network protocols and equipment, such as but not limited to Routers, Switches, Ethernet, SMTP, IMAP, and SNMP.
18. Operates equipment such as, but not limited to, backhoes, trenchers, cable plows and dozers.
19. Installs, operates, and maintains radio systems, such as, but not limited to, microwave, UFH, VFH and BETRS where applicable.
20. Completes specialized reports, logs, and reports as required.
21. Responds to ASR’s and is responsible for coordinating and/or performing Engineering, Installation and Provisioning of the basic equipment to fulfill an ASR.
22. Understanding how all departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needs.
23. Perform “Lead Technician” duties, such as but not limited to, mentoring less experienced technicians, act as job or crew lead on projects, assisting area supervisor as requested.
24. Performing all other duties and responsibilities as assigned.

Knowledge, Abilities, & Skills for Success

1. Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
2. Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
3. Ability to work as a team member and exert initiative to work independently to reach a goal.
4. Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
5. Ability to function effectively as a team player.
6. Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
7. Ability to work a flexible work schedule, as needed, to best serve our customers.
8. Ability to write routine reports and correspondence.
9. Ability to define problems, collect data, establish facts, and draw valid conclusions.
10. Ability to use various hand tools, test equipment, and operate heavy equipment for underground & aerial plant.
11. Must have basic math skills and understand and use simple formulas, charts, tables, drawings, specifications, schedules, wiring diagrams and measuring instruments.
12. Ability to use SL meters, Volt/OHM meters, DSL meters, light meters, and TDRs to effectively to solve problems.

Qualifications

At a minimum, the Telecom Technician must have high school Diploma, or equivalent, along with a valid driver’s license. Previous telecommunications and/or customer service experience is preferred.

Physical Demands

Select one the following for the each of the items listed below:

• N (Not Applicable) – Activity is not applicable to this occupation.
• O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5+ hours/day.
• F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5+ hours/day.
• C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5+ hours/day.

Standing N O F C

Walking N O F C

Sitting N O F C

Reach Outward N O F C

Reach Above Shoulder N O F C

Climbing N O F C

Crawling N O F C

Squatting/Kneeling N O F C

Bending N O F C

Keyboarding N O F C

Driving N O F C

Hearing N O F C

Perceiving N O F C

Communicating N O F C

Distinguish Colors N O F C

Outdoor Climate N O F C

Various Terrain N O F C

Cramped Workspace N O F C

Lift/Carry:

Up to 10 lbs N O F C

Up to 20 lbs N O F C

Up to 50 lbs N O F C

Up to 75 lbs N O F C

Up to 100 lbs N O F C

100+ lbs N O F C

Push/Pull:

Up to 10 lbs N O F C

Up to 20 lbs N O F C

Up to 50 lbs N O F C

Up to 75 lbs N O F C

Up to 100 lbs N O F C

100+ lbs N O F C

Disclosure

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

This position is part of a collective bargaining unit represented by (Union Name). Union‑security provisions apply under applicable agreements.

American Broadband, dba Fastwyre Broadband, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description

Job Description

P osition Purpose/Summary

The Telecom Technician is committed to providing the highest quality of service to the communities, customers, and employees we serve by providing installation, testing, maintenance and repair of telecommunication facilities and equipment, such as, but not limited to, telephony, video service, FTTx, internet and wireless in a safe and proper manner set forth by company policy and without constant supervision.

Primary Duties & Responsibilities

The below list of duties and responsibilities is meant to cover a wide range of operational areas and technical levels and as such, some of these may not apply to your area of operation (location) and/or your current technical level (Trainee through Telecom Tech IV). Your supervisor will provide clear direction on what duties are expected of you and will provide a detailed path for career growth opportunities.

1. Install new Broadband services, including but not limited to; video service, wireless, internet, cable modem, DSL, telephony, and FTTx services.
2. Responds to service orders for troubles, upgrades, removals, or changes to a customer’s residential or business broadband services, which includes key systems, telephony, video, internet, and FTTx.
3. Ensures that all service orders, troubles, and locates that are assigned to him/her are closed out daily.
4. Installs ONT’s, jacks, pedestals, terminals, splitters, taps, protectors, and grounding.
5. Ensure company inventory is maintained and reported for items utilized by technician.
6. Maintain timesheets, vehicle records, company issued test equipment and any company property/equipment.
7. Performs routine office maintenance and/or repairs on equipment (such as, batteries, alarms, air filters and general fluid levels) and follows procedures for maintaining site logs and records.
8. Responsible for locating fiber, coax, telephone and marking cable routes.
9. Splices and repairs new and existing telecommunication cable.
10. Climbs poles & towers to install or repair telecommunication lines and facilities.
11. Troubleshoots malfunctioning telecommunication cables using testing devices such as meters and analyzers, to locate and the diagnose nature of the problem and make repairs.
12. If applicable, changes out Cable Television (CATV) headend equipment, such as, but not limited to, receivers, video ciphers, modulators, and scramblers.
13. If applicable, troubleshoots from the house to the headend, such as, but not limited to, amplifiers, line extenders, bridges, and power insertions.
14. Installs, tests, maintains, and repairs advanced telecommunication services, such as, but not limited to, DDS, XDSL, and T1.
15. Performs the installation, operations, maintenance, testing, and provisioning of Central Office equipment from various manufacturers.
16. Has a basic understanding of the technology behind; Wide Area Network equipment, protocols and services, Fiber Optic systems and equipment including OC-1, OC-3 OC-12, Sonet, CWDM and DWDM.
17. Has a basic understanding of computer network protocols and equipment, such as but not limited to Routers, Switches, Ethernet, SMTP, IMAP, and SNMP.
18. Operates equipment such as, but not limited to, backhoes, trenchers, cable plows and dozers.
19. Installs, operates, and maintains radio systems, such as, but not limited to, microwave, UFH, VFH and BETRS where applicable.
20. Completes specialized reports, logs, and reports as required.
21. Responds to ASR’s and is responsible for coordinating and/or performing Engineering, Installation and Provisioning of the basic equipment to fulfill an ASR.
22. Understanding how all departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needs.
23. Perform “Lead Technician” duties, such as but not limited to, mentoring less experienced technicians, act as job or crew lead on projects, assisting area supervisor as requested.
24. Performing all other duties and responsibilities as assigned.

Knowledge, Abilities, & Skills for Success

1. Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
2. Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
3. Ability to work as a team member and exert initiative to work independently to reach a goal.
4. Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
5. Ability to function effectively as a team player.
6. Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
7. Ability to work a flexible work schedule, as needed, to best serve our customers.
8. Ability to write routine reports and correspondence.
9. Ability to define problems, collect data, establish facts, and draw valid conclusions.
10. Ability to use various hand tools, test equipment, and operate heavy equipment for underground & aerial plant.
11. Must have basic math skills and understand and use simple formulas, charts, tables, drawings, specifications, schedules, wiring diagrams and measuring instruments.
12. Ability to use SL meters, Volt/OHM meters, DSL meters, light meters, and TDRs to effectively to solve problems.

Qualifications

At a minimum, the Telecom Technician must have high school Diploma, or equivalent, along with a valid driver’s license. Previous telecommunications and/or customer service experience is preferred.

Physical Demands

Select one the following for the each of the items listed below:

• N (Not Applicable) – Activity is not applicable to this occupation.
• O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5+ hours/day.
• F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5+ hours/day.
• C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5+ hours/day.

Standing N O F C

Walking N O F C

Sitting N O F C

Reach Outward N O F C

Reach Above Shoulder N O F C

Climbing N O F C

Crawling N O F C

Squatting/Kneeling N O F C

Bending N O F C

Keyboarding N O F C

Driving N O F C

Hearing N O F C

Perceiving N O F C

Communicating N O F C

Distinguish Colors N O F C

Outdoor Climate N O F C

Various Terrain N O F C

Cramped Workspace N O F C

Lift/Carry:

Up to 10 lbs N O F C

Up to 20 lbs N O F C

Up to 50 lbs N O F C

Up to 75 lbs N O F C

Up to 100 lbs N O F C

100+ lbs N O F C

Push/Pull:

Up to 10 lbs N O F C

Up to 20 lbs N O F C

Up to 50 lbs N O F C

Up to 75 lbs N O F C

Up to 100 lbs N O F C

100+ lbs N O F C

Disclosure

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

This position is part of a collective bargaining unit represented by (Union Name). Union‑security provisions apply under applicable agreements.

American Broadband, dba Fastwyre Broadband, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description

Job Description

P osition Purpose/Summary

The Telecom Technician is committed to providing the highest quality of service to the communities, customers, and employees we serve by providing installation, testing, maintenance and repair of telecommunication facilities and equipment, such as, but not limited to, telephony, video service, FTTx, internet and wireless in a safe and proper manner set forth by company policy and without constant supervision.

Primary Duties & Responsibilities

The below list of duties and responsibilities is meant to cover a wide range of operational areas and technical levels and as such, some of these may not apply to your area of operation (location) and/or your current technical level (Trainee through Telecom Tech IV). Your supervisor will provide clear direction on what duties are expected of you and will provide a detailed path for career growth opportunities.

1. Install new Broadband services, including but not limited to; video service, wireless, internet, cable modem, DSL, telephony, and FTTx services.
2. Responds to service orders for troubles, upgrades, removals, or changes to a customer’s residential or business broadband services, which includes key systems, telephony, video, internet, and FTTx.
3. Ensures that all service orders, troubles, and locates that are assigned to him/her are closed out daily.
4. Installs ONT’s, jacks, pedestals, terminals, splitters, taps, protectors, and grounding.
5. Ensure company inventory is maintained and reported for items utilized by technician.
6. Maintain timesheets, vehicle records, company issued test equipment and any company property/equipment.
7. Performs routine office maintenance and/or repairs on equipment (such as, batteries, alarms, air filters and general fluid levels) and follows procedures for maintaining site logs and records.
8. Responsible for locating fiber, coax, telephone and marking cable routes.
9. Splices and repairs new and existing telecommunication cable.
10. Climbs poles & towers to install or repair telecommunication lines and facilities.
11. Troubleshoots malfunctioning telecommunication cables using testing devices such as meters and analyzers, to locate and the diagnose nature of the problem and make repairs.
12. If applicable, changes out Cable Television (CATV) headend equipment, such as, but not limited to, receivers, video ciphers, modulators, and scramblers.
13. If applicable, troubleshoots from the house to the headend, such as, but not limited to, amplifiers, line extenders, bridges, and power insertions.
14. Installs, tests, maintains, and repairs advanced telecommunication services, such as, but not limited to, DDS, XDSL, and T1.
15. Performs the installation, operations, maintenance, testing, and provisioning of Central Office equipment from various manufacturers.
16. Has a basic understanding of the technology behind; Wide Area Network equipment, protocols and services, Fiber Optic systems and equipment including OC-1, OC-3 OC-12, Sonet, CWDM and DWDM.
17. Has a basic understanding of computer network protocols and equipment, such as but not limited to Routers, Switches, Ethernet, SMTP, IMAP, and SNMP.
18. Operates equipment such as, but not limited to, backhoes, trenchers, cable plows and dozers.
19. Installs, operates, and maintains radio systems, such as, but not limited to, microwave, UFH, VFH and BETRS where applicable.
20. Completes specialized reports, logs, and reports as required.
21. Responds to ASR’s and is responsible for coordinating and/or performing Engineering, Installation and Provisioning of the basic equipment to fulfill an ASR.
22. Understanding how all departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needs.
23. Perform “Lead Technician” duties, such as but not limited to, mentoring less experienced technicians, act as job or crew lead on projects, assisting area supervisor as requested.
24. Performing all other duties and responsibilities as assigned.

Knowledge, Abilities, & Skills for Success

1. Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
2. Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
3. Ability to work as a team member and exert initiative to work independently to reach a goal.
4. Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
5. Ability to function effectively as a team player.
6. Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
7. Ability to work a flexible work schedule, as needed, to best serve our customers.
8. Ability to write routine reports and correspondence.
9. Ability to define problems, collect data, establish facts, and draw valid conclusions.
10. Ability to use various hand tools, test equipment, and operate heavy equipment for underground & aerial plant.
11. Must have basic math skills and understand and use simple formulas, charts, tables, drawings, specifications, schedules, wiring diagrams and measuring instruments.
12. Ability to use SL meters, Volt/OHM meters, DSL meters, light meters, and TDRs to effectively to solve problems.

Qualifications

At a minimum, the Telecom Technician must have high school Diploma, or equivalent, along with a valid driver’s license. Previous telecommunications and/or customer service experience is preferred.

Physical Demands

Select one the following for the each of the items listed below:

• N (Not Applicable) – Activity is not applicable to this occupation.
• O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5+ hours/day.
• F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5+ hours/day.
• C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5+ hours/day.

Standing N O F C

Walking N O F C

Sitting N O F C

Reach Outward N O F C

Reach Above Shoulder N O F C

Climbing N O F C

Crawling N O F C

Squatting/Kneeling N O F C

Bending N O F C

Keyboarding N O F C

Driving N O F C

Hearing N O F C

Perceiving N O F C

Communicating N O F C

Distinguish Colors N O F C

Outdoor Climate N O F C

Various Terrain N O F C

Cramped Workspace N O F C

Lift/Carry:

Up to 10 lbs N O F C

Up to 20 lbs N O F C

Up to 50 lbs N O F C

Up to 75 lbs N O F C

Up to 100 lbs N O F C

100+ lbs N O F C

Push/Pull:

Up to 10 lbs N O F C

Up to 20 lbs N O F C

Up to 50 lbs N O F C

Up to 75 lbs N O F C

Up to 100 lbs N O F C

100+ lbs N O F C

Disclosure

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

This position is part of a collective bargaining unit represented by (Union Name). Union‑security provisions apply under applicable agreements.

American Broadband, dba Fastwyre Broadband, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description

Job Description

P osition Purpose/Summary

The Telecom Technician is committed to providing the highest quality of service to the communities, customers, and employees we serve by providing installation, testing, maintenance and repair of telecommunication facilities and equipment, such as, but not limited to, telephony, video service, FTTx, internet and wireless in a safe and proper manner set forth by company policy and without constant supervision.

Primary Duties & Responsibilities

The below list of duties and responsibilities is meant to cover a wide range of operational areas and technical levels and as such, some of these may not apply to your area of operation (location) and/or your current technical level (Trainee through Telecom Tech IV). Your supervisor will provide clear direction on what duties are expected of you and will provide a detailed path for career growth opportunities.

1. Install new Broadband services, including but not limited to; video service, wireless, internet, cable modem, DSL, telephony, and FTTx services.
2. Responds to service orders for troubles, upgrades, removals, or changes to a customer’s residential or business broadband services, which includes key systems, telephony, video, internet, and FTTx.
3. Ensures that all service orders, troubles, and locates that are assigned to him/her are closed out daily.
4. Installs ONT’s, jacks, pedestals, terminals, splitters, taps, protectors, and grounding.
5. Ensure company inventory is maintained and reported for items utilized by technician.
6. Maintain timesheets, vehicle records, company issued test equipment and any company property/equipment.
7. Performs routine office maintenance and/or repairs on equipment (such as, batteries, alarms, air filters and general fluid levels) and follows procedures for maintaining site logs and records.
8. Responsible for locating fiber, coax, telephone and marking cable routes.
9. Splices and repairs new and existing telecommunication cable.
10. Climbs poles & towers to install or repair telecommunication lines and facilities.
11. Troubleshoots malfunctioning telecommunication cables using testing devices such as meters and analyzers, to locate and the diagnose nature of the problem and make repairs.
12. If applicable, changes out Cable Television (CATV) headend equipment, such as, but not limited to, receivers, video ciphers, modulators, and scramblers.
13. If applicable, troubleshoots from the house to the headend, such as, but not limited to, amplifiers, line extenders, bridges, and power insertions.
14. Installs, tests, maintains, and repairs advanced telecommunication services, such as, but not limited to, DDS, XDSL, and T1.
15. Performs the installation, operations, maintenance, testing, and provisioning of Central Office equipment from various manufacturers.
16. Has a basic understanding of the technology behind; Wide Area Network equipment, protocols and services, Fiber Optic systems and equipment including OC-1, OC-3 OC-12, Sonet, CWDM and DWDM.
17. Has a basic understanding of computer network protocols and equipment, such as but not limited to Routers, Switches, Ethernet, SMTP, IMAP, and SNMP.
18. Operates equipment such as, but not limited to, backhoes, trenchers, cable plows and dozers.
19. Installs, operates, and maintains radio systems, such as, but not limited to, microwave, UFH, VFH and BETRS where applicable.
20. Completes specialized reports, logs, and reports as required.
21. Responds to ASR’s and is responsible for coordinating and/or performing Engineering, Installation and Provisioning of the basic equipment to fulfill an ASR.
22. Understanding how all departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needs.
23. Perform “Lead Technician” duties, such as but not limited to, mentoring less experienced technicians, act as job or crew lead on projects, assisting area supervisor as requested.
24. Performing all other duties and responsibilities as assigned.

Knowledge, Abilities, & Skills for Success

1. Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
2. Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
3. Ability to work as a team member and exert initiative to work independently to reach a goal.
4. Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
5. Ability to function effectively as a team player.
6. Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
7. Ability to work a flexible work schedule, as needed, to best serve our customers.
8. Ability to write routine reports and correspondence.
9. Ability to define problems, collect data, establish facts, and draw valid conclusions.
10. Ability to use various hand tools, test equipment, and operate heavy equipment for underground & aerial plant.
11. Must have basic math skills and understand and use simple formulas, charts, tables, drawings, specifications, schedules, wiring diagrams and measuring instruments.
12. Ability to use SL meters, Volt/OHM meters, DSL meters, light meters, and TDRs to effectively to solve problems.

Qualifications

At a minimum, the Telecom Technician must have high school Diploma, or equivalent, along with a valid driver’s license. Previous telecommunications and/or customer service experience is preferred.

Physical Demands

Select one the following for the each of the items listed below:

• N (Not Applicable) – Activity is not applicable to this occupation.
• O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5+ hours/day.
• F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5+ hours/day.
• C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5+ hours/day.

Standing N O F C

Walking N O F C

Sitting N O F C

Reach Outward N O F C

Reach Above Shoulder N O F C

Climbing N O F C

Crawling N O F C

Squatting/Kneeling N O F C

Bending N O F C

Keyboarding N O F C

Driving N O F C

Hearing N O F C

Perceiving N O F C

Communicating N O F C

Distinguish Colors N O F C

Outdoor Climate N O F C

Various Terrain N O F C

Cramped Workspace N O F C

Lift/Carry:

Up to 10 lbs N O F C

Up to 20 lbs N O F C

Up to 50 lbs N O F C

Up to 75 lbs N O F C

Up to 100 lbs N O F C

100+ lbs N O F C

Push/Pull:

Up to 10 lbs N O F C

Up to 20 lbs N O F C

Up to 50 lbs N O F C

Up to 75 lbs N O F C

Up to 100 lbs N O F C

100+ lbs N O F C

Disclosure

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

This position is part of a collective bargaining unit represented by (Union Name). Union‑security provisions apply under applicable agreements.

American Broadband, dba Fastwyre Broadband, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description

Job Description

P osition Purpose/Summary

The Telecom Technician is committed to providing the highest quality of service to the communities, customers, and employees we serve by providing installation, testing, maintenance and repair of telecommunication facilities and equipment, such as, but not limited to, telephony, video service, FTTx, internet and wireless in a safe and proper manner set forth by company policy and without constant supervision.

Primary Duties & Responsibilities

The below list of duties and responsibilities is meant to cover a wide range of operational areas and technical levels and as such, some of these may not apply to your area of operation (location) and/or your current technical level (Trainee through Telecom Tech IV). Your supervisor will provide clear direction on what duties are expected of you and will provide a detailed path for career growth opportunities.

1. Install new Broadband services, including but not limited to; video service, wireless, internet, cable modem, DSL, telephony, and FTTx services.
2. Responds to service orders for troubles, upgrades, removals, or changes to a customer’s residential or business broadband services, which includes key systems, telephony, video, internet, and FTTx.
3. Ensures that all service orders, troubles, and locates that are assigned to him/her are closed out daily.
4. Installs ONT’s, jacks, pedestals, terminals, splitters, taps, protectors, and grounding.
5. Ensure company inventory is maintained and reported for items utilized by technician.
6. Maintain timesheets, vehicle records, company issued test equipment and any company property/equipment.
7. Performs routine office maintenance and/or repairs on equipment (such as, batteries, alarms, air filters and general fluid levels) and follows procedures for maintaining site logs and records.
8. Responsible for locating fiber, coax, telephone and marking cable routes.
9. Splices and repairs new and existing telecommunication cable.
10. Climbs poles & towers to install or repair telecommunication lines and facilities.
11. Troubleshoots malfunctioning telecommunication cables using testing devices such as meters and analyzers, to locate and the diagnose nature of the problem and make repairs.
12. If applicable, changes out Cable Television (CATV) headend equipment, such as, but not limited to, receivers, video ciphers, modulators, and scramblers.
13. If applicable, troubleshoots from the house to the headend, such as, but not limited to, amplifiers, line extenders, bridges, and power insertions.
14. Installs, tests, maintains, and repairs advanced telecommunication services, such as, but not limited to, DDS, XDSL, and T1.
15. Performs the installation, operations, maintenance, testing, and provisioning of Central Office equipment from various manufacturers.
16. Has a basic understanding of the technology behind; Wide Area Network equipment, protocols and services, Fiber Optic systems and equipment including OC-1, OC-3 OC-12, Sonet, CWDM and DWDM.
17. Has a basic understanding of computer network protocols and equipment, such as but not limited to Routers, Switches, Ethernet, SMTP, IMAP, and SNMP.
18. Operates equipment such as, but not limited to, backhoes, trenchers, cable plows and dozers.
19. Installs, operates, and maintains radio systems, such as, but not limited to, microwave, UFH, VFH and BETRS where applicable.
20. Completes specialized reports, logs, and reports as required.
21. Responds to ASR’s and is responsible for coordinating and/or performing Engineering, Installation and Provisioning of the basic equipment to fulfill an ASR.
22. Understanding how all departments contribute to the success of the organization and referring customers and employees to the appropriate department to best fulfill their needs.
23. Perform “Lead Technician” duties, such as but not limited to, mentoring less experienced technicians, act as job or crew lead on projects, assisting area supervisor as requested.
24. Performing all other duties and responsibilities as assigned.

Knowledge, Abilities, & Skills for Success

1. Effectively communicate in a positive and professional manner through written and verbal communications in all interfaces with customers/public, fellow employees, and vendors.
2. Ability to use appropriate computer programs (including, but not limited to, Microsoft Office Suite) which includes having proficient computer skills and the ability to adapt and learn as programs and processes change.
3. Ability to work as a team member and exert initiative to work independently to reach a goal.
4. Ability to embrace change in the workplace while encouraging others to seek innovative approaches.
5. Ability to function effectively as a team player.
6. Knowledge of and the ability to comply with Company’s Customer Proprietary Network Information (CPNI) regulations and procedures.
7. Ability to work a flexible work schedule, as needed, to best serve our customers.
8. Ability to write routine reports and correspondence.
9. Ability to define problems, collect data, establish facts, and draw valid conclusions.
10. Ability to use various hand tools, test equipment, and operate heavy equipment for underground & aerial plant.
11. Must have basic math skills and understand and use simple formulas, charts, tables, drawings, specifications, schedules, wiring diagrams and measuring instruments.
12. Ability to use SL meters, Volt/OHM meters, DSL meters, light meters, and TDRs to effectively to solve problems.

Qualifications

At a minimum, the Telecom Technician must have high school Diploma, or equivalent, along with a valid driver’s license. Previous telecommunications and/or customer service experience is preferred.

Physical Demands

Select one the following for the each of the items listed below:

• N (Not Applicable) – Activity is not applicable to this occupation.
• O (Occasionally) – Occupation requires this activity up to 33% of the time or 0 – 2.5+ hours/day.
• F (Frequently) – Occupation requires this activity from 33%–66% of the time or 2.5–5.5+ hours/day.
• C (Constantly) – Occupation requires this activity more than 66% of the time or 5.5+ hours/day.

Standing N O F C

Walking N O F C

Sitting N O F C

Reach Outward N O F C

Reach Above Shoulder N O F C

Climbing N O F C

Crawling N O F C

Squatting/Kneeling N O F C

Bending N O F C

Keyboarding N O F C

Driving N O F C

Hearing N O F C

Perceiving N O F C

Communicating N O F C

Distinguish Colors N O F C

Outdoor Climate N O F C

Various Terrain N O F C

Cramped Workspace N O F C

Lift/Carry:

Up to 10 lbs N O F C

Up to 20 lbs N O F C

Up to 50 lbs N O F C

Up to 75 lbs N O F C

Up to 100 lbs N O F C

100+ lbs N O F C

Push/Pull:

Up to 10 lbs N O F C

Up to 20 lbs N O F C

Up to 50 lbs N O F C

Up to 75 lbs N O F C

Up to 100 lbs N O F C

100+ lbs N O F C

Disclosure

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

This position is part of a collective bargaining unit represented by (Union Name). Union‑security provisions apply under applicable agreements.

American Broadband, dba Fastwyre Broadband, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

**Job Description**
The Telecom Engineer will design, configure, manage, troubleshoot, support and implement the Telecom Infrastructure. Will also perform limited project management with some coordination of efforts by various support staff. Communicates project status to project proponents. Assists with the deployment of telecom technology. Exercises independent judgment. Under general direction works on complex technical issues. Receptive to new ideas and to learning new technologies. Plans and leads small projects and performs project management coordinating the efforts of internal and external staff with the customer and business needs. Works on projects and tasks with other team members and may be asked to provide input to their evaluations. Occasionally works under stressful conditions, participating in implementations and troubleshooting efforts that may have significant patient care and/or financial impact to the organization. In addition, the candidate will be part of a 24/7 on-call support rotation spread among the team members.
Career Level - IC0
**Responsibilities**
**Key Responsibilities:**
1. **Installation and Setup** :
2. Install, test, and configure telecommunication equipment, including phones, phone systems, routers, switches, and other related hardware.
3. Provide necessary cabling and wiring for phone, internet, and other communication services.
4. **Maintenance and Repairs** :
5. Perform routine maintenance on telecommunication equipment to ensure optimal performance.
6. Troubleshoot issues with communication systems, identifying problems such as faulty equipment, connectivity issues, or configuration errors.
7. **Testing and Quality Control** :
8. Conduct diagnostic tests on telecommunications systems to ensure they meet industry standards and customer requirements.
9. **Customer Service and Support** :
10. Provide technical support and guidance to customers, explaining how to use telecommunication systems and resolve issues.
11. Assist with troubleshooting calls.
12. Maintain accurate records of installation work, repairs, and maintenance services provided.
13. Document system configurations and changes made during repairs or upgrades.
14. Report any recurring issues or patterns to management to improve service quality.
15. **Collaboration and Coordination** :
16. Work closely with peers and other team members to resolve complex issues.
17. Collaborate with vendors and suppliers.
18. **Upgrades and Network Improvements** :
19. Assist in the upgrading of existing telecommunication systems and infrastructure.
20. Recommend solutions to improve system performance or efficiency.
**Required Skills and Qualifications:**
+ **Technical Knowledge** : Understanding of telecommunications systems (e.g., fiber optics, VoIP, Wi-Fi, Cisco , VoiceCall Manager, Finese, Jabber) and relevant equipment.
+ **Problem-Solving** : Ability to diagnose and resolve technical issues quickly and efficiently.
+ **Communication Skills** : Strong verbal and written communication skills for interacting with customers and team members.
+ **Attention to Detail** : Accuracy in installation, configuration, and maintenance to ensure system reliability.
+ **Physical Stamina** : Ability to work in different environments, including at heights or in tight spaces.
**Work Environment:**
+ Work may be performed in both indoor office settings and outdoor environments.
+ May involve on-call shifts or overtime work, depending on customer needs.
This role requires a blend of technical expertise, problem-solving abilities, and customer service skills to ensure effective telecommunication services.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $19.62 to $8.32 per hour; from: 40,800 to 79,700 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC0
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
The Telecom Engineer will design, configure, manage, troubleshoot, support and implement the Telecom Infrastructure. Will also perform limited project management with some coordination of efforts by various support staff. Communicates project status to project proponents. Assists with the deployment of telecom technology. Exercises independent judgment. Under general direction works on complex technical issues. Receptive to new ideas and to learning new technologies. Plans and leads small projects and performs project management coordinating the efforts of internal and external staff with the customer and business needs. Works on projects and tasks with other team members and may be asked to provide input to their evaluations. Occasionally works under stressful conditions, participating in implementations and troubleshooting efforts that may have significant patient care and/or financial impact to the organization. In addition, the candidate will be part of a 24/7 on-call support rotation spread among the team members.
Career Level - IC0
**Responsibilities**
**Key Responsibilities:**
1. **Installation and Setup** :
2. Install, test, and configure telecommunication equipment, including phones, phone systems, routers, switches, and other related hardware.
3. Provide necessary cabling and wiring for phone, internet, and other communication services.
4. **Maintenance and Repairs** :
5. Perform routine maintenance on telecommunication equipment to ensure optimal performance.
6. Troubleshoot issues with communication systems, identifying problems such as faulty equipment, connectivity issues, or configuration errors.
7. **Testing and Quality Control** :
8. Conduct diagnostic tests on telecommunications systems to ensure they meet industry standards and customer requirements.
9. **Customer Service and Support** :
10. Provide technical support and guidance to customers, explaining how to use telecommunication systems and resolve issues.
11. Assist with troubleshooting calls.
12. Maintain accurate records of installation work, repairs, and maintenance services provided.
13. Document system configurations and changes made during repairs or upgrades.
14. Report any recurring issues or patterns to management to improve service quality.
15. **Collaboration and Coordination** :
16. Work closely with peers and other team members to resolve complex issues.
17. Collaborate with vendors and suppliers.
18. **Upgrades and Network Improvements** :
19. Assist in the upgrading of existing telecommunication systems and infrastructure.
20. Recommend solutions to improve system performance or efficiency.
**Required Skills and Qualifications:**
+ **Technical Knowledge** : Understanding of telecommunications systems (e.g., fiber optics, VoIP, Wi-Fi, Cisco , VoiceCall Manager, Finese, Jabber) and relevant equipment.
+ **Problem-Solving** : Ability to diagnose and resolve technical issues quickly and efficiently.
+ **Communication Skills** : Strong verbal and written communication skills for interacting with customers and team members.
+ **Attention to Detail** : Accuracy in installation, configuration, and maintenance to ensure system reliability.
+ **Physical Stamina** : Ability to work in different environments, including at heights or in tight spaces.
**Work Environment:**
+ Work may be performed in both indoor office settings and outdoor environments.
+ May involve on-call shifts or overtime work, depending on customer needs.
This role requires a blend of technical expertise, problem-solving abilities, and customer service skills to ensure effective telecommunication services.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $19.62 to $8.32 per hour; from: 40,800 to 79,700 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC0
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
The Telecom Engineer will design, configure, manage, troubleshoot, support and implement the Telecom Infrastructure. Will also perform limited project management with some coordination of efforts by various support staff. Communicates project status to project proponents. Assists with the deployment of telecom technology. Exercises independent judgment. Under general direction works on complex technical issues. Receptive to new ideas and to learning new technologies. Plans and leads small projects and performs project management coordinating the efforts of internal and external staff with the customer and business needs. Works on projects and tasks with other team members and may be asked to provide input to their evaluations. Occasionally works under stressful conditions, participating in implementations and troubleshooting efforts that may have significant patient care and/or financial impact to the organization. In addition, the candidate will be part of a 24/7 on-call support rotation spread among the team members.
Career Level - IC0
**Responsibilities**
**Key Responsibilities:**
1. **Installation and Setup** :
2. Install, test, and configure telecommunication equipment, including phones, phone systems, routers, switches, and other related hardware.
3. Provide necessary cabling and wiring for phone, internet, and other communication services.
4. **Maintenance and Repairs** :
5. Perform routine maintenance on telecommunication equipment to ensure optimal performance.
6. Troubleshoot issues with communication systems, identifying problems such as faulty equipment, connectivity issues, or configuration errors.
7. **Testing and Quality Control** :
8. Conduct diagnostic tests on telecommunications systems to ensure they meet industry standards and customer requirements.
9. **Customer Service and Support** :
10. Provide technical support and guidance to customers, explaining how to use telecommunication systems and resolve issues.
11. Assist with troubleshooting calls.
12. Maintain accurate records of installation work, repairs, and maintenance services provided.
13. Document system configurations and changes made during repairs or upgrades.
14. Report any recurring issues or patterns to management to improve service quality.
15. **Collaboration and Coordination** :
16. Work closely with peers and other team members to resolve complex issues.
17. Collaborate with vendors and suppliers.
18. **Upgrades and Network Improvements** :
19. Assist in the upgrading of existing telecommunication systems and infrastructure.
20. Recommend solutions to improve system performance or efficiency.
**Required Skills and Qualifications:**
+ **Technical Knowledge** : Understanding of telecommunications systems (e.g., fiber optics, VoIP, Wi-Fi, Cisco , VoiceCall Manager, Finese, Jabber) and relevant equipment.
+ **Problem-Solving** : Ability to diagnose and resolve technical issues quickly and efficiently.
+ **Communication Skills** : Strong verbal and written communication skills for interacting with customers and team members.
+ **Attention to Detail** : Accuracy in installation, configuration, and maintenance to ensure system reliability.
+ **Physical Stamina** : Ability to work in different environments, including at heights or in tight spaces.
**Work Environment:**
+ Work may be performed in both indoor office settings and outdoor environments.
+ May involve on-call shifts or overtime work, depending on customer needs.
This role requires a blend of technical expertise, problem-solving abilities, and customer service skills to ensure effective telecommunication services.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $19.62 to $8.32 per hour; from: 40,800 to 79,700 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC0
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

**Job Description**
The Telecom Engineer will design, configure, manage, troubleshoot, support and implement the Telecom Infrastructure. Will also perform limited project management with some coordination of efforts by various support staff. Communicates project status to project proponents. Assists with the deployment of telecom technology. Exercises independent judgment. Under general direction works on complex technical issues. Receptive to new ideas and to learning new technologies. Plans and leads small projects and performs project management coordinating the efforts of internal and external staff with the customer and business needs. Works on projects and tasks with other team members and may be asked to provide input to their evaluations. Occasionally works under stressful conditions, participating in implementations and troubleshooting efforts that may have significant patient care and/or financial impact to the organization. In addition, the candidate will be part of a 24/7 on-call support rotation spread among the team members.
Career Level - IC0
**Responsibilities**
**Key Responsibilities:**
1. **Installation and Setup** :
2. Install, test, and configure telecommunication equipment, including phones, phone systems, routers, switches, and other related hardware.
3. Provide necessary cabling and wiring for phone, internet, and other communication services.
4. **Maintenance and Repairs** :
5. Perform routine maintenance on telecommunication equipment to ensure optimal performance.
6. Troubleshoot issues with communication systems, identifying problems such as faulty equipment, connectivity issues, or configuration errors.
7. **Testing and Quality Control** :
8. Conduct diagnostic tests on telecommunications systems to ensure they meet industry standards and customer requirements.
9. **Customer Service and Support** :
10. Provide technical support and guidance to customers, explaining how to use telecommunication systems and resolve issues.
11. Assist with troubleshooting calls.
12. Maintain accurate records of installation work, repairs, and maintenance services provided.
13. Document system configurations and changes made during repairs or upgrades.
14. Report any recurring issues or patterns to management to improve service quality.
15. **Collaboration and Coordination** :
16. Work closely with peers and other team members to resolve complex issues.
17. Collaborate with vendors and suppliers.
18. **Upgrades and Network Improvements** :
19. Assist in the upgrading of existing telecommunication systems and infrastructure.
20. Recommend solutions to improve system performance or efficiency.
**Required Skills and Qualifications:**
+ **Technical Knowledge** : Understanding of telecommunications systems (e.g., fiber optics, VoIP, Wi-Fi, Cisco , VoiceCall Manager, Finese, Jabber) and relevant equipment.
+ **Problem-Solving** : Ability to diagnose and resolve technical issues quickly and efficiently.
+ **Communication Skills** : Strong verbal and written communication skills for interacting with customers and team members.
+ **Attention to Detail** : Accuracy in installation, configuration, and maintenance to ensure system reliability.
+ **Physical Stamina** : Ability to work in different environments, including at heights or in tight spaces.
**Work Environment:**
+ Work may be performed in both indoor office settings and outdoor environments.
+ May involve on-call shifts or overtime work, depending on customer needs.
This role requires a blend of technical expertise, problem-solving abilities, and customer service skills to ensure effective telecommunication services.
Disclaimer:
**Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.**
**Range and benefit information provided in this posting are specific to the stated locations only**
US: Hiring Range in USD from $19.62 to $8.32 per hour; from: 40,800 to 79,700 per annum.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC0
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.