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Customer Care Representative

We’re looking for Customer Care Representative to support policyholders and insurers with empathy, accuracy, and speed. You’ll be the first point of contact for customers with questions about claims, coverage, and status updates.

This is a hands-on role. You’ll handle calls and emails, resolve issues, escalate complex cases, and ensure every customer interaction reflects our values. You’ll also flag recurring problems, suggest process improvements, and help us maintain high-quality service.

Summary

The Customer Care Representative role at ClaimSorted is a full-time remote position that can be done from anywhere. The job involves calls, emails, and direct interaction with policyholders and insurance partners. You will have control over your time, giving you the freedom to balance work with other activities. The role offers competitive pay, benefits, and strong growth potential.

Responsibilities

Handle inbound and outbound calls, emails, and chat messages with professionalism and empathy

Provide accurate information on claim status, coverage, and next steps

Escalate complex issues to supervisors while maintaining customer trust

Document all customer interactions in the system with attention to detail

Identify recurring issues and share feedback with the operations team

Meet and exceed service targets for response time and resolution rate

Experience

Strong verbal and written communication skills

Prior customer service experience preferred but not required

Ability to handle upset or frustrated customers calmly and effectively

Comfortable working with performance metrics such as response times and quality scores

Tech-savvy and able to learn new tools quickly

Diligence and attention to detail in all interactions

Our Values

Shoot for the Stars. We set ambitious goals and strive to surpass expectations

Move Fast. Speed matters. We act decisively, iterate quickly, and optimise for momentum

Always Overdeliver. Mediocrity has no place here; we exceed expectations in everything we do

Think Customer-First, Always. The customer experience drives every decision we make

We innovate relentlessly, refusing to settle for 'good enough'

Say It How It Is. Transparency and direct communication create efficiency and trust

Perks

Competitive compensation

Paid time off (vacation time, sick time)

Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)

401(k) retirement savings plan with company match

Promotional opportunities

For nearly 100 years, Matouk has handcrafted luxury linens from the world’s finest materials. While we honor this heritage, we embrace the changes required to maintain our leadership in the future, believing that creative thinking and innovation will guide us to a future of success and growth. Our factory in Fall River, MA is home to a tight-knit family of artists, craftspeople and business professionals who are uniquely attuned to the needs of American consumers, earning the loyalty of generations of customers.

Customer Care Associate is responsible for ensuring a superior customer experience by managing and interacting with Sales Associates, retail customers, and consumers through chat, email and phone call. He/She is responsible for organizing and responding to customer inquiries and requests, and collaborating with cross-functional teams such as fulfillment, production and finance. The Customer Care Associate strives to build a positive relationship with customers and always ensures inquiries, projects and tasks move forward in the most effective and efficient way possible, while following the “Beliefs in Action” statement of Matouk’s guiding principles.

Main Duties & Responsibilities:

• Provide superior service to customers and Sales Associates which is reflective of the Matouk brand and principles of the organization.
• Achieve High Customer Satisfaction Rating via accurate, professional, and expedient response to customer requests and appropriate resolution of issues, concerns, and/or complaints.
• Strive to provide first-call resolution by handling and resolving customer inquiries and complaints in a prompt, professional and courteous manner.
• Direct requests and unresolved issues to the appropriate resource, and follow up to ensure satisfactory resolution for the customer.
• Record details of inquiries, comments and complaints, and follow up as appropriate.
• Maintain collaborative relationships with cross-functional departments.
• Maintain knowledge of product lines, prices, delivery times, the company, the brand, systems, and sales channel requirements.
• Other duties as assigned.

Qualification Requirements:

• 2-5 years experience working in a customer service role.
• Must possess creative problem solving skills.
• Ability to take initiative to find a lasting proactive solution to common trends.
• Strong knowledge of customer service principles and practices.
• Strong oral and written communication skills are a must.
• Outstanding organizational skills.
• Excellent interpersonal skills, with the ability to interact with all levels of employees.
• Ability to multitask in a fast-paced environment, handling both Phone Calls and Cases (emails), and Chats simultaneously.
• Knowledge of relevant computer applications

Must Have Competencies:

• Reaching & maintaining compliance to phone schedule while focusing on quality and research necessary to perform the job.
• Maintaining thorough working knowledge of products, processes, procedures, and systems.
• Working through competing priorities between internal departments while attempting to achieve customer requests.

The Customer Care Specialist delivers responsive, empathetic support to customers across phone, email, and chat. This role helps ensure a smooth, positive customer experience by resolving issues, answering questions, and supporting the company’s e-commerce platform. It’s an excellent opportunity for growth, skill-building, and career development.

Key Responsibilities:

• Respond to customer inquiries with professionalism and empathy.
• Troubleshoot issues and escalate complex cases as needed.
• Maintain accurate records of all interactions.
• Assist customers in navigating the e-commerce website.
• Stay up to date on products, systems, and tools.
• Collaborate with teammates and other departments to solve problems.
• Identify recurring issues and suggest process improvements.
• Take initiative to meet performance goals and adapt to change.

Qualifications:

• Associate degree preferred.
• 1–2 years of customer service experience (retail, call center, or support).
• Strong communication, organizational, and problem-solving skills.
• Proficiency with basic computer systems; CRM experience a plus.
• Team-oriented, adaptable, and eager to learn.
• Optometry industry experience a plus!

Are you passionate about delivering exceptional customer experiences and thrive in a fast-paced, dynamic environment? We’re seeking a Customer Care Representative on a temp-to-hire basis, where your dedication to service excellence will directly impact client satisfaction and operational success. This role is a fantastic opportunity to connect with diverse retail partners, manage order processes from start to finish, and ensure smooth communication between all stakeholders.

As a key player in customer support operations, you’ll be the go-to contact for assigned accounts, making sure orders are accurate, shipments are on time, and any issues are resolved with professionalism and care. Your attention to detail and problem-solving skills will help maintain high fulfillment rates and foster strong relationships with customers and internal teams alike.

Key Responsibilities

• Act as the main contact for assigned retail accounts, ensuring seamless order processing and communication.
• Verify order details for accuracy and correct any discrepancies before entry into the ERP system.
• Prepare and distribute necessary shipping documentation in line with customer requirements.
• Collaborate with warehouse teams to ensure timely shipments and support direct-to-customer deliveries.
• Monitor order status and promptly communicate any issues or delays to customers and internal teams.
• Maintain a high unit fill rate by minimizing shortages and reporting as required.
• Arrange carrier pickups according to established procedures.
• Process invoicing through EDI systems and resolve any billing errors efficiently.
• Handle credit memos, return authorizations, and customer inquiries professionally and empathetically.
• Stay informed about product offerings to provide knowledgeable support.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience, ideally supporting retail accounts.
• Proficiency in Microsoft Office applications (Excel, Word, Outlook).
• Familiarity with ERP systems and electronic data interchange (EDI) preferred but not required.
• Excellent communication skills and a strong problem-solving mindset.
• Highly organized with keen attention to detail.
• Reliable, proactive, and able to work independently in a freelance capacity.

If you’re ready to bring your customer care expertise into a role that values your contributions and offers the potential to grow, we’d love to hear from you!

Title: Customer Care Specialist

Location: Hybrid in Coatesville, PA (Hybrid role with 3 days onsite, two remote. During training, the first two weeks will be 100% onsite)

Pay Rate: $ 19/hr on W2

Terms of Employment:

• W2, Contract position, 6 months

• Full-Time, 40 hours per week

• Candidates must be local to Coatesville, PA

• Hybrid role with 3 days onsite, two remote. During training, the first two weeks will be 100% onsite

Overview & Key Responsibilities:

We are seeking a reliable and highly professional Customer Care Specialist to join our client's team. This is not a traditional call center role, but rather a frontline position responsible for managing a wide range of customer care needs for both internal and external clients. The ideal candidate will have strong communication skills, an eye for detail, and be eager to learn and develop a long-term career in a supportive hybrid environment. Key responsibilities include:

• Serve as the primary point of contact for customers, handling inquiries via phone and email.

• Manage the full lifecycle of customer orders, including processing, expediting services, and providing updates on items.

• Coordinate logistics for repairs, procurements, and on-site work with various parties, including technicians, vendors, and manufacturers.

• Handle RFQs (Requests for Quote) and review due date commitments.

• Perform data entry and provide quotes for services.

Required Qualifications:

• High school diploma required; an Associate's or Bachelor's degree is preferred.

• 1-3 years of customer service experience is preferred, but open to training ambitious entry-level candidates with a strong desire for a career.

• Excellent verbal and written communication skills and a professional demeanor.

• Strong reliability and a coachable attitude.

• Ability to work in a hybrid schedule (3 days on-site and 2 days remote).

• Must be able to work 100% on-site for the first 1-2 weeks of training.

Customer Care Advocate

Hybrid – Columbus, OH (Training onsite)

2-Month Contract to Hire

Qualifications:

· High school diploma or equivalent required

· Two years of customer service experience over the phone or in person

· Passion for providing excellent customer service

· High level of interpersonal skills with ability to handle sensitive, confidential situations and built trust with patients calling in

· High proficiency with technology and using multiple computer-based systems with ability to learn new programs

Responsibilities:

· Speak with patients to assess their needs through actively listening to their concerns and questions and making appropriate recommendations and clarifications

· Coordinate outpatient appointments across multiple specialties including routine visits, urgent and emergency issues and associated testing

· Work with callers to resolve complex problems by gaining understanding of large-scale operational processes

· Become a subject matter expert, understanding the nuanced processes of determining appropriate appointment needs and provider preferences

· Utilize software systems to facilitate patient interactions

· Provide outstanding customer service to callers through listening, empathy and understanding the needs of each individual patient

· Help promote a culture of positivity and teamwork across your team

ABOUT EIGHT ELEVEN:

At Eight Eleven, our business is people. Relationships are at the center of what we do. A successful partnership is only as strong as the relationship built. We’re your trusted partner for IT hiring, recruiting and staffing needs.

For over 16 years, Eight Eleven has established and maintained relationships that are designed to meet your IT staffing needs. Whether it’s contract, contract-to-hire, or permanent placement work, we customize our search based upon your company's unique initiatives, culture and technologies. With our national team of recruiters placed at 21 major hubs around the nation, Eight Eleven finds the people best-suited for your business. When you work with us, we work with you. That’s the Eight Eleven promise.

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.