Front Desk Clerk Guest Services
Posted 11 days ago
Job Viewed
Job Description
Work for a winning team that now offers Day One Benefits, Daily Pay and unmatched perks! Don't miss out on this fantastic opportunity to work with a successful and growing company. As a Front Desk Clerk at MountainLoft Resort, you'll be the welcoming face that helps guests and owners create unforgettable vacation memories. From check-in to check-out, you'll deliver warm, professional service and assist with guest needsensuring every stay is exceptional.
If you thrive in a fast-paced environment, love helping people, and take pride in delivering top-tier hospitality, we'd love to meet you!
Here's why you will love it here: Day 1 Benefit Eligibility Positive Team Environment A people first culture Encouraging Leadership Recognition Programs and Rewards Discounted hotel rates worldwide! 401(k) program with company match. Paid Time off and Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities And more!
What will I be doing?
As a Front Desk Clerk, you'll play a key role in delivering exceptional guest experiences. Your day-to-day responsibilities will include:
- Welcoming guests and owners with a warm, friendly demeanor upon arrival
- Handling check-ins and check-outs efficiently and professionally
- Generating folios and processing payments accurately
- Handling housekeeping and maintenance requests, and coordinating with the appropriate departments
- Preparing and restocking the front desk with essential supplies, including arrival packets and local area information
- Answering phone calls and advising them to the right team members
- Supporting your team by taking on additional tasks as assigned by your supervisor
Schedule Details: Full Time; 2:30pm to 11:00pm, including weekends and holidays.
What are we looking for?
Strong proficiency in Englishboth written and verbal communication
Solid understanding of Microsoft Office 365 (Outlook, Word, Excel, etc.)
Excellent multitasking and organizational skills, with the ability to prioritize tasks to meet team goals
At least 6 months of customer service experience, preferably in a hospitality or guest-facing role
Flexible availability, including weekends and holidays
Preferred, but not required:
Experience as a Front Desk/Guest Services Agent.
Experience handling credit card transactions.
Background in Resort Hospitality or related industries.
There's something truly outstanding about Hilton Grand Vacations. The foundation of our culture has been about crafting memorable experiences and making a positive impact within our industry and the communities in which we live and work. Our Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!
Eligibility: All U.S. regular full-time and part-time Team Members are eligible for a wide range of benefits. Team Members represented by a labor organization or subject to a collective bargaining agreement may have benefits that differ from other non-represented employees.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Guest Services Associate
Posted 4 days ago
Job Viewed
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES : This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time-to-time.
*All job duties relative to guest service: greet, register, assign rooms, verify credit, compute bills, collect payments and make change for guests, etc.
*Perform bookkeeping activities such as: balancing cash and guest accounts; review accounts and charges with guests during the check-out process; post charges for rooms, food & beverage and other miscellaneous charges; assist in solving billing discrepancies.
*Attend training sessions and practice training initiatives.
*Strive to be the best through knowledge of products, policies, procedures & knowledge of techniques, skills, equipment, procedures and materials.
*All other duties as assigned by management.
SUPERVISORY RESPONSIBILITIES : N/A
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*Experience with or ability to learn the reservations system used at the resort.
*Excellent verbal and written communication skills. Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflict.
*Knowledge of local area - such as places to each, attractions, able to give directions, etc.
*Excellent time management skills (i.e. multi-tasking and effective follow-up) and problem resolution skills.
*Ability to gather and analyze information from various sources and choose a reasonable/responsible course of action.
*Ability to be creative while staying within established guidelines when responding to guest requests.
EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) along with one to three months related experience and/or training. Customer service background preferred.
LANGUAGE SKILLS: Proficiency in English language is required in order to effectively communicate with guests/associates.
MATHEMATICAL SKILLS: Ability to recognize numbers, add and subtract two-digit numbers and measuring units.
REASONING ABILITY: Ability to apply common sense understanding to carry out simple one, or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.
OTHER QUALIFICATIONS: Willingness to perform any required task within associate's capabilities in order to effectively meet the needs of the company/guests. Ability to get along well with others.
CERTIFICATES, LICENSES, REGISTRATIONS : N/A
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the associate is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear; smell. The associate is occasionally required to sit.
The associate must regularly lift and/or more up to 10 pounds and occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the associate is occasionally exposed to wet and or humid conditions; outside weather conditions and extreme heat. The noise level in the work environment is usually moderate.
SAFETY CONSIDERATIONS: Use proper safety procedures including bending, lifting and safe use of equipment. Alert to resolving and reporting situations, obstacles and objects that could pose a safety concern for guests, associates and self. Uses PPE equipment, as required, to reduce associate risk against hazards. Follows proper procedures concerning protection against blood borne pathogens.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essentia
Guest Services Ambassador - ROL
Posted today
Job Viewed
Job Description
Job Description
*This position is for ROL Campgrounds. ROL is a valued partner of Revelry. See below for more information about our company and this position. Please submit a resume (or relevant job experience) and cover letter and include in your cover letter why you would be a good fit for the role.
FT/PT Available
All Available Positions Include MandatoryNights, Weekends, and Holidays
About ROL
ROL is an outdoor hospitality company building a network of boutique campgrounds with a shared focus on environmental sustainability and tech-enabled amenities. We’re on a mission to deliver best-in-class experiences and to transform recreational campground development.
At ROL, you’ll find a supportive, dynamic community that values innovation, sustainability, and the personal growth of our employees.
About this position
We’re looking for candidates with guest services experience and familiarity with the RVing and outdoor hospitality industry.
This position is for on-site guest service ambassadors (GSAs) at our campground in Almond, NC.
Our guest services ambassadors are responsible for face-to-face communication with our guests, troubleshooting and resolution of guest concerns, and the day-to-day operations of our properties.
The best GSA candidates will
Be passionate about camping, RVing, outdoor recreation, and environmental conservation,
Care deeply about customer experiences and take pride in providing the best service possible to our guests,
Be patient and empathetic with our guests, who come from all over the world and who have different levels of comfort and experience with camping and electronic booking systems,
Be comfortable working at an early-stage company where change and innovation are welcomed and embraced,
Have an interest in growing their career in the outdoor hospitality industry.
Description
As a Guest Services Ambassador, you will be responsible for the following:
Maintaining campground appearance and cleanliness;
Emptying firepits and trash cans throughout the property;
Cleaning bath houses, laundry rooms, and office spaces daily;
Attending to maintenance matters within your skillsets;
Being a caretaker and steward of all camp equipment;
Monitoring the check-in and check-out of guests;
Assisting guests with retail purchases and providing recommendations for local shops, outfitters and experiences;
Enforcing campground rules and guidelines, when necessary;
Communicating about guests, property conditions, and maintenance issues to your supervisors.
100% guest satisfaction is your ultimate objective.
Required
Willingness to work in all weather conditions.
Capability to walk, sit, and/or stand for extended periods, as circumstances require.
Experience with and willingness to utilize POS and bookings systems.
Ability to lift up to 50lbs.
Familiarity with using laptops, smartphones, and workflow apps for communication.
Detail-orientedness, especially regarding accuracy of data and information sharing.
A readiness to handle credit card and other financial information securely.
Treating our properties with care and respect.
Taking care of guests like they are family.
Ability to de-escalate and/or resolve guests complaints and/or concerns.
Effective critical thinking and decision-making skills.
An unequivocal drive for guest satisfaction.
Compensation
Paid biweekly, hourly rate $15hr.
Site included (30/50AMP).
Utilities Credit.
Employee discounts.
Campground transfer program for high-performing employees.
ROL provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
Assistant Guest Services Manager - Club Wyndham Smoky Mountains
Posted 4 days ago
Job Viewed
Job Description
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**How You'll Shine:**
The Assistant Guest Services Manager serves as a supporting role to the Guest Services Manager. This role will partner in the leadership, planning, organization, and direction of daily operations for the Guest Services Department in the most efficient and effective manner possible. The Assistant Guest Services Manager provides supervision and direction to the Guest Services Associates; may oversee additional departments as business needs dictate. Responsibility includes fostering and maintaining a positive relationship with owners, guests, and other site departments. This role will be able to handle guest issues to resolution and monitor guest satisfaction scores. The Assistant Guest Services Manager will assist the Guest Services Manager in attracting, coaching, training, and retaining talent by engaging and showing a genuine passion to develop others. This role will partner with the Guest Services Manager and Human Resources partners to minimize employee relations issues.
**What You'll Bring:**
+ Leadership Skills.
+ Cash Handling Experience.
+ Excellent communication skills.
+ Proficiency in Microsoft Excel, Word, Outlook.
+ 2 years of leadership experience, preferably in the hotel/hospitality industry
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
**_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off._**
+ Medical
+ Dental
+ Vision
+ Flexible spending accounts
+ Life and accident coverage
+ Disability
+ Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
+ Wish day paid time to volunteer at an approved organization of your choice
+ 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
+ Legal and identify theft plan
+ Voluntary income protection benefits
+ Wellness program (subject to provider availability)
+ Employee Assistance Program
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Guest Services Associate - Club Wyndham Smoky Mountains Resort
Posted 5 days ago
Job Viewed
Job Description
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**How You'll Shine**
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
Though no two days are the same at Wyndham Destinations, you'll have the opportunity to:
+ Bring smiles to guests from around the world by providing warm welcomes
+ Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
+ Process cash and credit card transactions strictly following established procedures
+ Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
+ Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
+ Reserve and confirm reservations for individuals and/or groups
+ Provide guests with room rate quotes
+ Respond to guest inquiries and concerns as quickly and completely as possible
+ Promote teamwork and quality service through daily communications and coordination with other departments
**How You'll Be Rewarded**
+ Medical, Dental, and Vision Insurance
+ Discounted Hotel & Resort Stays
+ Employee Stock Purchase Program
+ Tuition Reimbursement
+ 401K Retirement Savings with Company Match
**What You'll Bring**
+ Professional appearance and a positive, can-do attitude
+ Excellent communication skills with the ability to read, write and understand English
+ Ability to solve problems with a minimum of supervision
+ Basic math skills and knowledge of proper cash handling procedures
+ Ability to multitask and work in a fast paced environment
+ Attention to detail and strong organizing skills
+ Basic computer and office skills
+ Hotel hospitality front office system knowledge a plus
+ Ability to work independently or with others as needed
+ High school diploma or equivalent
+ No experience required
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
**_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off._**
+ Medical
+ Dental
+ Vision
+ Flexible spending accounts
+ Life and accident coverage
+ Disability
+ Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
+ Wish day paid time to volunteer at an approved organization of your choice
+ 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
+ Legal and identify theft plan
+ Voluntary income protection benefits
+ Wellness program (subject to provider availability)
+ Employee Assistance Program
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Guest Services Associate (2nd Shift): Club Wyndham Great Smokies
Posted today
Job Viewed
Job Description
We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. How You'll Shine As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations. Though no two days are the same at Wyndham Destinations, you'll have the opportunity to:
- Bring smiles to guests from around the world by providing warm welcomes
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
- Process cash and credit card transactions strictly following established procedures
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
- Reserve and confirm reservations for individuals and/or groups
- Provide guests with room rate quotes
- Respond to guest inquiries and concerns as quickly and completely as possible
- Promote teamwork and quality service through daily communications and coordination with other departments
How You'll Be Rewarded Medical, Dental, and Vision Insurance Discounted Hotel & Resort Stays Employee Stock Purchase Program Tuition Reimbursement 401K Retirement Savings with Company Match What You'll Bring Professional appearance and a positive, can-do attitude Excellent communication skills with the ability to read, write and understand English Ability to solve problems with a minimum of supervision Basic math skills and knowledge of proper cash handling procedures Ability to multitask and work in a fast paced environment Attention to detail and strong organizing skills Basic computer and office skills Hotel hospitality front office system knowledge a plus Ability to work independently or with others as needed High school diploma or equivalent One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Guest Services Associate (2nd Shift): Club Wyndham Great Smokies
Posted 10 days ago
Job Viewed
Job Description
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
How You'll ShineAs a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
Though no two days are the same at Wyndham Destinations, you'll have the opportunity to:
- Bring smiles to guests from around the world by providing warm welcomes
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
- Process cash and credit card transactions strictly following established procedures
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
- Reserve and confirm reservations for individuals and/or groups
- Provide guests with room rate quotes
- Respond to guest inquiries and concerns as quickly and completely as possible
- Promote teamwork and quality service through daily communications and coordination with other departments
- Medical, Dental, and Vision Insurance
- Discounted Hotel & Resort Stays
- Employee Stock Purchase Program
- Tuition Reimbursement
- 401K Retirement Savings with Company Match
- Professional appearance and a positive, can-do attitude
- Excellent communication skills with the ability to read, write and understand English
- Ability to solve problems with a minimum of supervision
- Basic math skills and knowledge of proper cash handling procedures
- Ability to multitask and work in a fast paced environment
- Attention to detail and strong organizing skills
- Basic computer and office skills
- Hotel hospitality front office system knowledge a plus
- Ability to work independently or with others as needed
- High school diploma or equivalent
- One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to
, including the title and location of the position for which you are applying.Be The First To Know
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Guest Services Associate (2nd Shift): Club Wyndham Great Smokies
Posted 11 days ago
Job Viewed
Job Description
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**How You'll Shine**
As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests' vacations memorable from registration to checkout. You'll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.
Though no two days are the same at Wyndham Destinations, you'll have the opportunity to:
+ Bring smiles to guests from around the world by providing warm welcomes
+ Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
+ Process cash and credit card transactions strictly following established procedures
+ Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
+ Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
+ Reserve and confirm reservations for individuals and/or groups
+ Provide guests with room rate quotes
+ Respond to guest inquiries and concerns as quickly and completely as possible
+ Promote teamwork and quality service through daily communications and coordination with other departments
**How You'll Be Rewarded**
+ Medical, Dental, and Vision Insurance
+ Discounted Hotel & Resort Stays
+ Employee Stock Purchase Program
+ Tuition Reimbursement
+ 401K Retirement Savings with Company Match
**What You'll Bring**
+ Professional appearance and a positive, can-do attitude
+ Excellent communication skills with the ability to read, write and understand English
+ Ability to solve problems with a minimum of supervision
+ Basic math skills and knowledge of proper cash handling procedures
+ Ability to multitask and work in a fast paced environment
+ Attention to detail and strong organizing skills
+ Basic computer and office skills
+ Hotel hospitality front office system knowledge a plus
+ Ability to work independently or with others as needed
+ High school diploma or equivalent
+ One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment preferred
**How You'll Be Rewarded:**
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
**_Note: Temporary and/or seasonal associates are ineligible for Paid Time Off._**
+ Medical
+ Dental
+ Vision
+ Flexible spending accounts
+ Life and accident coverage
+ Disability
+ Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
+ Wish day paid time to volunteer at an approved organization of your choice
+ 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
+ Legal and identify theft plan
+ Voluntary income protection benefits
+ Wellness program (subject to provider availability)
+ Employee Assistance Program
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.
Front Desk Clerk
Posted 1 day ago
Job Viewed
Job Description
Greets guests and owners on arrival. Check in/out guests. Generates folio and collects payments. Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel. Prepares and consistently restocks the front Front Desk, Clerk, Retail, Hotel