What Jobs are available for Theme Park Operations in the United States?

• Develop and execute strategic operational plans to enhance guest satisfaction, operational efficiency, and profitability.
• Manage daily park operations, ensuring seamless execution of all attractions, entertainment, and services.
• Oversee budgeting, financial performance, and resource allocation for the operations department.
• Implement and enforce rigorous safety standards, compliance regulations, and emergency procedures.
• Lead, mentor, and develop a diverse team of operational managers and front-line staff.
• Drive initiatives to improve the overall guest experience, from arrival to departure.
• Collaborate with marketing, creative, and maintenance departments to align operational strategies with business objectives.
• Analyze operational data to identify trends, areas for improvement, and opportunities for innovation.
• Manage relationships with external vendors and suppliers.
• Serve as a key member of the senior management team, contributing to the overall strategic direction of the park.

• Bachelor's degree in Business Administration, Hospitality Management, or a related field; Master's degree preferred.
• 10+ years of progressive leadership experience in theme park or large-scale entertainment operations.
• Proven track record of successfully managing complex operational budgets and driving profitability.
• Extensive knowledge of theme park safety regulations and best practices.
• Demonstrated ability to lead, motivate, and develop large teams.
• Exceptional problem-solving, decision-making, and analytical skills.
• Strong understanding of guest service principles and experience in delivering exceptional guest experiences.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work flexible hours, including nights, weekends, and holidays, as required by park operations.
• Proficiency in relevant operational software and systems.

• Oversee the daily operations of assigned theme park departments, including rides, attractions, shows, and guest services.
• Ensure strict adherence to safety protocols, emergency procedures, and operational guidelines.
• Manage and develop a team of supervisors and hourly associates, fostering a positive and productive work environment.
• Monitor operational performance metrics, identify areas for improvement, and implement corrective actions to enhance efficiency and guest experience.
• Develop and manage operational budgets, controlling costs and maximizing revenue opportunities.
• Collaborate with other departments, including entertainment, marketing, and maintenance, to ensure seamless park operations and deliver exceptional guest experiences.
• Respond effectively to guest inquiries, complaints, and emergencies, ensuring timely and satisfactory resolutions.
• Implement and uphold company standards for cleanliness, presentation, and service quality.
• Participate in strategic planning initiatives, including new attraction openings and operational enhancements.
• Train and mentor staff on operational procedures, safety standards, and guest service best practices.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
• Minimum of 6 years of progressive experience in theme park or large-scale entertainment operations management.
• Proven leadership skills with the ability to motivate and manage diverse teams.
• Strong understanding of theme park operations, including safety regulations, crowd management, and guest flow.
• Excellent problem-solving, decision-making, and conflict-resolution skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to work flexible hours, including nights, weekends, and holidays, as required by park operations.
• Proficiency in operational planning and budget management.
• Passion for the entertainment and hospitality industry.

• Develop and implement operational plans and procedures for park attractions and services.
• Manage departmental budgets and control operational costs.
• Oversee staffing, training, and performance management for operational teams.
• Ensure adherence to safety standards, emergency procedures, and regulatory compliance.
• Analyze operational data to identify trends and implement improvements.
• Coordinate with marketing, entertainment, and other departments for park-wide events and initiatives.
• Manage guest service standards and resolve escalated guest issues.
• Implement and manage technology solutions for operational efficiency.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• 8+ years of experience in theme park or entertainment operations management.
• Proven experience in remote team leadership and management.
• Strong understanding of theme park operations, safety regulations, and guest experience principles.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in relevant operational software and remote collaboration tools.
• Exceptional communication and interpersonal skills.

• Oversee and guide daily theme park operations from a remote perspective.
• Develop and implement operational strategies to enhance guest experience and safety.
• Monitor key performance indicators (KPIs) and drive improvements in efficiency and service quality.
• Manage operational budgets and control costs effectively.
• Collaborate with on-site management teams to ensure seamless execution of park operations.
• Develop and enforce safety protocols and emergency response plans.
• Ensure compliance with all relevant regulations and industry standards.
• Lead initiatives for process improvement and operational innovation.
• Analyze guest feedback and implement changes to enhance satisfaction.
• Support staffing, training, and performance management initiatives for operational teams.
• Prepare regular operational reports and presentations for senior leadership.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in theme park or large-scale entertainment operations management.
• Proven track record of successfully managing complex operational environments.
• Strong understanding of guest services, safety regulations, and operational best practices.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to analyze data and develop strategic solutions.
• Proficiency in operational management software and tools.
• Ability to work independently and effectively in a remote setting.
• Willingness to travel to the park location as needed for key meetings and oversight.
• Experience in crisis management and incident response is a plus.

• Develop and implement operational strategies to enhance guest satisfaction, safety, and efficiency of all attractions.
• Manage daily operations of rides, shows, and entertainment, ensuring adherence to strict safety protocols and regulatory requirements.
• Oversee staffing, training, and performance management for a large operational team, including ride operators, technicians, and supervisors.
• Develop and manage operational budgets, controlling costs while optimizing resource allocation.
• Collaborate with maintenance and engineering teams to ensure all attractions are operating safely and reliably, minimizing downtime.
• Implement and monitor quality assurance programs to maintain high standards of service and presentation.
• Respond effectively to emergency situations and guest incidents, ensuring swift and appropriate resolution.
• Work closely with marketing and guest services teams to ensure a cohesive and positive guest journey.
• Stay abreast of industry best practices, emerging technologies, and competitive trends in the amusement and theme park industry.
• Foster a culture of safety, teamwork, and continuous improvement among the operations staff.
• Analyze operational data and key performance indicators to identify areas for improvement and implement solutions.

• Bachelor’s degree in Hospitality Management, Business Administration, Operations Management, or a related field.
• Minimum of 8 years of progressive experience in operations management within the theme park, amusement park, or large-scale entertainment industry.
• Proven track record of successfully managing complex operational environments and large teams.
• In-depth knowledge of amusement ride safety standards, regulations, and best practices.
• Strong leadership, team-building, and motivational skills.
• Excellent problem-solving, decision-making, and crisis management abilities.
• Proficiency in budgeting, financial management, and performance analysis.
• Exceptional communication and interpersonal skills.
• Ability to work a flexible schedule, including nights, weekends, and holidays, as required by operational demands.
• Certification in First Aid/CPR is a plus.
• Must be legally authorized to work in the US.

Job Description

Be the foundation of cleanliness at the ultimate construction amusement park! Diggerland USA is America's Only Construction Amusement Park and Water Park where families can Drive, Ride, Soak & Slide. Diggerland provides a unique experience for our guests and team members. Dig up the best job under the sun! Love your job while getting on the job training, life skills, and tickets for other amusement parks, chances for a scholarship, flexible schedules, advancement opportunities, and employee only events. Also, discounts on retail, food and beverage, and more

We are seeking a reliable and detail-oriented Janitorial Staff member to join our team to keep the park looking its best. The ideal candidate will be responsible for maintaining a clean, sanitary, and safe environment in our facility. This role is pivotal in ensuring that all areas are well-kept and that health and safety standards are met.

Requirements

• Meet minimum age requirement of 15 years of age to be considered for this position.
• Be able to work a flexible schedule including mornings, evenings, weekends, holidays and special events.
• Must be responsible and able to follow instructions.

Position Summary

• Good communication skills and ability to work independently or as part of a team.
• Provide exceptional customer service to all guests by answering any questions regarding the facility with a smile and upbeat disposition.
• Clean and disinfect restrooms in the theme and water park (in season) ensuring that all supplies are stocked and maintained.
• Responsibility for the general cleanliness of tables, dining rooms, pavilions, park grounds, Water Park, party rooms/area and all other areas as required.
• Empty trash cans throughout the park and dispose of waste in accordance with company policies.
• Clean windows, glass doors, and mirrors to ensure they are streak-free and clear.
• Maintain janitorial equipment and supplies, reporting any malfunctions or the need for restocking.
• Complete all checklist(s) for daily cleaning tasks.
• Assist with special cleaning projects and event setups as needed.
• Respond promptly to cleaning requests and emergencies.
• Perform routine cleaning tasks, including sweeping, mopping, vacuuming, hosing down deck areas, and dusting of floors, surfaces, and fixtures.
• Excellent multi-tasking and time management skills. Prioritizes and performs a variety of concurrent tasks with minimal direction.
• Learn, understand and follow required procedures and practices for safe use and storage of commercial cleaning products, for cleanup of spills, and for when and how to use company-issued personal protective equipment such as gloves, goggles and masks.
• Must be a team player and able to work well with the other team members and management team.

Physical Demands

• Must be able to tolerate working in an outdoor (hot/cold) environment
• Ability to perform physical tasks including lifting up to 50lbs or more, carry, move, push, pull equipment as needed
• Must be able to stand, sit, bend, and perform physical tasks for several hours.
• Ability to work in a loud environment, fast-paced environment with flashing lights.

The duties described above are a general summary and may change as the job advances or issues arise.

This is a part-time seasonal position. Diggerland USA is located on 100 Pinedge Drive in West Berlin, NJ. Diggerland USA is an Equal Employment Opportunity Employer (EEOE).