103 Theme Parks jobs in the United States
Controls Engineer - Amusement Park/ Theme Parks/Rides
Posted 8 days ago
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Job DescriptionJob Description
Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Controls Engineer - Amusement Park/ Theme Parks/Rides for our client in the Engineering Solutions domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Permanent position, and the client is looking for someone to start immediately.
Duration: Full-time
Location: Orlando, FL
Salary: $100,000-$120,000/Annually
Role: Controls Engineer - Amusement Park/ Theme Parks/Rides
Primary Skills: Engineering
Role Description: The Controls Engineer must have 5+ years of experience.
Key Responsibilities:
Electrical System Design:
- Lead the design process for electrical and control systems, starting from concept to full system design, ensuring compliance with project requirements.
- Design electrical/control components using AutoCAD or similar drafting software, ensuring system integration across project disciplines.
- Collaborate with facility design teams to optimize panel locations, minimize voltage drop, and design efficient system hardware layouts.
System Integration & Risk Management:
- Provide input for system integration across various project disciplines, ensuring seamless collaboration with mechanical, structural, and other engineering teams.
- Manage vendor scopes, ensuring that safety, functionality, and contract requirements are met.
- Conduct project technical risk assessments and implement mitigation strategies to reduce risks and ensure project success.
- Design redundant systems and mitigations to improve safety, reliability, and system uptime.
Control System Design & Safety Critical Components:
- Design and analyze safety-critical parts within control systems, ensuring compliance with relevant codes and standards.
- Implement systems for complex motion integration from automated systems, including ride system designs for attractions involving guest safety.
- Develop detailed control system documentation, including description of operation, system design specifications, panel assembly drawings, network layout, test plans, and maintenance/job plans.
System Calculations & Analysis:
- Perform necessary design calculations and analysis, including short circuit protection, harmonics, noise reduction, load flow, power consumption, protective relay/circuit design, and ground fault monitoring.
- Implement and design safety systems with knowledge of SIL/PL ratings ().
- Conduct analysis on protective relays and circuit designs to ensure compliance and system safety.
Project Support & Commissioning:
- Support the installation and commissioning process, including working off shifts as needed during project installation phases.
- Collaborate with the installation team to ensure the systems are implemented correctly and safely.
- Oversee system testing and ensure all safety protocols are followed during start-up and commissioning.
Job Requirements:
Education:
- Bachelor’s Degree in Electrical Engineering or a closely related field. (Candidates with degrees in other disciplines may be considered if they have directly related electrical engineering experience.)
Experience:
- 5+ years of experience in electrical/control systems design and integration, covering the majority of the responsibilities listed above.
- experience in ASTM standards, the attractions industry, and safety engineering practices.
- Experience working with major industrial manufacturers' hardware/software (e.g., Allen-Bradley, Siemens).
- Experience with Ethernet-based distributed remote I/O systems is a plus.
Key Competencies:
- Knowledge of contract documents and specifications, with the ability to collect field data and accurately record findings.
- Strong planning, problem-solving, and decision-making skills, with the ability to prioritize and organize effectively.
- Ability to design and implement systems that meet customer requirements while adhering to industry safety standards.
- Ability to work in a multi-disciplined environment, interfacing effectively with engineers, designers, and drafters.
Skills:
- Proficiency in Microsoft Windows and Office environments.
- Expertise in using AutoCAD (or similar drafting software) for system design.
- Strong communication skills, both oral and written, to effectively interact with project teams, vendors, and clients.
Other Requirements:
- Ability to travel up to 30% (with travel being 10% for the last couple of years of projects).
- Physical demands include vision ( perception), hearing, clear speech, dexterity in hands, driving, lifting, climbing, and ability to mount and dismount equipment.
- Must be comfortable working in varied environments, including standard office settings, on-site project locations, and industrial/construction environments.
Education: Bachelor’s Degree in Electrical Engineering or a closely related field. (Candidates with degrees in other disciplines may be considered if they have directly related electrical engineering experience.)
Experience: Minimum 5+ years of experience
Relocation: This position will not cover relocation expenses
Travel: Travel up to 30% (with travel being 10% for the last couple of years of projects).
Local : Yes
Note: Must be able to work on a W2 basis (No C2C)
Recruiter Name: Devyanshu Pawar
Recruiter Phone:
Benefits:
This is a direct hire position, and the hired applicant will receive our client’s benefits package.
Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to , , , , , , , , or protected veteran status.
Senior Theme Park Operations Manager
Posted today
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Responsibilities:
- Oversee and direct all aspects of theme park operations, ensuring a safe and enjoyable experience for all guests.
- Manage departmental budgets, controlling costs and maximizing profitability.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Lead, mentor, and develop a large team of operational staff, fostering a culture of excellence and accountability.
- Collaborate with cross-functional teams to plan and execute special events, promotions, and seasonal offerings.
- Monitor industry trends and best practices to identify opportunities for improvement and innovation.
- Ensure compliance with all health, safety, and environmental regulations.
- Manage relationships with external vendors and suppliers.
- Analyze operational data and generate reports to track performance and identify areas for development.
- Resolve guest issues and complaints promptly and effectively.
- Drive continuous improvement initiatives throughout the operations division.
- Bachelor's degree in Hospitality Management, Business Administration, or a relevant field.
- Minimum of 7 years of management experience in the theme park or entertainment industry.
- Proven ability to manage large teams and complex operational environments.
- Strong financial acumen and experience managing budgets.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated success in improving guest satisfaction and operational efficiency.
- Proficiency in Microsoft Office Suite and operations management software.
Senior Theme Park Operations Manager
Posted today
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Park Operations Supervisor
Posted today
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OverviewJOIN A WINNING TEAM! PARK OPERATIONS SUPERVISORThis isn't just your next job - it's your opportunity to be part of an amazing team that delivers on our promise to meet and exceed our guest's experience the moment they walk through our doors! We offer structured programs for growth and career advancement and consider our employees to be our greatest asset.What we offer you:Unparalleled training and development programsGenerous employee discounts on dining, retail, amusements and hotelsFlexible schedulesMultiple benefit plans to suit your needsPaid time off or paid sick leave (based on location)Opportunities for advancementCommunity volunteer opportunities with Landry's LeaguePositive and respectful work environment where diversity is valued ResponsibilitiesOpen and close propertyParticipate in Manager MeetingsTrain and develop the teamProcess checkouts, deposits and closing paperwork QualificationsApply now if you:1-2 years previous supervisory experience in amusement park operationsAspire to our "Be FAIR" ideals: Be Friendly, Accommodating, Inclusive and RespectfulAre a Team Player with a guest first attitudeHave a passion for great food and great funAre comfortable working in fast-paced environment Learn more about Landry's by visiting our website at EOE Posted Salary RangeStarting from USD $18.00/Hr.
Assistant Department Director Park Operations
Posted today
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Location : Baton Rouge, LA
Job Type: Full Time Exempt
Job Number: ADPO2025
Department: Park Operations
Opening Date: 05/16/2025
Closing Date: 8/8/2025 4:59 PM Central
FLSA: Exempt
General Summary
General Summary: The Assistant Director of Park Operations works in the office as well as on site at BREC facilities with a primary emphasis on in-the-field maintenance supervision and efficient coordination of the daily activities and processes of the Park Operations Division.
Requirements and Job Specifications
Education Required: Graduation from an accredited 4 year college or university.
Preferred: Master's degree from an accredited college or university.
Area of Study (major) Required: Parks Management, Landscape Architecture, Civil Engineering, Horticulture/Turf Grass Science or related.
Certification Required: Certified Playground Inspector CPSI through National Safety Playground Institute (NSPI) and Class 3 Turf and Ornamental Pesticide Applicator's license. (Acquired within 1 year of hire)
Preferred: Sports Turf Managers Association certification or CPRP certification through National Recreation and Parks Association (NPRA)
License Required: Valid LA Driver License Class E
Years of Relevant Work Experience: Five years' experience in a directly related field with at least 3 years in a Supervisory Capacity. Equivalent combination of education & experience will be considered.
Preferred: 10 or more years related experience.
Knowledge, Skills, and Abilities:
- Considerable knowledge of general park management, general horticulture practices, sports turf development & management
- Considerable knowledge of basic landscape design & tools, construction & techniques
- Strong leadership & interpersonal skills Moderate to advanced computer skills & working knowledge of computer programs
- Excellent communication skills, including public speaking skills.
- Must have a positive attitude with the willingness and desire to learn new skills
- Ability to quickly learn BREC policies and procedures and Programs
- Ability motivate staff and train on technical information
- Ability to communicate effectively both orally and in writing
- Ability to operate a BREC Vehicle to perform essential functions of the job.
- Ability to adjust to changing work demands, procedures, technology and or priorities
- Ability to read and interpret blue print and sketches
- Ability to hire, train, discipline and evaluate the performance of assigned personnel.
- Ability to establish and maintain excellent working relationships with Department Heads, Management, coworkers, employees and general public.
Functions and Duties
Essential Functions and Duties:
- Supervises and coordinates daily activities of the Park Operations Division as assigned.
- Supervises: hires, counsels, disciplines, evaluates employee performance, and trains staff on job functions and promotes a team environment.
- Coordinates and supervises special maintenance / construction projects.
- Coordinates routine activities between departments such as Capital Improvements and Recreation.
- Performs field inspections, tours facilities to ensure proper operations of facilities
- Supervises: hires, counsels, disciplines, evaluates employee performance, and trains staff on job functions and promotes a team environment.
- Assists director in budget preparation, expense monitoring, long range planning and budgeting activities.
- Assumes director's duties in their absence.
- Insures proper care and maintenance of equipment, and tracking of inventory.
- Develops and maintains parks, sports complexes, stadiums and special facilities.
- Recommends specifications for purchases.
- Coordinates with third party vendors and secures contractual services.
- Recommends changes to procedures when necessary
- Attends meetings of the BREC Commission, Advisory Committees as well as Professional Conference as representative of the department.
- Other duties as assigned.
This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties as requested by his or her supervisor.
Supplemental Information
As required, within general time frame of 8 hours per day, 5 days per week; lunch break daily; occasional weekend and evening work may be required.
Resumes will not be accepted in lieu of a completed application.
You must include all relevant education and experience on your official BREC online application or it will be deemed incomplete and you will be ineligible for this vacancy. Complete each section of this application (i.e. work experience, education, etc.) to demonstrate that you meet the eligibility and minimum qualification requirements described in this announcement.
An offer of employment is contingent on passing a pre-employment criminal background check, Motor Vehicle Records check, drug screen, and physical.
2025 FULL-TIME EMPLOYEE BENEFITS
HEALTH INSURANCE : Comprehensive medical benefits including HMO, PPO, and Blue Saver (Qualified High Deductible High Health Plan) and options are provided through Louisiana Blue. Coverage is effective the first of the month, following two months of employment, a (2 month waiting period). Employee cost per month for HMO: 175.43 - employee only; 597.45 - employee & spouse or employee & dependent children; 962.52 - family. Employee cost per month for PPO: 375.23 - employee only; 975.50 - employee & spouse or employee & dependent children; 1,492.70 - family. Employee cost per month for Blue Saver: 39.08 - employee only; 162.68 - employee & spouse or employee & dependent children; 290.49 - family.
LIFE INSURANCE : All full-time employees are insured under a Group Term-Life Insurance policy through Equitable Life Insurance Company a subsidiary of Blue Cross and Blue Shield of Louisiana. Coverage is subject to decrease at age 65 and 70. There is no cost to the employee except for salaries more than 50,000 which are subject to the imputed income clause under the IRS regulations. Coverage is effective immediately.
RETIREMENT SYSTEM : BREC contributions to the City-Parish Employees' Retirement System for each employee amount to 37.41% of salary. Employees contribute at the rate of 9.5%. Retirement contributions are tax deferred. Personal contributions are kept on account and refunded if employees leave BREC before their retirement. Additional benefit opportunities are available after 25 years through the DROP program. BREC also offers a Supplemental Retirement DEFERRED COMPENSATION PLAN through payroll deduction.
HOLIDAYS : BREC employees receive twelve (12) paid holidays per year.
SICK LEAVE : BREC employees accumulate sick leave at the rate of 100 hours per year the first five years they are employed; accrual of hours will increase based on the number of years of service, thereafter, up to 192 hours for 15 or more years. Employee is eligible to utilize leave after 30 days of continuous employment.
ANNUAL LEAVE : BREC employees earn annual leave at the rate of 100 hours per year the first five years they are employed; accrual of hours will increased based on the number of years of service, thereafter, up to 192 hours for 15 or more years. Employee is eligible to utilize leave after 90 days of continuous employment.
FULL-TIME STATUS : Upon completion of a six-month probationary periods and approval of supervisor, full-time status will be achieved.
EMPLOYEE DISCOUNTS : BREC full-time employees can take advantage of a generous discount. Some restrictions may apply. See the discount policy for more details.
EAP : BREC's Employee Assistance Program (EAP) is administered by Lucet. They EAP helps employees and their family members resolve personal or work-related problems.
CREDIT UNION : BREC employees are eligible to join the City Federal Credit Union and/or Pelican State Credit Union and enlist in payroll deduction plan. Direct deposit to the Credit Union is also available.
FEDERAL STUDENT LOAN FORGIVENESS : BREC is a qualifying employer for public service loan forgiveness. Employees who have Federal Direct Loans and have made 120 payments on the Federal Direct Loans (after October 1, 2007) may be eligible for the remaining loan balance to be forgiven.
LA START : This 529 Qualified Tuition savings plan may be open on behalf of a named Beneficiary by anyone, including legal entities, provided that the Account Owner or the Beneficiary is a resident of Louisiana. Account Owners may save at their own pace, in amounts they can afford.
FSA : BREC offers an FSA that allows employees to contribute a portion of their regular earnings before taxes. Distributions from the account must be used to reimburse the employee for qualified expenses related to medical and dental services.
SUPPLEMENT BENEFITS : BREC offers voluntary benefits through AFLAC or Colonial Life. Those benefits include accident insurance, critical care, life, LTD and STD.
BREC reserves the right to at any time and from time to time to modify or amend, in whole or in part, any or all of the provisions of the benefit package.
*Commissioned Approved Benefits Effective January 1, 2025*
01
Do you possess a Bachelor's degree from an accredited four (4) year college or university in the study of Parks Management, Landscape Architecture, Civil Engineering, Horticulture/Turf Grass Science or related area of study?
- Yes
- No
02
Do you have experience in Parks Management, Landscape Architecture, Civil Engineering, Horticulture/Turf Grass Science or a related field? If so, please explain.
03
Do you possess five years' experience in a directly related field with at least 3 years in a Supervisory Capacity? if so, please explain.
04
Do you have professional experience in grounds maintenance functions? (walking trails, biking trails, mow/trim, forestry, horticulture, athletic field maintenance)?
- Yes
- No
05
Do you have any of the following certifications?
- Certified Playground Inspector
- Class three (3) Turf and Ornamental Pesticide Applicator's License
06
Do you have a valid Louisiana driver's license?
- Yes
- No
07
If so, which class?
- Class A CDL
- Class B
- Class C
- Class D
- Class E
Required Question
Park Operations Assistant Extra Help
Posted today
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COUNTY OF EL DORADO - The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Su Operations Assistant, Operations, Help, Assistant, Customer Service, High School, Manufacturing
Park Operations Receptionist (Base Operator)
Posted today
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At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
The Park Operations Receptionist position requires availability/ working on weekends, weekdays, holidays, and any other times that the park is open. The Park Ops Receptionist is a centralized communication unit for incoming and outgoing INTERNAL communication related to ambassador deployment and dispatching appropriate safety and deployment calls. In addition, Base Operator will also need to record incidents according to operational procedures.
What you get to do:
- Answer incoming ambassador calls and communicate any absent or tardy ambassador to appropriate leadership. Assist in identifying "day of" staffing deficiencies and assist in identifying available ambassadors either via calling in or redeploying.
- Monitor and respond to radio and phone inquiries from park personnel.
- Maintain Attraction Performance Database to include codes, downtimes, capacities, or penetration.
- Responsible for timely distribution of park count, attraction downtime, or other information as directed by leadership.
- Monitor, respond, and relay calls from lifeguard alert system to leadership (Aquatica Only); assist in disseminating communication to appropriate leadership regarding operational emergencies (SeaWorld).
- Monitor weather and alert areas as needed for wind speed/ lightning detection.
- Oversee the department checkout process for vehicles and radios
- Responsible for maintaining a clean and professional work area
- The Park Operations Receptionist will also assist with other system based administrative support to include purchasing, ticket fulfillment, and/or other identified tasks.
- Perform general office duties to include processing incoming and outgoing calls, mail, and other duties related to job as prescribed by leadership.
- Maintain department files according to department and company retention guidelines.
What it takes to succeed:
- High school diploma or equivalent.
- Valid driver's license and be able to obtain a park license.
- Moderate computer skills to include knowledge of Microsoft Office applications to include Word, Excel, and Outlook.
- Excellent written and verbal communication skills to include appropriate grammar usage; ideal candidate would be bilingual (English/ Spanish).
- Excellent follow-up skills and be able to identify and problem solve obstacles to task completion.
- Able to multi-task and adapt to changes in a fast paced work environment.
- Excellent organizational, analytical, and prioritization skills.
- Able to provide excellent service to guests and team members.
- Excellent phone etiquette skills.
What else is important:
- Work or educational experience using radio and phone equipment, including appropriate radio etiquette
- Have the ability to work with and maintain sensitive data
- Have the aptitude to learn additional software programs
- Be willing to certify in park positions to support operation as needed
- Ability to work a flexible schedule to include weekends, weekdays, evenings and holidays
- Be able to sit for long periods of time
- Consistently practice safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations
- Be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards
- Be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
- Willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays.
- At least 1 year experience working in an office environment providing administrative support preferred.
Compensation: $10.00 per hour
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
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Park Operations Receptionist (Base Operator)
Posted 5 days ago
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At SeaWorld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Join us and play an important part on our incredible team!
The Park Operations Receptionist position requires availability/ working on weekends, weekdays, holidays, and any other times that the park is open. The Park Ops Receptionist is a centralized communication unit for incoming and outgoing INTERNAL communication related to ambassador deployment and dispatching appropriate safety and deployment calls. In addition, Base Operator will also need to record incidents according to operational procedures.
What you get to do:
- Answer incoming ambassador calls and communicate any absent or tardy ambassador to appropriate leadership. Assist in identifying "day of" staffing deficiencies and assist in identifying available ambassadors either via calling in or redeploying.
- Monitor and respond to radio and phone inquiries from park personnel.
- Maintain Attraction Performance Database to include codes, downtimes, capacities, or penetration.
- Responsible for timely distribution of park count, attraction downtime, or other information as directed by leadership.
- Monitor, respond, and relay calls from lifeguard alert system to leadership (Aquatica Only); assist in disseminating communication to appropriate leadership regarding operational emergencies (SeaWorld).
- Monitor weather and alert areas as needed for wind speed/ lightning detection.
- Oversee the department checkout process for vehicles and radios
- Responsible for maintaining a clean and professional work area
- The Park Operations Receptionist will also assist with other system based administrative support to include purchasing, ticket fulfillment, and/or other identified tasks.
- Perform general office duties to include processing incoming and outgoing calls, mail, and other duties related to job as prescribed by leadership.
- Maintain department files according to department and company retention guidelines.
- High school diploma or equivalent.
- Valid driver's license and be able to obtain a park license.
- Moderate computer skills to include knowledge of Microsoft Office applications to include Word, Excel, and Outlook.
- Excellent written and verbal communication skills to include appropriate grammar usage; ideal candidate would be bilingual (English/ Spanish).
- Excellent follow-up skills and be able to identify and problem solve obstacles to task completion.
- Able to multi-task and adapt to changes in a fast paced work environment.
- Excellent organizational, analytical, and prioritization skills.
- Able to provide excellent service to guests and team members.
- Excellent phone etiquette skills.
- Work or educational experience using radio and phone equipment, including appropriate radio etiquette
- Have the ability to work with and maintain sensitive data
- Have the aptitude to learn additional software programs
- Be willing to certify in park positions to support operation as needed
- Ability to work a flexible schedule to include weekends, weekdays, evenings and holidays
- Be able to sit for long periods of time
- Consistently practice safe work habits including, but not limited to the use of personal protective equipment, lifting and reporting of unsafe situations
- Be willing to comply with and ensure ambassadors comply with all SEA grooming guidelines and employment standards
- Be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
- Willing to work a flexible schedule to include weekdays, weekends, evenings, and holidays.
- Able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines.
- At least 1 year experience working in an office environment providing administrative support preferred.
The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as:
- FREE park admission
- Discounts on park admission tickets and passes for family and friends
- Park discounts on food, merchandise, etc.
- Scholarship opportunities
- Exclusive employee events and giveaways
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Park Operations Coordinator I - Driving Required
Posted 1 day ago
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Must Have: A Driver's License
General Overview: At an entry level, performs general day-to-day maintenance, custodial, grounds keeping, minor construction and customer service duties within a park setting, ensuring a safe, clean, hospitable, secure and efficient operation. This position develops competence by performing structured work assignments and receives instruction, guidance and supervision.
Facility Manager, Valet and Self-Park Operations
Posted 4 days ago
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Job Description
The Parking Facility Manager (bilingual Spanish necessary) supervises and coordinates the work of ABM Facilities Services employees that provides Parking Services.
In this role, you will be responsible for assisting in the oversight of all aspects of parking operations, including staffing, facility management, revenue optimization, and customer service. The ideal candidate will possess strong leadership skills, strategic thinking abilities, and a passion for delivering exceptional service to our clients and patrons.
**Benefit Information:** ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Team Member Benefits | Staff & Management ( develop, implement, direct and support "best practices", ABM polices and standards in quality management, job and site safety programs, and personnel administration. Promotes positive employer/employee /customer relationships and interactions. Implements employee training and skill enhancement programs, provides structured employee disciplinary procedures.
Responsible for maintaining positive customer relations from property management level up to senior executive level. Supports ABM activities in budget preparation and vendor/contactor oversight and is responsible to help manage cost and to identify and institute cost savings projects.
Provides on-going oversight and support for ABM administration, budgetary and financial procedures, processes, and standards. Responsible to develop, enhance and submit various professional level written reports, surveys, correspondence on a timely basis. Supports and assists in development of new business opportunities for ABM.
Reports daily to ABM Branch Manager and executive levels of the organization. Interacts with various organizational support elements including administrative, human resources, financial, quality control and safety departments.
**KEY RESPONSIBILITIES:**
**Strategic Planning and Management:**
+ Adhere and enforce location initiatives to optimize parking operations and drive revenue growth.
+ Ensure performance goals and objectives are met for the parking team, ensuring alignment with organizational objectives and client expectations.
+ Monitor key performance indicators (KPIs) and financial metrics to track progress and identify areas for improvement.
**Staffing and Training:**
+ Train a team of parking attendants, valet lead, and support staff, fostering a culture of excellence and accountability.
+ Provide ongoing coaching and training opportunities to enhance employee skills and performance.
+ Assist with staffing schedules and assignments to ensure adequate coverage and efficient operation of the parking facility.
**Facility Operations:**
+ Assist in the day-to-day operation of parking facilities, including entrance and exit management, valet, traffic flow optimization, and maintenance activities.
+ Enforce parking policies, regulations, and safety protocols to ensure compliance by patrons and staff.
+ Coordinate with maintenance and janitorial teams to address facility maintenance and cleanliness issues promptly.
**Revenue Management:**
+ Audit, review and enforce parking payment systems, including cash handling procedures, credit card processing, and mobile payment options.
+ Analyze revenue trends and performance data to identify opportunities for revenue enhancement and cost optimization.
**Customer Service Excellence:**
+ Foster a customer-centric culture and ensure that all staff members provide courteous and efficient service to patrons.
+ Address customer inquiries, complaints, and escalations in a timely and professional manner, striving to exceed expectations.
+ Implement service improvement initiatives based on customer feedback and satisfaction surveys.
+ Perform other related duties incidental to the work described herein.
Perform other duties as assigned or requested.
**QUALIFICATIONS:**
+ Minimum of 3 years of experience in parking operations leadership and/or valet operation, preferably in the facility management or hospitality industry.
+ Strong leadership and team-building skills, with the ability to motivate and empower employees to achieve their full potential.
+ Excellent analytical and problem-solving abilities, with a track record of driving operational efficiency and performance.
+ Proficiency in parking management software systems and technology solutions.
+ Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, employees, and stakeholders at all levels.
+ Bilingual Spanish required
REQNUMBER: 125405
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call . We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.