13,777 Tier 1 Support jobs in the United States

Zachary Piper Solutions is seeking a Help Desk Specialist Tier 3 (Top Secret/Q) to join a NNSA Program located in Washington, DC through 100% full onsite presence. The Help Desk Specialist Tier 3 (Top Secret/Q) will bring advanced IT troubleshooting skills to support the NOE NNDA by resolving complex technical issues, supervising help desk operations, and collaborating with engineering teams to maintain secure & efficient IT infrastructure.

Responsibilities of the Help Desk Specialist Tier 3 (Top Secret/Q) include:

• Resolve complex technical issues: troubleshoot & resolve advanced hardware, software, & network problems that Tier 1 & Tier 2 cannot handle
• Act as final escalation point: serve as highest internal support tier, handling escalated incidents & ensuring resolution through deep technical expertise
• Collaborate across IT teams: work closely with network engineers, system administrators, & developers to identify root causes & implement fixes
• Maintain & improve IT infrastructure: recommend & implement system modifications to reduce recurring issues & optimize performance
• Document & track incidents: log issues, resolutions, & recovery steps in ticketing systems to ensure transparency & knowledge sharing
• Simulate & recreate user problems: reproduce complex issues in test environments to diagnose & resolve them effectively
• Provide technical guidance & knowledge transfer: create knowledge base articles & mentor Tier 1 & Tier 2 staff to improve overall support capabilities

Qualifications of the Help Desk Specialist Tier 3 (Top Secret/Q) include:

• 3-5+ years of IT support experience, especially Tier 2/Tier 3 environments
• DOE Q or Top Secret clearance
• Proficient in troubleshooting complex hardware, software & network issues
• Familiar with enterprise systems, servers & mainframe applications
• Strong problem solving abilities: ability to diagnose root causes, simulate user issues & recommend system modifications
• Skills in working with cross-functional teams (network, software, system) & communicating effectively with end users
• Experience with incident tracking tools & documenting technical resolutions for future references
• Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, or vendor-specific certs (eg., Microsoft, Cisco) (preferred)

Compensation for the Help Desk Specialist Tier 3 (Top Secret/Q) includes:

• Salary Range: $180,000-$200,000 depending on experience
• Benefits: Medical, Dental, Vision, 401k Plan, Holidays, PTO, Education Incentives, sick leave as required by law

- 2+ years of experience supporting workstation, printer, and other endpoint hardware

- Experience supporting MS Office 365 applications, including MS Teams

- Professional experience using ServiceNow for a ticketing system

- Experience working directly (in person) with business stakeholders

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.

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- Help Desk / IT Support background within a healthcare environment

• Set up and configure computer systems, software, and equipment for new hires
• Install, upgrade, and maintain hardware and software across Windows and Mac environments
• Troubleshoot and resolve a wide range of technical issues, from connectivity problems to software glitches
• Provide technical support to local and remote users via phone, chat, screen share, or in-person support
• Log and track all service and repair activities and maintain parts inventory
• Manage user accounts, permissions, and mailbox setups
• Research and recommend new software or hardware solutions to enhance performance and productivity
• Collaborate with service vendors and escalate issues when necessary to ensure continuity of service
• Work help desk tickets through to resolution, meeting established service level agreements (SLAs)
• Proactively identify recurring issues and suggest improvements to reduce future incidents

• Associate degree or 1-3 years of relevant IT support experience
• Clear, professional communication skills - both written and verbal - across a wide range of users
• Ability to prioritize tasks and manage multiple responsibilities in a dynamic environment
• A customer-focused mindset and the ability to explain technical concepts to non-technical users
• Experience supporting both Windows and Apple platforms
• Familiarity with help desk ticketing systems and remote support tools

• Full medical, dental, and vision benefits with 100% employer-paid options and buy up plans
• Flexible PTO
• Employer HSA contribution
• 9 Company Paid holidays
• 401(k) match, 2% after 90 days of employment
• Supportive culture with one-of-a-kind growth opportunities
• Hybrid in-office and work at home (2 days in-office)
• Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
• Company and team outings
• Peer-to-peer recognition program
• Vendor discounts

• Technical Support Specialist
• IT Support Analyst
• Desktop Support Technician

• Position Type: Contract
• Contract Duration: 12 months, 24 days
• Start: 08/07/2025
• End: 08/31/2026
• Pay Rate: $25.00 - $28.00 per hour

• Communicate daily with Child Welfare and system development personnel to resolve software-related issues through research, analysis, and solution formulation.
• Write clear, concise communications tailored for diverse audiences.
• Maintain, organize, and track documentation related to software systems.
• Provide comprehensive support for SACWIS, including guidance on system functionalities and data relationships.
• Advise users on accurate data entry to meet AFCARS, NCANDS, and Title IV-FC federal reporting requirements.
• Manage software security by creating and maintaining user profiles, IDs, and passwords, ensuring appropriate access controls.
• Provide telephone, email, and Microsoft Teams support to address daily production issues.
• Plan and prioritize work activities, troubleshoot software issues, and communicate with technical and non-technical stakeholders.
• Participate in the full software development lifecycle, from business needs analysis to production support.

• Proven experience in help desk or technical support roles.
• Strong understanding of SACWIS or similar case management systems.
• Experience supporting federal reporting requirements such as AFCARS and NCANDS.

• Familiarity with child welfare policies, procedures, and practices.
• Experience in user account management and system security administration.
• Prior involvement in full software development lifecycle projects.

• Strong verbal and written communication skills.
• Troubleshooting and problem-solving abilities.
• Knowledge of SACWIS or similar case management systems.

• Familiarity with federal child welfare reporting requirements.
• Proficiency in Microsoft Teams.
• Ability to document and maintain technical processes.

• Data analysis and research capabilities.
• Ability to tailor communication for diverse audiences.
• Organizational skills for tracking documentation.

Akkodis is seeking a Help Desk Support for a Contract job with a client in Plano, TX(Hybrid) . The ideal candidate excels in resolving technical issues quickly via chat or phone and supports team growth by assisting in training new agents.

Rate Range: $20/hour to $2/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.

Help Desk Support job responsibilities include:

• Responding promptly to user inquiries via phone or chat
• Troubleshooting and resolving software and hardware issues remotely
• Documenting incidents and solutions using a ticketing system (e.g., ServiceNow)
• Assisting with the onboarding and training of new support agents
• Escalating complex issues to appropriate teams when necessary

• High School Diploma, GED, or equivalent certification (Associate's Degree preferred)
• At least 1 year of remote help desk support experience
• Fluent in English
• Mac support experience or Mac Integration Basics certification
• Windows 10 support experience or Windows 10 certification
• Experience using ServiceNow or similar ticketing systems
• Strong communication and problem-solving skills

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Help Desk Support | Albany, New York, United States
Pay rate: $30 - 35/hr on W2

Location: Albany - Hybrid. The project is currently 100% remote but could be moved to hybrid at any time. Therefore, local applicants preferred.

Job Duties:

• Handling e-mails and incoming/outbound call to assist the users conscientiously.
• Investigating user reported issues to determine root cause and full scope of incident.
• Ensure program requirements, regulations, and policies are understood, documented, and adhered to across the Department and affiliated organizations
• Aid in reviewing use of systems, ensuring individual and organization compliance with program policies.
• Responsible for user-facing communications and reviewing training materials for accuracy.

• Bachelor's Degree
• 3 years of relevant experience
• Equivalent combination of advanced education, training, and experience will be considered.

• Strong customer service skills with prior experience working on a help desk
• Experience in healthcare, Medicaid, and Long-Term Care preferred.
• Proficient with Microsoft Office Suite.
• Must have exceptional written and verbal communications, strong documentation, critical thinking, and analytical skills.

Serve as the first contact with customers who need technical assistance via phone or email. Provide customer assistance, respond to customer issues via phone, email, in person, and computer chat. Follow-up with customers to ensure issues are resolved. Provide needed information on IT products or services. Document customer interactions. Keep records of problems and their resolution through Lockton Source of Record (SysAid). Manage help desk tickets in a timely manner. Provide quick resolutions and excellent customer service. Perform troubleshooting using different diagnostic techniques. Troubleshoot, diagnose, and resolve technical hardware and/or software issues. Run diagnostics to resolve customer reported issues. Install, make changes, and repair computer hardware and software. Escalate issues to the next level of support personnel while maintaining contact and transparency with customers towards resolution. Provide feedback on processes and make recommendations on areas to improve. Maintain technical documentation, knowledge module, and service catalog on installation of software, configuration of hardware, and problem troubleshooting. Improve system performance by identifying problems and recommending changes. Update job knowledge by participating in educational opportunities and maintaining personal networks.

Skills: Help desk support, service desk, customer service, Windows, Office 365, Intune, MDM, Autopilot, troubleshooting, technical support, phone support, help desk, Active Directory.

Top Skills Details: Help desk support, service desk, customer service, Windows, Office 365, Intune, MDM, Autopilot.

Additional Skills & Qualifications:

Be available to work scheduled hours. If you are scheduled to be in the office, make sure you are present to help provide adequate and efficient assistance to customers in the office. If you need to be remote on a scheduled in-office shift (unless sick or personal day), 24-hour notice is required, and you are responsible for finding another team member to cover your in-office scheduled shift. Vacations are scheduled individually within each department. Associates are required to submit vacation requests through the time and attendance system: Kronos. Associates must have approval from the supervisor before taking vacation. This will ensure that the time off does not conflict with departmental staffing requirements. Scheduling and staffing needs are managed by a team lead and can be adjusted to meet high priority tasks that require the associate to be in office as needed. The current hybrid work schedule is three days a week in the office and two days a week remote.

Experience Level: Intermediate Level

Pay and Benefits: The pay range for this position is $25.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Kansas City, MO.

Application Deadline: This position is anticipated to close on Aug 15, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.