68,082 Tourism And Hospitality jobs in the United States

• Oversee and manage daily operations within the hospitality and tourism sectors.
• Develop and implement strategies to enhance guest satisfaction and operational efficiency.
• Manage event planning and execution, ensuring seamless delivery of services.
• Supervise and train staff, fostering a culture of excellence and customer service.
• Develop and manage departmental budgets, controlling costs and maximizing revenue.
• Ensure compliance with health, safety, and industry regulations.
• Collaborate with marketing and sales teams to promote services and attract new clients.
• Manage vendor relationships and negotiate contracts for services and supplies.
• Analyze operational data and guest feedback to identify areas for improvement.
• Implement new initiatives and service offerings to meet market demands.
• Maintain high standards of quality and presentation across all operations.

• Master's degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
• Minimum of 7 years of experience in hospitality or tourism operations management, with at least 3 years in a senior role.
• Proven experience in customer service excellence and guest relations.
• Strong understanding of event planning and execution.
• Experience with budgeting, financial management, and P&L responsibility.
• Proficiency in hospitality management software and booking systems.
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities and work effectively in a hybrid environment.
• Strong problem-solving and decision-making abilities.
• Knowledge of the tourism market and trends in the San Jose area is a plus.

Description

Introduction

The Dean of Business, Legal, & Technology, Culinary Arts, and Hospitality & Tourism serves as a key member of the College's leadership team and serves as the senior manager, lead facilitator, and coordinator for the academic cluster of programs including Business, Legal, & Technology, Culinary Arts, and Hospitality & Tourism. The Dean supervises the three department chairs and works with them and the vice chancellors to plan, design, and deliver quality academic programs and services that are aligned with the College's mission and strategic directions. In addition, the Dean works with all vice chancellors and department chairs in developing and implementing budgets, plans, and assessments as an integral part of the review cycle of academic programs.

Leadership and Management

Directs, coordinates, and evaluates the activities of personnel, including support staff, in the academic cluster of Business, Legal, & Technology, Culinary Arts, and Hospitality & Tourism.

Directs the department chairs and directors in the unit and works with them to plan, design, and deliver quality academic programming aligned with the College's mission and strategic plan, congruent with contemporary industry and technology standards; situated within the College's established budgeting, planning, assessment, human resource, and review cycles; and in compliance with applicable statutes, regulations, and policies.

Supervises, coordinates, and facilitates the department chairs and directors of the Business, Legal, & Technology, Culinary Arts, and Hospitality & Tourism units in the development of short-/long-term goals and initiatives to accomplish the College's Career and Technical Education (CTE) academic or community service missions; ensuring optimum faculty and staff performance and achievement; and enhancement of the quality of education, student learning outcomes, and the well-being of students.

Provides effective leadership, direction, and support in the recruitment, development, evaluation, and retention of highly qualified and proactive faculty and staff who promote excellence in the CTE academic programs and services of the three units; establishes program guidance in instructional aspects such as teaching assignments, scheduling of courses, enrollment management, and faculty course loads and alternate assignments of responsibility; assesses and makes recommendations regarding faculty evaluation, contract renewal, tenure, and promotion; facilitates in-service training and staff development.

Oversees the overall administration, management, development, delivery, and integrity of the divisions' transfer curricula, general education, and developmental and remedial education; promotes the integration of new and evolving learning technology into the classroom or via distance learning (e.g., online) opportunities; facilitates the establishment performance objectives, program review, and measurable outcomes for program divisions within the parameters of the College's mission and the achievement of enrollment and student learning outcome goals.

Provides leadership in the development of new courses and academic programs; ensures that such initiatives are within the parameters of the College's strategic plan; reviews and makes appropriate recommendations to the Vice Chancellor for Academic Affairs (VCAA) on new program and activity proposals; directs the scheduled evaluation of academic programs and activities.

Directs accreditation self-study and program reviews of assigned divisions; assists in the periodic review/update of the College's strategic plan, long-range educational development plan, organizational plan, and capital improvement plans; modifies approved operational plans based on evaluation results and organizational priorities; monitors and integrates into all divisions emerging assessment and accreditation initiatives.

Provides leadership in Strategic Plan implementation and the planning and setting of priorities for academic programs of the divisions, and organizing and managing of operational resources.

Represents and articulates the operational needs and initiatives (to include those of institutional support) of the three instructional divisions when meeting with other administrators and key staff officers of the College to discuss new campus requirements or initiatives, to resolve problems/disputes impacting programs supervised, and to report on the status of existing programs/services.

Mentors and supports department chairs, directors, and faculty for their professional development toward successfully meeting their expectations.

Provides leadership and initiatives in the development of programs and policies that build positive faculty and staff morale, continuously promote excellence in instructional programs, and contribute to the progress of the strategic mission of the college and the university.

Responsible for grant (e.g., Perkins) development, application, and management. In cooperation with government, legislative, business, civic, and community leaders identify workforce development needs and corresponding target groups, explores available private and public resources through grants and partnerships, and develop strategies and initiatives through which Kapiolani Community College can effectively address the needs of the State labor force and those of the surrounding communities.

Administrative Support

Provides leadership and direction to supervised divisions in the review and revision (if required) of College policies and procedures; coordinates with College administrative staff personnel to ensure implementation and compliance of applicable statutes, regulations, and policies.

Respond to requests for information, identification of problems, investigation of complaints against faculty, adjudication of disputes and grievances, and disciplinary action against faculty and staff within established guidelines and in coordination with appropriate College administrative staff personnel.

Coordinates department chairs and directors to work with the College Human Resources Department in the establishment/modification/elimination of faculty and staff positions; determines starting salary, relocation expenses (if any), and start date concerning potential hires; conducts a final interview to validate committee's recommended hire, verification of employment and education credentials, and reference checks; and make the final selection, determine the possible start date, and finalizes employment offers

Coordinates and provides direction to department chairs and directors in the assessment, justification, and prioritization of the financial needs of the approved academic programs, new initiatives, and support requirements (including staffing plans, equipment acquisition, and facility improvements).

Formulates projected program targets, budgets, and expenditure plans for future academic years in accordance with fiscal guidance provided by the VCAA; develops a corresponding justification, and articulates the budgetary requirements in the establishment of a projected College budget for the three units that fall under this position.

Allocates operational funds to the department chairs and directors based on approved expenditure plans; oversees with College Business Office fund expenditures and deviations by the three units that fall under this position; and adjusts or obtains additional resources to meet unforeseen requirements.

Explores and secures funding and other resources through a variety of sources to include State, Federal, corporate, private, program/divisional-based cost-savings, and College entrepreneurial initiatives.

Works with the College Auxiliary Service to ensure facilities allocated to assigned divisions are conducive to the promotion of student learning achievement.

Coordinates the writing of grants with the support of the Office for Institutional Effectiveness (OFIE) and the VCAA to procure external funding, and supervise grant funded projects.

Serves as a member of the campus Executive Leadership Team providing a proactive locus of communication and coordination for campus initiatives

Coordinates department chairs, directors, and faculty in doing required program accreditation self-studies and related matters.

Campus and Community Development

Provides effective leadership, direction, and support in establishing and achieving short and long-term development goals and initiatives toward academic excellence.

Proactively participates in the planning, management, and execution of campus initiatives as part of the Executive Leadership Team.

Coordinates faculty members, staff, and/or students on a range of programmatic matters and promotes campus communication.

Represents the college at community and campus events, in meetings with other institution personnel, and promotes the university by participating in community, state, and national events and by developing partnerships with industry and secondary education institutions.

Other

Performs other duties as may be assigned.

Minimum Qualifications

Masters degree or equivalent from a regionally accredited institution.

Attained the academic rank in an institution of higher learning of associate professor (C4) or have nine (9) years of demonstrated record of comparable professional experience in program and/or curriculum development, staff development, personnel supervision, resource development, budget preparation, and/or computer usage in the management of an educational institution.

Demonstrated ability to work effectively with various constituents and decision-making bodies of a college or a large and complex activity/organization.

Knowledge of community college philosophy, familiarity with liberal arts and career technical education, and awareness of contemporary challenges and issues facing community colleges.

Demonstrated outstanding analytical and communication skills, extensive knowledge of policy analysis, systems analysis, modeling and computer capabilities, and principles of organizational behavior and structure.

Demonstrated ability to formulate an academic vision and link it with internal capacities and external constraints.

Demonstrated ability to establish and maintain effective working relationships with the full range of internal and external university constituents.

Doctorate (Ph.D. or Ed.D.) degree from a regionally accredited institution.

Experience as an administrator or in carrying out administrative responsibilities with an emphasis on education, public administration, organization or resources management, personnel management, fiscal management, and/or grants administration.

Experience in program and/or curriculum development and evaluation, staff development, personnel supervision, resource development, budget preparation, program and student learning outcomes, educational best practices, or computer usage in the management of an educational institution.

Commitment to Kapiolani Communitys goal of positioning the college as a leading Native Hawaiian/Indigenous serving higher-education institution.

Knowledge of the community service mission of a community college and its interrelationship to instructional programs and support services.

Demonstrated leadership and interpersonal skills in working with faculty and staff in a higher education environment and in building consensus.

Demonstrated leadership and experience in business.

Demonstrated leadership and experience in the teaching of one or more academic disciplines in the Business, Legal, & Technology, Culinary Arts, and Hospitality & Tourism departments.

Knowledge of alternative models (to include new or emerging technology) for delivering instruction, academic administration, learning theory, or similar post-secondary education and training.

Demonstrated ability to work effectively in an administrative organization built around a fluid, consensus-building, and team approach to management.

1. Evidence of commitment to Kapiolani Community Colleges vision of positioning itself as a model indigenous serving institution whose graduates strengthen the social, economic, and sustainable advancement of Hawaii and the world.

• Narrator
• Kitchen Staff: Sous Chef, Cook, Prep Cook, Dishwasher, Servers, Bussers, Bartenders, Snack Bar
• Dress Conductor
• Depot Supervisors
• Train and Depot Cleaners
• Parking Attendants
• Gift Shop Attendees
• Polar Express Train Cast members (November and December)

• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Ability to work in a fast-paced environment.
• Ability to multi-task and prioritize tasks.
• Attention to detail and strong work ethic
• Team player and Reliable
• Must remain professional at all times

• Developing and implementing effective sales strategies to achieve regional sales targets and revenue growth.
• Identifying and pursuing new business opportunities within the hospitality and tourism market.
• Building and maintaining strong, long-lasting relationships with key clients, including hotels, travel agencies, and tour operators.
• Conducting market research to understand customer needs, market trends, and competitor activities.
• Preparing and delivering compelling sales presentations and proposals.
• Negotiating contracts and closing sales to meet revenue goals.
• Managing the sales pipeline and accurately forecasting sales performance.
• Collaborating with marketing and product development teams to ensure alignment with market needs.
• Providing exceptional customer service and support to clients.
• Traveling within the assigned region to meet with clients and attend industry events.

We are seeking a dedicated and friendly Customer Service Representative to join our team at Climate Control Systems of Greenwood INC. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.

• Answer incoming customer inquiries via phone, email, and in-person
• Assist customers with product information, pricing, and orders
• Resolve customer complaints and issues in a timely and efficient manner
• Process returns, exchanges, and refunds according to company policies
• Maintain accurate customer records and documentation

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and CRM software

If you are a customer-focused individual with a passion for helping others, we would love to hear from you. Apply now to join our team at Climate Control Systems of Greenwood INC!

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to join our global support team. This role is essential in ensuring seamless communication with our clients, vendors, project partners, and internal teams. The ideal candidate will provide professional, timely, and effective customer support while representing the values and standards of TECHINT Engineering & Construction.

Key Responsibilities

• Serve as the first point of contact for customer inquiries via phone, email, and virtual platforms.
• Provide information regarding company services, project updates, and general support inquiries.
• Assist clients and vendors in navigating company processes, documentation, and service requests.
• Coordinate with project managers, engineers, and administrative teams to resolve customer concerns efficiently.
• Track, log, and follow up on customer requests in line with company service standards.
• Escalate complex issues to appropriate departments while maintaining ownership of resolution.
• Maintain strong knowledge of TECHINT’s ongoing projects, services, and global operations.
• Ensure compliance with company policies, procedures, and safety standards in all communications.
• Identify opportunities to improve customer experience and contribute feedback to management.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• 2+ years of customer service experience, preferably in engineering, construction, or industrial sectors.
• Strong verbal and written communication skills in English (additional languages such as Spanish, Portuguese, or Italian are a plus).
• Ability to multitask, prioritize, and work independently in a fast-paced remote environment.
• Proficiency with Microsoft Office Suite, CRM systems, and remote communication tools (e.g., Teams, Zoom).
• Excellent problem-solving and organizational skills.
• A professional, client-focused attitude with the ability to handle sensitive information discreetly.

What We Offer

• Competitive compensation and benefits package.
• Remote work flexibility with opportunities for professional growth.
• Training and development programs to enhance skills and career advancement.
• The opportunity to be part of a global leader in engineering and construction projects.

TECHINT Engineering & Construction is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support and ensuring a positive experience for our clients. This role requires effective communication skills, a strong ability to handle inquiries, and a commitment to resolving customer issues efficiently.

Duties

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Process and manage customer accounts with attention to detail.
• Maintain records of customer interactions and transactions through data entry.
• Collaborate with team members to improve service delivery and client experience.
• Utilize Microsoft Office applications for documentation and reporting purposes.
• Demonstrate strong phone etiquette while engaging with customers.

Skills

• Proficiency in English; multilingual or bilingual skills are highly desirable.
• 2-3 years of recent Call Center experience is required !
• Strong communication skills with the ability to convey information clearly and effectively.
• Own internet is required.
• Must be flexible to work 1st or 2nd shift, with one Saturday out of a month.
• Excellent typing skills (35 wpm) with attention to detail for accurate data entry.
• Strong analytical skills to assess customer needs and provide appropriate solutions.
• Proficient computer skills, including knowledge of Microsoft Office Suite. We invite motivated individuals who are passionate about delivering excellent customer service to apply for this exciting opportunity.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Work from home

Work Location: Remote

Customer Service Representative Job Description

A Customer Service Representative interacts with customers to provide information, resolve issues, and promote products or services. They are the primary point of contact for customers, addressing inquiries, complaints, and feedback.

Primary Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Resolve customer complaints and issues in a timely and professional manner
- Provide accurate information about products or services
- Process customer transactions and manage accounts
- Identify and escalate complex issues to senior staff or specialized teams

Essential Skills:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Proficiency in customer relationship management (CRM) software and other technology tools
- Strong attention to detail and organizational skills

Roles & Responsibilities:
- Handle customer complaints and provide solutions
- Build sustainable relationships with customers through open and interactive communication
- Meet sales targets and call handling quotas
- Keep records of customer interactions and maintain accurate documentation
- Collaborate with internal teams to resolve customer issues and improve overall customer experience

Education Requirements:
- High school diploma or equivalent required
- Associate's or bachelor's degree in business, communications, or related field preferred
- 1-2 years of experience in customer service or related field

Day-to-Day Duties:
- Respond to customer inquiries and resolve issues
- Provide product or service information to customers
- Process customer transactions and manage accounts
- Identify opportunities to upsell or cross-sell products or services
- Maintain knowledge of products or services and stay up-to-date on industry trends

The job description provides a clear overview of the Customer Service Representative role, highlighting key responsibilities, essential skills, and education requirements.

We are seeking a friendly, solution-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, assisting them with inquiries, resolving issues, and providing a positive experience with our brand. The ideal candidate is empathetic, patient, and committed to customer satisfaction.

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering appropriate solutions
• Maintain detailed and accurate customer records using CRM tools or ticketing systems
• Escalate unresolved issues to the appropriate internal teams when necessary
• Provide information about products, services, policies, and promotions
• Follow up with customers to ensure their issues are resolved
• Meet individual and team performance metrics (e.g., response time, resolution time, satisfaction score)
• Maintain a positive, empathetic, and professional attitude toward customers at all times

• High school diploma or equivalent (Associate or Bachelor's degree a plus)
• Proven experience in a customer service role (retail, call center, or online)
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency with customer service software, CRM platforms, or help desk systems (e.g., Zendesk, Freshdesk, Salesforce)
• Ability to stay calm under pressure and handle challenging situations