339 Tourism Professional jobs in the United States

Join HB Travels as an Online Travel Planning Associate! ️

Do you have a passion for travel and love helping others plan unforgettable experiences? HB Travels is looking for enthusiastic, customer-focused individuals to join our team as Online Travel Planning Associates .

This remote opportunity gives you the flexibility to work from anywhere while enjoying access to training, support, and exclusive travel perks. With our guidance, you can turn your love for travel into a rewarding career with unlimited earning potential and exciting growth opportunities .

What You'll Do

• Work one-on-one with clients to design customized vacation packages

• Recommend destinations, flights, resorts, cruises, and activities

• Manage reservations and provide clear, timely communication

• Use booking tools to research and secure the best deals

• Stay updated on travel trends, supplier promotions, and special offers

• Build lasting relationships with clients through excellent service and follow-up

• Share and promote services via social media, networking, and referrals

What Were Looking For

• Excellent communication and customer service skills

• Passion for travel and creating memorable experiences

• Self-motivated with strong time management skills

• Comfortable using computers and digital tools

• Sales or upselling experience is a plus (but not required)

• Must be 18+ with a reliable internet connection and personal device

• Authorized to work in the U.S.

• No prior travel industry experience necessary training provided!

Perks & Benefits

• Flexible schedule ,work part-time or full-time, wherever you are

• Unlimited earning potential with room to grow

• Access to exclusive travel perks, discounts, and FAM trips

• IATA cards available to qualified participants

• Ongoing training, certifications, and mentorship

• Supportive team environment with career advancement opportunities

Apply Today!

Ready to turn your passion for travel into a fulfilling career? Apply now to become an Online Travel Planning Associate with HB Travels!

About Fora

Fora is the modern travel agency, redefining what it means to be a travel advisor in today's world. We're a next-generation platform that provides a comprehensive, business-in-a-box solution -combining cutting-edge technology , personalized training , a vibrant community , and exclusive industry partnerships -all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to launch and scale a successful travel advisory business , making it the ultimate way to align work with your lifestyle.

At the heart of Fora is our mission: to enable 100,000 entrepreneurs to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that's both profitable and aligned with their passions.

Our platform combines innovative technology with the human touch, offering:

• Best-in-class training programs to help agents develop expert knowledge, no matter their starting point.
• A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
• Access to an engaged community of fellow advisors , fostering collaboration, support, and shared learning.
• Exclusive partnerships with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors' offerings.

Since our founding in 2021 by experienced travel entrepreneurs Henley Vazquez , Jake Peters , and Evan Frank , Fora has experienced rapid growth, expanding to a team of 130 + full-time employees based in downtown New York City . Earlier this year, we announced our $60 million Series B and C investment rounds , led by Thrive Capital and Insight Partners , with participation by previous investors including Forerunner and Heartcore Capital. This funding represents a vote of confidence in the enduring power of entrepreneurship, and secures our ability to build a category-defining travel brand. We have a vision for the future that leverages the best of humans and the best of technology to create the first truly unified platform for all travel needs - from staycation to the safari.

We're proud of the recognition we've received, including:

• LinkedIn's Top Startups List 2024
• Fast Company's Most Innovative Companies 2025 and 2023
• Built In 2025 Best Places to Work
• And several "top agency" awards from our fantastic partners including Virtuoso, IHG, Four Seasons , and more

Fora is a mission-driven company that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.

About The Role

We're looking for a resourceful and detail-oriented Tour Operations Associate, Japan to join our high-growth, high-impact team at Fora. As Japan continues to grow, this role will play a key part in coordinating customized multi-day trips, acting as the crucial link between our travel advisors, travelers, and our Japan-based partners. This is an excellent opportunity for someone who is passionate about travel logistics, client service, and building unforgettable trips in Japan.
Key Responsibilities

Trip Planning & Execution (50%)

• Serve as the primary operations liaison between Fora's travel advisors, and our DMC partners in Japan.
• Coordinate and manage all aspects of multi-day trips, including accommodation, transportation, guides, and activities.
• Track and confirm all bookings, ensuring accuracy and alignment with client expectations.
• Support customization of itineraries based on traveler preferences and budget.
• Troubleshoot operational issues and help resolve booking conflicts or last-minute changes.

Process Development & Tools (30%)

• Create and update internal SOPs for Japan operations.
• Maintain internal trip-planning tools, pricing sheets, tour operator and DMC partner information.
• Identify workflow inefficiencies and propose improvements to streamline the planning process.
• Assist with internal documentation and knowledge sharing across the tour operations team.

Support & Communication (20%)

• Respond to inbound questions and requests from travel advisors related to Japan itineraries.
• Monitor trip timelines and proactively communicate with advisors about deadlines, changes, or outstanding tasks.
• Help manage feedback loops with tour operators and DMCs to improve service quality and traveler experience.
• Contribute to post-trip analysis and help identify areas for service optimization.

Requirements

• 1-3 years of professional experience in operations, logistics or travel coordination. Tour operator experience preferred but not required
• Strong organizational skills and attention to detail; ability to manage multiple itineraries simultaneously
• Comfort working in a fast-paced, dynamic environment and adapting to changing priorities
• Excellent written and verbal communication skills
• Familiarity with travel platforms, CRM tools, and spreadsheet tools like excel or google sheets
• Fluent Japanese and experience working in Japan strongly preferred

Compensation

Compensation for this role varies based on experience, with an indicative range of $0K- 90K + equity. Final compensation will depend on the level at which the candidate is hired, as we're considering multiple levels for this role.

Other benefits include:

• Unlimited vacation
• Health Insurance (including an option completely covered by Fora HQ)
• Dental & Vision Insurance
• Wellhub Memberships
• 401k plan with company match
• Commuter Benefits
• Supplemental Life Insurance
• Stock Options

This role is based in our beautiful New York City office (Tribeca/Fidi) with lots of natural light and great views.

Our Values

We're forging our own path

Fora has always been about driving change within the industry. We're not interested in maintaining the status quo.

We're stronger together

Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology

We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We're here to serve

We operate in service of our community and believe that when they're empowered to focus on what they do best, we all win. It's why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business

Fora is equal parts fun, meaningful work and serious travel business. We're unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It's a better equation for the future of our industry.

WORK AUTHORIZATION

You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.

EQUAL OPPORTUNITY

Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

Job Summary

• Provide assistance in all dietary functions as directed/instructed and in accordance with established policies and procedures.

Responsibilities

li>Ensure that all dietary procedures are followed in accordance with established policies.
• Given authority to change incorrect diets according to diet order prescribed by the Medical doctor.
• Attend and participate in workshops, seminars, inservice training programs, etc., as directed.
• Serve meals that are palatable and appetizing in appearance.
• Assist in serving meals as necessary and on a timely basis.
• Serve food in accordance with established portion control procedures.
• Assist in daily or scheduled cleaning duties, in accordance with established policies and procedures.
• Assist cook in preparing meals.
• Distribute and collect menus as necessary.
• Obtain food supplies for next meal.
• Assist in checking diet trays before distribution.
• Deliver food carts, trays, etc., to designated areas.
• Be sure that appropriate equipment and utensils are provided with residents meal. Prepare and serve substitute foods to residents who refuse food served.
• Assure that current dietary information is consistent with food served.
• Removed food trays from carts, dining rooms, etc., and take to dishwashing area.
• Prepare and deliver snacks, etc., as instructed.
• Prepare food, etc., in accordance with sanitary regulations as well as with our established policies and procedures.
• Follow safety regulations and precautions at all times.
• Follow established Infection Control and Universal Precaution policies and procedures when performing daily tasks.
• Ensure that the department is maintained in a clean and safe manner by assuring that necessary equipment and supplies are maintained.
• Report all hazardous conditions/equipment to your supervisor immediately.
• Report all accidents/incidents to your supervisor on the shift in which they occur.
• Dispose of food and waste in accordance with established policies.
• Wear protective clothing and equipment when handling infectious waste and/or blood/body fluids.

Qualifications/Requirements

• EXPERIENCE
  • Food service experience preferred on the job training provided
• 
  EDUCATION
  • Minimum of 12th grade education or GED preferred.

**Overview**
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
**What You Can Expect:**
The Hospitality Services, under direct supervision, assists in the service of meals for patients, visitors, and staff.
+ Responsible for delivering meals to patients. Uses patient identification tools. Inspects patient trays to ensure items match menu and instructions.
+ Maintains par levels of foods and/or supplies in assigned areas, orders and/or restocks items in accordance with established routines, rotates food stocks, checks expiration dates.
+ Cleans and sanitizes dishes, flatware, trays, cups, glasses and cooking utensils. Also cleans and sanitizes designated equipment and kitchen areas disposing of all waste materials.
+ Prepares all assigned foods and nourishments in the correct quantities, following established procedures, portion control and food quality.
+ Follows established cash handling procedures to manage change for guest transactions and ensure proper charges for guest meals.
+ Adheres to all food hygiene and health and safety requirements in order to meet regulatory and company standards.
+ Resolves basic issues using knowledge of procedures and policies. Refers more complex issues to higher-level staff.
+ May act as first point of escalation. May participate in interview, training and onboarding process as needed. Participate in performance improvement initiatives as needed.
+ Performs other duties and responsibilities as assigned.
**What's in it for you**
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
**Default: Location : City** _Twin Falls_
**Category** _Food Preparation and Serving_
**Work Unit** _Food and Nutrition Magic Valley Hospital Grnd_
**Position Type** _Flex_
**Requisition ID** _2025-103796_
**Default: Location : Location** _US-ID-Twin Falls_
**Work Location : Name** _801 Pole Line Rd, Twin Falls, Magic Valley Medical Center_

**Overview**
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
**What You Can Expect:**
The Hospitality Services, under direct supervision, assists in the service of meals for patients, visitors, and staff.
+ Responsible for delivering meals to patients. Uses patient identification tools. Inspects patient trays to ensure items match menu and instructions.
+ Maintains par levels of foods and/or supplies in assigned areas, orders and/or restocks items in accordance with established routines, rotates food stocks, checks expiration dates.
+ Cleans and sanitizes dishes, flatware, trays, cups, glasses and cooking utensils. Also cleans and sanitizes designated equipment and kitchen areas disposing of all waste materials.
+ Prepares all assigned foods and nourishments in the correct quantities, following established procedures, portion control and food quality.
+ Follows established cash handling procedures to manage change for guest transactions and ensure proper charges for guest meals.
+ Adheres to all food hygiene and health and safety requirements in order to meet regulatory and company standards.
+ Resolves basic issues using knowledge of procedures and policies. Refers more complex issues to higher-level staff.
+ May act as first point of escalation. May participate in interview, training and onboarding process as needed. Participate in performance improvement initiatives as needed.
+ Performs other duties and responsibilities as assigned.
**Qualifications:**
+ Education: No education required
**What's in it for you**
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
**Default: Location : City** _Boise_
**Category** _Food Preparation and Serving_
**Work Unit** _Food and Nutrition System Office_
**Position Type** _Part-Time_
**Work Schedule** _VARIABLE_
**Requisition ID** _2025-103627_
**Default: Location : Location** _US-ID-Boise_
**Work Location : Name** _400 S Broadway Ave, Boise, St Luke's Plaza 1_

**Overview**
**Overview:**
Our patients come from all walks of life and so do we! We foster an environment that embraces our employees' unique strengths, experiences and perspectives which drive our exceptional patient-centered care. We strive to build a positive, supportive, and inclusive culture to deliver exceptional patient experiences and create a strong work environment.
**Part-Time Benefits:**
+ Medical/Dental/Vision - Start the 1st of the month following your start date
+ Retirement plans (403b) - No vesting period!
+ Paid time off (Vacation, holidays and short term disability)
+ Long term disability
+ Life insurance
+ Air St. Luke's
+ Healthy U wellness plan
+ Tuition/Certification Reimbursement & Scholarships
+ Adoption Reimbursement
+ and many more.
**Responsibilities:**
+ Responsible for delivering meals to patients. Uses patient identification tools. Inspects patient trays to ensure items match menu and instructions.
+ Maintains par levels of foods and/or supplies in assigned areas, orders and/or restocks items in accordance with established routines, rotates food stocks, checks expiration dates.
+ Cleans and sanitizes dishes, flatware, trays, cups, glasses and cooking utensils. Also cleans and sanitizes designated equipment and kitchen areas disposing of all waste materials.
+ Prepares all assigned foods and nourishments in the correct quantities, following established procedures, portion control and food quality.
+ Follows established cash handling procedures to manage change for guest trans and ensure proper charges for guest meals.
+ Adheres to all food hygiene and health and safety requirements in order to meet regulatory and company standards.
+ Resolves basic issues using knowledge of procedures and policies. Refers more complex issues to higher-level staff.
+ Performs other duties and responsibilities as assigned.
**What's in it for you**
At St. Luke's, caring for people in the communities we serve is our mission - and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Luke's is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
**Default: Location : City** _Ketchum_
**Category** _Food Preparation and Serving_
**Work Unit** _Food and Nutrition Wood River Hospital Flr 1_
**Position Type** _Part-Time_
**Work Schedule** _VARIABLE_
**Requisition ID** _2025-102314_
**Default: Location : Location** _US-ID-Ketchum_
**Work Location : Name** _100 Hospital Dr, Ketchum, Wood River Medical Center_

Summary of Responsibilities:

The Hospitality Supervisor is responsible for the daily efficient operation of the Residential dining rooms and bar. The Hospitality Supervisor establishes and enforces courteous, efficient, and accurate service of food and beverages to all residents/guests and ensures that residents/guests have a pleasant dining experience.

Essential Functions/Duties:

• Facilitates the set-up, running and closing of the dining rooms and bar.
• Conducts daily pre-meal meetings.
• Hires, trains and schedules staff members.
• Coaches, counsels and supervises new and present staff members.
• Completes employee performance evaluations and disciplinary records.
• Ensure all dining staff stay current with Relias.
• Oversee set-up and supervision of special events or functions as needed.
• Ensures correct place settings at tables.
• Maintains high visibility in the dining rooms during meals.
• Resolves customer complaints and ensures customer satisfaction.
• Oversee set-up and delivery of medically and non-medically necessary tray delivery.
• Establishes and maintains good communication with kitchen.
• Ensures cleanliness in all dining areas and service areas.
• Enforces uniform standards and service standards.
• Operates reporting systems, including inputting guest checks, tracking meals using the SLS system.
• Take inventory and purchases alcohol.
• Reviews timecards and makes relative employee changes in the company’s HR Management System.
• Assist with end of the month resident billing.
• Assists in seating of residents when needed.
• Assists Hospitality manager with development and implementation of resident events.
• Demonstrates interest in learning additional aspect of the job and offers suggestions to improve workflow.
• Meets with individuals to plan and execute events.
• Maintains job description and job flows for hospitality positions.
• Maintains sanitation expectations for all dining areas.
• Responsible for Dining Services room reservation/catering (worx hub) reservations, Touch town and Resident portal.
• Responsible for catering Billing and tracking of guest meals.
• Participate in the Dining Enhancement committee as needed.
• Oversees formatting and printing menus for all Wyomissing Club, Terrace Room, Bistro, Late night and special menus.
• Oversees weekly Highlands Happenings Dining pages and communication.
• Maintains master and model schedule for hospitality positions.
• Assures sanitation and organization of all dining and support areas.
• Participate in and complete all required ongoing training, including monthly online and in-person training, annual skills competencies education, and role-specific certifications, to ensure continued competence and adherence to organizational and regulatory standards.

Required Skills/Abilities:

• Strong proactive and efficient work ethic
• Ability to function in a fast-paced environment, with competing priorities and deadlines
• Demonstrated interpersonal communication, verbal and written
• Comfortable and agile working with technology; Proficient in MS Office and other applications.

Supervisory Responsibilities:

• Oversees Dining Waitstaff team members including waitstaff, bartenders, and resident liaisons.

Core Values:

1. AMBASSADOR: Represents The Highlands at Wyomissing® in a positive light with integrity. Takes pride in our community.
2. COMMITMENT : Dedicated, adaptable, tolerant, dependable, focused, and passionate. Often does more than is required. Reports to work as scheduled and timely.
3. COMPASSIONATE : Is empathetic, mindful, and kind.
4. INNOVATIVE : Is curious. Identifies new methods and efficiencies.
5. RESULTS-DRIVEN : Has a strong sense of urgency about solving problems and completing work. Exerts unusual effort over time to achieve a goal. Maintains commitment to goals in the face of obstacles and frustrations.
6. TEAM ORIENTED : Works cooperatively and effectively with others to achieve common goals.

The Highlands’ Traditions (Customer Service Expectations):

1. SAFETY: Practices safe behaviors to ensure the safety of all.
2. KINDNESS: Projects a positive image and energy. Courteous and respectful to all. Goes above and beyond to exceed customer expectations.
3. SHOW: Takes pride in self-appearance. Stays in “character” and performs the “role in the show.” Ensures work area is show-ready.
4. EFFICIENCY: Performs role with consistency and efficiency. Uses time and resources wisely.

Position Type/Expected Hours of Work:

• This is a full-time or part-time position in a health care facility that is open 24 hours a day, 365 days a year. Rotating shifts as well as weekend, holiday and work during inclement weather will be required.

Education and Experience Requirements:

• High school Diploma or GED (Required)
• 1-3 Years Dining Room management experience (Preferred)
• SERV Safe Certification (Preferred)
• Completion of the Highlands Hearthstone Ambassador training within 30 days of employment (Required)

Work Authorization/Security Clearances:

• Medical Screening
• Criminal History Clearance
• FBI Fingerprint Clearance (Only required if you have not lived in PA for the last 2 years)
• Immigration and naturalization (I-9) Clearance
• Valid Pennsylvania Driver's License and acceptable MVR (if operating company vehicle)

Physical Requirements and Physical Demands:

• While performing duties of this job, the employee is regularly required to talk and hear. Visual acuity must be adequate to perform job duties, including reading information from printed sources and computer screens.
• The position is continuously required to stand and walk.
• This position frequently requires sitting, climbing, bending, crouching, squatting, crawling, kneeling, balancing, pushing/pulling, pulling with force, reaching above head, reaching above shoulder, lifting from floor level up, lifting from waist level up, lifting above shoulders/head, lifting 25 lbs., and occasionally lift and/or carrying objects weighing up to 50 lbs.

Safety Hazards and Physical Environment:

• May be exposed to blood borne pathogens - Low Risk
• May be exposed to communicable diseases
• May be exposed to extreme conditions, (i.e. heat or cold)
• May be exposed to high noise levels
• May be exposed to moving mechanical parts
• May be exposed to potential electrical shock
• May be exposed to toxic, caustic, chemicals, and / or detergents
• May be exposed to rare occasions during which it is necessary to interact with a resident exhibiting aggressive behavior.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, which offers sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering a full complement of inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Learn more about NYU Langone Hospital—Long Island , and interact with us on LinkedIn , Glassdoor , Indeed , Facebook , Twitter , YouTube and Instagram .

Position Summary:
We have an exciting opportunity to join our team as a Hospitality Services Supervisor.

In this role, the successful candidate Manages staff and assists with activities necessary for effective functioning of the department Responsible for directing facilitating and evaluating work performance of all personnel within a defined assigned area

Job Responsibilities:

• Performs other duties as assigned
• Plans work schedules and assigns adequate staff to ensure excellent service for all areas of the facility while reducing unnecessary overtime. Ensures that all equipment is maintained and operational and monitors use of supplies. Conducts staff training and ensures staff compliance with annual requirements. Assists with interviewing and new staff for the department. Evaluates and disciplines personnel as outlined by WUH standards. Abides with all WUH policiesprocedures and regulatory guidelines.
• Supports co-workers in accomplishment of daily activities and tasks necessary for meeting facility needs. Conductsparticipates in staff meetings and communicates policy and procedures with employees to promote consistency in department. Conducts daily rounds and evaluates facility and staff performance. Assists with the coordination of Hospitality work projects with other departments.
• Communicates effectively with department and employees and responds to issues that may cause problems andor refers these issues through proper chain of command utilizing the escalation policy. Documents legibly. Completes required reports. Utilizes appropriate communication in all interactions: demonstrates proper phone and email etiquette. Evaluates employee performance through established standards and competencies. Communicates issues or recommendations for improvement to the Director andor Manager.
• Utilizes operating systems established for Hospitality Services department and WUH. Understands and utilizes bed tracking program for efficient patient flow. Follows all safety practices for and provides a safe environment for staff, visitors, and patients. Adheres to regulatory requirements as per Joint Commission, HIPPA, and State Department of Health Regulatory Standards, inclusive of waste management procedures. Utilize communication systems made available, i.e., beeper, phone, etc. to effectively communicate all service requirements are met in a timely manner. Monitors and supports program designed for team cleaning practices to improve patient room cleaning and service while monitoring patient flow throughout the institution.
• Responds to Environment Of Care (EOC) issues as directed by Manager or Director of Hospitality Services. Evaluates and measures cleaning standards to meet hospitality services performance through daily quality checks. Shares and utilizes data from customer satisfaction along with Press Ganey reports to educate staff to higher services standards. Promotes Winthrop Hospitality and service culture programs, i.e., RELATE and Words that Work.

Minimum Qualifications:
To qualify you must have a High School or GED
1-2 years Hospitality or related experience
Ability to read write and speak English
Good communication both oral and written interpersonal customer service skills
Basic computer skills

Preferred Qualifications:
Some College 3 5 years Hospitality experience in aHealth care environment

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Long Island provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you’ll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.

NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $62,400.00 - $71,910.40 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here

Required Skills

Required Experience

Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
Operate multi-line telephone console, greet grieving families and guests with warmth and sensitivity, and provide support to the Arrangement Directors and Family Service counselors. Communicate one-on-one with families.
**Essential Job Functions:** Must be able to perform the essential functions of the job with or without reasonable accommodations.
+ Oversee the Arrangement Desk/Stateroom Reception areas, keeping them clean and professional appearing.
+ At all times, must present warmth, compassion, empathy, good manners, and diplomacy to grieving family members and guests. Present a genuine smile out of kindness.
+ Must be able to multi-task, set priorities, and organize work in a high paced environment.
+ Explain the features and benefits of the Dignity Family Assistance Portfolio and Grief Management Resources.
+ Research family information before families meet with counselors.
+ Assign families to Arrangement Counselors using the 'UP-System.' Strict adherence to the "Up-System" is crucial.
+ Answer incoming calls promptly, professionally, and sensitively using proper telephone etiquette.
+ Immediately accept, inventory, and log into the system, clothing and personal items of the deceased with notation of any 'special requests' by the family. _It is critical to keep clothing accurate!_ Promptly forward personal effects to Quality Control.
+ Confirm accurate information while greeting families and scheduling appointments. Much research is required for each decision.
+ Greet families and guests diplomatically while handling continual interruptions, changing priorities, and daily deadlines. From 30-50 families per day must be cared for.
+ Follow-up with staff to insure families and guests are taken care of with a high level of customer service.
+ Prepare appointment slips for the following day.
+ Information material displayed at the Front Desk must be kept current.
+ Prepare information folders and distribute them to families accordingly.
+ Must be able and willing to learn the Concierge duties.
+ Provide directions to Rose Hills, to the proper staterooms, and to interment locations.
+ Give service and viewing time information to families, florists and visitors.
+ Direct and assist families and their guests to proper viewing rooms and chapels.
+ Insure that visitation rooms are prepared to receive families.
+ Deal diplomatically with continual interruptions, changing priorities, and daily deadlines.
+ Print and distribute daily reports.
+ Inventory and order supplies as needed.
+ Maintain coffee service for families and guests. Clean coffee equipment, prepare coffee, and serve as needed.
+ Adhere to Company policies, procedures, rules, and controls.
+ Adhere to safety rules and regulations, and report unsafe practices to management.
+ Act on customer complaints to provide satisfactory resolution.
+ Understand and achieve annual SMART goals.
+ Participate in training and skill development opportunities to improve competency and customer service.
+ Report to work on time and maintain standard attendance.
**Experience and Education:**
+ Two years in a fast-paced customer service environment where warmth and compassion were developed
+ Previous reception experience helpful
+ Some college classes preferred, or equivalent
**Special Skills:**
+ Warmth, compassion, empathy
+ Diplomacy under pressure
+ Ability to multi-task, prioritizes tasks, and differentiates level of importance
+ High level of communication and listening skill
+ Cultural sensitivity to the diverse community that Rose Hills serves
+ Basic PC skill with MSWord, Excel, and Outlook
+ HMIS familiarity
+ Bilingual a plus
**Working Environment:**
Work seated for most of the day in a carpeted, air-conditioned reception area where grieving families come to make arrangements for their deceased loved ones. The atmosphere can be heavy with grief and sad emotions. Incumbent must be able to work effectively in this atmosphere by not letting it affect his/her ability to provide the level of professional service that families expect. Must be able to remain positive, calm, and composed during stressful situations. Present a professional front office appearance at all times. Must exhibit flexibility, dependability, and teamwork to coworkers. Must work with constant interruptions and heavy inbound phone calls. Learning curve is from 4-6 months to "get it right." Must be able to work a flexible schedule, depending on business needs.
**Physical Requirements:**
+ Sit in reception area for most of the working day
+ Answer a continual stream of phone calls
+ Lift up to approximately 40lbs (clothing, garment bags, and coffee maker)
**Equipment / Machines Operated:**
+ Multi-line telephone console
+ HMIS
+ PC and printer
+ Copier
+ Fax machine
+ Coffee brewer
**Compensation:**
$20.00/hr - $22.50/hr
Exact compensation may vary based on skills, experience, and location.
**Benefits:**
Part-time associates working an average 20 hours a week may be eligible for 401(k).
**_Rose Hills is an Equal Opportunity Employer. The company's hiring procedures do not discriminate against any person on the basis of race, color, national origin, religion, ethnicity, age, sex, sexual-orientation, veteran's status or disability, or any other legally protected status._**
**_SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities._**
**_As part of your pre-employment background check, your criminal conviction history will be verified given that this role requires the following material job duties: Working with or around client families, colleagues, and working with confidential information. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in withdrawal of a conditional job offer._**
Postal Code: 90601
Category (Portal Searching): Administration and Clerical
Job Location: US-CA - Whittier
Job Profile ID: R00152
Time Type: Part time
Location Name: Rose Hills Company