209 Tourism jobs in White House

• Oversee the planning, execution, and delivery of all tour operations, ensuring a high-quality experience for clients.
• Manage and develop a team of tour guides, drivers, and support staff, providing leadership and performance feedback.
• Develop and maintain strong relationships with suppliers, including hotels, transportation providers, and activity partners.
• Negotiate contracts and pricing with vendors to ensure cost-effectiveness and service quality.
• Create detailed tour itineraries, operational plans, and pre-trip briefings.
• Monitor tour operations in real-time, proactively addressing any issues or emergencies that may arise.
• Ensure compliance with all safety regulations, licensing requirements, and company policies.
• Manage budgets for tour operations, tracking expenses and identifying cost-saving opportunities.
• Conduct regular quality control checks and solicit customer feedback to drive continuous improvement.
• Develop and implement operational procedures and best practices for tour execution.
• Manage contingency plans for unexpected events such as weather disruptions or supplier issues.
• Analyze operational data to identify trends and opportunities for efficiency gains.
• Contribute to the development of new tour products and experiences.
• Train new staff on operational procedures and customer service standards.

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 7 years of experience in tour operations or travel management, with at least 3 years in a supervisory or management role.
• Proven experience in managing complex logistics and coordinating multiple service providers.
• Strong negotiation and vendor management skills.
• Excellent understanding of the tourism industry and customer service best practices.
• Demonstrated leadership abilities and experience managing diverse teams.
• Exceptional organizational and time-management skills, with the ability to multitask effectively.
• Strong problem-solving and decision-making capabilities, especially under pressure.
• Excellent written and verbal communication skills.
• Proficiency in tour operations software and MS Office Suite.
• Knowledge of local attractions and regional travel within Tennessee and surrounding areas is a plus.
• Ability to work flexible hours, including evenings and weekends, as required by operational demands.

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Responsibilities include determining the client's issue, offer possible solutions or providing follow-up as needed. May be inbound, outbound or a combination of both. Typically has a high school diploma and customer service or call center experience.

Job Description

Job Overview:

We are looking for a dedicated and empathetic Inbound/Outbound Call Center Representative to join our Patient Services team. In this role, you will be responsible for making inbound/outbound calls to an existing patient list to schedule doctor appointments. The ideal candidate will have excellent communication skills, a compassionate approach to patient interactions, and the ability to manage a high volume of calls efficiently.

Key Responsibilities:

• Outbound Calling: Make a minimum of 25 outbound calls per hour to existing patients to schedule doctor appointments.
• Inbound: Take high volume incoming calls from patients to assist in scheduling doctor appointments. Navigate through multiple applications to answer insurance and account questions.
• Appointment Scheduling: Accurately book and confirm appointments based on patient availability and doctor schedules.
• Patient Interaction: Engage with patients in a courteous and professional manner, addressing their questions or concerns and providing relevant information about their appointments.
• Data Management: Update patient information, appointment details, and call outcomes in the company’s scheduling and CRM systems.
• Documentation: Maintain accurate records of patient interactions and appointment status, ensuring all information is entered correctly and promptly.
• Compliance: Adhere to privacy regulations and company policies regarding patient information and appointment scheduling.
• Feedback and Improvement: Report any issues or patient feedback to the Call Center Manager to help improve processes and patient satisfaction.

Qualifications:

• Experience: Previous experience in a call center or customer service role is preferred, particularly in a healthcare setting. Training will be provided.
• Communication Skills: Strong verbal communication skills with a focus on clear, compassionate, and effective patient interaction.
• Organizational Skills: Excellent organizational skills with the ability to manage multiple tasks and maintain a high level of productivity.
• Technical Proficiency: Familiarity with scheduling software and CRM systems is a plus; proficiency in data entry and computer use required.
• Attention to Detail: High attention to detail to ensure accuracy in scheduling and patient information.
• Empathy: Ability to approach each call with empathy and professionalism, particularly when dealing with sensitive patient information.

Working Conditions:

• Schedule: Full-time. Flexibility in scheduling may be required based on call volume and patient needs.
• Environment: Remote

6695

In 1970, David Duck started a plumbing company in Oklahoma City, Oklahoma known as Mr. Rooter Plumbing. Mr. Rooter Plumbing grew because it earned a reputation for good work at a quality price and for caring about customers' homes. At Mr. Rooter, we love what we do, and we believe in it. It's not just plumbing to us, but a philosophy applied to every area of our lives. It's just the plumbing that's made us famous.

As a customer service representative, you are a key member in upholding our service philosophy to provide the highest level of customer service. You are responsible for handling incoming calls and scheduling service calls to meet customer requirements. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

If this position is for you, you are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day to day basis.

• Receive incoming calls in professional and courteous manner
• Prioritize and coordinate the scheduling of services
• Coordinate delays in schedule with customers and service technicians
• Use customer development techniques to solicit work through phone, email, mail and personal customer contacts
• Perform other duties as needed which may include cross-training in related positions

• Minimum two years admin experience
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive attitude
• Team player who can work independently

Benefits package varies by location

We are actively interviewing for this position - apply today and our hiring manager will follow up!

Compensation: $16.00 - $22.00 per hour

Plumbing isn't just about leaks, pipes, and gaskets. It's about people. Not just the people we help by providing quality plumbing services, but also the professionals doing those services themselves. Mr. Rooter Plumbing franchisees will treat you with the same respect and integrity that they treat their own friends and family, because at the end of the day, you can't serve customers well without a happy, motivated, and committed team. Creating a culture with an exemplary work ethic is just as important as plumbing, and it's part of everything Mr. Rooter Plumbing does.

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Attends training and completes PPLs requested by Manager or assigned by corporate.